Good job!! Keep it!!Lourdes C.
Customer Reviews for U-Haul Moving & Storage at Sample Rd
Pour nous contacter
Pompano Beach, FL 33064
(E Of Dixie Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.lisa p. | Premières impressions
The team at U-Haul was great. Tanisha The manager, and Dimitri were excellent, friendly and so helpful.larry I.
Le client n'a pas laissé de commentaire.daniel D.
I rented 2 trucks a 15 ft and 20 ft. Eb15bft had exhaust issues prior to when I rented it the\at was fixed with duct tape so for the last 1100 miles of my trip we could only do between 50 and 60 mph adding a day and a day and a half to the trip while smelling fumes your roadside service and calling system is the worst I've ever had to deal with. I would ever use haul again I would rather pay more somewhere elseStephen M.
Le client n'a pas laissé de commentaire.Timothy H. | Expérience générale
Great experienceCraig B.
Le client n'a pas laissé de commentaire.Alf D. | Premières impressions
Great experienceEVENS M.
Employees were very professional and had everything I needed.Mark S.
Have another 10 foot vehicle availableBrad C.
Le client n'a pas laissé de commentaire.Stella R.
Le client n'a pas laissé de commentaire.FRANCISCO B. | Expérience générale
The reservation system books and reserves trailers that the locations don't have. The location that I did get a trailer at was less than helpful. I needed to change the ball. They had no tools to do the change I did it myself When returning the manager argued about where to park the returned trailer. They have an awkward situation to return. Should not be the responsibility of the customer to be the Uhaul valet. I wouldn't go back to this locationfrederick S.
They gave us a truck on double EE and then caught us in their policies when we put some gas in the truck terrible mgmtCATHERINE L.
The customer service is so bad, the boys don't even know how to talk to customersâ€¦ I was three yesterday they even say hello to me, I tried 2 times saying:â€ how r u doing sir ?â€ No answer, i was about leave and get my service somewhere else, as it was late I didn't get no choice â€¦ please teach about customer serviceâ€¦James L.
Le client n'a pas laissé de commentaire.Frank S.
The equipment I preordered were not at the location that I was changed toJoe V.
I returned the large truck 8 hours early I needed a small van for a few hours because it was raining terribly The manager basically told me to pounce saltCATHERINE L.
The woman at the front desk was extremely rude and unfriendly. My closing delayed so I have to keep the stuff in the truck for one more day and she said that she will tow away truck with my belongings if I won't return it same day. I was forced to rent storage and pay for the whole month though using it couple days.Eric P.
While overall the vehicle was clean and operated within parameters it left two big stains in my drive. It smelt like brake fluid.Padriac L.
The crew at Sample in Pompano were friendly and professional. Highly recommend them for your truck needs.Claude B.
Very goodElivelton L.
Le client n'a pas laissé de commentaire.Frederic R.
Give tarnisha a raise n get more workers like herrandy W.
Le client n'a pas laissé de commentaire.sonia V.
Le client n'a pas laissé de commentaire.JESSE L.
I was very happy with the service. I wish I could remember the gentleman's name who helped me. He was very attentive and accommodating. Keep up the good work guys.Elba G.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Fabienne F.
My original reservation made a week in advance for pick up at the 2801 N Dixie Hwy, Wilton Manors, FL 33334 location. I arrived and there was not a pick up truck available. I had to go the new location where they were super nice and took care of everything. I am ANNOYED I had to spend an extra $20,00 for another UBER ride to the new location....... Very disappointed with 2801 N Dixie Hwy, Wilton Manors, FL 33334 location.Clarence M.
The park lights stopped working. The brake and turn signals work but no park lights.steven J.
First off my reservation online had my pickup location at another Uhaul about 4 miles away. At that location the rep was not very friendly or understanding. I think your system should inform the customer if the location changed. Secondly, at the location I picked up from at least they had the trailer I needed. Again, customer service was negligible. The rep almost didn't want to respond to anything I was saying with quite an attitude. Come in Uhaul, you're a large company, certainly some resources can be expended to customer service.Kendall R.
Le client n'a pas laissé de commentaire.katherine L.
You should check if the trailers are waterproof for a long trip, it's the second time there is water insideLise T.
friendly, knowledgeable helpful staff no waiting, no hiccups thanksKenneth L.
Le client n'a pas laissé de commentaire.Juan V.
The dashboard/center council cup holders were Dirty While I was driving a water bottle came out from under the driver's seat my my employee had a roll of ritz crackers roll out from underneath the passenger seat For the years I've used this location a lot I use your trucks for work sometimes And was definitely not pleased with the rental that I got todayJason H.
The only thing I had an issue with was the mobile return I was there at 930 and ended up having to just leave the trailer and hope for the best the website kept freezing on the page where you took the picture of the trailer.MATTHEW B.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Kins F.
I've used this location many times without issue. This was the first time encountering this associate. Perhaps he was new. Seemed unaware and unsure of everything. Advised no motorbike trailers were avail (I see two,perhaps reserved,no telling. They were both still there when I returned mine the following day) upon returning my trailer,I advised him I would park the trailer and asked if he would sort out my reciept online. He asked if I could do it online. I said no,he takes care of that. Two days later,after calling main customer service,I was advised my rental had never been checked in. It was finally sorted and a reciept was emailed. No pther customers presemt upon my return,so not as though they were too busy. Just advising, not complaining. I will still use this location in the future.Stephan L.
Service was horrible..Veronica E.
Le client n'a pas laissé de commentaire.Marcos P.
Le client n'a pas laissé de commentaire.Kenneth V.
Le client n'a pas laissé de commentaire.Maxime B.
Le client n'a pas laissé de commentaire.jaime G.
Le client n'a pas laissé de commentaire.Gaurav S.
Kevin and staff were all helpful.Caroline W.
Le client n'a pas laissé de commentaire.JOHN B.
Pontual atendent l'm sÃ³ glad thanks UhallMANOEL K.
U-haul has been for. A long of years one of the company that helps me get the job done. Home Depot and U-Haul are the 2 companies that my business cannot survive without them.Dirceu G.
Keon was Awesome at the locationMATTHEW R.
My vehicle was not available when I went to pick up. I was sent to a different location & when I got their they didn't have the correct vehicle either. The ladies where rude at bot locations. It's not my fault that the two employees didn't properly communicate the correct vehicle. I would get this corrected asapjohn O.
It wasn't the location we agreed to. Though your company worked with us. So we were happy with the service on the phone and the people at the location they were extremely helpful.George S.
Your staff is consistently helpful and stellar…very impressive!MELVIN J. | Expérience générale
Le client n'a pas laissé de commentaire.WALTER P.
Le client n'a pas laissé de commentaire.clarence B.
Great serviceBrea C.
It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.Gia F. | Premières impressions
Le client n'a pas laissé de commentaire.Brian E.
Le client n'a pas laissé de commentaire.PartiesNFun E.
Great job - truck was ready to go upon arrival and attendant was courteous and efficient.Irving K.
Quick and efficient with both check out and return.Deborah C.
The staff was friendly, efficient and professional. I had a wonderful experience, this was my first time renting, I would definitely use you guys again and recommend you to family and friendsTeresa P.
Clean the trucks in the cabin.Jaime V.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Mindy M.
Employees are not polite, really bad experience, they don't say hello ( office guy, and the guy who hooked up the trailer) and treated you like shit.geoffrey A.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Roshell S.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.MATILDA T.
Le client n'a pas laissé de commentaire.Helio E.
Staff was courteous. Truck was clean and worked fine! MerciEmma M.
Le client n'a pas laissé de commentaire.Emerson S.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.Stephan L.
Cargo Van had a very low right rear tire. Guy said it was a bad sensor. But actually, the tire had a nail in it. The left blinker bulb burned out as well. But at check-in the guy gave us 20 dollars off rental, which was very nice of him.Amy S.
Upon pickup, the truck's steering wheel was locked in place and the clerk had to unlock it with extreme difficulty. This was not easy and required quite a bit of strength.This occurred for us 2 more times today as we tried to start the vehicle. It took over 10 minutes each time to do this and we even called roadside assistance but we were finally successful. Upon return, the agent said he had reported this truck 3x staing it needed repair but no one listened. This is a horrible way to run a business by giving customers a product known to malfunction and speaks poorly of u haul's management and customer service. We were extremely distressed and upset today during our uhaul renting experience. The public needs to be aware of your inadequate, poorly maintained and unsafe truck s.William K.
Le client n'a pas laissé de commentaire.Robert O.
Truck pulls to the right and bounces all over the place because the shocks are probably shot and it needed wiper blades went to use them I was better off leaving them off.steven J.
Both at the rental and storage employee computers gave slight problems... causing delays.Varick D. | Premières impressions
Nothing priodDeley L.
Le client n'a pas laissé de commentaire.einer T.
Le client n'a pas laissé de commentaire.Leandro B.
The van I rented had the low air-pressure tire icon come on immediately after I pulled out of the parking lot. I drove exactly 11 miles according to the van odometer (and the U-Haul receipt). This van gets a minimum of 11 miles to a gallon of gas. Yes, U-haul charged me for THREE gallons of gas--for 11 miles!!! A sheer, bald-faced rip off!! And the agent on duty refused to discuss the matter with me. He said to contact U-haul, and he walked away. From now on, all my rentals will be with Budget. I wouldn't U-Haul garbage!keith H.
When I called to make my reservation over the phone somehow the pick up time was incorrect and when I showed up the lady behind the counter Deiondre Cooper, was rude and unprofessional. She wasn't very helpful with rescheduling my reservation and gave me attitude on not arriving for the original reservation time even though I explained to her that when I called the 800 number they put in the wrong pick up time.Ricardo M.
A little better communication on truck availability, but otherwise top notch service.Jeffrey C.
I rented the truck until 4 but i called ahead and told them i needed a couple of hours more, and they told me it was ok just return it before 12 am so i dont get charged double, and after checking they charged me double. so... get things straight.Max O.
Le client n'a pas laissé de commentaire.kathleen T.
Le client n'a pas laissé de commentaire.Urannie F.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.Victor D.
Le client n'a pas laissé de commentaire.Lynn M D.
Le client n'a pas laissé de commentaire.Matthew D.
The staff was very friendly. Very nice people. Definitely I'll recommendLucas M.
Tanesha is excellentAmy C.
Excellent customer service , very professional, efficient , honest, keen to help, proactive and friendly.Marlon N.
Not much. Service was excellent, truck was clean with everything working.Eric B.
The staff is always very helpful and pleasant.Michael P.
Le client n'a pas laissé de commentaire.RUSHANE F.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Carlos R. | Expérience générale
efficient, convenient and reasonably priced.Timothy H. | Premières impressions
Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.michael m. | Expérience générale
Le client n'a pas laissé de commentaire.Elliott M. | Expérience générale
When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.Kelly B. | Online Move In
Le client n'a pas laissé de commentaire.Christine P. | Online Move In
I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave theteSteve F. | Expérience générale
Le client n'a pas laissé de commentaire.patricia T. | Expérience générale
Le client n'a pas laissé de commentaire.Clovis C. | Expérience générale
Great customer service from your staff in Pompano beach.Elliott M. | Premières impressions
Le client n'a pas laissé de commentaire.Dwike P. | Expérience générale
Le client n'a pas laissé de commentaire.Glenley F. | Premières impressions
Great experience.Jeffrey J. | Expérience générale
We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,Kay M. | Premières impressions
Sabrina was outstanding-mary lynn h. | Premières impressions
Manager is great. He is really on the ball.CHUCK S. | Expérience générale
Le client n'a pas laissé de commentaire.ANTOINE M. | Premières impressions
It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.michael m. | Premières impressions
The staff was so helpful and friendly Excellent experiencenadine t. | Expérience générale
She was s great helper !Rosina L. | Premières impressions
All goodArthur V. | Expérience générale
No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.debra k. | Expérience générale
The young ladies at the counter could not have done any better with my rental . .ELIZABETH K. | Premières impressions
Vanessa was a lot of help from reserving the truck and space to checking out.Dan W. | Expérience générale
It is what it was !!!DEON L. | Réservation
Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .james h. | Réservation
Needed repair, very poor lightingCALEB F. | Expérience générale
Friendly staff above my expectations.Thank you for a good service.Maria H. | Expérience générale
I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etcNANNETTE J. | Expérience générale
Your prize is cazyeddie a. | Expérience générale
understaffed and long waitsJASON C. | Expérience générale
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