Customer Reviews for U-Haul Moving & Storage at Shorter Ave

1 677 évaluations

2447 Shorter Ave   Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

(706) 232-9778

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(706) 232-9778

2447 Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Customer service was outstanding. Work was completed sooner than expected.

Bruce Peck 
Évaluation :
1

Open store when it’s says not make me wait and hour for your late employees and I also did not get my hand truck I ordered

Crockett Ledford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Schroeder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayllis Fleetwood 
Évaluation :
2

Customer service was great considering the employee has to run between 2 locations. The problem is the lot is overcrowded with rental equipment for the space they have. I really feel bad for the employees, it's very obvious they are overwhelmed with the situation.

TERRY MOBBS 
Évaluation :
5

Very fast and efficient

JEFFREY SPANIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Hames 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Handle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virtudia leek 
Évaluation :
5

I do not know why I was charge for 2 day rental, when I return the truck on Sunday after hours. Also I lose a hour of service because we moved our clock ahead an hour for daylight saving time. The truck was picked up Saturday evening right before closing and returned Sunday evening

Kathy Clements 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Garrett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID MONEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevon Adams 
Évaluation :
5

Absolutely love this place they are fast and easy to deal with and great customer service and great people overall I’d give 100 % highly recommend going here for anything you need one stop shop they will have you going on your way in less than 15 minutes

Cameron Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce johnson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard Woodward 
Évaluation :
4

Excellent service by Johnathan during check out. Great service and handled multiple customers with ease

Gary Fricks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Romage 
Évaluation :
3

Mileage charge was insane given all the huge billboards claiming 19 dollars a day. What a joke.

Rebecca Atz 
Évaluation :
3

$250 last weekend and then $1 100 this weekend paid to UHAUL. Left a box the truck at drop off and got charged another $32 for a cleaning fee. No respect or loyalty. Penske truck rental here I come

Jesse Booth 
Évaluation :
5

nothing but OUTSTANDING! I messed up when i made the reservations, and the lady at the first pick up location, as well as the young gentleman at the second location were GREAT!

alan timms 
Évaluation :
2

I had to drive all the way back because the dollies were not in the truck. I feel that I shouldn't have paid for that mileage going back to the store to pick them up.

Ericka Wells 
Évaluation :
5

Great staff, very friendly

Steven Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skylar hickman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy Smith 
Évaluation :
5

Friendly staff but only one person on duty, could have used more.

GERALD BLUM 
Évaluation :
5

Everything was top notch!! Best experience of any rental. Sales representative was extremely knowledgeable and helpful. Will definitely use again when I am ready to move! Thank you so much!!

ELIZABETH LINN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELSEY STEWART 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Layton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Ross 
Évaluation :
3

The process was easy, but there should be someone available to assist the customer even with the 24/7 process at least during business hours.

Wylette McAfee -Seals  
Évaluation :
5

Nothing you guys we're awesome and great customer service

Brittany Reese 
Évaluation :
5

Front desk lady is nice and helpful.

Marvin Feagans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juanita wells 
Évaluation :
5

This is the 3rd time I have used this location. Very efficient and nice. Highly recommend for anyone

Susan Capps 
Évaluation :
5

S.O.

JAMES CHAMNESS 
Évaluation :
5

Great staff

GERALD BLUM 
Évaluation :
5

Second time renting from this location, and another great experience! Very friendly and efficient in helping me get my rental.

Harold Cole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Derryberry 
Évaluation :
4

The transmission shifter is not in synch. When I stopped for 30 minutes and tried to start the truck, it wouldn't turn over. I had to move the shifter several times to find the sweet spot where it would start.

Eric Jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Castaneda 
Évaluation :
5

The staff at the store are very kind,. They are hard workers, and they go above and beyond. We'll be back!

Frank Pratt III 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Riley 
Évaluation :
5

I was relieved that the employee didn't make me feel like an idiot for being unable to back up my vehicle with the trailer attached, he said he had a piece of equipment that could help him move the unhooked trailer. He was a sweet kid, kind and polite!

Roxanne Clark 
Évaluation :
5

Polite and friendly service

Jasmine Williams 
Évaluation :
5

Quick and easy return of truck

Evester Billings 
Évaluation :
5

Verify that the equipment is mechanical sound to drive. My vehicle was really out of alignment and could have caused a safety issue with a less experienced driver .

Dennis Shoaf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Hernandez 
Évaluation :
2

The vehicle's odometer in the receipt was about 20 miles behind than the real one and the gas level 1/8 less. The person at the office told me to keep a picture of the odometer and they will fix it when returning the car but the manager was not happy about and told she wasn't trying to deceive me. I am sorry about the way she focus the issue

Regulo Rivas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Pearce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jen Mensale 
Évaluation :
2

Upon returning the car trailer, they didn't seem to know what to do because I was only returning the trailer and not the truck. After getting the vehicle unloaded, I had to back the trailer into a spot because they didn't want to. When I returned the truck two days later, those on duty were great.

gerald BLUM 
Évaluation :
1

Got charged for equipment I did not request

Tania Ervin 
Évaluation :
4

No remarks

Ronald Bowers 
Évaluation :
3

I'm only recommending this location because it's the only location I know of in town. The manager was extremely rude and hateful.

Thomas Burnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL CARNES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha Edmondson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Frazier 
Évaluation :
5

Excellent service! Thank you!!

SHELLY BELL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur Duvall 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenda Denton 
Évaluation :
5

The GM of the Rome/Shorter Location was Great. Very Knowledgeable and patient. Customer Service was Very Good. I will definitely visit this Location again for service.

Mr. D. Pace 
Évaluation :
1

See above

Bobby Padgett 
Évaluation :
4

The equipment was 'clean' and the cab could have used a wipe down.

DEANNA MORGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Frazier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Prandy 
Évaluation :
4

The ladies at this location were amazing and fast!! I was in and out fast even though I didn’t have a reservation.

Latoya Primus 
Évaluation :
5

Over all went off well. No issues. Hardworking honest folks here!

steve smalley 
Évaluation :
1

Yes! I will gladly tell everyone I run into that y'all put the screws to anyone foolish enough to rent from y'all. I was Badly overcharged on mileage . No possible way did I put 33 miles on the truck but y'all screw me every time I have rented from you . Never again will I rent from uhaul!!!

Tom Duncan 
Évaluation :
3

The woman at the customer service desk was incredibly rude, and not very knowledgeable.

Amy Baines 
Évaluation :
5

Kim the manager was awesome made it fast convenient and very helpful i love this location bc it's right in town and close to home . I use it for all my moving needs well always recommended this store location bc of the fast and professional service I receive every time

Steven Dang 
Évaluation :
5

These folks were great!!!

RON BUTLER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Venesha LaTiffan Neal 
Évaluation :
3

Employee was managing two locations by herself. She communicated that effectively and came back to drop off store quickly. U-Haul issues vs. employee issues. Kudos to her!

John Gaylord 
Évaluation :
1

Don't double the price on a rental. I went in there today and my rental was for 63 but when my notification on my card got my phone it say it took 138 pending.when I said something to the woman she said that it should only have to 63 out pending. I even showed her where it says that they took 138 pending. So when I brought the truck back I got a 6 credit pending bc I didn't use all the miles. Well my card still shows that they are taking 138 pending. So I'm just ass out of 85.00. Never again

Earnestine DAVIS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa Bearden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Pike 
Évaluation :
3

They did not have the 15' Truck I reserved. They had to put me in a 20' Truck. I thought they would still charge me the $29,95 rate, but they didn't. I picked up one truck and made three turns. I returned the truck because the Steering was very dangerous. I got a 2nd truck, but it was dirty on the windows, very dirty. They need to kerp there trucks Clean and well Maintained. I also was wondering when you all start calling people while you are renting a truck. I found that to be unbelievable. Even my Sister wondered why Uhaul would call her. I've never had to deal with anything like that ever with Uhaul. Christie was great at Customer Service. She did everything in her power to help me. I would just like my $10 back, because it's not my fault the person didn't bring my truck I reserved back. I should have been charged the same rate at $29.95, and not $39.95. Aldo My reservation had a lower cost than I was charged. I need someone to contact me about my charges please from Customer Service.

Gina Nichols 
Évaluation :
3

The first van stunk so bad had to trace for different van. Second van was dirty. Windshield was so bad I had to stop to clean it before I could drive.

Rebecca Atz 
Évaluation :
5

It was ok

John Fripp 
Évaluation :
5

Rien

Ricky Kirby 
Évaluation :
5

Nothing it was great.

Bruce Turner 
Évaluation :
5

The staff at this location were very helpful. They found a storage unit for us that was easy to get to from the loading dock. They also asked a lot of questions and made sure we were getting the right storage unit for our stuff. Greatly appreciated their help and professionalism. Happy to be working with them!

Richard Shover 
Évaluation :
5

Great service. Good to see females in the industry at both locations. Both women were great at their jobs

Dusty Self 
Évaluation :
4

Kim needs some help in her store-she was the only employee and she had about 20 customers while she was trying to install my hitch, as well as answering calls and helping the storage facility a few blocks down. Kim is an excellent employee-y'all are fortunate to have her on board!

Linda Hatcher 
Évaluation :
3

I can't remember her name but the lady who helped us was extremely kind and helpful!

Reagan Miller 
Évaluation :
5

Staff is always nice and professional. You can really tell this location is under new management, it's always so pleasant when I go.

RANDALL CARNES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE HOOPER 
Évaluation :
5

The staff was very helpful and courteous and explained all of my questions and concerns.

SAMUEL BRIGNONI 
Évaluation :
4

I am so glad you have changed management at this store. So much better than the last time I used.

MARIE HOOPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Carlton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Rowland 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Barnes 
Évaluation :
3

Store was super clean. Rented a trailer, so process was relatively simple. Only "complaint" was the employee working seemed a bit put out/inconvenienced by my presence and/or questions. There were a few eye rolls and exasperated sighs involved. Chalking it up to Monday morning irritation. Will use location again, hopefully with better interaction.

Robert Abney 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn Rains 
Évaluation :
1

Customers expect friendly, professional service. A greeting or acknowledgment of each customer and a pleasant demeanor are valued. Agitated, irritated, and verbally aggressive employees do not encourage repeat business.

Daryl Buford 
Évaluation :
5

Kim and Lori provided both professional and quick service. These ladies can get the job done right the first time. And, the wait area was clean and comfortable.

Julie Casler-Tyrrell 
Évaluation :
5

The truck I rented leaked oil, transmission fluid all over both driveways from moving.

Mike Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Asher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jefferson  |  Expérience générale 
Évaluation :
5

Lori is the best employee EVER!!!!

Elisa Maria Hubbs  |  Expérience générale 
Évaluation :
3

Price is too high for a converted box bed, and it's not climate controlled

Kathleen Boston  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn Watkins  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Hamann  |  Expérience générale 
Évaluation :
5

Great experience-- very knowledgeable and professional service staff!! I'll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.

Barbara Hamann  |  Premières impressions 
Évaluation :
1

A staff member was very rude . Feel that he was overwhelmed couldn't handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.

Conrie Foster  |  Expérience générale 
Évaluation :
5

The unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Merci.

Rosanna Lentini  |  Expérience générale 
Évaluation :
5

Thankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.

Rosanna Lentini  |  Premières impressions 
Évaluation :
4

Aaron did a great job! Thank you!

VIRGINIA WOOD  |  Expérience générale 
Évaluation :
5

Good job

Tevis Arandon WELLS  |  Expérience générale 
Évaluation :
5

I received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.

Carol Jarnagin  |  Expérience générale 
Évaluation :
4

Great people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul

Vincent Koch  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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