Customer Reviews for U-Haul Moving & Storage at Semoran Blvd

Évaluation :

4

Truck needs new wiper blades

Évaluation :

5

Everything was simple check in and return

Évaluation :

3

Trucker in poor condition and odometer is misreading actual miles. Only traveled 11,5 miles according to smartphone and truck registered 20+ Miles.

Évaluation :

3

Very good location. Please get some jacks for your employees as they should not have to risk injury picking up those heavy tongues on the large trailers.

Évaluation :

1

I reserved in Oviedo @ 8:30 a.m. It was changed without notifying me to Winter Park @ 7:00. At 7:56, I received a rude voicemail from Jonathan, saying I needed to call back within 5 minutes if I still wanted the truck. I called, he was dismissive. When I arrived, the dollies I reserved online were not available. Instead, I had to spend an additional $90 to buy my own, because U-Haul or the people at this location cannot do their job. At the end of the day, when returning the truck, I forgot to refill the gas tank prior to returning. Because I was so tired, I checked to see how much it would be to have U-Haul refill - I have a screenshot that says $15. But, no. I was instead charged $33. Had the inadequate website that allowed me to reserve two dollies when you did not have them told me the charge would be $33, I would have purchased the gas myself. Horrible.

Évaluation :

3

I rented a van and a storage unit but they didn't have the storage unit for me as they had overbooked. The associates were helpful in trying to find units at other locations but i ended up having to go somewhere else

Évaluation :

1

I placed my order for a U-Haul truck 3 weeks prior to my pickup date my order included a furniture dolly hand truck when I arrived I was told that they had no furniture dollies and no hand trucks available at any location within 50 Mi of the location this was unacceptable due to the fact that he's moving three bedrooms worth a furniture as a result I purchased a $49 hand truck at the facility as I left the facility and drove to my apartment apparently the door Miss function and the hand truck fell out of the empty truck onto the road and I was unable to retrieve it I then returned to the location and purchase a $70 hand truck what should I use for my move this is completely unacceptable costing me over $100 to purchase items I did not need and all I was doing was renting to items of assistance for less than $25 I do expect some compensation for my Misfortune and I will be writing to the president of U-Haul next week if I don't receive some immediate action

Évaluation :

4

better maintenance on trucks. the truck I rented had much too much play in steering wheel. it was hard keeping the vehicle in its lane at 60 mph

Évaluation :

5

I enjoyed the quick preparation process before getting the van and afterward. the van was clean and comfortable. They had it ready when I arived. It was great to have an appointment.

Évaluation :

5

Personnel amical

Évaluation :

5

I'm not sure your U-Haul reps did everything right and very polite

Évaluation :

3

Truck we got was not safe at all. I can't believe they give truck like this for people to drive. I couldn't drive past 40 miles. It was all shaking, ac was not working. Bad,Bad,Bad.

Évaluation :

1

You've charged my credit card twice! Once for the 242 dollar amount when the truck was returned Wednesday. Now again god morning, another charge of 242 which is ridiculous. The original pending charge of 295 was washed out as expected once the truck was checked in but now I have no pending transactions and Two completed charges of the 242 amount. That's unacceptable. The hold time to contact you is really bad but I'll keep trying. I really need one transaction refunded asap.

Évaluation :

5

We had a reservation to pick up a 10-foot moving truck at a gas station near our house. When we arrived, we were told they had no trucks available, even though I had reserved one several days before. They said there was nothing they could do. I remembered there was a regular UHaul location several miles down, and luckily they had a truck available. We ended up with a 15 footer because they had no 10-foot trucks available and even though it wasn't our fault, we had to pay the difference. Not thrilled with that part, or with the fact that we had made a reservation and then we showed up and they had no truck, but the second location was good.

Évaluation :

2

The truck was on when I got it, very inconvenient. The desk staff was not the best

Évaluation :

1

Don't rent vehicles that don't work

Évaluation :

2

Reserved a cargo van for a 5:30pm pick up, spoke to an employee earlier in the day and confirmed there would one available. Once arriving at this location there was no cargo van, my only option was a 15'. Which is unfortunate for the other family waiting behind me who needed the truck I was getting when I didn't even need that size. I did get the 15' for the same price of the cargo van however the difference in how much it took for gas was more than the cargo van would of been. A phone call would of been another option, then we could of located a smaller option at a different location.

Évaluation :

5

Javier is great!

Évaluation :

5

Nothing. everything was great

Évaluation :

1

Rented the trailer for 3 days. Had a flat on the trailer. Called roadside, they said it would be several hours and just drive it back to where rented. Got back to Uhaul at 4:45 and door was locked. With several customers outside trying to get in and do returns. Tapped on the door, a girl came out and With an attitude seemed annoyed said someone will come out to help. Had to knock on windows at 5:15 cause nobody came out. A guy finally came out and said he couldn't switch the trailer because it's after hours and the computers go down at 5pm, I told him I came at 4:45 and the door was locked. They could have switch if they didn't lock the doors before 5pm. Told me to come back the next day. Poor customer service, with attitudes. Very Very bad experience that challenged my schedule without a care in resolving an issue.

Évaluation :

5

More registers open, the line was long and only one person was behind counter.

Évaluation :

3

Cabin of truck infested with roaches

Évaluation :

1

This was not the location I originally requested or the location my order was supposed to be at. My original van wasn't available and then the truck I was promised wasn't at the location I was told to go to. I was given this one after hours of running around. The customer service at all locations was very helpful but the system needs some work.

Évaluation :

2

I stood in the store for 10 minutes where no employee could be found. A girl finally showed up and sat at the counter with her foot in the stool and knee up to her cheek. She had no professionalism whatsoever. The truck seat was torn to shreds. When I returned the truck I was charged for 10 additional miles when I only drove it a total of 7.

Évaluation :

5

Joshua at pick up location was great!

Évaluation :

1

We made a reservation on Wednesday last week for a pick-up truck at this location at 5:45 pm on Sunday, we were informed on Sunday around 3:00 pm that the truck wasn't available here and that we should go to another location when we got there a pickup wasn't available either. I was offered a box Truck but that wasn't going to work for me. We expect to at least receive the $50 credit in our account for the reservation guarantee that you offer.

Évaluation :

1

I reserved a 15 ft truck, and two different dollies about a week in advance. We arrived to pick up truck and told they didn't have the smaller dolly you use to stack boxes, what???? The female clerk was rude and acted like she could care less. I asked about the charge breakdown and the response was inadequate. I didn't want an argument just an explanation. I have moved many times in my life but not often so things change over time. I was told there's a quarter tank of gas so just make sure there's a quarter tank when returned! What? It used to be full at pick up and full when brought back. I asked how many miles to the gallon does the truck get? She got annoyed and couldn't tell me. So I put in too much as we only went 17 miles and we put in gas before the move since there was only a quarter of a tank. I didn't want to have to stop and get gas with a full truck of furniture! Can't get that back. If it had been full or at least 1/2 a tank full in the beginning, I would have been ok. They charge for the truck, equipment, 1,19 a mile plus gas!!! The 1,19 a mile does not cover gas!!!!! Very disappointed

Évaluation :

3

The wait time at both the pickup and drop off was a little long. Do what you can to reduce wait times is my recommendation.

Évaluation :

3

After renting many uhauls, apparently this one requires a second name and number on the contract though it says nothing about that one the website. Also, don't make the choice of an appliance dolly for rent part of the package as according to the people that work at this location, they have never had one. I damaged a washer and very nearly injured myself using the standard dolly they had. There is no reason for me to even attempt to go through all of the aggravation to rent with U-Haul again unless Penske, Lowes and Home Depot are completely out of vehicles.

Évaluation :

5

the return was quick and easy

Évaluation :

4

Nothing I didn't have any problems

Évaluation :

4

There were no trucks available however according to the website reservation system there was availability. I then reserved a trailer and stated I would return after hours and upon return was charged double. I input a dispute during the return that didn't appear to get a response. I then had to call and dispute the charge over the phone. The location was good but the process was not ideal.

Évaluation :

5

My belongings were there for a very long time. I finally moved out and it was in the same condition I left in. The place was clean, secure and protected.

Évaluation :

5

Nothing… Your service was A1

Évaluation :

5

Got the truck fairly quickly and check back in was even faster.Still waiting to see if any money is getting credited back to me, since I was UNDER the estimated mileage, but I'm sure I'll find out soon.

Évaluation :

5

As with this visit and each visit prior, the employee's have always been helpful and friendly. I will only rent uhaul from this location.

Évaluation :

5

All went well - keep up the great work and customer service.😊

Évaluation :

5

5 stars very kind folks

Évaluation :

5

Very easy to drop off and friendly employees !

Évaluation :

5

Nelly was the best!! She was super helpful and friendly and was there when I needed her

Évaluation :

5

The manager picked me up from work the day I needed to pick up the van because my Uber app failed. He volunteered this...with a smile, like it was his idea of a good time. Saved my vacation. Drop off was a breeze, too. Best u haul experience ever

Évaluation :

1

This location did not have my order completed and no one notified me. The manager told me that's how the company runs. Since I couldn't get what I ordered the manager substituted an item and told me that he would adjust the price, which he did not. The manager also told me that any unopened bags of blankets would not be charged and that when I returned the truck the prices would be adjusted. The manager also had an attitude and was very rude. He let me know that I would not be charged for at least 48 hours because they would only be putting a hold on my card and had to adjust the price and blanket count before charging me. I filled out the drop off thing online when I returned the truck and have still not heard a single word back from anyone in regards to these issues. And now almost a month after my rental I am getting text messages, not even a phone call, in regards to my credit card declining the interstate tolls. This is above and beyond ridiculous. The fact that this company can not get their customers orders correct, inform them when they are not correct, and then have an attitude, and then don't know the correct policy or the way things should be done with billing, then can't reply to charge disputes, and then I sit on the phone for the longest time ever and can't get a real person to talk to, to try to get this resolved.

Évaluation :

5

Good service

Évaluation :

5

Awesome people

Évaluation :

4

They were really helpful in finding a suitable truck for me to use. My only complaint is that my car is blocked in at the location. A truck was parked and left directly behind it at close. Completely blocking the parking area. Perhaps a sign or reminder for drop offs to not block the parking lots one entrance would help.

Évaluation :

5

Merci.

Évaluation :

5

If you can, please sign up emergency commitments ppl to help with the moving of heavy personal home items on calls 24/7. Other than that, I appreciate your services and recommend UHAUL

Évaluation :

1

Make sure you take a picture prior to getting your rental and after because if you put it right where it was given you will be charged fuel. That's basically what was told to me as I called due to being charged extra. Incredible horrible service from Aloma location.

Évaluation :

5

A clean U Haul with gas in it (48 miles to empty and I'm supposed to fill to 1/4 tank) BUT the customer service was awesome and I was charged properly. Merci.

Évaluation :

5

What started as a Small 5 X 5 exterior, but was inside non climate in 2003 when i graduated from College then A 10 × 10 when i moved back down in 2005 to start a new chapter, then in 2019 ended up with the biggest unit. As Had another unit someplace else, and wanted to combine all units in to 1. All the Managers and staff have been so nice, friendly, and helpful so decided to move back home, and no longer need.

Évaluation :

5

Staff was helpful and flexible with handing my request to change the unit size. In spite of being very busy, the staff person was friendly and helpful.

Évaluation :

5

Always a good experiance

Évaluation :

5

Simply the most professional organization from my initial call 3 years ago to the moment I closed my final storage unit - countless rentals and units and the service and excellent standards never waivered. Simply the best choice for storage, rentals and excellent courteous service.

Évaluation :

3

I'm very upset because I reserved a 5/10 storage did not have it said whoever was in charge the 28th the Lady had the keys they needed to clean out my mower had to leave I could not wait until the 30th so now after a month I have to pay $40 extra I'm truly upset because I don't have money to move me to size I wanted plus we could not get in touch with 2other storage near me I've paid almost $200 in Jacksonville for over year I'm upset so I'm hoping I can get some kind of discount or senior discount starting in March for my first payment. Thank You Alicia Massey (407)310-2008 Also we had to wait in cold for 15minutes until alarm set on the complex I'm not one to complain much but this wasn't a pleasant experience But My Customer Service Rep. Was Very Kind in Doing My Contract

Évaluation :

5

Billy is awesome. I cannot even begin to explain my gratitude for him. I appreciate all the help he provided with the storage unit. I would highly recommend this Uhaul location. Thank you Billy!

Évaluation :

4

My only problem was the service was always so slow. There would be a line in the lobby and one person handling customers and other people would be walking around. Or there would be nobody in the lobby and I stood there waiting for what felt like 10 minutes. There was a gentleman in the garage and another one in what sounded like the bathroom and I had to shout for service. I've walked out of the lobby several times because I got tired of waiting to ask a question about products available.

Évaluation :

5

Great check in experience and return process.

Évaluation :

5

Samuel ,Maurice and there was another guy but forgot his name. Great customer service and very helpful.

Évaluation :

5

If there's more space to drive around it would be great. The parking next to it should be good to open more space for people to drive around. Other than that is good.

Évaluation :

5

They were awesome very helpful and waited for us cuz we got there late

Évaluation :

2

This facility is virtually impossible to access and no Iparking anywhere due to all the rental vehicles available. Trailers are parked in every spot, including handicap parking areas. They are understaffed at peak hours.. There should be a limit in how many rentals can be returned to the same location. This is a Uhaul issue, not just this location. Would not recommend to anyone.

Évaluation :

3

Storage Prices are too high

Évaluation :

1

When I booked the uhaul, I called and told the person in the phone I need a uhaul big enough for about 8 boxes and a queen sized bed and a desk. She suggested this size and the size of my space is too small. I had to squeeze my things in the space and I really wish she didn't set me up for such a small storage unit.

Évaluation :

2

The loading docks were used for parking Uhaul Trucks. The day we moved out of our 10by10 and 10by 15 we had paid for labor for three people and we had to walk everything out to the parking lot and it took at least an extra hour at 225 dollars an hour because we couldn't get to the docks. Dennis Smith unit 2029 and 2034

Évaluation :

5

I have used U-Haul many times and have had a great experience each time. Online renting is really fast and efficient.

Évaluation :

5

Move in was very simple and easy. Everything you needed was available, which made packing the storage unit quick and convenient! I have to call to check in because I changed my reservation multiple time but other than that my experience was great! Ms. Nona is very helpful and knows exactly what to do to care for her customers. She's amazing!

Évaluation :

4

Had a little difficulty accessing facility after hours but was given help figuring it out. Excellent office staff service and support.

Évaluation :

5

Merci!

Évaluation :

5

Excellent service from staff especially John thank you

Évaluation :

5

August @ the front office was very knowledgeable, friendly, efficient and professional from beginning to end.

Évaluation :

5

Everyone was extremely helpful! This was my first time using a storage unit and I was pleasantly surprised fitting a 5 foot dresser, queen sized bed frame, queen sized mattress, and my closet of clothes in a 5x5! More space than expected! 10 out of 10 would recommend!

Évaluation :

5

I am thrilled with the cleanliness and upkeep of the the indoor climate controlled storage area. I entrusted my possessions to the Uhaul storage on Semoran Blvd. in Orlando for a full year contained in a variety of storage systems (trunks, plastic bins, cardboard boxes, plastic bags, and suitcases). Upon move out, I did not find ONE bug or trace of pests while moving or unpacking. It was very impressive and I was gratefully pleased. Even upon doing the final sweep of the unit, there were zero traces of pests found. Amazing! Thank you for maintaining such clean and safe storage during my transition. I was able to transport and unload with confidence. The BEST storage location I have encountered to date over the span of multiple moves over the years.

Évaluation :

4

I have been using storage at thus UHaul for four years. The facility is clean and secure. The staff is friendly and helpful. The only critical comment is that this facility gets very busy. There can be a long wait at times.

Évaluation :

5

Every experience I've had with this location since I first moved to Orlando in 2005 has been great. The staff are all friendly, helpful, and always go the extra mile in my experience.

Évaluation :

4

The unit door occasionally malfunctioned

Évaluation :

5

Owner was helpful and friendly.

Évaluation :

5

Awesome customer service. Very helpful and informative staff.

Évaluation :

5

The two employees working the cash register in the morning on Sunday June 20th were phenomenal. I wish I'd written down their names. Eager to please and knowledgeable. I look forward to the rest of my lease at U-Haul.

Évaluation :

4

I started the facility at $100 per month and is it steadily increased as I was ready to leave it was getting up to $150 a month I believe this is really a little excessive

Évaluation :

5

The person who waited on me was great—courteous and friendly.

Évaluation :

3

The guy who came out to tell us about storage was polite and friendly. The directions on how to get to unit was confusing. I got lost and I'm a math and science teacher. Need to be more clear. Maybe you should highlight for customer and explain more in detailed. I felt rushed with the directions on how to navigate how to get to room. Suggestion #2- When you walk in initially there is a girl that does not check in or out. So she informs you someone will be with you. The wait for some one was to long. The first person that we see was Tiffany Bennett. She look super tired She didn't say hello, welcome. Her greeting was none existent. She was very unpleasant. I can understand her demeanor since she was outside in 100 degree weather. Anyway we deserve great customer service. The only reason she began to be nice is when she realizes we return van at wrong location and she didn't have to do any work. Either your employees are are over worked or they they hate their jobs

Évaluation :

1

Too expensive and no alerts for due date , I almost loose my belongings.

Évaluation :

5

Very clean facility.

Évaluation :

5

Great experience and we experienced no issues. The staff were very timely in closing our unit out and we appreciate the excellent service level.

Évaluation :

5

Very friendly and helpful staff. Great experience moving my stuff in the storage.

Évaluation :

5

Very good experience all around.

Évaluation :

5

You guys were very accommodating thanks I shall be utilizing your services in the ne’er future

Évaluation :

5

H̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.

Évaluation :

5

Excellent staff!

Évaluation :

5

Más empleados para servicio al cliente

Évaluation :

5

The extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!

Évaluation :

5

Staff was very friendly and efficient and helpful

Évaluation :

4

Jorge was very helpful.

Évaluation :

5

Wendall and his team is outstanding! Thanks David C.

Évaluation :

2

Experience was fine--until on 8/18/2020 my credit card was charged $212,6 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.

Évaluation :

5

Not often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!

Évaluation :

5

Great service but mos importantly great people. I recommend them and I will continue using them every time I can.

Évaluation :

5

Wendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary

Évaluation :

5

Great service

Évaluation :

5

Wendyl and staff are great genuine peope very patient

Évaluation :

5

This U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.

Évaluation :

5

Dion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth

Évaluation :

5

Very Friendly and Knowledgeable staff.

Évaluation :

4

THe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen

Évaluation :

1

I checked out on my "rental due date" and the facility is trying to charge me for the month ahead

Évaluation :

5

I have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.

Évaluation :

5

Great customer service always friendly everytime I needed to call they were very helpful

Évaluation :

5

Would recommend this facility highly.

Évaluation :

5

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

Évaluation :

5

Outstanding service! Thank you

Évaluation :

5

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Évaluation :

5

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Évaluation :

5

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

Évaluation :

3

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

Évaluation :

5

Needs no impovement,

Évaluation :

5

Great place to do business with

Évaluation :

5

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Évaluation :

5

Wendell and his team were great. Facilities very well kept.

Évaluation :

5

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Évaluation :

5

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

Évaluation :

4

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Évaluation :

5

Your counter service was spot on in customer satisfaction.

Évaluation :

5

Thank you for your kindness. In every way, your facility was #1!

Évaluation :

5

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Évaluation :

5

Always feel home👍

Évaluation :

5

Excellent service!

Évaluation :

5

The nicest storage facility I've ever encountered.

Évaluation :

4

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

Évaluation :

5

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Évaluation :

5

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Merci.

Évaluation :

5

Go jobs

Évaluation :

5

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Évaluation :

5

Great service, great facility!

Évaluation :

5

No problems whatsoever at the facility.

Évaluation :

5

Fast check in and out

Évaluation :

5

I had a great experience with UHAUL.

Évaluation :

5

Excellent!😀

Évaluation :

4

7

Évaluation :

5

As promised. Very helpful. The staff was very nice and knowledgeable !

Évaluation :

5

..

Évaluation :

5

Quick, courteous & accommodating

Évaluation :

5

Great staff, clean location, very secure, very confident my stored items are well protected.

Évaluation :

5

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Évaluation :

5

Fantastic storage facility with employees that are top notch. Merci.

Évaluation :

1

No thanks

Évaluation :

5

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Évaluation :

5

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

Évaluation :

5

Great service!

Évaluation :

5

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

Évaluation :

5

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

Évaluation :

5

Staff friendly willing to help with anything made move much easier thanks

Évaluation :

5

I would recommend this facility anytime

Évaluation :

5

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

Évaluation :

5

Staff very professional

Évaluation :

5

Everything was great, helped reduce the stressfulness of moving.

Évaluation :

5

The process was fast and no waiting. The associate was very kind and knowledgeable.

Évaluation :

5

Very clean and served its purpose.

Évaluation :

4

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

Évaluation :

5

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

Évaluation :

5

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Évaluation :

5

Simple and convenient.

Évaluation :

1

Management is horrible

Évaluation :

5

Everyone here is kind and helpful! Great service, great location! Merci!

Évaluation :

5

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Évaluation :

5

Close, convenient, courteous

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

4

Above Average service.

Évaluation :

5

We have used this facility off and on for several years. We have always had a very good experience.

Évaluation :

5

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

Évaluation :

5

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

Évaluation :

4

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

Évaluation :

5

While I did cancel the reservation the process did give smoothly.. Thank you

Évaluation :

5

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

Évaluation :

4

A little pricey but safe and nice staff

Évaluation :

4

This location was great but had MANY issues with U-Haul that day.

Évaluation :

5

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

Évaluation :

5

no additional comments

Évaluation :

3

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

Évaluation :

5

I wish you kept the climate controlled area a bit cooler.

Évaluation :

5

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

Évaluation :

5

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

Évaluation :

5

I would recommend this Uhual place to everyone they were very helpful at all times.

Évaluation :

2

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

Évaluation :

5

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

Évaluation :

5

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

Évaluation :

5

Great facility and staff!

Évaluation :

1

Terrible service

Évaluation :

2

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

Évaluation :

5

rentals are always clean and in good shape