Customer Reviews for U-Haul Moving & Storage at Sunrise Manor

Évaluation :

3

They customer service rep was very rude when I asked about deals on the truck. I wasn't able to use the truck but what still charged $70 when I asked for a deal because I needed to keep the truck longer due to my storage not being ready the lady told me a different customer had a death in the family and didn't get a refund why would I. I was not asking for a refund I was asking for a deal so I could use their truck. I end up using a different Uhaul location that treated me like a customer.

Évaluation :

5

U-Haul agent Paula and Lee were very professional and helpful at the location in Las Vegas on nellis I will recommend and use U-Haul again thanks for everything

Évaluation :

5

Keep up the good work

Évaluation :

5

I appreciated the U-Haul Drop Off Feature that allowed me to select the nearest facility based on a text.

Évaluation :

4

Paula was very helpful and nice but she needed more counter help the line was halfway to the door. The wait was just a little long to get what you needed. To get a truck or to just rent a storage unit or just to buy something in the lobby boxes and wrapping paper. Definitely need more counter help.

Évaluation :

4

Please extend wifi to the parking lot. and Ensure it is working! Your wifi was not working and my cellular service was not working. I had a difficult time ending my rental at night, 930pm. I had to walk around the lot, until my phone caught a signal and the uhaul app would work! I was there for 45 minutes to 1 hour, trying to end my rental on my phone/app. If uhaul wifi was working and could extend to the return area, this would have been easier and you would have had an all excellent review from myself.

Évaluation :

5

Nothing everything was amazing the owner was excellent on his customer experience.

Évaluation :

5

Great overall customer service.

Évaluation :

2

The pick up process an line too over an HOUR AND A HALF even though I pre booked .y truck on the app and put my card on file. We waited in line for over an hour and at the counter for an additional 30 minutes. Massively cutting into our moving day time by a total of 2 hours. There should have been more help available to the person at the cou ter and he needed to be moving in a more expedited fashion. There was 0 sense of urgency which was disrespectful to everyone's time that was there that day. Some people walked out causing possible business to be lost. One person walked in, saw who it was working at the counter and said "no way, this guy takes forever, this is the slow guy" and then left which implies this is an ongoing issue with this employee. With 32 moves in my lifetime I have rented a fair number of trucks and have never been this severely delayed at pickup like this. Positive notes are the employee, overall was kind, too little too late though. He did extend our rental reservation which was much needed. The truck was very clean and as described. Drop off was easy, quick and smooth.

Évaluation :

5

All team members at this location (333 N Nellis, 89110) work together to ensure top-notch, professional and thorough service. I felt well treated and that my needs mattered to everyone. The whole experience was great from start to end. I rent from this location even when other sites are closer. I highly value excellence in service and get it here.

Évaluation :

5

Cashier was great

Évaluation :

1

Rude customer service up on return. attitude was bad and no help at all. Will not return to someone who treats customers like they're dumb

Évaluation :

5

You can't improve...your service is already perfect.

Évaluation :

5

Really good service

Évaluation :

4

When I called to place the rental I requested the nellis location. The representative said she had it set for Fremont. I repeated, I want the Nellis location, she said okay it was set. When I arrived that day my reservation was still set to Fremont. So Nellis didn't have the size truck I needed so I had to rent a bigger one and spend more money. The gentleman didn't even offer to give me a discount for the truck I wanted to use. He just kept saying sorry that's what the reservation says...

Évaluation :

5

Friendly staff, great price, van was perfect for moving my goods put of storage.

Évaluation :

3

I think that my only complaint is that the handle was missing on the driver side window. Although, adequate air conditioning was provided, there were instances where I needed to roll down the window for fast food and it was difficult to roll down the window

Évaluation :

5

Ms L was a excellent employee!!

Évaluation :

1

The lady who came out wouldn't unhitch the U-Haul, than wanted me to park it in a weird place even after I explained to her multiple times I can not back that huge U-Haul in a certain place. I pulled up right to the drop off place. But she wanted it out the way…. Which wasn't my job to do.

Évaluation :

3

The person that was checking in our truck after we had came back from using it was very rude. She was unapproachable and couldn't answer questions for me. I repeatedly asked her questions that she couldn't answer and when I confronted her on being rude, she just looked at me I feel that she needs to be more humble and have work on her customer service. Her customer service was very poor and her deliverance was very poor. This is going to bring bad business for you. She said in the truck she was very rude about asking me for the keys when she told us that we had to clean up inside to sweep it out she was rude about that. I really think you need to work with her on customer service I rented the truck on a Sunday at 9 AM. It was only two people checking him in a lady in a man that, however the lady in the inside that waited on me for the rental of the U-Haul was Excellent.

Évaluation :

5

Todo bien, entregué el remolque fregado y todo limpio

Évaluation :

5

Charles was amazing and super helpful. The store honored the national hitch sales quote. Super nice folks work there.

Évaluation :

5

Love it

Évaluation :

5

I go to this location whenever I need because of the Courteous people and Great Service Give them ALL A Raise 😁

Évaluation :

5

Everyone very helpful and knowledgeable...felt very comfortable with storing my merchandise in this facility...

Évaluation :

2

I was over charged and have to wait 3 days and my account was over drawn

Évaluation :

4

The staff was very helpful. I was in and out for puck up and drop off. Overall it was very good. But. I only needed the vehicle for 2 hours and I was charged for a full day I didn't like that but it's okay

Évaluation :

5

I did notice that there are a couple of people that are living outta they're storage units. This will eventually lead to your nellis and stewart location becoming a homeless camp. I have used this location for truck, trailer and storage for almost 10 years. This will also manifest an unsafe environment for older and female customers. I do not know if the current management acknowledges that this issue is occurring. I know its a tough economy but ,this is an example of homeless takeover . When homeless are moved there is always a huge amount of trash left from the hoarding not even considering the infestation of critters and insects that accompany this never ending problem. Please feel free to contact me for any further comment. Merci.

Évaluation :

5

Nothing that I can think of! You guys are awesome!

Évaluation :

1

we rent open trailers like 2 to 3 times a month, we don't have enough room for get our own trailer so we rent this every time we need it, it just to take between 10 to 15 minute max but now the last time we expend more of 45 minutes to get the trailer and the assistant who have to connect the trailer to my truck was very late and rude, you need to have assistants who want the job and do something more quickly for especial and regular customers who rent regularly.

Évaluation :

5

Nothing great service.

Évaluation :

5

No complaints at all Thanks Rosetta you do awesome Everything was perfect! My reservation The rental truck The service great 

Évaluation :

1

It was the most terrible experience ever and I was overcharged

Évaluation :

4

I would have said excellent, but there were unused uhaul trucks park in the load and unload area making it hard to access.

Évaluation :

5

Oui

Évaluation :

5

The customer rep. was Vary helpful with my return check in and even remembered my name. I will highly recommend your location to my family and friends for the excellent service I have received. Merci encore.

Évaluation :

3

Would have loved to stay at this facility, but the cost keeps going up frequently..we’ve been here about 8 years .

Évaluation :

5

Mya at the counter was excellent

Évaluation :

5

Muy buena tension grasias muchas

Évaluation :

5

The driver side door is hard to close.

Évaluation :

5

The customer service representative was extremely helpful and proficient and had the ability to communicate to not only myself in English but with my wife in spanish making our rental experience very enjoyable. Additionally the truck was very clean and well serviced. I will most definitely recommend this location and will use again myself in the future.

Évaluation :

1

Your hitch installer broke, completely broke my twilight, and I had a funeral and vacation I just got back to town from so I haven't been able to write a complaint till now. The manager has not called us back regarding this issue and all I have is some sloppy had written pro.ise note to fix and replace my taillight! I want this resolved immediately!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great service

Évaluation :

5

Air conditioning not working properly on a temperature high of 108°

Évaluation :

5

Very nice friendly staff, very clean facility. I enjoyed my storage at this location

Évaluation :

4

The lady in the morning shift was really nice and sweet, whoever the old tattooed lady in the afternoon shift receiving the vehicles was super rude ! She looked miserable! I said Hi and she ignored me , and she looked at me with an attitude! We left the gas how we found it and i still got charge extra for gas! And since i didn't took a picture ! The same old lady told you didn't take a picture there's no proof and didn't let me talk! She totally ruined my day with her nasty attitude! I understand she was in the heat but it cost nothing to be kind!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

How comes every time I rent from U-Haul on a 320 mile round trip drive (yes I do tell the people at the counter) do I get the oldest equipment you have? Keep your old equipment off the highway and in a city,

Évaluation :

5

Can't think of a thing. Excellent service!

Évaluation :

5

Had what I needed at a fair price. Quick & easy except they require you to have a cell phone and the ability for them to call 2 friends as well as a credit card before you can rent. couldnt get a note from my mom; she's dead!!

Évaluation :

5

All services are provided by a great team at this location.

Évaluation :

1

Checking into the app didn't work and the employee gave me attitude saying it had to do with my California Drivers license. Which can't be true because I have gotten a u haul there before and didn't have the same issue. I thought using the app would be easy but it wasn't.

Évaluation :

5

I purchased a 70 inch TV from Walmart and needed a truck immediately they Rented me a van And I enjoy my TV very much thank you very much

Évaluation :

5

Merci

Évaluation :

1

The rental was scheduled for drop off on Sunday 7/2 at 5:30pm PST. However, when I arrived to drop the truck off, the store was closed. I returned it Monday morning 7/3 and when I spoke to the gal working, she told me I wouldn't be charged more than $20 for the extra day, and actually said she would be surprised if it would even come out to $20. I received my receipt via email later in the day and was surprised to find that I was billed $55 for the extra day, plus fuel and taxes totaling over $70. I specifically chose this location because I was told on (3) occasions by the customer service reps for Uhaul that this location would be open on Sunday. I feel a bit baited-and-switched, and being penalized for something outside of my control doesn't sit well considering I've been a loyal customer of Uhaul for many years. If I knew the store was closed on Sunday, I would've scheduled the drop off for a different location. Additionally, I confirmed with the onsite staff at the store on 7/3 that I wouldn't receive a penalty totaling more than $20 for returning the truck the next day. I was told to just leave the keys in the truck and that she would take care of the check in and email me a receipt. I did not authorize Uhaul to withdraw that much from my account.

Évaluation :

3

While moving my personal belongings from the storage area around 7PM; my family was approached by a couple asking questions about my belongings. We felt very unsafe! I did not see any emergency buttons or phones to use.

Évaluation :

4

Other than paying for a dolly we didn't receive and experiencing false advertising when the trucks say fuel efficient.. but went less than 5miles and used almost a quarter tank it was an overall okay experience.

Évaluation :

5

I would use you again

Évaluation :

5

The U-Haul facility at 333 North Nellis in Las Vegas is a very clean and well run business. The hours are great and open at 5:00 am. The storage units are clean and well kept. I never visited my storage unit and found the inside covered in dust, nor did I ever see any evidence of droppings. I would highly recommend this U-Haul facility.

Évaluation :

5

I love this location! It was clean and so respectful. The workers was working!!! Glad I came here after walking out the fremont in las vegas location. I wrote a bad review and will keep doing business with this location!!!

Évaluation :

5

I wouldn't ask for anything different! The customer service/ hospitality was amazing! Please give these staff members a raise! They deserve it

Évaluation :

5

Had a hitch installed on my new Durango, Charles was the tech and did a SUPER job!!! Thank you Charles!!! will for sure send future customers your way!

Évaluation :

5

Friendly and helpful team members.

Évaluation :

3

Customer service is not good

Évaluation :

5

Always friendly and helpful

Évaluation :

4

Man he was fast. 15 minutes maybe.

Évaluation :

2

Don’t know how my mattress has mildew on it

Évaluation :

4

Getting more expensive every year

Évaluation :

2

Did not deliver what I ordered on the corporate website. Canceled my order as they sold my storage unit before got there then did not give me the promotion I was promised. Went back online and reordered the unit I wanted and lied after rented it that wasn't available or that they didn't offer that.

Évaluation :

5

I definitely recommend this location! Thank you!

Évaluation :

3

All of the staff was professional except for Cynthia at the 333 N Nellis location in Las Vegas, NV. She does not know how to properly take notes and relay those notes to her staff. I had the same conversation 3 times due to her being incompetent. Thank you Paula for all you did to help me with my out of state move.

Évaluation :

5

Staff members were very friendly and helpful

Évaluation :

3

Need to learn to be more friendly.

Évaluation :

1

I only needed the storage unit for 5 days and that's exactly how many days I used it for ! Yest I was charged 159 + tax a full month and then you turned right around same day and rented ! That is a horrible greed and I feel I should only been charged the 5 days ! I was told the lock was free and rental agreement did not incl. it as cyst. Serb said it would not ! then upon arrival was told no, needed to pay 14,99 so I paid that as well !

Évaluation :

4

Great storage with convenience and security

Évaluation :

5

They just need to have more people working in the office took a little time to get served but service was well

Évaluation :

5

Very nice people and family friendly

Évaluation :

5

Everyone was so kind and helpful! 'Appreciate you!!!

Évaluation :

3

Some of the personal were wonderful Some not much. Most of my things were threr not all!!!!!!!!!

Évaluation :

5

All the staff is super helpful and professional!

Évaluation :

5

Its just was great 👍

Évaluation :

3

Only reason for average, I was under the impression that your RATE HIKE was only for new Customers, not existing (unfair policy), no rate adjustment when I closed out the account early, no Military discount.

Évaluation :

5

The outside appearance was great and the inside as well with the exception of a small cockroach crawling around the storage unit 3rd floor across unit3321 which I'm occupying with my belongings. I just hope I don't have any critters inside the unit since my belongings are clean.

Évaluation :

5

One employee name Cynthia at 333 Nellis Uhaul Las Vegas was been very nice and helpful. She performe her job more than I expected

Évaluation :

5

The staff is amazing and so helpful! I had my storage for a full year and never had any issues or problems. Thank You so much to the staff for their hard work and going above and beyond .

Évaluation :

5

Very nice place and secure,you best believe it you try to open a storage unit with out signing in,you won't get in and it's all on camera.

Évaluation :

5

Unfortunately, because of elder abuse I had to escape to safety, and lost everything I had left in this world, inside my locker. Thank you UHAUL for trying to help,as much as you did. At 71 I'm starting over empty handed, and homeless, but alive, and safe. Again to the Nellis Blvd NV. staff. And to the NV Department Of AGING Thank you

Évaluation :

5

My stuff was there for over a year and it was safe. Besides the slight increase in price for a unit I already had, I had a good experience. Customer service helped me when I needed it; especially, when I changed units and the one I had gotten was bad so they apologized and gave me another. Thank you for offering a clean and safe place for my things while I had to wait to have my stuff with me.

Évaluation :

4

The staff at the Nellis location is very attentive and helpful at all times that I dealt with them. The storage area was always clean and secure! Thank you for our time together.

Évaluation :

3

I informed would be coming back for my lock Sunday or Monday , my storage was fully paid up for the month, my lock was sawed off, I want reimbursement for a lock!

Évaluation :

3

When turning in the Truck Rental the Lady attended did not clarify to me whether I owed money or not. The lady inside the office was better In helping me understand my balance for the Truck Rental. I had a hold but the final balance was different in the Rental. I was owed $30. Thank you for the employee inside the office.

Évaluation :

5

Rosetta was super professional,super knowledgeable and extremely helpful, she is an awesome employee !

Évaluation :

5

Please let your staff know that they are a gem to their company.

Évaluation :

5

Excellent storge facility, except that the prices are higher than what I actually could afford .

Évaluation :

5

Your staff was polite and very helpfull.

Évaluation :

5

Facility was always clean and well maintained. Most importantly, it was very secure.

Évaluation :

4

I am doing two long hauls, this would like two months free, as it is a completely when doing long hauls for this?

Évaluation :

4

I thought they would have prorated my balance. 17days is not much but still something.

Évaluation :

5

Everything was great. I would definitely use Uhaul again or recommend it to others.

Évaluation :

5

My stuff was stored there for almost 2 years and I live way in Arizona...not once did I ever get a call or email stating anything wrong with my stuff or storage......Thank you so much. Will definitely refer anyone to you 

Évaluation :

5

Great people in a great place.. awesome thank you

Évaluation :

5

Mr. Eddington provided great service.

Évaluation :

5

Excellent staff! They called me to Remind of my last day to move-out.