Customer Reviews for U-Haul Moving & Storage at Rufe Snow

Évaluation :

5

Everyone was eager to help that things went efficiently excellent...

Évaluation :

1

They locked me out when I had 24 hrs access claiming I was living on property which I wasn't but during the extreme heat of 110' degrees days I would stay at my unit longer in daytime!! And used extension cord to plug up fans and sat there sometimes but was not living there!! So I just left!!

Évaluation :

5

Van was ready and the y were very accommodating.

Évaluation :

5

Fast friendly service

Évaluation :

5

Le personnel était amical et serviable.

Évaluation :

5

I wanted to give Kaia (I hope that's the right spelling) a shoutout. I had rented a unit online at the Haltom City location. When I arrived, I realized it would not work for what I needed to store. The team member at that site reached out to this location and worked on getting everything transferred over while I headed to the new location. Time was of the essence as I had a large toolbox, loaded up on a tow truck, and had to pay for time in transit. Once I arrived, she was so friendly and informative. She had everything ready so all we had to do was pull in and unload. Her friendliness and patience were greatly appreciated during a stressful time!

Évaluation :

2

The U-Haul had several engine warning lights on. The location opened late, and didn't open until 9:45 (my reservation was for 9 am, and we had to wait outside for the location to open). I lost almost an hour of my reservation and my service window with the movers. The location was very chaotic and disorganized. I would not use again.

Évaluation :

5

This location has been the best one we’ve had.

Évaluation :

5

Front desk lady was very helpful and efficient

Évaluation :

5

Smooth and easy rental experience at this location. Greg is very helpful and courteous. Will recommend this location to friends.

Évaluation :

5

The new staff at Browning we're great!

Évaluation :

5

Good God given people! Very clean facility and just down to earth people. Michigan

Évaluation :

5

I left late last night not sure if we have after hour access it shouldn't happen again. In coming through right now in 1 min thanks Terry

Évaluation :

5

Front desk customer service was supreme,, very knowledgeable, helpful and great personality!!!

Évaluation :

5

Rien

Évaluation :

4

The temperature inside the storage was a little hot.

Évaluation :

3

They rented me a truck with a broken seat for the driver. The seat is completely smashed over to the side so that the seat is slightly tilted, and the cushioning on the left-hand side is almost nonexistent. It should not have been rented to me. I was in a position where I didn't have the ability to refuse the truck. I was not pleased.

Évaluation :

3

Not make it seem like someone is going to pay something and then when bring back the truck then you surprise someone with big prices

Évaluation :

5

The customer service at the desk was impeccable and very knowledgeable and it was fast and easy. Merci!

Évaluation :

5

I would say that you should have a bigger parking lot for your vehicles. I didn't have trouble parking a fifteen foot truck but Simone else could. Also the check in procedure needs to be made more simple. All the checks and balances need to be already have been made before someone goes to pick up an asset. Customer service was amazing though and made me want to work for the company.

Évaluation :

3

More parking available. It was tight due to other drop offs. There were only 4-5 spots and three were filled with instructions not to block exits/entrances etc. kinda hard with a large vehicle?

Évaluation :

2

They don't open on time. I had a deadline to meet and starting off late was very unprofessional

Évaluation :

1

Make sure the truck is available when it is scheduled or at least call ahead when you know it will be available later than the agreed time. Also if it is available later than the agreed upon time make sure you have the dollys that were also reserved for that. They literally gave my dollys to the truck that picked up right before me which was again, later than my agreed upon time and in doing so had no dollys for me. So I had to do the entire move without the dollys because the only recommendation I was given is I can drive their uhaul (at my expense) to another location to purchase a dolly because none at said location were available for rent. Miserable time, the only star that is given, is the truck was clean.

Évaluation :

5

Everything was great! No issues

Évaluation :

2

Reserved a cargo van only to be told at pick-up that I could not rent it because I did not have a Texas license. Nowhere in the online system did it mention this, nor did it stop me from completing the online check-in process. Had to rent a larger truck, resulting in a higher mileage charge.

Évaluation :

4

Perhaps ask what is being move, household, appliances, or piano. Then recommend equipment, thanks.

Évaluation :

3

Truck was filthy, smelled like smoke, water was leaking from the engine, the ramp was stuck and needed 2 people to pull it out.

Évaluation :

4

Braces on wall reduced space and 9x9x9 is not accurate.

Évaluation :

2

THE WORSE PLACE I HAVE EVEN BEEN HORRIBLE CUSTOMER SERVICE VERY RUDE FRONT LADY NO CUSTOMER SERVICE AT ALL I WILL NEVER BE BACK OR WILL NEVER RECCOMEND THIS PLACE TO NOONE .. RACIST FRONT DESK CLERK AND NASTY ATTITUDE NOT HELPFUL AT ALL SHE TOLD ME AHE WOULD KICK ME OUT BECAUSE AHE WAS ALREADY CLOSED AND SHE NEEDED TO COUNT HER MONEY WHILE I WAS WAITING TO GET A RECEIPTS FOR MAKING A PAYMENT AND YET SHE THRU THE PAPER AT ME AND TOLD ME GET OUT NOW...VERY UNPROFESSIONAL. TRUST ME.NEVER EVER WILL.I BE BACK.. I KEEP GETTING PHONE CALLS AND EMAILS THAT I WAS LATE PAYING RENT BUT SHE NEVER EVER GAVE ME A MOVE OUT PAPERWORK OR A RECEIPT... UNTIL MANAGER CALL TO SEE IF I HAD MOVE OUT 3 WEEKS LATER ...

Évaluation :

5

The store at 8221 Blvd 26 Richland Hills Didn't have the truck we reserved and didn't really seem to care. Luckily the store at 6550 Browning Dr came through with a truck and was also very friendly and helpful. Will gladly use this location again.

Évaluation :

3

N/a

Évaluation :

2

Emails went unanswered. Phone calls were not returned. Service was subpar when finally caught someone in office (during office hours the office was unattended for more than 20 minutes).

Évaluation :

5

Super friendly staff and informative. Easy access. Easy pay online, too. Glad we used them.

Évaluation :

5

I had rat poop on my furniture and damage my dresser and bed Frame

Évaluation :

1

Horrible my account is set on automatic pay and they still locked me out my storage that was paid for already. I lost so much money trying to move by being locked out it's cost me double because of your mistake I will and would never use uhual again and I will for sure let everyone know not to do it I have statements and receipts and pictures there will be no lies told. Then you guys are still charging me and after I requested a move out and still being charged! Uhual is a joke!

Évaluation :

5

S.O.

Évaluation :

5

Your call center representative that took my call referee me to this location & she was absolutely AMAZING!

Évaluation :

5

I've never had anything but superior service from u- haul all around. Very professional staff , best storage ever.

Évaluation :

2

My reservation was set to pick up the truck at 9am. When I arrived at the site no one was there. I had to call around until I found someone at an alternate location to come and open the store. My move was delayed an hour due to this lack of professionalism and communication. I will never rent from this location again.

Évaluation :

3

My fuel gauge was 3/8 full at time of checking out, and when I returned it just a little over 3/8 full but was charged a $90 fee for fuel replacement. I need to be refunded for this but haven't heard from anyone.

Évaluation :

1

The dolly I ordered was not included with the truck. Made my move a much bigger hassle than it needed to be, and I still had to pay for the dolly that I never received. Very disappointing.

Évaluation :

5

She was amazing and super helpful. I'm glad we chose this location.

Évaluation :

5

I am very blessed to have Ms. Diana and maybe Ms. Betty " at this facility they were so good to me and they were always their when I had questions about things. Keep up the great work lady's I'll see y'all soon.

Évaluation :

5

The management was always kind and caring. Any question or concern I had was addressed immediately. I had been there approximately 6 years and never had an issue. The facility was very clean with easy access. They were very good to me and I appreciate everything that was done for me!

Évaluation :

4

Only problem was previous weekend when trying to clean out unit and gate was not working with my card.

Évaluation :

4

Supervisor that didn't work at that location was very helpful. All staff members were extremely nice.

Évaluation :

5

The man was great.

Évaluation :

4

Was told a lock would be in unit. It was not there. Was able to use my own.

Évaluation :

5

It was hard to after hours check in but I was not charged the $20 fee. Merci

Évaluation :

4

My only complaint was that I was told there would be a lock on my unit when I arrived and there was not.

Évaluation :

5

Felt guilty on how I left. My ride to take the last load was a no show. I did not learn of this for 2 days. My experiences with U-Haul was always excellent. I was there for many years without a problem. Kathy was very helpful when my gate card quit working. In fact, it worked out better! Instead of replacing the card, I got a code to punch. Much more convenient. I do miss North Richland Hills.

Évaluation :

5

These ladies are fantastic! Always helpful, cheerful, making customers feel like coming back -- time and again -- simply from knowing we'll be welcomed by their great company! Hope they never leave U-Haul, as they are a treasure for your guests! Don't know what they get paid, but they definitely deserve a raise in my book! Thank you for your service ladies!

Évaluation :

5

The ladies who work in the office were very Helpful and very pleasant.

Évaluation :

5

Nothing it was all good. Diana, the manager is a character! Behind that hard exterior she's a sweet, friendly person who knows and enjoys interacting with people.

Évaluation :

4

Phone app fails to see my location even after following the help. The needs to be an easier way to continue with checkin and checkout than freezing at this point.

Évaluation :

1

I was randomly charged 230 dollars

Évaluation :

5

Diana Helms has been so amazing! I had my stuff in storage for 3 years and she worked on with me every step of the way to make sure my stuff was secure. I was finally able to come by and close out my units and she has just been so helpful. The customer service is impeccable!

Évaluation :

1

I was very disappointed and sicken to my stomach, the truck inside and cab was dirty and nasty, dog hair everywhere, handle fir window was missing, looks like the inside has not been wiped down in months. I had no other choice because I couldn't get another truck until 5 p.m and I needed one before noon.

Évaluation :

1

I found several decapitated raccoon heads in my belongings, as well as what appeared to be a pentagram or some sort of pagan symbol drawn in that same raccoon blood. Very disturbing. I would use the UHaul in the future however.

Évaluation :

5

Diana was incredibly kind and helpful! We would most definitely recommend!

Évaluation :

5

The ladies in the front office were amazing..

Évaluation :

5

The manager was very helpful and so was her assistant. Great experience with the pick-up process. Merci.

Évaluation :

4

I don't use storage often however I have had other storage experiences. . . This facility is a bit dated but the staff there keep it relatively clean and maintained. All staff is friendly and courteous. When it's time for storage again this U-Haul storage will be the first place I check. Thanks

Évaluation :

5

The staff is so friendly and extremely knowledgeable. Very pleasant to deal with and easy to get our space.

Évaluation :

5

This facility will be my first stop if I ever need extended storage again. The staff was very friendly and delightful to talk with. Given the location of this facility to all the new construction happening around the rail line in North Richland Hills; this place very easily could have had a rodent and pest problem, but it doesn't. I left my stuff in their care for over a year without ever checking on it; everything was safe, secure, and unharmed.

Évaluation :

5

Please include mandatory fees in the base charge for the rental.

Évaluation :

5

The gentleman that worked there was very kind and helpful

Évaluation :

4

The service was the best I've experienced thus far using a self storage facility. Chelsea was awesome from start to finish. I would highly recommend her service and this location because of the level of professionalism and sense of urgency Chelsea has display, can't get any better at those other self storages. Customer service that exceeds your expectations is what keeps us coming back again and again...

Évaluation :

5

Reliable business, convenient and easy

Évaluation :

5

Love this folks

Évaluation :

1

It was hard to book, hard to pick up, and the fuel level was wrong, which ended up leading to an excessive fuel charge. I gave up on trying to fix the fuel issue and just moved on. Won't use again.

Évaluation :

5

Thank you to Mrs. Diana for being so kind and helpful.

Évaluation :

5

They were great, I’d use them again 😃

Évaluation :

5

Diane helped us with 3 storage units after the initial booking was not secured.

Évaluation :

5

It was the best experience that I have ever had with the U-Haul dealer they were over and above awesome I would definitely recommend this place and these girls I can't say enough about how awesome they were

Évaluation :

5

I love y'alls service and enjoy renting from y'all

Évaluation :

1

The clerk suppose to be helping me was rude and never said anything about the gas or walk out to truck, after paying she just handed me the keys and ask if i could bring truck back 2 hrs early and when i said no well she was done with me.

Évaluation :

4

Très bien

Évaluation :

5

It was a pleasure to deal with Diana. Especially after the snow storm and the extension of our rental agreement.

Évaluation :

4

Within the last 2 years this facility has really grown for the better before that it had some real problems. Diana and her crew are a pleasure to work with.

Évaluation :

5

Overall great experience

Évaluation :

5

Gabe was very friendly and helpful.

Évaluation :

5

Wonderful experience!

Évaluation :

3

Very friendly staff. They did not have the large size I wanted, but put me on a waiting list.

Évaluation :

5

The office manager, Diana Helms made this quick and effort in the best ways. I'll be back again.

Évaluation :

5

The manager and staff are exceptionally nice and professional

Évaluation :

5

Gabe was great to work with. I had picked a unit from online that did not meet my needs. He was able to show me another option and made the change very easily. He went above and beyond my expectations. I really appreciated the help.

Évaluation :

4

Gabe was very nice and helpful and so was Diana! The process of purchasing a unit went very quickly and she was very detailed.

Évaluation :

5

Very helpful

Évaluation :

1

Not being able to bring it to a location closer to us. And the mobile app is so difficult to use when trying to rent a U-Haul after hours. Took us 30 minutes to verify my ID and get the key.

Évaluation :

3

I had issues getting my reservation set up online, I've made reservations online previously, so I called and had it set up for me. I also scheduled movers. The reservation was set up for 8:00 am pickup. When I arrived at the location they did not open until 8:30. I had movers scheduled for 8:30. I tried using my app but had technical issues and was unable to complete the pickup without assistance.

Évaluation :

5

Diana is a great person with superb customer service!

Évaluation :

5

The person there gave great service.

Évaluation :

5

Great service real friendly people to thumbs up thank you

Évaluation :

3

It would require me to compose a small book to include all of the negative impressions and experiences I've had in dealing with your highly unprofessional organization. From the almost endless waits on hold in order to speak with a human representative at U-Haul, to the very limited and often contradictory information conveyed by different representatives to same questions, to the highly one-sided policies in your favor, it is extremely discomforting to attempt to do business with you. I'm confident that if you had any substantial competition in your very specialized area of the moving industry, you would go bankrupt.

Évaluation :

5

Diana was so awesome !!! Really great employee you have there

Évaluation :

5

Great place to keep your stuff stored

Évaluation :

4

Very well managed and maintained.

Évaluation :

5

I rented a unit for over 6 years at this location. Not once did I ever find any rodents or out of the roaches in my stuff. Everything was always well kept, even after not visiting my belongings for over 6 months. People I know at other locations, have found their belongings ripped bt rodents and even found excrement. I recommend this specific location to everyone!

Évaluation :

5

Dee is a very loving and caring lady. Many blessings to her.

Évaluation :

5

All good.

Évaluation :

5

I stored things in two different units over eight years. My things have not deteriorated at all, and what a relief that was.

Évaluation :

5

Gabe was professional, informative and courteous. Asset to your company.