Customer Reviews for U-Haul Moving & Storage at Semoran Blvd

7 714 évaluations

2055 State Rd 436   Winter Park, FL 32792
(North of Aloma)

(407) 678-4467

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 678-4467

2055 State Rd 436
Winter Park, FL 32792
(North of Aloma)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

javier L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
3

Better inspections needed on equipment before giving out as rental. Had several issues with trailer that didn't show themselves until I needed to use them. The drop down step was stuck and it ended up breaking my girlfirends hand because we got it unstuck. Couldn't open door if we didn't. Trailer brakes didn't work and the trailer always jolted forward when I stopped. Had some kind of rattling above 50 like something wasn't promptly aligned or bent. Also only had one axle chain for under the car which was barely long enough and I used it on a sedan. One or two things I can understand but when the main features of the trailer don't work, it leaves a bitter taste in my mouth in regards to future rentals.

Jayden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Have rented here several times always good experience

michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo A. 
Évaluation :
4

Truck needs new wiper blades

Janice S. 
Évaluation :
5

Everything was simple check in and return

virginia C. 
Évaluation :
3

Trucker in poor condition and odometer is misreading actual miles. Only traveled 11,5 miles according to smartphone and truck registered 20+ Miles.

FERNANDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tyler C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy H. 
Évaluation :
3

Very good location. Please get some jacks for your employees as they should not have to risk injury picking up those heavy tongues on the large trailers.

John L. 
Évaluation :
1

I reserved in Oviedo @ 8:30 a.m. It was changed without notifying me to Winter Park @ 7:00. At 7:56, I received a rude voicemail from Jonathan, saying I needed to call back within 5 minutes if I still wanted the truck. I called, he was dismissive. When I arrived, the dollies I reserved online were not available. Instead, I had to spend an additional $90 to buy my own, because U-Haul or the people at this location cannot do their job. At the end of the day, when returning the truck, I forgot to refill the gas tank prior to returning. Because I was so tired, I checked to see how much it would be to have U-Haul refill - I have a screenshot that says $15. But, no. I was instead charged $33. Had the inadequate website that allowed me to reserve two dollies when you did not have them told me the charge would be $33, I would have purchased the gas myself. Horrible.

Kameron B. 
Évaluation :
3

I rented a van and a storage unit but they didn't have the storage unit for me as they had overbooked. The associates were helpful in trying to find units at other locations but i ended up having to go somewhere else

Kyle B. 
Évaluation :
1

I placed my order for a U-Haul truck 3 weeks prior to my pickup date my order included a furniture dolly hand truck when I arrived I was told that they had no furniture dollies and no hand trucks available at any location within 50 Mi of the location this was unacceptable due to the fact that he's moving three bedrooms worth a furniture as a result I purchased a $49 hand truck at the facility as I left the facility and drove to my apartment apparently the door Miss function and the hand truck fell out of the empty truck onto the road and I was unable to retrieve it I then returned to the location and purchase a $70 hand truck what should I use for my move this is completely unacceptable costing me over $100 to purchase items I did not need and all I was doing was renting to items of assistance for less than $25 I do expect some compensation for my Misfortune and I will be writing to the president of U-Haul next week if I don't receive some immediate action

Stuart B. 
Évaluation :
4

better maintenance on trucks. the truck I rented had much too much play in steering wheel. it was hard keeping the vehicle in its lane at 60 mph

Hugh A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDY S. 
Évaluation :
5

I enjoyed the quick preparation process before getting the van and afterward. the van was clean and comfortable. They had it ready when I arived. It was great to have an appointment.

James J. 
Évaluation :
5

Personnel amical

Rosemary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIPE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby C. 
Évaluation :
5

I'm not sure your U-Haul reps did everything right and very polite

Marcel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
3

Truck we got was not safe at all. I can't believe they give truck like this for people to drive. I couldn't drive past 40 miles. It was all shaking, ac was not working. Bad,Bad,Bad.

Haris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael L. 
Évaluation :
1

You've charged my credit card twice! Once for the 242 dollar amount when the truck was returned Wednesday. Now again god morning, another charge of 242 which is ridiculous. The original pending charge of 295 was washed out as expected once the truck was checked in but now I have no pending transactions and Two completed charges of the 242 amount. That's unacceptable. The hold time to contact you is really bad but I'll keep trying. I really need one transaction refunded asap.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chabeli P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIPE D. 
Évaluation :
5

We had a reservation to pick up a 10-foot moving truck at a gas station near our house. When we arrived, we were told they had no trucks available, even though I had reserved one several days before. They said there was nothing they could do. I remembered there was a regular UHaul location several miles down, and luckily they had a truck available. We ended up with a 15 footer because they had no 10-foot trucks available and even though it wasn't our fault, we had to pay the difference. Not thrilled with that part, or with the fact that we had made a reservation and then we showed up and they had no truck, but the second location was good.

Sarah H. 
Évaluation :
2

The truck was on when I got it, very inconvenient. The desk staff was not the best

kiamiah S. 
Évaluation :
1

Don't rent vehicles that don't work

Jean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluyemisi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric G. 
Évaluation :
2

Reserved a cargo van for a 5:30pm pick up, spoke to an employee earlier in the day and confirmed there would one available. Once arriving at this location there was no cargo van, my only option was a 15'. Which is unfortunate for the other family waiting behind me who needed the truck I was getting when I didn't even need that size. I did get the 15' for the same price of the cargo van however the difference in how much it took for gas was more than the cargo van would of been. A phone call would of been another option, then we could of located a smaller option at a different location.

Alison R. 
Évaluation :
5

Javier is great!

CARRIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Nothing. everything was great

thomas G. 
Évaluation :
1

Rented the trailer for 3 days. Had a flat on the trailer. Called roadside, they said it would be several hours and just drive it back to where rented. Got back to Uhaul at 4:45 and door was locked. With several customers outside trying to get in and do returns. Tapped on the door, a girl came out and With an attitude seemed annoyed said someone will come out to help. Had to knock on windows at 5:15 cause nobody came out. A guy finally came out and said he couldn't switch the trailer because it's after hours and the computers go down at 5pm, I told him I came at 4:45 and the door was locked. They could have switch if they didn't lock the doors before 5pm. Told me to come back the next day. Poor customer service, with attitudes. Very Very bad experience that challenged my schedule without a care in resolving an issue.

Steven S. 
Évaluation :
5

More registers open, the line was long and only one person was behind counter.

David Y. 
Évaluation :
3

Cabin of truck infested with roaches

Elisabeth W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valerie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia P. 
Évaluation :
1

This was not the location I originally requested or the location my order was supposed to be at. My original van wasn't available and then the truck I was promised wasn't at the location I was told to go to. I was given this one after hours of running around. The customer service at all locations was very helpful but the system needs some work.

Tasha H. 
Évaluation :
2

I stood in the store for 10 minutes where no employee could be found. A girl finally showed up and sat at the counter with her foot in the stool and knee up to her cheek. She had no professionalism whatsoever. The truck seat was torn to shreds. When I returned the truck I was charged for 10 additional miles when I only drove it a total of 7.

KIMBERLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carline A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dannielle C. 
Évaluation :
5

Joshua at pick up location was great!

Frank A. 
Évaluation :
1

We made a reservation on Wednesday last week for a pick-up truck at this location at 5:45 pm on Sunday, we were informed on Sunday around 3:00 pm that the truck wasn't available here and that we should go to another location when we got there a pickup wasn't available either. I was offered a box Truck but that wasn't going to work for me. We expect to at least receive the $50 credit in our account for the reservation guarantee that you offer.

Libia V. 
Évaluation :
1

I reserved a 15 ft truck, and two different dollies about a week in advance. We arrived to pick up truck and told they didn't have the smaller dolly you use to stack boxes, what???? The female clerk was rude and acted like she could care less. I asked about the charge breakdown and the response was inadequate. I didn't want an argument just an explanation. I have moved many times in my life but not often so things change over time. I was told there's a quarter tank of gas so just make sure there's a quarter tank when returned! What? It used to be full at pick up and full when brought back. I asked how many miles to the gallon does the truck get? She got annoyed and couldn't tell me. So I put in too much as we only went 17 miles and we put in gas before the move since there was only a quarter of a tank. I didn't want to have to stop and get gas with a full truck of furniture! Can't get that back. If it had been full or at least 1/2 a tank full in the beginning, I would have been ok. They charge for the truck, equipment, 1,19 a mile plus gas!!! The 1,19 a mile does not cover gas!!!!! Very disappointed

Diana M. 
Évaluation :
3

The wait time at both the pickup and drop off was a little long. Do what you can to reduce wait times is my recommendation.

Troy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika G. 
Évaluation :
3

After renting many uhauls, apparently this one requires a second name and number on the contract though it says nothing about that one the website. Also, don't make the choice of an appliance dolly for rent part of the package as according to the people that work at this location, they have never had one. I damaged a washer and very nearly injured myself using the standard dolly they had. There is no reason for me to even attempt to go through all of the aggravation to rent with U-Haul again unless Penske, Lowes and Home Depot are completely out of vehicles.

Matt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

the return was quick and easy

AARON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josefean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIPPUS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Nothing I didn't have any problems

Angelia D. 
Évaluation :
4

There were no trucks available however according to the website reservation system there was availability. I then reserved a trailer and stated I would return after hours and upon return was charged double. I input a dispute during the return that didn't appear to get a response. I then had to call and dispute the charge over the phone. The location was good but the process was not ideal.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tokye W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorimar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvester C.  |  Premières impressions 
Évaluation :
5

My belongings were there for a very long time. I finally moved out and it was in the same condition I left in. The place was clean, secure and protected.

SUZANNE L.  |  Expérience générale 
Évaluation :
5

Nothing… Your service was A1

Felix F. 
Évaluation :
5

Got the truck fairly quickly and check back in was even faster.Still waiting to see if any money is getting credited back to me, since I was UNDER the estimated mileage, but I'm sure I'll find out soon.

Rob G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHIWAN B.  |  Expérience générale 
Évaluation :
5

As with this visit and each visit prior, the employee's have always been helpful and friendly. I will only rent uhaul from this location.

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velma G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC E. 
Évaluation :
5

All went well - keep up the great work and customer service.😊

Starnes K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

5 stars very kind folks

Brian B.  |  Premières impressions 
Évaluation :
5

Very easy to drop off and friendly employees !

Paula B. 
Évaluation :
5

Nelly was the best!! She was super helpful and friendly and was there when I needed her

Sarah D. 
Évaluation :
5

The manager picked me up from work the day I needed to pick up the van because my Uber app failed. He volunteered this...with a smile, like it was his idea of a good time. Saved my vacation. Drop off was a breeze, too. Best u haul experience ever

Victoria E. 
Évaluation :
1

This location did not have my order completed and no one notified me. The manager told me that's how the company runs. Since I couldn't get what I ordered the manager substituted an item and told me that he would adjust the price, which he did not. The manager also told me that any unopened bags of blankets would not be charged and that when I returned the truck the prices would be adjusted. The manager also had an attitude and was very rude. He let me know that I would not be charged for at least 48 hours because they would only be putting a hold on my card and had to adjust the price and blanket count before charging me. I filled out the drop off thing online when I returned the truck and have still not heard a single word back from anyone in regards to these issues. And now almost a month after my rental I am getting text messages, not even a phone call, in regards to my credit card declining the interstate tolls. This is above and beyond ridiculous. The fact that this company can not get their customers orders correct, inform them when they are not correct, and then have an attitude, and then don't know the correct policy or the way things should be done with billing, then can't reply to charge disputes, and then I sit on the phone for the longest time ever and can't get a real person to talk to, to try to get this resolved.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANCE G. 
Évaluation :
5

Good service

Beatriz G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS W. 
Évaluation :
5

Awesome people

Dana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUAN P. 
Évaluation :
4

They were really helpful in finding a suitable truck for me to use. My only complaint is that my car is blocked in at the location. A truck was parked and left directly behind it at close. Completely blocking the parking area. Perhaps a sign or reminder for drop offs to not block the parking lots one entrance would help.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL O.  |  Expérience générale 
Évaluation :
5

Merci.

carmen a.  |  Expérience générale 
Évaluation :
5

What started as a Small 5 X 5 exterior, but was inside non climate in 2003 when i graduated from College then A 10 × 10 when i moved back down in 2005 to start a new chapter, then in 2019 ended up with the biggest unit. As Had another unit someplace else, and wanted to combine all units in to 1. All the Managers and staff have been so nice, friendly, and helpful so decided to move back home, and no longer need.

KATHLEEN N.  |  Expérience générale 
Évaluation :
5

Staff was helpful and flexible with handing my request to change the unit size. In spite of being very busy, the staff person was friendly and helpful.

Donna K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celesta T.  |  Expérience générale 
Évaluation :
5

Always a good experiance

Gregory V.  |  Expérience générale 
Évaluation :
5

Simply the most professional organization from my initial call 3 years ago to the moment I closed my final storage unit - countless rentals and units and the service and excellent standards never waivered. Simply the best choice for storage, rentals and excellent courteous service.

Mary Lynn M.  |  Expérience générale 
Évaluation :
3

I'm very upset because I reserved a 5/10 storage did not have it said whoever was in charge the 28th the Lady had the keys they needed to clean out my mower had to leave I could not wait until the 30th so now after a month I have to pay $40 extra I'm truly upset because I don't have money to move me to size I wanted plus we could not get in touch with 2other storage near me I've paid almost $200 in Jacksonville for over year I'm upset so I'm hoping I can get some kind of discount or senior discount starting in March for my first payment. Thank You Alicia Massey (407)310-2008 Also we had to wait in cold for 15minutes until alarm set on the complex I'm not one to complain much but this wasn't a pleasant experience But My Customer Service Rep. Was Very Kind in Doing My Contract

Alicia m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber L.  |  Premières impressions 
Évaluation :
5

Billy is awesome. I cannot even begin to explain my gratitude for him. I appreciate all the help he provided with the storage unit. I would highly recommend this Uhaul location. Thank you Billy!

Annabelle H.  |  Expérience générale 
Évaluation :
4

My only problem was the service was always so slow. There would be a line in the lobby and one person handling customers and other people would be walking around. Or there would be nobody in the lobby and I stood there waiting for what felt like 10 minutes. There was a gentleman in the garage and another one in what sounded like the bathroom and I had to shout for service. I've walked out of the lobby several times because I got tired of waiting to ask a question about products available.

KATHRYN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwain I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorden D.  |  Expérience générale 
Évaluation :
5

Great check in experience and return process.

Mark F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcos C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W.  |  Expérience générale 
Évaluation :
5

Samuel ,Maurice and there was another guy but forgot his name. Great customer service and very helpful.

Ruchelle S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

soon beom k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUCHELLE S.  |  Expérience générale 
Évaluation :
5

If there's more space to drive around it would be great. The parking next to it should be good to open more space for people to drive around. Other than that is good.

Elvira T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette C.  |  Expérience générale 
Évaluation :
5

They were awesome very helpful and waited for us cuz we got there late

Betty L.  |  Premières impressions 
Évaluation :
2

This facility is virtually impossible to access and no Iparking anywhere due to all the rental vehicles available. Trailers are parked in every spot, including handicap parking areas. They are understaffed at peak hours.. There should be a limit in how many rentals can be returned to the same location. This is a Uhaul issue, not just this location. Would not recommend to anyone.

JAY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUGH M.  |  Expérience générale 
Évaluation :
3

Storage Prices are too high

Shamika G.  |  Premières impressions 
Évaluation :
1

When I booked the uhaul, I called and told the person in the phone I need a uhaul big enough for about 8 boxes and a queen sized bed and a desk. She suggested this size and the size of my space is too small. I had to squeeze my things in the space and I really wish she didn't set me up for such a small storage unit.

Nicole N.  |  Online Move In 
Évaluation :
2

The loading docks were used for parking Uhaul Trucks. The day we moved out of our 10by10 and 10by 15 we had paid for labor for three people and we had to walk everything out to the parking lot and it took at least an extra hour at 225 dollars an hour because we couldn't get to the docks. Dennis Smith unit 2029 and 2034

Dennis S.  |  Expérience générale 
Évaluation :
5

I have used U-Haul many times and have had a great experience each time. Online renting is really fast and efficient.

VANESSA P.  |  Online Move In 
Évaluation :
5

Move in was very simple and easy. Everything you needed was available, which made packing the storage unit quick and convenient! I have to call to check in because I changed my reservation multiple time but other than that my experience was great! Ms. Nona is very helpful and knows exactly what to do to care for her customers. She's amazing!

Gabrielle F.  |  Premières impressions 
Évaluation :
4

Had a little difficulty accessing facility after hours but was given help figuring it out. Excellent office staff service and support.

Lissaette V.  |  Premières impressions 
Évaluation :
5

Merci!

Stephanie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikita l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRMA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca I.  |  Expérience générale 
Évaluation :
5

Excellent service from staff especially John thank you

ELBA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velma G.  |  Premières impressions 
Évaluation :
5

August @ the front office was very knowledgeable, friendly, efficient and professional from beginning to end.

Trisha S.  |  Expérience générale 
Évaluation :
5

Everyone was extremely helpful! This was my first time using a storage unit and I was pleasantly surprised fitting a 5 foot dresser, queen sized bed frame, queen sized mattress, and my closet of clothes in a 5x5! More space than expected! 10 out of 10 would recommend!

HUGH M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D.  |  Expérience générale 
Évaluation :
5

I am thrilled with the cleanliness and upkeep of the the indoor climate controlled storage area. I entrusted my possessions to the Uhaul storage on Semoran Blvd. in Orlando for a full year contained in a variety of storage systems (trunks, plastic bins, cardboard boxes, plastic bags, and suitcases). Upon move out, I did not find ONE bug or trace of pests while moving or unpacking. It was very impressive and I was gratefully pleased. Even upon doing the final sweep of the unit, there were zero traces of pests found. Amazing! Thank you for maintaining such clean and safe storage during my transition. I was able to transport and unload with confidence. The BEST storage location I have encountered to date over the span of multiple moves over the years.

Roxanne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G.  |  Premières impressions 
Évaluation :
4

I have been using storage at thus UHaul for four years. The facility is clean and secure. The staff is friendly and helpful. The only critical comment is that this facility gets very busy. There can be a long wait at times.

PATRICIA W.  |  Premières impressions 
Évaluation :
5

Every experience I've had with this location since I first moved to Orlando in 2005 has been great. The staff are all friendly, helpful, and always go the extra mile in my experience.

Shannon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet s.  |  Expérience générale 
Évaluation :
4

The unit door occasionally malfunctioned

dee m.  |  Expérience générale 
Évaluation :
5

Owner was helpful and friendly.

CASEY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaye N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evann L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLIE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CENTRAL FLORIDA S.  |  Expérience générale 
Évaluation :
5

Awesome customer service. Very helpful and informative staff.

Janet C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMAS R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gernot B.  |  Premières impressions 
Évaluation :
5

The two employees working the cash register in the morning on Sunday June 20th were phenomenal. I wish I'd written down their names. Eager to please and knowledgeable. I look forward to the rest of my lease at U-Haul.

Jeffrey K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley L.  |  Expérience générale 
Évaluation :
4

I started the facility at $100 per month and is it steadily increased as I was ready to leave it was getting up to $150 a month I believe this is really a little excessive

FREDRICK W.  |  Expérience générale 
Évaluation :
5

The person who waited on me was great—courteous and friendly.

Pattii W.  |  Premières impressions 
Évaluation :
3

The guy who came out to tell us about storage was polite and friendly. The directions on how to get to unit was confusing. I got lost and I'm a math and science teacher. Need to be more clear. Maybe you should highlight for customer and explain more in detailed. I felt rushed with the directions on how to navigate how to get to room. Suggestion #2- When you walk in initially there is a girl that does not check in or out. So she informs you someone will be with you. The wait for some one was to long. The first person that we see was Tiffany Bennett. She look super tired She didn't say hello, welcome. Her greeting was none existent. She was very unpleasant. I can understand her demeanor since she was outside in 100 degree weather. Anyway we deserve great customer service. The only reason she began to be nice is when she realizes we return van at wrong location and she didn't have to do any work. Either your employees are are over worked or they they hate their jobs

Sherraine G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michal C.  |  Expérience générale 
Évaluation :
1

Too expensive and no alerts for due date , I almost loose my belongings.

CHRISTINE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell J.  |  Premières impressions 
Évaluation :
5

Very clean facility.

Dan D.  |  Premières impressions 
Évaluation :
5

Great experience and we experienced no issues. The staff were very timely in closing our unit out and we appreciate the excellent service level.

john b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maritza H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette C.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Great experience moving my stuff in the storage.

Cynthia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY T.  |  Premières impressions 
Évaluation :
5

Very good experience all around.

Dale M.  |  Premières impressions 
Évaluation :
5

You guys were very accommodating thanks I shall be utilizing your services in the ne’er future

RONALD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

darren f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Premières impressions 
Évaluation :
5

H̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.

CHRISTINE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K.  |  Premières impressions 
Évaluation :
5

Excellent staff!

tiiyaisha t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert S.  |  Premières impressions 
Évaluation :
5

Más empleados para servicio al cliente

Evelyn C.  |  Expérience générale 
Évaluation :
5

The extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!

TREY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn C.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and efficient and helpful

Louisa M.  |  Expérience générale 
Évaluation :
4

Jorge was very helpful.

paul w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audryanna o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert l.  |  Expérience générale 
Évaluation :
5

Wendall and his team is outstanding! Thanks David C.

Z David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

swap shop t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara F.  |  Premières impressions 
Évaluation :
2

Experience was fine--until on 8/18/2020 my credit card was charged $212,6 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.

Jeffrey C.  |  Expérience générale 
Évaluation :
5

Not often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!

DAN J.  |  Expérience générale 
Évaluation :
5

Great service but mos importantly great people. I recommend them and I will continue using them every time I can.

Emmanuel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha W.  |  Expérience générale 
Évaluation :
5

Wendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary

Steven S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanell J.  |  Expérience générale 
Évaluation :
5

Great service

Carlos S.  |  Expérience générale 
Évaluation :
5

Wendyl and staff are great genuine peope very patient

Christopher T.  |  Expérience générale 
Évaluation :
5

This U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.

BRIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura P.  |  Expérience générale 
Évaluation :
5

Dion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth

Beth B.  |  Premières impressions 
Évaluation :
5

Very Friendly and Knowledgeable staff.

Dominique S.  |  Expérience générale 
Évaluation :
4

THe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen

Christopher T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY B.  |  Expérience générale 
Évaluation :
1

I checked out on my "rental due date" and the facility is trying to charge me for the month ahead

Doug G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward l.  |  Premières impressions 
Évaluation :
5

I have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.

Kehana W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky D.  |  Expérience générale 
Évaluation :
5

Great customer service always friendly everytime I needed to call they were very helpful

carla m.  |  Expérience générale 
Évaluation :
5

Would recommend this facility highly.

KATHLEEN H.  |  Expérience générale 
Évaluation :
5

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

Jeanne C.  |  Expérience générale 
Évaluation :
5

Outstanding service! Thank you

Coleen W.  |  Expérience générale 
Évaluation :
5

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Jeanne C.  |  Expérience générale 
Évaluation :
5

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Debbie B.  |  Premières impressions 
Évaluation :
5

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

MAxine S.  |  Premières impressions 
Évaluation :
3

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

CHERYL D.  |  Expérience générale 
Évaluation :
5

Needs no impovement,

Saven W.  |  Expérience générale 
Évaluation :
5

Great place to do business with

Luisa S.  |  Expérience générale 
Évaluation :
5

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Andrew H.  |  Expérience générale 
Évaluation :
5

Wendell and his team were great. Facilities very well kept.

Carissa B.  |  Expérience générale 
Évaluation :
5

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Pattii W.  |  Expérience générale 
Évaluation :
5

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

Pat P.  |  Expérience générale 
Évaluation :
4

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Jeri Lynn H.  |  Expérience générale 
Évaluation :
5

Your counter service was spot on in customer satisfaction.

Kendall R.  |  Premières impressions 
Évaluation :
5

Thank you for your kindness. In every way, your facility was #1!

kathleen b.  |  Expérience générale 
Évaluation :
5

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Gretchen S.  |  Expérience générale 
Évaluation :
5

Always feel home👍

Magalia P.  |  Premières impressions 
Évaluation :
5

Excellent service!

Carissa B.  |  Premières impressions 
Évaluation :
5

The nicest storage facility I've ever encountered.

Christopher H.  |  Expérience générale 
Évaluation :
4

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

MICHAEL C.  |  Expérience générale 
Évaluation :
5

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Traci H.  |  Premières impressions 
Évaluation :
5

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Merci.

Christian G.  |  Premières impressions 
Évaluation :
5

Go jobs

Hector A.  |  Expérience générale 
Évaluation :
5

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Rebecca I.  |  Premières impressions 
Évaluation :
5

Great service, great facility!

Raquel C.  |  Premières impressions 
Évaluation :
5

No problems whatsoever at the facility.

Joshua W.  |  Expérience générale 
Évaluation :
5

Fast check in and out

Claudette G.  |  Premières impressions 
Évaluation :
5

I had a great experience with UHAUL.

Mena A.  |  Expérience générale 
Évaluation :
5

Excellent!😀

John K.  |  Premières impressions 
Évaluation :
4

7

Natalee R.  |  Expérience générale 
Évaluation :
5

As promised. Very helpful. The staff was very nice and knowledgeable !

Mary Lynn M.  |  Premières impressions 
Évaluation :
5

..

DEBORAH B.  |  Expérience générale 
Évaluation :
5

Quick, courteous & accommodating

Denise D.  |  Premières impressions 
Évaluation :
5

Great staff, clean location, very secure, very confident my stored items are well protected.

TREY S.  |  Premières impressions 
Évaluation :
5

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Donita J.  |  Expérience générale 
Évaluation :
5

Fantastic storage facility with employees that are top notch. Merci.

Terry P.  |  Expérience générale 
Évaluation :
1

No thanks

Felicita R.  |  Expérience générale 
Évaluation :
5

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Michael E.  |  Premières impressions 
Évaluation :
5

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

LISA H.  |  Expérience générale 
Évaluation :
5

Great service!

Robert H.  |  Premières impressions 
Évaluation :
5

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

Phyllis F.  |  Expérience générale 
Évaluation :
5

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

RICHARD W.  |  Expérience générale 
Évaluation :
5

Staff friendly willing to help with anything made move much easier thanks

Roy J.  |  Expérience générale 
Évaluation :
5

I would recommend this facility anytime

Yuliya K.  |  Expérience générale 
Évaluation :
5

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

KATRINA J.  |  Expérience générale 
Évaluation :
5

Staff very professional

BART M.  |  Expérience générale 
Évaluation :
5

Everything was great, helped reduce the stressfulness of moving.

Freddie S.  |  Expérience générale 
Évaluation :
5

The process was fast and no waiting. The associate was very kind and knowledgeable.

Yvette W.  |  Premières impressions 
Évaluation :
5

Very clean and served its purpose.

Robert M.  |  Expérience générale 
Évaluation :
4

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

HELEN S.  |  Expérience générale 
Évaluation :
5

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

Freddie S.  |  Réservation 
Évaluation :
5

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Sherry D.  |  Expérience générale 
Évaluation :
5

Simple and convenient.

Ryan C.  |  Expérience générale 
Évaluation :
1

Management is horrible

Toni E.  |  Expérience générale 
Évaluation :
5

Everyone here is kind and helpful! Great service, great location! Merci!

Kendall W.  |  Réservation 
Évaluation :
5

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Sherry D.  |  Réservation 
Évaluation :
5

Close, convenient, courteous

CAROL A.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

jacquelyn h.  |  Expérience générale 
Évaluation :
4

Above Average service.

Robert C.  |  Expérience générale 
Évaluation :
5

We have used this facility off and on for several years. We have always had a very good experience.

John C.  |  Expérience générale 
Évaluation :
5

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

MARTHA R.  |  Expérience générale 
Évaluation :
5

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

jacquelyn h.  |  Réservation 
Évaluation :
4

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

Sharania G.  |  Expérience générale 
Évaluation :
5

While I did cancel the reservation the process did give smoothly.. Thank you

BART M.  |  Réservation 
Évaluation :
5

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

Laura R.  |  Expérience générale 
Évaluation :
4

A little pricey but safe and nice staff

Joanne D.  |  Expérience générale 
Évaluation :
4

This location was great but had MANY issues with U-Haul that day.

katlyn t.  |  Réservation 
Évaluation :
5

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

Susan F.  |  Expérience générale 
Évaluation :
5

no additional comments

Rachelle J.  |  Expérience générale 
Évaluation :
3

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

CANELIUS B.  |  Expérience générale 
Évaluation :
5

I wish you kept the climate controlled area a bit cooler.

rachel W.  |  Expérience générale 
Évaluation :
5

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

Shane L.  |  Réservation 
Évaluation :
5

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

barbara r.  |  Expérience générale 
Évaluation :
5

I would recommend this Uhual place to everyone they were very helpful at all times.

EVELYN T.  |  Expérience générale 
Évaluation :
2

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

James M.  |  Expérience générale 
Évaluation :
5

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

Dwayne D.  |  Expérience générale 
Évaluation :
5

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

LUIS D.  |  Expérience générale 
Évaluation :
5

Great facility and staff!

FORTINO G.  |  Expérience générale 
Évaluation :
1

Terrible service

Jasmine N.  |  Expérience générale 
Évaluation :
2

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

DEBRA E.  |  Expérience générale 
Évaluation :
5

rentals are always clean and in good shape

Sandra W.  |  Expérience générale 
Évaluation :
2

The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.

Jason M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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