Évaluations des clients U-Haul Moving & Storage at S Westmoreland Rd

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Témoignages des clients récents de U-Haul Moving & Storage at S Westmoreland Rd

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Donald A. le

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I picked up a 6 x 12 trailer that I had reserved on line. I asked what was the total price of a one way rental including tax. When I went to pick it up the employee and her Supervisor tried to charge me a extra $60 even after we showed them our conformation that they had sent us. After threatening to call the company they gave us the original rate. As I was doing the paperwork for the rental I was informed by the same 2 individuals that I needed to let the employee take a picture of my drivers license to add to my rental agreement. The picture was to be taken with her phone and downloaded to the computer for what purpose I don't know. They pointed to a sign on the wall that said nothing about taking a picture but did say that a photo ID had to be presented upon rental. I feel that that was so very unprofessional. If that was a process a printer with scan capabilities should have been present. Now my license photo and personal info is on her phone if she looses it or wants to a criminal. Not only mine but everyone that they have checked in. When I challenged them on this practice they got mad and would not come out and check me out for my rental for a whole 45 min. After we rented the trailer and got home we determined that it was too small. We called back to see how much it would cost to return this one and get the larger truck that was on the lot. The employee answered the phone and when asked the question she replied hold on I have to get my supervisor. She put my daughter on hold for 20 min, then came back and hung up the phone. I have rented from U-Haul on several occasions and never had a problem but this was the worst ever. I wont be going to that location again.

raymond M. le

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Le client n'a pas laissé de commentaire.

James G. le

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Very efficient and accommodating.

Debra M. le

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No changes needed! I Love the no hassle trying to get a truck - awesome!

Teresa R. le

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Le client n'a pas laissé de commentaire.

Shakirae A. le

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Very slow service . People were friendly but it seemed like they didn’t know what they were doing

Tara H. le

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3 uboxes took local movers 3 different trips due to trailer size; first day the movers were a no-show, second day brought 2 of 3 of uboxes that took 6 hours and final box arrived EMPTY. The move 3 u boxes spanned 3 days and 10 hours. Totally unacceptable. *local movers were good

Angela H. le

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Le client n'a pas laissé de commentaire.

Wallam G. le

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Le client n'a pas laissé de commentaire.

Victor R. le

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NA

SHANNIECE O. le

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Le client n'a pas laissé de commentaire.

chasity R. le

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I was very satisfied with the service, and finished earlier than I expected. I returned the truck clean, and put gas back at gage I picked it up, and put key in drop box. Thank you for your service.

Roderick J. le

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Make the young man manager who did my contract . i went in pissed he said I'll be happy when i left and i was although i over spent he took care of things and put the customer first.as the mgr. Just walked around like ohh will.

Paula V. le

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Thanks saved my life

Ivan G. le

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Le client n'a pas laissé de commentaire.

Monir P. le

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The app to return the equipment sucked and was a pain in the ass

Carol A. le

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This location appears to be understaffed. When there are 4 people in line and 1 person working the line the wait time is too long. When we returned the van that was rented it took more than 30 minutes to get through the line. This was a weekend and if that is the busy time, there needs to be at least 2 people working pick-up and returns. The staff was very nice and very smooth transaction other than the wait time.

ARON J. le

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Customer service at this location was good but there was a company wide IT system upgrade ongoing which slowed down the process, took about an hour to simply process my information instead of the usual 10 minutes. Consider not making system upgrades on the last Saturday of each month.

Jorge R. le

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I was in line for over sn hour. Maybe you need more people working the counter at the end of the month. The employees were very helpful once it was my turn.

Juan R. le

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Le client n'a pas laissé de commentaire.

A-Latrea N. le

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Le client n'a pas laissé de commentaire.

Amber C. le

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Le client n'a pas laissé de commentaire.

TORRENCE M. le

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Le client n'a pas laissé de commentaire.

Levi A. le

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Not for sure, so far all is Good

Rosalind M. le

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Fast, professional and friendly service. Keep it up!

Cruz G. le

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Le client n'a pas laissé de commentaire.

Theresa H. le

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I only problem I had is: the truck air conditioner was not cooling properly. I had the air on maximum and it still was not completely cool. Thank you.

Gregory S. le

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Over all great team and customer service.

Hilda M. le

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This was my first time renting a uhaul so I needed guidance to understand pricing, best size truck and other questions answered. Unfortunately the two young ladies working at this location did not feel like working. From the beginning no greeting, no professionalism and not friendly at all. I felt like I was bothering them. I still needed a truck so basically forced them to help me instead of doing it online like they told me I "needed" to do. The truck itself and the uhaul process is amazing, the only thing I would eliminate if I could would be the customer service. I will add that during my return of the truck there was a guy that assisted and he was wonderful!

Vincent A. le

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When I was checking out it took way longer then normal. service rep kept help the next customer instead of closing me out

Dana D. le

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Le client n'a pas laissé de commentaire.

Vanessa G. le

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Le client n'a pas laissé de commentaire.

Gary J. le

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Darrel and John run a great u Haul Location I love getting my trucccks from them

Anthony B. le

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Le client n'a pas laissé de commentaire.

Kristina S. le

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none

Neera B. le

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I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Allen W. le

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The service over the phone was better than the personal service upon arrival.

darrell b. le

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n/a

Blaise B. le

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The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

diana r. le

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The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

Kimberly B. le

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Amazing and convenient!!

CLARENCE D. le

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I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

Delia s. le

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The staff is very rude it have never ever taken me 2 days to move

Angela A. le

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My experience was horrible!!

Angela A. le

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The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

carman n. le

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The people don’t know how much to do the company rules anyone know nothing

kishandra j. le

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Customer service is awful

Audrey W. le

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They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

henry t. le

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I wish u stay opened longer during the week, other than Fri/Sat.

Mayra F. le

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Good service