All employees were great.
james b. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Stockton Hill Rd
Testimonials From Recent Customers
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Couldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.
bennie s. | Expérience généraleFantastic customer service!
TERRIE A.Rented/resevred a 8' truck was put into a 10' box truck because both trucks available "had" flat tires. Waited 2hours to be told sorry we can't swap you into the other one that was fine and had no flat tire or reservation. Mark was very kind however, the other man completely forgot about me while I waited for keys.
Courtney S.Great job, they unhooked the trailer for me and handled my extra day fee all in 5 minutes!
DENNIS S.Friendly and helpful
JAMES N.Awesome customer service management is fantastic, the whole crew is great....
DAVID B.You should have trucks with cruise control and power mirrors.
JOSHUA R.didn't like the person who served me due to the fact he assumed, without explaining he was adding insurance which i did not need or want. it added an additional amount to my bill that i couldn't afford and was totally unnecessary. i wasn't aware of this until i brought b the vehicle back a few hours later. that person was not there so i felt i had no other recourse except pay the bill. which i did
Judy S.Quick, easy, and hassle free.
Heidi H.Outstanding service from this U Haul location, especially owner James Jessup, assistant manager Breanna Baker and storage manager Cameron Sipe. These people went the extra mile for me during my difficult move and I am very grateful for their conscientious customer service!
Claire F.OUTRAGEOUSLY PRICED. I WAS TOLD 79 $. plus change for four days, instead of that, I was charged 305 $. and change. You should warn people about all the other hidden costs that you don't include when you say 79 $. for four days. I'm OUTRAGED!
CAROL S.Location is a bit congested, but staff were quick and helpful with the check in - and that's what you want! All good.
Michael M.Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit
Jason J. | Expérience généraleAbsolutely nothing😀. Thank You
TYRONE J.Maneuvering your website is a nightmare. You can't expect your customers to wait 30 minutes on hold. Also you are unable to use your chat.
THOMAS S.Top-notch location! Great service!!
Jon H.Excellent facility to rent from! Always a pleasant experience.
Leroy C.It was a good experience all around. Nice people. Fast service
Terry S.Great service
Richard T.It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Merci.
NANCY S. | Premières impressionsOnly thing was trailer lights where not hacking. Running lights not working.
Melissa B.Always very courteous personell clean store and equipment.
Karen M.Nothing comes to mind. Great job!
THEODORE K.Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!
Patricia T. | Premières impressionsI rented it for 3 days but brought it back the next day - you did not refund any money back to me - why ?
JAMES V.Great staff and excellent customer service.
DARREN D.I have moved all over the country and this is my favorite U-Haul rental
Debra D.Staff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.
TIMOTHY Z. | Expérience généraleI'm not sure if I'd recommend or not, the guys was rather rude and wouldn't give me a chance to answer questions, was also condescending with certain questions and couldn't wait to get back to his cigarette and to his female friend. Actually no I wouldn't recommend
Eric P.Very professional. Strong emphasis on security. GM Jessup runs a tight ship.
douglas k. | Premières impressionsDespite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.
Jabber A. | Expérience généraleThe reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.
Deborah B. | Expérience généraleSo far so good. Awaiting delivery to my nnew home.
Don B. | Expérience généraleStaff very friendly and helpful!
Juli C. | Expérience généraleSomething happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.
Erika S. | Expérience généraleI was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly
bruce a. | Premières impressionsAlways clean & well lit. The unit was always comfortable & easily accessed
barbara s. | Expérience généraleContainer did not show up in the tracking system. I called to determine status and was told the container was late arriving to Fayetteville due to a lack of drivers because of COVID. I was told I would get a 50 $/day credit. It was delivered 1 week later than first estimate. When I asked about credit, I was then told the container was actually delivered to Fayetteville on schedule which was contrary to what I had been told when trying to track its location, so no refund would be given. U-Haul at some point lost track of the shipment and provided incorrect information.
Tim P.The inside cab of the truck had an awful, strong, odor of cigarette smoke. We had to purchase air fresheners to even be able to ride in the truck. Upon picking up the truck there wasn't anyone outside to tell us which truck was ours, we had to ask and the guy just pointed.
DANIELLE H.Everything went smoothly as planned.
MARK H.Merci!
gabriel e. | Expérience généraleLot is Very well organized and absolutely spotless. You can see the management is right on top of his store, and the employees like working there. Keep up what you are doing, great job.
STEVEN L.Merci
David R.Very professional, quick & easy
Jack F.Very friendly and professional staff.
RANDALL C.Nice place.
Gregory S. | Premières impressionsEveryone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.
judy a. | Premières impressionsMerci
amber S.I can't think of anything that needs improvement at this site. Employees were very friendly and helpful. On a scale of 1-10 employees were 11.
Scott P.Service is everything so keep it up
GARY C.I have been double charged for milage and charged a fill up fee for a truck that broke down. Hire new management for this location
Jeffrey K.Build another location ;)
Joel H.The location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star
Joel H. | Premières impressionsI got nothing but excellence from this Uhaul location. From the courtesy call after I reserved the rental, to the employee who wrang me up when I picked up the rental, to the gentleman who got the rental ready for me all the way to the amazing employee who took care of me when I returned the rental (I'm sorry, I didn't catch any names ☹). This location should be super proud of their employees, because they are all the epitome of excellent customer service. Merci.
Nicole B.I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.
paul E. | Premières impressionsTo close off the inside climate control units at 5 pm put a strain on me with my schedule.
robert p. | Expérience généraleThe only challenge I experienced was in trying to get a live person on the phone at this facility.
cindy m. | Expérience généralevery helpful staff and we were in and out quickly
Nancy E. | Premières impressionsThe entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.
REBECCA W. | Expérience généraleneed better parking.
BETTYE A. | Expérience généraleExcellent, quick and accommodating!! Beautiful facility!!
Barbara A. | Premières impressionsExcellent facility, timely email notification for rental payment due. Recommend
william a. | Expérience généraleAll the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.
Jodi W. | Expérience généraleYou need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn't melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler
Kari B. | Expérience généraleJim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.
jacqueline b. | Expérience généraleThey were very friendly. Would recommend them to my friends.
MARK S. | Expérience généraleSome of the staff are a little hard to work with
Bob H. | Expérience généraleNever had an issue, we had 4 u-haul units for 16 months and this was one of them.
Todd W. | Expérience généraleThe staff are exceptional.
Grant L. | Expérience généraleEverything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.
RUTH W. | Expérience généraleMerci
gloria v. | Expérience généraleGreat price, easy access. Very clean units and restrooms.
Ignacio D. | Expérience généraleI was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.
Jolynn C. | Expérience généraleNice people and good facilitie
Georgeanna F. | Expérience généraleThe worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.
Trisha S. | Expérience généraleJames Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!
renai h. | Expérience généraleHelpful people and made the move easy and affordable.
teresa w. | Expérience généraleYour staff was always friendly and helpful
MICHAEL M. | Expérience généraleYour facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.
ruth m. | Expérience généraleLack of customer service and knowledge.
brenda m. | Premières impressionsVery courteous helpful staff. A very nice experience
Trisha S. | Premières impressionsGreat place !
rosa s. | Expérience généraleA nice clean place. Friendly people that work there
Aurelio T. | Premières impressionsExcellent
Elizabeth R. | Premières impressionsThank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.
sharon l. | Expérience généraleFriendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.
Cynthia T. | Premières impressionsI was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!
YVETTE S. | Expérience généraleThanks for your good service.
Edwin R. | Premières impressionsIt was all good
Frank P. | Expérience généraleAwesome indoor facility! 5 stars.
jesse w. | Expérience généraleGreat storage place
sondra k. | Expérience généraleQuick great service
James S. | Premières impressionsMy entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.
Mike L. | Expérience généraleEveryone was very helpful, courteous. I was pleasantly surprised. I would use again..
Susan R. | Expérience généraleThe facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!
JACQUELINE H. | Expérience généraleVery helpful, very clean.
gloria v. | Premières impressionseveryone was nice and very helpful
Heather G. | Premières impressionsgreat people and service
charles M. | Expérience généralethanks for your help for my storage needs.
armand k. | Expérience généraleEveryone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.
ronald a. | Premières impressionsVery helpful and friendly.
Diane T. | Premières impressionsThe staff works collaboratively to accommodate clientele's needs. They always have a smile and that makes me feel comfortable. Merci.
Marcia M. | Expérience généraleI have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!
melissa m. | Premières impressionsCourteous and helpful customer service.
Marcia M. | Premières impressionsVery friendly personnel and took time to answer all of my questions.
tina m. | Premières impressionsSmooth and easy...great customer service.
MITCH H. | Premières impressionsclean, well run
Tim L. | Expérience généraleCrew is the best
Steve H. | Expérience généraleCourteous and friendly service by the staff. Thanks
Richard R. | Premières impressionsGreat place!
angie b. | Expérience généraleA 10
thea h. | Premières impressionsGreat facility--Jennifer was super helpful!
Jack C. | Expérience généraleWas the nicest storage unit I have ever used happy with the client control! Merci
Madeline E. | Expérience généraleVery professional and fast
brenda r. | Expérience généraleFirst time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.
helen s. | Premières impressionsWonderful customer service
kellie l. | Expérience généraleEasy to get the space. Manager were efficient, professional and caring.
hector c. | Premières impressionsUbox wasn't ready for us to unload even though we had a 10am appointment. Waited 40 minutes to get our box. Huge inconvenience for my family who drove down to help us unload our belongings.
debra e. | Expérience généraleThank you !
Kelli L. | Expérience généraleGood service. Thanks
Wallace S. | Expérience généraleThe entire staff was friendly and helpful. Trusted
don b. | Expérience généraleThe only issue I had was the extremely uneven parking outside the unit. It was very tight getting a trailer in. They were very nice units and the staff very helpful
Jimmy K. | Expérience généraleOutstanding customer service, easy access, safe.
deborah r. | Expérience généraleVery clean—staff very helpful
Jack C. | Premières impressionsVery helpful!
Carroll K. | Expérience généraleThank you so much for a clean storage and for assessing my needs and recommending one truly big enough so I could unload my truck with ease.
Kelli L. | Premières impressionsThe reason why I closed our account was because the price went up.
Melissa B. | Expérience généraleeverything worked out very good
don t. | Expérience généraleStaff was very accommodating and great to work with.
susan f. | Expérience généraleLove the staff
Sara A. | Expérience généraleI rented 2 seperare units in last 12 months. After going into location and closing out the units, i received notice the following month that my rent is due, It is fixed after i reply to the email.
jill l. | Expérience généraleThe friendliest and most helpful staff I have had the pleasure of working with...top of their game!
Mark A. | Expérience généraleBest deal in town
Beau N. | Expérience généraleVery helpful and friendly, welcoming
Beau N. | Expérience généraleVery friendly and knowledgeable staff
Linda H. | Expérience généraleService was great. Navigating the storage units with a large trailer was a bit of a challenge but doable.
dean d. | Expérience généraleExtremely helpful and considerate. Appreciate the Crew at the Stockton Hill Rd Office. Thanks
KAREN A. | Expérience généraleKeep up the great job.
MITCH H. | Expérience généraleEverything went smoothe!
David G. | RéservationVery helpful
dennis f. | RéservationThe only problem I had was the day I removed my last idems my rent was due. Because of 4 hours they made us pay for the whole month. I had two units. One due on 11 one on 17th the big one was empty on
bobbie k. | Expérience généraleVery helpful.
jannet n. | Expérience généraleI will never use Uhaul again. Payed my rent on the 9th of every month, moved out on a 15th my rent should have been prorated. Bad buisness and won't reccomend Uhaul to anyone.
Phil S. | Expérience généraleCustomer service is excellent at this facility. Fast check-in/check-out; clean, well kept units and grounds; friendly and helpful staff.
Katrina S. | Expérience généraleSorry it did not work out for me renting a unit, but the assistance was great!
maryann k. | RéservationStaff at this location are courteous, helpful, and have a great attitude.
James P. | RéservationFriendly staff, very nice storages
Evelin R. | RéservationThanks guys for helping our move a little easier and less stressful.
amanda w. | Expérience généraleU-Haul, Thank you very much for the storage and relocations I had have with you. CA - KS - TX-AZ - CA. Thank you so very much! Sincerely, Edwin Q. Rosales
EDWIN R. | Expérience généraleThe only thing that would have made our experience better was if the U-Haul containers could have been delivered to our home.
terrence d. | Expérience généralebon
Jeff N. | Expérience généraleFriendly and always willing to help
Graceann E. | Expérience généraleThe Staff was always helpful and friendly!
Janine W. | Expérience généraleAll around great service. No complaints here. Thank you again.
Alex L. | Expérience généraleEveryone is very professional, courteous, helpful and kind.
BRYNDA G A. | Expérience généraleThe steep angles of the pavement outside the units make it more difficult to load & unload but we realize that it is angled for run off.
Kathryn B. | Expérience généraleVery helpful staff may my UBox experience great...
Larry G. | Expérience généraleI thought my storage was "secure" went to pick it up and the whole place was open for anyone to walk on property. I was very frustrated that I had been paying for a "secure" storage and it Wasn't.
lindsee n. | Expérience généraleU-Haul is the best when you need to store you stuff
Mary P. | Expérience générale