Customer Reviews for U-Haul Moving & Storage at South Main St Roswell

151 évaluations

1705 S Main St   Roswell, NM 88203

(575) 208-0360

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(575) 208-0360

1705 S Main St
Roswell, NM 88203

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Just stay as nice, friendly & helpful as you have been

SYLVIA C. 
Évaluation :
5

It was great. Will use it again thank uou

JOSEPHINE G. 
Évaluation :
5

I was so nervous because I never rented a U-Haul so I thought it would break down on us but it rode smoothly all the way Florida with no issues

Marcus B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
5

Mikey is the best, passed down from his dad on top notch friendly prompt service

DANNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA W. 
Évaluation :
5

Mikeal Davis Jr. helped us get our rental pickup and motorcycle trailer picked up and then checked back in. He was thorough, knew what he was doing, and didn't waste any time, even though the computer was down because the Internet was down throughout the city. After a long day on the road, he checked us back in and we were on our way in no time. Thank you, Mikeal!

nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Nothing to improve excellent customer service

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N. 
Évaluation :
5

This was the first time I've rented from Uhaul and am very pleased. I rented a pick up truck, it was a comfortable ride and had the power and room I needed. This particular facility has everything you need!

MURIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harold s.  |  Premières impressions 
Évaluation :
5

Nothing!! Exceptional place!!! Always use this location for my moving needs. Mike and staff are always efficient, knowledge, and go above and beyond to take care of me!!

PENNY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

Process was fast and vehicle was well maintained. Had me on my way!

SENECA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC Y. 
Évaluation :
4

The check in person did not listen to me

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manual G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER K. 
Évaluation :
5

Awesome Place!

MICHAEL G D. 
Évaluation :
5

Rien

CHERYL A M. 
Évaluation :
5

We had asked for a dolly also and yall were out so maybe have more dolly's but other than that everything was wonderful

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry T. 
Évaluation :
5

Went in at 0955 and was out within 10 min. Lady was very proficient at her job.

BENITO S. 
Évaluation :
5

These guys are excellent!

Jeremy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R.  |  Expérience générale 
Évaluation :
4

speed up your computers

Gregory A. 
Évaluation :
5

The employees were super helpful and made our first experience a great one.

SHAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M M. 
Évaluation :
5

Fast and professional

BRUCE A R. 
Évaluation :
5

Great Service!

Artis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHARINE M W. 
Évaluation :
5

Everything worked like a machine, trailer rental to moving help what a great experience, very professional. Thanks to all at the Roswell, NM. Store and A-Z Moving.

RAIF H. 
Évaluation :
5

Customer service was fast,friendly,and very helpful,I would recommend your business to family,friends and I would return as a customer again if needed

leanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Mike the owner was fantastic and very accommodating. Great location

Thad B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane T. 
Évaluation :
5

Didn't get truck size wanted in Roswell had to wait 3 days extra after original date wanted it on 1/30/21 got it got it wrong size no 26 footers had to wait till 2/1/ 21 got 20 footer time and money lost two hundred deposit cause couldn't get out on time put in order 5 days ahead of time

JORGE M. 
Évaluation :
4

over the last few years I have used U-Haul on several occasions Every single time I used them there have been issues with the reserved item it has never been available in the location of need . On this ocassion the trailer size we reserved was not available at the location when we needed to pick up instead they switched us to a smaller trailer wich ended up causing a lot of problems. Last time the truck we reserved well in advance was not available and they gave us a smaller truck and adding a trailer wich was a problem. The time before that the trailer we reserved was not available at the store requested and we again had to run around and go to a different location to pick it up. In that case we were never notified even. If your not going to have the product that is reserved at a location why even have a reservation system. I will never use U=Haul again and certainly will not recommend it to anyone.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Just keep up the good work

WILLIAM I H. 
Évaluation :
5

Everyone was professional and very helpful.

Diana C.  |  Expérience générale 
Évaluation :
5

The staff is friendly, knowledgeable, kind and very helpful.

Diana C.  |  Premières impressions 
Évaluation :
5

Nothing at all. Just keep up the excellent work and service that you are currently doing.

Erica L. 
Évaluation :
5

This should be the Model store

Brian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna D. 
Évaluation :
4

I made a reservation for a 10 foot in town truck and arrives on site to pick up truck and there was no truck except a 26 foot truck. I had no choice but to rent that one. Then I received a text staying I was too have it returned in 6 hours. Other then that my experience was good

Becky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY F. 
Évaluation :
5

Mike and his staff are great! They took good care of me and my belongings.

ABIGAIL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY S. 
Évaluation :
5

Excellent service à la clientèle. Very informative and helpful.

EUNICE G. 
Évaluation :
5

Not a thing. Service was some of the best I have experienced in a long time. The staff went the extra mile with suggestions in how to make the rental cost effective and simple. Equipment was in outstanding condition; clean and comfortable. Price was thoroughly explained including all options. Return was quick and easy as well. Will definitely use this Uhaul franchise again when the time comes.

CHARLES S. 
Évaluation :
5

Get accurate mileage.

Brian C. 
Évaluation :
5

Mike, on his day off and after hours came and opened the doors and helped us. He went above and way beyond his call of duty to help a customer. Thank you Mike and your crew in Roswell, we appreciate you.

MEAALII S. 
Évaluation :
5

I STOOD IN THE STORE FOR 15 MINUTES AND THERE WAS NOT A SOUL IN THE STORE. FINALLY A GENTLEMAN CAME IN TO THE STORE FRO ANOTHER LOCATION AND ASKED ME WHERE THE ATTENDANT WAS. I REPLIED THAT HE WAS THE FIRST PERSON I HAD SEEN IN THE 15 MINUTES I WAS WAITING. HE UNHOOKED THE TRAILER AND I LEFT AS HE WAS BEWILDERED AS TO WHERE THE ATTENDANT WAS FOR THE STORE.

Lynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy c.  |  Expérience générale 
Évaluation :
5

Best c.s. I have ever had dealing with uhaul.

Brian C. 
Évaluation :
5

Very professional and hooked up my trailer and lights in a expert manner.

william G. 
Évaluation :
1

I purchased boxes at this store several weeks ahead of my move. The wardrobe box had clearly been used before and was missing the clothes rod for the box. On the day of picking up my truck, I was initially given an address that did not have my truck. Instead, I was directed to this store. The employee on duty identified a truck in their lot that could replace the pre-selected truck. However the manager was gone for lunch and had the keys to the replacement truck. We were given a third truck as a replacement. This last swap caused problems with the Uhaul app equipment inspection process. All in all, we wasted about 2 hours trying to pick up the truck. This was exceedingly unnecessary. And the store employees paid no attention to speeding the process up for us.

ERIKA A. 
Évaluation :
5

Above and beyond! Very helpful

Brian C.  |  Premières impressions 
Évaluation :
5

Very professional. Great customer service!

CARRIE L. 
Évaluation :
5

everything was fine

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANALUCIA P.  |  Premières impressions 
Évaluation :
5

The facility was just what we needed to securely store our belongings until we moved into our new home. The staff were all very friendly and helpful. I would highly recommend them to anyone needing to store their belongings or rent a truck.

tAMARA R.  |  Expérience générale 
Évaluation :
5

Truck had issues of not wanting to stay running. It was pretty beat up. Not the locations fault they only have what they have available. The location was awesome friendly people very helpful.

William K. 
Évaluation :
3

My first visit I waited 45 min to unload because an 18 wheeler was blocking the auto door entrance where you pull in and unload, was very frustrated I had more things to bring but I ran out of day light!!!!

Harold S.  |  Premières impressions 
Évaluation :
5

Excellent and friendly customer service. Merci.

cindy c.  |  Premières impressions 
Évaluation :
5

These folks always have a smile, very friendly and knowledgeable. Beautiful facilities...safe...and a great loading and unloading area. Was VERY pleased. Thank you for the wonderful service.

Loretta H.  |  Premières impressions 
Évaluation :
5

Loved the convenience of having a loading/unloading bay. It was raining so we stayed completely dry. Lots of space to unload Uhaul. The carts were very helpful and my unit was close to the unloading area. Facility was clean and spacious. Very nice restrooms.

Cynthia P.  |  Online Move In 
Évaluation :
5

Nothing, everything was excellent

SUBIRA M. 
Évaluation :
5

Everyone was so polite & accommodating. We were transferred, & will be looking for "U-Haul" storage again based on the new Roswell store.

rex h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakanyah M.  |  Expérience générale 
Évaluation :
5

Mikey -store manager- was professional, courteous , and very helpful. I had a 5 star moving experience thanks to u haul

BEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY M. 
Évaluation :
5

Mikey is great I've known him for 20 years and he's the only one I trust at uhaul

William V. 
Évaluation :
5

Excellent

SHANE W. 
Évaluation :
5

Very good customer service. Very helpful.

NETZAHUALCOYOTL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desiree S.  |  Expérience générale 
Évaluation :
5

Mike was extremely helpful. I had made my reservation for the wrong day like a idiot and he did what he could to help me which I really appreciated. And then when the Mover helpers messed up my possessions in the move and I was going to be late I called him and he said no worry. He honestly made what could have been a terrible day into a good day with his care and customer service.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

We were tired after driving for over eight hours but the services we got were awesome. The stuff was so helpful and the storage was well maintained. We knew that we had chosen the right place to keep our belongings. Keep up the good work.

SUBIRA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NET L. 
Évaluation :
5

Mikey the GM was great!

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefren S.  |  Premières impressions 
Évaluation :
1

My name is Michael Brainerd and my email address is Mike brainerd@att.net. But I am not the one that rented the trailer in New Mexico. It must've been another Mike Brainerd and you're using my email address. Please correct the mistake.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Just do what your doing.

RAMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph N. 
Évaluation :
2

Still under construction and a little disorganized

JONATHAN D W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J.  |  Premières impressions 
Évaluation :
5

The only complaint is I did not receive the code to get into the building to access my storage unit! Everything else was great and easy!! Mike took great care of us!!

MATTI C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
3

I forgot my drop off location. After being on hold to 1-800-uhaul , I dropped it off at the nearest uhaul. They staff at this location were not helpful.

ALLISON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Excellent, hands-on customer service! This is a brand new facility, and they are open about their growing pains and dealing with them head on. Access ease is adequate to my needs, and improving rapidly. Thanks especially to Mikey, but the rest of the staff were also friendly and helpful!

Kevin A.  |  Premières impressions 
Évaluation :
4

Facility is large with only one employee working didn't seem safe for him and it took longer to get then normal.

MATTHEW P. 
Évaluation :
1

My family had to suffer under the heat for more than 4 hours!!!!!! My moving truck had issues and I had to wait four hours for another and when I went to pick up another truck, they DID NOT HAVE ANOTHER MOVING TRUCK FOR ME!!!!! Then I was asked if I could comeback the next day after 9!!!! I had no were to go with my kids and I felt humiliated by the request.... I had to get mad and that is why I got someone's else's MOVING truck!!!!! Sad..... so sad.

GERARDO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
3

Drop off location needs signs for drop box location. The lock box was full and someone could easily take keys out of it.

Christine H. 
Évaluation :
5

N / A

Brenda O. 
Évaluation :
3

Excellent service à la clientèle. Only reason I gave it a thumbs down is of the smell of smoke in truck and no fuel was added.

ABIGAIL D. 
Évaluation :
5

Smoother ride some how

Christopher V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Wonderful customer experience. When I pulled up to pick up my trailer it was ready to go. The staff was friendly and helpful and efficient. Merci.

Bruce B. 
Évaluation :
5

excellent service A+ and good prices

Hector M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinaldo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Non reviews have been submitted for this location.

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