This location is the worst! I have never dealt with more unprofessional people when it came to uhal and I've use your service when ever I move. I went in a requested a storage room which the next day when I came back to put my stuff in my storage I thought to get a bigger unit which was a extra $72,75 Well I end up having to go back to the original storage because the one they try to transfer me to was the last one up a size but it was already taking just not in the system. So I was told my money will go back to my card which did not happen. My next bill came up which I was already out the unit I didn't keep it for the next month I already moved. So I called them the day the bill me and advise them hey miscommunication I'm not in that unit anymore and you guys just billed me. They agreed to refund me my fee that was charged which was the 58 and I ask them about my $72.75. He told me because it was a credit . When it was a payment off my card they can not refund me back my money which I was told it would be. Then he got out of character with me because of the question I was asking (Jeremiah Scoville) which made me angry because I tried to be as nice as I could but you want to make me the issue because I ask for a manager and ask you to get him on the phone and you tell me that's not your job! Then proceeded to tell me you don't have a button that will refund me my money it's just in the system as a credit and the amount will just stay with uhal and I can use it at all. That's do not even make Any sense!!! At all. You guys need to do a audit on the money they have brought in at that location as well as have unit occupy but not in your system because I went to a different Uhal and was told that was not correct and to reach out to cooperate. I file a disput with my credit company but I will not ever go back there !Quanetra E. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at South Lake
Pour nous contacter
Morrow, GA 30260
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.maurice C.
They were open as they said they would be and they we actually there at location for drop-off.Victoria N.
Schedule more workers on a SaturdayLavonne G.
Thank you for your excellent customer service! That is rare in today's society.SHARON A.
Le client n'a pas laissé de commentaire.CYNTHIA S.
I loved my 2 years stay at Uhaul of Morrow!!! My belongings were well secured and I didn't have any major issues. The General Manager Jeremiah Scovile is the best to ever do business with! He cared for all of my storage and moving needs!Shanta A. | Expérience générale
I had a reservation for Saturday afternoon to pick up from a location near my house. It was changed to a location completely on the opposite side of Atlanta to which I asked the RSM why so far she stated I could either get the truck there or cancel the reservation. I went back to the original location to see what was going on and they stated the truck I had a reservation on didn't come back yet and that if I were flexible on my days I could get it on Monday. I choose to get it on Monday morning seeing that snow was forecasted for Sunday. I arrive Monday morning to the same situation of no truck. After spending an hour at the Forest Park location he was able to find me a truck at the Morrow location. Three days of getting the run around on trucks is not how you do business.DARRELL J.
Le client n'a pas laissé de commentaire.JOHNNY H.
Change the oil and fix the radioBRADLEY A.
Nothing Everything is PerfectALBERT J.
Mr. Herb and Mr. Ira (I hope I got his name correct) were professional, very accommodating and knowledgeable with phenomenal personalities. My move went smoothly when all else wasn't. Thank you both for making the difference in my moving experience.ROSALINE S.
Le client n'a pas laissé de commentaire.Steven T. | Expérience générale
The guys at U-Haul were very courteous respectful and informative I will definitely come back to this location when I need another U-Haul truck thanks again guys top shelfPATRICK W.
My refrigerator was full of mold but otherwise everything else was good.Irene L. | Expérience générale
Checked my rental in late and did not bill me correctlyBRENDA S.
Le client n'a pas laissé de commentaire.TRAVIS C.
Le client n'a pas laissé de commentaire.brittany h. | Premières impressions
Le client n'a pas laissé de commentaire.Chantrell D. | Premières impressions
Le client n'a pas laissé de commentaire.Sequoia E.
Le client n'a pas laissé de commentaire.FRANCISCO S.
Le client n'a pas laissé de commentaire.TAKIRA J.
Le client n'a pas laissé de commentaire.BRIAN H.
Le client n'a pas laissé de commentaire.GRISELDA M.
Le client n'a pas laissé de commentaire.KANIYA S. | Premières impressions
Le client n'a pas laissé de commentaire.RANDY M. | Expérience générale
Le client n'a pas laissé de commentaire.Debra H. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany S. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN M.
Well lit & secure facility, climate controlled, conveniently located, and hours are great!! The staff are really nice!consuelo c. | Premières impressions
Totally unacceptable; 1) associates that don't like the place they work, 2) Associates that cannot properly articulate the company's green initiative â€œI would never donate to a multi-million dollar corporation, I don't know what the green stuff isâ€ 3) cannabis should never be the welcoming smell in a newly serviced vehicle. This experience was the absolute worst.ANTONIO B.
All phases are excellentMarcus T. | Premières impressions
Le client n'a pas laissé de commentaire.Sophia H. | Expérience générale
Le client n'a pas laissé de commentaire.MAHMUD C. | Premières impressions
Le client n'a pas laissé de commentaire.Felicia L. | Expérience générale
Le client n'a pas laissé de commentaire.Zadkiel C.
Le client n'a pas laissé de commentaire.JAMES E. | Expérience générale
Le client n'a pas laissé de commentaire.VINNETTA B.
Le client n'a pas laissé de commentaire.Dana W.
I got charged something totally different from what was said to be I turned the truck in clean and they charged me for it I know the miles was gonna be a charge but I kept the truck clean and I made sure I didn't leave anything behind said was only post have a charge of $47 which they charged me $20 and change for extra miles don't mind it but charged me $20 and change for it to get clean and it said total of $47 but took $56 off my card now I felt like I was ripped off I never Jonesboro U-Haul never over charged what you pay up front is all u will be charged!! So I want be using this location againFONDA M.
I did not move out or authorize anyone to move out on my behalf. I have paid my fees and was not contacted about any problems so im confused about why i am getting this surveyracquel g. | Expérience générale
ThanksDONTREALE B. | Premières impressions
Le client n'a pas laissé de commentaire.AUTROUIAR R.
My experience was great until the moving day. My truck wasn't ready because customer hadn't returned it but unnecessary sacrifices had to be made on my end and NO MERCY was shown when it came to it being justified by U Haul. Ma'am its company rules???tracy c. | Expérience générale
Le client n'a pas laissé de commentaire.Shayla W. | Premières impressions
Le client n'a pas laissé de commentaire.DEBORAH E.
Le client n'a pas laissé de commentaire.MICHAEL H.
Some young guy came out, unhooked the trailer and I was away in 5 minutes. Great job, team.Michael H.
Le client n'a pas laissé de commentaire.ALIMA N.
Le client n'a pas laissé de commentaire.Griselda G.
Le client n'a pas laissé de commentaire.ALIYAH W.
Le client n'a pas laissé de commentaire.Keith M. | Expérience générale
Great store, great management ðŸŒžRONALD P.
Rico handled my reservation and was beyond professional and polite. Everyone in the facility made a stressful moving day just a bit brighter with their smiles and urgency to assist.PAS'TRELLE J.
My experience with Uhaul is Always positive!JONNELL W.
Manager at location exerted excellent customer service.SHANNON S.
Le client n'a pas laissé de commentaire.EDDIE P.
Le client n'a pas laissé de commentaire.MEGAN M.
want to think Jeremiah and his wife very good peopleMack G. | Expérience générale
It was top shape, didn't wait long having a reservation. Check the lighting before I leftLAFAYETTE W.
Le client n'a pas laissé de commentaire.SHAWANDA E.
Le client n'a pas laissé de commentaire.RIGOBERTO H.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.JOSEPH D.
Le client n'a pas laissé de commentaire.TAMMY J. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela C. | Premières impressions
Your employee, Jacob is great, wonderful customer service.JAMES C.
It was wonderful job little bit a waiting a little bit but it's okay customer service doing great jobjean F.
Le client n'a pas laissé de commentaire.Lance F.
Le client n'a pas laissé de commentaire.DEXTER W.
Le client n'a pas laissé de commentaire.ANGELA M.
Le client n'a pas laissé de commentaire.AMANULLAH M.
Thank u U- Haul u U- HaulLARRY H.
Your after hours rental window need to be highlighted. Your example shows a yellow pole with an orange box but your location has a window that is not noticeable.Ashley W.
Le client n'a pas laissé de commentaire.Pamela A. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLYN F.
Le client n'a pas laissé de commentaire.ANTHONY M. | Expérience générale
Le client n'a pas laissé de commentaire.ALYTIA S.
Le client n'a pas laissé de commentaire.KIM K.
I wish it was 24 hours or later hours to help late workers but i love Uhaul and the clean facilitiesKIARA W. | Premières impressions
This was NOT the office I had made my reservation with, the original office was 4360 Covington Hwy. this location was 22 miles away from my home where the original office was about 8 miles from my home. My move end up costing me $180 more because of the broken reservation by the Covington Hwy office. KEEP GUARANTEED RESERVATIONS!!!Andrea H.
Correction I cleaned out my storage on 11/14/2021 because the office was closed I had to call customer service who was rude and did not help me with my move out concern.Nicole B. | Expérience générale
Never have a problem at the Morrow GA location.DENNIS D.
Le client n'a pas laissé de commentaire.CAREY M.
Everyone was helpfulLASHELLE A.
Le client n'a pas laissé de commentaire.IVORY P.
nothing. keep doing what you are doing and dont changePAUL H.
Manager was rude .Yaniesh C.
Where is the key drop off box? Where to put the key is not clearAnisa C.
The owner or manager is a great guy is customer service is through the roof great job I don't remember his name but his name tag says ownerTIERRA W.
Le client n'a pas laissé de commentaire.MELVIN F. | Expérience générale
Le client n'a pas laissé de commentaire.DWIGHT H.
Le client n'a pas laissé de commentaire.Eric V.
Great friendly serviceKATRENA R.
Le client n'a pas laissé de commentaire.KATHLENE T.
Le client n'a pas laissé de commentaire.RONNIE J.
Stay true to what you're doing and stay on top of the Customer Service as you did for mefarrad F.
Le client n'a pas laissé de commentaire.kevin b. | Expérience générale
Le client n'a pas laissé de commentaire.BRADFORD F. | Expérience générale
The staff member that dealt with my case was on point and definitely took his role as Customer Service Representative seriously.farrad f. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN M.
Very good customer servicemarcie w. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL C.
Herbert was amazing at helping me rent a van for just a few hours for a quick move. Even Jeremiah was helpful and kind. I would definitely recommend this location to others!tiffany C.
Le client n'a pas laissé de commentaire.THERESA J.
Great job and great customer service. 10 starsMILTON C.
Very professional and friendly staff would definitely recommend this location. Great Job!HEROD O.
Le client n'a pas laissé de commentaire.Shontavia J. | Expérience générale
Le client n'a pas laissé de commentaire.Marcus J.
Le client n'a pas laissé de commentaire.Dominque H. | Expérience générale
The mileage cost was extremely expensive, I would not rent this van from Uhaul again. I will use another vendor. The cost was not as advertised on the site.JAMMINESE M.
Your staff member were rude and nee to be written up. He has No Respect.SARAH W. | Expérience générale
Everyone was awesome! Excellent customer service!QUENTIN N.
Le client n'a pas laissé de commentaire.KENYA B.
Le client n'a pas laissé de commentaire.DANIEL C.
I was happy with the fact that I only rented a storage for seven days and I was still charged the full amount. I expressed my concerns with the representative at the location but was unhappy with the answer, I will still be charged the full amount. I think this is wrong and we should be at least given back some of our money.Dominique B. | Expérience générale
Le client n'a pas laissé de commentaire.HAIRO M.
Le client n'a pas laissé de commentaire.Anthony J.
Le client n'a pas laissé de commentaire.ASHLEY W.
Le client n'a pas laissé de commentaire.Vanessa A.
Check your receipt, take pictures of return because they charged me for fuel, and I returned equipment with same gas as it was when I rentedSONYA J.
The gentleman was courteous and accommodating. Mr Mitchell made sure I understood the possible charges as a result of the usage and mileage. Returned it as instructed and received email with my bill upon receipt. Good job. Well organized.TEMIKA J.
Le client n'a pas laissé de commentaire.DANIEL C.
Le client n'a pas laissé de commentaire.Monica H.
Le client n'a pas laissé de commentaire.Tasha R.
Le client n'a pas laissé de commentaire.RON M.
The experience was amazing Levi's Customer service was excellent! Only bad thing is I hate that when you go online and make a reservation it makes you think you locked in a unit but you didn't, they could still sell out. So make sure you call and check and then go up there to finalize paperwork to officially have the unitJon-Sheree M. | Premières impressions
Good service overallLEON B.
Overall service was fair. Trucks need service. Tire monitoring service overdue. Outdated systems horrible service. A 10 minute check in using online system failed. Clerk attempted several times to input data. Clients are overcharged fees. Totally unacceptable invest in staff training and upgraded systems.VICKI J.
Make sure your employees check truck so they know what's in there and the equipment that was paid for was there. And go over the type of uhaul we purchased online to make sure we are getting the right one. And don't make anyone pay for mileage if that customer has to drive 30 miles to another uhual for a mistake your company madeKENNETH H.
Keep up the good work!!KENDRA A.
Le client n'a pas laissé de commentaire.KANIYA S.
Le client n'a pas laissé de commentaire.Rachel S. | Premières impressions
Levi was very helpful. Overall, it's hard to get someone on the phone & then it gets sent to the main customer service line. Those reps can't help with the plastic tote box rental since those are specific to location. Maybe work on how that can be integrated so they can help if I can't get someone local on the phone. (I work in User Experience in my day job)Candace H.
Paid for 24 houfRicky H. | Premières impressions
Great assistant manager JacobFREDERICK H.
What is there to improve on? They were perfect. Five stars to Jason (I believe that was his name... the manager on duty Saturday) and Reiko.DONNA H.
I was illegally charged a gas service charge for $58.00. I will never rent from Uhaul again.KAROLE S.
The way I was helped at this location was some of the best service I have ever had. I will tell all my friends and family to use this location.ALICE F. | Premières impressions
Don't remember the gentleman's name was very friendly and helpfulvicky j. | Premières impressions
Already paying fir a storage unit. There should be 24 access to the large aromatic doors and not just the small manual door.SEAN S. | Premières impressions
Le client n'a pas laissé de commentaire.Edward R. | Premières impressions
Le client n'a pas laissé de commentaire.bibian n. | Premières impressions
Le client n'a pas laissé de commentaire.Shirley S. | Premières impressions
Le client n'a pas laissé de commentaire.Dominque T. | Premières impressions
The customer service rep Justice was extremely helpful and pleasant. I found the experience with her very refreshing because Excellence in Customer Service is rare among the younger generation.Irene L. | Premières impressions
Le client n'a pas laissé de commentaire.Monique B. | Premières impressions
Le client n'a pas laissé de commentaire.awdir i. | Premières impressions
Le client n'a pas laissé de commentaire.SELENA G. | Premières impressions
Le client n'a pas laissé de commentaire.Willie T. | Premières impressions
Chris is VERY RUDE and UNPROFESSIONAL!! When I called to inform him that the amount of gas in the truck was , he was going back in forth me being argumentative and hung up in my face!!!!! I willl NEVER go there again and spend my money!!! If they are the last to have trucks a available again I will choose PENSKE or BIDGET!! I wish I could give this facility NO STARS!!!!!Arnez P. | Premières impressions
The assistant manager assisted me with procuring my storage and he was awesome! He was short-staffed but he still had a great attitude and was very helpful. I think his name was Jordan.Darrel J. | Premières impressions
Gabe could not have been nicer, as well as, the other gentleman on duty. Sorry, I didn't get his name. Restroom was relatively clean, but there was NO tissue. Fortunately, I worked it out, but yikes! In spite of, it went well.Patricia B. | Premières impressions
Le client n'a pas laissé de commentaire.Sakeeya B. | Online Move In
Jacob, the assistant manager, assured my U-boxes would be dropped for access on Saturday, July 17th by 8am. We spoke in-person on Monday, July 12th about dropping and accessing the boxes. When I arrived to UHaul on Mt. Zion the boxes had not been dropped for access. I was informed by Justice that the boxes wouldn't be dropped that day. The Caucasian employee stated that Jacob was only an assistant manager and couldn't schedule for a U-box to be dropped. After two hours of Justice making phone calls, she said that they could be dropped on Sunday, July 18th by 9am. On Sunday, July 18th I arrived at the location at 9:05am to my surprise employees in the back and a line of customers in front. It is 9:23am and the location is closed. Their opening hours on Sunday are 9am. DO NOT use this location.Eboni J. | Premières impressions
Everyone was very nice and helpfulDaphne T. | Premières impressions
The staff very helpful & friendly with everything. The experience was definitely the easiest part of my move.katatheual d. | Premières impressions
Customer service representative was efficient and very helpful as well as knowledgeable.Karen P. | Premières impressions
Le client n'a pas laissé de commentaire.ANDRE A. | Premières impressions
Le client n'a pas laissé de commentaire.Demario A. | Premières impressions
Above and beyond awesome!!Renee F. | Premières impressions
Le client n'a pas laissé de commentaire.James C. | Premières impressions
Jacob and Justice was SUPER AWESOME and Very Sweet! I came in panic mode and needed a storage and my truck I reserved all on a decent budget. And these two came through with absolutely and beyond Superior Customer Service! Thank you and I trust they will be rewarded and recognized, as the energy they displayed is almost extinct in business's today. Thank You again to Jacob and Justice!Nita Y. | Premières impressions
Le client n'a pas laissé de commentaire.Princess B. | Premières impressions
The staff was nice and courteous however, I reserved a unit at another location. Upon my arrival to my location of choice, I was told the storage unit was not available and booked a unit at another location. Once I got the other storage location to check in and get my access card, the unit that was given to me was apparently a "ghost" unit and had a lock on it. So I then had to get another storage unit which was very inconvenient and too timely due to internal systems that were of no fault of the employees working. I encourage uhaul to examine the booking system used so that experiences such as mine do not occur.TIFFANY W. | Premières impressions
Everything was good except the storage space I reserved wasn't available. So I had to pay more.Tamiko H. | Premières impressions
yes of course i will it made me felt comfortable he was patient and helpfulshannon g. | Premières impressions
Jeremiah and his staff were great.Id just loss my God Father n Grand Mother.Which is why i needed storage.They had me smiling and laughing along with the other customers.I am greatful so greatful.Great service and when you're already going through you need great Customer Service.kaydrian s. | Premières impressions
Le client n'a pas laissé de commentaire.VALENTIN N. | Premières impressions
Just would like to have after hours access. Other than that the staff was very helpful and friendly. I would definitely recommend this facility.Shirell M. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany A. | Premières impressions
Very kind staffaaron r. | Premières impressions
Excellent customer service! The manager is amazing!!Sharnell P. | Premières impressions
Le client n'a pas laissé de commentaire.karen p. | Premières impressions
The manager is a super guy knowledgeable professional and courteous very nice white American young man thank you Mr. KingROBERT K. | Premières impressions
Jacob was the bestKESHA H. | Premières impressions
Le client n'a pas laissé de commentaire.brice w. | Premières impressions
Thank You for a Quality, Professional & Friendly Experience!!!!!! 😊donna M. | Premières impressions
Le client n'a pas laissé de commentaire.JEROME C. | Online Move In
Le client n'a pas laissé de commentaire.Halona B. | Premières impressions
Everyone was amazingly courteous and helpful. Very professional.Eugenia B. | Premières impressions
Customer Service is absolutely amazing from Jacob!! I would recommend this company and facility to my university peers! Merci.Tenesea T. | Premières impressions
They went above and beyond to help.Britnay I. | Premières impressions
Le client n'a pas laissé de commentaire.Yvonne M. | Premières impressions
Le client n'a pas laissé de commentaire.Eduardo A. | Premières impressions
Mr Deboe was very patient and helpful. Even walked me to my unit and addressed how to access it, how the alarm works, the amount due each month and gave advanced notice of auto pay each month. Great customer service and you get what you pay for and for that I'm a happy customer.Shanel C. | Premières impressions
Le client n'a pas laissé de commentaire.Van B. | Online Move In
I moved in on Christmas day when the office was closed. Unfortunately, the unit that was set up for me still had a company lock on it when I arrived, which left it inaccessible. Therefore, I was extremely inconvenienced during move-in.LORI H. | Online Move In
Le client n'a pas laissé de commentaire.LISA W. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline G. | Premières impressions
Le client n'a pas laissé de commentaire.Gary W. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie R. | Premières impressions
Dominic was super professional and kind. He answered all the questions I had and was very thorough too! He deserves a great appreciation for a Job well done. Thanks Ms Roberts Jonesboro GA.DEBRA R. | Premières impressions
Everything was wonderful accept for a musty smell in the elevator! The staff was very friendly and helpful!Shayna P. | Premières impressions
excellentJAMES D. | Premières impressions
Le client n'a pas laissé de commentaire.ALLESHA M. | Premières impressions
Le client n'a pas laissé de commentaire.Mitchell D. | Premières impressions
I actually made my reservation through the Lake City u haul location. They were really helpful with getting a cargo van and storage unit secured. I like that the security is top notch.PAMELA H. | Premières impressions
My initial contact with the Southlake Self-Storage was a positive and pleasant one. I appreciate the professionalism and friendliness of Josh and Dominick. Merci.Carole M. | Premières impressions
Lavon. I think that his name. He signed me up. His customer service was amazing. I got a bigger unit because he was so knowledgeable. Thanks for everything.Scherezaad M. | Premières impressions
All the staff were professional, nice and accomidating. Very helpful in addition to being well prepared.Keneith M. | Premières impressions
Dominic was very helpfulLatonya R. | Premières impressions
Had a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.Edgar G. | Premières impressions
Great setup. Love the easy access.Charlisa T. | Premières impressions
The two young gentlemen/employees gave superb customer service. Merci.salih a. | Premières impressions
Associates were very helpful and made my experience greatLanaifran B. | Premières impressions
This is by far the best U-haul experience I've ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.Monae W. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!