Customer Reviews for U-Haul Moving & Storage at Sunrise Manor

3 977 évaluations

333 N Nellis Blvd   Las Vegas, NV 89110
(Stewart Ave)

(702) 453-0740

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(702) 453-0740

333 N Nellis Blvd
Las Vegas, NV 89110
(Stewart Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Enda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanny J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william T. 
Évaluation :
5

The young lady at the counter was amazing and very helpful. The young man the received the equipment when i turned it in was amazing.

Paul S. 
Évaluation :
1

The gentlemen who we worked with at the counter was not friendly, nor very supportive. He didn't even greet us when we walked in. I didn't even want to ask any questions, since he was so unfriendly.

Gregorio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marsel J. 
Évaluation :
5

👍🏻👍🏻👍🏻👍🏻

Juan G. 
Évaluation :
5

Jojo and the staff we're very professional. They were prepared and well organized and worked as a team they are a perfect representation for the company of U-Haul. I was not happy with the vehicles operation and how the meter for saving it works. It only stayed in the green to economize your gasoline if you were not accelerating which made it impossible to get the most out of your travel. I was comfortable with the air conditioning and I did not use it too much in order to conserve gasoline. I want you to know this particular vehicle needed more service which I informed the company upon my arrival to San Bernardino. I still satisfied that it got me where I needed to go this was the first time I used your company and I want you to know as long as the staff is equally professional as I received in Las Vegas is the same well-trained group of people it was a pleasure.

anna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyana G. 
Évaluation :
5

Eselente

Faustino R. 
Évaluation :
1

The store need to work out on understanding what customer service really means Mostly of the crew has really bad attitude and unorganized Personally I do like U-Haul but this is the worst experience I ever had

JORGE F. 
Évaluation :
1

bad customer service, it seems like they don't care about the customers

clemente E. 
Évaluation :
5

great customer service

juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi B. 
Évaluation :
4

To have a ramp. Had to lift a dresser verses using the ramp

Terri S. 
Évaluation :
3

Place more staff on a Saturday so there's not such long wait times and also explain to your staff when there's only two people working don't sit and hold a conversation for 20 minutes with a customer while there's other customers waiting to be waited on

Sally G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal lavern C. 
Évaluation :
5

The agent who helped us check out the truck was very professional, courteous, kind, and knowledgeable. He was multi-tasking, helping multiple customers, and still took time to give my daughter a cute little u-haul coin truck! That made her day! I am fairly certain his name was Jamel Eddington (that's the name on my receipt). He is a fantastic human, you all have a great employee in him!!

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene B. 
Évaluation :
5

Your manager at this store on Sunday very rude don't know nothing about customer service so anybody asked me no never when I recommend them to you guys

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos P. 
Évaluation :
5

My experience was EXCELLENT! Will use again.

CHRIS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christianson P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dimitri O. 
Évaluation :
5

Super helpful and friendly staff.

John S. 
Évaluation :
5

Excellent customer service from the guys outside

Nicole V. 
Évaluation :
1

The manager was rude and charged me $ 41 for being 2 minutes past the half hour mark and I was switching the trucks out I'll never rent from there again and I have to file a complaint because I want my money back for 2 minutes they was too hugged up behind the counter to assist the customer and at one point all of them disappeared and left all the customers waiting so unprofessional if I could I would take my things out that storage all together I've been renting there for 5 yrs he's horrible as a manager the two that was there before had excellent customer service but this guy acts like he just wake up hating women I've never experienced this kind of behavior from a uhaul facility so I will Indeed be contacting corporate on this matter

Angela K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Issue getting car tow checked out and put us behind over 1 1/2 charged more then agreed and no compensation for the inconvenience at all

Teresa H. 
Évaluation :
1

such a horrible experience because of so many small things and what seemed like uhaul purposely trying to rip me off or deceive customers. you have taken my trust away completley! I request to be contact by a manager.

joey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo C. 
Évaluation :
1

Have the equipment ordered at the location I placed the order for so I don't have to spend an extra $20 in fuel to get to where you want me to go five minutes before my Scheduled appointment. Staff was not very knowledgeable; couldn't find my reservation even though I had just been called from them 10 minute prior.

Jon K. 
Évaluation :
1

Horrible customer service the manager over there has absolutely no customer service skills I was charged $41 because I was exchanging my truck for a bigger one and I was given a new reservation and whoever I spoke to said they would transfer it but he charged me and said it was for a whole day because I was 2 minutes past 30 minutes I've had my storage at this facility for at least 5 years and he is the worst manager ever he was so busy being rude and I had two others that witnessed it and they so busy hugging on each other behind the counter they couldn't take care of at one point I was left up at the front counter and no one was there I will not be renting anything else from location I'm looking to move my storage

Angela K. 
Évaluation :
5

Nothing, renting Uhaul trailers is cheap and easy. I don't know how it could be improved.

James D. 
Évaluation :
3

They didnt have the truck pulled up to the front and they didn't inspect the tires which caused me to have a flat shortly into my trip

Angelique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
3

The young female in the building was great one of the best. Did her job called to confirm contact. I had to wait 30 minutes because the had my rental blocked and the night shift employee took the keys with him. First time at this location. not impressed.

Efrain M. 
Évaluation :
5

Did a wonderful job

ivron M. 
Évaluation :
5

The woman named LEE working at the front desk is your best asset at this location. She is by far the most pleasant, courteous, polite and professional person I have ever met in my life. Her customer service talent is out of this world. She greeted me with a smile on her face and did not stop smiling throughout the business transaction. She turned what I thought was going to be a monotonous task of renting a uHaul truck into a great experience that I will not forget for a very long time. When people talk about cloning people I can't think of anyone more suitable than LEE. She needs to be promoted as fast as humanly possible to a corporate head position. If I had a Fortune 500 company I would steal her right from under your noses. What an awesomely amazing person you have working for you. Don't waste her time and talent sitting her at a checkout desk. Utilize her to create and train more people to perform like she does and I promise you your company will benefit from it. “LEE thank you so much for making me smile and providing the best customer service this side of the Mississippi”  Shannon Temple.

SHANNON MAXWELL T. 
Évaluation :
3

The contactless drop off was a terrible experience. The application didn't work at all and customer service on the phone was excruciating. Waited hours on hold, rude gaslighting technicians and ended up costing me money because they couldn't help me. The rest of my experience was exceptional besides the drop off. Next time I will schedule a counter drop off or use another service

Barry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO S. 
Évaluation :
5

I wanted to drop off the truck at a U-HAUL less than a mile from my final destination and was told that that wasn't possible because that location didn't have enough room for my return, I had to deliver it to a farther location in town.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaymsey S. 
Évaluation :
3

Truck ran rough, and $25 for a cleaning fee is ridiculous the truck was no dirtier when I returned it then when i picked it up all I moved was boxes.

Wayne S. 
Évaluation :
5

Great service was excellent

Renata C. 
Évaluation :
1

Helpful to a point...didn't finish check in completely. Than the rude and disrespectful female called one the next day wanting to know where the car hauler was. Than on Sunday called still looking for trailer. IT WAS TURNED IN ON FRIDAY EVENING...THE SAME DAY I PICKED IT UP. had a 2 day rental. Not Sunday as put in the contract update. I want updated to show exactly when I turned it in

Tim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy A. 
Évaluation :
5

Customer service is excellent. The product performance was stellar. I would definitely recommend this location to everyone.

Katherine S. 
Évaluation :
4

Rosetta was excellent and very professional

charlene H. 
Évaluation :
4

Well I did have a reservation set at a closer location, but was sent to a different location 20 minutes away in opposite direction just for a pick up truck rental. That not make me happy. But ya overall everything else went ok

Kurt R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARLENE MARIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hernan R. 
Évaluation :
1

Make sure that when a customer comes in and says something is wrong with the vehicle.actually do something about it

Oscar T. 
Évaluation :
1

You can fire everyone and hire new people who treat the customers better! Have you read the reviews for this particular U-Haul? It's time for a change. You need to get the place back on track quick! The people you have working there have no work ethics

Pedro H. 
Évaluation :
5

Great service

ADI JAVIER R. 
Évaluation :
5

I was late for 30 min and got charged another day. I wasnt made aware I had to call and let them know I Would be late so I wouldnt get charged. Then I asked id I could take the truck back since I was charged another day and wasnt able to take it either.

elizabeth C. 
Évaluation :
5

Merci.

patrick P. 
Évaluation :
5

Professional, friendly, patiently took time to help me and the other customers with a personal, concerned demeanor that was impressive and refreshing. Everybody, from the moment I pulled in to getting my final contract completed were on the top of their game. Well done!

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

irene T. 
Évaluation :
5

why do you need a emergency contact for when it is not in writing, a total joke

anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASIEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviana H. 
Évaluation :
5

Clarify the return date and time better, I was told a time and date but the agreement stated differently causing me to return the vehicle late when I actually thought it was a day early leading to an extra day charge, which will lead me to question using your service again.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tameeka D. 
Évaluation :
5

Everything was ready and worked perfectly!

Donald M. 
Évaluation :
5

Your $19,95 price for a pick up truck is very misleading. My $19,95 turned into $45.00. Not that that's out of line however very misleading. .

Gayle P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janelle N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco E.  |  Expérience générale 
Évaluation :
5

Every staff member has great customer service

Sontoya J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan C. 
Évaluation :
5

Everything was good

Troy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose S. 
Évaluation :
5

Everyone was friendly and took time to address concerns.

Quinton M. 
Évaluation :
4

The young lady at the counter that helped me was great very polite very respectful, the gentleman outside that helped me return the truck was very helpful and showing me how to use the app.

MICHELLE MARIE L. 
Évaluation :
5

Yes the lady at the east Charleston location she awesome and super nice

Andres N. 
Évaluation :
4

Need to move a sofa near the end of the day. The help did not arrive until late. It was one call. I happy that I could keep the van overnight and return it in the morning. thanks guys you were great

Bill H. 
Évaluation :
5

I dropped the trailer off after hours and had difficulty returning it thru the app. So I just left the trailer there.

stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jasmine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERRI LYNN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio H. 
Évaluation :
5

Rien

Noah W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quiana M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kala g.  |  Expérience générale 
Évaluation :
5

Lee/Leigh really excelled as an employee. She left a very lasting and positive impression.

Victor E. 
Évaluation :
1

Management was very rude. I was also not informed beforehand when I extended my reservation to 24 hours that I would be charged an extra day.

madalena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerard W. 
Évaluation :
1

The manger Jamel seemed to be a smart ass. I see he is the GM. He told me no location in Las Vegas does the 24/7 thing . I have done the 24/7 twice in the last two months . He had me calling people and waking them up to check a phone. He had to had lied because I took a picture of the box where they were suppose to keep the keys and all. Instead of retiring it back at 7:00 pm I had to turn it back at 6:30 pm .. it was very close as traffic from back across town is tough . I got done with what I was doing at 5:00 and had to drive back home to do something . To me they seemed scared someone was going to steal the truck or something this is why I think they did this . Very disrespectful. Will never come to this location again. And if y'all want pictures I can send. Also talk to a girl today . I'm sure y'all would had never sent me there if they did not do the 24/7

JOE H. 
Évaluation :
5

Your staff was polite and very helpfull.

Eugene A.  |  Premières impressions 
Évaluation :
5

Facility was always clean and well maintained. Most importantly, it was very secure.

TOM K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Dwayne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana M.  |  Expérience générale 
Évaluation :
4

I am doing two long hauls, this would like two months free, as it is a completely when doing long hauls for this?

Angel G.  |  Premières impressions 
Évaluation :
4

I thought they would have prorated my balance. 17days is not much but still something.

Felix F.  |  Expérience générale 
Évaluation :
5

Everything was great. I would definitely use Uhaul again or recommend it to others.

AARON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarcus C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam W.  |  Expérience générale 
Évaluation :
5

My stuff was stored there for almost 2 years and I live way in Arizona...not once did I ever get a call or email stating anything wrong with my stuff or storage......Thank you so much. Will definitely refer anyone to you 

mary t.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kaoutre k.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

maurice c.  |  Expérience générale 
Évaluation :
5

Great people in a great place.. awesome thank you

Myrna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana M.  |  Premières impressions 
Évaluation :
5

Mr. Eddington provided great service.

norma c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianca W.  |  Expérience générale 
Évaluation :
5

Excellent staff! They called me to Remind of my last day to move-out.

Julio Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLISON MARK FUENTES L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nafetalai S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott b.  |  Expérience générale 
Évaluation :
5

The clerk at the desk was particularly nice. She was great when we opened the storage area and she was extremely nice when we closed it. I liked that I was emailed each time the monthly payment was due so I didn't have to follow up. And closing it was so simple. Thank you for working with us

John J.  |  Expérience générale 
Évaluation :
5

They were awesome as soon as the guy heard my story he didn't hesitate to help me with lowering my last payment, thank you so much.

Jessica F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Premières impressions 
Évaluation :
2

I cancelled my account on 10/4 and have been waiting for my refund. I could not get Uhaul to answer the phone, my chat was disconnected after I requested a refund, so I sent an email. This is really poor service.

Christine J.  |  Expérience générale 
Évaluation :
5

The prices were a bit steep from what I was used to but its Las Vegas so just the city itself overcharged everything

Anthony S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anzetta M.  |  Expérience générale 
Évaluation :
2

Over expensive. Want to complain about something left that needed to be cleaned up 2 weeks prior. After locking me out to be notified, I wAs notified and than was told lock would be removed. 1 week later still locked. Young lady that came to remove lock was only nice one.

Shannon E.  |  Expérience générale 
Évaluation :
1

Your morning crew shift are very rude they have no good communication skills!! I will very well like to speak to someone that’s over the the manager on Stewart and nellis!!!

Myesia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george b.  |  Expérience générale 
Évaluation :
2

Twice I made reservations for a truck, and when I called to confirm the second time once again, they had None of my information. The third time, everything went well, that's because I did it through the 800 number. These people need to realize when people are moving, there's No room for error or laziness. I would NOT recommend doing business with uhaul on nellis.

vanessa v.  |  Expérience générale 
Évaluation :
5

All around helpful and nice after driving 27 hours this was the best transition of my trip.

Roosevelt W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P.  |  Premières impressions 
Évaluation :
5

Estuve satisfecha 😁 con el servicio mis muebles estuvieron por 3años y salieron muy bien como yo los dejé me encantó la seguridad del establecimiento la seguridad excelente servicio yo nunca fui a checar mis cosas por q sabía q estaban seguras mis cosas gracias por sus cuidados

Laura G.  |  Expérience générale 
Évaluation :
5

Thank you so much all the team member who help us

FERMEL GABRIEL O.  |  Premières impressions 
Évaluation :
1

Our unit was broken into. A police report made and UHaul claims its not their responsibility.

JULIE D.  |  Expérience générale 
Évaluation :
4

Good facilities

Anthony S.  |  Premières impressions 
Évaluation :
5

The reservation for another location was invalid. The other location was booked up. I am unsure why U-Haul gives out reservations for locations that does not have capacity. Real inconvenience to us and cost more money with the mover for this blunder.. This location had capacity and helped us out

KEITH C.  |  Premières impressions 
Évaluation :
5

From staff to building 5 stars

Omynisha G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco E.  |  Expérience générale 
Évaluation :
5

Buena atención y disciplina

Isabel P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry R.  |  Expérience générale 
Évaluation :
2

The lady at front desk messed my card up somehow I needed to get in late night and I couldn't had to wait the next day cause she didn't do her job

Danielle S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego V.  |  Expérience générale 
Évaluation :
5

The folks were very Knowledgeable and Professional! They went above and beyond on helping me get everything I needed and solving a stressful situation!

Charles H.  |  Premières impressions 
Évaluation :
1

The general manage was vary disrespectful he was a highly unlikeable person

Brent J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kender Estuardo E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy P.  |  Expérience générale 
Évaluation :
5

Great service

dewon d.  |  Expérience générale 
Évaluation :
4

Awesome service

Danielle L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillyana S.  |  Expérience générale 
Évaluation :
5

Merci

Shawnye B.  |  Expérience générale 
Évaluation :
5

Amazing staff!

Joann C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myisha D.  |  Expérience générale 
Évaluation :
5

The only storage I trust. This my second time.

Romeka R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITTIER YOSVANI Truck L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn e.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILLIAM C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOLANGUE P.  |  Expérience générale 
Évaluation :
1

During my move the bus routes to a gig through a temp agemcy were ureliable, was locked out by the janitor for god knows why, of my peraonal unit. Somehow me listenung to music in my room on headphones for an hour interfered with her ability to sweep and mop, and its a little suspicious that she kept teying to open it as well. Otherwise nice eatablishment. My 24 hour access never worked properly, amd alarms seem to constantpy trip for no reason at all times of day.

Maxwell a.  |  Online Move In 
Évaluation :
5

Everyone was very helpful to getting me the right size unit to helping me properly back your vehicle up when I first arrived. Thank you so much for the warm welcome to Vegas.

Brianne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfreda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Premières impressions 
Évaluation :
5

Sherry & the crew were Amazing

Kaci B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM C.  |  Premières impressions 
Évaluation :
5

Sherri was excellent, helpful and pleasant

Chavis S.  |  Premières impressions 
Évaluation :
5

Every time I went in there everyone was so helpful, the first day I opened my account with U-Haul for a storage unit, one of the attendance walked me to the unit and showed me where it was. I thought that was very nice. Thank you Patti Dominguez

Patricia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA A.  |  Expérience générale 
Évaluation :
5

Very efficient and helpful

Jackyln W.  |  Premières impressions 
Évaluation :
5

Excellent service!

Joann C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mbaheru a.  |  Expérience générale 
Évaluation :
5

Great location, easy to get in and out. Always open when I needed to get something.

Barry B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank T.  |  Expérience générale 
Évaluation :
5

The storage was well kept clean and safe. I would recommend your services to other people. Thank you for a wonderful experience with my property.

MARISA r.  |  Expérience générale 
Évaluation :
5

I have used U - Haul since 1965- 66 and never had a problem with storage or truck/trailer rental. Your prices and service is unmatched across the country. Thanks for the years of quality and service ..... not many companies today care anymore. Thank you, Jan & Kayleen

kayleen V.  |  Expérience générale 
Évaluation :
2

One of the customer reps by the name of Dill was very rude, spoke over me and provided me with poor customer service. I ended up having to speak to the assistant manager due to his poor customer service. Very disappointing

Jamie W.  |  Premières impressions 
Évaluation :
5

Sherry is the best and she is so patient. She need a raise.

teresa b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Ann S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY H.  |  Expérience générale 
Évaluation :
1

I rented a unit from you for 3 months. I chose your facility because it was well lit and needed a key card to enter, yet my storage was broken into and ransacked. Not only did they take several expensive electrics, but they completely destroyed boxes of photos and personal items in my unit, things that can't be replaced. It was upsetting to find out after the fact that this happened to others in your facility and we were not notified.

Diana M.  |  Expérience générale 
Évaluation :
5

Con respecto al servicio e instalaciones todo perfecto. lo unico que no me gusto esque afuera en el area de carga y descarga habia algunas personas que yo creo no tenian negocio para estar en esa zona.

rosario l.  |  Expérience générale 
Évaluation :
1

The worst, mis-managed, exsperating, moving experience of my life! Second Uhaul rental this year; long-time customer, never again. Never...egregious, conflicting, plethora of emails, overcharged, contractual obligations unmet by Uhaul during every phase of my move. Condescending, marginalization, ineptitude of reservations, pick-up of 20' truck & tow dolly, teamster 38 yrs, drove through 6 wildfires from CO Springs to LV, NV, almost 1000 miles out of normal route, I-70, closed, Glenwood Springs fire, Grande Junction fire, Cameron fire, 40 West, Dinosaurs Rock Jensen, CO, to Provo, Utah...double gas, driving time, trip sheets don't float! Someone should have alerted me to the fact of the Glenwood Springs Fire from U-Haul prior to, during overcharging me for driving extra mileage for truck & dolly pu. I DID NOT KNOW ABOUT THE FIRES UNTIL I HAD DRIVEN FROM FOUNTAIN TO MANITOU TWICE AND TO CASTLE ROCK, CO. TOO BUZY LOADING 20 FT TRUCK FOR 2 DAYS TO ENGAGE SOCIAL MEDIA OR ANY OTHER SYSTEM RE: CO., UTAH, MASSIVE, FIRES. NEVER AGAIN...Although reservations were generated 2 miles from me in Manitou, Uhaul changed them 4 times, to 66 miles, 120 miles, etc. for pu. Storage reservation in LV was not available upon arrival, so I have absolutely no clue what their facilities offer. Although Linda Borden reserved a storage unit upon arrival, Uhaul personnel intimated they had no reservation for me after a long, perilous drive. Unfortunate business experience, learned my lesson. NEVER AGAIN WILL I ASSOCIATE WITH UHAUL. Be on notice, disrespecting disabled Veteran's Widows is unacceptable. I never needed to be lied to, cheated, eviscerated, and violated by Paul, Rep West' s assassin, judging me, I will never do business with Uhaul again. Thank you Janella & Tim Manigift for your service, respect, integrity & honor. Every other individual I have encountered in this trip re: August 12, 2020-August ? 2020 with Uhaul has been disreputable, disingenious, and felonious. I suggest you try Penskey, or anyone else but the gouge is on and you the recipient are the VICTIM. Heed my words. I never received the reserved storage space by Linda Borden, per email at 333 N. Nellis, so disregard the, "hate to see you go bs," from Uhaul. Right hand doesn't know it has a left.

KAREN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente R.  |  Expérience générale 
Évaluation :
1

It was good until my unit was broke into and thing got stolen and it advertised as a secure storage

JASON M.  |  Expérience générale 
Évaluation :
5

The only thing I realized after I got home is that if I had booked it online I would've received my lock for free, but I was having issues opening my account online so I had to go into the office. And I forgot to mention it when I was signing the paperwork. But other than that the experience overall was very good, The two gentleman that helped me was very nice and helpful.

Patricia D.  |  Premières impressions 
Évaluation :
5

The facility and the staff were always awesome!

Brian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashay R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jecenia f.  |  Expérience générale 
Évaluation :
5

U-Haul has long been the leader for self movers. Their trailers and vehicles drive like champs. The staff are always helpful and knowledgeable about product and seek to find solutions, given specific situations. Wouldnt go anywhere else.

Gregory H.  |  Premières impressions 
Évaluation :
5

Friendly, helpful staff. always there when you need them, with any kind of question. great job, keep up the great job. Thank you, and i will miss you Sir: Deron Johnson

Deron j.  |  Expérience générale 
Évaluation :
5

Excellent, Helpful and very professional staff!

Todd P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Q.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ferdinand P.  |  Expérience générale 
Évaluation :
5

This is the wife of Chris Howard filling this survey out. We moved to a house with room for the stuff in storage, But we know where to go if we need you again and know our need will be met like always! Thank you for your exceptional service!

Chris H.  |  Expérience générale 
Évaluation :
4

Staff there always took care of me.

Salvador M.  |  Expérience générale 
Évaluation :
5

Exelent services I'm so happy good desicion thanks .......next time come back here because is incredibly my stuff is good and save..

Maria D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier R.  |  Expérience générale 
Évaluation :
5

I rented an outside storage unit that was not climate controlled for 10 months. I was worried that my items would be damaged from water or heat or bugs might have found their way in. Surprisingly, all my items were in pristine condition. The staff was always very friendly and helpful as well.

Kasey c.  |  Expérience générale 
Évaluation :
5

Super nice people and great facility, I highly recommend if you’re wanting a storage unit and Great people to assist you with your needs.

John F.  |  Expérience générale 
Évaluation :
3

Everything was ok until the month when I only needed the storage for 10 days but I still had to pay the whole month's rent. This is a tight time right now and I felt it was definitely a waste of money and I was really upset about having to pay that with no refund of days not used. I feel this is a Uhaul policy that needs changing.

tanesha j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnna H.  |  Expérience générale 
Évaluation :
5

They kept the place very clean. The staff was so helpful. I would recommend Hualapai for any one looking for storage.

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin L.  |  Expérience générale 
Évaluation :
5

The whole experience I had with all the staff was great! Everyone was so attentive and SUPER helpful. I honestly am not good with names but literally the entire staff that I came in contact with was beyond AMAZING. I will definitely be recommending you guys to everyone! Thanks for the amazing service!

Cristiana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Expérience générale 
Évaluation :
5

I have never recived such a great service like I have received from this place. The staff were very helpful and the manager very professional. I had my storage for over 6months and my belonging were safe. Thank you Sherry and thanks for having great staff. You all make a nice place to come over and get treated with kind and respect. I totally recommend this place to my friends in a need of a storage and or a rental of trucks.

Heydi B.  |  Expérience générale 
Évaluation :
1

Love the dolly's!

Marcus F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Expérience générale 
Évaluation :
4

Overall I would rent a storage unit again there and I would definitely recommend your facility to my friends. The staff was always friendly and very helpful. I thank you for the wonderful experience him I will definitely be back again. Thank you very much.

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnette M.  |  Premières impressions 
Évaluation :
5

She was so nice . And helped me out so much.

Geren P.  |  Premières impressions 
Évaluation :
5

Amazing!

Xavier W.  |  Expérience générale 
Évaluation :
5

Excellent service, excellent personalities

LINDA M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Stormy L.  |  Premières impressions 
Évaluation :
5

Excellent!

charles c.  |  Expérience générale 
Évaluation :
5

They were awesome and if there were issues they always were willing to help out! Merci

Valerie T.  |  Expérience générale 
Évaluation :
5

personnel amical

Parvindra K.  |  Expérience générale 
Évaluation :
5

Keep up the good work. Exceptional customer service and knowledge of the facility and equipment

Taniesha W.  |  Premières impressions 
Évaluation :
5

Na

Debbie J.  |  Expérience générale 
Évaluation :
4

If the office had longer hours, later in the evenings to accomadate the hours in Las Vegas, it would be perfect.

Cherish F.  |  Expérience générale 
Évaluation :
4

It was clean and neat Service was nice

Geri Lynn S.  |  Expérience générale 
Évaluation :
5

They were extremely helpful and understanding after driving in from out of state. They took their time to familiarize me with their facility and I really appreciated it.

David L.  |  Premières impressions 
Évaluation :
5

Yes, especially, upon arrival, on Wed., Oct. 9, time pressure, to turn my truck in at another location, to get some of my stuff in storage, then to have First Month Free. Staff was great.

Mark T.  |  Expérience générale 
Évaluation :
5

Employees were attentive & helpful & good natured

Mark T.  |  Premières impressions 
Évaluation :
2

The office staff was excellent. However, the heavy-set man who works there in the lot is very RUDE.

Holly R.  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating. Would recommend.

patricia E.  |  Premières impressions 
Évaluation :
5

We appreciated that you keep the temperature comfortable to go into our storage and do what we needed to do during the time we had our storage with you. Thanks

Ed W.  |  Expérience générale 
Évaluation :
5

Rosetta was professional, friendly and helpful. Excellent customer service!

Theresa M.  |  Premières impressions 
Évaluation :
5

Everyone there is very pleasant and we were able to get a convenient storage unit and return the truck and trailer without any difficulty.

Holly R.  |  Premières impressions 
Évaluation :
5

I appreciate everything you guys did for me. You are the BEST. Thank you

Nancy D.  |  Expérience générale 
Évaluation :
5

I will use U haul again if I need too.

JULIUS S.  |  Expérience générale 
Évaluation :
5

All the staff was very helpful. Many Thanks to Rosetta

Ina M.  |  Expérience générale 
Évaluation :
5

Safe were helpful and very friendly, i would recommend this place.

Judith S.  |  Expérience générale 
Évaluation :
5

Excellent customer service and clean facility

MARTY R.  |  Expérience générale 
Évaluation :
5

Everything went off as planned picked up 26' truck everything was clean and the ppl were great to work with.. Always like using U-Haul because of the friendly and helpful staff. Will highly recommend

Michael KORY H.  |  Premières impressions 
Évaluation :
3

Some of the team Members were lazy and made the good people look bad

Jeanette S.  |  Premières impressions 
Évaluation :
5

Everyone there is great especially the Gm and one guy who stands out name Shane.

Jamal W.  |  Expérience générale 
Évaluation :
5

Thanks

rose b.  |  Expérience générale 
Évaluation :
5

A very Clean and Secure Storage Facility !

Margarita L.  |  Expérience générale 
Évaluation :
5

I was very impressed by the courtesy and professionalism by all the staff at this location. Well done!

Margarita L.  |  Premières impressions 
Évaluation :
5

I would gladly recommend people to come to this place of business.....I would not tell them or let them do business with the one uhaul company in the springs off GOGs they give you broken equipment

Florence A.  |  Premières impressions 
Évaluation :
5

Love the manger I didn't get her name but we was stressing out about moving in a storage and it was one left and she was helpful sweet kind hearted she is awesome thanks .

precious g.  |  Premières impressions 
Évaluation :
5

I had a storage here for 4 yrs. It was affordable and very secure. I reserved a trailer to collect my belongings and it was there on time when I showed up. Very helpful and friendly.

Kerry C.  |  Expérience générale 
Évaluation :
5

Sherry and Destini where very professional and caring.

JERMAINE V.  |  Expérience générale 
Évaluation :
5

Excellent

Crystal M.  |  Expérience générale 
Évaluation :
5

All of U Haul Associate is excellent. Thank you.

angela t.  |  Expérience générale 
Évaluation :
5

Service was great and personal was very well informed

Kathy K.  |  Premières impressions 
Évaluation :
5

Great experience, very informative, would come back again and recommend to family m friends.

sergio b.  |  Premières impressions 
Évaluation :
1

Uhaul truck broke down in California towards national city California. Couldn't get home. Horrible service. Windshield wiper fell off due to being zip tied on and was in heavy rain driving. Almost we

will p.  |  Premières impressions 
Évaluation :
5

Thanks

Paul B.  |  Expérience générale 
Évaluation :
5

Thank God for uhaul.....And thank you Uhaul for making a way. Uhaul was there for me.

Teneeka A.  |  Expérience générale 
Évaluation :
5

My whole experience was great, everyone went over and beyond my expectations. Very helpful thank you for all your help

Lizette J.  |  Premières impressions 
Évaluation :
4

II like the indoor storage unit and very secure and staff are very friendly.

Deborah S.  |  Expérience générale 
Évaluation :
5

I love this storage and how they keep it secure and climate control. Employees are so awesome and they provide such an amazing experience with their customer service. Merci

Ashley S.  |  Premières impressions 
Évaluation :
5

Excellent service

robert s.  |  Premières impressions 
Évaluation :
3

My First time renting A trailer overall good experience, friendly and helpful staff.

Yesenia G.  |  Expérience générale 
Évaluation :
5

Excellent service all the way around

brittany c.  |  Premières impressions 
Évaluation :
5

Customer service was excellent, attention to my needs were met 100 percent.

Paul B.  |  Premières impressions 
Évaluation :
5

I did the early check in on my computer and did that make a difference! I was in and out with the truck in minutes! The man who waited on me was courteous, professional and pleasant! Thanks!!

elizabeth j.  |  Réservation 
Évaluation :
5

Nice staffing

Mary T.  |  Premières impressions 
Évaluation :
5

Très sympathiques et professionnels. The check in on the return was painless. Very quick and no wasted time. Explanation on storage was very good and clear. Merci

Jack H.  |  Premières impressions 
Évaluation :
1

My unit was burglarized several times. Need to do something about after hours access, as that is when the burglaries happen.

BETH S.  |  Expérience générale 
Évaluation :
4

The general manager was very helpful. I appreciate Sherry.

Tanya G.  |  Expérience générale 
Évaluation :
5

The management team were very friendly and helpful when I set up the unit. They took the time to help me select a unit that was convenient for me and explain the fees and usage.

virginia b.  |  Expérience générale 
Évaluation :
3

You don't leave enough space for a real comment. Just say, I have had 3 major, bad experiences with UHaul. I did not choose this company, my son did. 3 breakdowns, burned out engine on a 2500 mi move

ronnie b.  |  Expérience générale 
Évaluation :
5

Customer service was above and beyond..Thank you.

Ideya D.  |  Réservation 
Évaluation :
5

The staff were friendly and curtious. the storage facility was clean and well lit. the experience was pleasant and I would recommend to family and friends.

Rose G.  |  Expérience générale 
Évaluation :
5

Facility was always clean and secure... Staff was always happy and willing to help when needed. They are VERY knowledgeable and friendly... Always looking to go above and beyond to help out customers

Mickey W.  |  Expérience générale 
Évaluation :
5

Would use again and recommend.

Tristan H.  |  Expérience générale 
Évaluation :
5

Very clean great staff but the hours didn’t work for me they close to early

Jacqueline C.  |  Expérience générale 
Évaluation :
2

I moved out on Sat. 8/25/18. My rent was due on 9/4/18. After everything was out I went to the office to close out an I should have had a refund of 10 days. The guy said Sorry no refund for the days.

DEBORA S.  |  Expérience générale 
Évaluation :
5

I was in a hurry and I was able to get information and get the storage I needed without any hassles.

Kendra P.  |  Réservation 
Évaluation :
5

They were awesome.

leslie n.  |  Expérience générale 
Évaluation :
5

Super facility and staff

Darla A.  |  Expérience générale 
Évaluation :
5

Great place for my needs,clean secured friendly staff... very busy all the time

Nelson B.  |  Expérience générale 
Évaluation :
5

Great service.

ray b.  |  Réservation 
Évaluation :
5

S.O.

brian h.  |  Expérience générale 
Évaluation :
4

Great customer service staff

CHARLES P.  |  Expérience générale 
Évaluation :
4

Great friendly place to store your personals,furniture and what ever you want.secure place would recommend to anyone.

mario m.  |  Expérience générale 
Évaluation :
5

Very nice experience with all staff members.

Collette W.  |  Expérience générale 
Évaluation :
1

They tried to charge me for "damage to the lock".. $75 for a simple metal slide lock that couldn't be more than $15..

james m.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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