Not having to go inside to get the key when I signed up for mobile pick up. If I wanted to go inside I would have just done all the stuff inside?Christi N.
Customer Reviews for U-Haul Moving & Storage at South Main St Roswell
Pour nous contacter
Roswell, NM 88203
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NATHAN JAMES H.
Le client n'a pas laissé de commentaire.Conrad D. | Premières impressions
Le client n'a pas laissé de commentaire.CASSIDY D.
Attendant was friendly and helpful. Walked us to our storage and gave us a full explanation on how it all worked.Juan R. | Premières impressions
Not much improvement needed EXCEPT the computers need to be upgraded. It took the clerk 3 tries to get my information and payment to go through and she said it had been giving them problems all day.JAMES H.
Customer service was not to par but Mike hims of is awesomeCRUZ M.
Was received promptly and took care of unhitching trailer...... very professionalRobert U.
Great serviceMichael H.
Service was great and was handled in a timely manner and all my questions was answeredMICHEAL M.
All was good. Mike and the rest of the employees are fantastic.Eric C.
Le client n'a pas laissé de commentaire.GRACE M.
Le client n'a pas laissé de commentaire.wendy d. | Expérience générale
At first a disaster, uhaul called and canceled my order in less than 24 hours. Spoke with regional manager and she went beyond to make everything good. Later that day uhaul called and said I have no moving company they had been arrested and I'd have to come get unboxes. I stressed that something had to be done far we have no means of getting. this was paid up front and needed to be out of duplex in two days. They did find us a new moving company which was on time and very nice but needless to say I didn't realize they didn't package the unboxes correct. All boxes were clearly marked and the never used one blanket so our stuff was completely crushed, broke and ruined. They had the fragile stuff on the bottom and wooden shelves on top of each other. Office chairs and couch had holes. All my stuff was new because I couldn't get my belongings because of COVID restrictions. This is heart sickening and hope uhaul resolves.Kathleen C.
Great service clean unitsDarren T. | Premières impressions
The ONLY complaint I have is this: I picked up my truck at 8:30 pm. I LOVE that you can get the rental at any time. Very convenient! The directions said the key would be in a locked box on the building. The instructions were in detail and perfect...except there was no key. I called the 1-800 number and she quickly found that the truck had a coded lock on the back of the truck. The key code sent to me opened this lock and the key was in the back of the truck. There should have been something that told me this option if the key wasn't in the key holder thingy on the outside wall. I LOVED the coded lock though. If you were moving stuff to storage & took more than one day, you didn't have to have 2 locks since one was provided with the truck. Also, the lock was perfect no matter what because it was the pick proof, cut proof kind & wasn't keyed so you didn't have to keep up with another key. I also want to mention the staff on the phone & in person were excellent!! Return was perfect. I pulled up, they were there like they knew I was coming. Everything was done there on the spot. No need to go inside. That was even better since I had been moving and was hot, sweaty, and dirty. Thanks everyone!! Love your new location!! (New since I moved here 2 years ago)Angela A.
These people were very helpful.Robert S.
Le client n'a pas laissé de commentaire.Toni B.
Keep doing the same thing you are doing.DOUGLAS H.
They were helpful and kind need people like that great job.francis m. | Premières impressions
Le client n'a pas laissé de commentaire.PEDRO G.
The indoor climate controlled building flooded and destroyed and/or damaged some irreplaceable items, so I'm not exactly satisfied.Shannon G. | Expérience générale
Nothing, keep up the great service. this is by far the best location/facility I have been too. Your storage facilities are super!! and the management is the bestCAREY L.
The store needed some benches and chairs. There was no place to sit down while waiting for service.JORDAN C.
Rented a car hauler for 3 days. The equipment performed flawlessly during my entire trip. Quick and easy service represenitive. I was very pleased with the entire rental process and would highly recommend this dealership for your U-Haul rental needs. Excellent Service!STEVEN H.
Everyone was excellent, accommodating, and well informed about all products, they even informed of specials I was not aware of. That is real customer service! Everyone was so friendly, I felt relaxed and actually enjoyed renting several units, a truck and purchased merchandise as well.STEVEN M J.
I am very pleased with the service .I would recommend a storge to a freind ,service was good unit was clean close to the door that was handy.I really like drive in to the storge .considering it was raining that was very nice.my rateing on scale 1-10. Is 10 Thank u Maria Chavez.MARIA C. | Premières impressions
Le client n'a pas laissé de commentaire.Christi B. | Premières impressions
Make sure Mike stays in Roswell South location. He's your best asset!MAXWELL V.
Le client n'a pas laissé de commentaire.patricia f. | Premières impressions
Mike Davis and his team do a great job!THADDEUS B.
Le client n'a pas laissé de commentaire.Lorrian V.
Le client n'a pas laissé de commentaire.TERRY G S.
Great service, equipment was in great shape...Mike has a great facility.TONY R.
Upon returning my uhaul Mike,Tim,Ernie and Shyanna were very attentative, friendly,,and very knowledgeable. I love uhaul and will always recommend this great company and warm staff. Thank you Bonnie Cassidybonnie c. | Premières impressions
Very informative and helpful. Very clean facility.sHARLENE r. | Premières impressions
Love the storage area and the people there are super nice and friendly and I enjoy talking with them when I go there. They helped me with all my needs and did a great job with getting me where I had to go. Thanks guysRUSSELL M.
Fast and efficientJessica K.
All staff was accommodating, very friendly and knowledgeable about all products. I really enjoy going to my unit and always feel welcomed. Merci.Yolanda C. | Premières impressions
Everything was greatWALTER G.
Le client n'a pas laissé de commentaire.WILLIAM B. | Premières impressions
Le client n'a pas laissé de commentaire.LAWRENCE R V.
Le client n'a pas laissé de commentaire.STEPHEN S.
Pick up truck from Mike at UHaul center in Roswell NM. Very friendly and helpful. Thankyou for the Rental.RICKY Z C.
Le client n'a pas laissé de commentaire.KALEB L.
Le client n'a pas laissé de commentaire.Ronald Kenneth J.
Stellar business, very helpful and cooperativeALBERT K.
Le client n'a pas laissé de commentaire.ODGES M.
Le client n'a pas laissé de commentaire.JARED A.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.NANCY F.
Le client n'a pas laissé de commentaire.GERALD M.
Mike is great.JOHNNY M H.
No comments. Everything went well.LAWRENCE R V.
Le client n'a pas laissé de commentaire.Antony P.
Very very friendly and fast service. Great communication between myself and the staff they were very helpful. Facility clean as well. Would highly recommend!REBECCA J. | Premières impressions
Outstanding, but undermanned.William W.
Le client n'a pas laissé de commentaire.Juan O. | Premières impressions
Le client n'a pas laissé de commentaire.JEREMIAH H.
Just stay as nice, friendly & helpful as you have beenSYLVIA C.
It was great. Will use it again thank uouJOSEPHINE G.
I was so nervous because I never rented a U-Haul so I thought it would break down on us but it rode smoothly all the way Florida with no issuesMarcus B.
Le client n'a pas laissé de commentaire.JOSHUA C.
Mikey is the best, passed down from his dad on top notch friendly prompt serviceDANNY C.
Le client n'a pas laissé de commentaire.CHRISTINA W.
Mikeal Davis Jr. helped us get our rental pickup and motorcycle trailer picked up and then checked back in. He was thorough, knew what he was doing, and didn't waste any time, even though the computer was down because the Internet was down throughout the city. After a long day on the road, he checked us back in and we were on our way in no time. Thank you, Mikeal!nancy W.
Le client n'a pas laissé de commentaire.Robert A.
Nothing to improve excellent customer serviceJames T.
Le client n'a pas laissé de commentaire.Angelia P.
Le client n'a pas laissé de commentaire.RICKY K.
Le client n'a pas laissé de commentaire.MATTHEW N.
This was the first time I've rented from Uhaul and am very pleased. I rented a pick up truck, it was a comfortable ride and had the power and room I needed. This particular facility has everything you need!MURIEL A.
Le client n'a pas laissé de commentaire.KYLA B.
Le client n'a pas laissé de commentaire.THOMAS T.
Le client n'a pas laissé de commentaire.harold s. | Premières impressions
Nothing!! Exceptional place!!! Always use this location for my moving needs. Mike and staff are always efficient, knowledge, and go above and beyond to take care of me!!PENNY W.
Le client n'a pas laissé de commentaire.JOHN R S.
Le client n'a pas laissé de commentaire.DEBORAH M.
Process was fast and vehicle was well maintained. Had me on my way!SENECA A.
Le client n'a pas laissé de commentaire.DOMINIC Y.
The check in person did not listen to meGEORGE B.
Le client n'a pas laissé de commentaire.Manual G.
Le client n'a pas laissé de commentaire.MONICA T.
Le client n'a pas laissé de commentaire.MEGAN H.
Le client n'a pas laissé de commentaire.RICHARD K.
Le client n'a pas laissé de commentaire.STEPHEN R.
Le client n'a pas laissé de commentaire.WALTER K.
Awesome Place!MICHAEL G D.
RienCHERYL A M.
We had asked for a dolly also and yall were out so maybe have more dolly's but other than that everything was wonderfulNathan S.
Le client n'a pas laissé de commentaire.Perry T.
Went in at 0955 and was out within 10 min. Lady was very proficient at her job.BENITO S.
These guys are excellent!Jeremy H.
Le client n'a pas laissé de commentaire.Juan R. | Expérience générale
speed up your computersGregory A.
The employees were super helpful and made our first experience a great one.SHAWN S.
Le client n'a pas laissé de commentaire.KEVIN M M.
Fast and professionalBRUCE A R.
Great Service!Artis A.
Le client n'a pas laissé de commentaire.DESTINY L.
Le client n'a pas laissé de commentaire.CHRISTOPHER N.
Le client n'a pas laissé de commentaire.BLANCA R.
Le client n'a pas laissé de commentaire.KATHARINE M W.
Everything worked like a machine, trailer rental to moving help what a great experience, very professional. Thanks to all at the Roswell, NM. Store and A-Z Moving.RAIF H.
Customer service was fast,friendly,and very helpful,I would recommend your business to family,friends and I would return as a customer again if neededleanna M.
Le client n'a pas laissé de commentaire.DAVID J.
Mike the owner was fantastic and very accommodating. Great locationThad B. | Premières impressions
Le client n'a pas laissé de commentaire.Diane T.
Didn't get truck size wanted in Roswell had to wait 3 days extra after original date wanted it on 1/30/21 got it got it wrong size no 26 footers had to wait till 2/1/ 21 got 20 footer time and money lost two hundred deposit cause couldn't get out on time put in order 5 days ahead of timeJORGE M.
over the last few years I have used U-Haul on several occasions Every single time I used them there have been issues with the reserved item it has never been available in the location of need . On this ocassion the trailer size we reserved was not available at the location when we needed to pick up instead they switched us to a smaller trailer wich ended up causing a lot of problems. Last time the truck we reserved well in advance was not available and they gave us a smaller truck and adding a trailer wich was a problem. The time before that the trailer we reserved was not available at the store requested and we again had to run around and go to a different location to pick it up. In that case we were never notified even. If your not going to have the product that is reserved at a location why even have a reservation system. I will never use U=Haul again and certainly will not recommend it to anyone.RICHARD G.
Le client n'a pas laissé de commentaire.PAUL S.
Just keep up the good workWILLIAM I H.
Everyone was professional and very helpful.Diana C. | Expérience générale
The staff is friendly, knowledgeable, kind and very helpful.Diana C. | Premières impressions
Nothing at all. Just keep up the excellent work and service that you are currently doing.Erica L.
This should be the Model storeBrian C. | Expérience générale
Le client n'a pas laissé de commentaire.Shawna D.
I made a reservation for a 10 foot in town truck and arrives on site to pick up truck and there was no truck except a 26 foot truck. I had no choice but to rent that one. Then I received a text staying I was too have it returned in 6 hours. Other then that my experience was goodBecky S.
Le client n'a pas laissé de commentaire.BRADLEY F.
Mike and his staff are great! They took good care of me and my belongings.ABIGAIL D. | Expérience générale
Le client n'a pas laissé de commentaire.JIMMY S.
Excellent service à la clientèle. Very informative and helpful.EUNICE G.
Le client n'a pas laissé de commentaire.cindy c. | Expérience générale
Above and beyond! Very helpfulBrian C. | Premières impressions
Le client n'a pas laissé de commentaire.ANALUCIA P. | Premières impressions
The facility was just what we needed to securely store our belongings until we moved into our new home. The staff were all very friendly and helpful. I would highly recommend them to anyone needing to store their belongings or rent a truck.tAMARA R. | Expérience générale
My first visit I waited 45 min to unload because an 18 wheeler was blocking the auto door entrance where you pull in and unload, was very frustrated I had more things to bring but I ran out of day light!!!!Harold S. | Premières impressions
Excellent and friendly customer service. Merci.cindy c. | Premières impressions
These folks always have a smile, very friendly and knowledgeable. Beautiful facilities...safe...and a great loading and unloading area. Was VERY pleased. Thank you for the wonderful service.Loretta H. | Premières impressions
Loved the convenience of having a loading/unloading bay. It was raining so we stayed completely dry. Lots of space to unload Uhaul. The carts were very helpful and my unit was close to the unloading area. Facility was clean and spacious. Very nice restrooms.Cynthia P. | Online Move In
Everyone was so polite & accommodating. We were transferred, & will be looking for "U-Haul" storage again based on the new Roswell store.rex h. | Expérience générale
Le client n'a pas laissé de commentaire.Shakanyah M. | Expérience générale
Le client n'a pas laissé de commentaire.Desiree S. | Expérience générale
We were tired after driving for over eight hours but the services we got were awesome. The stuff was so helpful and the storage was well maintained. We knew that we had chosen the right place to keep our belongings. Keep up the good work.SUBIRA M. | Premières impressions
Le client n'a pas laissé de commentaire.Jefren S. | Premières impressions
Le client n'a pas laissé de commentaire.William J. | Premières impressions
The only complaint is I did not receive the code to get into the building to access my storage unit! Everything else was great and easy!! Mike took great care of us!!MATTI C. | Premières impressions
Excellent, hands-on customer service! This is a brand new facility, and they are open about their growing pains and dealing with them head on. Access ease is adequate to my needs, and improving rapidly. Thanks especially to Mikey, but the rest of the staff were also friendly and helpful!Kevin A. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.