Customer Reviews for U-Haul Moving & Storage at St Claude Ave

Évaluation :

5

N.D.

Évaluation :

5

Provided Excellent customer service 👏

Évaluation :

5

I always get treated with kindness and respect at this Uhaul- I won't go anywhere else for my trunk rentals and storage needs!

Évaluation :

2

In all of the years I have had to use this location because of a specific truck size never has it had enough staff. The person at the counter was very nice and knowledgeable but it should not take 45 min to get a reserved vehicle because of a line and only one person to help everyone

Évaluation :

4

Hire more than 2 people to work.

Évaluation :

4

Communicate to the customer when you have finished hooking up trailer

Évaluation :

5

We originally reserved a smaller trailer not knowing what we were getting, but when k called the lady was able to transfer my reservation to a larger trailer to haul our materials back

Évaluation :

5

The manager was great

Évaluation :

3

I had requested a dolly and it was not available.

Évaluation :

5

Excellent

Évaluation :

5

Ms. Foster & her associates provided excellent service, info & support for my 2 day moving experiences over the New Year holiday, for which I am extremely grateful. I wish them all the best. Thank you, Manfred

Évaluation :

1

The workers are very selfish, all they care about is themselves and the shop smelled horrible! I was calm, cool and collective but the representatives were absolutely rude! It was intolerable and very threatening. U-Haul has a huge name and that's just that but there are better management ideas out there and you should use every one of them . I am most upset because without asking the representatives crowded my passenger mirror and said they were fixing it but absolutely showed no knowledge. Of a U-Haul . The. Mirror was fixed to create a bad experience. I could not see the cars behind me and I realized how dangerous and THREATNING the crazy woman was. I absolutely hated the experience and know beyond a shadow of a doubt that this experience is not likeable at all. Also the UHaul key got stuck in the UHaul truck. The guy who worked on the UHaul vehicle had a cross on his forehead and had an absolutely aggressive attitude because he had to tend to a vehicle they selected. I went in to secure a van I reserved but she overcharged me and gave me a truck instead. I am not likely to support that type of stuff.

Évaluation :

3

Location was convenient, Office service was good, but van was dirty at pickup. The interior was dirty with hair on the front seats and residue in the cup holders, plus a lingering smell. The outside of the van was also dirty. If the van had been clean, I'd have given 5 stars.

Évaluation :

1

Better customer service. Leave if you don't want to work. Disrespectful employees.

Évaluation :

5

Excellent

Évaluation :

5

Love the staff always friendly and understanding!!!

Évaluation :

5

This place is the top of the line in New Orleans , always have any equipment you need. I regularly rent trucks and this is my go to spot. Staff is efficient and equipment is abundant

Évaluation :

2

Poor customers service

Évaluation :

4

Everything was fine, no complaints.

Évaluation :

1

I was charged a fee and I don't know why ...but I will dispute it

Évaluation :

1

The woman was very rude and had myself and several other customers waiting for ovwr 20 while she was somewhere in the property. Poor customer service skills and very ghetto!

Évaluation :

1

The roof caved in in my unit I was told I didn't have to pay till they fixed it then next thing I know they told me my stuff was being auctioned they gave me an opportunity to get messed up and buy out but they would not let me rent a U-Haul or even move my stuff to a separate storage unit and a lot of my stuff was really damaged

Évaluation :

5

Great service

Évaluation :

5

Jide was very hospitable and helpful in my rental of a storage unit.

Évaluation :

5

Best UHaul in the city. The lady who manages here is efficient, organized and takes her job seriously. Great work!

Évaluation :

3

Greet

Évaluation :

2

This location is very near my house, which is why I returned as a customer. and I'm so glad I reserved my rental online. The mgr of this place is the rudest person I've encountered in customer service ever! Everything is “off” at this location and I truly hope a competitor opens anywhere near so that I can take me recurring business elsewhere.

Évaluation :

5

Bien

Évaluation :

3

sales person was not very nice and not willing to help me at all.very bad experience.

Évaluation :

3

U have an employee there, Sydney, who is rude to the point of hostile, reall the wrong kind of message u want to send to your clients. Your manager Jarde is top notch.

Évaluation :

3

The customer service is bad. One of. The ladies there is super nice but unfortunately she didn't help me. The other one was rule. She act like she hate her job

Évaluation :

5

Very good attention, the lady who attended me the day I picked it up is 👏 very professional and friendly, the return is very fast in general, I always recommend it.

Évaluation :

3

Straight Forward Rental, Truck sounded rough, and price was a little higher than I thought originally but everything is going up, I guess they have to as well.

Évaluation :

5

I showed up as the office was closing and one of the employees there was moving some of the trucks around. He refused to speak but rather choose to grunt and point when I had questions. Also, why am I being charged a $20 after-hours fee? What more do you have to do to warrant this additional charge?

Évaluation :

1

NEVER GOING BACK‼️

Évaluation :

3

I won't comment today cuz I don't want to cause problem with employees. Thank you very much

Évaluation :

5

Coffee or water

Évaluation :

5

Rien

Évaluation :

2

Access not adequate. Broken tecknology often prevented my access to my daily working tools and coat me revenue at work many days. Wide door access ( which my tools require) was limited to 7pm instead of the agreed 10pm. This limited my revenue also. The area was clean. The teck card swipe access was not maintained. Phone calls to the main company were not effective. I was told by corporate that the onsite manager had to fix this. The on site management said I had to speak to corporate amd only c9roorate could fox this . Communication was dysfunctional. I left and went to competitors for better service at a cheaper price. The on site people were fine.

Évaluation :

2

The attitudes on some of the employees here is TERRIBLE! Also, also u can not count on them to be open in the morning, I've have waited with a line of other clients in the morning for the store to be open on many occasions when they were 10-15 min late opening, only to be met by a really bad mood and unapologetic and I talkative employee.

Évaluation :

5

St. Claude folks are great. By contrast, I will never use your Tulane Ave. location again: literally tried to defraud me, extremely rude, horrible customer service.

Évaluation :

4

I WASN'T ACCOSTOM TO THE SELF INSPECTION.

Évaluation :

2

Staff at the pick-up location were rude and unhelpful. The inside of the 26' truck was full of dog hair. The cup holder was broken leaving nowhere to place coffee for the 948 mile drive.

Évaluation :

5

You need a frequent renter program. I have been renting from U-haul for over 20 years and you still act like its the first time. Management at the store is great but she still has to jump through all the hoops every time. I have a record with your company you should recognize that.

Évaluation :

5

The pre rental inspection photos that I took could not be downloaded to the online form. It made it impossible to document preexisting damage as requested. Otherwise, the St Claude location in New Orleans was excellent, as always. Very efficient and friendly staff, thank you!

Évaluation :

3

The staff at this location was unprofessional and rude. They failed to give me the option to use my own insurance to cover my use of the vehicle and instead charged me an extra $14. Plus they closed the office before 5PM on Sunday and told me, "we closed our register...so just go online to close out your ticket." Either you're going to be open to 5PM or not...

Évaluation :

1

Very unhelpful staff. Encouraged me to walk away without a receipt which felt extremely shady

Évaluation :

3

I didn't have the size truck I needed, so I was given a smaller truck, which meant I had to make more than one trip and pay more for the movers...and not only that, but the first truck I was given was filled with a roach infestation, so I couldn't use it.

Évaluation :

2

Hired more people

Évaluation :

5

Didn't expect a 3 gallon fuel charge…I returned it half full (the same amount at pickup)…I got my receipt and the charge after I left. I'm certain I filled the truck back to half and drove less than one mile to the St Claude Uhaul. I will wait until the vehicle is completely checked in next time…

Évaluation :

5

I would use U-Haul again

Évaluation :

5

Everything was wonderful!

Évaluation :

1

The customer service I received at this location was an extremely bad attitude, negative and bordering on hostile. They acted like it was imposition to do their jobs and facilitate the rental. Worst customer service and disrespectful that I have experienced.

Évaluation :

1

I am very disappointed with my recent experience at this Uhaul facility. I was inconvenienced and overcharged due to my inconvenience. The staff was rude and poor communication with me! I will not use this location again.

Évaluation :

1

I was in need of storage and the Uhaul on St Claude was definitely not the best price, n'or did it have AC, but location was important to me. I signed up on line and had the customer representative help me with the rest. Took about 30-45 minutes from start to finish. She then walked me over to the entrance, explained how to get in and then pointed to a STAIRCASE and told me there was no elevator. Get the heck out of here!!!! I wanted to scream. I had to walk away to compose myself. Had to cancel the entire transaction. Complete waste of my time. I hope I never go back for a truck rental or anything. Customer service reps NEEDS to explain this ASAP. Makes NO SENSE to have a second floor and no elevator. DUMB!!!!!!!

Évaluation :

1

It’s 2022 time to go with the flow you need elevators in the premises

Évaluation :

4

The manager the best ever very kind helpful caring very easy too work with each time u go n a big SMILE 😀 on her face great customer service great great great oh yes

Évaluation :

5

Merci

Évaluation :

4

Staff was wonderful to work with.

Évaluation :

1

Everything I own was Mildew i have to start over

Évaluation :

5

Been using this site for multiple reasons for several years now. Amazing staff.

Évaluation :

1

All my items was damage do to water leak from unit

Évaluation :

1

My unit flooded several times, and was never addressed. I request, nothing, I notified the facility, the insurance company, and even YOUR legal department...AND NO ONE RESPONDED!

Évaluation :

1

My storage was not secured I have items missing and they allowed someone that was family in my storage and took items out of my storage my storage was in my niece name Monica Ramsey before I took her off and put it in my name because I figured out what they was doing to secure my storage and on top of that they tried to block me from paying my storage rental I had somewhere else . When things you put into a storage unit is not secured and employees allow other people to go in there when I was paying my storage myself is not COOL on all levels . My niece had the keys and key card before I got to New Orleans so she was able to do whatever before she gave me the keys to the lock and access card to get in. This is really not cool at all

Évaluation :

5

the staff was very helpful. They answered all of my questions and the young lady showed my husband and I how to use our card to get in the storage facility.

Évaluation :

5

Check in was fast and efficient.

Évaluation :

2

The storage units were disgusting...and over priced for the way they looked

Évaluation :

3

Drywall has holes.

Évaluation :

3

I was a ten year storage customer. At check out I was charged ten dollars to put one trash bag in the dumpster. Office attendant was definitely not friendly. Mice and rat feces littered the floor and holes chewed through walls

Évaluation :

1

Worst experience ever such rude employees was locked out and denied 24 hour access that was supposed to be in my contract but it was clerical issues galore also the employees I cannot stress this enough were such rude horrible people they were clearly on a power trip.

Évaluation :

5

The workers were very professional and friendly. They guided us through the process very smoothly.

Évaluation :

5

My deadbeat tenants were not out of my home after driving cross country with a trailer full of merchandise for my business. U-Haul saved me by offering one month free storage. Thank you, U-Haul!

Évaluation :

5

The ladies at this location are awesome. They made a difficult time so much easier. Renting a storage unit in many cases indicates a personal trauma, transition and possibly economic hardship. Over the last two years I've been a customer because of some extreme difficulty ... I can't tell you how above and beyond these ladies go. If uhaul has a national customer service award - I nominate them and will publicly tell the story of compassion, humor and assistance over and over given To me. They are number one!!!

Évaluation :

5

Wonderful until the last misunderstanding...not serious but a miscommun ication problem. The staff has always been wonderful to me.

Évaluation :

1

I had my stuff in storage for about 4 years today I decide to go get everything all my furniture was mailed to

Évaluation :

5

I found the staff at st. Claude u-haul to be professional and sincerely courteous Thank you

Évaluation :

5

Employees are very polite, helpful and professional.

Évaluation :

1

I stored my items here because of humidity control and it was indoor after 7 months I went to get my items and everything is damp covered in rat poop I said something to the management not happy

Évaluation :

3

Mouse droppings all over my things in my unit

Évaluation :

5

Excellent service Very caring staff Excellent manager Foster

Évaluation :

5

The attentive service and friendly assistance by Jide and Wanda was excellent, and very much appreciated.

Évaluation :

5

The staff were really great.

Évaluation :

5

The start was great

Évaluation :

3

There were rat feces and mold all over majority of my belongings. Maybe the 145$ a month package didn't garrantee no rat feces or mold so yea.

Évaluation :

3

The manager of this facility is amazing, but unfortunately everyone else is slow and unhelpful. Multiply the manager by 5 and it would be great. Everything takes 30 minutes longer than it should.

Évaluation :

1

My storage unit is covered in rat fecies and smells horrible. I plan on moving out as soon as possible.

Évaluation :

5

The manager of this location is THE ONLY good thing about my Igual experience.

Évaluation :

3

It took a long time to be waited on.

Évaluation :

5

There is a young lady who I think must be a manager of sorts, was always there and always pleasant. She is a great asset and I hope she is rewarded for her efforts.

Évaluation :

1

Our boxes had mice chew marks, on every corner of some boxes, after only 3weeks of storage. I'm glad I got my stuff out before more damage was done. Dead mouse in hallway as I was moving out. no bueno

Évaluation :

1

Never again at this location. Manager and staff is horrible

Évaluation :

3

The unit we moved into for storage had oil spilled on the ground and there were definitely rats about as i would see their droppings despite the rat poison containers.