I am wondering after looking at Safeway plan that I had, why did I have to pay out of my pocket for damage that was not cause by anything within my control. I was reading the Safeway contract just now and it states one of the main four things covered by the 14,99 plan is that the uhaultruck and everything in it is covered by the plan. I did not have a hanging roof or collision or anything like that. It was a tree stump in the tree that hit the truck as I slowly turned on delachaise and galvez street. If the uhaul was covered by safe plan, why did my card have to be charged, when the truck was insured. I don't understand. I need an answer from your legal team. The clerk told me I have to contact the city to get my money back I guess.WANDA M.
Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Pour nous contacter
New Orleans, LA 70117
(Located 1 block east of the corner of St Claude Ave and Franklin Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jessica G.
The staff, in particular the person who I returned the van to really hates her job. She was absolutely horrible. I asked for her to check the fuel(I had returned full) and she became real irritated and sulked and pouted and reluctantly turned the key and checked. Then later I had to return because I had left an item in the truck. She saw me standing in the waiting area and refused to help me. She was playing with the computer and interrupting the other person behind the counter with questions and complaints while the other employee was helping the person in front of me. Then the phone rang and Miss pouty pants answered the phone and explained something to the customer about how they had no vehicles. Not sure if it mattered but the cargo van I turned in earlier was turned in 4 days early. SO I think they did have a vehicle. The other woman finally had to ask pouty pants to help me before she assisted me. She is awful.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Randy M.
Le client n'a pas laissé de commentaire.Lisa G.
Le client n'a pas laissé de commentaire.KEVIN H.
The front desk lady was very helpful and friendlyKimberlie F.
Nice costumer service, positive and friendly.COLIN G.
Le client n'a pas laissé de commentaire.MICHELL J. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS JAMES L.
My unit flooded several times, and was never addressed. I request, nothing, I notified the facility, the insurance company, and even YOUR legal department...AND NO ONE RESPONDED!Kevin F. | Expérience générale
My storage was not secured I have items missing and they allowed someone that was family in my storage and took items out of my storage my storage was in my niece name Monica Ramsey before I took her off and put it in my name because I figured out what they was doing to secure my storage and on top of that they tried to block me from paying my storage rental I had somewhere else . When things you put into a storage unit is not secured and employees allow other people to go in there when I was paying my storage myself is not COOL on all levels . My niece had the keys and key card before I got to New Orleans so she was able to do whatever before she gave me the keys to the lock and access card to get in. This is really not cool at allMary Ann J. | Expérience générale
Le client n'a pas laissé de commentaire.Jerome H.
the staff was very helpful. They answered all of my questions and the young lady showed my husband and I how to use our card to get in the storage facility.Angela L. | Premières impressions
Good service.ISABEL C.
Everything perfectDAVON B.
Check in was fast and efficient.Carl S. | Premières impressions
Location staffed with only ladies, who took too long to hook trailer to vehicle. Chains drug on ground. Mentioned to lady they appeared too low before I left and she assured me they needed to be low for turns. Attitudes were bad and unfriendly. Had to stop and adjust chains a few blocks after leaving shop.SHARON B.
Le client n'a pas laissé de commentaire.DOUGLAS S.
Le client n'a pas laissé de commentaire.LOUIS J.
I stood at the counter for a full ten minutes when getting AND returning the truck before an employee came to help me. When the woman finally arrived, she seemed angry that she had to do her job. If there were another location nearby that had trucks, I would never come back to this place.Eric S.
Le client n'a pas laissé de commentaire.JENNIFER S.
Le client n'a pas laissé de commentaire.Bret B.
Le client n'a pas laissé de commentaire.LOREAL O.
Le client n'a pas laissé de commentaire.ERNETTA H. | Expérience générale
Staff was very helpful.JORGE B.
Le client n'a pas laissé de commentaire.JEFFERY W.
They are to slowMANUEL K.
Le client n'a pas laissé de commentaire.Theresa L.
I love this place so much the service is excellent especially Mrs Geday is the great manager thanks so muchYERGALEM B.
My storage reservation at this location and the westbank wasn't honored the day of reservation. This happened twice in a 2 week period. Both managers insisted they never had my storage unit available for my reserved room even thought I reserved both units two weeks in advanced and spoke with call centers agents multiple times before and day of to confirm reservation. When I iterated this to managers their response was I didn't speak to them so it didn't count and that their phone systems weren't working so the call center and online system was reserving units that weren't available . When I asked if there was a better way to reserve units they couldn't give me an answer. I had to scramble last minute with a full truck to find a different storage unit across town. When I picked up my U-haul truck, the representative was unfriendly and rude. I would not recommend Uhaul to a friend and will never use Uhaul again.Rachel C.
Great experienceROSHOAN M.
The lady that works at this location (service counter)is very rude and lacks in customer service!!!! Her attitude is very horrible!!! Because of her I wouldn't recommend anyone to rent from this location!!!!SHAWNEA M.
Le client n'a pas laissé de commentaire.James P.
to have two cashier at their station at all times to keep the line down. maybe one other to assist with customer on the outside.CHERYL J.
Ask the older lady to be more courteous and less seargent attitude . Everybody is under stress and does not need to deal with a mean like face. Sorry since you asked me I told you how I feel. I have used that locations for about 30yrs +MARIE P.
Le client n'a pas laissé de commentaire.Shanell E.
Le client n'a pas laissé de commentaire.Brenda N.
None at this timeTONY C.
Le client n'a pas laissé de commentaire.Christopher A.
Le client n'a pas laissé de commentaire.SHARON B.
Le client n'a pas laissé de commentaire.cherita H.
Good service, and conditionsLUDMILA S.
Le client n'a pas laissé de commentaire.MARIO T.
Le client n'a pas laissé de commentaire.DESIREE B.
Le client n'a pas laissé de commentaire.DOMINICK W.
Le client n'a pas laissé de commentaire.Elias C.
Le client n'a pas laissé de commentaire.Heather B.
Le client n'a pas laissé de commentaire.Melanie R.
Le client n'a pas laissé de commentaire.SCHALANA D.
The Manager is EXTREMELY very rude and Unprofessional and they rented us a truck that they should have know was roach infested!!!!!!!!!! When we brought the truck back they said people had been using the trucks to haul trash. If you know this, why are you not cleaning and fumigating these trucks when they get returned. DO NOT RENT FROM THIS LOCATION!!!!!!MELANIE B.
Young lady at front desk had absolutely NO interest in being congenial or helpful, not a first at this location, as I've been a customer since Katrina. She should goâ€¦SARAH S.
Le client n'a pas laissé de commentaire.wayne G.
Le client n'a pas laissé de commentaire.ELOISE S.
The place opened 45 minutes late with no apology and no excuse. We all just sat out and waited for them to arrive.JAMES A.
It was really bad news to discover that my reservation time and place had been changed ---- one day before my move to a different location AND a different time. Poor Form! Had I not discovered it, I would have shown up at the place and time I scheduled to be sent away. Poor form! I paid three movers for that day. What would I have done if I hadn't been pro-active? Poor Form! I should be apologized to and compensated. I'll wait for a call. My number is on my reservation.PAUL D.
Le client n'a pas laissé de commentaire.IRAJEAN A.
Have better agents without a attitude.Diamond C.
Be better organized and also have better dispositions! Overall, just be more professional!SHAUN Y.
This location was 35 miles the opposite side of townâ€¦ it took an hour 1/2 to get home. Requested a closer location but was told there wasn't one but they have a U-Haul location 5 minutes from my location. Also, A/C was broken in this vehicleâ€¦ explained that upon return- we moved in 90 degree weather to get in a truck that had NO A/C â€¦.. and we PAID for this service or lack of!PEDRO E.
Thank all for the ServiceALTON A.
Le client n'a pas laissé de commentaire.Vanessa W. | Expérience générale
I can't think of anything. Check in and check out were very efficientAndrea R.
Le client n'a pas laissé de commentaire.jace S.
The location is not the issue, it's the links an app and the location and everything that has to do with checking in overnight. We are constantly having problems. When we try to call customer service nobody answers at 2 o'clock in the morning when we're trying to drop off a truck like a reservation had asked. And then we get charged 20 $for convenience fee would really what else are we supposed to do? So no the location didn't do anything wrongLAUREN S.
Everything was greatWILLIE M.
General manager at store was rude and she as well as the cashier did not even acknowledge my wife and I walked in and approached the counter until we said something to them. GM and cashier continued to complain about how hard their day is and lay their heads down like they wished they were sleeping. Cashier was also unwelcoming and bland, as though our rental pickup was a bother for them and was intervening in their day. The truck we rented smelled like smoke and ran horribly the whole time we used it. Sounded like the van was on it's last leg. Internally, the lights didn't work on the dash. Lock was broken on the truck. I would not recommend using this location for your rental. I have had great experiences with U-Haul in the past, however, this experience was poor and a bad representation of this company.JONATHAN D.
these ladies took great care of us in a timely fashion, much appreciated!!Thomas W.
Le client n'a pas laissé de commentaire.JAMIE M.
Awesome customer serviceJAMELLA M.
Wjen you say 19,95 $ per day, we assumed because we were not told otherwise it would be per 24 hours. We were charged for two days of rental for returning the vehicle 2 hours later. 8-6pm. Please consider training your staff or being truthful in your advertising. Also, the checkout time took 45 minutes. The truck was dirty. We had to wipe it down prior to use.BARRY B.
Le client n'a pas laissé de commentaire.Dwayne H.
Le client n'a pas laissé de commentaire.BONITA R.
My Uhaul box was dropped on arrival. Although the facility let me know that my box had arrived, earlier than planned I was unable to hear the full message. When I finally got in touch with a representative, as I was in another state and unable still they only informed me that my box had arrived to the facility. They told me I could schedule my drop off. I called the Uhaul schedulers back twice that week to adjust drop off time of the box so I could arrange some help to unload it. When My flight was delayed the day before it was supposed to be dropped off I tried to call the facility it was supposed to be delivered from and they told me that in fact no delivery had been scheduled. That it would not even be possible in the state within the communicated time frame because the storm had left them with only one truck for the state. That may have been fine, after the representative told me they could maybe deliver the box by the following week I changed my flight for a later arrival and planned to have help for just a few unwieldy things for about an hour after the box would be delivered. However on arrival I got a call that I had to come assess the unit because it had been damaged. Apparently it had fallen off the truck on delivery to the site. This was the first time I was hearing about it. So not only would the box not be able to be delivered on the previously agreed upon date, it would have to be unloaded on site into a moving truck and then unloaded again on site. I was unable to secure assistance from the suggested movers in the area for that amount of time without advanced notice and unable to have the one person I know here help me for that amount of time. The actual representatives at the st.claude facility were very polite and helped me to coordinate a truck to move things. No one was available to help me move my big pieces of furniture, and once they removed the safety straps the truck had to be loaded all at once. This was not ideal, and ultimately led to quite alot of physical strain. I ended up paying someone who was dropping off a truck on the site to help me load my mattress and then unload the truck. Most of my boxes were broken with possessions falling out. I am also quite sure that at least one box didn't make it all together as I am missing the other half of some sets of things. My box of outdoor gear broke so bad that my helmet cracked. Well wrapped items cracked and chipped. All my wood furniture is now scratched and chipped. A couple of my appliances and printer are not working even though they were wrapped and packed with bubble wrap. I was told that because the container made it to delivery point that I get no refund, especially given the inconvenience. I get that accidents happen but the amount of inconvenience is ridiculous. It made an already stressful move worse and now I am stuck trying to assess what is worth keeping and trying to get fixed. They only covered the rental vehicle. Thank god I got insurance, although that is not going to replace the items of sentimental value, collector items or that were from my grandma. The insurance claim process is going to be an absolute nuisance. Unpacking broken items and having to figure out what can capture damage in a photograph is almost not worth the hassle. This is my 2nd of 3 bad experiences with uhaul, it will be my last.Sophie C.
Le client n'a pas laissé de commentaire.TOMARIS B.
Keep up the good workCalvin F.
Le client n'a pas laissé de commentaire.JOHN B.
The employees showed up 20 minutes late to open the store, and several of us were waiting already at 8:50am. Additionally, when I tried to return my truck, the website would not allow me to share my location even though I followed all the steps to do so. The proceeds was not entirely smooth.ANGELICA C.
Le client n'a pas laissé de commentaire.ROSHOAN M.
Le client n'a pas laissé de commentaire.jerry P.
The staff at this location are beyond rude and unprofessional.Gina M.
Le client n'a pas laissé de commentaire.ROHILLION G.
I ended up at this location due to a major issue with my reserved location. (Royalty Car Wash on Judge Perez Dr in Chalmette). When I arrived at my reservation location, I was told that I did not have a truck Andy it was delivered to the wrong location. I asked how this was possible since I had a reservation (confirmed by Uhaul the day prior) and how I'd physically seen a 20 foot truck at the location just 30 minutes prior to come pick it up. I was told that was somebody else's truck and I did not have a truck. I was told to call Uhaul. I questioned again and was met with a very vulgar response and told that the conversation was over. After calling the 800 number I wasn't directed to the St. Claude location. The people at the St. Claude location were very professional and helpful.Jack B.
Le client n'a pas laissé de commentaire.Eric P.
Customer service from staff was colorful and rather have dealt with hungry angry monkeys.DARREN C.
Le client n'a pas laissé de commentaire.JOHN M.
Absolutely terrible service. I reserved the UHAUL online and my rate had doubled when I went to pick it up. The day I picked up the UHaul it did not have a full tank of gas. Additionally I have been charged for my ESTIMATED mileage instead of my actual mileage I drove on top of being charged a fueling fee for gas when I left. The woman at the counter was so rude when I called back to straighten things out I could barely have a conversation with her. My charges have come out to triple what I reserved online. I never mind paying for the services I use but I can't help but feel like I'm being ripped off.James J.
Le client n'a pas laissé de commentaire.AVIS S.
KEEP DOING WHAT YOU ARE DOING AT THIS LOCATION!!!ðŸ˜ðŸ˜MARCUS G.
Le client n'a pas laissé de commentaire.Alvin D.
The people that work there are unpleasant, and not helpful. I always dread going into that location.TOM G.
Informed employee that the truck drove bad. Please service!JOYCE B.
Le client n'a pas laissé de commentaire.phylis S.
Le client n'a pas laissé de commentaire.JEFFREY B.
I phoned the main number with a question. A woman who identified herself as the regional manager was extremely rude and unprofessional. She refused to answer my questions and hung up on me.MICHAEL D.
The 2 ladies that assisted me were very helpful trying to ensure I had all that I needed for a successful rental. Thanks much to them, G.O.GROVER A.
The agent that helped me was very friendly and knowledgeable. She assisted me with a smile and made me feel comfortable from the discomfort I felt from my last horrible experience I had with Uhaul. Too bad I forgot her name, she was awesome. Merci!Michele W.
Le client n'a pas laissé de commentaire.Aspasia K.
Le client n'a pas laissé de commentaire.sandra S.
All goodJOANIE J.
maybe have more equipment at this locationpaul B.
Le client n'a pas laissé de commentaire.Hoda T.
The worst customer service experience I have ever experienced. I'm staff is disrespectful and unwilling to assist. One of the employees was smoking in the U-Haul trucks. The general manager was very rude and unhelpful, one staff member was so lazy she ignored my voice when trying to talk to her so I could get assisted and the third employee was smoking in your trucks.JULIO D.
Staff is incredibly knowledgeable, helpful and friendly. Best U-Haul employees I've ever encountered. 10s, 10s, 10s across the board!ROBERTA L.
Get them some help and teach them some manners.Michael K.
There's nothing You guys can do to improve. You guys are just the best company in the world. Thank you for everything!!!AGNALDO D.
Drywall has holes.Roderick B. | Online Move In
Le client n'a pas laissé de commentaire.Aiksha M. | Premières impressions
The workers were very professional and friendly. They guided us through the process very smoothly.GREGORY R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!