Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

1 203 évaluations

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

(253) 341-4433

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/9/2022: 9h00 am à 8h00 pm
  • 12/10/2022: 9h00 am à 7h00 pm
  • 12/11/2022: 9h00 am à 5h00 pm
  • 12/12/2022 - 12/15/2022: 9h00 am à 7h00 pm
  • 12/16/2022: 9h00 am à 8h00 pm
  • 12/17/2022: 9h00 am à 7h00 pm
  • 12/18/2022: 9h00 am à 5h00 pm
  • 12/19/2022 - 12/22/2022: 9h00 am à 7h00 pm
  • 12/23/2022: 9h00 am à 8h00 pm
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • 12/26/2022 - 12/29/2022: 9h00 am à 7h00 pm
  • 12/30/2022: 9h00 am à 8h00 pm
  • 12/31/2022: 9h00 am à 7h00 pm

Show All Hours

Services dans cet établissement :

Pour nous contacter

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/9/2022: 9h00 am à 8h00 pm
  • 12/10/2022: 9h00 am à 7h00 pm
  • 12/11/2022: 9h00 am à 5h00 pm
  • 12/12/2022 - 12/15/2022: 9h00 am à 7h00 pm
  • 12/16/2022: 9h00 am à 8h00 pm
  • 12/17/2022: 9h00 am à 7h00 pm
  • 12/18/2022: 9h00 am à 5h00 pm
  • 12/19/2022 - 12/22/2022: 9h00 am à 7h00 pm
  • 12/23/2022: 9h00 am à 8h00 pm
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • 12/26/2022 - 12/29/2022: 9h00 am à 7h00 pm
  • 12/30/2022: 9h00 am à 8h00 pm
  • 12/31/2022: 9h00 am à 7h00 pm

Show All Hours

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The only disappointment was there was a heavy smoke smell in the truck. There should be an ozone clean done before renting the rig. We are very sensitive, and it was bothersome. Customer Service is was amazing.

Mia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Thank you kindly! Happy Holidays! Take Care!

KHALIDAH D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kiantha A. 
Évaluation :
5

Mike at the Tacoma Dome U-Haul location is an exceptional employee and made me feel confident in U-Haul as a moving and storage resource. Je la recommande fortement.

peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khao T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Everyone was SUPER helpful and polite. It was a amazing experience

Brandon E. 
Évaluation :
4

Keep doing what you are doing.

Reo G. 
Évaluation :
3

Great service. Always nice and helpful staff.

Brett D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

Need Clean trucks out make sure have oil water no engine problems i was charged an extra 70.00. for things i didn't sign up for for extra gf as and time when i was told i wouldn't as truck problems made it slower

Michele W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
4

We worked with Tyler at the Tacoma location near Tacoma Dome, he was amazing made the experience seamless. The truck made some noises that made it feel a bit questionable but we made it from a to b fine in the end. Overall would use u-haul again tho. Thank you Tyler for your great customer service.

Holy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykola B. 
Évaluation :
3

I wish there was a separate review for uhaul as a whole. This location is fine. The representative was very nice and quick after I had to talk too the 1800 number not being able to check in. I have never had an issue with uhaul in the past. Although I understand the extra precautions to making sure the person renting the truck is who they say they are… my trucks loading lock wasn't locking. If you want your customers to jump through hopes renting from your company atleast make sure the truck is stocked “per online when I booked for a dolly and online said it would be loaded in the truck (it wasn't) actually had to come back and get the dolly”, and that all locks are working properly on the trucks. This experience wasn't the best I'm hoping for better in the feature

Onjoli E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

There was some small amount of debris left in the cargo area see the pictures submitted at rental start.

Kenneth S. 
Évaluation :
5

The lady that helped me was the hit really nice

George R. 
Évaluation :
5

Thanks a Million! Take care!

KHALIDAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
1

Don't allow customers to pay for a Uhaul then call them and tell them the vehicle they already paid for is not there and they have to go to a further location to get it. Don't offer a credit because of the issue mentioned above then act like the customer made it up they were told they would receive a credit. If I treated customers the way I was treated in this transaction I would not have a job anymore. Guess I should apply to work here so I can teat people like crap. And FYI my truck smelled like Garbage. Again I will Never rent from this company again. I'm sure you don't care as I'm just one person and you have tons of customers but if you treat people this way they will go elsewhere to spend their money one by one starting with me.

Mykea G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando L. 
Évaluation :
4

Staff was great. Very nice and professional.

Marcus S. 
Évaluation :
4

I had to get the truck here. Then go to another location to get the auto carrier. The second location was terrible. unprofessional No safety check. They rented me an unsafe trailer. Bad tires. Had a blow out. Could have been disastrous. I would not recommend uhaul

STEVEN S. 
Évaluation :
1

I can not believe how much it cost to rent a U-Haul it literally is robbery never again it's cheaper to rent a truck from the dealership

Mandi S. 
Évaluation :
5

THANK U KINDLY! TAKE CARE!

KHALIDAH D. 
Évaluation :
1

Staff treated me as if I was falsifying my identity. The person didn't want to check if the trailer lights Were fully working. When I dropped it off they informed me it was dangerously low on brake fluid so was never inspected before renting it to me. I'm done with uhaul.

J O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J. 
Évaluation :
5

The total cost was ridiculously cheap. Totally surprised. Saved me a lot of time. No hassle in and out.

Tore S. 
Évaluation :
5

Outside was a little dicey. Inside was fine. Desk person was delightful.

Phil T. 
Évaluation :
5

Very friendly and easy to check in.

Phil T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALIDAH D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jon L. 
Évaluation :
4

Excellent customer service.

RANDEE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

I think they are doing a great job in spite of the disgusting area of Tacoma they are in. Uhaul needs to sue the city manager of Tacoma for the damages done and not keeping the citizens and companies safe in Tacoma

Wilfred C. 
Évaluation :
5

Great, friendly service. I would a absolutely use this location again.

Catheryn S. 
Évaluation :
2

The price was to much for we needed it for Then got charged again 27 for we don't know what for

Linda R. 
Évaluation :
5

Rien

albie N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cyndi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Una R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wilfred C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebonee J.  |  Expérience générale 
Évaluation :
5

The smoke smell in the cab was pretty strong. Le service à la clientèle était génial.

TRACIE M. 
Évaluation :
1

I was not told all boat was included I was not told about returning to the exact same place I rented from and I was overcharged for mileage I did not use. Then I got customer service involved and that location call me back and she was completely rude on the phone

JASON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bennie J. 
Évaluation :
3

Nothing against the staff, everyone was great. But it's a rough part of town. Lots of glass in the parking lot and on the street from smashed car windows. I wouldn't have left my car there if I had a choice. And the bikini barrista was .. nevermind

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicole W. 
Évaluation :
5

Excellent

Jimmie G. 
Évaluation :
5

En lo personal nada,todo estuvo muy bien todos,el servicio de atención fue genial.

bernabe A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JALEJANDRO V. 
Évaluation :
3

As usual, terrific customer service, but very dirty equipment.

Karen K. 
Évaluation :
5

We went to 6th Ave, Tacoma, Wa and waited in line only to be relocated to 25th Street Store. Would be better if we had notice about the relocation;

loch L. 
Évaluation :
1

Trash.

Igor P. 
Évaluation :
3

Once again, the manager and employees are terrific. The equipment is OK on the inside, windows are dirty, etc. This location is very near my home and convenient. The store is depressing. It's a cavernous old warehouse with no windows. And zero curb appeal. Uhaul is fortunate to have such high caliber employees at this location. They are to be commended.

Karen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

The manager and the new guy were both very helpful and pleasant to be around.

Ronald M. 
Évaluation :
3

Vechile had bad interior damage and had some mechanical problems with suspension system.

Andrew L. 
Évaluation :
3

Never an employee in building. Just watch them getting coffee in lot and watch us walk on and make us wait.

Danielle S. 
Évaluation :
5

This was not the original location where I set up the rental. The person who runs that location promised I would be notified ahead of time if for some reason he wasn't going to have the truck I wanted on the day and time I wanted it. I went to get the truck only to find he did not have, and he was completely evasive and deflected when I reminded of his promise to inform me if something like that was going to happen. I would not recommend anyone do business there again. Once I got transferred to the other location, things went smoothly. The problem wasn't the lack of a truck, it was the lack of follow through on the communication he promised.

William N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer T. 
Évaluation :
5

They are awesome…

TODD A. 
Évaluation :
5

The manager Kaeyla (not sure about spelling) was the best uhaul person I have ever encountered. She was funny and helpful and just so up. I have no idea why she is working for uhaul. She should do sales or something...

Chris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norma A R. 
Évaluation :
3

The employees have great customer service. Super helpful and courteous. The van had very dirty windows. The location is convenient for me, so i will continue to use it. I feel bad for the employees working in a place that is dark, with no windows, and a site with terrible curb appeal. You are fortunate to have great employees who will work in this location. I am a real estate broker so I see properties through critical eyes.

Karen K. 
Évaluation :
3

Take away the mobile check in (you still have to stand in line)

Falecia B. 
Évaluation :
5

She was very professional and knowledgeable. She took the time to explain everything and was organized. Merci.

Gene H. 
Évaluation :
2

Staff was not prepared to effectively hitch the trailer. Staff member had to move the same 2 vehicles twice each to unblock the trailer and needed my help putting a spark plug in one vehicle because it wouldn't start. She needed help because her artificial fingernails were too long.

Lauren D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE LESTER V. 
Évaluation :
4

no issues! Very friendly people there!

RObert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anita W. 
Évaluation :
3

I think the trailer brakes on the car hauler I used did not work. I had to rely on my truck brakes alone for the whole trip.

Jeff E. 
Évaluation :
3

I still haven't received my deposit back

Matthew M. 
Évaluation :
5

Great Staff!

Richard N. 
Évaluation :
5

Not the location that i expected. Was 2x the distance than my original loacation of pick up.

Alex H. 
Évaluation :
5

Just continue getting better

jeff P. 
Évaluation :
1

Total incompetence. Had to call 1-800 to make reservation. Staff could not.

Clifford T. 
Évaluation :
5

This was my second time renting from this location, each time I picked up and dropped off the trailer I interacted with a different employee, all of whom were very friendly and professional.

John M. 
Évaluation :
4

Staff was very helpful when I made the reservation by phone, when I picked up the cargo van and when I returned it. My big and only problem was with Sea Move. They were to be at the move site at 11:00. They did not show up nor did they call or respond to our calls. We loaded the van ourselves. I highly recommend Tim's Moving who waited for us to arrive so they could unload the van.

Joanne S. 
Évaluation :
4

Improve website or process. I was automatically assigned for a different location than I thought I was. Also, my rental time period was adjusted automatically for much less than I asked for.

Kevin B. 
Évaluation :
5

The two at the counter on 9/2 were extremely polite and professional. The best experience I've had yet.

Christopher L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
5

The manager, Leyla, was very helpful & kind. Thank you for an easy experience!

Starre Q. 
Évaluation :
5

Laela was extremely helpful and professional. Thanks for hiring such an awesome employee

Tom S. 
Évaluation :
5

Very friendly and helpful staff!

John M. 
Évaluation :
5

i like renting here

Steve B.  |  Premières impressions 
Évaluation :
4

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Jose M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
5

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Amy M.  |  Premières impressions 
Évaluation :
5

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.

Divina B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
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