Customer Reviews for U-Haul Moving & Storage at Sample Rd

5 526 évaluations

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The crew was very helpful and the service was excellent. They made my truck rental experience thankful.

Wayne Yorker 
Évaluation :
5

The entire service was very good, except for the liquid they use to clean the car mats, they applied a type of oil and my foot was very slippery while driving. That is a danger, I had to drive in socks to avoid having an accident, that is a very dangerous mistake. I told one of the women (she has a lot of moles on her face) and she said okay, that didn't matter. In my opinion, what matters most is the safety of the drivers, I had to take off my shoe to drive.

Johanna Ruiz 
Évaluation :
5

They bring me excellent service especially the general manager. She's so nice thank you for your service.

Darwin Rodriguez 
Évaluation :
5

Nothing at all

Onickson Aristhomene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Bentley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucie Casavant 
Évaluation :
2

Never have paper in the copy machine never give your receipt after your service is over when a mistake has been made never says I give you five or 10 % off some have negative attitude and some have halfway positive attitude thank you for asking me to take this survey

Ruby Beckon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurent lina 
Évaluation :
5

Thank you very much guys you are the best

WALTER PRADO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stavros gikas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Brandano 
Évaluation :
5

Everything worked out perfectly fine. Thank you for making my moving experience to another state a smooth one! 

Silvia Coelho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo Melchor 
Évaluation :
4

le temps de service a Pompano a été long avant d’être servi. le prix de location est trop dispendieux pour la même remorque et la même distance.

gaetan soucy 
Évaluation :
5

Staff was excellent

Joseph Cole 
Évaluation :
5

very helpful

frank andreou 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jean 
Évaluation :
5

Great job. Very efficient.

Joseph Pettit 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myles Loesel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cristiano Lima 
Évaluation :
1

Infested with roaches

Andy Ayala 
Évaluation :
2

After booking online, I refused the insurance. When I arrived to pick up the vehicle, I was told I need the insurance which I had to pay an additional. The lady at the register said it's mandatory!

Christion Dorelus 
Évaluation :
5

Excellent service à la clientèle

Paulo Ferreira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVI SILVERSTEIN  |  Expérience générale 
Évaluation :
5

Patrice at this location is outstanding. I was new to this and she made everything crystal clear in a very efficient manner.

Cyd Sterling 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Richards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danilo Savov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora Rocha 
Évaluation :
5

Everything was great.

Wayne Yorker 
Évaluation :
3

The coffee machine never have no paper or no ink So please ask someone to give the customer their receipt and instead of emailing them that's good also but I like my receipt thank you 🤔

Charles Moore 
Évaluation :
5

Excellent

Octavio Gutierrez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo Torres 
Évaluation :
5

The representative was very helpful and a joy to talk to.

Charles Long 
Évaluation :
4

Excellent service à la clientèle.

Varick Downie  |  Expérience générale 
Évaluation :
5

The staff were excellent. Very helpful, friendly and an overall great experience. Thank you ladies!!!!

sean jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristiano Lima 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karyn Kraft 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTOINETTE BESBRIS 
Évaluation :
5

There is nothing to improve the superior quality of the mechanic that put on my wiring harness and my hitch. The people in the office were spectacular. They knew exactly what to do on their job. They were absolutely wonderful and pleasant to speak to. They took care of everything that I needed. I didn't need anything. All I did was pay the bill and leave and I was very extremely happy with the service they gave me thank you very much for being U-Haul people that I could trust and look up to and have a great day.

Carol Renshaw 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Portas 
Évaluation :
5

Great service

MILKAH YASHAREL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guerloucha Butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Arroyo 
Évaluation :
2

The hitch installed was the wrong type. It was scraping the muffler and was causing damage to the car. In fact, the lack of balance caused a tire to blow midtrip. The hitch was replaced with the correct one under warranty.

Britt Nemeth 
Évaluation :
5

Excellent Service

Patricia Poitier-Sands 
Évaluation :
4

Keep doing a good job.

Enrique Del Campo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Young 
Évaluation :
5

Very good

adilson da silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew Erich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Cole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Conrad 
Évaluation :
5

Staff was very helpful and friendly Easy check in and check out

DAVID Nyitray 
Évaluation :
5

Rien

Jose Francisco 
Évaluation :
5

Just keep up the good work, keeping the rental vehicles in great shape.

Malquias Reynoso 
Évaluation :
5

Improve the system, the lady that helped me I believe her name is Patricia was beyond amazing, great customer service, but the ac in the office barely working and the computers and their system I believe is almost obsolete, the company should invest a little bit more on those, it will go a long way.

Marisabel Vales 
Évaluation :
3

Clean the cab of the truck. The equipment was dirty and windows had not been cleaned at all. Returning equipment no one was around and inside the told us to just leave the keys on the seat of the truck. If truck got stolen who would have been responsible at that point since no one checked it in. Bad return system.

David Shore 
Évaluation :
5

Everything was excellent. Young lady at desk was great and return was fast. Definitely would recommend location to friends. They made a stressful moving day stress free at location.

Anthony Attanasio 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Sills 
Évaluation :
5

Everything was good

carl davis 
Évaluation :
3

Improve the customer service

garry St Louis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bunn 
Évaluation :
4

Very helpful and customer service oriented check in and check out

PEter LATERZA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovani Almeida 
Évaluation :
5

Excellent

rosa mckenna 
Évaluation :
5

The girl that rented me the trailer was exceptional!

Scott Colton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Streck 
Évaluation :
5

Michelle S. was great. Friendly & got me in and out quickly!

DANIEL B SARETSKY 
Évaluation :
5

Staff that helped me rent it was very helpful

Walton Pierre 
Évaluation :
5

I greatly appreciate the help from the two employees that assisted me with the trailer. I will be back!

Dexter Browne 
Évaluation :
5

My needs were on short notice. The staff responded promptly and enabled me to succeed. I was able to rent a pick up amd move bulky items and return it within 1 1/2 hours. Super convenient location to my employers vessel and the vendor supplying the items.

dave herrick 
Évaluation :
5

Nothing, everything went well 👌🏻😎

GREGORY AIELLO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Auzenne 
Évaluation :
5

The Staff was very friendly, the Van was ready to go, and dropping it off after I was done, was seamless. Great Location / Great Team Thank You

JOSEPH CAVARRETTA 
Évaluation :
5

All went well! Staff and equipment were great!

Jonathan Borgert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIALY Solon 
Évaluation :
5

Very nice equipment every thing worked as it was suppose to. Towed like it was not there. Will use again. Thank you to all the people at UHAUL for a great experience

James Krill 
Évaluation :
5

Hi good morning , on December 31,2023 right before the new years I needed a H Haul truck for the very first time , meanwhile it was my first time and I was not for sure who will have a great customer service experience . I went to me and felt uncomfortable and I decided to go to another location which is in pompano beach fl in sample rd . Wher I met Tanesha Dickinson who has great customer service she made me felt comfortable and I can trust her experience . She explained everything to me and took her time with every detail . On January 1,2024 as I returned my truck Tanesha Dickinson was present and she had a smile on her face and welcome me and and ask me how did things went with my first move. I left happy and I will more likely recommend this location to anyone .. thank you Tanesha D. Sincerely Felicia ,

Felecia French 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly godwin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Neves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard j McCarthy jr 
Évaluation :
5

Very pleasant

Brian Benjamin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Costanzo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN CAMPOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artur Santos 
Évaluation :
5

N/a

Stervens davilma 
Évaluation :
3

Fuel gauge was broken, we thought the truck was completely empty and put more fuel than we had to. They couldn't reimburse me as the fuel gauge didn't move up to verify that we left a lot more gas than we had to.

Edimar De Souza 
Évaluation :
5

The people here are very pleasant which adds to the pleasure of renting from them. I rented a cargo van today, and they had me all taken care of within 60 seconds.

Jeff Rosenthal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Basehore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Lynch 
Évaluation :
5

Team is awesome at the uhaul rental location that I rented from.

CHERRI POOLE 
Évaluation :
5

Quick and easy to pick up truck

Ivette Toledo 
Évaluation :
5

Lex was absolutely fabulous!!! Would recommend to anyone who wants quality work and caring people.

Mark Packo 
Évaluation :
3

Have some truck in the location i live at

anthony ford 
Évaluation :
5

The agent was great. As a business owner myself i would love to hire a employee like her

Paul Virga 
Évaluation :
5

Your staff did a Great Job. They were professional.

Larry Thayer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandro Matosinho 
Évaluation :
4

Lots of information ,they did a great job of texting me about the rental. Very courteous and offered advise .we were very pleased.

Matthew Duncan 
Évaluation :
5

Rien

William Gonzalas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akeem Williams 
Évaluation :
2

The online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.

Keeunsha Burrell  |  Online Move In 
Évaluation :
5

Staff is very professional and well mannered.

manuk tercan  |  Premières impressions 
Évaluation :
5

For my storage I Definitely Give it a Excellent

MARTIN PERRIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Verneus  |  Premières impressions 
Évaluation :
2

Paid for a dolly and never got it

Roscoe Singletary  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM WACHSTEIN  |  Expérience générale 
Évaluation :
1

I called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.

DONALD COOPER  |  Expérience générale 
Évaluation :
1

I was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location

DONALD COOPER  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chemelle charles  |  Online Move In 
Évaluation :
5

I could always count on Uhaul when needed朗! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.

Yaslin Luna  |  Premières impressions 
Évaluation :
2

I have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place

linda alexandre  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry hill  |  Expérience générale 
Évaluation :
5

I am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean

sean clark  |  Premières impressions 
Évaluation :
4

Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.

Rick Wood  |  Expérience générale 
Évaluation :
1

Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano

SAMUEL WOLFE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacie graham  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYLEE GUINN  |  Premières impressions 
Évaluation :
4

I've been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I've been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.

Rebecca Uson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alf Dueser  |  Expérience générale 
Évaluation :
2

They didn't not have the unit it I reserved available when I came to the storage facility. The man working their couldn't care less. Went to public storage for better service.

Kathleen Dow  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa purton  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Holden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alf Dueser  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO BERRIOS-SILVA  |  Expérience générale 
Évaluation :
5

Your staff is consistently helpful and stellar…very impressive!

MELVIN JONES JR  |  Expérience générale 
Évaluation :
2

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Gia Feagin  |  Premières impressions 
Évaluation :
4

Both at the rental and storage employee computers gave slight problems... causing delays.

Varick Downie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Rodriguez  |  Expérience générale 
Évaluation :
4

efficient, convenient and reasonably priced.

Timothy Holden  |  Premières impressions 
Évaluation :
3

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

michael mccormark  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott Milek  |  Expérience générale 
Évaluation :
3

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Kelly Buchanan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Petit-Pointe  |  Online Move In 
Évaluation :
5

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Steve Falconer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia Thrower  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clovis Coutinho  |  Expérience générale 
Évaluation :
5

Great customer service from your staff in Pompano beach.

Elliott Milek  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwike Parramore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenley Ferguson  |  Premières impressions 
Évaluation :
5

Great experience.

Jeffrey Janek  |  Expérience générale 
Évaluation :
4

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay MC COOL  |  Premières impressions 
Évaluation :
5

Sabrina was outstanding-

mary lynn haas  |  Premières impressions 
Évaluation :
5

Manager is great. He is really on the ball.

CHUCK SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE MALONE  |  Premières impressions 
Évaluation :
2

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael mccormark  |  Premières impressions 
Évaluation :
5

The staff was so helpful and friendly Excellent experience

nadine tross  |  Expérience générale 
Évaluation :
5

She was s great helper !

Rosina Lombardo  |  Premières impressions 
Évaluation :
5

All good

Arthur Vallejo  |  Expérience générale 
Évaluation :
3

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

debra knight  |  Expérience générale 
Évaluation :
5

The young ladies at the counter could not have done any better with my rental . .

ELIZABETH KRESS  |  Premières impressions 
Évaluation :
5

Vanessa was a lot of help from reserving the truck and space to checking out.

Dan White  |  Expérience générale 
Évaluation :
2

It is what it was !!!

DEON LOVETT  |  Réservation 
Évaluation :
2

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

james hein  |  Réservation 
Évaluation :
1

Needed repair, very poor lighting

CALEB FREDERICK  |  Expérience générale 
Évaluation :
5

Friendly staff above my expectations.Thank you for a good service.

Maria Holzmeister  |  Expérience générale 
Évaluation :
1

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

NANNETTE JOHNSTONE  |  Expérience générale 
Évaluation :
1

Your prize is cazy

eddie allen  |  Expérience générale 
Évaluation :
3

understaffed and long waits

JASON CAPLAN  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

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  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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