Le client n'a pas laissé de commentaire.DAVID M.
Customer Reviews for U-Haul Moving & Storage at Tacoma Dome
Pour nous contacter
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Manager was great, had a difficult customer yet still treated everyone with courtesy and respect. Great experienceTimothy B.
thanks for all your help was a great experience Thanks so muchJAMES S.
Le client n'a pas laissé de commentaire.Hollis D.
Le client n'a pas laissé de commentaire.Ammon D.
Lauren and team were very nice and helped us with everything we needed. I appreciated her great attitude!Victor S.
Le client n'a pas laissé de commentaire.MOLLY W.
The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!Amy M. | Premières impressions
Friendly and fast serviceDAVID FRANKLIN H.
Amazing customer service!!!AMY M.
My truck kept cutting off having engine issues. Flashing lights wouldn't turn off. The truck wouldn't start and kept cutting off.LISA A.
Le client n'a pas laissé de commentaire.Christina B.
Le client n'a pas laissé de commentaire.Nolan R.
Quick and professional service.JOSE A.
I typically rent from one location in town because I've had terrible experiences with other locations. This time it was too late in the afternoon so my usual location was closed for the day. I went through the Uhaul website to book a trailer. I was rapidly contacted by the general manager of this location to discuss drop off and to make sure I didn't need any hitch accessories (I did not). The GM personally handled my paperwork and hooked up the trailer. It had the typical dings and dents of a well used trailer but the tires were excellent and it towed well. I will be using this facility again in the future.ALEX M.
Le client n'a pas laissé de commentaire.Adam S.
Customer service was great, very friendly and helpful.JOHNNY CLAYTON B.
You forgot to give me my moving blankets. I reserved a trailer only to show up and it not be there. I was on hold for 46 minutes to reserve a trailer. I had one of your reps help me reserve a trailer one way and 24 hours and instead got a round-trip for five hours. Because of this, I was forced to go back and return this to the drop off location which was nowhere close to where I live or pay the wrong for delivery fee with money I didn't have because of I mistake you guys made.DYLAN D.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.GREGORY E.
Le client n'a pas laissé de commentaire.VERNON M.
Le client n'a pas laissé de commentaire.Bruce B.
Le client n'a pas laissé de commentaire.PAOLO M.
Awesome customer serviceCRYSTAL J.
I'm not sure what your criteria is for right in the location overall. The people there were very nice and helpful and did a good job. The location itself is a little confusing. I had to take a Lyft there and GPS took us to the front parking lot. There was no signage or any way to see how to find the office. I had to call and it took a few minutes to understand how to get there. Clear signage would be very helpful.CRYSTAL S.
Le client n'a pas laissé de commentaire.SHELLEY MARIE L.
On my online reservation was for 24/7 online pick up for 7am. When I arrived I could not access the pick up on my mobile phone. So I called the contact number and was on hold for 30 min. Then the lady put me on hold again for an additional 23 minutes just to find out that this location didnt have me listed as an online pick up. So i had to wait another hour til it opened up to get my truck and I was now not only 2 hours behind my schedule, but now I only had the truck for 4 hours instead of the planned 6 hours. And because of this I ended up returning the truck 45 min late. I will not be using the "online mobile pick up whenever" option ever again.TRINA Y.
Numerous Tacoma locations were closer.ROGER BARR L.
improve communication on the website, i was under the impression i would pick up the 20' truck at 12th and L st in Tacoma, when i arrived was told to go the 725 E 25th St. site. All employee's i interacted with where polite and knowledgeable and very helpful. Merci!THOMAS A.
This was a flawless rental. The best I've had in the last 10 years and 13 moves I've done. Props to the Tacoma dome store managerJoseph C.
. . . just wish they were open a little later, but understand that with covid . . . Staff was friendly, efficient, helpful.THOMAS O.
It sure of her name but whoever checked Me in was amazing and went out of her way to ask me how things were when I checked out. Whoever this nice lady is you should double her wage. I will come back here for sure as she was so nice and easy to deal with.SEAN MARTIN F.
Le client n'a pas laissé de commentaire.Graham D.
People were nice, but the location was rough.RICHARD M.
I am a professional mover, I rent Uhauls all over the country ,This location ,Uhaul Tacoma Dome ,Tacoma WA, is by far the most customer oriented Uhaul I have ever experienced ,By far the best that I deal with .From the manager to the maintenance guy ,Top shelf ,Thanks for adking ,others can learn from themBRIAN D.
Great stuffJOHN L.
Le client n'a pas laissé de commentaire.HOLLY W.
My original reservation got messed up due to a stolen unit being damaged, they got me a replacement in which I had to drive way out of my way but they comped me mileage. My biggest issue was the drop off location they set me up with in which was impossible to drop offâ€¦ locked gates and no drop point outsideâ€¦ National call number DID NOT WORK! hung up on me every timeâ€¦ took my chances and dropped off at another location but unfortunately had to pay a toll bill I was not trying to pay hence the drop off point not working! Glad my nightmare is over!JACOB H.
Le client n'a pas laissé de commentaire.BLAKE W.
This location is slightly disorganized. This is the second time I've had issues with it. The first time, through no fault of their own, the entire U-Haul system was down. That's an understandable and unavoidable issue, but instead of helping the customers by calling the main hub themselves, this location just expected clients to figure it out themselves on their phones while standing around inside the building. It was only after extreme frustration that an employee stepped forward and completed the processing and check out in 5 minutes (something the employees should have been doing for every client). This time around, I opted to skip confrontation entirely, but of course this location is so disorganized that was impossible. The truck assigned to me via online check out was logged in their system as sitting in the lot, but they had no clue where it was. I had to call online to get the truck assignment changed sorted out because the location employees just handed me a key to a new truck and left me standing in the parking lot. It took me an hour of waiting on the phone to get it sorted, in which time my original assigned truck pulled into the lot and was dropped off by another customer. One bad experience (my first) is understandable, especially with a universal malfunction of the U-Haul system, but continuous LOW EFFORT BARE MINIMUM assistance to customers is evidence of of a lack of interest in the job. It's not that the employees don't know HOW to help, it's that they're too lazy to do it right the first time, and will only step forward when confronted, in frustration and anger, by a client.BRIANNA LEIGH B.
Great customer service as always!Richard O.
Le client n'a pas laissé de commentaire.MICHAEL P.
This location had signs up that said "park here," but when I parked there I had to move back to another lot. Minor confusion, but all good. Customer service rep was awesome.Stuart J.
The customer service was great I have no complaintsTALONIKA S.
Great customer service! Thank you u haul!ABDUL G.
Le client n'a pas laissé de commentaire.diana S.
Have a nice day!!!ERIC J.
The process was very easy.Jedd R.
Professional and polite customer service!ABDUL G.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.MADS ALEXANDER D S.
Le client n'a pas laissé de commentaire.Chris F.
This was my first experience renting a U-Haul; I found it very easy to do. The employee that working was extremely helpful and kind, which is always a plus.Kristen S.
Le client n'a pas laissé de commentaire.MARIN H.
Le client n'a pas laissé de commentaire.MARIA TANNI F.
Le client n'a pas laissé de commentaire.BLANCHEANNA B.
Lauren was expert helping me and very professional. She was very kind and friendly.KEVIN H.
Le client n'a pas laissé de commentaire.DATHAN KARL W.
Pick up and return was a breeze and the lock provided on the truck was so helpful.MARJORIE S.
Le client n'a pas laissé de commentaire.TRAVIS P.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Andrew W.
Nothing Jay and the manager here are always friendly and the service quick. I love the pre billing it is awesome.JOHN DAVID W.
Le client n'a pas laissé de commentaire.CRAIG D.
The price was unbelievable high. I won't use uhaul again because it's simply not reasonable or affordable,, but the location and staff were fantastic.JEFFREY D.
Le client n'a pas laissé de commentaire.Stuart G.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Joy F.
The lady that runs this store is very helpful, friendly, efficient and seems to care about the store!DAVID K.
Le client n'a pas laissé de commentaire.BEVERLY G.
Le client n'a pas laissé de commentaire.BARBARA V.
The people working there were great. The overall experience was enjoyable.BRIAN L.
Service from the office was excellent! The app was frustrating - too many steps that could have been done before I arrived on site - profile photo, uploading driver's license photo and info. I wasn't comfortable taking a photo of my driver's license while sitting in a parking lot.Tom V.
Le client n'a pas laissé de commentaire.TERRY W.
Le client n'a pas laissé de commentaire.LORRIE C.
Jay who was the agent was courteous, humorous, speedy , efficient, thorough. I rented a truck there again two days later.CATHRINE E.
Le client n'a pas laissé de commentaire.GEOVANI B.
Le client n'a pas laissé de commentaire.SAMUEL NGOTHO N.
Our wiring on our vehicle was not working and they had it fixed with us on the road within the hour. The UHaul that I normally frequent would have never given me this type of service.Sarah N.
Maybe more signs to show where the office is. I pulled into the back where the trucks were. But other than that the staff was awesome. Very friendly and got everything done quickly.NICHOLAS M.
Le client n'a pas laissé de commentaire.SHANNON RENE H.
Helluva efficient and friendly place to rent from. I've rented here three times so far and they're always my go-to when it comes to U-Haul. Great people and great service!HARLAN Z.
Le client n'a pas laissé de commentaire.Monique F.
I don't recall the staffs names, but I was helped by 2 employees on 4/22/2021 at approximately 3PM. These 2 individuals were friendly, knowledgeable about their equipment and administrative procedures ,and very helpful. People like this make it easy for me to choose Uhaul for current and future rental services.Jarone B.
Le client n'a pas laissé de commentaire.SHAMMAH H.
The employees were great. The last customer was late returning the truck I had scheduled to rent. The employees were having a very busy morning but they were cool, on top of everything and extremely friendly.Jordan M.
The mgr was great and thorough and everything was good to go on pick up ðŸ˜SHANNON G.
They were slammed and were still curtious and got there job done . Very upbeat and positiveGREGORY T.
Those guys are great?KEVIN TROY N.
Le client n'a pas laissé de commentaire.BILLY V.
Le client n'a pas laissé de commentaire.Kevin N.
Staff is awesomeKevin N.
Le client n'a pas laissé de commentaire.CYRUS B.
Laura is friendly, kind, provided fully information. She also explains and helps in professional manner.THANG T.
Le client n'a pas laissé de commentaire.FRANKLIN F.
Not the safest area to leave a personal vehicle while you rent, but the staff were helpful in suggesting a spot monitored by video surveillance.KIMBERLY M.
Le client n'a pas laissé de commentaire.BARBARA M.
Both Jay and Lauren made our rentals a pleasant experience.Hollis D.
Le client n'a pas laissé de commentaire.BRANDI R.
Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.Divina B. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
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