Évaluations des clients U-Haul Moving & Storage at Route 9

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Route 9

Cote générale :

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Susan T.
Évaluation :

Great customer service. Friendly and helpful staff. Would recommend highly!

Anthony C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kelly M. | Premières impressions |
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Quick, easy check in process. Ron was professional and friendly. Probably the best experience anyone can expect. Facility is easy to find, safe, secure and run well. The entire team were terrific during our Saturday check in. I would highly recommend this facility.

DOUGLAS F.
Évaluation :

Nothing

MICHAEL S.
Évaluation :

The truck that was used was not serviced. It had old brakes. The oil light was also on and it needed to be changed and you could feel it! Also when I went to the gas station and I put fuel in the gas tank the gasometer did not move at all when I put $20 in and then uhaul charged me for fuel which is unacceptable. There was something wrong with that truck.

MOHAMED F.
Évaluation :

KEEP UP THE THE EXCELLENT JOB.

Sophia A. | Expérience générale |
Évaluation :

Storage center was clean I will definitely recommend it to friends and family

Concetta B.
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My experience with U-Haul was excellent. I have to comments on how to improve.

John T. | Premières impressions |
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Ron was great. Made the incoming process very easy!

Ted S.
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Le client n'a pas laissé de commentaire.

Willie S. | Expérience générale |
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The facility was perfect for storing my travel trailer. Well maintained and secure.

Christian L.
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Best experience I have ever had renting a truck. Brandie welcomed me with a smile and quickly got my paperwork and truck ready. Super smooth process and excellent service. Thanks

David B.
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I would like to thank both gentleman that helped me when picking up the truck and dropping it off after I was done with the rental. They were both very professional.

dominick M.
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Brandy understands excellent service , she made my overall experience of uhaul delightful to say the least . Thank u Brandy.

Gerard H. | Expérience générale |
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Brandie does a great job managing a well run facility

rudy m. | Premières impressions |
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Staff is very friendly and courteous. Access is very easy and convenient. Facility is very clean. This one is the best around. I have been to others that were not friendly or just rudely said they did not have units available. The staff here goes out of their way to help!!!!!

Carmine D.
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I was disappointed that 24/7 pick up and drop off isn't available right now

Antonio M.
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Le client n'a pas laissé de commentaire.

CARLO R.
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Le client n'a pas laissé de commentaire.

BRUCE G.
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Le client n'a pas laissé de commentaire.

Paul J.
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Le client n'a pas laissé de commentaire.

CHRISTOPH C.
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Everything went very smoothly.

KATHLEEN S.
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Le client n'a pas laissé de commentaire.

TOMF A.
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Absolutely nothing. The staff was excellent and the van was new and clean.

christian W.
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When I picked up this truck it was clean and like new with only 13,000 miles but had not been inspected properly somewhere along its history . The alignment was off Terribly and there was a tremendous thumping in the front end . It made for a Very difficult and stressful 17 hour drive .

Jacquelyn R.
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Le client n'a pas laissé de commentaire.

MOSHE B.
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I especially liked the person who helped me this time.

Mary J. | Premières impressions |
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Highly recommended! Beyond excellent service! Brandie was very helpful and informative about everything...explained everything and very pleasant!

Jose M.
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Le client n'a pas laissé de commentaire.

Alexandra L.
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The customer service was awesome. My experience from start to finish was great.

JAMES W.
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Robert is a valued employee! Ive rented from this location several times this year, He always is the first person to greet me if he's at the desk! Got me out ASAP and also checked me in at the end of the day!! Your in good hands with employees like him!

Daniel C.
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Le client n'a pas laissé de commentaire.

TAMEKA S.
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Le client n'a pas laissé de commentaire.

Jeff B.
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Le client n'a pas laissé de commentaire.

Kerry L.
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Le client n'a pas laissé de commentaire.

Kenneth J.
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Perfect!!!!!Thank you

Mark S.
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Le client n'a pas laissé de commentaire.

ANDY F.
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Nothing everyone was helpful especially the person who took in the truck readings

Inflatable A.
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Le client n'a pas laissé de commentaire.

EZEQUIEL V.
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Le client n'a pas laissé de commentaire.

JOSEPH H.
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From the phone to pickup & drop off service the whole staff is great. They do their best to accommodate all customers & make sure they have everything needed. I would highly recommend this location as I will be using them again.

Charles D.
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Le client n'a pas laissé de commentaire.

Frank R.
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None. Everything was great at this location. From service to equipment. Thank you 😊

JOHN W.
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Le client n'a pas laissé de commentaire.

nancy T.
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Brandi in the Toms River location went above and beyond in helping us with scheduling our UBox rental. We had to change original contract to include moving help in TR and again in Arizona. Brandi was polite, professional and efficient with changes we had to make. We appreciate all she did!

Paul J.
Évaluation :

Your staff is great. The vehicle... no so much. I'm thankful that after almost 200 miles, the 15' truck is still running. I guess I shouldn't complain too much as the truck has almost 140,000 miles, but the steering was awful and the door felt like the would fly open at any time. The wind noise was pretty had and my ears actually hurt this morning. Kudos to the mechanics that keep it running, but overall, the vehicle was not a pleasant part of the experience.

LESLIE M.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

ROBERT T.
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Le client n'a pas laissé de commentaire.

Sammy E.
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i was charge for equipment i never used or rented. i would like to talk with someone to get a refund

Tracy C.
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No was great!

Andrew M.
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Le client n'a pas laissé de commentaire.

john H.
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Le client n'a pas laissé de commentaire.

QWANAI C.
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I love that I was greeted in and out the store and I didn't have to wait long for services

Alex C.
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Le client n'a pas laissé de commentaire.

jeremy J.
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Truly outstanding could not fault these guys for anything. Best truck rental experience I have ever had

Inflatable A.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Le client n'a pas laissé de commentaire.

ASHER O.
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Nothing! Representative was very helpful!

MICHAEL D.
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Le client n'a pas laissé de commentaire.

John W.
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How about not making me drive 39 miles each way to pick up a truck before having to make my move. And asking a neighbor to take two hours out of his day to take me there.

mike m. | Premières impressions |
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I have dealt with Brandi and her staff several times over the past few years. They have always been courteous and professional in all cases. They make the moving experience painless.

Dennis R. | Premières impressions |
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it's because of the numbers 2 thru 6 the reason we keep coming back

Inflatable A.
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Le client n'a pas laissé de commentaire.

FRANK S.
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Brandi in lakewood N.J location is always great person to deal wit rented rv storage at location and recently rented a box truck.

Thomas F.
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One suggestion would be clarifying where customers can park. Otherwise, it was a seamless experience.

William M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Wendy H.
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Le client n'a pas laissé de commentaire.

Tricia Q.
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Le client n'a pas laissé de commentaire.

JOSEPH P.
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Le client n'a pas laissé de commentaire.

Anthony F.
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Get different vans.................the GMC van was a BOMB

Stuart W.
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Le client n'a pas laissé de commentaire.

Inflatable A.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

RAVON H.
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Very well pleased, good service

Anthony C.
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Le client n'a pas laissé de commentaire.

Philip F. | Premières impressions |
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As always this facility is spot on excellent. Brafdie and her staff are second to none. they have never failed to amaze me with a consistent level of outstanding customer care level not seen in bussiness today.

alphus t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert O.
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Le client n'a pas laissé de commentaire.

Inflatable A.
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Le client n'a pas laissé de commentaire.

HENRY P.
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Mgr Brandi and all staff are exceptional!

TIMOTHY T.
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Le client n'a pas laissé de commentaire.

Lenny C.
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Le client n'a pas laissé de commentaire.

MARIA G.
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Le client n'a pas laissé de commentaire.

Carol M.
Évaluation :

Nothing there was a gentleman (employee)there that was about to leave -but waited to make sure I was able to get the key and find the truck. This location does need better lighting in the front or instructions for the truck. I knew where nothing on the truck was and couldn't really see

Richard D.
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Le client n'a pas laissé de commentaire.

Yolanda J.
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Le client n'a pas laissé de commentaire.

Gladdy C.
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Le client n'a pas laissé de commentaire.

SCOTT N.
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Le client n'a pas laissé de commentaire.

Inflatable A.
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Le client n'a pas laissé de commentaire.

Warren L.
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Le client n'a pas laissé de commentaire.

Nancy A.
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Le client n'a pas laissé de commentaire.

Lisa D.
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Le client n'a pas laissé de commentaire.

BRIAN J. | Expérience générale |
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Brandi was very pleasant. The Professional And was always happy to deal with her.

SHELDON W.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

Steven N.
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Nothing service was great

suzanne g. | Expérience générale |
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Brandie was always promptly answering emails with any questions I had. Definitely recommend to friends and family.

James C.
Évaluation :

Very well run and organized. It was a pleasure doing business.

GAIL G.
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I never received my receipt and the amount of my final bill.

Carlos M.
Évaluation :

Best experience I ever had. Staff was very friendly and facility was very clean and organized. Thanks.

Gerard H. | Premières impressions |
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Brandie does an excellant job. Very helpful and knowledgeable. You could not have picked a better manager !!!

Thomas S.
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Becky was awesome.

Inflatable A.
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Le client n'a pas laissé de commentaire.

Bryan E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Eugene M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Peter L.
Évaluation :

Vehicle was clean but had a vibration in steering wheel noted after pickup but wasn't noticed until reaching highway speeds. Truck was already loaded for oneway trip so swapping out vehicle wasn't possible due to time constraints.

Benjamin Y.
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Great location, Friendly and helpful staff, and the new transit cargo vans are a pleasure to use.

Joseph F.
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The guy that hooked up my trailer did not twist the chains, instead he ran them threw the eye hole and back to the carabiner. This is a dangerous way to hook up a trailer... luckly i saw it before i got too far and fixed it. Everything else was great.

Matthew B.
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Convenient to be open on Labor Day. Quick and easy

RAFAEL M.
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Very professional and friendly. I would definitely recommend this location.

yehuda S.
Évaluation :

overall everything was good besides that the truck made some weird noises that sounded as if a window was open which was very disturbing. other than that no complaints.

Barbara B.
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Was not told about the low pressure light and the issue was just the gauge. Was told to bring back the truck with a tank full of gas since that's how I was getting it. I drive 10 miles went to fill up the van and it took 10 gallons. There is no way I drive 10 miles and needed 5 gallons of gas. Very poor business

Patricia G.
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Some of workers need training in customer service. The store is in a great location, the place is very clean and organized. It would be great if you had longer use of your equipment and vehicles then the time alotted.

Michael C.
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Le client n'a pas laissé de commentaire.

Joshua B.
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Terrible place because it way over charges an it was suppose to be 19.99 for a truck an it was over 150. I'm dissatisfied an feel like I was tricked.

Renee E.
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Very satisfied with this locations service they are always friendly, Accommodating And pleasant to deal with !!

Willie S. | Premières impressions |
Évaluation :

I had a very good experience renting my RV storage space from the Toms River facility. All the staff were very poiliye and knowledgeable. Eric was very accommodating by taking me to my save and showed me the hookups and how to operate the gate for entry and exit. Definitely recommend them to any of my fellow RVr’s that may need storage.

HARRY B. | Expérience générale |
Évaluation :

The only problem I had was the roof leaked and I had to get out with my storage items so they did not get damaged that is why I left there was enough water trapped on top of my bins that we did not see until we removed them. But water on floor items was noticed by your staff along with water on the plastic bags

William E. | Expérience générale |
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I also gave you a 5 star rating on google. My experience with the customer service at this facility has been exceptional. Thank you!

William M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KEN P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael F. | Premières impressions |
Évaluation :

I had reserved a 10 x 10 unit online. i was given two 5 x 10 units when i arrived. Although the floor area is the same, it is more difficult to load a 5 x 10 with large furniture (which i have) than the 10 x 10. Really disappointed with the switch and was not notified ahead of time.

Rolquin B. | Expérience générale |
Évaluation :

The staff are the best

Kathyrn S. | Expérience générale |
Évaluation :

This was the best deal I have had in a while. I was planning my move and needed a place to put my unused furniture, and holiday boxes. The storage shed was just what I needed. Thank you for being there for me. Employee Samantha was a joy and very knowledgeable. Great Store!!!!

Ronald B. | Premières impressions |
Évaluation :

Can't think of anything to say other than "EXCELLENT". THANK YOU...…..STAY SAFE.

Denise H. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Glenn M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Judith C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maria K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joshua M. | Premières impressions |
Évaluation :

I had a very unique situation and in fact it was a predicament. RON the person that took care of me was very understanding and accommodating regardless of the poor cellphone reception. RON went above and beyond to assist. RON waited for me to come in after the office was closed to make sure that Access code was working. He is definitely an asset. My best experience in accommodation.

Cathleen F. | Expérience générale |
Évaluation :

and friendly...

Jamie K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jeffrey F. | Premières impressions |
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I was unable to get back when I was supposed to with my motorhome from Florida. They were extremely helpful in making sure I had a spot when I did get back. Great job

Cathleen F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Sean A. | Premières impressions |
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Ron was extremely helpful in my choosing of a rv storage location. First class operation!

Ryan R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kim D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tom B. | Premières impressions |
Évaluation :

Ron, Rich & Cameron were very friendly, attentive and accommodating. I was impressed at the quality and scope of the services available too. The fact that there was overhead shelter for our expensive motor coach was especially appreciated, and the security is second to none! An upgrade to 50AMP availability would be appreciated too, but considering the cost and availability of 110V service, we can manage nicely in that regard. We previously kept the coach at an airport, but mice were a problem, so we relocated to a facility with 50AMP service. I have rodent repellent units plugged into many of our outlets electric outlets ... thus the need for 50AMP service ... but, I recently discovered battery powered units on Amazon and now have that important problem solved without the need for 50AMP service.! I highly recommend UHaul for high end Motor Coach owners ... plus the staff is equally impressive! I had no idea that UHaul had such a breath of services, and at very reasonable rates, had it not been recommended to me!

Jourdan L. | Premières impressions |
Évaluation :

The staff at the the location was fantastic, so helpful kind and courteous. They are such asset to your company. I highly recommend someone at your company take notice of this office in Tom’s River What an absolute pleasure.

Robert S. | Premières impressions |
Évaluation :

Staff was knowledgeable and willing to take the time to answer all questions.

Kathyrn S. | Premières impressions |
Évaluation :

Unit very clean when I moved boxes in. This Uhaul is 5 minutes away from where I live. Very convenient..

Dennis R. | Expérience générale |
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employees have been helpful anytime that I needed help....ie.. Tools, advice, and or supplies. Thank you Dennis Reidy

Melba H. | Expérience générale |
Évaluation :

My battery was dead when I went to pick up my rv

KAREN G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LINDA C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Leo C. | Premières impressions |
Évaluation :

I wish was a 10 star. Brandy is absolutely the best she goes above and beyond to help every customer. The rest of the staff deserves high marks also. I highly recommend this facility.

Joseph C. | Expérience générale |
Évaluation :

one of the best places i have rented at

matthew g. | Premières impressions |
Évaluation :

Cameron, the young man that helped me was beyond professional and courteous to me. Excellent sales person.

Joseph F. | Premières impressions |
Évaluation :

Great experience, great people and service!

Charles E. | Premières impressions |
Évaluation :

It was a great/ easy experiance 👍👍

Joseph C. | Premières impressions |
Évaluation :

everybody was great there and very helpful ! The storage room was clean and very easy to get to !

LOUIS A. | Expérience générale |
Évaluation :

Manager, Brandy and her team are the best very helpful and friendly

Roberta N. | Premières impressions |
Évaluation :

Under cover storage for our vintage travel trailer. So far so good. Easy access and wide gravel roads between covers. We'll let you know if the storage was safe when we get ready to hit the road again

camille s. | Expérience générale |
Évaluation :

The staff Was courteous & professional!!

Jim C. | Expérience générale |
Évaluation :

Too expensive

Steve S. | Expérience générale |
Évaluation :

I fortunately discovered their new covered RV Storage facilities right after buying my motorhome. New and includes electric! They were fantastic to work with. I wouldn’t go anywhere else.

Ruth P. | Expérience générale |
Évaluation :

All my belongings were covered with mouse droppings. Many items, such as heirloom quilts and afghans , had to be thrown away. Everything in the unit was a disgusting, filthy mess .I had not expected t

Charles B. | Premières impressions |
Évaluation :

Ron was extremely helpful with the storage of our rv. He even helped me to get the rv into the proper location.

Ed K. | Expérience générale |
Évaluation :

Very clean and well run

Clara s. | Expérience générale |
Évaluation :

Had storage there for years and everything was fine when taken out. All was kept well and secure. Thank you!

Louis U. | Premières impressions |
Évaluation :

Excellent staff. Nice facility. Would be nice if RV spots were even a foot wider, but they work.

Michael D. | Expérience générale |
Évaluation :

Brandi and team are the best

Bill G. | Expérience générale |
Évaluation :

Facility was clean and secure. Staff was always friendly, helpful and very accommodating.

Jonelle M. | Premières impressions |
Évaluation :

Bob was great, he got me in and got me out. He went above and beyond to help me. He was amazing. I Definitely give him three thumbs up.

william c. | Expérience générale |
Évaluation :

Staff was helpful and friendly

bob l. | Expérience générale |
Évaluation :

All ok

marci o. | Expérience générale |
Évaluation :

The place was nice...but the gravel around the RV storage area was too much...especially down slope where we were...but the overall storage facility was great...

Joseph M. | Expérience générale |
Évaluation :

A+

sante b. | Expérience générale |
Évaluation :

There was great service and a great facility. My only concern was during my stay my propane tank on my RV was emptied. I had it checked and refilled and it was fine.

Robert/Linda W. | Expérience générale |
Évaluation :

I've had several units at this facility and was pleased with the staff and the customer service I received over the years. Brandi is awesome! Thank you everyone!

Karl K. | Expérience générale |
Évaluation :

The staff were always very helpful. A special shoutout for Brandie.

RODNEY K. | Expérience générale |
Évaluation :

I FOUND THE ESTABLISHMENT TO BE PROFESSIONAL AND ATTENTIVE TO MY EVERY NEED.

bob l. | Premières impressions |
Évaluation :

Always very helpful and informative.

Ralph F. | Premières impressions |
Évaluation :

Good experience; new clerk took longer than should be for new customer to be processed, but still wonderful employees.

Luis G. | Expérience générale |
Évaluation :

Thank you Uhaul folks for the excelent treatment we received

Bob C. | Expérience générale |
Évaluation :

Clean and well maintained facility. The employees are friendly and courteous.

Phyllis P. | Premières impressions |
Évaluation :

Very helpful and pleasant

joanne h. | Expérience générale |
Évaluation :

great

Steve T. | Expérience générale |
Évaluation :

They are professionals excellent and very helpful Thank you. See you in the future

cindy a. | Expérience générale |
Évaluation :

No further comments

John C. | Expérience générale |
Évaluation :

Service excellent and Brandie was the best and always helpful

William B. | Premières impressions |
Évaluation :

The staff as a whole were extremely helpful and knowledgeable offering tips to make our move run smoothly. Brandy is a credit to your organization and couldn’t have been nicer.

william c. | Premières impressions |
Évaluation :

Everyone was very helpful and friendly to deal with.

Evelyn s. | Expérience générale |
Évaluation :

Excellent customer service

Nancy S. | Expérience générale |
Évaluation :

Very convenient to have a secure place to put things while we were getting ready to move.

Joseph K. | Premières impressions |
Évaluation :

Service was great, store front was very clean and the guy that helped me was extremely nice and friendly.

Maria K. | Premières impressions |
Évaluation :

Everyone was very helpful. And explained everything I needed to know! The facility was clean and comfortable an easy access. Thank you

Daniel R. | Expérience générale |
Évaluation :

If the need arises I would gladly return

FRED V. | Premières impressions |
Évaluation :

Fantastic

FRED V. | Premières impressions |
Évaluation :

The best. They really know to treat customers.

George M. | Expérience générale |
Évaluation :

I will returning in the spring

james b. | Expérience générale |
Évaluation :

No problems at all everything was nice

Jim R. | Expérience générale |
Évaluation :

The roof leaks and you claim you're not responsible for and d as mage it causes. You require extra insurance for YOUR leaky roof. Do you think that's fair?

Suzanne P. | Réservation |
Évaluation :

I love the facility it is so clean and well-maintained. The only issue I had was the check in process. It was painfully slow.

ivo b. | Expérience générale |
Évaluation :

Excellent professional service. Highly recommend. They will not disappoint

Todd H. | Expérience générale |
Évaluation :

I first told Brandie I could use a 10x5. I own a 2008 Harley Davidson VROD I was unable to fit my bike inside. Brandie went above and beyond to help me. I am in a 5x10 and appy. Thank you Brandie

Paul S. | Réservation |
Évaluation :

Wonderful experience working with the staff at this location. Dan truly goes the extra mile for the customer. He went above and beyond for us anticipating our needs ahead of our arrival.

Mary Ann K. | Expérience générale |
Évaluation :

NONE

Juana S. | Réservation |
Évaluation :

Customer service very proffesionalism, rates accessible and very good services

Robert H. | Expérience générale |
Évaluation :

Great staff and good prices for long distance moving

Tom L. | Expérience générale |
Évaluation :

Brandy was fantastic!!!!!!!!!! She sure is helpful and knows the business

bob l. | Expérience générale |
Évaluation :

All good

Gale B. | Expérience générale |
Évaluation :

The staff was always helpful when I had questions regarding the unit. I felt very comfortable leaving my son's belongings in storage over the summer break.

DONALD K. | Expérience générale |
Évaluation :

This facility has turned into a first class operation, good job U-Haul

wayne c. | Réservation |
Évaluation :

Very helpful staff Alexia great help. Manager super helpful all of them.. Thank you.

wayne c. | Réservation |
Évaluation :

Very nice staff..very helpful.easy in and out.

Joan K. | Expérience générale |
Évaluation :

The staff was friendly and professional. I plan to recommend this facility to friends and family.

mike m. | Expérience générale |
Évaluation :

Everyone was friendly and efficient. Only problem is getting a live body on the phone when they are busy.they do transfer the calls to a remote customer service person so not really an issue .

charles c. | Expérience générale |
Évaluation :

Good safe place

peter v. | Expérience générale |
Évaluation :

Great place and people

Bob W. | Expérience générale |
Évaluation :

The staff was very nice and helpful. Britney went out of her way to make my experience very pleasant

John S. | Expérience générale |
Évaluation :

Friendly, timely, efficient.

LINDA S. | Expérience générale |
Évaluation :

very satisfied

Adrienne N. | Expérience générale |
Évaluation :

I dealt with a manager named Kevin who was very helpful.

Non reviews have been submitted for this location.

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