Évaluations des clients U-Haul Moving & Storage at Sample and Powerline

Victoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.

first haul trailer rental....and good experience.....easy system.

Always friendly and very Helpful, for the most part thry all smile . Truly Nice group

Good customer service even though they were busy.

The information on the online profile should be easier to understand. Now it requires a lot of searching to find out what the current status of the box is.

The General manager is a compassionate and professional man. Would recommend this location to anyone.

Truck was filthy. Windows disgusting could not even see through at night.

great crew

Thanks you All

Trailer was not in great shape door had difficultly closing. Trailer came loose after it was attached by uhaul employees who yelled at me for trying to show them the proper way to install.

Nothing. I rent there quite a bit. Nice and helpful staff. Variety of equipment. Clean. My go to place. Thanks!

Excellent all the way around

I already have recommended you to others that are currently renting from you. I would rent from you again.

Well aprently the paperwork did not match the actual milage of the van, and I was charged double for the same exact milage that I drove the day before. I was told I owed 7 bucks for fuel which I did not dispute but how did I drive 21 miles and only use 7 bucks in gas

I recommend 100%

Thank you for the promotion one free month storage with a truck rental. We were able to complete our move and only needed the storage for just over a week. Josh was efficient in closing out my account when I turned in the storage. One negative of this location, the lady at the front desk is completely unhelpful. She gives no solution to problems and "works" without communicating clearly and efficiently. She has no customer service.

The truck was so disgusting.. there was food splatter in cabin. Old food and trash. Smelled of smoke.. dashboard dirty. Seats dirty. Cup holders filthy

Very friendly and knowledgeable staff. always make my experience wonderful by far this is the best U-Haul I have ever been to.

You guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!

Staff was great on my return, happy to be storing with them.

Great facility,everything was perfect,very happy with service

Staff wasn't too excited for us to drop off the vehicle.

Easy peasy

Great experience from pack to storage!

The black lady manager was very rude over the phone far too often

Just the Mileage rate was a kind of high for a Light pickup truck.

The windshield , windows and mirrors were very dirty, they should be clean before leaving the lot also it would be helpful if someone would help the customer adjust the mirrors on the truck.

No improvements needed. Everyone was courteous, and pleasant. Made sure all the "i's were dotted and the "t's" crossed. I would ABSOLUTELY RECOMMEND THIS LOCATION. The best experience I have ever had when renting equipment, from ANYWHERE. Please tell the employees thank you.

Girl at front desk rude to me twice reported it to management no follow-up...

Thanks for all

Adam was perfect and professional the whole time.

The online truck order came with pads and moving equipment which had to be retrieved after receiving the truck. The moving equipment, even though available online, were not available at this location. They did put in a call to one closer to my home where I could pick them up without any hassle.

I rented same trailer coming from Knoxville to FT. Lauderdale 30 days prior for $140 and was charged $360 to take it back!!! pricing reasons were crap!

The truck was of the poorest quality. I cannot believe that the side mirrors had to be adjusted via an allen wrench - which was not provided!! The phone number for customer service was completely useless as i was on hold for more than 10 minutes and i just gave up. The seats were terribly uncomfortable to the point were i had to stop every few hours to stretch out my back. The radio was virtually useless since the cabin noise was deafening. The cup holders were so shallow that they were useless. And this was a relatively new truck!! Ford's design team definitely gets an "F" for this truck. The people at the Pick up and Drop off locations were excellent, though!!

All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....

The cabin of the vehicle reaked of urine. Additionally, the transmission lacked fluidity and made the trip feel strenuous.

I've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.

This was not my original pick up location. I was never contacted by anyone from UHaul to inform me that my original pick up location did not have a truck for me the day needed. I found out on my moving day, which made it very stressful.

All good ! Uhaul staff very helpful!

I was never told the address of the pick up location, I had to go to many Uhaul locations and find out. Staff was not very helpful or friendly at the Uhaul pick up location, plus they never informed me there was a fee for after hours return of equipment, they never said I could download an app instead of paying the fee.

Thank you for your support!

the best

Bilingüe custumer Services.

I spent 20 minutes on hold to never reach anyone. I drove to the location close to my house and ordered a trailer hitch which was supposed to arrive in 3 days. I had to drive back to the location since no one answers the phone only to find out it was never ordered. Spoke to manager who promised to overnight it it. 3 days later it was sent to the wrong haul location, he told me if I wanted it I would have to drive 40 minutes across town in rush hour to get it. I had no choice, I needed the hitch. I reserved a truck also during this week. When I went to pick it up, they told me it wasn't available and I needed to go to another location.

Wonderful! .....and extra thanks to Mike for his help with detaching the trailer for me. Thanks Mike! Lisa Capino

we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed

The delivery / pickup person was awesome!!! She called and let us when she would be there and was really Good at what she does!! A true asset to your company!!!! Knowledgeable personable !!!

Nunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicio

Don't ship things to the wrong state, your customer service is horrible, I got the run around every time I called, I HAD TO CALL because no one was calling me back, and I still haven't been compensated. It was a nightmare

No communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.

I am very dissatisfied with your service at the Pompano location. I actually made a reservation at the Margate location and the reps there were professional and courteous. But because the truck was too small they sent us to Pompano. First of all we waited a long time to be served and the whole time your service rep (I don't know her name) but she was a heavy white woman and she was screaming and talking disrespectful to an old black gentlemen because his pin card number wouldn't work. To be honest with you it sounded like she was prejudice against him and I felt really bad for him. When I came up I made sure she knew that I heard her too. In this day and age you have to be careful how you treat customers especially if we are of different races. My personal opinion is for you speak to the other staff that was there so they can conform. Also with that behavior I would terminate her and this is coming from a woman of over 20 years experience in management and who owns 3 businesses. Thank you for your time.

Customer services at that location is less than average. Employee that helped me was very rude and lack of training for costumer service.

I think that it is ridiculous that U Haul recommends you to buy extra miles but when you dont use them they dont credit you I think that is ridiculous in this day and time@!!

The desk agent was blunt and matter-of-fact, as if I was wasting her time; however the outside team was totally opposite. They were very helpful and a joy to be around. The outside team hooked everything up and loaded my car. They even offered suggestions to make my trip easier.

Office lady have no customer service.

Good facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.

Victoria really took great care of my father and I when renting a truck and storage space.

Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.

I would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.

Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!

The lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.

I had a great experience

I never was able to get in the place with my access card I never got a response from anyone when you called the 800 number or whatever number it is that's listed on the door no one never answered and then when they do answer it said 24-hour access the people in the office I'm very short and whenever it came time that I was late what's payment no one would contact me but they would contact my emergency contact it was not a good experience

Very friendly staff.

I am sad to move from this location but life goes on! Thank you for 2 years of great service at this location.

More instructions on how to use swipe card and how it works would be helpful to first time unit renters.

I stored a 5th wheel camper. There was a camper and food truck next to me that had its sliders out and look like someone living in it. It had a food truck parked in front of it in the driveway. I paid almost $300 a month and thought this was unexceptionable.

I received excellent service from this establishment; however, the prices weren't not low enough for my budget, as a result of the Pandemic and the damages to my monthly income I can no longer stay with Uhaul.

I want to thank the full staff for there customer service and Helping hands. You all rock !!!!!

Whenever I was there, I felt very safe. The bathrooms were spotless. I lost my job and storage due to covad but it's all good. Thanks everyone!

Really impressed with the cleanliness and friendly staff. I appreciate the help as it was my first time moving/renting a truck, and getting a storage unit. Everyone was lovely! I'm willing to pay more money if it means being able to be their customer!

Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul

Most often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!

I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.

Had no issues, liked i could have my mnthly amount automatically deducted from my credit card. Would use again if ever needed.

Great Staff! Good Attitudes & Very Knowledgeable!

The facility was very clean. The storage was well lit and very clean. The employees are very helpful and courteous

the best

Keep up the great work!

The woman who helped me was fantastic, give her a raise!

Thank you ,regards vic

I'm going too give my review on Google maps another time. All I have to say for now is that this particular moving experience has been ridiculous thanks to the staff in Pasco WA AND in Pompano!

Ann Marie,Victoria & Shane made us feel very happy to have selected their UHAUL as our future storage facility, and because of their courtesy, and efficient handling of our situation, we are pleased!

Great service

most professionally run facility there is, unmatched in my many decades of experience.

I checked out of my unit and just paid gor the month the day before none of the staff knew how I was to get a refund. I was told to call amd speak with the mansger next week and she could adbise me.

Great staff

Excellent

Staff don’t want to be there. Please hire people that need the job or at least wants to work.

Best part was the customer service. They get it unlike my experience in Arizona with Alex Smith.

Great place!

Stored my items for 2 years and they were in great condition.

Fantastic! The AC, moving carts and covered parking made it so easy and comfortable to frequently transfer large heavy items. I can't imagine a better place to store your items.

They staff was very nice and the process very quick.

The staff was extremely knowledgeable, friendly and professional!

Great fast service with all my questions answered Happy I chose this facility and very clean lot!!

I would definitely use this location again and I highly recommend them

Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!

Your staff was extremely helpful in assisting us with the correct covers we were needing for our furniture we were leaving at our home while the condo was under construction.

The staff was very understanding and helpful. I felt my stuff was safe and secure there.

Tremendous and excellent people. Great service

Great experience all around

Everyone at this location was always very helpful and very happy to answer all my question. I no longer need the storage but I will always return for my moving and towing needs thanks allot guys.

Very pleased with service

Perfect no coments

It’s nice to see the owner present at the facility and the staff is GREAT!

Excellent service.

Great

Victoria and the rest of the staff have been a great help over the last 18 months of patronage. The staff and facility get solid ratings from me as a consumer. The recent price change ended my stay.

I really loved.

Don is the man

Perfect. N above service

Good staff

Both Adam and Joe were great to deal with.

My boat was stolen from this property

The staff was very nice and pleasant to talk to. They were also helpful.

Everything excellent

Price is higher than other facilities and will not honor the on line price of other U-Haul rental storage space. They have their own price gimmick.

they were very helpful and very nice to deal with!!!

Staff associate Anne Marie is very helpful and cares about the customer. Thanks also to the manager and staff.

I dealt with a particular woman working at the counter on two separate occassions and her attitude was not friendly either time.

Good service

All were very kind and helpful with all or any issues ! A+ .... thanks for all ... TB

Nice storage facility

Promised an email indicting my account was closed--not sent. Person on the phone could not understand--heavy accent Person at the desk-no eye contact with me--had a ask several times to repeat words

Very friendly professional staff help me all the time thank you so much for everything

NEVER use U-Haul. Vehicle storage NOT secure, gate left wide open many times. Staff were rude, unprofessional, and nasty. Attitudes from all of them, from day one. They were the main reason we left.

VICTORIA WAS AWESOME!!!

Friendly and helpful staff

Great facility but raised rates on me without having been there not even a year.

Pitiful customer service by a rude nasty lady. I believe her name is Vic.

The staff was very helpful and courteous thank you

-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more

Very nice facilitie.

VERONICA WAAAAAS VERY PLEASANT.I HAD BEEN TO three different U-Hauls that day and none of them was as pleasant and understanding and I explainable as Veronica,she explained everything to me.SheAWESOME

Good moving experience very good people to work with

.

This is the best U-haul business I know. Keep up the great work, and don't change a thing!

If you had an electrical connection available at extra costly it would be great. I had two Rvs stored in your wonderful facility and would have liked to have been able to keep the batteries charged up

There was this guy blond tall, he help me with my key after not working correctly and receiving my truck rental! Made everything easier for me! Overall they were great

Very kind and helpful staff at the office.

The service was excellent and customer service was great I'll recommended any one i know to check you guy's out.

Great experience

Made a reservation for covered RV storage, entered credit card info, signed contract, got confirmation-apparently means nothing! Went to see space and told it wasn’t available. Clearly gave it away.

Great experience

Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.

the best

Communication over how long a UBox would be left after delivery was WEAK. No one offered "Moving Help," until the day delivery was supposed to happen.

Ursula was the best! Uhaul is fortunate to have drivers like Ursula here in Florida and Anna in Bakersfield, CA. I hadn't heard of ubox before but now I wouldn't use anything else for moving!

The facility are great but the staff was not friendly. It seem as if they hated their job.

Mr. Pallante treated me with respect and was very helpful. Although I gave an "excellent" rating, I would like to encourage UHaul to train some customer service representatives.

Great service

Very friendly and efficient staff & no problem with the vehicle. One thing that needs to be looked at is the website's mileage calculator either doesn't work or has far too long a delay (2+minutes)

Called about transport of boxes and never received a call back before move. The man I talked to was very short with me the day of move and said they couldn’t change two trailers to one for the movers.

Girls are on point!

The u box was a great idea and bigger then I thought and I was able to store what I needed while I had work done at my house. The delivery went smoothly thank you

Everyone was so helpful, they where willing to walk me out to the truck and answered any questions I have

Victoria was the most disrespectful, unprofessional, rude, obnoxious, humiliating employee ‘ There was an incident that took place @ your Sample & Powerline location Victoria does not belong there!

One of the best experiences I’ve ever had driving across country with everything you own a little recommend you haul anyone that ask thank you for your great service

Thanks, very pleasant place.

This is a very nice U-Haul facility. The manager was very friendly.

great:)

Victoria and staff were excellent to deal with. So was the manager.

Thanks

Anne Marie was very accommodating and friendly

Everyone was very professional and polite, the move was accomplished in less time then was expected. I would recommend uhaul to my family and friends.

Questions 1,2, & 4 do not apply.... Yes, all went well, I would use your service again If/ when needed. Thank you, Simona

Mrs. Mckenzie were extremely helpful and patient and polite. They made sure everything was accurate.

Great customer service, knowledgeable and fast process for rental trucks and storage facilities.

Everything was good, i just wish it was a little cheaper

After driving for 26 hours she was so nice to me and helpful.Thank you

had u-boxes delivered from Springfield, VA and the Pompano Beach location were excellent with scheduling, delivering, and picking up the uboxes to my new home.

Very friendly, prompt service! A good group there!!!

Ursula was the most courteous and pleasant person I have worked with in a long time. She made the entire moving experience a pleasure! Thanks!

Nice storage facility very good customer service. I will recommend to people.

Horrible service

Really impressive state of the art

Ron or Don the storage manager, was the rudest manager I have ever encountered. Very poor customer service and has verbal issues. Does not know how to communicate and will never use U-Haul again

Staff was very professional and accommodating.

I was very pleased with the service provided at this UHaul. The van was new and worked well. The customer service was top notch; especially Victoria. She is pleasant on the phone and more in person.

Chuck and Ursula made my experience a great one last minute changes forced me to keep my things in storage for four months at the end of those months they were the best in Keeping in touch with me

Customer service was very nice and helpful you have excellent employee even security

The staff was so kind and warm and helpful! Such a great experience for the entire time we stored our RV there! I can't say it enough, we will definitely be using U-HAUL for all our future needs!

Very accommodating! Stored a car and our 26' for our move to Georgia. Very smooth transaction!

The service that Angel and Crystal provided was exceptional.

Everything was great. Could not have been better. Thank you

The phone went unanswered at the Pompano facility! It took 3 calls to connect with a knowledgeable person at main number. The lady delivery driver was fantastic. She made it all a success !

Rate was pretty hi

Office bad attitude at check out

I made réservation 3 Times and each time when i call to confirm they said that a han no réservation. So i never had a place there and now they ask me to rate there service. It is very bad!!!

I am glad I was able to use your covered RV storage space on short trim Thank You Dale

Not recommend

I was there a couple times and it was dark, there were no exterior lights on. The manager is a jerk.

The lady the resve me was rude with no respect for the customer

Keep up the great work! --- Outstanding service across the board!

poor customer service and I was never able to communicate with the facility directly, aside from when I drove over. Left over 10 messages never got a call back. Still charged me for services after

After making a reservation for a RV parking spot I drove my RV to the location only to be told there were no spaces available. I had to leave and try to find alternative parking. I'm very displeased.

I was very pleased with this temperature controlled facility.

The experience was very positive. A young man, Adam was great. He accommodated me and made my experience outstanding. He went beyond my expectations even though he was working alone, and it was busy.

I would recommend this location to others.

Victoria Adam and the rest of the staff KUDOS TO ALL OF THE TEAM.

Wonderful customer service and gave very good information

the office staff especially the guy whose the owner are very rude and condescending. they act like they are doing us a favor by being there. it all starts with the owner onsite, he is kind of a jerk

Thank you.

Both the lady and gentleman inside was rude. The guy that checked the truck In was very nice.

They were helpful to find the size I needed. Friendly staff.

Very helpful staff

I will never using Uhaul pod services again. The treatment I received during the after my pods were shipped to its destination were abismal. The general manages at the Pampano beach location was rude.

I did not see the facility in person. I had contact with the facility on delivering my Ubox.They were very professional and was able to have my Ubox delivered in a timely manner. Deliver was AWESOME

Great Service.

I was charged $80 x 2 to make my pods available for me to remove the contents. Too much. Actually never quoted in the rental procedures either in shipping or receiving. $460 dollars too much.

Staff was very friendly and accommodating.

Your store assisted in making me have a U-Haul nightmare. The customer service in your facility was absolutely deplorable. Adam was extremely rude to me. I’d like a Manager to call me as I’ve asked.

second time rating U Haul

Only real issue was with the uhaul pod latch being mostly broken off. Anyone could have just yanked it off with their hands, very unsecured.

I have recommended you twice already. It was the smoothest move I ever had. Staff was professional, courteous, and personable. Great job!

Very clean, very well kept place. Its not trashed or outdated like most places. You do not raise the prices like other places. I am already telling friends who are looking for storage to go there!

Easy to Find and great customer service

I had a Ubox shipped from CT to FL. The shipment went smoothly and quickly. Contact with Uhaul was however a complete SNAFU . The national helpcenter is BROKEN. Agents never had authority to act.

Happy to have used uHaul end to end for this long distance move, including its recommended moving company locally.

.

Facility is clean and staff are helpful.

Contact me at 732 995 5561

Excellent service, flexible schedule and professional staff. Will recommend U-Haul to my friends!

My experience was exceptionally

Poor communication and customer service - not enough characters to explain.

I rented a cube to move some belongings from Massachusetts to FLA.excellent service; they did the drop off when they said they would and delivered it on time.

Victoria was veryprofessional and helpful.

You service was just what I needed Will seek to offer youto any one for use thank again

Less blankets, Less cost!

thank you

What I didn’t like about it was the fact I could be prorated in but you couldn’t prorate me out. I find that to be rip off and unfair to customers.

Everyone was friendly and helpful!

staff is awesome. hardworking and friendly.

Nice covered facility for the coach. We'll be back in October and have made our reservation.

I am very happy with the service, good job.

What facility?! You guys are so disorganized that even messed up my delivery reservation trying for me going to the facility and that was not going to happen. Ridiculous honestly. Not Using uhaul ever

Everything great except for staff, both encounters with 2 different people on initial check-in to the storage and final checkout were short with me, like i was bothering them

Manager is a real a******

The GM is a scumbag and he'd bait and switch his deals. Lied to me and I think they purposely got my contact information wrong so they could drive up my bill and steal my things after Hurricane Irma.

Great place for RV storage. Will be back.

Nice place