Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd

Évaluation :

3

Quick and easy drop off. Manager very professional and helpful. Would recommend to family and friends.

Évaluation :

1

Rude employees and rude on the pho n.v e

Évaluation :

3

They rip me off. They charge me over 300 $for 2 days.

Évaluation :

1

I consider this a bait and switch situation! I ordered a 20' truck. Was told Bullhead City didn't have it. I'd have to drive to Kingman to get the truck. When I got there they had only a 26' truck. Way more than I could drive. I had never driven this large a truck...hit a balcony and got stuck in sand....Will never use U-Haul again. Had to pay for the upgrade, damages, extra milage...if only they had given me what I'd asked in the first place!

Évaluation :

5

First time Uhaul user and was quite pleased with the pick up and drop off experience.

Évaluation :

3

I turned my trailer in a day early which was not what I had to do. But then I turned in the uhaul and I guess it was 26 miles over so charged me 9.66. In need some one to explain why I didn't receive a credit for the one day rental on that trailer. I wasn't going to worry about it but when I was charged for 26 miles now I want answers. I think I'll rent from another company from now on.

Évaluation :

5

Nothing. I had no problems.

Évaluation :

5

I rent many trucks from various Uhaul facilities and this one on Stockton Hill rates right at the top. Always friendly, knowledgeable, and professional. The first thing I noticed is how clean the windshield and rearview mirrors are, It chaps my ass when I look to backup and the mirrors are dirty GREAT JOB!!!

Évaluation :

5

Staff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.

Évaluation :

4

I just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.

Évaluation :

3

I reserved a cargo van over one month prior to my date of pickup. When I arrived I was told the van was broken. I was given a 20 foot box truck at the same price. It cost me over 350 $for gas vs. a lot less of the van had been ready. I was NEVER called to inform me of this problem. I was extremely upset. I will NEVER rent from them again and I doubt I will ever rent another Uhaul again!

Évaluation :

3

This location is NOT the problem - the U-Haul U-Box system is NOT supplying the services at the price it is quoting!!! The gentleman at the Kingman location clarified the situation and was patient, calm and professional. ONCE AGAIN - U-Haul is fraudulent in their representation of the U-Box delivery service available at this location.

Évaluation :

1

Was forced to pick up here, an extra hour of drive.

Évaluation :

5

Was very good experience at this location..staff courteous..knowledgeable..professional..very kind at a stressful time of moving ...JOB WELL DONE

Évaluation :

5

I think if it ain't broken don't fix it

Évaluation :

5

My thanks to Lauren for fixing a real potential problem. She must be part magician and Brie was wonderful thanks to all. Dirk

Évaluation :

5

I've always enjoyed the friendly service at this location. The staff is nice and the facility offers alot compared to other locations.

Évaluation :

5

Every thing was great

Évaluation :

5

Cameron was very efficient and helpful. Her expertise with the equipment gives confidence in your personnel and products. The new tow dolly is very user friendly.

Évaluation :

5

Customer service was very helpful and efficient.

Évaluation :

3

After hours return process was extremely frustrating and unsuccessful. The online return app didn't work and was blocked by the location verification which did not work. There was no other back up option and no phone number to call for help. And the threat of an additional fee for not completing the process. Very poor customer service.

Évaluation :

5

The manager and employees are an excellent crew, they work well together and with you...

Évaluation :

5

The truck and the service was excellent, no need for improvement. Merci.

Évaluation :

5

All employees were great.

Évaluation :

3

Couldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.

Évaluation :

5

Fantastic customer service!

Évaluation :

2

Rented/resevred a 8' truck was put into a 10' box truck because both trucks available "had" flat tires. Waited 2hours to be told sorry we can't swap you into the other one that was fine and had no flat tire or reservation. Mark was very kind however, the other man completely forgot about me while I waited for keys.

Évaluation :

4

Great job, they unhooked the trailer for me and handled my extra day fee all in 5 minutes!

Évaluation :

5

Friendly and helpful

Évaluation :

5

Awesome customer service management is fantastic, the whole crew is great....

Évaluation :

3

You should have trucks with cruise control and power mirrors.

Évaluation :

2

didn't like the person who served me due to the fact he assumed, without explaining he was adding insurance which i did not need or want. it added an additional amount to my bill that i couldn't afford and was totally unnecessary. i wasn't aware of this until i brought b the vehicle back a few hours later. that person was not there so i felt i had no other recourse except pay the bill. which i did

Évaluation :

5

Quick, easy, and hassle free.

Évaluation :

5

Outstanding service from this U Haul location, especially owner James Jessup, assistant manager Breanna Baker and storage manager Cameron Sipe. These people went the extra mile for me during my difficult move and I am very grateful for their conscientious customer service!

Évaluation :

3

OUTRAGEOUSLY PRICED. I WAS TOLD 79 $. plus change for four days, instead of that, I was charged 305 $. and change. You should warn people about all the other hidden costs that you don't include when you say 79 $. for four days. I'm OUTRAGED!

Évaluation :

4

Location is a bit congested, but staff were quick and helpful with the check in - and that's what you want! All good.

Évaluation :

4

Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit

Évaluation :

5

Absolutely nothing😀. Thank You

Évaluation :

5

Maneuvering your website is a nightmare. You can't expect your customers to wait 30 minutes on hold. Also you are unable to use your chat.

Évaluation :

5

Top-notch location! Great service!!

Évaluation :

5

Excellent facility to rent from! Always a pleasant experience.

Évaluation :

5

It was a good experience all around. Nice people. Fast service

Évaluation :

5

Great service

Évaluation :

5

It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Merci.

Évaluation :

5

Only thing was trailer lights where not hacking. Running lights not working.

Évaluation :

5

Always very courteous personell clean store and equipment.

Évaluation :

5

Nothing comes to mind. Great job!

Évaluation :

5

Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!

Évaluation :

4

I rented it for 3 days but brought it back the next day - you did not refund any money back to me - why ?

Évaluation :

5

Great staff and excellent customer service.

Évaluation :

5

I have moved all over the country and this is my favorite U-Haul rental

Évaluation :

5

Staff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.

Évaluation :

3

I'm not sure if I'd recommend or not, the guys was rather rude and wouldn't give me a chance to answer questions, was also condescending with certain questions and couldn't wait to get back to his cigarette and to his female friend. Actually no I wouldn't recommend

Évaluation :

5

Very professional. Strong emphasis on security. GM Jessup runs a tight ship.

Évaluation :

5

Despite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.

Évaluation :

2

The reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.

Évaluation :

5

So far so good. Awaiting delivery to my nnew home.

Évaluation :

5

Staff very friendly and helpful!

Évaluation :

2

Something happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.

Évaluation :

5

I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly

Évaluation :

5

Always clean & well lit. The unit was always comfortable & easily accessed

Évaluation :

4

Container did not show up in the tracking system. I called to determine status and was told the container was late arriving to Fayetteville due to a lack of drivers because of COVID. I was told I would get a 50 $/day credit. It was delivered 1 week later than first estimate. When I asked about credit, I was then told the container was actually delivered to Fayetteville on schedule which was contrary to what I had been told when trying to track its location, so no refund would be given. U-Haul at some point lost track of the shipment and provided incorrect information.

Évaluation :

3

The inside cab of the truck had an awful, strong, odor of cigarette smoke. We had to purchase air fresheners to even be able to ride in the truck. Upon picking up the truck there wasn't anyone outside to tell us which truck was ours, we had to ask and the guy just pointed.

Évaluation :

5

Merci!

Évaluation :

5

Nice place.

Évaluation :

5

Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.

Évaluation :

5

The location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star

Évaluation :

4

I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.

Évaluation :

4

To close off the inside climate control units at 5 pm put a strain on me with my schedule.

Évaluation :

4

The only challenge I experienced was in trying to get a live person on the phone at this facility.

Évaluation :

5

very helpful staff and we were in and out quickly

Évaluation :

5

The entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.

Évaluation :

5

need better parking.

Évaluation :

5

Excellent, quick and accommodating!! Beautiful facility!!

Évaluation :

5

Excellent facility, timely email notification for rental payment due. Recommend

Évaluation :

5

All the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.

Évaluation :

3

You need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn't melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler

Évaluation :

5

Jim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.

Évaluation :

5

They were very friendly. Would recommend them to my friends.

Évaluation :

3

Some of the staff are a little hard to work with

Évaluation :

4

Never had an issue, we had 4 u-haul units for 16 months and this was one of them.

Évaluation :

5

The staff are exceptional.

Évaluation :

4

Everything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.

Évaluation :

5

Merci

Évaluation :

5

Great price, easy access. Very clean units and restrooms.

Évaluation :

5

I was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.

Évaluation :

5

Nice people and good facilitie

Évaluation :

5

The worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.

Évaluation :

5

James Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!

Évaluation :

4

Helpful people and made the move easy and affordable.

Évaluation :

5

Your staff was always friendly and helpful

Évaluation :

5

Your facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.

Évaluation :

2

Lack of customer service and knowledge.

Évaluation :

5

Very courteous helpful staff. A very nice experience

Évaluation :

5

Great place !

Évaluation :

4

A nice clean place. Friendly people that work there

Évaluation :

5

Excellent

Évaluation :

3

Thank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.

Évaluation :

5

Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.

Évaluation :

5

I was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!

Évaluation :

5

Thanks for your good service.

Évaluation :

5

It was all good

Évaluation :

5

Awesome indoor facility! 5 stars.

Évaluation :

5

Great storage place

Évaluation :

5

Quick great service

Évaluation :

5

My entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.

Évaluation :

5

Everyone was very helpful, courteous. I was pleasantly surprised. I would use again..

Évaluation :

5

The facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!

Évaluation :

5

Very helpful, very clean.

Évaluation :

5

everyone was nice and very helpful

Évaluation :

5

great people and service

Évaluation :

4

thanks for your help for my storage needs.

Évaluation :

5

Everyone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.

Évaluation :

5

Very helpful and friendly.

Évaluation :

5

The staff works collaboratively to accommodate clientele's needs. They always have a smile and that makes me feel comfortable. Merci.

Évaluation :

5

I have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!

Évaluation :

4

Courteous and helpful customer service.

Évaluation :

5

Very friendly personnel and took time to answer all of my questions.

Évaluation :

5

Smooth and easy...great customer service.

Évaluation :

5

clean, well run

Évaluation :

5

Crew is the best

Évaluation :

5

Courteous and friendly service by the staff. Thanks

Évaluation :

5

Great place!

Évaluation :

5

A 10

Évaluation :

5

Great facility--Jennifer was super helpful!

Évaluation :

5

Was the nicest storage unit I have ever used happy with the client control! Merci

Évaluation :

5

Very professional and fast

Évaluation :

4

First time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.

Évaluation :

5

Wonderful customer service

Évaluation :

5

Easy to get the space. Manager were efficient, professional and caring.

Évaluation :

3

Ubox wasn't ready for us to unload even though we had a 10am appointment. Waited 40 minutes to get our box. Huge inconvenience for my family who drove down to help us unload our belongings.

Évaluation :

5

Thank you !

Évaluation :

5

Good service. Thanks

Évaluation :

5

The entire staff was friendly and helpful. Trusted

Évaluation :

4

The only issue I had was the extremely uneven parking outside the unit. It was very tight getting a trailer in. They were very nice units and the staff very helpful

Évaluation :

5

Outstanding customer service, easy access, safe.

Évaluation :

4

Very clean—staff very helpful

Évaluation :

5

Very helpful!

Évaluation :

5

Thank you so much for a clean storage and for assessing my needs and recommending one truly big enough so I could unload my truck with ease.

Évaluation :

4

The reason why I closed our account was because the price went up.

Évaluation :

5

everything worked out very good

Évaluation :

5

Staff was very accommodating and great to work with.

Évaluation :

5

Love the staff

Évaluation :

4

I rented 2 seperare units in last 12 months. After going into location and closing out the units, i received notice the following month that my rent is due, It is fixed after i reply to the email.

Évaluation :

5

The friendliest and most helpful staff I have had the pleasure of working with...top of their game!

Évaluation :

5

Best deal in town

Évaluation :

5

Very helpful and friendly, welcoming

Évaluation :

4

Very friendly and knowledgeable staff

Évaluation :

5

Service was great. Navigating the storage units with a large trailer was a bit of a challenge but doable.

Évaluation :

5

Extremely helpful and considerate. Appreciate the Crew at the Stockton Hill Rd Office. Thanks

Évaluation :

5

Keep up the great job.

Évaluation :

5

Everything went smoothe!

Évaluation :

5

Very helpful

Évaluation :

3

The only problem I had was the day I removed my last idems my rent was due. Because of 4 hours they made us pay for the whole month. I had two units. One due on 11 one on 17th the big one was empty on

Évaluation :

4

Very helpful.

Évaluation :

1

I will never use Uhaul again. Payed my rent on the 9th of every month, moved out on a 15th my rent should have been prorated. Bad buisness and won't reccomend Uhaul to anyone.

Évaluation :

5

Customer service is excellent at this facility. Fast check-in/check-out; clean, well kept units and grounds; friendly and helpful staff.

Évaluation :

5

Sorry it did not work out for me renting a unit, but the assistance was great!

Évaluation :

5

Staff at this location are courteous, helpful, and have a great attitude.

Évaluation :

5

Friendly staff, very nice storages

Évaluation :

4

Thanks guys for helping our move a little easier and less stressful.

Évaluation :

4

U-Haul, Thank you very much for the storage and relocations I had have with you. CA - KS - TX-AZ - CA. Thank you so very much! Sincerely, Edwin Q. Rosales

Évaluation :

4

The only thing that would have made our experience better was if the U-Haul containers could have been delivered to our home.

Évaluation :

5

bon

Évaluation :

5

Friendly and always willing to help

Évaluation :

5

The Staff was always helpful and friendly!

Évaluation :

5

All around great service. No complaints here. Thank you again.

Évaluation :

5

Everyone is very professional, courteous, helpful and kind.

Évaluation :

4

The steep angles of the pavement outside the units make it more difficult to load & unload but we realize that it is angled for run off.

Évaluation :

5

Very helpful staff may my UBox experience great...

Évaluation :

2

I thought my storage was "secure" went to pick it up and the whole place was open for anyone to walk on property. I was very frustrated that I had been paying for a "secure" storage and it Wasn't.