Évaluations des clients U-Haul Moving & Storage at Route 37

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Route 37

Cote générale :

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Mike X. | Expérience générale |
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Thank you very much. Having the ability to store my things temporarily was a much needed necessity for me and the location was perfect.

MARTIN K.
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Le client n'a pas laissé de commentaire.

PERLINA L.
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Le client n'a pas laissé de commentaire.

EUGENE S.
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Nothing! Joelle and her associate were great! We were very happy with their service and would certainly recommend them.

WILLIAM H.
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No handicap parking!

Donna B.
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Have more equipment readily available

William H.
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Le client n'a pas laissé de commentaire.

PRINCE S.
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Keeping the manager Miss Pamela at that location because without her we probably wouldn't been have to do our job for a customer she was fair honest equal I appreciate her so much because of the dedication she put in her job only seen her for that day doing what she do very good woman thank you so much for your service and helping me get through my job

Angelique S.
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Le client n'a pas laissé de commentaire.

Frank C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KELLI E.
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The customer service rep that helped me in the store was great. I'm a little older and had trouble with the online return. He didn't make me feel awkward about it and was able to get a different way for me to return. 5 stars to him!!!

JOSEPH G.
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Everything was fine

MARAWAN K.
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They charge me 300 $ for 2 days unbelievable They over charge me . I am not going back to the uhual again

Andrew M.
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Le client n'a pas laissé de commentaire.

KEVIN R.
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Le client n'a pas laissé de commentaire.

Epifanio N.
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No comment because we were very satisfied

ROBERT O.
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Employees, equipment, price excellent. *****

Michael O.
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Le client n'a pas laissé de commentaire.

WILLIAM R.
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Le client n'a pas laissé de commentaire.

kevin M.
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Le client n'a pas laissé de commentaire.

JUSTIN L.
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Le client n'a pas laissé de commentaire.

Brian D.
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Athena was very friendly and the Trump Fan out back was nice too when we returned our truck. I was wearing a Trump Tshirt. He didn't bring up politics... I don't want to get anyone in trouble.

Katelyn L.
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N/A

Robert R.
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Le client n'a pas laissé de commentaire.

MAURA S.
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Le client n'a pas laissé de commentaire.

Brian S.
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Thx for a great rental experience!

THOMAS C.
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The employees are very professional

angelo M.
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Very nice people.

CHRISTOPH J.
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Le client n'a pas laissé de commentaire.

Sara P.
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Le client n'a pas laissé de commentaire.

MARK A.
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All of the associates are always very professional and helpful that's why I used this location 5 times!

Julio E. | Expérience générale |
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Pamela, Athena and their staff at top notch

Jeffrey C.
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Le client n'a pas laissé de commentaire.

Julio E.
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Though st times they seem under staffed. The team at this location not only treat you as a vip; they treat you like family. Always willing to help out any way they can

DONNA M.
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Le client n'a pas laissé de commentaire.

Roger A.
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Le client n'a pas laissé de commentaire.

ASHLEIGH S.
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Nothing. Your customer service and availability of product is exceptional!

DENNIS S.
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Le client n'a pas laissé de commentaire.

Gary H.
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I cannot recommend any improvements. The staff was very professional.

BRUCE Z.
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Much better than last weeks service

Shawn T.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

Heather M.
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Mark Taylor and the beautiful ladies at the Toms River facility went above and beyond to help me. I was so grateful for them that when I brought the truck back I brought them subs, chips and soda.

barry C.
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Find a cure for the pandemic.

William B.
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Le client n'a pas laissé de commentaire.

John S.
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Only thing I can say is to check the wiper blades. The truck i had the wipers were chattering which made for an annoying drive in the rain.

Gregory F.
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Le client n'a pas laissé de commentaire.

ALMA G.
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Be more communicative with the customer. And be sure to have the supplies that were reserved

Thomas G.
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Le client n'a pas laissé de commentaire.

KARLA C.
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Le client n'a pas laissé de commentaire.

ALEXANDER R.
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Apparently there was some kind of e-Alert on my account. The woman helping me at the desk, Athena, was not very informative as to what the alert was. She handed me a sheet of paper with a number on it and told me to call to get it figured out. I did and was informed that I had a fee from a gas penalty from a Uhaul truck I had rented 2 years prior. They didn't tell me this until I had already swiped my card for payment. I feel like the communication at uhaul is very lacking and the 183$ rental shot to about 300$ for a one way trip. Super upset with this company and the poor strategy you do business with.

JOHNWALTER C.
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This was an awesome experience. Our 31 yr old son passed unexpectedly and we needed a trailer to clean out his apartment. The owner/manger was very empathetic and understanding. It made a mundane an uncomfortable task more pleasant. Thank you & God Bless!

Eric G.
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Le client n'a pas laissé de commentaire.

Erik M.
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Nothing really, everything was fine friendly and professionally!

Deborah B.
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I reserved a truck and a furniture dolly in Egg Harbor Township NJ. The day before I was scheduled to pick up the truck I received a phone from Toms River NJ stating that Egg Harbor does not have a truck available and the closest location is Toms River. This is an hour and half out of my way. And the truck was not available in the morning, Pickup was scheduled for 2pm. I had to rearrange my schedule, my son in laws and the movers that were hired. Needless to say the movers were not available in the afternoon and I had to scramble to find other help. I was advised by uhaul to call to see if the truck was returned either the night before in earlier in the day. No one answered the phone. As I am driving an hour and half out of my way I got a call from Egg Harbor township telling me I am late to pickup my truck. I told them that I received a call the day before stating Egg Harbor could not accommodate me. I was told there was an error in the system and the original reservation was showing. Since I was 10 minutes away from Toms River I explained I would have to pick it up there as I already rearranged schedules and movers. Arriving at uhaul in Toms River I experienced the absolute worst customer service. The GIRL behind the counter was rude, sarcastic, and extremely unprofessional. I asked her to confirm that a furniture dolly was available. I explained the mismanagement of the the reservation to her. She stated a dolly was not reserved. I attempted to hand her my receipt showing the reservation and she would not look at it. She told me "it doesn't matter to her what my receipt says what matters is what is on her screen," again when I explained the hassle and the run around I had to go through she stated she "does not control the computer", She then told me I could buy a dolly for $20.00. There was zero attempt to salvage the situation by her nor did she get a manager. She did not offer any apology or resolution. I will not use uhaul again. I have contacted uhaul corporate and am waiting for a response.

JOHANNA M.
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Le client n'a pas laissé de commentaire.

PATRICIA C.
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Le client n'a pas laissé de commentaire.

Gary R.
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Le client n'a pas laissé de commentaire.

Bill V.
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The folks at U-Haul in Toms River were professional and awesome. There is no doubt that I would return there for any future moving needs. I rented there based on Great reviewS that I had read and was treated well Beyond my expectation. Very good customer focus!!!!

THOMAS D.
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Uhaul Rep was excellent. Knowledgeable.. helpful..to us. Walked us through the process with patience and direction.....would highly recommend this service to our friends and family die to her help. Thank you Uhaul.

Brian A.
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Great experience at the check in

Midge Y.
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Le client n'a pas laissé de commentaire.

Ricardo R.
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Fast and friendly

FRANK S.
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Le client n'a pas laissé de commentaire.

Phillip G. | Expérience générale |
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The best staff in the business! Extremely helpful, courteous and knowledgeable! No better place to accommodate your storage and self-moving needs! Thank you to all the friendly staff that helped me throughout the length of my stay and on my move out day!

KENNETH M.
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Great Professional Staff!!!

Edward S.
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It was great, friendly and helpful staff, clean equipment, no problems, smooth experience. A+

Mike S.
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Le client n'a pas laissé de commentaire.

Kenneth J.
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Top notch.

john R.
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Le client n'a pas laissé de commentaire.

Alexander G. | Premières impressions |
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Mark is the best

Robert M.
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Le client n'a pas laissé de commentaire.

Cassius R.
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Pleasant! Service with a smile!

Gerard H.
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good customer service everyone courteous and friendly.

Thomas P.
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The manager (she was a woman, I didn't catch her name) and the associate Nicholas were very very helpful. We had a weird mixup, and they were very patient and helpful. Thank you!!

MICHELL R.
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Le client n'a pas laissé de commentaire.

Patrick K.
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Le client n'a pas laissé de commentaire.

THOMAS B.
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everything was ready on time . will recommend to all my friends.

Donna S.
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Great experience, we never used a rental and was so happy we could be accommodated so quickly and with such friendly and knowledgeable staffers! Thanks again!

PHILP B.
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Le client n'a pas laissé de commentaire.

Gordon N.
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Friendly, helpful, courteous staff. Rental experience went well.

Walter M.
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Le client n'a pas laissé de commentaire.

Jean M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DEVAN M.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Pamela was awesome! I have rented vehicles from this location several times always had good service, this time it was exceptional.

Julio E.
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Staff is spectacular.... from first visit until today's drop off. Everyone was friendly, always making sure things were good. Best place for all your rental and storage needs

Ruth S.
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This is my second time using Route 37 UHaul. Again, Pamela (Assistant Manager), and her staff (Jocelyn I believe) were polite, professional, and extremely helpful. I will definitely continue to recommend them!

Lin L.
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Consistently provide service I received. It was great

Joshua S.
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Route 37 UHaul is the best! I had rented a 26' truck to move my home. However, my closing got pushed back 5 days! My whole house was on the truck, but my rental was only for 2 days. The assistant manager, Pamela, and her staff worked with me and found a way to extend the rental for the time I now needed. I'm sure this made it difficult for others, but they definitely heard me in my time of need! I highly recommend Route 37 UHaul!!!

RAYMOND M.
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I rented a tow dolly and couldn't be more pleased with the ease that this made. The equipment was very easy to use and in great condition. The customer service women ( Joelle and Pamela) we're very pleasant and polite. I would definitely recommend going to the U-Haul Moving And Storage in Toms River, N.J.

Angella F.
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Le client n'a pas laissé de commentaire.

BRANDON P.
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I rented a 26 foot truck from a location 1 mile away from my house for a 100 mile round trip same day rental for a clothing drive dropoff for our local Boy Scout troop. I was told that they didn't have one and I had to pick it up from a location 15 miles away. So, not only was I inconvenienced with having to arrange a dropoff/pickup of 30 miles roundtrip, I had to pay the extra mileage and gas on the rental truck to get it back to my location. Furthermore, I received a phone call 2 days prior to my rental stating a 26 foot truck would not be available and they would discount a 20 foot truck for me if I wanted to go that route or I could travel to a yet further location to possibly get a 26 foot truck. I opted for the 20 footer, not really having much of a choice. When I arrived, I noticed a 26 footer in the parking lot. I inquired about it and was told it was for someone else. They pulled the 20 footer around front. I had to inquire about the discount I was promised and after consulting with the manager (I assume)they settled on charging me 79 cents a mile instead of 99 cents a mile. Just for reference, the savings did not equal the extra cost it took to get to and from this location. I got the paperwork and left in the rental. The truck had over 100,000 miles on it and felt as if the tires were going to come off every time I went over a bump. It was an older truck, I get it. I would have thought they might have wanted to go out of their way to accommodate me since they couldn't deliver my original rental as promised. Regardless, the truck held together and other than it feeling as if it was going to rattle apart, it went without incident. When I returned the rental, the same 26 foot truck was in the parking lot. I inquired and was told it was probably for a later pickup time. Annoyed with the answer, I payed the rental fee and went on my way, second guessing my choice to use Uhaul and contemplating whether I will ever use them in the future.

John A.
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Equipment must be checked and maintained more regularly by U-haul. I ended up with a car transport with old tires with minimal tread and one tire blew out on the highway. This in turn added weight and strain to the towing vehicle and It now has a slipping transmission. Noone answers a phone at u-haul, you might as well go online, chat with someone there, then have them call you back. Overall I don't think I'd rent from Uhaul unless it was an absolute emergency

Dionysus S.
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Le client n'a pas laissé de commentaire.

LISA V. | Premières impressions |
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Pamela was so helpful she answered all my questions.

George K.
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honestly i hope there is another alternative to renting a truck from another company i have tried to rent from this u haul on route 37 and the one on route 9 in toms river at other times. .they give me a feeling that it's a bother to them and they have some attitudes. not very happy with this company .

elisha G.
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Le client n'a pas laissé de commentaire.

NOBEL L.
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Good costumer service

Edwin M.
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Le client n'a pas laissé de commentaire.

Gordy C.
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Le client n'a pas laissé de commentaire.

JAMES W.
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Great service as always! Always have what you need!

DANIEL D.
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Le client n'a pas laissé de commentaire.

Michael S.
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I rented a 10' truck at 7:15 PM for a 24 hour period. I was woken up by a phone call the next morning from a uhaul employee stating “it's 7:50 am your truck was due back at 7:15 am . We need it back immediately”. I immediately told the employee I rested it for 24 hours and it wasn't due back until 7:15 that evening. She apologized and said she'd fix it in the computer . We arrived later that evening at 6PM to return the truck and immediately the worker said “this was due back at 7:15 this morning. After showing the employee our reservation information she apologized again. But it was a nuisance

OBED G.
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Le client n'a pas laissé de commentaire.

LAWRENCE B.
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Entire experience went well. Truck operated and rode fine but passenger area in truck could have been cleaner.

Rolando M.
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Beware of mileage written on your contract. Representative don't put the right mileage and if you don't check IT youself you'll be shock when they charge you with mileage used. Don't trust those people.

Alice S.
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Le client n'a pas laissé de commentaire.

Julio E. | Premières impressions |
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This location is awesome. From my first visit with Athena to my many dealings with Pamela. Best customer service I've dealt with in a while. I would definitely recommend this location to all my friends.

Amanda J. | Expérience générale |
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Pam was so helpful in setting up our storage units. If I need a storage unit again, Uhaul will be the first place I go to.

BRIAN Y. | Premières impressions |
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NICE Place to be and GO TO

Susan P. | Premières impressions |
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I forget the cashiers name but she was so nice and very helpful!

Michael C. | Premières impressions |
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Pamela was extremely helpful. Amazing customer service.

Robert R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrew S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

dorita c. | Premières impressions |
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Convenient location, amazing staff and above average customer service. Highly recommend this location. Athena and Pamela are excellent managers and role models for their team.

Glenda H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kevin R. | Premières impressions |
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Worked with Pam, she went out if her way to accommodate and even called Corporate to make a change to fit all my gear. Great Job and would highly recommend.

Chang W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JANET A. | Expérience générale |
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it has finally come to food for the apartment pets and me or the storage rental. Im sorry to have had to leave but thank you for being there for me.

pina r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael M. | Premières impressions |
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The customer service was excellent and very helpful. We had Pamela Eckert and she was excellent and very Knowledgeable . Michele & Michael

Nick G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Virginia D. | Premières impressions |
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Pamela was very helpful and took time to show me a few units so I could choose the best for me. She was very knowledgeable and informative. I had gone to other facilities in the area where I was not happy with the units nor the customer service. Pamela made me feel very comfortable with using this facility for storing my belongings. The unit I choose was clean and easily accessible.

Geoffrey M. | Expérience générale |
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Every single employee made the very stressful process of moving a pain-free experience. Particularly Athena Scott and Jacob Page. I will definitely use Uhaul for all future storage and truck rentals.

Sokang T. | Premières impressions |
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The staff in Toms River are superb. Very helpful and provides excellent customer service. I would highly recommend this location.

PATRICIA S. | Premières impressions |
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I thank Mark so much for all his help. He has outstanding customer service. And I thank the girl who first helped me on Thursday June 25. Again, outstanding customer service.

Christina J. | Expérience générale |
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Did not offer any discounts or anything to help with those who lost their jobs during the pandemic. Had no income so wasn’t able to pay for unit on time. Late fees were charged and unit was ziptied til it was paid. No access to belongings during a pandemic that was out of our control. Prices are high as well.

Christine D. | Expérience générale |
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This particular Uhaul was easy stress free knowledgeable and fast . Thank you for an easy move

John F. | Premières impressions |
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Went very well

lee k. | Premières impressions |
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The check in process is a disgrace. Absolutely zero customer service. The phone check in kept prompting me for a payment method, when my locker was free. Could not get past this part. Called customer service twice. Finally they got in touch with a person at the facility. I got into an argument with her over the check in process. She also told me that masks must now be worn. I didn't have on. I came here from south carolina, where they are optional. It should be the responsibility of uhaul to contact ots customers and make them aware of policy changes, especially with all that's going on now. She insisted that this is my responsibility, not theirs. Other companies provide updates as your "move in" date gets closer. When she finally called me and checked me in, I told her that I would tie a shirt over my face. Her response was, do t worry about it, we have masks and I'll give you one. Seriously! This whole conflict could have been avoided from the start if shs just simply explained what the new procedure was and said, we have masks, so dont worry about anything. Instead, she opted to exurt her authority to make a point. Bottom line, your checkin process is terrible and needs to be streamlined. I highly doubt that I will use uhaul again for anything. This left a very poor taste in my mouth.

Vivian V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joan B. | Expérience générale |
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Had the best of help at the Toms River rt 37 storage, they got me through a very difficult time and they were a very big help. I commend everyone who had a part with helping and my mom. Thank you and I hope we can do business together again...

john r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tommy F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ryan L. | Premières impressions |
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Pam is amazing and a huge asset to the company. She went above and beyond to make sure all my needs were met and in a very timely manner. Great customer service. Thank you for everything

Pamela E. | Expérience générale |
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Great and super clean facility!!! I would highly recommend to anyone!

Tommy F. | Expérience générale |
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Pamela and Mike were a pleasure to work with. They were extremely efficient, professional and went above and beyond to make my moving experience that much less stressful. I would definitely recommend

Candice M. | Expérience générale |
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Pleasure doing business with everyone at this location. Would use your services again and recommend to friends.

DAWN P. | Premières impressions |
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Athenian helps out every customer equally she's a keeper

dominick g. | Premières impressions |
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Unbelievable good service great experience

Jennifer B. | Expérience générale |
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The manager went above and beyond to assist me with closing out my unit. I cleared out before the holiday and received my monthly charge. She called the owner and Arizona to find out how to reverse it

Christopher S. | Expérience générale |
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I especially had great service from a young lady , very hard worker and Mom , Pamela Eckert ? Spelling ? She helped me from day one with all my questions solved , professionally and friendly !!!

Michele M. | Expérience générale |
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Everyone I dealt with was absolutely amazing. Need more space to give proper credit! Pamela, Phil & Alexis were all so extremely helpful, professional, & knowledgable! Couldn't have been better!

john r. | Premières impressions |
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I think her name was Pam and she was incredibly helpful. She is a great asset to your company.

Dawn P. | Expérience générale |
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Everyone of the employees went above and beyond helping customers I only use rt 37 uhaul

Karen G. | Expérience générale |
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Our storage rental was great as was our van use. And Pamela was superior in every way, so kind, helpful, clear information, accommodating and efficient, wonderful in every way! She made it easy! :).

David S. | Premières impressions |
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Everyone was supper nice and it was a good price so all in all a great experience keep up the great work

Michelle B. | Premières impressions |
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My moving plans changed drastically last minute. Everyone that works at this location was very helpful, efficient and friendly while accommodating my very last minute changes. They were fantastic!

Benedetto s. | Premières impressions |
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The ( gm) was horrible. sitting there for an hr waiting patiently i come to find Out out that nothing was really reserved. Thanks to Pamela’s help and great customer service was it all worked.out

Alan P. | Premières impressions |
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The staff there was so helpful would recommend this location to anyone!

Kevin H. | Expérience générale |
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All of the staff at this facility were very polite, professional and knowledgeable. It was a pleasure to use this facility.

JAMES M. | Expérience générale |
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Excellent service

LAURA B. | Expérience générale |
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The staff were all so very nice and helpful. I interacted with many of them. Each was very pleasant, knowledgeable and helpful. Thank you again.

Christopher S. | Premières impressions |
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Polite, professional very timely !!!

Ovis W. | Premières impressions |
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Great equipment and service.

Susan A. | Expérience générale |
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Was a pleasure dealing with this facility. Used a trailer to move for a long haul, storage for in between and a van for the final short move. Everyone was helpful. Access card was difficult.

SHERYL M. | Expérience générale |
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Great place to store our household items while renovating . Def better than the POD we used . Highly recommend

Dawn P. | Premières impressions |
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everyone is so kind and some go above and beyond like Mark anf=d the young lady

John M. | Premières impressions |
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I did rent a storage unit and unfortunately we were unable to program my access card. Please remember to contact me when this has been corrected.

PATRICIA P. | Expérience générale |
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The staff is friendly and helpful

Steven B. | Premières impressions |
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Pam is the queen of storage and very helpful

Steve V. | Premières impressions |
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One word....Great

Leila H. | Expérience générale |
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The supervisor Stephanie was extremely helpful in meeting my needs when I asked for an exception on my uhaul storage unit. Overall the experience was great.

Jennifer C. | Premières impressions |
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Pam is excellent. Friendly, knowledgeable and helpful.

Samantha B. | Expérience générale |
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This facility is always immaculate & the staff is amazing! Always helping out with just what we need even if it’s last minute... thank you!

GARY L. | Premières impressions |
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Staff was very helpful and friendly.

joseph c. | Expérience générale |
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Always a great experience working with the Team at this uhaul, would highly recommend to anyone who needs a truck or space to store things.

Jeffrey F. | Premières impressions |
Évaluation :

Facility is great. Pamela did a wonderful job getting everything taken care of for a speedy transaction and move in. Thanks!!

Richard L. | Expérience générale |
Évaluation :

Pam was the best. U haul is very lucky to have a employee like her that makes your company shine above all the rest. Great job.

WILLIAM R. | Expérience générale |
Évaluation :

👍

SYLVIA C. | Premières impressions |
Évaluation :

Professional, accommodating prices wiEre decent, units are clean.

Todd C. | Premières impressions |
Évaluation :

Pam, Phil and Stephanie were a pleasure to work with. My truck was clean and ready to go as planed. I also rented a van to get the leftover boxes. I rented a storage as well and went smoothly. Thani u

Michele M. | Réservation |
Évaluation :

Excellent service all around

Sam V. | Expérience générale |
Évaluation :

good and nice service , thanks

John C. | Expérience générale |
Évaluation :

easy peasy

Joseph B. | Expérience générale |
Évaluation :

Stephanie and her staff are always very helpful. Only thing I would suggest is better lighting in the units themselves.

Marisol W. | Expérience générale |
Évaluation :

Strongly recommend this U-Haul Storage Facility because they are very professional,friendly and helpful. My furniture was very well secure and well kept. God bless you all, Thank you for your service.

Richard K. | Expérience générale |
Évaluation :

good environment.Well maintained

John G. | Réservation |
Évaluation :

The best U Haul staff that I have ever met!

CATHERINE S. | Expérience générale |
Évaluation :

The employees were always hospitable and helpful. Very much appreciated.

mark w. | Expérience générale |
Évaluation :

The facility has 2 floors with no elevator, however there are only about six steps so it is not bad. Clean and very secure. Would definitely recommend it.

Jeffrey H. | Expérience générale |
Évaluation :

Nice staff. Cleanest bathroom I have ever seen in a public building.

janice m. | Réservation |
Évaluation :

We are very pleased with the customer service at this location. Hopefully our storage experience will be as good as the courteous, respectful service that we received. Thank you

joesph l. | Réservation |
Évaluation :

I'm 71 years old & remember times when companies offered great products, at fair prices, made you feel like you were really important to them & made sure to be there for you.. UHAUL IS STILL LIKE THAT

Joseph l. | Réservation |
Évaluation :

Made reservations for 2 storage units 10x14 preferably near a door and also near eachother So far everything seems to be moving along quite nicely. Hopefully they will be ready when I get there.

Zachary C. | Expérience générale |
Évaluation :

The staff is always friendly and respectful.

william m. | Expérience générale |
Évaluation :

I would recommend this storage facility to anyone who is looking for a clean, secure and accessible place to store your valuables . The staff was incredibly courteous and helpful, any day or night.

Joseph Z. | Expérience générale |
Évaluation :

Great location very user friendly

Non reviews have been submitted for this location.

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