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Michael B.Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd
Testimonials From Recent Customers
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Not a thing you guys were awesome
Gerald C.it was really nice to have made the reservation online. when i got to the facility the staff where friendly and processed the paperwork really fast. a few minutes after that the equipment was ready to go. thanks guys at kingman,az Uhaul
aaron D.Je
hans E.I would not recommend U-Haul to a friend because the price you charge for going over mileage is extremely high. I went over mileage because the apartment I was moving to wasn't ready for me even though it was move-in day. I had to drive to Kingman, AZ then back to Las Vegas and back to Kingman at no fault of my own because I had no other options. After paying $108 in gas and making sure it came back at the fuel line I got it at and was still clean and returning it a day early, I was charged an extra $102. There is no way that wear and tear on that U-Haul was that much. That means that a total of $335 was paid towards that U-Haul (with original rental fee), and there's no way it costed that much for me to actually use it.
Brooke W.These people are/were so helpful. The store is neat and has everything anyone needs for a move.
lorraine D.We were overcharged for the price that was quoted.
Nancy M.Received good professional treatment.
Henderson C.Everyone is always helpful and they have everything
celine S.Thhe gal was very helpful even though short staffed and very busy.
BRIAN M.The U-Haul experience was excellent, starting in California to ordering the container to be delivered. It was the delivery and the unloading of my shipment that was lacking. The movers cancelled my delivery without notice and then tried to guilt me into going back to my house after I was elsewhere that afternoon. And, the reason they cancelled didn't make sense at all. So, my delivery was a day late. I wouldn't recommend them to anyone.
Janice G.Customer service is wonderful here, both at counter and in the yard. Merci
Terry D.still have not received a email receipt after drop off
Darren P.Staff very helpful and knowledgeable about the equipment.
GLEN L.The computer system went down and there was a wait of over 30 minutes.
Janice H.Well I walked in and the two people working were busy making small talk for several minutes even as I stood there looking at them. Seriously, they completely ignored me for a couple of minutes even tho I was damn near standing between them. The drop off went great, the guy who took care of it was outstanding in every way.
jered Y.We use this location often...always happy with service
lisa C.Very rude staff.
Tanya S.So i rented a truck it had 7/8 of a tank and returned it the next day witv a full tank but rented it for another day and they expected me to fill it up agaim even though the first time was onlu 7/8 of a tank witch was stupid and they wanted to charge me 6 dollars a gallon for gas
Justin V.Not that there is a whole lot of room for improvement. That said, having a larger quantity of propane tanks available for purchase, would be nice. That's just me being picky though. Great team, and is my first stop for equipment rental, every time. Merci.
Joseph D.I don't care about the extra money I was charged for the fuel. I don't like dishonest people. I'll take my business elsewhere.
Donald T.Very friendlyn courteous staff. Quick, knowledgeable service.
Patrick V.Dropped off early and no issues
Anthony B.Rien
Sylvia O.I was given a van dirty and smelled so bad the girl that help me said she was going to adjust the cost of miles from 0,79 to 0,29 which they lied. I have always rented from U-Haul and I am very disappointed . I always return my vans washed and detailed and smells like a new car. When she swapped vans she never printed me a new contract so that I wish I did have now.
Aaron B.No changes necessary.
Richard S.Stepping out of my car, I got the first good morning, and a nice smile. Everyone was happy to see us. Very pleasant experience, both picking up and returning truck. Highly recommend this shop.
Terry D.Very courteous and friendly people
david S.No issues
Michael C.They were extremely helpful and even told me how to save by dropping off at a different location. It was the best deal and they made everything happen for me as promised in a very timely manner ESP when I had a limited timeframe to work with!
brandon G.Would be cool if it was 24/7 but other than that this is the best storage in Mojave county
DAVID D. | Expérience généraleThis store is amazing! Great managers and workers! I love them! Highly recommend!
MAKAYLA K. | Expérience généraleFriendly and helpful
mike D.When returning the trailer to same location, which originally was to be delivered to Kearney NE. Joe was very professional and took time to get us credit back on the trailer. Kudos to Joe!!! Thank you so much Joe! God Bless You!
DOUGLAS W.The one day local rental program is good. Affordable so don't screw it up.
Steven T.Would be nice not to spend a full days pay for couple hours after time allotment. Plus all other fees. Ads up fast
Collin K.My drop off took less than 5 minutes. The service was excellent.
richard S.Excellent staff and facility. Best experience with storage to date.
gregory N. | Expérience généraleI never received my receipt via email.
Terry W.Awesome!! Great staff!! Highly recommend!
SHANON S. | Expérience généraleNothing.
Marci G.Returning the truck was extremely easy. The employees at U-Haul Moving & Storage were great.
Gregg D.This is the second 26' truck that I have rented in the past month and somehow at this location I was charged a fee for using the night drop box. What in the world could cost the customer $20 to drop the vehicle off early? What extra work could be created by using the night drop? Why is one location different then the other?
Raymond G.Was given a U-Haul with a completely bald tire blew out within 15 miles was stuck for five hours waiting for tow truck driver not one representative besides dispatch has apologize
chris F.You doubled billed me, you ram my credit card and took cash payment
Floyd S.Whenever I rent from U-Haul I always feel that the company is more interested in legally minimizing their risk while maximizing their profits with little actual regard for me as a customer. Never am I asked if I know how to use the equipment competently and safely, but I am force fed the option of insurance to cover their equipment if anything at all happens. Monopoly power on full display
Jack S.The convenience and people that helped in both Kingman Az and Helena Mt were outstanding in both knowledge and helpfulness.
Jerry K.Excellent people that work there...and they work hard! They make stuff easy when sometimes life isnt!!! Merci
WAYNE D.Jen and Ivey were the most amazing and most helpful in every aspect of my move. Additionally they offered to check my vehicle towed to make sure if I had the vehicle on and strapped in correctly or incorrectly and I appreciate that they went above and beyond to make sure my trip was safe. Excellent customer service friendly disposition and very clean store! Restroom was spotless and full stocked with supplies. I will recommend this location.
Roberta F.Helpful and friendly staff.
joseph t. | Premières impressionsGreat customer service and friendly staff 👍
James T.Great customer service, took time to talk and smiles are always a plus. Merci.
ROBERT B.Excellent customer service!
Dorothy T.Any low ratings given to this facility involves the layout and the lack of space this place has. Employees are excellent, very very friendly and helpful, and after experiencing what they have to deal within on a daily, we just cut them some slack. Also the lack of proper employees, (and that's everywhere we go these days) adds to the low ratings. Can't blame UHaul for that…
Kevin T.Nice place
Michael B.The entire staff is helpful, happy & understandable of unforeseen circumstances, best staff I've ever had the pleasure of meeting. I thank you all!
SUSAN L.great job
steve S.Return phone calls
mike F.The car dolly I rented was in poor condition causing me to pull over multiple times to tie the fender on the wheel straps were worn and short I was unable to use the equipment after a 45 mile drive
Scott C.The $19,95 per day is false advertising. I wasn't given the option to pay $19,95 per day plus $1,08 per mile or the $70 per day with 100 miles included. The "Order/Reservation" I received after placing my order on the website stated "$19,95 per day plus $0,69 per mile". I did opt for the $10 Collision Damage Waiver. Plus, my reservation was set for 10:00 AM to 1:00 PM, took almost 1/2 hour to check in, so I was late leaving the facility. And, I was threatened that if I returned after 1:15 PM I would be charged another day. The whole experience was not as expected. I am planning a major move from AZ to DE in the next 2 months (after my house sells) and I was planning to use your services, but now I'm thinking of other options. I can't trust the website or the representatives at the 4011 Stockton Hill facility. With that said, the van I rented was clean and worry-free.
Rebecca W.When I removed my stored items, the unit looked as clean as when I moved in. I was there for about 7 months and there was no dust or mess. Thank you for keeping the facility clean. Loved my experience with Uhaul storage.
patricia g. | Expérience généraleGreat staff and, thank you all!
william c. | Expérience généraleI am very happy with U-HAUL. There are times I go in there more than once and nobody complains. I have odd working hours working with seniors and my times vary. I'm glad I can pay my bill ahead of time even though I'm on auto pay. I really appreciate the kindness and understanding all employees have shown me. This is a very well run business .
sherrie m. | Premières impressionsFaith helped me through everything. Thank you Fairh
terri w. | Expérience généraleI was very fortunate to get a unit when I did. I trusted my household items there and I always felt safe. Merci.
KATHLEEN ALICE J. | Expérience généraleWish they had 24hr access. Csr Aleisha was great!
bradley c. | Premières impressionsThis is the best, most efficient U-Haul facility I have ever seen.
Donald B. | Premières impressionsHelpful and Friendly Staff. Access could be a little more other than that it's Great
Brian R. | Premières impressionsSometimes need to enter at Closed hours
KEVIN JON S. | Expérience généraleI have had this storage for over 2 years there. I can truthfully say every time I went into my storage they made it convenient Even aiding this Senior Citizsn .
peggy k. | Premières impressionsStaff is Friendly, Knowledgeable and Professional. Best in Town.
Brian R. | Expérience généraleDid have 1 problem. After I closed my contract for my storage locker, I was told I'd get an email claiming that - well, it's finished. I was afraid they'd auto withdraw another month of use. A week later, even after I called them, I got no email. This is the 1st I've heard from uhaul
rich b. | Expérience généraleExcellent
emma f. | Expérience généraleI probably would have stayed, but you raised the rent 20 after a year. Nothing else changed. When times are as hard as they are why is everyone being so greedy? I found another unit same size insulated for 55 a month which is what I was paying originally. It only took 1 phone call.
Sandra L. | Expérience généraleYearly increase not appreciated but it’s the cost of doing business.
Aracely R. | Expérience généraleStaff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.
Glen N. | Premières impressionsI just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.
cody w. | Expérience généraleAll employees were great.
james b. | Expérience généraleCouldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.
bennie s. | Expérience généraleEverything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit
Jason J. | Expérience généraleIt's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Merci.
NANCY S. | Premières impressionsAwesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!
Patricia T. | Premières impressionsStaff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.
TIMOTHY Z. | Expérience généraleVery professional. Strong emphasis on security. GM Jessup runs a tight ship.
douglas k. | Premières impressionsDespite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.
Jabber A. | Expérience généraleThe reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.
Deborah B. | Expérience généraleSo far so good. Awaiting delivery to my nnew home.
Don B. | Expérience généraleStaff very friendly and helpful!
Juli C. | Expérience généraleSomething happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.
Erika S. | Expérience généraleI was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly
bruce a. | Premières impressionsAlways clean & well lit. The unit was always comfortable & easily accessed
barbara s. | Expérience généraleMerci!
gabriel e. | Expérience généraleNice place.
Gregory S. | Premières impressionsEveryone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.
judy a. | Premières impressionsThe location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star
Joel H. | Premières impressionsI appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.
paul E. | Premières impressionsTo close off the inside climate control units at 5 pm put a strain on me with my schedule.
robert p. | Expérience généraleThe only challenge I experienced was in trying to get a live person on the phone at this facility.
Cindy M. | Expérience généralevery helpful staff and we were in and out quickly
Nancy E. | Premières impressionsThe entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.
REBECCA W. | Expérience généraleneed better parking.
BETTYE A. | Expérience généraleExcellent, quick and accommodating!! Beautiful facility!!
Barbara A. | Premières impressionsExcellent facility, timely email notification for rental payment due. Recommend
william a. | Expérience généraleAll the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.
Jodi W. | Expérience généraleYou need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn't melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler
Kari B. | Expérience généraleJim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.
jacqueline b. | Expérience généraleThey were very friendly. Would recommend them to my friends.
MARK S. | Expérience généraleSome of the staff are a little hard to work with
Bob H. | Expérience généraleNever had an issue, we had 4 u-haul units for 16 months and this was one of them.
Todd W. | Expérience généraleThe staff are exceptional.
Grant L. | Expérience généraleEverything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.
RUTH W. | Expérience généraleMerci
gloria v. | Expérience généraleGreat price, easy access. Very clean units and restrooms.
Ignacio D. | Expérience généraleI was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.
Jolynn C. | Expérience généraleNice people and good facilitie
Georgeanna F. | Expérience généraleThe worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.
Trisha S. | Expérience généraleJames Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!
renai h. | Expérience généraleHelpful people and made the move easy and affordable.
teresa w. | Expérience généraleYour staff was always friendly and helpful
MICHAEL M. | Expérience généraleYour facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.
ruth m. | Expérience généraleLack of customer service and knowledge.
brenda m. | Premières impressionsVery courteous helpful staff. A very nice experience
Trisha S. | Premières impressionsGreat place !
rosa s. | Expérience généraleA nice clean place. Friendly people that work there
Aurelio T. | Premières impressionsExcellent
Elizabeth R. | Premières impressionsThank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.
sharon l. | Expérience généraleFriendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.
Cynthia T. | Premières impressionsI was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!
YVETTE S. | Expérience généraleThanks for your good service.
Edwin R. | Premières impressionsIt was all good
Frank P. | Expérience généraleAwesome indoor facility! 5 stars.
jesse w. | Expérience généraleGreat storage place
sondra k. | Expérience généraleQuick great service
James S. | Premières impressionsMy entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.
Mike L. | Expérience généraleEveryone was very helpful, courteous. I was pleasantly surprised. I would use again..
Susan R. | Expérience généraleThe facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!
JACQUELINE H. | Expérience généraleVery helpful, very clean.
gloria v. | Premières impressionseveryone was nice and very helpful
Heather G. | Premières impressionsgreat people and service
charles M. | Expérience généralethanks for your help for my storage needs.
armand k. | Expérience généraleEveryone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.
ronald a. | Premières impressionsVery helpful and friendly.
Diane T. | Premières impressionsThe staff works collaboratively to accommodate clientele's needs. They always have a smile and that makes me feel comfortable. Merci.
Marcia M. | Expérience généraleI have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!
melissa m. | Premières impressionsCourteous and helpful customer service.
Marcia M. | Premières impressionsVery friendly personnel and took time to answer all of my questions.
tina m. | Premières impressionsSmooth and easy...great customer service.
MITCH H. | Premières impressionsclean, well run
Tim L. | Expérience généraleCrew is the best
Steve H. | Expérience généraleCourteous and friendly service by the staff. Thanks
Richard R. | Premières impressionsGreat place!
angie b. | Expérience généraleA 10
thea h. | Premières impressionsGreat facility--Jennifer was super helpful!
Jack C. | Expérience généraleWas the nicest storage unit I have ever used happy with the client control! Merci
Madeline E. | Expérience généraleVery professional and fast
brenda r. | Expérience généraleFirst time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.
helen s. | Premières impressionsWonderful customer service
kellie l. | Expérience généraleEasy to get the space. Manager were efficient, professional and caring.
hector c. | Premières impressionsUbox wasn't ready for us to unload even though we had a 10am appointment. Waited 40 minutes to get our box. Huge inconvenience for my family who drove down to help us unload our belongings.
debra e. | Expérience généraleThank you !
Kelli L. | Expérience généraleGood service. Thanks
Wallace S. | Expérience généraleThe entire staff was friendly and helpful. Trusted
don b. | Expérience généraleThe only issue I had was the extremely uneven parking outside the unit. It was very tight getting a trailer in. They were very nice units and the staff very helpful
Jimmy K. | Expérience généraleOutstanding customer service, easy access, safe.
deborah r. | Expérience généraleVery clean—staff very helpful
Jack C. | Premières impressionsVery helpful!
Carroll K. | Expérience généraleThank you so much for a clean storage and for assessing my needs and recommending one truly big enough so I could unload my truck with ease.
Kelli L. | Premières impressionsThe reason why I closed our account was because the price went up.
Melissa B. | Expérience généraleeverything worked out very good
don t. | Expérience généraleStaff was very accommodating and great to work with.
susan f. | Expérience généraleLove the staff
Sara A. | Expérience généraleI rented 2 seperare units in last 12 months. After going into location and closing out the units, i received notice the following month that my rent is due, It is fixed after i reply to the email.
jill l. | Expérience généraleThe friendliest and most helpful staff I have had the pleasure of working with...top of their game!
Mark A. | Expérience généraleBest deal in town
Beau N. | Expérience généraleVery helpful and friendly, welcoming
Beau N. | Expérience généraleVery friendly and knowledgeable staff
Linda H. | Expérience généraleService was great. Navigating the storage units with a large trailer was a bit of a challenge but doable.
dean d. | Expérience généraleExtremely helpful and considerate. Appreciate the Crew at the Stockton Hill Rd Office. Thanks
KAREN A. | Expérience généraleKeep up the great job.
MITCH H. | Expérience généraleEverything went smoothe!
David G. | RéservationVery helpful
dennis f. | RéservationThe only problem I had was the day I removed my last idems my rent was due. Because of 4 hours they made us pay for the whole month. I had two units. One due on 11 one on 17th the big one was empty on
bobbie k. | Expérience généraleVery helpful.
jannet n. | Expérience généraleI will never use Uhaul again. Payed my rent on the 9th of every month, moved out on a 15th my rent should have been prorated. Bad buisness and won't reccomend Uhaul to anyone.
Phil S. | Expérience généraleCustomer service is excellent at this facility. Fast check-in/check-out; clean, well kept units and grounds; friendly and helpful staff.
Katrina S. | Expérience généraleSorry it did not work out for me renting a unit, but the assistance was great!
maryann k. | RéservationStaff at this location are courteous, helpful, and have a great attitude.
James P. | RéservationFriendly staff, very nice storages
Evelin R. | RéservationThanks guys for helping our move a little easier and less stressful.
amanda w. | Expérience généraleU-Haul, Thank you very much for the storage and relocations I had have with you. CA - KS - TX-AZ - CA. Thank you so very much! Sincerely, Edwin Q. Rosales
EDWIN R. | Expérience généraleThe only thing that would have made our experience better was if the U-Haul containers could have been delivered to our home.
terrence d. | Expérience généralebon
Jeff N. | Expérience généraleFriendly and always willing to help
Graceann E. | Expérience généraleThe Staff was always helpful and friendly!
Janine W. | Expérience généraleAll around great service. No complaints here. Thank you again.
Alex L. | Expérience généraleEveryone is very professional, courteous, helpful and kind.
BRYNDA G A. | Expérience généraleThe steep angles of the pavement outside the units make it more difficult to load & unload but we realize that it is angled for run off.
Kathryn B. | Expérience généraleVery helpful staff may my UBox experience great...
Larry G. | Expérience généraleI thought my storage was "secure" went to pick it up and the whole place was open for anyone to walk on property. I was very frustrated that I had been paying for a "secure" storage and it Wasn't.
lindsee n. | Expérience généraleU-Haul is the best when you need to store you stuff
Mary P. | Expérience générale