Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The crew was very helpful and the service was excellent. They made my truck rental experience thankful.
Wayne Yorker
Évaluation :
5
The entire service was very good, except for the liquid they use to clean the car mats, they applied a type of oil and my foot was very slippery while driving. That is a danger, I had to drive in socks to avoid having an accident, that is a very dangerous mistake. I told one of the women (she has a lot of moles on her face) and she said okay, that didn't matter. In my opinion, what matters most is the safety of the drivers, I had to take off my shoe to drive.
Johanna Ruiz
Évaluation :
5
They bring me excellent service especially the general manager. She's so nice thank you for your service.
Darwin Rodriguez
Évaluation :
5
Nothing at all
Onickson Aristhomene
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Bentley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucie Casavant
Évaluation :
2
Never have paper in the copy machine never give your receipt after your service is over when a mistake has been made never says I give you five or 10 % off some have negative attitude and some have halfway positive attitude thank you for asking me to take this survey
Ruby Beckon
Évaluation :
5
Le client n'a pas laissé de commentaire.
laurent lina
Évaluation :
5
Thank you very much guys you are the best
WALTER PRADO
Évaluation :
5
Le client n'a pas laissé de commentaire.
stavros gikas
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Brandano
Évaluation :
5
Everything worked out perfectly fine. Thank you for making my moving experience to another state a smooth one!
Silvia Coelho
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guillermo Melchor
Évaluation :
4
le temps de service a Pompano a été long avant d’être servi.
le prix de location est trop dispendieux pour la même remorque et la même distance.
gaetan soucy
Évaluation :
5
Staff was excellent
Joseph Cole
Évaluation :
5
very helpful
frank andreou
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Jean
Évaluation :
5
Great job. Very efficient.
Joseph Pettit
Évaluation :
4
Le client n'a pas laissé de commentaire.
Myles Loesel
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cristiano Lima
Évaluation :
1
Infested with roaches
Andy Ayala
Évaluation :
2
After booking online, I refused the insurance. When I arrived to pick up the vehicle, I was told I need the insurance which I had to pay an additional. The lady at the register said it's mandatory!
Christion Dorelus
Évaluation :
5
Excellent service à la clientèle
Paulo Ferreira
Évaluation :
5
Le client n'a pas laissé de commentaire.
TREVI SILVERSTEIN
|
Expérience générale
Évaluation :
5
Patrice at this location is outstanding. I was new to this and she made everything crystal clear in a very efficient manner.
Cyd Sterling
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer Richards
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danilo Savov
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debora Rocha
Évaluation :
5
Everything was great.
Wayne Yorker
Évaluation :
3
The coffee machine never have no paper or no ink
So please ask someone to give the customer their receipt and instead of emailing them that's good also but I like my receipt thank you 🤔
Charles Moore
Évaluation :
5
Excellent
Octavio Gutierrez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gustavo Torres
Évaluation :
5
The representative was very helpful and a joy to talk to.
Charles Long
Évaluation :
4
Excellent service à la clientèle.
Varick Downie
|
Expérience générale
Évaluation :
5
The staff were excellent. Very helpful, friendly and an overall great experience. Thank you ladies!!!!
sean jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cristiano Lima
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karyn Kraft
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANTOINETTE BESBRIS
Évaluation :
5
There is nothing to improve the superior quality of the mechanic that put on my wiring harness and my hitch. The people in the office were spectacular. They knew exactly what to do on their job. They were absolutely wonderful and pleasant to speak to. They took care of everything that I needed. I didn't need anything. All I did was pay the bill and leave and I was very extremely happy with the service they gave me thank you very much for being U-Haul people that I could trust and look up to and have a great day.
Carol Renshaw
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Portas
Évaluation :
5
Great service
MILKAH YASHAREL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guerloucha Butler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando Arroyo
Évaluation :
2
The hitch installed was the wrong type. It was scraping the muffler and was causing damage to the car. In fact, the lack of balance caused a tire to blow midtrip. The hitch was replaced with the correct one under warranty.
Britt Nemeth
Évaluation :
5
Excellent Service
Patricia Poitier-Sands
Évaluation :
4
Keep doing a good job.
Enrique Del Campo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Young
Évaluation :
5
Very good
adilson da silva
Évaluation :
5
Le client n'a pas laissé de commentaire.
Drew Erich
Évaluation :
5
Le client n'a pas laissé de commentaire.
john thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark A. Hill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Cole
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin Conrad
Évaluation :
5
Staff was very helpful and friendly
Easy check in and check out
DAVID Nyitray
Évaluation :
5
Rien
Jose Francisco
Évaluation :
5
Just keep up the good work, keeping the rental vehicles in great shape.
Malquias Reynoso
Évaluation :
5
Improve the system, the lady that helped me I believe her name is Patricia was beyond amazing, great customer service, but the ac in the office barely working and the computers and their system I believe is almost obsolete, the company should invest a little bit more on those, it will go a long way.
Marisabel Vales
Évaluation :
3
Clean the cab of the truck. The equipment was dirty and windows had not been cleaned at all. Returning equipment no one was around and inside the told us to just leave the keys on the seat of the truck. If truck got stolen who would have been responsible at that point since no one checked it in. Bad return system.
David Shore
Évaluation :
5
Everything was excellent. Young lady at desk was great and return was fast. Definitely would recommend location to friends. They made a stressful moving day stress free at location.
Anthony Attanasio
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Sills
Évaluation :
5
Everything was good
carl davis
Évaluation :
3
Improve the customer service
garry St Louis
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Bunn
Évaluation :
4
Very helpful and customer service oriented check in and check out
PEter LATERZA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giovani Almeida
Évaluation :
5
Excellent
rosa mckenna
Évaluation :
5
The girl that rented me the trailer was exceptional!
Scott Colton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Streck
Évaluation :
5
Michelle S. was great. Friendly & got me in and out quickly!
DANIEL B SARETSKY
Évaluation :
5
Staff that helped me rent it was very helpful
Walton Pierre
Évaluation :
5
I greatly appreciate the help from the two employees that assisted me with the trailer. I will be back!
Dexter Browne
Évaluation :
5
My needs were on short notice. The staff responded promptly and enabled me to succeed. I was able to rent a pick up amd move bulky items and return it within 1 1/2 hours. Super convenient location to my employers vessel and the vendor supplying the items.
dave herrick
Évaluation :
5
Nothing, everything went well 👌🏻😎
GREGORY AIELLO
Évaluation :
4
Le client n'a pas laissé de commentaire.
Phillip Auzenne
Évaluation :
5
The Staff was very friendly, the Van was ready to go, and dropping it off after I was done, was seamless. Great Location / Great Team Thank You
JOSEPH CAVARRETTA
Évaluation :
5
All went well! Staff and equipment were great!
Jonathan Borgert
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIALY Solon
Évaluation :
5
Very nice equipment every thing worked as it was suppose to. Towed like it was not there. Will use again. Thank you to all the people at UHAUL for a great experience
James Krill
Évaluation :
5
Hi good morning , on December 31,2023 right before the new years I needed a H Haul truck for the very first time , meanwhile it was my first time and I was not for sure who will have a great customer service experience . I went to me and felt uncomfortable and I decided to go to another location which is in pompano beach fl in sample rd . Wher I met Tanesha Dickinson who has great customer service she made me felt comfortable and I can trust her experience . She explained everything to me and took her time with every detail . On January 1,2024 as I returned my truck Tanesha Dickinson was present and she had a smile on her face and welcome me and and ask me how did things went with my first move. I left happy and I will more likely recommend this location to anyone .. thank you Tanesha D. Sincerely Felicia ,
Felecia French
Évaluation :
4
Le client n'a pas laissé de commentaire.
kimberly godwin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre Neves
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard j McCarthy jr
Évaluation :
5
Very pleasant
Brian Benjamin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristin Costanzo
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARVIN CAMPOS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Artur Santos
Évaluation :
5
N/a
Stervens davilma
Évaluation :
3
Fuel gauge was broken, we thought the truck was completely empty and put more fuel than we had to. They couldn't reimburse me as the fuel gauge didn't move up to verify that we left a lot more gas than we had to.
Edimar De Souza
Évaluation :
5
The people here are very pleasant which adds to the pleasure of renting from them. I rented a cargo van today, and they had me all taken care of within 60 seconds.
Jeff Rosenthal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Basehore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michele Lynch
Évaluation :
5
Team is awesome at the uhaul rental location that I rented from.
CHERRI POOLE
Évaluation :
5
Quick and easy to pick up truck
Ivette Toledo
Évaluation :
5
Lex was absolutely fabulous!!! Would recommend to anyone who wants quality work and caring people.
Mark Packo
Évaluation :
3
Have some truck in the location i live at
anthony ford
Évaluation :
5
The agent was great. As a business owner myself i would love to hire a employee like her
Paul Virga
Évaluation :
5
Your staff did a Great Job. They were professional.
Larry Thayer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leandro Matosinho
Évaluation :
4
Lots of information ,they did a great job of texting me about the rental. Very courteous and offered advise .we were very pleased.
Matthew Duncan
Évaluation :
5
Rien
William Gonzalas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Akeem Williams
Évaluation :
2
The online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.
Keeunsha Burrell
|
Online Move In
Évaluation :
5
Staff is very professional and well mannered.
manuk tercan
|
Premières impressions
Évaluation :
5
For my storage I Definitely Give it a Excellent
MARTIN PERRIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacey Verneus
|
Premières impressions
Évaluation :
2
Paid for a dolly and never got it
Roscoe Singletary
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ADAM WACHSTEIN
|
Expérience générale
Évaluation :
1
I called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.
DONALD COOPER
|
Expérience générale
Évaluation :
1
I was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location
DONALD COOPER
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chemelle charles
|
Online Move In
Évaluation :
5
I could always count on Uhaul when needed朗! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.
Yaslin Luna
|
Premières impressions
Évaluation :
2
I have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place
linda alexandre
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerry hill
|
Expérience générale
Évaluation :
5
I am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean
sean clark
|
Premières impressions
Évaluation :
4
Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.
Rick Wood
|
Expérience générale
Évaluation :
1
Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano
SAMUEL WOLFE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
stacie graham
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RAYLEE GUINN
|
Premières impressions
Évaluation :
4
I've been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I've been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.
Rebecca Uson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alf Dueser
|
Expérience générale
Évaluation :
2
They didn't not have the unit it I reserved available when I came to the storage facility. The man working their couldn't care less. Went to public storage for better service.
Kathleen Dow
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
lisa purton
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy Holden
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alf Dueser
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCO BERRIOS-SILVA
|
Expérience générale
Évaluation :
5
Your staff is consistently helpful and stellar…very impressive!
MELVIN JONES JR
|
Expérience générale
Évaluation :
2
It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.
Gia Feagin
|
Premières impressions
Évaluation :
4
Both at the rental and storage employee computers gave slight problems... causing delays.
Varick Downie
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Rodriguez
|
Expérience générale
Évaluation :
4
efficient, convenient and reasonably priced.
Timothy Holden
|
Premières impressions
Évaluation :
3
Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.
michael mccormark
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elliott Milek
|
Expérience générale
Évaluation :
3
When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.
Kelly Buchanan
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine Petit-Pointe
|
Online Move In
Évaluation :
5
I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete
Steve Falconer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
patricia Thrower
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clovis Coutinho
|
Expérience générale
Évaluation :
5
Great customer service from your staff in Pompano beach.
Elliott Milek
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dwike Parramore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenley Ferguson
|
Premières impressions
Évaluation :
5
Great experience.
Jeffrey Janek
|
Expérience générale
Évaluation :
4
We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,
Kay MC COOL
|
Premières impressions
Évaluation :
5
Sabrina was outstanding-
mary lynn haas
|
Premières impressions
Évaluation :
5
Manager is great. He is really on the ball.
CHUCK SMITH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTOINE MALONE
|
Premières impressions
Évaluation :
2
It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.
michael mccormark
|
Premières impressions
Évaluation :
5
The staff was so helpful and friendly Excellent experience
nadine tross
|
Expérience générale
Évaluation :
5
She was s great helper !
Rosina Lombardo
|
Premières impressions
Évaluation :
5
All good
Arthur Vallejo
|
Expérience générale
Évaluation :
3
No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.
debra knight
|
Expérience générale
Évaluation :
5
The young ladies at the counter could not have done any better with my rental . .
ELIZABETH KRESS
|
Premières impressions
Évaluation :
5
Vanessa was a lot of help from reserving the truck and space to checking out.
Dan White
|
Expérience générale
Évaluation :
2
It is what it was !!!
DEON LOVETT
|
Réservation
Évaluation :
2
Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .
james hein
|
Réservation
Évaluation :
1
Needed repair, very poor lighting
CALEB FREDERICK
|
Expérience générale
Évaluation :
5
Friendly staff above my expectations.Thank you for a good service.
Maria Holzmeister
|
Expérience générale
Évaluation :
1
I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc
NANNETTE JOHNSTONE
|
Expérience générale
Évaluation :
1
Your prize is cazy
eddie allen
|
Expérience générale
Évaluation :
3
understaffed and long waits
JASON CAPLAN
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.