Le client n'a pas laissé de commentaire.David R.
Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd
Pour nous contacter
Dallas, TX 75233
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great Job guys God Bless yallBARUANI E.
faster customer serviceAllen B.
Customer Service was lacking. Did not offer any incentive to the 35 minute long wait time.Danielle T.
Very unsatisfied with the service especially when returning the truck. While refilling the gas the truck would not take any gas, which at first the gas station attendant assist me and informed me the truck was already full. I attempted to put $25 in the tank which only took $13. The gas needle would not move up to the half way mark. When I returned the truck and explained it to the attendant at U-Haul they indicated that the would adjust my bill. Well instead I got charged $39,5 in addition to the gas I had already paid. Also the customer service person sent me an email to pick up the truck from a different location which also costed me gas and time. Very disappointed with the service I received and will no long use U-Haul again.STACY S.
My unit 1056 was rained in and destroyed several pair of my shoes and boots. I let them know expecting to hear back from someone but no one has.jackie d. | Expérience générale
Le client n'a pas laissé de commentaire.Lashonda C.
Le client n'a pas laissé de commentaire.Brenda G.
Be more helpful & have a better communication with the customerTyrone B.
Le client n'a pas laissé de commentaire.John T. | Expérience générale
The staff is extremely rude and unhealthy during the whole processJessica H.
The original location I was supposed to pick up the truck from was closed and even though I selected mobile pickup, when I went to location to check in there was some sort of message about I needed to get the key hand delivery but the location was closed. After I called customer service I ended up having to drive about 12-15 miles one way to another uhaul location that was open. So I ended up paying for additional miles that I would not have if I could have picked up from where I first booked the mobile pickup and I missed my time frame to use the freight elevator for loading. It took about 2 hours for me to get a new uhaul and drive all the way home. Totally inconvenienced. Makes me skeptical to rent from uhaul again because I'm not for sure if rentals I reserve will be available to pickup when I arrive.Stephanie C.
Excellent customer servicePatrick A.
Amazing ppl! Love this locationBRIANA G.
Le client n'a pas laissé de commentaire.Tracy G.
Le client n'a pas laissé de commentaire.AMMIEL J.
I cannot rate this location. Truck was picked up by a tow truck sent by U-haul roadside assistanceJeoffrey B.
Le client n'a pas laissé de commentaire.Lawrence P.
Le client n'a pas laissé de commentaire.Melinda G.
Le client n'a pas laissé de commentaire.Deborah C.
Le client n'a pas laissé de commentaire.elijah G.
Le client n'a pas laissé de commentaire.Shaquawta B.
I reserved a truck from one location because I didn't want to go over my miles. They didn't care!!! I was told when reserving the truck I had 253 free miles. That was a lie!!! It's only 100â€¦ the chick who set it up told me and that really stressed me out because I was being forced to leave where I was aches didn't have much funds at the last minute.kimberly G.
Engine light was on, but the truck ran just fine. I was also charged an extra day even though I dropped the keys off the night before. I missed the self check in but that seems like an easy correction to make.Timothy S.
Le client n'a pas laissé de commentaire.Khirstin A.
Very professional and made sure I was completely satisfied with this rental.JOHN P.
Employees need to be on time to open up. Employee smell like Marijuana No one was there to check in truckjuan Z.
Me quisieron cobrar un dia extra porque segun no avia entregado el camion el dia que tenia ser. Cuando su empleado no hizo lo que tenia que hacer de poner el reporte de entregadoOscar C.
I was very pleased with the serviceAlene B.
I didn't get the truck look over message for a while. This has been my experience with the texting platform before. Seems everything still worked out well without it. Thanks for the wonderful on site service!Jordan R.
Overall an excellent experience! Wham, bam, thank you, ma'am! Will definitely recommend and use again.Gary A.
Le client n'a pas laissé de commentaire.PAULA C.
Le client n'a pas laissé de commentaire.dustin H.
On like monday or tuesday, I reserved a 26 inch truck ahead of time, so they could have it by the time I got there. When I got there today, I was told they didn't have reservation. Then, I showed the person my email and said they had my name just no reservation. Next, i told the person about the 26 inch truck and he told me all those were reserved already. How much time in advance are people allowed to reserve? Asking because i thought since i reserved it ahead of time that they were going to honor it, but I got there and was told i didn't reserved and i did. They were able to get me a 15 inch truck, but I wouldve appreciated more if I had gotten the 26 inch i reserved .Felix M.
Le client n'a pas laissé de commentaire.Stefanie Y.
Le client n'a pas laissé de commentaire.Arturo M.
Le client n'a pas laissé de commentaire.sandra m. | Premières impressions
Night drop box wasn't needed after all ...there were reps available.Demetryas P.
Very good service !!! Thank youJAMES K.
Location employee did not permit me to return tow dolly trailer with out dropping off moving van which was a waste of gas. When I returned later to drop both off, a different employee instructed me to back up dolly into a tight corner. I strictly refused as it says "do not back up" in bold on the tow dolly.Hugo F.
Le client n'a pas laissé de commentaire.daniel C.
Not say it's one rate and you get there and it's a lot more to the rate(s)Ayesha M.
Overcharged, double/duplicate charges and incorrect amounts.Qualin D.
Truck was dirty inside and out (the windshield was covered in bug splatter), gas tank left on empty, the passenger mirror spun prompting an immediate call to roadside assistance to fix, and zero explanation on how to use the truck (safety features, when to use tow setting, etc). Since this was my first experience using a moving truck going from Texas to Michigan, it was a very stressful trip. Extremely disappointed with Uhaul.gILBER R.
Good job.Chad S.
Le client n'a pas laissé de commentaire.Alex F.
Le client n'a pas laissé de commentaire.Brandon B.
Street access into facility is limited to one side. Difficult to enter as no U-Turn allowed at closest to intersection.Jason K.
Takes forever to get the truck even if you reserved online because the cashier has to respond to text messages all throughout checking you out and you better keep all questions to yourself unless you want some attitude backWilliam S.
Explain the loaded of a car onto the auto transport better. We didn't find out that the wheel hub moved until we were removing the car even though a rep was helping us.Cassandra S.
Le client n'a pas laissé de commentaire.Zelda C.
When customers make reservations please make sure all equipments are working.. I had a move going to Houston truck & mobile transport reserved.. my day of pick up the mobile transport was not working & the other two were broken as well which caused delay. Had issues with credit card being charged twice . Which caused another issue now I had money reversed back to my card card recharged which tired up money had to go to another location to pickup mobile transport which I had to pay an additional fee for that rental it was a totally stressful devastating moving process this weekend and the manager that help me that morning was very unprofessional discussing personal business in front of customers and apparently not very knowledgeable about job when certain issues occur..Terrah G.
Better in store customer service.Elijah S.
I wasn't aware of the mileage rate and I'm so disappointedTaheera M.
Le client n'a pas laissé de commentaire.Nadiia H.
What a complete mess, I was nervous even walking in!Darrell F.
Le client n'a pas laissé de commentaire.Kimberly J.
Le client n'a pas laissé de commentaire.Martha C.
I will never go back lazy... Didn't do anything and all the answers were short and talked down to me no place to put used boxes for future customers just a bad experienceFIELDING C.
Le client n'a pas laissé de commentaire.SONIA A.
Le client n'a pas laissé de commentaire.Kiondre M.
System was down , very dismissive.Juan B.
EVERYTHING, A TO Z.William B.
N/A Charlesea Allen is amazing! and lovely! Merci.Ade D.
Initially I had order No 21665510 booked for 9am pickup at your Grand Prairie location. I arrived to find there was no truck available - the staff were rude and simply told me to take it up with U Haul. I went to U Haul O'Connor st Irving address where this booking was made and complained. The lady there got me talking to a lady in U Haul management who was very helpful and obliging. She found and secured a truck at Westmoreland Rd and I went there to get it. The lady also said I would get a $50 credit for the trouble U Haul caused me. I paid $71,12 fee at Westmoreland and was told the $50 credit would appear in 3 to 5 days. I used the truck and delivered it back a few minutes after 10pm - I phoned Westmoreland and told them I would not get the truck back until around 10pm - they noted this I refilled the truck with fuel to get the gauge back to where it was when I picked up. I tried to follow your on-line process before placing the keys in the drop box - it appears I did not do this correctly. I have a photo on my phone showing the drop box and the time a few minutes after 10pm U Haul has charged me another $106,78 - when I phoned Westmoreland to complain they said take it up with Management - I tried phoning and was told the wait time was over an hour This is why I am saying your service is extremely poor I am demanding an immediate refund of the $107,78 charged yesterday plus confirmation I will receive the $50 credit I am majorly pissed off with all of this and will get my Attorney involved unless I receive a satisfactory and prompt reply from youCedric H.
make sure the store rep knows how to do their job correctlycarisha K.
Service was poor. Truck was dirty when I got it but yet they charge ME a 25 dollar cleaning fee when I returned the truck cleaner then it was when I picked it up. Truck was in bad condition and the mirror on the passenger side almost caused an accident cause the mirror didn't stay in placeTerry T.
Le client n'a pas laissé de commentaire.VELMA F.
all the employees were friendly and efficient. the rental was in good shape and I had no issuesTrung V.
Le client n'a pas laissé de commentaire.ANGELIQUE M.
Le client n'a pas laissé de commentaire.whitney F.
I reserved a 10â€ truck and got an 11â€ truck. The truck did not drive smoothly and may have had some mechanical issues.Lehlieh G.
Le client n'a pas laissé de commentaire.Gonzalo R.
Coming to this location was the highlight of my day! The entire staff was amazing!! Everyone we spoke to was helpful and extremely knowledgeable! This is the BEST customer service I've ever had at a u-haul EVER!!! They explained everything about our purchase, gave us helpful tips, and gave us very good and detailed instructions and best practices! I appreciate each person and representative that was there on a busy Saturday! They quickly and easily helped about 5-6 people while we were there, we arrived at the end of the line and it took less than 10 minutes for us to get to the front of the line. Everyone that was in front of us received excellent customer service and detailed information about their purchase as well! I am happy with the entire experience!! Thanks Team!Deborah D.
When u say something be honest and keep your word.....better customer service , more friendlymyrtle H.
The software systems are flawed. However, the personnel worked to be both courteous and effective under difficult circumstances. I thank the lady who completed the rental agreement and the man who completed the intake upon return.Clarence D.
I reserved equipment with my truck reservation and none of the equipment (ex.dollies) were available. What sense does it make to reserve equipment to help assist with moving and they rent it to someone else! Nothing went right with my move and no one in the store nor after numerous phone calls were able to give appropriate customer service to resolve my issue. The staff was unorganized and did not provide a solution.James S.
Le client n'a pas laissé de commentaire.Stephen R. | Premières impressions
I was charged for an extra day when I shouldn't have been.Ramiro A.
Drop off was simple and easy!!Stanville C.
Le client n'a pas laissé de commentaire.Jamelia H.
Le client n'a pas laissé de commentaire.Dora V.
The brakes were sketching at every stop. Staff very professional and friendly. That is reason I will return to this location.JEROME G.
BadWanda S. | Expérience générale
GIVE THEM PEOPLE A RAISE!!!!Ivan J.
Train each location the same. Place had trash everywhere. My uhaul was not clean. The service engine light came on. I was forced to a bigger truck even though what I had reserved online was still on the lot when I returned the bigger truck. There were several in fact. Overall just not a good experience.Carrie W.
My dolly was not in stock. That's a major issue when you're planning a move (I was moving a piano). It cost me extra money to buy that, and I was 30 minutes delayed, which I had to pay movers for. On top of that, the staff was not helpful. They didn't try to offer me any additional solutions to the problem, they were bad at communication, and generally unprofessional (all we're eating lunch at the desk, and it wasn't clear who was talking to me). Highly do not recommend this branchDamian K.
Le client n'a pas laissé de commentaire.Leslie A.
Le client n'a pas laissé de commentaire.donald P.
Le client n'a pas laissé de commentaire.Daniel M.
The ladies that work there exemplify excellent customer service.Tiffany O.
Le client n'a pas laissé de commentaire.Venisa L.
The staff was great. Thanks!Odell A.
There was dog hair all over the dash and console. Truck rode like a tank. Felt every pothole and crack in the road.John M.
Le client n'a pas laissé de commentaire.Kay P.
Le client n'a pas laissé de commentaire.darrell B.
Sign in front of the store says "Return" but we were told to park the truck elsewhere, please be clearKrystin L.
Check engine light was on, the passenger door damage and unable to close properly. Customer service in the store was rude and unhelpfulKiara F.
Le client n'a pas laissé de commentaire.Frank S.
Le client n'a pas laissé de commentaire.Pedro V.
My reservation confirmation had 8th Street in Dallas, after driving 5 hours to pick up the truck and dolly arrived to be told they didn't have my reservation. I had to go to this location and when I arrived there no dolly was available. My reservation I had reserved an appliance dolly so this part of my experience was a little frustrating.Wilma B.
Stop lying about the miles after returning also stop charging peoples cards without authorizationDarin J.
Le client n'a pas laissé de commentaire.DELORES M. | Expérience générale
Le client n'a pas laissé de commentaire.Chantrel L. | Premières impressions
I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.Gwenshon T. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUALINE C. | Expérience générale
The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.DEBRA M. | Premières impressions
Le client n'a pas laissé de commentaire.Rhineasha G. | Expérience générale
Le client n'a pas laissé de commentaire.carlon m. | Expérience générale
Le client n'a pas laissé de commentaire.Mark C. | Expérience générale
This is a great place to store, because it’s not easily accessible from the outside.RODERICK M. | Expérience générale
This staff was great. Very helpful.BRENDA W. | Expérience générale
Le client n'a pas laissé de commentaire.geneise s. | Premières impressions
Le client n'a pas laissé de commentaire.Angelina R. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY G. | Expérience générale
Le client n'a pas laissé de commentaire.Tea E. | Premières impressions
Le client n'a pas laissé de commentaire.Janet M. | Expérience générale
It was too hot I. Therejerrica h. | Expérience générale
The manager Michael Daniels was very helpful and professional. He was kind and friendly.Gloria l. | Expérience générale
Excellent serviceMICHAEL D. | Premières impressions
Le client n'a pas laissé de commentaire.A.W t. | Expérience générale
Le client n'a pas laissé de commentaire.SHARRELL M. | Expérience générale
The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...Shunevia R. | Expérience générale
Le client n'a pas laissé de commentaire.Alfred W. | Expérience générale
Excellent service à la clientèleSHIRLEY D. | Premières impressions
Le client n'a pas laissé de commentaire.Javier M. | Expérience générale
i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my timeGuadalupe J. | Expérience générale
The access hours were inconvenient until recently.Misty W. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL D. | Expérience générale
You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.Linda E. | Expérience générale
Great Family work ethic.JACQUALINE C. | Premières impressions
Staff super helpful and friendly.MAYA T. | Premières impressions
Le client n'a pas laissé de commentaire.Scott C. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory G. | Expérience générale
Le client n'a pas laissé de commentaire.Twania E. | Premières impressions
Le client n'a pas laissé de commentaire.Jackie T. | Premières impressions
Le client n'a pas laissé de commentaire.Winchester J. | Premières impressions
Le client n'a pas laissé de commentaire.Janet M. | Premières impressions
Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.santosh t. | Premières impressions
Great Cooperative team. Good Shape Dlleys and transfer equipment.Hisham E. | Expérience générale
Le client n'a pas laissé de commentaire.LEVIVIAN H. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy M. | Premières impressions
The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.LYENANDRA C. | Expérience générale
Le client n'a pas laissé de commentaire.Kiole J. | Expérience générale
Le client n'a pas laissé de commentaire.Apollo S. | Expérience générale
Le client n'a pas laissé de commentaire.Antoninette A. | Expérience générale
This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.sheryl m. | Premières impressions
Thank you for making my move out easy and simple.Victoria M. | Expérience générale
noneKristina S. | Expérience générale
I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.Neera B. | Expérience générale
The service over the phone was better than the personal service upon arrival.Allen W. | Premières impressions
s/odarrell b. | Premières impressions
The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.Blaise B. | Expérience générale
The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lodiana r. | Premières impressions
Amazing and convenient!!Kimberly B. | Premières impressions
I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.CLARENCE D. | Expérience générale
The staff is very rude it have never ever taken me 2 days to moveDelia s. | Expérience générale
My experience was horrible!!Angela A. | Expérience générale
The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!Angela A. | Réservation
The people don’t know how much to do the company rules anyone know nothingcarman n. | Expérience générale
Customer service is awfulkishandra j. | Réservation
They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.Audrey W. | Réservation
I wish u stay opened longer during the week, other than Fri/Sat.henry t. | Expérience générale
Good serviceMayra F. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!