Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

Évaluation :

2

The personnel were attentive and kind. On the other hand, the facility was very congested with storage boxes and other equipment all around the driveways. It was hazardous to navigate around the facility.

Évaluation :

1

Reserved online to have rental ready to go at selected arrival time. Was not the case. Front desk staff lazy and pointed me to go find the truck myself "over in that row." Truck wasn't even there. Had to walk all the way around the other side of the storage lot where it was basically hidden and not around any other rental vehicles. The truck smelled and seat belt was gross to touch. When returning truck (before the max time) at 2 pm I drove the truck into designated area and waited as sign said for someone that is to come out and assist. NOBODY came. I had to walk inside where I found the front desk staff shooting the breeze with another employee. When I gave her back the key she stated that I'd get the bill later bc the attendant is on lunch. Really, at 2pm? Just lazy customer service here at this location and bad attitude like they don't care. Won't rent from here again!

Évaluation :

5

I think the app need some adjustment, because when I finished the return the app Tried to charge me again and I payed before the pick it up already.

Évaluation :

1

Change the way for extending a rental. I think it's very flawed that I can rent the uhaul for 23 hours and pay a set price but when I rent for 6 hours then need to extend for another couple of hours, I'm charged double. I tried reaching out to my rental location multiple different ways such as phone call, chat and email and when I finally did get a reply it was from an employee with a nasty attitude asking why I'm not there yet and someone else needs it for his trip to Tampa. I'm not sure if I'll be using uhaul agai .

Évaluation :

4

The staff was friendly and professional. However, two issues. First, there was only one person processing pickups. I was there at my pickup time, someone without a reservation was there with the single rep and took over 30 minutes while others were waiting. Either get more counter folks, or prioritize those with reservations. If I am there at my pickup time, and am forced to wait pushing my pickup time further out, then my contract should have the return time similarly pushed out by the same amount. Second, the person giving me the trailer and hooking it up - was not even going to do a tail light check. When I asked him, he huffed as if it was additional work for him. It should be standard as part of a safety check that the trailer is functioning correctly, and the tow vehicle is likewise.

Évaluation :

5

Everything was great! Easy to reserve the truck online and self service was smooth. Very easy and convenient to rent. I rent two storage units here and I would recommend this location to everyone

Évaluation :

3

Only one person attending to all customers. Have more staff available, or at least a number system to clearly indicate who's next.

Évaluation :

5

It was great and arrived a week earlier than we expected

Évaluation :

2

The first trailer had a flat tire, the second had a bad wire harness. The technician thought it was my truck having a bad ground, so he drilled a hole through my truck bed to add a ground wire unnecessarily. What a bunch of clowns.

Évaluation :

4

Thank you, good service.

Évaluation :

5

Excellent Customer Service!

Évaluation :

3

There is no safe place to put the keys when returning the equipment.

Évaluation :

5

The UBix was a great experience for the amount of stuff we needed moved. Saved us a 3 day drive.

Évaluation :

1

The the employees at the front desk are lazy and incompetent and simply don't care I would not have them as the face of my business

Évaluation :

4

The problem I had was some little roaches...in the pick up I rented..

Évaluation :

1

I personally returned the u-haul truck back at the location that it was picked up from 2 to 3 hours on the same day 5/3/2022 and someone at U-Haul is still billing me for the truck. I don't know what is going on but I need this problem resolved thank you.

Évaluation :

1

Try to get better help

Évaluation :

4

You must have a truck ready when you promise it. Or, guarantee with a credit card.

Évaluation :

1

I am inquiring about the U-Haul Guarantee. I reserved a U Haul two weeks ago and it was not ready. You guys were all out trucks and I had to make double trips with the van instead of one with the truck. I booked moving professionals and had to pay more for that. I am extremely disappointed and would like the refund ($50 U Haul Guarantee for the reservation you guys didn't honor).

Évaluation :

5

Quick and easy drop off location.

Évaluation :

3

The only negative thing was returning the truck took way to long , almost an hour, due to lack of help in the office.

Évaluation :

2

Service extremely slow, the hitch guy not friendly at all, location severely understaffed with one person working his behind off and a line all day.. this place could be truly awesome what you gotta staff it!

Évaluation :

1

What a horrible experience this was. The location I set my appointment at 8am was supposed to be open, nobody showed up. I had to go to the East Sample Location to get a truck and the powerLine and Sample for the trailer. I had to buy the ball for the trailer because they couldn't find one. This set me back 3 hours and I ended up with a fine because I was supposed to pick up my vehicle before noon. This was a horrible experience. The only one I can say made any of it worth it was your employee Tanisha in the Sample & Dixie location.

Évaluation :

5

Excellent service, quick and easy, good prices

Évaluation :

4

The U-Haul customer service team was very professional with helping extent my time with the equipment, clean and works well

Évaluation :

3

Not easy to pickup equipment with and large rv class A of over 42 feet

Évaluation :

5

Both drivers are bad ass women!! Loved them!!

Évaluation :

4

phones often roll over the national UHaul 800 number so you can't speak with a local agent to resolve problems.

Évaluation :

5

Everything was great

Évaluation :

1

It was the worst service ever. They didn't let me go in to the unit at night so I did have to come back at the morning to put my stuff inside and I had to be at the airport so i ask they help me because I was in a rush and they won't help me and charge me double of the price.

Évaluation :

5

Great Customer Service. Especially Victoria! She goes out of her way, to make thing Right!

Évaluation :

5

Fuel was an awkward situation but it all worked out well, thank God!

Évaluation :

2

I reserved an Auto transport but the manager told me that the car I was towing would not fit on the trailer which is b******* I wound up with a tow dolly which I did not want and I was pulling it with a 2011 GMC Sierra four-wheel drive.

Évaluation :

5

Customer service person went above and beyond, just wan t to say a BIG Thank you!!!!

Évaluation :

4

This facility was clean, the people were nice and informed and the property was sell sign posted. Very different from where I picked it up.

Évaluation :

5

Juliette is wonderful. She will do anything to secure us what we need.

Évaluation :

1

Fire everyone

Évaluation :

5

Great place to keep a camper. They have covered spaces and electricity that is included in the storage fee.

Évaluation :

5

Adam was greatly helpful.

Évaluation :

5

Excelent service!

Évaluation :

3

When I went to pick up the first trailer ,there was a nail in the tire which luckily I saw so had to go to another location . When I went to the second location you ( U haul) made me wait a long time since it was busy as well as having to pau again since the systems are not interlinked.

Évaluation :

1

The truck needed maintenance. The check engine light came on and stayed on. The power steering was really bad and the windshield wiper blades needed replacing. Horrible

Évaluation :

5

Provide options

Évaluation :

1

Charged wrong amount 150 for 4 hours ??

Évaluation :

3

I had two storage units reserved. I was expecting to unload the contents of my truck directly into my storage units upon arrival. When I arrived, UHaul had given away both units to someone else and they had none available. This was extremely inconvenient and frustrating. I am very displeased that Uhaul would not honor my reservation. I have since found a non-Uhaul storage unit. I am not sure I will use Uhaul again in the future.

Évaluation :

5

Everything is perfection

Évaluation :

5

All was good!

Évaluation :

4

The only thing I wish were handled differently is to explain the move out process. I thought I might have received a refund because I moved out in the middle of the month. I was told that does not occur.

Évaluation :

3

They are rude on the phone and in person they try to rip you off on gas

Évaluation :

5

I think that you didn't do any improvement at this location, this U-haul were one of the best that I visited, excellent customer service, pretty clean installation, pretty clean trucks, highly recommended to anyone

Évaluation :

5

Always above and beyond.

Évaluation :

5

Great to see customer service reps doing great and being helpful and polite

Évaluation :

3

Your staff at the desk needs to learn some customer service. Chuck was disgusting, covered in cigarette ash and smelled like an ashtray

Évaluation :

5

Victoria was AMAZING & extremely helpful!!!

Évaluation :

5

Nothing! Victoria in Customer Service is the BEST!

Évaluation :

1

The African American woman who works there named Cheri is very unprofessional and needs a attitude adjustment cursing at a customer which was myself and having to stoop to that level was uncalled for. I have used this location for the last five years and have never had a bad experience like this.

Évaluation :

5

What a fabulous service! When a truck wasn't available and my deadline was fast approaching (who knew getting a hold of a truck in FL was very challenging?) the UBox that was suggested by a customer service rep solved the dilemna beautifully! Thank you. Always offer the UBox option and be ready to explain clearly how it works. I was so thankful that the rep took the time to explain it to me.

Évaluation :

5

Very friendly and helpful although phone hold times were excessive

Évaluation :

1

The most time consuming and worse returning process I have ever seen, on the app you've got to take pictures you got to do all this fucking bullshit and you can't even find the key drop because the area is dark and not lit up. This is the last time I use U-Haul it has gone to shit with lazy people working there don't want to do their job

Évaluation :

5

Keep doing what you're doing. The service was excellent, I will recommend U-Haul to all that I know.

Évaluation :

1

Truck was with zero gas and the truck broke down on the Road which caused 2 hours delay and the store mgr couldn't do anything about it!!!

Évaluation :

4

Employees should honor customers reservations and contract

Évaluation :

4

Drop off app didn't work when returning.. but overall was get facility 👍

Évaluation :

4

Less wait time

Évaluation :

5

Good customer service

Évaluation :

5

Great proactive customer service.

Évaluation :

3

Everything from Uhaul was a great experience the only problem I have is the headlights went out during our drive from Jacksonville to Ft lauderdale and we had to pull over and get a hotel because we could not drive. Thankfully my boyfriend is mechanically inclined and figured out it was a fuse and we bought it and fixed it but I don't think that should have been on us and somehow at least been reimbursed

Évaluation :

5

The storage facility staff was professional and provided excellent customer service!

Évaluation :

5

I had an extraordinary experience with this company. All employees were very professional , helpful and knowledgeable. I'll definitely use this service again.

Évaluation :

3

You are a corporate entity that charges convenience fees for absolutely everything. I even saw a cart fee if you don't return it to the designated area for like $15.00. You squeeze pockets at every corner. Luckily, I am in a place in my life where I can afford all this. Many others, not so much. I don't believe your profit margins accurately represent what you are offering. When is capitalism going to come full circle? When are you going to stop working for corporate America? You are better than that, U-Haul employee. You are better than that. Seancarlbowman@gmail.com

Évaluation :

5

Excellent customer service

Évaluation :

5

Great Experience everything went well.

Évaluation :

3

some of the staff was rude..

Évaluation :

5

Na

Évaluation :

2

Extremely dissatisfied that U-Haul decided to not install 30 amp power to the covered RV spaces as advertised and that it took 2 years to get the unreliable 20 amp service installed. Gate is often open during the day allowing anyone entry.

Évaluation :

2

The hours on Christmas Eve were shorter but not listed on the phone and we're not discussed via my booking by phone. Then 2 days later when I tried to access my one- month free storage they could not find my reservation, then was told they overbook and it's first-come:first/serve. I had to come back again the following day(!) to get the trailer unhitched as no one could do it the prior day. I was able to get the storage so I'm grateful it turned out well….

Évaluation :

4

Air conditioning was not kept cool enough to protect all items from damage

Évaluation :

5

Great experience!

Évaluation :

5

As long as you have a Reservation you have NO PROBLEM.

Évaluation :

1

The experience was a mess from start to finish. We had a reservation and had to delay our move because U-Haul did not have a truck even though we booked and received an email in advance. Just a disaster.

Évaluation :

5

Only issue is the parking for loading dock.

Évaluation :

5

Staff was always helpful and very pleasant. Great team at this location!!

Évaluation :

2

Honestly I always use U-Haul for my business but with this experience I don’t think I will move forward with a corporate account with them again.

Évaluation :

5

Manager Adam was fantastic! He went above and beyond! We traveled from Canada and he was so patient and accommodating! Associate Sheri was such a delight to work with as well she was very professional! Thank you guys soooooo much! Beyond appreciative of your services!!! 5 stars!!!

Évaluation :

5

Staff was very helpful. Especially Julianna was very patient.

Évaluation :

3

I was rather disappointed on move-out day when I made a reservation to pick up and return a 5x8 covered trailer at this location, and when I arrived, I was told that they had no such trailers here and I had to drive 6 miles away to get one. Really guys?

Évaluation :

4

Each time I went to 1 of 2 units there was something in the way of the unit. The front unit there was truck parked against the unit, in the back unit there was large creates that needed to be moved.

Évaluation :

2

This location is over crowded! Trucks always blocking the entry way of units. Most of the time nothing can be done. Too many pods all over the facility. Used to love it now a complete inconvenience.

Évaluation :

4

Carlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.

Évaluation :

5

Unbelievable service

Évaluation :

4

Staff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏

Évaluation :

4

It would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me

Évaluation :

5

Fantastic staff and facilities. Would definitely recommend and use again!

Évaluation :

4

The only thing I do not agree with is not having a staff member break locks if key is lost. Sending them to a locksmith is very costly when you can also have a in-house person to do that and gain extra costs by surcharge

Évaluation :

5

I really appreciated uhaul for having 3rd party movers on the website that I could use to help me moved. I used Moon Movers twice and they are excellent!

Évaluation :

5

The staff were very welcoming friendly and helpful. Highly professional staff.

Évaluation :

5

Full service has it all

Évaluation :

2

The management team there is horrible and the one white lady manager is rude and unprofessional

Évaluation :

4

A mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉

Évaluation :

1

Store manager was very nasty

Évaluation :

5

The staff there was amazing. They answered any questions I had, it was a smooth process.

Évaluation :

5

I wish you would open more facilities 😁

Évaluation :

5

Always so clean and the people that watch the building in the evening I believe the name was Pam she was excellent. Merci

Évaluation :

2

Staff people very unhelpful and rude There is a good location and good facility but poor service

Évaluation :

4

It was just getting too expensive. Found a place a little less expensive. But you guys were great!!

Évaluation :

3

Facilities had homeless people hanging around, one approached me accusing me of following him. Reported it to the staff and they acted like it was no big deal. The air conditioned spaces only had AC on in half the areas. Staff was not very friendly, I asked that because I vacated the unit on the 7th of the month would I be credited for the remainder of the month. As I'm sure that 10x10 container won't sit empty very long. She kinda snapped and said "we don't prorated " as she walked past me. poor costumer service skills.

Évaluation :

5

JUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.

Évaluation :

1

How do you make a reservation for a storage unit and when you get there they gave it to somebody else and say Is first come first serve what’s the point of making a reservation I drove all the way from New York to Florida On military orders And I had to rent 2 storage unit because they gave mine away and they say it’s a rule that comes from the district managers just let people know ahead of time there is first come first serve instead of Having people make a reservation and waste of time thank you for making this a hard and stressful PCS move

Évaluation :

5

Muy buen servicio y muy amables gracias por la amabilidad

Évaluation :

4

I had no problems with the facility throughout my stay. When I first moved in actually they helped me tremendously by offering another storage unit without hesitation close by to my original unit when I realized all my stuff would not fit in one. If I had any complaint it is not with the staff at the facility but the company policy itself. I only used the storage units for 8 days during my last month and was charged for the entire month on both units without proration.

Évaluation :

1

BEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers. Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent $2,000+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares. Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even $500 more than UHaul because you have no respect for clients and customers of yours! And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for $100/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Merci

Évaluation :

5

Excelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..

Évaluation :

5

They young lady that helped me was very helpful. She assisted me with the upgrade I needed.

Évaluation :

5

Van rental and storage rental fast and easy. One of your better locations!

Évaluation :

1

I was disappointed upon canceling my storage unit 2 days prior to the billing date with Bank statements to prove it and I was charged an additional month 45 minutes later. After contacting the office to address this issue, none of my calls were returned.

Évaluation :

1

The location itself its great, but sn specific employee make the experience with the store , unreal Her name is Tracy and he unwanted desire to help customers, not once, but three times, with me and a friend of my, make us from now one , avoid to relate with that store until she continue to work there The helpers, and other employees are excelent, but, it is no way to choose who will help you, and she is not some one that i ever want to be with, as a customer

Évaluation :

5

Excellent

Évaluation :

5

Excellent service, convenience time, great assistance , affordable prices,..

Évaluation :

5

Victoria was a great help

Évaluation :

5

What started as a temporary way to stage the transition from our 4 bedroom house to a 2 bedroom condo, ended up as a 2-year relationship with U-Haul. No regrets. Our stuff was well protected and easy to access.

Évaluation :

5

Victoria was very helpful in obtaining my RV space

Évaluation :

5

all was great, staff friendly and courteous, unit was clean and well maintained

Évaluation :

5

the best

Évaluation :

4

Mrs. Ann Marie is a very pleasant employee who is very dedicated to helping Uhaul customers. I had a very good experience.

Évaluation :

4

I was ticked off as she said that I need a round lock - I had purchased one from the other dealer - only to see the same locks being used on the property. Plus the lock was from Uhaul - I feel cheated out of 10 more bucks.

Évaluation :

4

I received wonderful service ❤️ everyone was friendly and knowledgeable with accuracy.

Évaluation :

5

Muchas gracias ,siempre todo estuvo muy bien los muchachos muy amables También la señorita de la tienda . Recomiendo a todas mis amistades. Volveré si necesito Saludos Jane

Évaluation :

1

I rented a unit from your location on 2/24/21 it was #4243 but it did not work out as it was inside on a second level and I needed a drive up garage door entry. Luckily there was a drive up unit that became available and I was given unit 4081 the same day. By 3/3/21 I was done moving/storing thus unit 4081 was swept it clean and I proceeded to the office to close the account. It was late in the day and over a dozen people were already waiting so I was asked to return the following day. I did that the next morning and same problem a dozen plus folks were ahead of me; I tried to explain the unit was empty and I just needed to check out but I was asked to wait or return another day. On the second return day 3/5 the situation was the same and I was rudely told that I would just have to wait my turn or leave by a large woman at the desk. I left. I returned for the last time on 3/15 and I was told my belongings had been moved out because of non-payment which I explained was impossible because I left the unit empty on 3/3/21. After waiting 30 minutes they said it was a mistake and I was checked out but they could not print anything to confirm I was out of the unit but I would get an email with a day. I never got an email so I called today 3/23/21 to share that the email never came but the agent assured me an email was sent and it was my problem not hers. Such a shame a valuable service of the free storage after my rental was ruined by agents with poor customer service skills and bad attitudes. Not to mention the loss of rent for unit 4081 for 2 plus weeks barbecue they were just too busy !!

Évaluation :

5

I'm sure I will use this location when my pod arrives. All the staff were very professional and pleasant to work with.

Évaluation :

5

Victoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.

Évaluation :

5

The General manager is a compassionate and professional man. Would recommend this location to anyone.

Évaluation :

5

I already have recommended you to others that are currently renting from you. I would rent from you again.

Évaluation :

4

Thank you for the promotion one free month storage with a truck rental. We were able to complete our move and only needed the storage for just over a week. Josh was efficient in closing out my account when I turned in the storage. One negative of this location, the lady at the front desk is completely unhelpful. She gives no solution to problems and "works" without communicating clearly and efficiently. She has no customer service.

Évaluation :

1

You guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!

Évaluation :

5

Great experience from pack to storage!

Évaluation :

2

The black lady manager was very rude over the phone far too often

Évaluation :

3

Girl at front desk rude to me twice reported it to management no follow-up...

Évaluation :

5

All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....

Évaluation :

5

I've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.

Évaluation :

4

we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed

Évaluation :

1

Nunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicio

Évaluation :

2

No communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.

Évaluation :

3

Office lady have no customer service.

Évaluation :

4

Good facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.

Évaluation :

5

Victoria really took great care of my father and I when renting a truck and storage space.

Évaluation :

1

Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.

Évaluation :

3

I would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.

Évaluation :

5

Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!

Évaluation :

4

The lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.

Évaluation :

5

I had a great experience

Évaluation :

2

I never was able to get in the place with my access card I never got a response from anyone when you called the 800 number or whatever number it is that's listed on the door no one never answered and then when they do answer it said 24-hour access the people in the office I'm very short and whenever it came time that I was late what's payment no one would contact me but they would contact my emergency contact it was not a good experience

Évaluation :

5

Very friendly staff.

Évaluation :

5

I am sad to move from this location but life goes on! Thank you for 2 years of great service at this location.

Évaluation :

4

More instructions on how to use swipe card and how it works would be helpful to first time unit renters.

Évaluation :

2

I stored a 5th wheel camper. There was a camper and food truck next to me that had its sliders out and look like someone living in it. It had a food truck parked in front of it in the driveway. I paid almost $300 a month and thought this was unexceptionable.

Évaluation :

5

I received excellent service from this establishment; however, the prices weren't not low enough for my budget, as a result of the Pandemic and the damages to my monthly income I can no longer stay with Uhaul.

Évaluation :

5

I want to thank the full staff for there customer service and Helping hands. You all rock !!!!!

Évaluation :

5

Whenever I was there, I felt very safe. The bathrooms were spotless. I lost my job and storage due to covad but it's all good. Thanks everyone!

Évaluation :

5

Really impressed with the cleanliness and friendly staff. I appreciate the help as it was my first time moving/renting a truck, and getting a storage unit. Everyone was lovely! I'm willing to pay more money if it means being able to be their customer!

Évaluation :

5

Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul

Évaluation :

5

Most often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!

Évaluation :

5

I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.

Évaluation :

5

Had no issues, liked i could have my mnthly amount automatically deducted from my credit card. Would use again if ever needed.

Évaluation :

5

Great Staff! Good Attitudes & Very Knowledgeable!

Évaluation :

5

The facility was very clean. The storage was well lit and very clean. The employees are very helpful and courteous

Évaluation :

5

the best

Évaluation :

5

Keep up the great work!

Évaluation :

4

The woman who helped me was fantastic, give her a raise!

Évaluation :

5

Thank you ,regards vic

Évaluation :

3

I'm going too give my review on Google maps another time. All I have to say for now is that this particular moving experience has been ridiculous thanks to the staff in Pasco WA AND in Pompano!

Évaluation :

5

Ann Marie,Victoria & Shane made us feel very happy to have selected their UHAUL as our future storage facility, and because of their courtesy, and efficient handling of our situation, we are pleased!

Évaluation :

5

Great service

Évaluation :

5

most professionally run facility there is, unmatched in my many decades of experience.

Évaluation :

3

I checked out of my unit and just paid gor the month the day before none of the staff knew how I was to get a refund. I was told to call amd speak with the mansger next week and she could adbise me.

Évaluation :

5

Great staff

Évaluation :

5

Excellent

Évaluation :

2

Staff don't want to be there. Please hire people that need the job or at least wants to work.

Évaluation :

5

Best part was the customer service. They get it unlike my experience in Arizona with Alex Smith.

Évaluation :

5

Great place!

Évaluation :

5

Stored my items for 2 years and they were in great condition.

Évaluation :

5

Fantastic! The AC, moving carts and covered parking made it so easy and comfortable to frequently transfer large heavy items. I can't imagine a better place to store your items.

Évaluation :

5

They staff was very nice and the process very quick.

Évaluation :

5

The staff was extremely knowledgeable, friendly and professional!

Évaluation :

5

Great fast service with all my questions answered Happy I chose this facility and very clean lot!!

Évaluation :

5

I would definitely use this location again and I highly recommend them

Évaluation :

5

Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!

Évaluation :

5

Your staff was extremely helpful in assisting us with the correct covers we were needing for our furniture we were leaving at our home while the condo was under construction.

Évaluation :

5

The staff was very understanding and helpful. I felt my stuff was safe and secure there.

Évaluation :

5

Tremendous and excellent people. Great service

Évaluation :

5

Great experience all around

Évaluation :

5

Everyone at this location was always very helpful and very happy to answer all my question. I no longer need the storage but I will always return for my moving and towing needs thanks allot guys.

Évaluation :

5

Very pleased with service

Évaluation :

5

Perfect no coments

Évaluation :

5

It’s nice to see the owner present at the facility and the staff is GREAT!

Évaluation :

5

Excellent service.

Évaluation :

5

Excellent

Évaluation :

4

Victoria and the rest of the staff have been a great help over the last 18 months of patronage. The staff and facility get solid ratings from me as a consumer. The recent price change ended my stay.

Évaluation :

5

I really loved.

Évaluation :

5

Don is the man

Évaluation :

5

Perfect. N above service

Évaluation :

5

Good staff

Évaluation :

5

Both Adam and Joe were great to deal with.

Évaluation :

1

My boat was stolen from this property

Évaluation :

5

The staff was very nice and pleasant to talk to. They were also helpful.

Évaluation :

5

Everything excellent

Évaluation :

4

Price is higher than other facilities and will not honor the on line price of other U-Haul rental storage space. They have their own price gimmick.

Évaluation :

5

they were very helpful and very nice to deal with!!!

Évaluation :

5

Staff associate Anne Marie is very helpful and cares about the customer. Thanks also to the manager and staff.

Évaluation :

4

I dealt with a particular woman working at the counter on two separate occassions and her attitude was not friendly either time.

Évaluation :

4

Good service

Évaluation :

5

All were very kind and helpful with all or any issues ! A+ .... thanks for all ... TB

Évaluation :

5

Nice storage facility

Évaluation :

4

Promised an email indicting my account was closed--not sent. Person on the phone could not understand--heavy accent Person at the desk-no eye contact with me--had a ask several times to repeat words

Évaluation :

5

Very friendly professional staff help me all the time thank you so much for everything

Évaluation :

1

NEVER use U-Haul. Vehicle storage NOT secure, gate left wide open many times. Staff were rude, unprofessional, and nasty. Attitudes from all of them, from day one. They were the main reason we left.

Évaluation :

5

VICTORIA WAS AWESOME!!!

Évaluation :

5

Friendly and helpful staff

Évaluation :

4

Great facility but raised rates on me without having been there not even a year.

Évaluation :

1

Pitiful customer service by a rude nasty lady. I believe her name is Vic.

Évaluation :

5

The staff was very helpful and courteous thank you

Évaluation :

4

-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more

Évaluation :

5

Very nice facilitie.

Évaluation :

5

VERONICA WAAAAAS VERY PLEASANT.I HAD BEEN TO three different U-Hauls that day and none of them was as pleasant and understanding and I explainable as Veronica,she explained everything to me.SheAWESOME

Évaluation :

5

Good moving experience very good people to work with

Évaluation :

5

.

Évaluation :

5

This is the best U-haul business I know. Keep up the great work, and don't change a thing!

Évaluation :

5

If you had an electrical connection available at extra costly it would be great. I had two Rvs stored in your wonderful facility and would have liked to have been able to keep the batteries charged up

Évaluation :

5

There was this guy blond tall, he help me with my key after not working correctly and receiving my truck rental! Made everything easier for me! Overall they were great

Évaluation :

5

Very kind and helpful staff at the office.

Évaluation :

5

The service was excellent and customer service was great I'll recommended any one i know to check you guy's out.

Évaluation :

5

Great experience

Évaluation :

1

Made a reservation for covered RV storage, entered credit card info, signed contract, got confirmation-apparently means nothing! Went to see space and told it wasn't available. Clearly gave it away.

Évaluation :

5

Great experience

Évaluation :

3

Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.

Évaluation :

5

the best

Évaluation :

2

Communication over how long a UBox would be left after delivery was WEAK. No one offered "Moving Help," until the day delivery was supposed to happen.

Évaluation :

5

Ursula was the best! Uhaul is fortunate to have drivers like Ursula here in Florida and Anna in Bakersfield, CA. I hadn't heard of ubox before but now I wouldn't use anything else for moving!

Évaluation :

3

The facility are great but the staff was not friendly. It seem as if they hated their job.

Évaluation :

5

Mr. Pallante treated me with respect and was very helpful. Although I gave an "excellent" rating, I would like to encourage UHaul to train some customer service representatives.

Évaluation :

5

Great service

Évaluation :

5

Very friendly and efficient staff & no problem with the vehicle. One thing that needs to be looked at is the website's mileage calculator either doesn't work or has far too long a delay (2+minutes)

Évaluation :

3

Called about transport of boxes and never received a call back before move. The man I talked to was very short with me the day of move and said they couldn't change two trailers to one for the movers.

Évaluation :

5

Girls are on point!

Évaluation :

4

The u box was a great idea and bigger then I thought and I was able to store what I needed while I had work done at my house. The delivery went smoothly thank you

Évaluation :

5

Everyone was so helpful, they where willing to walk me out to the truck and answered any questions I have

Évaluation :

1

Victoria was the most disrespectful, unprofessional, rude, obnoxious, humiliating employee ‘ There was an incident that took place @ your Sample & Powerline location Victoria does not belong there!

Évaluation :

5

One of the best experiences I’ve ever had driving across country with everything you own a little recommend you haul anyone that ask thank you for your great service

Évaluation :

5

Thanks, very pleasant place.

Évaluation :

5

This is a very nice U-Haul facility. The manager was very friendly.

Évaluation :

5

great:)

Évaluation :

5

Victoria and staff were excellent to deal with. So was the manager.

Évaluation :

5

Thanks

Évaluation :

5

Anne Marie was very accommodating and friendly

Évaluation :

5

Everyone was very professional and polite, the move was accomplished in less time then was expected. I would recommend uhaul to my family and friends.

Évaluation :

4

Questions 1,2, & 4 do not apply.... Yes, all went well, I would use your service again If/ when needed. Thank you, Simona

Évaluation :

5

Mrs. Mckenzie were extremely helpful and patient and polite. They made sure everything was accurate.

Évaluation :

5

Great customer service, knowledgeable and fast process for rental trucks and storage facilities.

Évaluation :

4

Everything was good, i just wish it was a little cheaper

Évaluation :

5

After driving for 26 hours she was so nice to me and helpful.Thank you

Évaluation :

5

had u-boxes delivered from Springfield, VA and the Pompano Beach location were excellent with scheduling, delivering, and picking up the uboxes to my new home.

Évaluation :

5

Very friendly, prompt service! A good group there!!!

Évaluation :

5

Ursula was the most courteous and pleasant person I have worked with in a long time. She made the entire moving experience a pleasure! Merci!

Évaluation :

5

Nice storage facility very good customer service. I will recommend to people.

Évaluation :

1

Horrible service

Évaluation :

5

Really impressive state of the art

Évaluation :

1

Ron or Don the storage manager, was the rudest manager I have ever encountered. Very poor customer service and has verbal issues. Does not know how to communicate and will never use U-Haul again

Évaluation :

5

Staff was very professional and accommodating.

Évaluation :

5

I was very pleased with the service provided at this UHaul. The van was new and worked well. The customer service was top notch; especially Victoria. She is pleasant on the phone and more in person.

Évaluation :

5

Chuck and Ursula made my experience a great one last minute changes forced me to keep my things in storage for four months at the end of those months they were the best in Keeping in touch with me

Évaluation :

5

Customer service was very nice and helpful you have excellent employee even security

Évaluation :

5

The staff was so kind and warm and helpful! Such a great experience for the entire time we stored our RV there! I can't say it enough, we will definitely be using U-HAUL for all our future needs!

Évaluation :

5

Very accommodating! Stored a car and our 26' for our move to Georgia. Very smooth transaction!

Évaluation :

5

The service that Angel and Crystal provided was exceptional.

Évaluation :

5

Everything was great. Could not have been better. Merci

Évaluation :

2

The phone went unanswered at the Pompano facility! It took 3 calls to connect with a knowledgeable person at main number. The lady delivery driver was fantastic. She made it all a success !

Évaluation :

3

Rate was pretty hi

Évaluation :

5

Office bad attitude at check out

Évaluation :

1

I made réservation 3 Times and each time when i call to confirm they said that a han no réservation. So i never had a place there and now they ask me to rate there service. It is very bad!!!

Évaluation :

4

I am glad I was able to use your covered RV storage space on short trim Thank You Dale

Évaluation :

1

Not recommend

Évaluation :

3

I was there a couple times and it was dark, there were no exterior lights on. The manager is a jerk.

Évaluation :

1

The lady the resve me was rude with no respect for the customer

Évaluation :

5

Keep up the great work! --- Outstanding service across the board!

Évaluation :

1

poor customer service and I was never able to communicate with the facility directly, aside from when I drove over. Left over 10 messages never got a call back. Still charged me for services after

Évaluation :

1

After making a reservation for a RV parking spot I drove my RV to the location only to be told there were no spaces available. I had to leave and try to find alternative parking. I'm very displeased.

Évaluation :

5

I was very pleased with this temperature controlled facility.

Évaluation :

5

The experience was very positive. A young man, Adam was great. He accommodated me and made my experience outstanding. He went beyond my expectations even though he was working alone, and it was busy.

Évaluation :

5

I would recommend this location to others.

Évaluation :

5

Victoria Adam and the rest of the staff KUDOS TO ALL OF THE TEAM.

Évaluation :

5

Wonderful customer service and gave very good information

Évaluation :

1

the office staff especially the guy whose the owner are very rude and condescending. they act like they are doing us a favor by being there. it all starts with the owner onsite, he is kind of a jerk

Évaluation :

5

Merci.

Évaluation :

2

Both the lady and gentleman inside was rude. The guy that checked the truck In was very nice.

Évaluation :

4

They were helpful to find the size I needed. Personnel amical.

Évaluation :

5

Very helpful staff

Évaluation :

1

I will never using Uhaul pod services again. The treatment I received during the after my pods were shipped to its destination were abismal. The general manages at the Pampano beach location was rude.

Évaluation :

5

I did not see the facility in person. I had contact with the facility on delivering my Ubox.They were very professional and was able to have my Ubox delivered in a timely manner. Deliver was AWESOME

Évaluation :

4

Great Service.

Évaluation :

3

I was charged $80 x 2 to make my pods available for me to remove the contents. Too much. Actually never quoted in the rental procedures either in shipping or receiving. $460 dollars too much.

Évaluation :

5

Staff was very friendly and accommodating.

Évaluation :

2

Your store assisted in making me have a U-Haul nightmare. The customer service in your facility was absolutely deplorable. Adam was extremely rude to me. I'd like a Manager to call me as I've asked.

Évaluation :

5

second time rating U Haul

Évaluation :

5

Only real issue was with the uhaul pod latch being mostly broken off. Anyone could have just yanked it off with their hands, very unsecured.

Évaluation :

5

I have recommended you twice already. It was the smoothest move I ever had. Staff was professional, courteous, and personable. Great job!

Évaluation :

5

Very clean, very well kept place. Its not trashed or outdated like most places. You do not raise the prices like other places. I am already telling friends who are looking for storage to go there!

Évaluation :

5

Easy to Find and great customer service

Évaluation :

1

I had a Ubox shipped from CT to FL. The shipment went smoothly and quickly. Contact with Uhaul was however a complete SNAFU . The national helpcenter is BROKEN. Agents never had authority to act.

Évaluation :

5

Happy to have used uHaul end to end for this long distance move, including its recommended moving company locally.

Évaluation :

5

.

Évaluation :

5

Facility is clean and staff are helpful.

Évaluation :

1

Contact me at 732 995 5561

Évaluation :

5

Excellent service, flexible schedule and professional staff. Will recommend U-Haul to my friends!

Évaluation :

5

My experience was exceptionally

Évaluation :

1

Poor communication and customer service - not enough characters to explain.

Évaluation :

5

I rented a cube to move some belongings from Massachusetts to FLA.excellent service; they did the drop off when they said they would and delivered it on time.

Évaluation :

5

Victoria was veryprofessional and helpful.

Évaluation :

5

You service was just what I needed Will seek to offer youto any one for use thank again

Évaluation :

5

Less blankets, Less cost!

Évaluation :

5

merci

Évaluation :

2

What I didn't like about it was the fact I could be prorated in but you couldn't prorate me out. I find that to be rip off and unfair to customers.

Évaluation :

5

Everyone was friendly and helpful!

Évaluation :

5

staff is awesome. hardworking and friendly.

Évaluation :

5

Nice covered facility for the coach. We'll be back in October and have made our reservation.

Évaluation :

5

I am very happy with the service, good job.

Évaluation :

1

What facility?! You guys are so disorganized that even messed up my delivery reservation trying for me going to the facility and that was not going to happen. Ridiculous honestly. Not Using uhaul ever

Évaluation :

4

Everything great except for staff, both encounters with 2 different people on initial check-in to the storage and final checkout were short with me, like i was bothering them

Évaluation :

1

Manager is a real a******

Évaluation :

1

The GM is a scumbag and he'd bait and switch his deals. Lied to me and I think they purposely got my contact information wrong so they could drive up my bill and steal my things after Hurricane Irma.

Évaluation :

4

Great place for RV storage. Will be back.