Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

745 évaluations

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

(253) 341-4433

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
3

Trailer had a cigarette in it and wasn't swept out. It was t in the best condition but they arebused a lot. It did the job and that is what I needed. The location is in a bad area. It was the only one that had the trailer I needed for the day. I was able to get the job done and that is what counts. People were friendly and helpful.

Daniel C. 
Évaluation :
5

Fastest and most efficient rental experience I have ever had renting with UHaul. Usually, I don't look forward to getting through all that paperwork. Maybe because I had set up an account ro something before, but this was the best. And I was in a hurry to get started. So it was great that it happened.

STephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD B. 
Évaluation :
5

The young man that helped us on 9/12/2021 at 3 pm was SO sweet and SO helpful. Very knowledgeable about the business and equipment. Both the young woman and older man that helped us return the equipment Monday, 9/13/2021 at 1:00 pm were very courteous and helped us get the trailer turned in quickly and efficiently. They too were very knowledgeable about the equipment and business. All the employees at this location ctyally seemed proud to work for Uhaul. We have rented many, many Uhaul trucks and trailers, but this location and the employees were the best ever! This will be our new go to location for truck/trailer rentals in the future.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

In and out. Quick and painless

ERIC M. 
Évaluation :
5

Front desk lady was very kind, professional and very knowledgeable.

NICHOLAS EDWARD R. 
Évaluation :
5

Excellent service à la clientèle

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS GEORGE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony D. 
Évaluation :
1

Very upset about the service I received at this location amd the way the process worked. You are putting lives at risk.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

The employees are friendly and helpful. This location has long hours of operation and is just blocks away from a gas station, which made gassing up before returning the vehicle easy. Additional signage in the parking lot indicating where the front door is located would be good.

SUSAN EILEEN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
4

Update description of the lockbox to “southeast side of the building”. Drove a lap around the parking lot looking for it before looking closer at the picture and finding it. No big deal. Thanks for a great moving experience!

JAMIERSON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM THOMAS T. 
Évaluation :
5

The young lady helping us was so incredibly friendly and personable. She even called when we were late picking up the vehicle.

Tamara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
3

U-Haul should wash all vehicles between rentals, just as they do for rental cars (i.e., at rental car agencies). In a metropolitan area with very high traffic volumes like Seattle-Bellevue-Tacoma, clean windows. both inside and out, are a key to safe driving. You charge top dollar for your moving vehicles, like trucks and cargo vans...but they are always filthy!

DARIN S. 
Évaluation :
4

The site was miles away. There was a Uhaul place a few blocks walk from my location. Not exactly customer need based service in terms of convenience.

Kevin J. 
Évaluation :
5

The company of U-haul needs to fix the website so people don't order trailers too big for the vehicle they are using. I was downgraded at the location because they felt it unsafe.

JAMES P D. 
Évaluation :
4

Considering this was not the location I chose and out of my way at least make sure the requested equipment/add-ons are in the truck. The guy was friendly and very courteous

Sheena J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Lauren was very helpful straightening out my reservation after the U Haul computer system had missed it up. She was friendly and competent.

JOHN B. 
Évaluation :
2

Van was dirty when I picked it up. I sweat it out when I was through but I was still charged a cleaning fee

THOMAS ARTHUR P. 
Évaluation :
5

Great help all around

HANS J. 
Évaluation :
3

The entrance was not obvious at all, there was road construction out front that blocked the road to the store, and parking in the back looked pretty sketchy. Very large area, but no signage pointing customers from the parking lot to the front of the store.

Hao D. 
Évaluation :
5

Excellent work and very friendly.

KEVIN MARTIN L. 
Évaluation :
5

The agent was very positive and personable. Check out was smooth and the check back in was easy.

DAVID N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREAS H. 
Évaluation :
5

Everything was spot on

Michael D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRETT H. 
Évaluation :
5

The person helping with drop off was friendly, kind, and thorough! She immediately noticed that one of the safety chains was missing and wired to the brakes on the trailer and said she would report it! Same with the missing handle.

Shoshona A. 
Évaluation :
5

More of the same. Fast friendly service

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Manager was great, had a difficult customer yet still treated everyone with courtesy and respect. Great experience

Timothy B. 
Évaluation :
5

thanks for all your help was a great experience Thanks so much

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hollis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ammon D. 
Évaluation :
5

Excellent

ESHETU W. 
Évaluation :
5

Lauren and team were very nice and helped us with everything we needed. I appreciated her great attitude!

Victor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOLLY W. 
Évaluation :
5

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Amy M.  |  Premières impressions 
Évaluation :
5

Friendly and fast service

DAVID FRANKLIN H. 
Évaluation :
5

Amazing customer service!!!

AMY M. 
Évaluation :
1

My truck kept cutting off having engine issues. Flashing lights wouldn't turn off. The truck wouldn't start and kept cutting off.

LISA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nolan R. 
Évaluation :
5

Quick and professional service.

JOSE A. 
Évaluation :
4

I typically rent from one location in town because I've had terrible experiences with other locations. This time it was too late in the afternoon so my usual location was closed for the day. I went through the Uhaul website to book a trailer. I was rapidly contacted by the general manager of this location to discuss drop off and to make sure I didn't need any hitch accessories (I did not). The GM personally handled my paperwork and hooked up the trailer. It had the typical dings and dents of a well used trailer but the tires were excellent and it towed well. I will be using this facility again in the future.

ALEX M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
4

Customer service was great, very friendly and helpful.

JOHNNY CLAYTON B. 
Évaluation :
1

You forgot to give me my moving blankets. I reserved a trailer only to show up and it not be there. I was on hold for 46 minutes to reserve a trailer. I had one of your reps help me reserve a trailer one way and 24 hours and instead got a round-trip for five hours. Because of this, I was forced to go back and return this to the drop off location which was nowhere close to where I live or pay the wrong for delivery fee with money I didn't have because of I mistake you guys made.

DYLAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAOLO M. 
Évaluation :
5

Awesome customer service

CRYSTAL J. 
Évaluation :
3

I'm not sure what your criteria is for right in the location overall. The people there were very nice and helpful and did a good job. The location itself is a little confusing. I had to take a Lyft there and GPS took us to the front parking lot. There was no signage or any way to see how to find the office. I had to call and it took a few minutes to understand how to get there. Clear signage would be very helpful.

CRYSTAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY MARIE L. 
Évaluation :
2

On my online reservation was for 24/7 online pick up for 7am. When I arrived I could not access the pick up on my mobile phone. So I called the contact number and was on hold for 30 min. Then the lady put me on hold again for an additional 23 minutes just to find out that this location didnt have me listed as an online pick up. So i had to wait another hour til it opened up to get my truck and I was now not only 2 hours behind my schedule, but now I only had the truck for 4 hours instead of the planned 6 hours. And because of this I ended up returning the truck 45 min late. I will not be using the "online mobile pick up whenever" option ever again.

TRINA Y. 
Évaluation :
4

Numerous Tacoma locations were closer.

ROGER BARR L. 
Évaluation :
4

improve communication on the website, i was under the impression i would pick up the 20' truck at 12th and L st in Tacoma, when i arrived was told to go the 725 E 25th St. site. All employee's i interacted with where polite and knowledgeable and very helpful. Merci!

THOMAS A. 
Évaluation :
5

This was a flawless rental. The best I've had in the last 10 years and 13 moves I've done. Props to the Tacoma dome store manager

Joseph C. 
Évaluation :
4

. . . just wish they were open a little later, but understand that with covid . . . Staff was friendly, efficient, helpful.

THOMAS O. 
Évaluation :
5

It sure of her name but whoever checked Me in was amazing and went out of her way to ask me how things were when I checked out. Whoever this nice lady is you should double her wage. I will come back here for sure as she was so nice and easy to deal with.

SEAN MARTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham D. 
Évaluation :
2

People were nice, but the location was rough.

RICHARD M. 
Évaluation :
5

I am a professional mover, I rent Uhauls all over the country ,This location ,Uhaul Tacoma Dome ,Tacoma WA, is by far the most customer oriented Uhaul I have ever experienced ,By far the best that I deal with .From the manager to the maintenance guy ,Top shelf ,Thanks for adking ,others can learn from them

BRIAN D. 
Évaluation :
5

Great stuff

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY W. 
Évaluation :
1

My original reservation got messed up due to a stolen unit being damaged, they got me a replacement in which I had to drive way out of my way but they comped me mileage. My biggest issue was the drop off location they set me up with in which was impossible to drop off… locked gates and no drop point outside… National call number DID NOT WORK! hung up on me every time… took my chances and dropped off at another location but unfortunately had to pay a toll bill I was not trying to pay hence the drop off point not working! Glad my nightmare is over!

JACOB H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE W. 
Évaluation :
2

This location is slightly disorganized. This is the second time I've had issues with it. The first time, through no fault of their own, the entire U-Haul system was down. That's an understandable and unavoidable issue, but instead of helping the customers by calling the main hub themselves, this location just expected clients to figure it out themselves on their phones while standing around inside the building. It was only after extreme frustration that an employee stepped forward and completed the processing and check out in 5 minutes (something the employees should have been doing for every client). This time around, I opted to skip confrontation entirely, but of course this location is so disorganized that was impossible. The truck assigned to me via online check out was logged in their system as sitting in the lot, but they had no clue where it was. I had to call online to get the truck assignment changed sorted out because the location employees just handed me a key to a new truck and left me standing in the parking lot. It took me an hour of waiting on the phone to get it sorted, in which time my original assigned truck pulled into the lot and was dropped off by another customer. One bad experience (my first) is understandable, especially with a universal malfunction of the U-Haul system, but continuous LOW EFFORT BARE MINIMUM assistance to customers is evidence of of a lack of interest in the job. It's not that the employees don't know HOW to help, it's that they're too lazy to do it right the first time, and will only step forward when confronted, in frustration and anger, by a client.

BRIANNA LEIGH B. 
Évaluation :
5

Great customer service as always!

Richard O. 
Évaluation :
5

Rien

DARTELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

This location had signs up that said "park here," but when I parked there I had to move back to another lot. Minor confusion, but all good. Customer service rep was awesome.

Stuart J. 
Évaluation :
5

The customer service was great I have no complaints

TALONIKA S. 
Évaluation :
5

Great customer service! Thank you u haul!

ABDUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana S. 
Évaluation :
5

Have a nice day!!!

ERIC J. 
Évaluation :
3

The process was very easy.

Jedd R. 
Évaluation :
5

Professional and polite customer service!

ABDUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADS ALEXANDER D S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

This was my first experience renting a U-Haul; I found it very easy to do. The employee that working was extremely helpful and kind, which is always a plus.

Kristen S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA TANNI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCHEANNA B. 
Évaluation :
5

Lauren was expert helping me and very professional. She was very kind and friendly.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DATHAN KARL W. 
Évaluation :
5

Pick up and return was a breeze and the lock provided on the truck was so helpful.

MARJORIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Nothing Jay and the manager here are always friendly and the service quick. I love the pre billing it is awesome.

JOHN DAVID W. 
Évaluation :
5

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.

Divina B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page