Évaluations des clients U-Haul Moving & Storage at Semoran Blvd

Jorge Nunez, Nanet where very understanding employers. There staff is really well put together, I love this location, they made my Thanksgiving a reality.

Crazy busy location... lacking the personal touch!

more of the same

Staff was very friendly and efficient and helpful

Jorge was very helpful.

I had to stop four times to put gas in the U/Haul I just feel that to many times

Was a very old truck, 150k , not well maintained and very smelly we were coughing the whole way. When i discussed with manager over there , he was just listening to me he didn't offer any compensation for my bad experience.

Well first of all the owner of the place was a bit racist. I was having trouble with my mobile app, which in its self it awful and pointless, so I decided to go into the building to talk to someone. The owner thought it was funny to make a comment that I was not approved because I did not look like a (my last name), indicating I did not look Hispanic enough to have the last name that I do. Not sure exactly what the typical Hispanic is supposed to look like, but I was very taken back and I felt very uncomfortable. I will never get a U-haul again, after this experience it has showed me how U-haul runs their business.

Amazing manager!

Crew was very friendly and helpful.

This is the 2nd time using this location; five years ago I moved to Oviedo and now moving to new location. Employees & Manager very helpful both times. Will definitely recommend to friends/family to use for their moving needs.

Everything was smooth other than error in the app but a customer service rep helped quickly

The pickup wasn't easy. The add ins were not there and the guy gave me the wrong equipment. I called in prior to return and cleared up what I actually got. I buy boxes and recommend this store to people I work with. This time I needed a truck too. I feel your staff doesn't “care,” meaning they do their job, but not with “care.”

excellent time wise , at a busy location

Nothing everyone that works there was awesome they helped me with what I needed and went beyond my expectations thanks

Great customer service

Employee was very friendly. I will recommend this location to friends.

The Orlando employee was nice and straight to the point. The problem was when I got home, I saw an email saying that I was getting charged $15 for not adding enough gas, when I went to the gas station right before returning my U-Haul to make sure this would happen, and added a little extra then what I received it for. When I tried to solve this issue, I was told that I need to wait till Monday to talk to the manager about it, I was told he would call me Monday morning. It is now Thrusday and I am still waiting for them to call me and fix this issue. It is ridiculous that they are charging me $15 for something I did not do. I returned it at 3/4th as it was given to me and I am getting charged $15 which would basically end up feeling up the remainder 1/4. I have had good experiences with U-Haul in the past, but this one was definitely not one of them.

I was charged extra and felt rushed in the store. Now I have to go back and dispute the extra charge.

This was the first time I was almost -sorry for the wording- scammed. I am a regular customer. I always return the rented equipment clean and proper. The 6'x12' open no-ramp trailer 2147J has a somewhat damaged rear right bumper (the rubber block). At the checkout process I reviewed the pictures but the rear picture sent to my mobile for approval was taken in such a manner that the bumper wasn't even visible (too close). Since the damage was obvious I didn't even budge. At the return the accepting employee pointed to the bumper and asked if I damaged it. I told her "no", because I am used hauling trailers and I always back up utilizing my co-pilot as a second set of eyes. Lucky for me I purchased the $8 insurance, otherwise she would have made us pay for that bumper that I didn't damage. Please review the rear picture for 2147J and take a new one showing all the damages. THIS experience definitely tainted my positive feelings towards your business.

Went well!

Rep ignored questions to rush into her uhaul app procedure. Needs to work on customer service, literally asked her 3 times if this was the right size truck and she kept talking right over me telling me what to click next which I found rude. Job is very simple, my question was very simple, if you don't like talking to people then find another job.

Awesome service

Excellent rate for an excellent service!!!

I was in and out of there within 25 minutes which included an issue with trailer lighting that they were able to make a temporary fuse fix until I could buy a replacement. Very helpful!

Got really bossy about where and how to park the trailer which was very frustrating

Your staff did a 180 degree turn in customer since my last visit there. Very attentive to our needs. Did notice the big boss was present during this visit compared to my last visit. Would be great if employees would “run it like you own it” even when big boss not in.

Need to clean out truck,a water rolled out from the drivers seat when I got home. We also found a plastic rod in the truck bed.

I rented a truck for a day and happened to mention that I may return earlier. I was asked to provide a time and give a call if I can't make it. When i called that I may return it later than I anticipated, I was told that I had pay an additional $36 to change the return time. that is within my rental time period. I was not told about these charges otherwise my estimated time would have been the next day not 5 hours later. The name of person was John and he was very rude as well. So there is no point of telling you a early estimated return time if you are going to be carged for changing the return time.

Fix the back door on the truck so I do have to come back to the uhaul place to get it fixed in the middle of moving someone. Also roaches in the cab of the truck that I have repeatedly told them about. I've had this same truck several times the time before this beer cans roll from under the seat as I stop.

Great customer service oriented staff in this location I was very pleased and satisfied with them. Good job keep it up!!!!! Thanks...

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I rarely have need for a rental vehicle. I was more then please with the staff service and quality of the vehicle.

The systems were down and Uhaul was slammed. They were all still super nice (even though the patrons were not) I was very impressed with the way the handled everything. Jordan Middler took care of me and I greatly appreciate it. Thank you!!

I was never contacted about the dispute of gas charges on the account when the truck was returned woth more gas than we rented it with

👍👍

The representative helping us was SUPER helpful and kind. The app gave us a few issues, but we finally got it working with his help.

Dropped off the truck on a Sunday and they called me 8 days later that the transporter hasn't been returned. They checked the camaras and realized that I did return the truck with the transporter but they couldn't find it on the lot.

The late night check-in is arduous. The numbers of steps and pics I had to upload is exorbitant.

The idea of customers checking out and checking in their own equipment or get charged an extra $20 has created poor customer service at this location. I have used this location for years and the current employees need to smile and be more hospitable given Uhaul is a service industry.

The best Uhaul location on the planet.

N /A

Improve on customer service. Advise of expectation before charging card. Card was charged for not folding blankets that we rented, which is not in the contract. Requested a manger and was lied to continuously regarding the whereabouts of the manager. Promised a call back and never received it. I was placed on hold for a period of time without a response. Had to call corporate to obtain a resolution.

The professionalism of Anita who talks down to customers, then tries to walk off rudely when her need or rudeness it not met.

Nothing, everything was right. Thanks

The customer service was great

The truck dimensions don't factor in the frame outside the bay door. I rented this 10 foot truck because the agent told me its 6'x6'x10' and that the 6'x8' fence panels I was going to purchase from Home Depot would fit. And they did but not without loading them one at a time because the fork lift pallet wouldn't clear that frame. It took us almost an hour to load the truck. I should have rented the next size truck. Lesson learned. Your staff at this location are top though. Thanks for the quick truck rental process.

The truck's ignition switch was damaged; so every time you opened the door, it beeped...even if the headlights were off and the key was out of the ignition. Even Matt, from Lee's garage who came to help us with roadside assistance said that it was annoying, and probably a loose ignition.

Customer Service was A+.

The truck was well maintained, except for the bottom tie down rail on the passenger side in the box about 63' of it. I was able to rearrange and tie off in a better location. It was shown to the attendant that checked my truck in. He was a little surprised.

The trailer had debris in it from previous user. I swept it out so I would not receive a cleaning fee. I should have looked at it before taking trailer so it would be noted. Not a big deal, just thought I would mention it. Thanks!

The inside of the truck felt grimey. I hope they wipe it down between renters, especially during covid. It would be nice if there was signage indicating that. Also, we reserved an appliance dolly, but when we arrived to get the truck we were told they didn't have a dolly to give us. They did not help us try to find another one. They didn't even apologize for the inconvenience. Why let us reserve one at all? Lastly, why aren't there ramps on the 10' truck. It's meant to move a 1 bedroom apartment. There's heavy furniture in an apartment. A ramp would have made everything easier. The only alternative was to rent a 15' truck but that seemed too difficult to drive down major highways. When we returned the truck, we ran into someone whose truck's battery died after 3 hours of using it, and they said it was a nightmare getting help from customer service. A bit disappointed overall to be honest. I think I'll try another company for my next move. First and last time using uhaul.

I first set my reservation online for the location in winter park on Orlando ave at 12:30 pick up. When I got there to pick the truck up they didn't have any trucks in stock. The person helping me said this location would have it available at 2. When I arrived at this location the prior rental had yet to return the truck. I was told I had to wait. This Uhaul rental pushed my move back two and half hours. If your going to take reservations online it would help to know what you have in stock and when.

The employees were so nice and helpful! I'll definitely rent from this location next time!

I feel that I was issued a truck that they wanted off of their lot. The steering was way out of alignment, both doors would not shut completely letting highway noise in the cab. The alignment issue also created the truck cab to consent shake.

Wendall and his team is outstanding! Thanks David C.

Experience was fine--until on 8/18/2020 my credit card was charged $212.60 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.

Not often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!

Great service but mos importantly great people. I recommend them and I will continue using them every time I can.

Wendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary

Great service

Wendyl and staff are great genuine peope very patient

This U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.

Dion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth

Very Friendly and Knowledgeable staff.

THe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen

I checked out on my "rental due date" and the facility is trying to charge me for the month ahead

I have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.

Great customer service always friendly everytime I needed to call they were very helpful

Would recommend this facility highly.

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

Outstanding service! Thank you

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

Needs no impovement,

Great place to do business with

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Wendell and his team were great. Facilities very well kept.

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Your counter service was spot on in customer satisfaction.

Thank you for your kindness. In every way, your facility was #1!

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Always feel home👍

Excellent service!

The nicest storage facility I've ever encountered.

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!

Go jobs

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Great service, great facility!

No problems whatsoever at the facility.

Fast check in and out

I had a great experience with UHAUL.

Excellent!😀

7

As promised. Very helpful. The staff was very nice and knowledgeable !

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Quick, courteous & accommodating

Great staff, clean location, very secure, very confident my stored items are well protected.

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Fantastic storage facility with employees that are top notch. Thanks.

No thanks

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

Great service!

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

Staff friendly willing to help with anything made move much easier thanks

I would recommend this facility anytime

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

Staff very professional

Everything was great, helped reduce the stressfulness of moving.

The process was fast and no waiting. The associate was very kind and knowledgeable.

Very clean and served its purpose.

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Simple and convenient.

Management is horrible

Everyone here is kind and helpful! Great service, great location! Thanks!

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Close, convenient, courteous

Very helpful and friendly staff.

Above Average service.

We have used this facility off and on for several years. We have always had a very good experience.

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

While I did cancel the reservation the process did give smoothly.. Thank you

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

A little pricey but safe and nice staff

This location was great but had MANY issues with U-Haul that day.

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

no additional comments

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

I wish you kept the climate controlled area a bit cooler.

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

I would recommend this Uhual place to everyone they were very helpful at all times.

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

Great facility and staff!

Terrible service

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

rentals are always clean and in good shape

The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.