Customer Reviews for U-Haul Moving & Storage at Taunton Rd

14 629 évaluations

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalie B 
Évaluation :
5

Same staff I usually deal with highly recommend them

Christopher D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA M  |  Premières impressions 
Évaluation :
2

There were 7 people lined up in the office waiting for their rentals. There was 1 person on the counter processing everyone. We all waited for over 30 minutes to get processed. There was another staff member/manager around the office that did not seem to see the long line as an issue. I would expect a manager to either help out or assign a staff member to get the backlog cleared up. She did not. The gentleman working the yard was helpful even though he was dealing with a full yard.

John T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B 
Évaluation :
2

I hope the hitch bar was done correctly because the bike rack was not. After looking over the instructions I noticed two things.. a bolt was missed meaning the rack would hit my rear windshield when the bikes are on and some bars were not placed in the right direction. I probably will have to dissemble and rebuild myself.

KIMBERLY-JANE S 
Évaluation :
5

Continue to be friendly, accommodating and efficieny

Jean M 
Évaluation :
4

I have never had a problem with the Taunton road location in Oshawa. I have been dealing with this location. Probably close to 30 years when I have needed equipment.

David C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mehran J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sana I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike F 
Évaluation :
4

Service was perfect ! Broth people who helped me service was great

Ormondo S 
Évaluation :
5

Tell your working hrs and convenient way of returning.

Asghar N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kashif N 
Évaluation :
5

Great employee's. Keep it up..

Timothy D 
Évaluation :
1

My issue was not with this location as it was my secondary pick up location. The original pick up location I spent almost 2 hours trying to get the key as the location was not open. They had a key in a lock box. For one the lock box was too high, making it almost impossible to see to be able to put the code in. Then the code would not work despite my best efforts. I watched the video on how to unlock the lock, I spoke with customer service with no luck. The store was not open for another hour so I opted to got to this location which was further way. So I had to pay even more km than anticipated and was past the original agreed upon time. When I got to this location there was a huge line of people and then apparently the whole U-haul network went down which was more time. The van itself had masking tape all over the top of the windshield looked the it was about to fall out. Terrible. The when I tried to fill up the truck the gauge was misleading and I ended up over filling what was supposed to be there. So even more money was given to this very customer unfriendly company. Cause they won't deduct anymore if you end up over filling but god Forbes you under fill they definitely get you for that. Do not recommend. Terrible experience, moving is stressful enough.

Leanne W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veina S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C 
Évaluation :
5

All good

Manish P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D 
Évaluation :
5

I rent a trailer fairly often. The staff are cordial and efficient. I've never had a bad experience.

Stephen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C 
Évaluation :
5

Nice service

Gracious J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H 
Évaluation :
5

the service was terrific. I was only in there for a few minutes to get my truck. the staff answered all my questions including etr. which I didn't use. I will use this location again. I trust them. thx for everything.

Paul W 
Évaluation :
5

Kepp up the good work.

MAURICEANTHONY R 
Évaluation :
3

this location is very well stocked but provides no parking for personal vehicles, you will have a very difficult time entering this location from the east as Taunton Rd can be very busy and making a left off the road is difficult

SHANE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P 
Évaluation :
3

Have a truck available when people order You can’t wait till the day before to let someone know there is no truck available It’s impossible to make other arrangements Absolutely ridiculous!!!

Lori M 
Évaluation :
5

The ABS light came on while driving. I let the staff know on return and they advised that customers should not press the brakes when starting because the hydro booster pump can have issues. That would be good information to know for all customers. Having the vehicle in metric would be better and easier for operation in Canada.

jeff b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuvel K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dwight a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray B 
Évaluation :
5

The van was clean, the customer representative was very helpful and pleasent.

Edgar W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matika W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M 
Évaluation :
4

The staff at this location are all extremely friendly and helpful.

Nicola T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P 
Évaluation :
4

Very frustrated with the U-Haul App. Making the consumer do more of the work, reserving & returning. $20 fee (penalty) for not processing an equipment return on the app which in my opinion is not user friendly.

Benjamin N 
Évaluation :
5

Good experience

marietta n 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
4

I like this location. It is my preferred location to rent from. However, even though i returned the trailer on time, i was charged an extra day's rent. When i called to have it resolved it was handled very professionally. However, the updated email and invoice i was promised never arrived.

RPaul S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane S 
Évaluation :
4

Doesn't have anything to do with the location that's was fine, but your android app just sucks, too many 1 star reviews with login errors, I have never been able to use the app and many other people haven't too, just look at the reviews! Its been going on long enough with this PoS app, find some other company to build a better and usable app. Because I'm ready to look else where for my van needs next month.

Scott P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde B 
Évaluation :
5

They were quite a bit of people returning equipment But I was in and out with in 5 minutes

ikram s 
Évaluation :
1

Was charged for gas when I left it at the same as when I picked it up. Was told at point of pick up that Taunton rd was open till 9 pm when it closed at 7pm , I was charged another 20 for after hrs drop-off which I was not told about. I could have kept the truck another day but decided to return earlier, in which you could have made extra money from that. Not happy with this company at all, I am a widowed senior on a small pension, ever nickel is important to me. I will never recommend your company or rent from you again.

Sheryl H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen D 
Évaluation :
1

The people are rude and actually hung up on me when I was trying to explain our issue. Promised a discount and then didn't follow through. Will never use U-Haul again. This is the second time this location has scammed us with false promises.

Vikki M 
Évaluation :
5

Lower rental fees; HA H.a. Everything was excellent!

STANLEY H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola D 
Évaluation :
4

Only one person on the counter. It was busy.

Laurie B 
Évaluation :
5

One of the very best UHAUL in Durham facility I've ever rent I would recommend hundred percent to anybody who is looking to store their stuff. The staff here are great. They will assist you in every way they can to help expedite the process. The manager Victoria she's really great and helpful withe a smile. in fact when I needed to access after hours and I don't have the code right, they put me to an on call Manager on-call and Vic assist me in a quick response to get my storage. The thing also i like about this facility is there's no elevator waiting time, sonyoundont have to waste time going up and down. and also there is a like a courtesy cart that you can use to move your stuff. Sh

Sammuel H  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

asish m 
Évaluation :
5

Great storage facility, staff, convenient. 100 % recommend to anyone

Sammuel H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick h 
Évaluation :
1

I have rented trailers from this location dozens of times. The last two times were not good at all. One enclosed trailer was very dirty inside because someone had used it to move limestone screenings and didn't bother to sweep it. The next time I had a utility trailer that shook and vibrated after about 75Klm. The app is useless because it could not find my workorder so that I could make a roadside assistance request. This made for a vey slow and long journey home. I'm not impressed and will not be renting from uphaul again. Home Depot get my business from now on!

Darryl J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivan S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel T 
Évaluation :
4

The location was great, the app vs in person experience did not match. It caused confusion and potentially could have led to no equipment for me because of the app not syncing with the system in store.

Travis D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F 
Évaluation :
5

Excellent experience!!

Mike T 
Évaluation :
5

Aaron was very helpful and accommodating by ensuring our trailer rental was completed without any issues. Merci.

Sheridan T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy F 
Évaluation :
5

Our Uhaul was FILLED with glitter when we received it. The staff was friendly, personable and helpful but was not impressed that we needed to clean it before we even used it

Alexis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg W 
Évaluation :
4

The service rep charged me twice. How did my bill get to over 100? Plus there was gas in the van and I was charged fuel charges. I told him 20 km he claimed he only charged 12 but that does not make sense. I was quoted 36 for the van and my original bill was 67 so why was I charged an extra 41today.

Sandie J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roseanne C 
Évaluation :
5

"The staff is very pleasant, and the rental pick-up was easy and enjoyable."

James S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L 
Évaluation :
5

Manager Victoria and her team at Uhaul oshawa are the best Uhaul location by far I've ever dealt with. They're very friendly, helpful and knowledgeable. Their efficiency is second to none. Thanks guys keep up the great work

Louis S 
Évaluation :
5

I found the service to be very good and the vehicle was in good shape.

Mandy C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth m 
Évaluation :
4

Very helpful staff!

ALEXANDER S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
5

Nothing amazing service and product

Brenda G 
Évaluation :
5

The rate was unrealistically and unreasonably high. It was a one way rental of less than 1000km. The price of $1800 plus, was not a good value price. But, the service was very good and I didn't have much time to shop. Another time I would not pay that much.

JOHN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen M 
Évaluation :
4

Have deposited returned when equipment return…2 days still waiting to see return on my card

Chuck W 
Évaluation :
5

Great staff. Good service from all

Ralph H 
Évaluation :
5

On site parking would be good for one day rentals

GARRY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staisha M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S 
Évaluation :
5

Was all good

HAROLD B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter H 
Évaluation :
4

I say it was clean but there was an empty coffee cup on the floor of the cab. Not a big problem. The staff were helpful and friendly. I would recommend this location for good service.

Joan K 
Évaluation :
5

We were contacted by U-Haul the day prior to our pickup date advising us that our reserved location pickup didn't have a 15' cube van. We had ordered this cube van 2 months in advance so that we didn't have any issues. U-Haul suggested that we drive 40 minutes to the nearest dealer to pick up an available cube van. We said no to this so U-Haul offered us a 20' cube van for the same price of the 15' and we agreed to that. But when we went to pick up our cube van the next day we talked to the U-Haul employee about still possibly getting a 15' van and they had 3 sitting on the lot. So why would they say they didn't have any at this location meanwhile they had 3 on the lot. Other than that issue there weren't any others. We have dealt with this location many times and they are fantastic and great customer service.

Ryan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen h 
Évaluation :
5

Make more space for turning around in the parking lot.

Roy V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew t 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark g  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad A  |  Expérience générale 
Évaluation :
2

Run down, trailers on the way of our storage unit Truck was not in good shape. Front end of the truck was very unsafe

Michael N  |  Premières impressions 
Évaluation :
4

The people working there were great!!! Big holes in the ceiling not so great!!!!

Pam P  |  Online Move In 
Évaluation :
5

Staff are great here and very helpful specially the Manager. They address your concern immediately. Facility is easy and convenient- no need to take elevators. Equip with cctv and alarmed system. Ready cart for you to use at the door Way to go UHAUL*********

Sammuel H  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMERYCK D  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Highly recommend this storage facility.

Jane A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESLEO D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabrizio O  |  Expérience générale 
Évaluation :
4

Only suggestions: Advise people or make more visible in the instructions to check in and disarm the alarm in the email the instructions. And bring something to cut the zip tie off the locker.

Chad A  |  Online Move In 
Évaluation :
5

Staff was very polite and professional. Very helpful with getting me set up and moved in. Site access is simple and convenient. Highly recommend this U-Haul location for anyone looking for storage and professional assistance!

John M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha D  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWEN S  |  Premières impressions 
Évaluation :
5

Great Staff ready to answer question and to help

Daren J  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L  |  Expérience générale 
Évaluation :
3

I did not love that I had to maneuver through all the Uhauls to get to my unit. Sometimes gaining access was very difficult.

sabrina p  |  Expérience générale 
Évaluation :
5

All the staff from Nova Scotia to Oshawa have been very helpful polite and personal really really impressed they have made a stressful sudden move go smoothly

Susan B  |  Premières impressions 
Évaluation :
5

Everyone was helpful! My only complaint is the unit doors need replaced! Very hard to open and close. The door to the inside unit needs a better door jam(?) You needed to add something to keep the door open.

Jennifer P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krissy D  |  Expérience générale 
Évaluation :
5

Victoria was very kind and patient with me. She mad the process very easy!!!

Jennifer P  |  Premières impressions 
Évaluation :
5

Everything was very easy. The app made it smooth.

Owen C  |  Premières impressions 
Évaluation :
3

The entire place was packed with men (5) waiting in line . I was the only female . The customer service rep was extremely nice to the man ahead of me , answering all of his questions and spending lots of time . Once I got to the front , he was so rude and short and just telling me where to sign and not caring about anything I asked . I felt rushed and brushed off and it annoyed me so much . As a women , I still have the same needs !!! The drop off was way better , nicer women greeted me and man took my van to end the transaction

Paola B  |  Online Move In 
Évaluation :
2

Way too expensive

Cheryl W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B  |  Premières impressions 
Évaluation :
3

My only issue was the miscommunication. I reserved a storage unit to have it given away. I ordered a truck to be picked up on King St and it wasn't there .

Kelly B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNY M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lesley S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kathrine g  |  Premières impressions 
Évaluation :
5

they need a bigger location there as when it gets busy its hard to get around

DAVE S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathi M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara R  |  Expérience générale 
Évaluation :
4

The storage unit was great for accessibility when needed and was a good price for something that was needed quickly. The only thing was there was no light for the particular unit I rented so was a little difficult to see inside the rented storage unit. But for the price and wonderful help from staff it was definitely worth it. Thank you so much, a life was saved.

Angela C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA F  |  Expérience générale 
Évaluation :
5

Wonderful experience with Victoria, Cody and the Uhaul team at this location. Polite, friendly and warm, I felt supported during my move and am grateful for the excellent service I was provided. I recommend this location for your moving and storing needs!

Usman A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anosha S  |  Premières impressions 
Évaluation :
5

Cory at the Taunton Rd E location was so helpful, understood my situation and helped me immensely. U-haul has an excellent professional caring employee, a value to your company. Praise him for being a great staff member 

Angela C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugh G  |  Expérience générale 
Évaluation :
5

Overall a positive experience.

LINDA S  |  Expérience générale 
Évaluation :
5

The lack of outdoor lighting for access to outside storage is very poor & liability waiting to happen, otherwise every team member is fantastic and site is kept exceptionally clean and well kept

Gregg E  |  Expérience générale 
Évaluation :
5

Victoria is AWESOME

Owen F  |  Premières impressions 
Évaluation :
5

Would recommend, lighting in each inside units. Was hard to see when inside the unit.

Trevor M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna R  |  Premières impressions 
Évaluation :
5

I have been dealing with the Taunton & Wilson for many years for all their services, never a disappointment. The staff is always helpful when and if needed. Great professional team of employees. Thank you Victoria , See ya next time. Mike Calderone

Michale C  |  Expérience générale 
Évaluation :
4

Arrived after hours so no option to speak to anyone, so had to do this all through the mobile check in. No lock with the unit, though I was told there was one. Luckily I brought my lock from my other storage unit so it worked out nicely. Would have been a huge pain if I didn't bring my lock. When returning the truck we almost dropped the keys in the key drop without reading the notice above the key drop, asking us to take pictures of the truck. There was no light on this area so we almost missed this VERY important/required step of the truck return process (this was about 11PM, so very dark). Please install a light so we can see this signage before keys are accidentally dropped.

Alex H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William s  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAYV M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmelle M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen T  |  Expérience générale 
Évaluation :
5

Friendly staff excellent customer service and very convenient location

Trevor M  |  Premières impressions 
Évaluation :
4

I use the storage unit for 6 years. In all that time I had only issues in the beginning with my automatic payment. It did take some time but they were resolved because of the diligence of the staff there. I did not choose to pay the extra fee to access my unit after 5 p.m. I felt the fees were high enough that that should be included. Like I said staff was great head office mediocre. I would recommend this storage site Thank you

Sharon F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Periklis M  |  Expérience générale 
Évaluation :
1

I had to through away a lot of my things because there was evidence that there was rats in my storage unit. I have pictures. I reported it to the staff Saturday March 19th, 2022. And no one has contacted me about it at all. I need to be re-embursed for all the stuff that I've lost. For a company that's been around so long and that is so popular, I expected better.

Malika H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin p  |  Expérience générale 
Évaluation :
3

Answer the phone more

JAYV M  |  Premières impressions 
Évaluation :
4

Hi there, I would appreciate an email copy of my invoice.

Paul B  |  Premières impressions 
Évaluation :
4

No lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.

Amal P  |  Online Move In 
Évaluation :
5

It was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!

Duncan M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALEE M  |  Premières impressions 
Évaluation :
4

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Maureen F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley F  |  Expérience générale 
Évaluation :
3

Inside the storage there is no light, it is difficult to see what is inside

Juan C  |  Expérience générale 
Évaluation :
1

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed   and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

KARENP C  |  Premières impressions 
Évaluation :
3

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

leah d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolin A  |  Expérience générale 
Évaluation :
3

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN S  |  Expérience générale 
Évaluation :
5

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55' TV. She didn't hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S  |  Premières impressions 
Évaluation :
1

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn't let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Ashish B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE S  |  Premières impressions 
Évaluation :
4

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Brett L  |  Expérience générale 
Évaluation :
5

Lighting is needed in the storage unit

Shelley M  |  Expérience générale 
Évaluation :
5

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Ronald C  |  Expérience générale 
Évaluation :
5

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Annette B  |  Expérience générale 
Évaluation :
5

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

BRENT M  |  Online Move In 
Évaluation :
1

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren't running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Laurig N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B  |  Premières impressions 
Évaluation :
4

I believe the storage units are too expensive in comparison to local storage locations.

Suzanne L  |  Expérience générale 
Évaluation :
4

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T  |  Online Move In 
Évaluation :
5

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Deborah H  |  Expérience générale 
Évaluation :
4

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Brett L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C  |  Expérience générale 
Évaluation :
2

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it's not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Y  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G  |  Expérience générale 
Évaluation :
3

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Meredith J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daryl S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry t  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall M  |  Expérience générale 
Évaluation :
1

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1,5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Moez H  |  Premières impressions 
Évaluation :
1

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Lyndsey D  |  Expérience générale 
Évaluation :
3

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Judith C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith d  |  Premières impressions 
Évaluation :
3

Storage definitely needs better lighting and the hours need to be more convenient for customers

Rohan c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cora c  |  Expérience générale 
Évaluation :
2

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

DARRELL C  |  Expérience générale 
Évaluation :
5

great work

kelly B  |  Expérience générale 
Évaluation :
5

Everything went smoothly thank you

Rita A  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

David F  |  Expérience générale 
Évaluation :
5

Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can't say enough about her! She was so very helpful and always pleasant! Thank you again!

MELISSA S  |  Expérience générale 
Évaluation :
5

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks