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Ian A.Customer Reviews for U-Haul Moving & Storage at Sunrise Manor
Testimonials From Recent Customers
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They were prompt to check me in.
TIMOTHY LYNN M.Was charged for extra day I rented the van on Friday about 5:25 and returned it Sunday before closing time I was charged for another day I feel that I should no have no charge
Verna W.I helped to make a sale/rental.i had to translate, the new customer was going to walk out because no spanish speaker was available,if the company strives on "given credit where credit is due" i felt that management should of consider given me a better rate, and they did not. For that reason I consider this store above average and not excellent.due to location of store, spanish speaker should be available during business hours.
ALMA M G.Everything was great. I would definitely use Uhaul again or recommend it to others.
AARON B. | Expérience généralenothing everything went great
KEVIN MICHAEL R.None, it's was all perfect
EDWARD R.I had a great experience from start to the return thank you !!
ANASTACIO A.Excellent staff.
Samuel V.Exelent company
Damian L.EVERYTHING WAS A OKAY
PAULA M.The process became increasingly more difficult from my last experience.. U-Haul does not accept time anymore, which put me in a difficult situation. Causing multiple inconveniences, including having to have a contact to be called, when they were busy. I was in a desperate situation as well and nobody at that shop did anything to help me. The battery on my car was dead, I asked all the employees if they had a jump either on them or in the U-Haul place. They all said no. One of the clerks also had an attitude. The customer service here is poor.
JUSTIN B.Jamel was the best customer service rep and manager, good knowledge abs community skills. Give him a raise
CARL FRANCIS A.your app is trash and your onboarding system makes no sense why wait until i click pick up to verify my info? why not do that when i put in the reservation 24 hours before? instead i had to stand in the cold and do confirmations on the app that did not even work and had to go inside just to be told the van number i had on the app was wrong. i work in tech and am very good with technology idk who designed your app but they are not the right person for the job its time to redo it
Kevin T.Pick up smell really bad and it was dirty. Rude staff the rep Ana was rude on the phone and the gm Jamal was really harassing. Not coming back to this location
NEPHTALI E.After driving from ATLANTA to Las Vegas. They made the drop off SO EXTRA EASY. GREAT JOB. FRENDLY, JOB EFFICIENT, COMPASSIONATE EMPLOYEES.
LAVERNE L.Management and staff are excellent!! I have been utilizing this location for my business needs for more than 10 years it has been a pleasure and I only use this location. They go above and beyond my expectations. Equipment is always clean and well maintained.
Anita M.Very Nice People
Jay N.The man who helped me was not friendly at all. The price I was quoted online is not the price I paid. It was $700 more! I told him this and he proceeded to tell me that everything adds up including insurance and such. He said the truck I chose was $1 600 and online it was $1,200. I ended up paying $1,900. I didn't have time to argue with him because of our time. I'm at so upset with this. I will be contacting Uhaul.
Tonya M.The work center was unprofessional, the employees were using extremely foul language with one another and arguing.
Carlos C.Very unfriendly manager. It felt like he was harassing me. I have rented from this place for over 5 years. As much as 20 rentals, I have never ben so "raked across the coals" as I was when I picked up my reservation. I pre-filled out all the stuff online except the DL photo and he said I had to redo it all again. Next time somewhere else!
MARK W.Great service
JOSE A.S.O.
RASAQ B.Excellent service à la clientèle.
darrell E.Been honest with customer. And the girl in the front desk she was very stupid
Israel R.My stuff was stored there for almost 2 years and I live way in Arizona...not once did I ever get a call or email stating anything wrong with my stuff or storage......Thank you so much. Will definitely refer anyone to you
mary t. | Expérience généraleThe lady that helped me is the best!
Erika L.They tried to steal from me. They told me to fill the car back up to full but the uhaul I received was not even on full . I put the tank in full and when I got back they told me oh well I should have just brought it back the way it was but they specifically told me that I had to fill it back to full. I have never had to get a uhaul before and so my first time was the worst experience ever
Shontovia H.Be clear with the customer about all policies, don't lie and make people feel like they just got gyped, proper training and customer service, help one guest at a time, greet with a smile instead of an attitude.
JOEY ROBERT H.I'll be back
DIANE MAE L.smooth
Eduardo A.They took care of me really well
Kurt B.Great experience. Easy.
Martha P.Great customer service!
Maria V.Nothing. It was quick and easy
STEVEN OWEN C.Excellent service
YVETTE ANDERSON M.The entire staff was friendly and professional.
Roger R.Not much,, everything was just great The guys who work there were great people loved everything Thank you again
GREGORY JOSEPH S.The team was great customer service was great 🔥💯💯
ELIZABETH G.The staff was very helpful curious and willing to help with my needs would recommend to anybody else there need to rent a U-Haul very pleased with the service Thank you
JAMES RAY S.They are asking to call other person for verification. It's too much questions and if not answered can not rent a truck.
Conrado T.When attempting to return the vehicle using the mobile app it would not accept the odometer picture. The mileage numbers were blurry. Maybe adding a zoom function to the camera could help this.
Chad B.Great customer service the process was fast,I would recommend them to friends and family.
Florentino M.Great people in a great place.. awesome thank you
Myrna M. | Expérience généraleThe truck smelled like dogs lived inside of it . Made my eyes watery and have a major itch on left eye still hours after
Javier C.Bien
ROYNEL C.Everything ran smoothly, easy pickup and return. Go on line was also easy.
Pauline H.I rated the first question a NO because I never received use of the equipment I requested, an appliance dolly. I did not receive my appliance dolly. I made uhaul aware of not receiving the dolly and was told I wouldn't be charged. Upon receiving my receipt by email, I realized I was still charged for renting something I never got to use.
Alisha C.Mr. Eddington provided great service.
norma c. | Premières impressionsThe 10 foot truck smelled like dirty shoes and sweat
CARLOS E R.Staff very friendly and helpful highly recommend this uhaul
ALICIA MARIE M.Great job
Jose M.We arrived to drop off about 20 minutes after closing, and I was going to do the auto-drop off, and the gal working, came out, after she was getting ready to go home and checked in for us. SO NICE & THOUGHTFUL!! Thank you!
Nakia E.they all did well
JAMES V.Equipment was clean but not well maintained.
Maria C.To be honest, it was a terrible experience. After using U-Haul twice a month for my business for almost a year; I am considering my options.
Anthony V.Excellent staff! They called me to Remind of my last day to move-out.
Julio Q. | Expérience généraleYour morning crew shift are very rude they have no good communication skills!! I will very well like to speak to someone that’s over the the manager on Stewart and nellis!!!
Myesia T. | Premières impressionsAll around helpful and nice after driving 27 hours this was the best transition of my trip.
Roosevelt W. | Premières impressionsThank you so much all the team member who help us
FERMEL GABRIEL O. | Premières impressionsThe reservation for another location was invalid. The other location was booked up. I am unsure why U-Haul gives out reservations for locations that does not have capacity. Real inconvenience to us and cost more money with the mover for this blunder.. This location had capacity and helped us out
KEITH C. | Premières impressionsBuena atención y disciplina
Isabel P. | Premières impressionsThe folks were very Knowledgeable and Professional! They went above and beyond on helping me get everything I needed and solving a stressful situation!
Charles H. | Premières impressionsAwesome service
Danielle L. | Premières impressionsThe only storage I trust. This my second time.
Romeka R. | Premières impressionsOne of the customer reps by the name of Dill was very rude, spoke over me and provided me with poor customer service. I ended up having to speak to the assistant manager due to his poor customer service. Very disappointing
Jamie W. | Premières impressionsU-Haul has long been the leader for self movers. Their trailers and vehicles drive like champs. The staff are always helpful and knowledgeable about product and seek to find solutions, given specific situations. Wouldnt go anywhere else.
Gregory H. | Premières impressionsEverything went off as planned picked up 26' truck everything was clean and the ppl were great to work with.. Always like using U-Haul because of the friendly and helpful staff. Will highly recommend
Michael KORY H. | Premières impressionsSome of the team Members were lazy and made the good people look bad
Jeanette S. | Premières impressionsService was great and personal was very well informed
Kathy K. | Premières impressionsExcellent service
robert s. | Premières impressionsTrès sympathiques et professionnels. The check in on the return was painless. Very quick and no wasted time. Explanation on storage was very good and clear. Merci
Jack H. | Premières impressions