Customer Reviews for U-Haul Moving & Storage at Sample Rd

4 916 évaluations

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabienne F. 
Évaluation :
3

My original reservation made a week in advance for pick up at the 2801 N Dixie Hwy, Wilton Manors, FL 33334 location. I arrived and there was not a pick up truck available. I had to go the new location where they were super nice and took care of everything. I am ANNOYED I had to spend an extra $20,00 for another UBER ride to the new location....... Very disappointed with 2801 N Dixie Hwy, Wilton Manors, FL 33334 location.

Clarence M. 
Évaluation :
4

The park lights stopped working. The brake and turn signals work but no park lights.

steven J. 
Évaluation :
3

First off my reservation online had my pickup location at another Uhaul about 4 miles away. At that location the rep was not very friendly or understanding. I think your system should inform the customer if the location changed. Secondly, at the location I picked up from at least they had the trailer I needed. Again, customer service was negligible. The rep almost didn't want to respond to anything I was saying with quite an attitude. Come in Uhaul, you're a large company, certainly some resources can be expended to customer service.

Kendall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine L. 
Évaluation :
4

You should check if the trailers are waterproof for a long trip, it's the second time there is water inside

Lise T. 
Évaluation :
5

friendly, knowledgeable helpful staff no waiting, no hiccups thanks

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V. 
Évaluation :
2

The dashboard/center council cup holders were Dirty While I was driving a water bottle came out from under the driver's seat my my employee had a roll of ritz crackers roll out from underneath the passenger seat For the years I've used this location a lot I use your trucks for work sometimes And was definitely not pleased with the rental that I got today

Jason H. 
Évaluation :
5

The only thing I had an issue with was the mobile return I was there at 930 and ended up having to just leave the trailer and hope for the best the website kept freezing on the page where you took the picture of the trailer.

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kins F. 
Évaluation :
2

I've used this location many times without issue. This was the first time encountering this associate. Perhaps he was new. Seemed unaware and unsure of everything. Advised no motorbike trailers were avail (I see two,perhaps reserved,no telling. They were both still there when I returned mine the following day) upon returning my trailer,I advised him I would park the trailer and asked if he would sort out my reciept online. He asked if I could do it online. I said no,he takes care of that. Two days later,after calling main customer service,I was advised my rental had never been checked in. It was finally sorted and a reciept was emailed. No pther customers presemt upon my return,so not as though they were too busy. Just advising, not complaining. I will still use this location in the future.

Stephan L. 
Évaluation :
1

Service was horrible..

Veronica E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxime B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaime G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gaurav S. 
Évaluation :
5

Kevin and staff were all helpful.

Caroline W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Pontual atendent l'm só glad thanks Uhall

MANOEL K. 
Évaluation :
4

U-haul has been for. A long of years one of the company that helps me get the job done. Home Depot and U-Haul are the 2 companies that my business cannot survive without them.

Dirceu G. 
Évaluation :
5

Keon was Awesome at the location

MATTHEW R. 
Évaluation :
1

My vehicle was not available when I went to pick up. I was sent to a different location & when I got their they didn't have the correct vehicle either. The ladies where rude at bot locations. It's not my fault that the two employees didn't properly communicate the correct vehicle. I would get this corrected asap

john O. 
Évaluation :
3

It wasn't the location we agreed to. Though your company worked with us. So we were happy with the service on the phone and the people at the location they were extremely helpful.

George S. 
Évaluation :
5

Your staff is consistently helpful and stellar…very impressive!

MELVIN J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clarence B. 
Évaluation :
5

Great service

Brea C. 
Évaluation :
2

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Gia F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PartiesNFun E. 
Évaluation :
5

Great job - truck was ready to go upon arrival and attendant was courteous and efficient.

Irving K. 
Évaluation :
5

Quick and efficient with both check out and return.

Deborah C. 
Évaluation :
5

The staff was friendly, efficient and professional. I had a wonderful experience, this was my first time renting, I would definitely use you guys again and recommend you to family and friends

Teresa P. 
Évaluation :
3

Clean the trucks in the cabin.

Jaime V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mindy M. 
Évaluation :
1

Employees are not polite, really bad experience, they don't say hello ( office guy, and the guy who hooked up the trailer) and treated you like shit.

geoffrey A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roshell S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATILDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helio E. 
Évaluation :
5

Staff was courteous. Truck was clean and worked fine! Merci

Emma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan L. 
Évaluation :
2

Cargo Van had a very low right rear tire. Guy said it was a bad sensor. But actually, the tire had a nail in it. The left blinker bulb burned out as well. But at check-in the guy gave us 20 dollars off rental, which was very nice of him.

Amy S. 
Évaluation :
1

Upon pickup, the truck's steering wheel was locked in place and the clerk had to unlock it with extreme difficulty. This was not easy and required quite a bit of strength.This occurred for us 2 more times today as we tried to start the vehicle. It took over 10 minutes each time to do this and we even called roadside assistance but we were finally successful. Upon return, the agent said he had reported this truck 3x staing it needed repair but no one listened. This is a horrible way to run a business by giving customers a product known to malfunction and speaks poorly of u haul's management and customer service. We were extremely distressed and upset today during our uhaul renting experience. The public needs to be aware of your inadequate, poorly maintained and unsafe truck s.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
3

Truck pulls to the right and bounces all over the place because the shocks are probably shot and it needed wiper blades went to use them I was better off leaving them off.

steven J. 
Évaluation :
4

Both at the rental and storage employee computers gave slight problems... causing delays.

Varick D.  |  Premières impressions 
Évaluation :
5

Nothing priod

Deley L. 
Évaluation :
4

Rien

Jagade W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

einer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandro B. 
Évaluation :
2

The van I rented had the low air-pressure tire icon come on immediately after I pulled out of the parking lot. I drove exactly 11 miles according to the van odometer (and the U-Haul receipt). This van gets a minimum of 11 miles to a gallon of gas. Yes, U-haul charged me for THREE gallons of gas--for 11 miles!!! A sheer, bald-faced rip off!! And the agent on duty refused to discuss the matter with me. He said to contact U-haul, and he walked away. From now on, all my rentals will be with Budget. I wouldn't U-Haul garbage!

keith H. 
Évaluation :
4

When I called to make my reservation over the phone somehow the pick up time was incorrect and when I showed up the lady behind the counter Deiondre Cooper, was rude and unprofessional. She wasn't very helpful with rescheduling my reservation and gave me attitude on not arriving for the original reservation time even though I explained to her that when I called the 800 number they put in the wrong pick up time.

Ricardo M. 
Évaluation :
4

A little better communication on truck availability, but otherwise top notch service.

Jeffrey C. 
Évaluation :
3

I rented the truck until 4 but i called ahead and told them i needed a couple of hours more, and they told me it was ok just return it before 12 am so i dont get charged double, and after checking they charged me double. so... get things straight.

Max O. 
Évaluation :
5

Rien

Laulince M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Urannie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

The staff was very friendly. Very nice people. Definitely I'll recommend

Lucas M. 
Évaluation :
5

Tanesha is excellent

Amy C. 
Évaluation :
5

Excellent customer service , very professional, efficient , honest, keen to help, proactive and friendly.

Marlon N. 
Évaluation :
5

Not much. Service was excellent, truck was clean with everything working.

Eric B. 
Évaluation :
5

The staff is always very helpful and pleasant.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSHANE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R.  |  Expérience générale 
Évaluation :
5

Great service and equipment. Always use them.

Alphonse W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo S. 
Évaluation :
5

The trailer I rented was not cleaned out. Was full of old blankets and was dirty. Had to make a trip back to location to return blankets

Scott V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johannes V. 
Évaluation :
5

Give tanesha a raise she did a great job helping me out

randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wagner V. 
Évaluation :
5

Muy buena atencion, en10 minutos ya estaba hiendome con mi equipo felicidades

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Let start with the fact that I made a reservation one month ahead of time and when I showed up to my selected pick up point, they did not have a truck for me. Call the 1800 number and got the run around for 30 plus minutes, talk with a scheduling manager which said there was nothing they could do since they forgot to schedule my one way move truck, decided to go to a bigger location and rented a local 26' with engine lights on, got my move done. I must customer service is piss poor, no accountability, no effort to make thighs right, no real management to take ownership of their mistake. No wonder Uhaul has the reputation it has!

Dominic B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN E. 
Évaluation :
4

The equipment was clean but the truck mirror was not in proper working order.

Robert H. 
Évaluation :
2

I couldn't use the trailer because of a flat tire, I had to deal with the flat myself because no one answered the phone at the location. I was still charged full price for something I could not use.

Raymond K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREY J. 
Évaluation :
5

The location was exceptional in service.when I arrived my truck was ready and waiting and the desk was very helpful.Not to mention very clean and organized

Nahja D. 
Évaluation :
5

Tanesha is excellent

Jose M. 
Évaluation :
5

Really fast and great service!

Milagros V. 
Évaluation :
5

I normally do not reply to these "rate your experience" requests, because it would be a full time job just replying to all of them and in most cases they just become part of some customer satisfaction database, while the employees involved in creating the experience are often ignored and likely only hear about these reviews if they are negative and somebody needs to be reprimanded. However, I am taking my time here and I am giving this excellent rating ONLY because the lady who helped me went above and beyond her duties in assisting me with a reservation for a van, which almost went awry unless she had not stepped in. Unfortunately I did not get her name and I really hope she finds out that I am very grateful for her effort in getting the van to me, staying calm and positive even while the place was shorthanded and obviously under duress. I admire her professional and kind attitude not just with me but with all the other customers who were waiting. Thank you, "mystery lady" and kudos to you and I really hope somebody makes the extra effort to find out who was on shift that day and she hears about this.

Zhann C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julio M. 
Évaluation :
4

efficient, convenient and reasonably priced.

Timothy H.  |  Premières impressions 
Évaluation :
3

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

michael m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott M.  |  Expérience générale 
Évaluation :
3

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Kelly B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P.  |  Online Move In 
Évaluation :
5

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Steve F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clovis C.  |  Expérience générale 
Évaluation :
5

Great customer service from your staff in Pompano beach.

Elliott M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwike P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenley F.  |  Premières impressions 
Évaluation :
5

Great experience.

Jeffrey J.  |  Expérience générale 
Évaluation :
4

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay M.  |  Premières impressions 
Évaluation :
5

Sabrina was outstanding-

mary lynn h.  |  Premières impressions 
Évaluation :
5

Manager is great. He is really on the ball.

CHUCK S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE M.  |  Premières impressions 
Évaluation :
2

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael m.  |  Premières impressions 
Évaluation :
5

The staff was so helpful and friendly Excellent experience

nadine t.  |  Expérience générale 
Évaluation :
5

She was s great helper !

Rosina L.  |  Premières impressions 
Évaluation :
5

All good

Arthur V.  |  Expérience générale 
Évaluation :
3

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

debra k.  |  Expérience générale 
Évaluation :
5

The young ladies at the counter could not have done any better with my rental . .

ELIZABETH K.  |  Premières impressions 
Évaluation :
5

Vanessa was a lot of help from reserving the truck and space to checking out.

Dan W.  |  Expérience générale 
Évaluation :
2

It is what it was !!!

DEON L.  |  Réservation 
Évaluation :
2

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

james h.  |  Réservation 
Évaluation :
1

Needed repair, very poor lighting

CALEB F.  |  Expérience générale 
Évaluation :
5

Friendly staff above my expectations.Thank you for a good service.

Maria H.  |  Expérience générale 
Évaluation :
1

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

NANNETTE J.  |  Expérience générale 
Évaluation :
1

Your prize is cazy

eddie a.  |  Expérience générale 
Évaluation :
3

understaffed and long waits

JASON C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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