Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

2 267 évaluations

2150 W Sample Rd   Pompano Beach, FL 33073

(954) 946-3711

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(954) 946-3711

2150 W Sample Rd
Pompano Beach, FL 33073

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This was by far the worst experience service wise we have had with any company EVER. I could talk for over an hour to discuss what happened but to sum it up: 1. Every representative we spoke to told us something different in regards to where our box would be delivered and when it would be delivered. This was at least 12 people. 2. Our box supposedly arrived in a nearby warehouse 7 days before it had to be transferred to another Uhaul storage location and it did not arrive on the “GUARANTEED” date when we had movers scheduled to help us move. 3. They didn't know where our boxes were and we had to drive back and forth to 2 different locations multiple times to find our boxes and firmly request that they walk back there to look. 4. Once boxes are found they said it would be delivered first thing the next day and we show up after coordinating with movers for next day and the boxes are not there and we are told they were never prepped to be picked up. 5, finally Uhaul team member suggests we load up a Uhaul truck to move our contents ourselves because they are completely incompetent to get 2 Uboxes down the road 6 miles and said it would take too long. We had to pay additional time for movers and move the contents into a truck to then get it out into the storage unit 2 days after they guaranteed it to be on site. 6. We requested a refund for this terrible experience and they said because it was delivered to “a location”… they would not issue a refund. All we got was a free truck to fix their screw up and 1 month free on storage which doesn't even begin to fix the headache they've caused.

grasiella E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakichea R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salome L. 
Évaluation :
5

Great location great staff that works in that unit very professional very helpful very helpful

Dan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL P. 
Évaluation :
5

The original drop off location was 596 Old Dixie Hwy Vero Beach, Fl. When I arrived to women was rude and told he she was not taking my trailer- call U-Haul. I had to wait 30 minutes and drive additional 20 minutes to drop off the trail. Does she really represent you and will you really follow up on my compliant. I would like to hear that you did!!!

TRENT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CMC B. 
Évaluation :
1

They charge you for a rental tax fee, an environmental fee, a fuel charge, a fuel SERvICE charge, and a charge for every mile & of course daily charge.

KIMBERLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL R. 
Évaluation :
5

Great communication throughout the process. Merci!

Craig B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Naeem A. 
Évaluation :
1

Horrible communication and customer service. Ubox was delivered to a different location than where we were told. arrived late, Finally told we can come any time after 12 noon the next day. Rented a truck drove an hour to location only to be told that the box is not available and have to call and give 24 hours notice when we want acce3ss to box. NEVER hear that before wasted $ on a truck for no reason. After finally emptying our Box we received a letter 10 days later demanding rent and pay payment fee even though we emptied our box and office was aware.. HORRIBLE CUSTOMER SERVICE will NOT recommend to be used again by anyone I know

robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle D. 
Évaluation :
5

Very good

Helbert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Great availability!!!

Ignacio E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pierre M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Claire M. 
Évaluation :
5

Salome was a pleasure to work with. Hardworking, efficient, friendly, and helpful. From the initial pickup at my old house, to the drop off at my new house, and the final pick up, she made the process a breeze. She singlehandedly made my experience once that i will recommend to anyone else who needs this service.

JESSIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose M. 
Évaluation :
4

Again the employee was very helpful and took care of my needs in a friendly and professional manner

Richard B. 
Évaluation :
5

Simple and easy service to use

Krishna G. 
Évaluation :
5

Glad Uhaul has online return process, it came in handy this time.

BRYAN L. 
Évaluation :
4

Nice, knowledgeable staff, with fast service. However, I ordered a furniture dolly with my reservation in advance and on arrival to pick up they were out of furniture dollies.

Karen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dietrich H. 
Évaluation :
5

Did everything on the phone to save time, but anyway had to wait for the girl at the desk taking a phone call from another customer, so, maybe the system can be fix in a way that customers in person don't have to wait.

Boris M. 
Évaluation :
5

My UHail box had a terrible leak in it and boxes arrived soaking wet. I didn't take out insurance as I was told the product would be transported and kept under cover when it arrived. I am ahving to miss work laundering everything in the box and waiting to see if anything warps. You have excellent customer service but using a faulty container has me wanting a refund.!!! Lois Roush 46-9585-5934

lois R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
4

In general very good and friendly service. Congratulations about the new sealed U boxes

karlos N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

The staff (when I dropped off the truck) was absolutely terrible. Worst costumer experience I've ever had.

Scott A. 
Évaluation :
4

I was greeted at the front door before I even walked in with a curt, "Our internet is down be patient". Then I waited for about 15 minutes to get my Ubox after never receiving the call I expected. This is not good service.

Michael H. 
Évaluation :
1

Your ordering process and customer service is terrible. The wait time on hold is beyond anything I have ever experienced. For U - Hall not to take this area seriously is a tragedy. My order Was never done correctly from the beginning

gary K. 
Évaluation :
3

I was supposed to receive a gas credit and was told that they were unable to because the gas level wasn't confirmed by their staff before the rental took place. I think this is negligence and should never have happened.

TARYN-LEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
1

I dropped off the truck at 7pm last night and I get a disturbing call this afternoon about "when I'm going to be dropping off the truck". Looking at the receipt, I got charged a late fee for no good reason. I had given the keys to a worker at the drop off location. I only had the truck for 3hrs. Terrible feeling after seeing the 20ndollar late fee charged to my account

RENAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIVY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dora S. 
Évaluation :
5

U haul has never disappoints!

Val M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sobeida L. 
Évaluation :
5

I had a very pleasant experience.

LINDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawanda H. 
Évaluation :
2

This location is over crowded! Trucks always blocking the entry way of units. Most of the time nothing can be done. Too many pods all over the facility. Used to love it now a complete inconvenience.

Jacques B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanie D.  |  Premières impressions 
Évaluation :
5

The drivers are excellent. The costumer service wait times are ridiculous! Local doesn't know what to do, sends me to corporate, I talked to Californis, Arizona, and I think New Mexico all from calling a 954 number. Each time going to the end of the cue having to wait another 20 minutes. Finally a manager was able to fix things super fast. I shouldn't have a cracking voice, begging for a manager before I get help though. This is a system error. All the great staff in the world doesn't help if your system is broken.

CHAR B. 
Évaluation :
4

Being put on hold when you call for over30 minutes is excessive. Then to get transferred to someone else and be put back on hold for another 20 minutes is exhausting. I am so happy the move is complete.

Julie R. 
Évaluation :
4

Very efficiently run location. I have used them three times and will continue to do so.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela L.  |  Expérience générale 
Évaluation :
1

Contents were damaged by water in transit. Dropoff was a day late. Pickup of empty boxes took more than a week after scheduled. Recommended number of containers was too low, necessitating a separate and much more expensive purchase (good for uhaul, not for us). Customer service was very good (despite long hold times). Everyone we interacted with was considerate and helpful, they are just overwhelmed and under-resourced. Currently processing an insurance claim for the damaged property. Would not recommend this service to a friend at this time until containers are upgraded and infrastructure exists to support timely pickup and drop off.

Claes B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne M. 
Évaluation :
5

Julianna excellent worker

Carmen G. 
Évaluation :
5

the best

Ariel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S.  |  Premières impressions 
Évaluation :
3

The wooden floors permeated a weird musty smell, which translated to everything being saturated with that stank. I have to wash everything!! A huge undertaking. The driver was awesome. She should be recognized for her promptness, kind and professional!

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

great service

Kim A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlan L. 
Évaluation :
3

Poor customer service. Unpleasant front desk agent

Luis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose E R. 
Évaluation :
4

Carlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.

ryan e.  |  Premières impressions 
Évaluation :
2

You didn't live up to the contract. You guaranteed delivery by August 30, 2021 and you delivered on 9/2/21. My 30,00 $ lock was badly damaged from someone trying to break in. Boxes and fishing rods were damaged. Just an all around mess. Also takes about 35 minutes on average hold time to speak to a live person.

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio R. 
Évaluation :
4

Improve the parking lot for customers

JOSE R. 
Évaluation :
5

Give out phone numbers. Could never get through on the phone to anyone. Resulted in 2-week delay in delivery. NOT happy.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Z. 
Évaluation :
5

Was a great experience and I will recommend U-Haul to friends and family. Thanks !!!!

Peter S. 
Évaluation :
5

Very happy with using Ubox, so much easier to move cross country with two dogs in my own vehicle instead of a large rental truck pulling a tow dolly with my car. Ubox was the least expensive way to move. The driver who delivered and picked up the Ubox was very friendly and helpful - girl her a raise!

Robert W. 
Évaluation :
5

Debbie the costumer service person was great No improvement the service was 10

Sharon H. 
Évaluation :
5

Everything was excellent...do not change anything.

Brandon C. 
Évaluation :
5

All good no problems except they are hard to get a hold of on the phone!

Greg S. 
Évaluation :
2

You gave me a truck with a flat tire and it was not apparent until I loaded it up. Then I called roadside assistance and waited for so long that I just decided to add air to the tire every 30 minutes and make the trip. Your customer service is horrible. There is no way to talk to a person at a local location. I will never rent U Haul again.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yves G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TADEUSZ K. 
Évaluation :
5

Can't complain everything was excellent

Marie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHEANELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO L. 
Évaluation :
1

Terrible experience! I spent thousands with uhaul over last 60 days and i will not use the service in the future! The uboxes came 90 minutes after the 2 hour window. I had to pay movers to sit and wait. Uhaul charged me for insurance, as i requested, then had no insurance include with the invoice. I will be asking for a refund. The 50 $compensation is laughable.

Tanya Y. 
Évaluation :
5

Unbelievable service

Frank p.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelsey T. 
Évaluation :
5

Employee was very helpful in helping make sure auto transport was properly installed and my car was secure on it.

Donn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geraldo M. 
Évaluation :
1

When I went to pick my boxes up they had them on the wrong trailers knowingly that my truck couldn't pull the double trailer. They knew what truck I was using and knew my truck couldn't pull this. Slowed down my move cost me money because the movers spent more time at my house. When the boxes where finally shipped one of the boxes leaked and had water damage. The forklift operators also punctured a hole in the box with the forklift damaging my belongings. It was an absolute terrible experience. I will avoid uhaul at all costs in the future

Cody W. 
Évaluation :
1

Fired employees responsible for my property damage and negligence and hire a qualified supervisors. I will follow this review with a letter to corporate.

Sergio B. 
Évaluation :
5

More parking for the public… I had to circle the complex twice to try and find a parking space. I parked in a trailer spot

Fred S. 
Évaluation :
4

Staff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏

Jose C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
4

It would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me

Monica S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith R.  |  Expérience générale 
Évaluation :
4

Have some signs telling you where to park where the office is.

Josef D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime V. 
Évaluation :
2

We did an after hours drop off and there was poor signage about where to leave the trailer. It was so crowded with trailers, etc there was really few options of where to park it.

Katie G. 
Évaluation :
5

Everything was excellent! From the delivery and pick up in West Palm Beach to delivery and early pick up in Rhode Island

Norman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradford H.  |  Premières impressions 
Évaluation :
4

The only issue I had was with the app. I tried to do the pickup myself, but was having problems uploading pictures, so it made the process longer and I had to go in to see someone for help anyways.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELDONS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rommel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
1

The workers when I handed over the vam position are very stupid, no matter how much the client is wrong, they have to treat them well, the other manager studied would never put a person like that in my company

ELEIELSON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrei I. 
Évaluation :
5

Excellent service à la clientèle

Luis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
4

Water leak inside the pods getting some of our item got wet

Claudia L. 
Évaluation :
5

Fantastic staff and facilities. Would definitely recommend and use again!

Brian L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L.  |  Premières impressions 
Évaluation :
4

The only thing I do not agree with is not having a staff member break locks if key is lost. Sending them to a locksmith is very costly when you can also have a in-house person to do that and gain extra costs by surcharge

Roberto P.  |  Expérience générale 
Évaluation :
5

I really appreciated uhaul for having 3rd party movers on the website that I could use to help me moved. I used Moon Movers twice and they are excellent!

jasmine p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anita G.  |  Expérience générale 
Évaluation :
5

The staff were very welcoming friendly and helpful. Highly professional staff.

geovanny s.  |  Premières impressions 
Évaluation :
5

Full service has it all

Rory V.  |  Premières impressions 
Évaluation :
2

The management team there is horrible and the one white lady manager is rude and unprofessional

Mohamed S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley w.  |  Expérience générale 
Évaluation :
4

A mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉

alejandro p.  |  Premières impressions 
Évaluation :
1

Store manager was very nasty

detries c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix P.  |  Premières impressions 
Évaluation :
5

The staff there was amazing. They answered any questions I had, it was a smooth process.

Quarina G.  |  Expérience générale 
Évaluation :
5

I wish you would open more facilities 😁

FRANCISCO A.  |  Expérience générale 
Évaluation :
5

Always so clean and the people that watch the building in the evening I believe the name was Pam she was excellent. Merci

HELEN I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Premières impressions 
Évaluation :
2

Staff people very unhelpful and rude There is a good location and good facility but poor service

luis b.  |  Expérience générale 
Évaluation :
4

It was just getting too expensive. Found a place a little less expensive. But you guys were great!!

Kathy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine p.  |  Premières impressions 
Évaluation :
3

Facilities had homeless people hanging around, one approached me accusing me of following him. Reported it to the staff and they acted like it was no big deal. The air conditioned spaces only had AC on in half the areas. Staff was not very friendly, I asked that because I vacated the unit on the 7th of the month would I be credited for the remainder of the month. As I'm sure that 10x10 container won't sit empty very long. She kinda snapped and said "we don't prorated " as she walked past me. poor costumer service skills.

Dale L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacques B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A.  |  Expérience générale 
Évaluation :
5

JUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.

virgina j.  |  Premières impressions 
Évaluation :
1

How do you make a reservation for a storage unit and when you get there they gave it to somebody else and say Is first come first serve what’s the point of making a reservation I drove all the way from New York to Florida On military orders And I had to rent 2 storage unit because they gave mine away and they say it’s a rule that comes from the district managers just let people know ahead of time there is first come first serve instead of Having people make a reservation and waste of time thank you for making this a hard and stressful PCS move

Carmen L.  |  Premières impressions 
Évaluation :
5

Muy buen servicio y muy amables gracias por la amabilidad

Katherin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley w.  |  Premières impressions 
Évaluation :
4

I had no problems with the facility throughout my stay. When I first moved in actually they helped me tremendously by offering another storage unit without hesitation close by to my original unit when I realized all my stuff would not fit in one. If I had any complaint it is not with the staff at the facility but the company policy itself. I only used the storage units for 8 days during my last month and was charged for the entire month on both units without proration.

Lew T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAREY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO A.  |  Premières impressions 
Évaluation :
1

BEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers. Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent 2 000 $+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares. Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even 500 $more than UHaul because you have no respect for clients and customers of yours! And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for 100 $/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Merci

hadeel a.  |  Premières impressions 
Évaluation :
5

Excelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..

guillermo u.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anita G.  |  Premières impressions 
Évaluation :
5

They young lady that helped me was very helpful. She assisted me with the upgrade I needed.

AYANNA H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda F.  |  Online Move In 
Évaluation :
5

Van rental and storage rental fast and easy. One of your better locations!

Scott P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon K.  |  Expérience générale 
Évaluation :
1

I was disappointed upon canceling my storage unit 2 days prior to the billing date with Bank statements to prove it and I was charged an additional month 45 minutes later. After contacting the office to address this issue, none of my calls were returned.

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice D.  |  Premières impressions 
Évaluation :
1

The location itself its great, but sn specific employee make the experience with the store , unreal Her name is Tracy and he unwanted desire to help customers, not once, but three times, with me and a friend of my, make us from now one , avoid to relate with that store until she continue to work there The helpers, and other employees are excelent, but, it is no way to choose who will help you, and she is not some one that i ever want to be with, as a customer

Jose A.  |  Premières impressions 
Évaluation :
5

Excellent

Stephanie M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M.  |  Premières impressions 
Évaluation :
5

Excellent service, convenience time, great assistance , affordable prices,..

guillermo u.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilya G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorna D.  |  Premières impressions 
Évaluation :
5

Victoria was a great help

Daniel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie V.  |  Premières impressions 
Évaluation :
5

What started as a temporary way to stage the transition from our 4 bedroom house to a 2 bedroom condo, ended up as a 2-year relationship with U-Haul. No regrets. Our stuff was well protected and easy to access.

carl l.  |  Expérience générale 
Évaluation :
5

Victoria was very helpful in obtaining my RV space

Cliff S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H.  |  Premières impressions 
Évaluation :
5

all was great, staff friendly and courteous, unit was clean and well maintained

lori s.  |  Premières impressions 
Évaluation :
5

the best

ANTHONY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARLOS T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian H.  |  Premières impressions 
Évaluation :
4

Mrs. Ann Marie is a very pleasant employee who is very dedicated to helping Uhaul customers. I had a very good experience.

Calena R.  |  Premières impressions 
Évaluation :
4

I was ticked off as she said that I need a round lock - I had purchased one from the other dealer - only to see the same locks being used on the property. Plus the lock was from Uhaul - I feel cheated out of 10 more bucks.

Chad C.  |  Premières impressions 
Évaluation :
4

I received wonderful service ❤️ everyone was friendly and knowledgeable with accuracy.

Lakichea R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P.  |  Expérience générale 
Évaluation :
5

Muchas gracias ,siempre todo estuvo muy bien los muchachos muy amables También la señorita de la tienda . Recomiendo a todas mis amistades. Volveré si necesito Saludos Jane

Marijane S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GCS I.  |  Expérience générale 
Évaluation :
1

I rented a unit from your location on 2/24/21 it was #4243 but it did not work out as it was inside on a second level and I needed a drive up garage door entry. Luckily there was a drive up unit that became available and I was given unit 4081 the same day. By 3/3/21 I was done moving/storing thus unit 4081 was swept it clean and I proceeded to the office to close the account. It was late in the day and over a dozen people were already waiting so I was asked to return the following day. I did that the next morning and same problem a dozen plus folks were ahead of me; I tried to explain the unit was empty and I just needed to check out but I was asked to wait or return another day. On the second return day 3/5 the situation was the same and I was rudely told that I would just have to wait my turn or leave by a large woman at the desk. I left. I returned for the last time on 3/15 and I was told my belongings had been moved out because of non-payment which I explained was impossible because I left the unit empty on 3/3/21. After waiting 30 minutes they said it was a mistake and I was checked out but they could not print anything to confirm I was out of the unit but I would get an email with a day. I never got an email so I called today 3/23/21 to share that the email never came but the agent assured me an email was sent and it was my problem not hers. Such a shame a valuable service of the free storage after my rental was ruined by agents with poor customer service skills and bad attitudes. Not to mention the loss of rent for unit 4081 for 2 plus weeks barbecue they were just too busy !!

Arlyn E.  |  Expérience générale 
Évaluation :
5

I'm sure I will use this location when my pod arrives. All the staff were very professional and pleasant to work with.

Brenda L.  |  Expérience générale 
Évaluation :
5

Victoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.

Todd A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

transition M.  |  Premières impressions 
Évaluation :
5

Great experience from pack to storage!

Christopher B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon K.  |  Premières impressions 
Évaluation :
5

All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....

Richard H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S.  |  Premières impressions 
Évaluation :
4

we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed

TROY J.  |  Premières impressions 
Évaluation :
5

Victoria really took great care of my father and I when renting a truck and storage space.

Daniel R.  |  Premières impressions 
Évaluation :
5

Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!

Scott M.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

LEWIS F.  |  Premières impressions 
Évaluation :
4

More instructions on how to use swipe card and how it works would be helpful to first time unit renters.

Andrew B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert A.  |  Premières impressions 
Évaluation :
5

Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul

Richard S.  |  Premières impressions 
Évaluation :
5

Most often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!

Ron R.  |  Premières impressions 
Évaluation :
5

I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.

Tangala C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamara B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee W.  |  Premières impressions 
Évaluation :
5

Excellent

Bernard K.  |  Premières impressions 
Évaluation :
5

Best part was the customer service. They get it unlike my experience in Arizona with Alex Smith.

ANGELA A.  |  Premières impressions 
Évaluation :
5

Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!

Dwight N.  |  Premières impressions 
Évaluation :
5

Very pleased with service

Micheal R.  |  Premières impressions 
Évaluation :
5

Don is the man

Joseph D.  |  Premières impressions 
Évaluation :
5

Both Adam and Joe were great to deal with.

David P.  |  Premières impressions 
Évaluation :
5

Everything excellent

Rafael G.  |  Premières impressions 
Évaluation :
4

-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more

Judith D.  |  Premières impressions 
Évaluation :
3

Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.

Mike D.  |  Premières impressions 
Évaluation :
5

Really impressive state of the art

Peter H.  |  Premières impressions 
Évaluation :
5

Very helpful staff

DENIECE J.  |  Réservation 
Évaluation :
5

Easy to Find and great customer service

Dennis S.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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