Customer Reviews for U-Haul Moving & Storage at Sunrise Manor

Évaluation :

1

Super bad customer service , lady at the counter was so rude making faces not willing to help at all couldn't believe this company will hire someone so rude disrespectful Also at the time of dropping off equipment they try to charge again when we had paid when we picked up the equipment . Awful service , never renting from Uhaul again.

Évaluation :

5

Continue being very businesslike and being helpful

Évaluation :

5

The lady that assisted me did an amazing job in taking care of my reservation quickly and answered all of my questions. I think her name was Cynthia. -Thank you!

Évaluation :

5

The truck that I drove was having an issue moving out of park after driving for a while as well as the radio was turning off until I turned the truck off. As well the lights were not turning off with the switch.

Évaluation :

1

Was charged double and an item rental that I did not use. Will be calling tomorrow

Évaluation :

5

Keep everything the same.

Évaluation :

1

Reserved a truck and trailer 2 weeks in advance. Got sent to three different locations because a truck wasn't available. Ended up getting up charged for a larger truck so I could get the job done. Not happy.

Évaluation :

2

Rented a utility dolly but was charged for an appliance dolly. When I returned the unit I told them there was a mistake yet I was still charged for it.

Évaluation :

4

The truck had a large dent in the passenger side, and the passenger door was stuck. It took much effort to open it.

Évaluation :

2

I was disgusted by the attitudes of the counter staff. After 10 years of using Business Debit card at this location, the counter girl refused to accept it because it didn't have a major bank's name on the card. It is a PayPal debit card. I have used it at this location for years. It's linked to my Wells Fargo bank account. THEN the girl refused to accept my credit card because IT doesn't have a "major bank name" on the card. A Visa card with "Delta Sky Miles" or "Harley Davidson" doesn't have a major bank name on the card, either. That's the point of the Visa and Mastercard logos on the card. After all these years as a customer, renting numerous times each year, I am done with U-Haul. I realize U-Haul won't care - there are plenty of other customers out there - but that's how it is. I'm done.

Évaluation :

5

the tie holding the bag in the bag was broken . i did not use any bag or handtruck provided by uhauk. if a person doesnt ask for these items they shoud not be in the truck

Évaluation :

4

Service great

Évaluation :

5

Excellent storge facility, except that the prices are higher than what I actually could afford .

Évaluation :

5

Every employee was friendly and helpful. The process was simply and convenient. Merci

Évaluation :

4

Nice and friendly

Évaluation :

2

Get ride of the guy that checks your truck in horrible customer service

Évaluation :

5

Awesome Customer Service from the General Manager Jamel. Thank you for providing excellent customer service with a smile and for providing clean, safe equipment for rent.

Évaluation :

5

Inform guests when it's busy to possible consider arriving early if they will be charged a late fee or let them know that it could be a busy time to return the truck since they only have so many employees to check in return equipment during busy times.

Évaluation :

5

Put fuel in your vehicles

Évaluation :

3

Check in guy was not real frendley

Évaluation :

1

No one at Uhaul has accommodated me and I have spent a lot of money on several movers and had to obtain a storage unit because I was not able to fit all of my belongings in a 15ft truck and I originally reserved a 20ft truck. I moved to Las Vegas, NV and had to leave quite a few items in Phoenix,AZ. I will have to spend more money on another Uhaul and movers for my remaining items. I also have a balance owed for over mileage and no one will help me out due to all of my trouble and extra money spent and time.

Évaluation :

3

The storage has a beam in the middle of the unit which took a significant amount of space. The staff did little to compensate for this inconvenience.

Évaluation :

4

The 15' box truck I rented had some over steer issues, whether turning left/right. When driving ove 1 800 miles, this became annoying. Other than this issue my experience with U-Haul was great.

Évaluation :

5

The young lady at the counter was amazing and very helpful. The young man the received the equipment when i turned it in was amazing.

Évaluation :

1

The gentlemen who we worked with at the counter was not friendly, nor very supportive. He didn't even greet us when we walked in. I didn't even want to ask any questions, since he was so unfriendly.

Évaluation :

5

👍🏻👍🏻👍🏻👍🏻

Évaluation :

5

Jojo and the staff we're very professional. They were prepared and well organized and worked as a team they are a perfect representation for the company of U-Haul. I was not happy with the vehicles operation and how the meter for saving it works. It only stayed in the green to economize your gasoline if you were not accelerating which made it impossible to get the most out of your travel. I was comfortable with the air conditioning and I did not use it too much in order to conserve gasoline. I want you to know this particular vehicle needed more service which I informed the company upon my arrival to San Bernardino. I still satisfied that it got me where I needed to go this was the first time I used your company and I want you to know as long as the staff is equally professional as I received in Las Vegas is the same well-trained group of people it was a pleasure.

Évaluation :

5

Eselente

Évaluation :

1

The store need to work out on understanding what customer service really means Mostly of the crew has really bad attitude and unorganized Personally I do like U-Haul but this is the worst experience I ever had

Évaluation :

1

bad customer service, it seems like they don't care about the customers

Évaluation :

5

great customer service

Évaluation :

4

To have a ramp. Had to lift a dresser verses using the ramp

Évaluation :

3

Place more staff on a Saturday so there's not such long wait times and also explain to your staff when there's only two people working don't sit and hold a conversation for 20 minutes with a customer while there's other customers waiting to be waited on

Évaluation :

5

The agent who helped us check out the truck was very professional, courteous, kind, and knowledgeable. He was multi-tasking, helping multiple customers, and still took time to give my daughter a cute little u-haul coin truck! That made her day! I am fairly certain his name was Jamel Eddington (that's the name on my receipt). He is a fantastic human, you all have a great employee in him!!

Évaluation :

5

Your manager at this store on Sunday very rude don't know nothing about customer service so anybody asked me no never when I recommend them to you guys

Évaluation :

5

My experience was EXCELLENT! Will use again.

Évaluation :

5

Super helpful and friendly staff.

Évaluation :

5

Excellent customer service from the guys outside

Évaluation :

1

The manager was rude and charged me $ 41 for being 2 minutes past the half hour mark and I was switching the trucks out I'll never rent from there again and I have to file a complaint because I want my money back for 2 minutes they was too hugged up behind the counter to assist the customer and at one point all of them disappeared and left all the customers waiting so unprofessional if I could I would take my things out that storage all together I've been renting there for 5 yrs he's horrible as a manager the two that was there before had excellent customer service but this guy acts like he just wake up hating women I've never experienced this kind of behavior from a uhaul facility so I will Indeed be contacting corporate on this matter

Évaluation :

5

Issue getting car tow checked out and put us behind over 1 1/2 charged more then agreed and no compensation for the inconvenience at all

Évaluation :

1

such a horrible experience because of so many small things and what seemed like uhaul purposely trying to rip me off or deceive customers. you have taken my trust away completley! I request to be contact by a manager.

Évaluation :

1

Have the equipment ordered at the location I placed the order for so I don't have to spend an extra $20 in fuel to get to where you want me to go five minutes before my Scheduled appointment. Staff was not very knowledgeable; couldn't find my reservation even though I had just been called from them 10 minute prior.

Évaluation :

1

Horrible customer service the manager over there has absolutely no customer service skills I was charged $41 because I was exchanging my truck for a bigger one and I was given a new reservation and whoever I spoke to said they would transfer it but he charged me and said it was for a whole day because I was 2 minutes past 30 minutes I've had my storage at this facility for at least 5 years and he is the worst manager ever he was so busy being rude and I had two others that witnessed it and they so busy hugging on each other behind the counter they couldn't take care of at one point I was left up at the front counter and no one was there I will not be renting anything else from location I'm looking to move my storage

Évaluation :

5

Your staff was polite and very helpfull.

Évaluation :

5

Facility was always clean and well maintained. Most importantly, it was very secure.

Évaluation :

4

I am doing two long hauls, this would like two months free, as it is a completely when doing long hauls for this?

Évaluation :

4

I thought they would have prorated my balance. 17days is not much but still something.

Évaluation :

5

Everything was great. I would definitely use Uhaul again or recommend it to others.

Évaluation :

5

My stuff was stored there for almost 2 years and I live way in Arizona...not once did I ever get a call or email stating anything wrong with my stuff or storage......Thank you so much. Will definitely refer anyone to you 

Évaluation :

5

Great people in a great place.. awesome thank you

Évaluation :

5

Mr. Eddington provided great service.

Évaluation :

5

Excellent staff! They called me to Remind of my last day to move-out.

Évaluation :

5

The clerk at the desk was particularly nice. She was great when we opened the storage area and she was extremely nice when we closed it. I liked that I was emailed each time the monthly payment was due so I didn't have to follow up. And closing it was so simple. Thank you for working with us

Évaluation :

5

They were awesome as soon as the guy heard my story he didn't hesitate to help me with lowering my last payment, thank you so much.

Évaluation :

2

I cancelled my account on 10/4 and have been waiting for my refund. I could not get Uhaul to answer the phone, my chat was disconnected after I requested a refund, so I sent an email. This is really poor service.

Évaluation :

5

The prices were a bit steep from what I was used to but its Las Vegas so just the city itself overcharged everything

Évaluation :

2

Over expensive. Want to complain about something left that needed to be cleaned up 2 weeks prior. After locking me out to be notified, I wAs notified and than was told lock would be removed. 1 week later still locked. Young lady that came to remove lock was only nice one.

Évaluation :

1

Your morning crew shift are very rude they have no good communication skills!! I will very well like to speak to someone that’s over the the manager on Stewart and nellis!!!

Évaluation :

2

Twice I made reservations for a truck, and when I called to confirm the second time once again, they had None of my information. The third time, everything went well, that's because I did it through the 800 number. These people need to realize when people are moving, there's No room for error or laziness. I would NOT recommend doing business with uhaul on nellis.

Évaluation :

5

All around helpful and nice after driving 27 hours this was the best transition of my trip.

Évaluation :

5

Estuve satisfecha 😁 con el servicio mis muebles estuvieron por 3años y salieron muy bien como yo los dejé me encantó la seguridad del establecimiento la seguridad excelente servicio yo nunca fui a checar mis cosas por q sabía q estaban seguras mis cosas gracias por sus cuidados

Évaluation :

5

Thank you so much all the team member who help us

Évaluation :

1

Our unit was broken into. A police report made and UHaul claims its not their responsibility.

Évaluation :

4

Good facilities

Évaluation :

5

The reservation for another location was invalid. The other location was booked up. I am unsure why U-Haul gives out reservations for locations that does not have capacity. Real inconvenience to us and cost more money with the mover for this blunder.. This location had capacity and helped us out

Évaluation :

5

From staff to building 5 stars

Évaluation :

5

Buena atención y disciplina

Évaluation :

2

The lady at front desk messed my card up somehow I needed to get in late night and I couldn't had to wait the next day cause she didn't do her job

Évaluation :

5

The folks were very Knowledgeable and Professional! They went above and beyond on helping me get everything I needed and solving a stressful situation!

Évaluation :

1

The general manage was vary disrespectful he was a highly unlikeable person

Évaluation :

5

Great service

Évaluation :

4

Awesome service

Évaluation :

5

Merci

Évaluation :

5

Amazing staff!

Évaluation :

5

The only storage I trust. This my second time.

Évaluation :

1

During my move the bus routes to a gig through a temp agemcy were ureliable, was locked out by the janitor for god knows why, of my peraonal unit. Somehow me listenung to music in my room on headphones for an hour interfered with her ability to sweep and mop, and its a little suspicious that she kept teying to open it as well. Otherwise nice eatablishment. My 24 hour access never worked properly, amd alarms seem to constantpy trip for no reason at all times of day.

Évaluation :

5

Everyone was very helpful to getting me the right size unit to helping me properly back your vehicle up when I first arrived. Thank you so much for the warm welcome to Vegas.

Évaluation :

5

Sherry & the crew were Amazing

Évaluation :

5

Sherri was excellent, helpful and pleasant

Évaluation :

5

Every time I went in there everyone was so helpful, the first day I opened my account with U-Haul for a storage unit, one of the attendance walked me to the unit and showed me where it was. I thought that was very nice. Thank you Patti Dominguez

Évaluation :

5

Very efficient and helpful

Évaluation :

5

Excellent service!

Évaluation :

5

Great location, easy to get in and out. Always open when I needed to get something.

Évaluation :

5

The storage was well kept clean and safe. I would recommend your services to other people. Thank you for a wonderful experience with my property.

Évaluation :

5

I have used U - Haul since 1965- 66 and never had a problem with storage or truck/trailer rental. Your prices and service is unmatched across the country. Thanks for the years of quality and service ..... not many companies today care anymore. Thank you, Jan & Kayleen

Évaluation :

2

One of the customer reps by the name of Dill was very rude, spoke over me and provided me with poor customer service. I ended up having to speak to the assistant manager due to his poor customer service. Very disappointing

Évaluation :

5

Sherry is the best and she is so patient. She need a raise.

Évaluation :

1

I rented a unit from you for 3 months. I chose your facility because it was well lit and needed a key card to enter, yet my storage was broken into and ransacked. Not only did they take several expensive electrics, but they completely destroyed boxes of photos and personal items in my unit, things that can't be replaced. It was upsetting to find out after the fact that this happened to others in your facility and we were not notified.

Évaluation :

5

Con respecto al servicio e instalaciones todo perfecto. lo unico que no me gusto esque afuera en el area de carga y descarga habia algunas personas que yo creo no tenian negocio para estar en esa zona.

Évaluation :

1

The worst, mis-managed, exsperating, moving experience of my life! Second Uhaul rental this year; long-time customer, never again. Never...egregious, conflicting, plethora of emails, overcharged, contractual obligations unmet by Uhaul during every phase of my move. Condescending, marginalization, ineptitude of reservations, pick-up of 20' truck & tow dolly, teamster 38 yrs, drove through 6 wildfires from CO Springs to LV, NV, almost 1000 miles out of normal route, I-70, closed, Glenwood Springs fire, Grande Junction fire, Cameron fire, 40 West, Dinosaurs Rock Jensen, CO, to Provo, Utah...double gas, driving time, trip sheets don't float! Someone should have alerted me to the fact of the Glenwood Springs Fire from U-Haul prior to, during overcharging me for driving extra mileage for truck & dolly pu. I DID NOT KNOW ABOUT THE FIRES UNTIL I HAD DRIVEN FROM FOUNTAIN TO MANITOU TWICE AND TO CASTLE ROCK, CO. TOO BUZY LOADING 20 FT TRUCK FOR 2 DAYS TO ENGAGE SOCIAL MEDIA OR ANY OTHER SYSTEM RE: CO., UTAH, MASSIVE, FIRES. NEVER AGAIN...Although reservations were generated 2 miles from me in Manitou, Uhaul changed them 4 times, to 66 miles, 120 miles, etc. for pu. Storage reservation in LV was not available upon arrival, so I have absolutely no clue what their facilities offer. Although Linda Borden reserved a storage unit upon arrival, Uhaul personnel intimated they had no reservation for me after a long, perilous drive. Unfortunate business experience, learned my lesson. NEVER AGAIN WILL I ASSOCIATE WITH UHAUL. Be on notice, disrespecting disabled Veteran's Widows is unacceptable. I never needed to be lied to, cheated, eviscerated, and violated by Paul, Rep West' s assassin, judging me, I will never do business with Uhaul again. Thank you Janella & Tim Manigift for your service, respect, integrity & honor. Every other individual I have encountered in this trip re: August 12, 2020-August ? 2020 with Uhaul has been disreputable, disingenious, and felonious. I suggest you try Penskey, or anyone else but the gouge is on and you the recipient are the VICTIM. Heed my words. I never received the reserved storage space by Linda Borden, per email at 333 N. Nellis, so disregard the, "hate to see you go bs," from Uhaul. Right hand doesn't know it has a left.

Évaluation :

1

It was good until my unit was broke into and thing got stolen and it advertised as a secure storage

Évaluation :

5

The only thing I realized after I got home is that if I had booked it online I would've received my lock for free, but I was having issues opening my account online so I had to go into the office. And I forgot to mention it when I was signing the paperwork. But other than that the experience overall was very good, The two gentleman that helped me was very nice and helpful.

Évaluation :

5

The facility and the staff were always awesome!

Évaluation :

5

U-Haul has long been the leader for self movers. Their trailers and vehicles drive like champs. The staff are always helpful and knowledgeable about product and seek to find solutions, given specific situations. Wouldnt go anywhere else.

Évaluation :

5

Friendly, helpful staff. always there when you need them, with any kind of question. great job, keep up the great job. Thank you, and i will miss you Sir: Deron Johnson

Évaluation :

5

Excellent, Helpful and very professional staff!

Évaluation :

5

This is the wife of Chris Howard filling this survey out. We moved to a house with room for the stuff in storage, But we know where to go if we need you again and know our need will be met like always! Thank you for your exceptional service!

Évaluation :

4

Staff there always took care of me.

Évaluation :

5

Exelent services I'm so happy good desicion thanks .......next time come back here because is incredibly my stuff is good and save..

Évaluation :

5

I rented an outside storage unit that was not climate controlled for 10 months. I was worried that my items would be damaged from water or heat or bugs might have found their way in. Surprisingly, all my items were in pristine condition. The staff was always very friendly and helpful as well.

Évaluation :

5

Super nice people and great facility, I highly recommend if you’re wanting a storage unit and Great people to assist you with your needs.

Évaluation :