The gas mileage was incorrect and I was charged for gas that was never in the car! When i picked up the van the gas was exactly at 7/8! After returning it with the correct amount of gas i was then informed I would have to pay because the gas was not where it was when I picked up the vehicle! I informed the representative that it was at 7/8 and he responded that his boss said no it was between 7/8 and the full line! I said no it was not because if it was I would've filled it back up to that point i dont have any reason to lie about that! What he said next is what really pissed me off and i took offense to! He said well did you take a picture when you got in the car? Otherwise there's nothing we're going to do about it! I replied why should i have to take a picture if im trusting you guys to do your job right not try to rip me off! He then said i sent you a text telling you to take a picture of the gas! I said can you show me the text which of course he couldn't provide a text! The he said well we sent you the contract as well to your email! I then replied can you tell me where in the agreement does it say i need to take a picture of the gas hand before I leave which he also couldn't show me meanwhile on the phone with his boss the whole time that would never speak to me directly as an unsatisfied customer he just kept telling him to tell me it was at 7/8 over and over again and when he couldn't show me where he actually said take a picture of the gas hand he just basically said either you can go put gas in the van or we're gonna charge you period! I dont have a issue with the representative at all because he was just doing what his unprofessional boss told him to do which resulted in me spending 10$ for gas that was never in the van! I can surely say i will never use you guys again or recommend you to anybody after that experience! I definitely felt like as a customer not only did I not matter but stealing money from me wasn't a issue either!JOSEPH W.
Customer Reviews for U-Haul Moving & Storage at Sparkman Dr
Pour nous contacter
Huntsville, AL 35816
(ON THE CORNER OF JORDAN AND SPARKMAN ACROSS FROM WOODY ANDERSON FORD)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The customer should be given a picture of the gas when you pick up the truck and not when you return it. I was charged for gasoline for the truck I returned because I parked on a incline and I told him the gauge went down when I parked the truckVIRDELL L.
Robert was excellent in his customer service and also the young man not sure of his name when we pulled up with our truck he was also very nice and polite I would definitely recommend this placeCLARISSA B.
Service was terribleODETTA P.
Le client n'a pas laissé de commentaire.FREDERICK N.
Le client n'a pas laissé de commentaire.JEFF M. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander D.
Le client n'a pas laissé de commentaire.Racheal W.
Le client n'a pas laissé de commentaire.Dana D.
Uhaul as a franchise is garbage and your misleading pricing along with nickel and diming customers out of money is a dubious business practice at best. That said, the uhaul truck was pretty hot fire and the representative was cool. Good guy, too bad he works for uhaul tho lmao.JOHN M.
The red haired lady upfront was incredibly helpful and fun to talk to! Thanks for all your helpTaylor R.
Le client n'a pas laissé de commentaire.TREVOR S. | Expérience générale
Le client n'a pas laissé de commentaire.Adryann B.
Le client n'a pas laissé de commentaire.MICHAEL J.
Le client n'a pas laissé de commentaire.DENNIS S.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.larry S.
They couldn't find my info after giving them my name & number & he argued me down saying I don't have anything here under my name & I literally begged him to just let me give him the contract number & after about 15 mins of this he finally finds my online move in storage. I've canceled it obviously bc anybody with that much Idiocracy shouldn't be over any of my belongings nor my card info to charge it monthly.MaRanda B. | Online Move In
Le client n'a pas laissé de commentaire.Myles M.
If I ever need to store anything in the area again this location will be my first and only choice. The staff has always been friendly and helpful.LAQUON U. | Expérience générale
#1 Uhual location in all of the lands babyyyy!!! Don't mess with the rest go see the best ðŸ'ªPAUL M.
Le client n'a pas laissé de commentaire.Marc D.
Robert was just as helpful today as he was when we placed our household goods in storage. Truck was ready and he quickly checked it in when we finished using it. Robert and his storage center get "Five Stars" out of five!! If you are looking for a super helpful place, this is it.CARL D.
Le client n'a pas laissé de commentaire.CHRISTOPHER S. | Expérience générale
Le client n'a pas laissé de commentaire.Donell R. | Premières impressions
Give Rob a raise, customer service like that is rare nowadays. Very friendly, very professional and is a very hard worker. Saw him working hard at it when I came to pickup and again when I dropped off. 5 star service!!!!Sterling W.
Worker was very friendly and helpful! It made renting a trailer so easy. Definitely will rent from him again when needed.ALICIA C.
Le client n'a pas laissé de commentaire.Blake B.
Unfortunately there was barely any parking. Made it difficult to come in and grab our truck. The girl who was there was incredibly nice but had to manage everything herself on a very busy Sunday. Wish she could have had help. She managed to get everything done but as someone in the service industry, I know how much it impacts you!Luke R.
Le client n'a pas laissé de commentaire.Sheldon B.
Le client n'a pas laissé de commentaire.JOSHUA P.
Very nice and professional!ROBERTA B.
Very nice and helpful staffALICIA M. | Premières impressions
Le client n'a pas laissé de commentaire.JAVONTE P.
Le client n'a pas laissé de commentaire.LINDSAY D.
No commentJOSEPH H.
Le client n'a pas laissé de commentaire.NICKI L.
Unprofessional when I returned the truck. Charged me for extra even though I denied. Rude and unhelpful.DUSTY S.
There is almost no parking at this location and very little room to maneuver. I had to rush my preliminary inspection because there was another customer behind me waiting to leave; there was not enough room for them to pass around me. The truck that I was issued had a flat tire that needed to be replaced before I left on my move. This location did not have the capability to change it themselves, so I had to wait about an hour and a quarter for Roadside Assistance to arrive and change it. Also, the driver side door did not fit well into the frame, leaving a ~1/2" opening between door and frame when the door was closed. This made the cabin very noisy, and I'm sure I would have been freezing if I were to make this move in the winter. The owner himself was very professional and helpful.Logan H.
Le client n'a pas laissé de commentaire.DOUGLAS W.
This manager is covertly rude and a bit condescending. I've tried to open mined twice now, but will not return to this location. I don't care how far I have to drive to rent a truck.ELGINA R.
Le client n'a pas laissé de commentaire.BRONSON B.
Le client n'a pas laissé de commentaire.WALTER B.
Drop off is fine but a bit cramped next to the roadStephen K.
I had two u haul reserves. First one scheduled to drop off thursday, 8/5/2021.second one scheduled to drop off saturday 8/5/2021 for this location.After my first usage was over I was on my way to drop off at this location when I noticed a uhaul store at plumers road. I thought may be I can drop it off here too. After i went inside the store two female employees told me that i cannot drop off in their location but i need to go drop off at 1501 jordan lane . By this point they have pulled my reservation in their computer and I assumed they want me to drop off at new location even if the system shows to drop off at 1903 sparkman drive. I really assumed all these store has a common server that they get their information from. I was wrong! Since two female from plumers road told me to go to jordan lane i got there and told the lady i am there to drop off. 1501 jordan lane and 1903 sparkman drive are less than 3 minutes apart. All i was trying to do is drop off the truck, verify gas is refilled etc. I did not have any preference! Since i arrived at 1501 jordan lane the lady told me she will take care of it. I thought nice! She told me i am good to leave. So i reminded her to check the truck and verify the gas is refilled. I didn't want uhaul or its employee coming later with a fine! She also told me she will send me a email about drop off! Fantastic! This is all thursday. I leave from jordan lane. Never saw an email from her! Now its saturday i am ready to drop off my second reservation. For no apparent preference i go to sparkman drive because thats what is in the system from my first reservation. Upon arrival Rob the u haul store person asks about my first reservation! He tells me its way past my drop off and i will be charged late fine! so I explained the situation. He suggested i go back to jordan lane and bring back the truck! I webt back to jordan lane and asked the lady who said she will take care of my drop off and email that Rob at sparkman location wants the truck. She also explains she already did â€œthatâ€ thursday! She will doâ€thatâ€again. Now i have rob at sparkman in my phone talking with this lady at jordan lane and i am in the middle of it thinking this is sloppy! After their conversation she told me I was â€œgoodâ€ to go. This time I insisted an email confirmation. Why am i going through this hassle? Is it because those two female at plumers road didn't know i cannot go to jordan lane because in the system i am scheduled to drop off at sparkman? Even though they told me to go at jordan lane the lady there didn't bother to open her system and finish the process? Is it because Rob at sparkman doesn't communicate with other u haul store about customers dropping trucks at other locations! U haul definitely needs to retrain all these people. They seem to work under one uhaul banner but not communicate with each other! I say frustrating experience ðŸ˜"Sanjaya K.
Very smooth handoff. From GA to AL was amazing all-round serviceSHARMAINE M.
GIVE Rob a RAISE!!! One of the hardest worker I have ever seen!!! Great attitude and even better customer service ðŸ'ðŸ»PAUL M.
No improvement needed as long as Rob is in charge! He has exceptional customer service and is very knowledgeable and informative! I will continue to recommend this particular location to anyone needing a truck rental.ORLANDIS T.
The owner is rude & very combative. He also fraudulently charged my card I waived the 10 $insurance coverage as I only needed it 2hrs & I knew I world be right back when I received the receipt I see the charge anyway. Will NEVER rent from him againLakeia V.
Davenport accommodated my every need thanks manCornelius M. | Premières impressions
#1 Uhual location around!!!Paul M.
Le client n'a pas laissé de commentaire.JAMES K.
Le client n'a pas laissé de commentaire.RYAN C.
Le client n'a pas laissé de commentaire.Ryan C.
Thank you so much! The lady who assisted me was nothing but professional, kind, and courteous! She deserves a raise!BRIANNA A.
Le client n'a pas laissé de commentaire.KATHRYN M.
Le client n'a pas laissé de commentaire.ERWIN K. | Expérience générale
The guy that runs it is the best he really is the best 😜JAMES M. | Expérience générale
Le client n'a pas laissé de commentaire.YOLANDA P.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.BILLY R.
Parking at this location is non-existent. Staff member (Rob) was friendly and helpful. Equipment was in good shape.William M.
We did an after hour drop offCortland R.
Nothing at all.Carolyn S.
Le client n'a pas laissé de commentaire.PAUL M.
Most helpful couple runs the facility. Customer service was outstanding, it could not have been better.CARL D.
Le client n'a pas laissé de commentaire.EUGENIA H.
The manager there was very nice and helpful. MerciCathy H. | Expérience générale
Staff was great and would rent from that location again.RAMIRO T.
Very friendly and helpful staffDominique Ashley G.
Very good service. Much appreciated. Thank you.Charles L. | Expérience générale
Counter clerk was very friendly and professional.DWIGHT S.
Le client n'a pas laissé de commentaire.Kevin P.
You may need to get more parking space that's the only issue I could see otherwise the staff is professional and friendly.AVALES A.
Le client n'a pas laissé de commentaire.JOSH P. | Premières impressions
Le client n'a pas laissé de commentaire.GARRET F.
Le client n'a pas laissé de commentaire.ROBERT G.
Have the customer submit drivers license Before pick up dateJosephine C.
I love picking up my truck at this locationJEROME E.
Le client n'a pas laissé de commentaire.RICHARD K.
The staff was very polite, professional, and knowledgeable. I deducted one star because the truck I was renting wasn't ready until several minutes after my reserved pick-up time, but aside from that I have absolutely no complaints (I would have rated 4,5/5 if it had been an option). I would definitely use them again if I hadn't just moved away from the location.Tim F.
They are doing a super job!!!JO P.
Le client n'a pas laissé de commentaire.MARLON K.
Le client n'a pas laissé de commentaire.JOSEPH K.
Le client n'a pas laissé de commentaire.Julia M.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.GEORGE S.
Le client n'a pas laissé de commentaire.Amanda K.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.JAMES J.
Le client n'a pas laissé de commentaire.FREDERICK W.
Le client n'a pas laissé de commentaire.Joseph G.
This location is the best in town. Rob makes sure everything is easy and taken care of. I try to never use another location.NATHANAEL B.
Le client n'a pas laissé de commentaire.GEORGE C.
Always friendly and helpful!CYNTHIA W. | Expérience générale
Very very helpful and with concern Thanks RobKATRINIA P. | Premières impressions
I have been using this location for the past 8 months with no problems. Rob had always been helpful and courteous!CYNTHIA W.
Answer the phone in less than an hour. Don't wait until 5 hours after service is requested to show up.CADENCE W.
Le client n'a pas laissé de commentaire.GEORGE C.
Le client n'a pas laissé de commentaire.KASONYA H. | Expérience générale
ROB is da MAN!!!PAUL M.
Le client n'a pas laissé de commentaire.SANDRA A.
I give them 100 % they were nice to talk to help me out very well ..thank youJAMES B. | Premières impressions
Le client n'a pas laissé de commentaire.AARON F.
Shout out to the guy who was at the counter this morning, he was super friendly and easy to talk to. The checkout experience was nice here and the truck was in as good of condition as I could expect it to be. My only complaint is the tiny little one car and one handicap parking lot out front of this building. It's not really built for many customers, but this is the kind of location that I would like to go to everytime that I order from u-haul.JAMES T.
Very helpful and accommodating!! Thanks!!Kathy M. | Premières impressions
Ron and his team did a wonderful job working through heater core problems. I lost a lot of money paying movers that I had lined up on Saturday.SHANNON B.
We had an excellent experience using the storage facilities at Sparkman Drive. The owners were helpful and courteous. We appreciate their services.Stacey D. | Expérience générale
The manager came out to check us in and was friendly and informative. Very helpfulPaul A.
Le client n'a pas laissé de commentaire.Lydia J.
Le client n'a pas laissé de commentaire.Zachary W.
Stop telling people one charge and you pay it and then they go on your card and try to get more money nope not here.ETHELL J.
Le client n'a pas laissé de commentaire.KAREN S. | Expérience générale
I would not recommend this location due to the limited number of trucks for rent. It is good for drop-off.Brian A.
The young lady was a wonderful person and I could not have been treated betterClifton S.
Overpriced. The value was not equal to the cost.LELAND A.
It great place put you thingsPATRICIA S. | Premières impressions
The owner Rob has great customer service and truly takes care of you.Marcos A.
Le client n'a pas laissé de commentaire.CORNELIUS M.
Staff was very helpful and professional. They even contacted me to let me know I did not properly lock my storage unit and I went over and they showed me how to lock it securely. I consider this first rate customer service and they want the customers property safe and secure. Brenda D.BRENDA D. | Expérience générale
Rental of storage unit was quick and easy. Rob was so helpful and the facility is well kept and safe. My husband and I appreciate how helpful he was as we were getting our items unloaded from the rental truck as the weather was turning very cold and icy.Stacey D. | Premières impressions
I'm proud to say the customer service was everything to me and only the system was down he made a way to still rent the uhaul because I had to get all my stuff out this apartment that day I was bout in tears but God knew what I was going through and he sent me to the right place at the right time thanks for everythingLATOYA B. | Premières impressions
Theae units are too high priced, 76$ dollars for a unit the size if my closet is kinda ridiculous, i only purchased it because my WEALTHY friend has a unit there and it would be easy to transfer things from hers to mine, NIT MY FIRST CHOICE, AT ALL!!Latissa M. | Online Move In
Le client n'a pas laissé de commentaire.ERWIN K. | Premières impressions
Le client n'a pas laissé de commentaire.TERESA R. | Premières impressions
Le client n'a pas laissé de commentaire.VERSHANDA J. | Premières impressions
Very Professional. Amicable staff/ manager on duty.Stephanie W. | Online Move In
Thankyou so much for making this a good experience for my family, and I!LANE M. | Premières impressions
Rob and Carolyn Davenport was such a great help to me. I really appreciated their kind and helpful manor it meant more to me than they would ever know God bless them both. Again I say thank you ever so much❤☺AVALES A. | Premières impressions
Rob Davenport was most helpful and knowledgeable. He helped me through everything and made the process a breeze in a very difficult situation . You don't get service like that in Alabama from ANYBODY . He went above and beyond. Be proud you have this guy working here .JOHN M. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA W. | Premières impressions
Le client n'a pas laissé de commentaire.Quinton M. | Premières impressions
Brittney was very patient and helpful. Explaining what's available and telling us about the free month for college students leaving because of the virus.SAMANTHA J. | Premières impressions
A great place to have a storage binTiffany A. | Premières impressions
great jobKiyomi B. | Premières impressions
Customer service was awesome and easy to process.KAREN L. | Premières impressions
Very friendly and helpful. Thank you so much.ANGELA S. | Premières impressions
Very respectfulNakeisha P. | Premières impressions
I needed a truck and storage immediately and Ron was able to assist me with both within minutes. Great customer service and friendly as well. I would highly recommend this U-haul to family and friendsKUTRINA H. | Premières impressions
Awesome and smooth experience.SHIRLEY H. | Premières impressions
Rob and Carolyn are the BEST! They go above and beyond for every customer. Customer Service is what they are about! Go see them :)PAUL M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!