Customer Reviews for U-Haul Moving & Storage at Taunton Rd

15 473 évaluations

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunther H 
Évaluation :
5

Used this location many times

ANDREW J 
Évaluation :
4

People were great

Mark B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT W 
Évaluation :
5

Employees were amazing and courteous. Very quick and efficient and hooking and unhooking the trailer. Amazing how quick and efficient they are.

KEVIN H 
Évaluation :
5

I was met by an employee as we drove in, she loved the equipment quickly, even detached the trailer her self and returned it to it's spot. She was so quick so efficient, we were in and out in 5 minutes. I did not get her name but just top notch service on this end!

Darren M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloyd G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarjit G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA C 
Évaluation :
5

Cliff was not only a nice guy but also did a fantastic job installing some wiring . The other fellow at the front - (perhaps the manager ) is equally great.

Chris A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITO D 
Évaluation :
1

Left my credit card in the machine by mistake and didn't realize until I got to Kingston. I cancelled the card, but there is a bunch of pending transactions on that same day for stripe, eBay, vpn, etc... I don't know if the employee found the card in there, but in any event, I wont be going to that location ever again. Iroquois where I dropped it off was great as usual, Oshawa is where I left my credit card.

JOHN A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK B 
Évaluation :
5

The only complaint I have was that I ordered an appliance dolly, when I went to get it you didn't have any

JAMES C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN P 
Évaluation :
5

Self service trailer pick up FOR QUALIFIED RENTERS. I have 18 reservations for a motorcycle trailer this summer. Have some test or "permit" or some way to allow seasoned trailers users the ability.

DAMIAN K 
Évaluation :
3

I wasn't told about the after hrs drop off I was told as long as it before 7am I am hood

AHMED M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron H 
Évaluation :
3

Fast friendly service.

David D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BLAINE J 
Évaluation :
4

I dealt with friendly, efficient and knowledgeable staff. Great location

JUAN Z 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA C 
Évaluation :
5

Customer Service was Excellent!

J O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne O 
Évaluation :
3

They were friendly and busy. Never told us that the gas tank wasn't full and no inspection, we went back and then were told about it. Should have been explained before hand. And what's this about inspecting the vehicle yourself ?

KENNETH L 
Évaluation :
5

Staff went over and above, would recommend going to this locaction for everything that u-haul has to offer. Staff was very friendly and quickly fixed the issue I had with wiring on my truck. Witch allowed me to get my work done for the day, Will always use these guys.

GARY K 
Évaluation :
4

Huge lineup for pick up. Staffing issues? The one gentleman that was there handled it well though.

Raymond B 
Évaluation :
5

Both staff members were great.

Adam C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M 
Évaluation :
5

Service was outstanding

GLENN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL N 
Évaluation :
3

Had to wait 20 minutes in a line and van was parked in a very difficult area to get out of.

Paul B 
Évaluation :
1

Reserved a 6x12 a week ago and had to pickup a much smaller since they changed my reservation on their end. Very unreliable. I have it booked again next week, lets see if it downgrades again. So disappointed

FATEMA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL L 
Évaluation :
4

The rear door of the trailer was extremely stiff and kept getting stuck once up.

SPENCER Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART P 
Évaluation :
5

Although I had a reservation, we went through the whole process at the desk. The app should ask for all of the pertinent information and the clerk should be confirming I am who I am.

STEPHEN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ikram Z 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xiao L 
Évaluation :
5

I just needed to a motorcycle trailer for a couple hours and everything went smooth. No problems at all. Thank you so much UHaul

Ted B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luc G 
Évaluation :
3

The ladies I dealt with when I picked up were amazing. When I went to drop it off the guy that was working out in the yard told me he was going to charge me a cleaning fee for a couple of twigs and he wasn't very polite about it either.

KIRSTEN F 
Évaluation :
5

Although I said yes to clean and maintained, my opinion that it could have been swept out due to debris from previous renters. I swept it out so my furniture had a clean floor. Over all…employees were great to talk to and a good experience.

Paul G 
Évaluation :
5

Employees were excellent, polite and attended to my needs

STEPHEN M 
Évaluation :
5

Trailer needs a tongue jack.

GERALD T 
Évaluation :
3

Was not informed of added cost for dropping trailer out of hours and want this cost reimbursed to me as I did not authorized it on my car taking it without notification is called theft. I would have kept it until am when open to return otherwise

DAVID W 
Évaluation :
5

Always a great experience in store. Friendly, patient and very helpful!

Derek B 
Évaluation :
4

Nothing from my experience Good job

JAMES P 
Évaluation :
1

There is no service anymore. After renting from this location for the past 5 years, over 60 rentals. I will never rent from uhaul again. I'm sure you'll hear this over and over again.

JOSHUA T 
Évaluation :
3

Pleasant office staff and a friendly efficient yard man. Overall a very good experience.

WILFRED M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES M 
Évaluation :
1

The van was given to me with 60 % fuel, I was billed to a full tank upon return. I need this money back.

William M 
Évaluation :
3

The unit I rented had significant wear and some safety features were not working properly.

Luis C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRANCE M 
Évaluation :
5

Worked great

ERIK W 
Évaluation :
5

Cody is the best absolutely funny and a great person. Can't remember the other guy he's awesome to. They remember their customers. Both keepers. They are funny, make the experience comfortable and they work well as a team. Love these two ❤️

Shelby L 
Évaluation :
4

Make the parking lot bigger!

David D 
Évaluation :
5

I have to complainants service and people we excellent

Daniel P 
Évaluation :
4

Have customer parking

Melanie H 
Évaluation :
1

Be professional and do your job properly so that way we don’t lose our money and trust

Sritharan S 
Évaluation :
5

Easy pickup and drop off, the employees were awesome kind, and helped hook the trailr up and even unhooked when I returned, seamless! thank you so much

PETER L 
Évaluation :
1

Executives at this location, do not stand by their word

Sharas C 
Évaluation :
5

long live the 51st state

SATHEESAN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen M 
Évaluation :
5

Make the barcode needed to scan for after hours drop offs easier to locate it wasn't easy to find and wasn't obvious enough. It would be nice to see something larger explaining to scan this barcode for after hour drop offs. It was on the size of a postcard and after searching quite awhile I found it. Otherwise everything went great! Merci

FRANCO R 
Évaluation :
5

I have not received my final invoice

DONALD C 
Évaluation :
3

The brakes were horrible on the truck we had. I had also paid for 12 moving blankets there were only 6 and one was wet for some reason.

Sandra W 
Évaluation :
5

I don't care to much for the U-Haul on line forms.....take to long due to very slow internet. Faster the old fashion way....with a pen or pencil.

RANDY H 
Évaluation :
5

It was a great experience!

Stephen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA C 
Évaluation :
3

Guy on the lot taking in the returns does not seem to be a happy person. I can count on my two hands with fingers left over the number of times I have towed a trailer, so I am not very good in backing them up. The last time, there was a young man there who was very understanding and backed it up for me. This guy said "well, give it your best shot buddy". So I did, got it somewhat near where it should go. Without a word, he unhooked it and just said "you're good". I've had good experience with this location so I will consider this a one off. We all have our bad days.

ALLEN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie S 
Évaluation :
5

Everything is good 👍

PATRICK H 
Évaluation :
2

Customer service is a joke!! Spent e LENGTHLY amount of time filling out the online information, placing date for pick up and everything, just to show up at store, wait 30 minutes in line(that's ridiculous) then find out i have to download an app and set everything up thru there!! Why the hell do you have employees behind the desk if the customer has to do all the work!! Better to have robots working behind the counter!! Very awful customer service experience!!!

Jonathan W 
Évaluation :
5

Not a thing. The staff were extraordinary and really knew their stuff. They were knowledgeable and helpful and I was really appreciative of their service.

SARA W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER D 
Évaluation :
3

Please provided the right info on the vehicle including the correct gas usage of the vehicle before renting it

Raphael M 
Évaluation :
2

Customer service is poor. Staff refused to smile and were dishing out unclear instructions to clients. Despite many parking spaces, I wasn't allowed to park on the premises even at the spot where I picked the van. There is a need to train those guys on good customer service etiquette.

ABIODUN O 
Évaluation :
5

I was having a tough time w my debit/visa...but the guys made some adjustments and my rental went well..I'd recommend u haul anytime..but watch your kilometers, overall very good service.

Antony B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred A 
Évaluation :
5

Always happy with uhaul and the employees i deal with weekly

STEPHEN D 
Évaluation :
5

Trailer worked perfectly. Pick up and drop off was easy.

ADAM B 
Évaluation :
3

I wouldn't recommend anyone to use UHAUL, charging a $20 convenience fee for dropping something off after hours is a joke, it's just a cash grab. I'd also like to mention the cost to rent a car dolly is also very pricey given I could rent a van for less money. For the next time I've made a few calls and found one for half the money.

JAMES B 
Évaluation :
4

The gentleman that assisted us at pickup and drop off was amazing!

JEFFERY M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AILVIS T 
Évaluation :
5

I can't comment on the personnel helpfulness as I did not meet anyone when I dropped the van/truck

Abhishek R 
Évaluation :
5

My second time using this location, and both experiences have been excellent. I especially appreciate the drop off service, it took no time at all and I was done!!

Amanda B 
Évaluation :
2

Customer rep didn't want to help and suggested we do the mobile app.. took ten times longer than if she just helped us out. They park the trucks too close in the lot. Charge way too much for mileage. Do better as a company and with your standards.

CRYSTAL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M 
Évaluation :
5

the unit was poorly lite. Had to have alternate light to see in the unit. Other then that everything was good

DANIEL T  |  Expérience générale 
Évaluation :
5

Omg, this place is awesome. The people there were so quick to help, I just wanted a storage unit and they had one ready for me immediately not to mention gave me the first month free.

Zan T  |  Expérience générale 
Évaluation :
4

Some parts of the ceiling's insulation was damaged. Hopefully it will not affect the contents that we put inside. This is our first time using a storage and maybe it's just normal that there's no lights? Thank you for the 1 month free promo..We hope to keep it for 6 months...

APOLONIO A  |  Premières impressions 
Évaluation :
1

Paying for an entire month after checking out 2 days before the end of the month. Ridiculous.

Michael N  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DavidH B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEION P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george g  |  Premières impressions 
Évaluation :
5

The entire staff at that location was always polite and willing to help and meet my needs. Special thanks to Victoria, Cliff, Cody and the whole team. Thanks guys.

Louis S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY B  |  Premières impressions 
Évaluation :
5

Thank you For your Services

Shirley V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA M  |  Expérience générale 
Évaluation :
5

The main gentlemen at the front desk is extremely nice and helpful and the older gentleman in the yard is very helpful!

James B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H  |  Expérience générale 
Évaluation :
5

Staff here are amazing!

Christopher B  |  Expérience générale 
Évaluation :
5

This location was tremendous! Victoria and her staff were absolutely incredible and very accommodating. She went above and WAY BEYOND for me to assist in my stressful move. I highly recommend her and her staff and this location.

Brad J  |  Premières impressions 
Évaluation :
5

The gentlemen working the front desk spoke clearly and was chill. U-haul can be a very stressful experience compounded by the stress of moving/elevator bookings etc. This was the best U-haul experience I've had.

Branden L  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA M  |  Premières impressions 
Évaluation :
5

One of the very best UHAUL in Durham facility I've ever rent I would recommend hundred percent to anybody who is looking to store their stuff. The staff here are great. They will assist you in every way they can to help expedite the process. The manager Victoria she's really great and helpful withe a smile. in fact when I needed to access after hours and I don't have the code right, they put me to an on call Manager on-call and Vic assist me in a quick response to get my storage. The thing also i like about this facility is there's no elevator waiting time, sonyoundont have to waste time going up and down. and also there is a like a courtesy cart that you can use to move your stuff. Sh

Sammuel H  |  Expérience générale 
Évaluation :
5

Great storage facility, staff, convenient. 100 % recommend to anyone

Sammuel H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark g  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad A  |  Expérience générale 
Évaluation :
2

Run down, trailers on the way of our storage unit Truck was not in good shape. Front end of the truck was very unsafe

Michael N  |  Premières impressions 
Évaluation :
4

The people working there were great!!! Big holes in the ceiling not so great!!!!

Pam P  |  Déménagement en ligne 
Évaluation :
5

Staff are great here and very helpful specially the Manager. They address your concern immediately. Facility is easy and convenient- no need to take elevators. Equip with cctv and alarmed system. Ready cart for you to use at the door Way to go UHAUL*********

Sammuel H  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMERYCK D  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Highly recommend this storage facility.

Jane A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESLEO D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabrizio O  |  Expérience générale 
Évaluation :
4

Only suggestions: Advise people or make more visible in the instructions to check in and disarm the alarm in the email the instructions. And bring something to cut the zip tie off the locker.

Chad A  |  Déménagement en ligne 
Évaluation :
5

Staff was very polite and professional. Very helpful with getting me set up and moved in. Site access is simple and convenient. Highly recommend this U-Haul location for anyone looking for storage and professional assistance!

John M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha D  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWEN S  |  Premières impressions 
Évaluation :
5

Great Staff ready to answer question and to help

Daren J  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L  |  Expérience générale 
Évaluation :
3

I did not love that I had to maneuver through all the Uhauls to get to my unit. Sometimes gaining access was very difficult.

sabrina p  |  Expérience générale 
Évaluation :
5

All the staff from Nova Scotia to Oshawa have been very helpful polite and personal really really impressed they have made a stressful sudden move go smoothly

Susan B  |  Premières impressions 
Évaluation :
5

Everyone was helpful! My only complaint is the unit doors need replaced! Very hard to open and close. The door to the inside unit needs a better door jam(?) You needed to add something to keep the door open.

Jennifer P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krissy D  |  Expérience générale 
Évaluation :
5

Victoria was very kind and patient with me. She mad the process very easy!!!

Jennifer P  |  Premières impressions 
Évaluation :
5

Everything was very easy. The app made it smooth.

Owen C  |  Premières impressions 
Évaluation :
3

The entire place was packed with men (5) waiting in line . I was the only female . The customer service rep was extremely nice to the man ahead of me , answering all of his questions and spending lots of time . Once I got to the front , he was so rude and short and just telling me where to sign and not caring about anything I asked . I felt rushed and brushed off and it annoyed me so much . As a women , I still have the same needs !!! The drop off was way better , nicer women greeted me and man took my van to end the transaction

Paola B  |  Déménagement en ligne 
Évaluation :
2

Way too expensive

Cheryl W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B  |  Premières impressions 
Évaluation :
3

My only issue was the miscommunication. I reserved a storage unit to have it given away. I ordered a truck to be picked up on King St and it wasn't there .

Kelly B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNY M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lesley S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kathrine g  |  Premières impressions 
Évaluation :
5

they need a bigger location there as when it gets busy its hard to get around

DAVE S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathi M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara R  |  Expérience générale 
Évaluation :
4

The storage unit was great for accessibility when needed and was a good price for something that was needed quickly. The only thing was there was no light for the particular unit I rented so was a little difficult to see inside the rented storage unit. But for the price and wonderful help from staff it was definitely worth it. Thank you so much, a life was saved.

Angela C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA F  |  Expérience générale 
Évaluation :
5

Wonderful experience with Victoria, Cody and the Uhaul team at this location. Polite, friendly and warm, I felt supported during my move and am grateful for the excellent service I was provided. I recommend this location for your moving and storing needs!

Usman A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAHANGIR S  |  Premières impressions 
Évaluation :
5

Cory at the Taunton Rd E location was so helpful, understood my situation and helped me immensely. U-haul has an excellent professional caring employee, a value to your company. Praise him for being a great staff member 

Angela C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugh G  |  Expérience générale 
Évaluation :
5

Overall a positive experience.

LINDA S  |  Expérience générale 
Évaluation :
5

The lack of outdoor lighting for access to outside storage is very poor & liability waiting to happen, otherwise every team member is fantastic and site is kept exceptionally clean and well kept

Gregg E  |  Expérience générale 
Évaluation :
5

Victoria is AWESOME

Owen F  |  Premières impressions 
Évaluation :
5

Would recommend, lighting in each inside units. Was hard to see when inside the unit.

Trevor M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna R  |  Premières impressions 
Évaluation :
5

I have been dealing with the Taunton & Wilson for many years for all their services, never a disappointment. The staff is always helpful when and if needed. Great professional team of employees. Thank you Victoria , See ya next time. Mike Calderone

Michale C  |  Expérience générale 
Évaluation :
4

Arrived after hours so no option to speak to anyone, so had to do this all through the mobile check in. No lock with the unit, though I was told there was one. Luckily I brought my lock from my other storage unit so it worked out nicely. Would have been a huge pain if I didn't bring my lock. When returning the truck we almost dropped the keys in the key drop without reading the notice above the key drop, asking us to take pictures of the truck. There was no light on this area so we almost missed this VERY important/required step of the truck return process (this was about 11PM, so very dark). Please install a light so we can see this signage before keys are accidentally dropped.

Alex H  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William s  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAYV M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmelle M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen T  |  Expérience générale 
Évaluation :
5

Friendly staff excellent customer service and very convenient location

Trevor M  |  Premières impressions 
Évaluation :
4

I use the storage unit for 6 years. In all that time I had only issues in the beginning with my automatic payment. It did take some time but they were resolved because of the diligence of the staff there. I did not choose to pay the extra fee to access my unit after 5 p.m. I felt the fees were high enough that that should be included. Like I said staff was great head office mediocre. I would recommend this storage site Thank you

Sharon F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Periklis M  |  Expérience générale 
Évaluation :
1

I had to through away a lot of my things because there was evidence that there was rats in my storage unit. I have pictures. I reported it to the staff Saturday March 19th, 2022. And no one has contacted me about it at all. I need to be re-embursed for all the stuff that I've lost. For a company that's been around so long and that is so popular, I expected better.

Malika H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin p  |  Expérience générale 
Évaluation :
3

Answer the phone more

JAYV M  |  Premières impressions 
Évaluation :
4

Hi there, I would appreciate an email copy of my invoice.

Paul B  |  Premières impressions 
Évaluation :
4

No lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.

Amal P  |  Déménagement en ligne 
Évaluation :
5

It was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!

Duncan M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALEE M  |  Premières impressions 
Évaluation :
4

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Maureen F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley F  |  Expérience générale 
Évaluation :
3

Inside the storage there is no light, it is difficult to see what is inside

Juan C  |  Expérience générale 
Évaluation :
1

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed   and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

KARENP C  |  Premières impressions 
Évaluation :
3

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

leah d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolin A  |  Expérience générale 
Évaluation :
3

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN S  |  Expérience générale 
Évaluation :
5

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55' TV. She didn't hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S  |  Premières impressions 
Évaluation :
1

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn't let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Ashish B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE S  |  Premières impressions 
Évaluation :
4

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Brett L  |  Expérience générale 
Évaluation :
5

Lighting is needed in the storage unit

Shelley M  |  Expérience générale 
Évaluation :
5

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Ronald C  |  Expérience générale 
Évaluation :
5

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Annette B  |  Expérience générale 
Évaluation :
5

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

BRENT M  |  Déménagement en ligne 
Évaluation :
1

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren't running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Laurig N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B  |  Premières impressions 
Évaluation :
4

I believe the storage units are too expensive in comparison to local storage locations.

Suzanne L  |  Expérience générale 
Évaluation :
4

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T  |  Déménagement en ligne 
Évaluation :
5

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Deborah H  |  Expérience générale 
Évaluation :
4

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Brett L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C  |  Expérience générale 
Évaluation :
2

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it's not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Y  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G  |  Expérience générale 
Évaluation :
3

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Meredith J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daryl S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry t  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall M  |  Expérience générale 
Évaluation :
1

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1,5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Moez H  |  Premières impressions 
Évaluation :
1

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Lyndsey D  |  Expérience générale 
Évaluation :
3

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Judith C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith d  |  Premières impressions 
Évaluation :
3

Storage definitely needs better lighting and the hours need to be more convenient for customers

Rohan c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cora c  |  Expérience générale 
Évaluation :
2

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

DARRELL C  |  Expérience générale 
Évaluation :
5

great work

kelly B  |  Expérience générale 
Évaluation :
5

Everything went smoothly thank you

Rita A  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

David F  |  Expérience générale 
Évaluation :
5

Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can't say enough about her! She was so very helpful and always pleasant! Thank you again!

MELISSA S  |  Expérience générale 
Évaluation :
5

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

CHRIS L  |  Expérience générale 
Évaluation :
4

Unit had a small leak in upper back corner

Ian S  |  Expérience générale 
Évaluation :
3

Unfortunately it wasn't a good experience most of the times I had trouble getting into my unit the pad for the access code didn't work. Will be nice if they have extended hours like until 9 pm.

Ines T  |  Expérience générale 
Évaluation :
5

Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Maureen F  |  Expérience générale 
Évaluation :
1

Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

Tasha P  |  Expérience générale 
Évaluation :
2

No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

melody p  |  Expérience générale 
Évaluation :
1

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

DARYL B  |  Premières impressions 
Évaluation :
3

Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Laura F  |  Expérience générale 
Évaluation :
5

Great knowledgeable staff.

Maureen F  |  Premières impressions 
Évaluation :
4

Suitable for my needs

david h  |  Expérience générale 
Évaluation :
5

Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

GRACE S  |  Expérience générale 
Évaluation :
4

satisfifed

Joanne J  |  Expérience générale 
Évaluation :
5

Very good location to deal with. Very pleased. Thank you.

Steve P  |  Expérience générale 
Évaluation :
5

My experience was great, easy to rent and easy to get out of)

ANGELA L  |  Expérience générale 
Évaluation :
5

I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

GRACE S  |  Premières impressions 
Évaluation :
3

Overall my experience was fine, had a few issues, which was resolved quickly!

Todd C  |  Expérience générale 
Évaluation :
5

Excellent service

BRIAN R  |  Expérience générale 
Évaluation :
1

Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

Susan L  |  Premières impressions 
Évaluation :
5

I will definitely use your storage units again. 2nd time I have used this service.

CRYSTAL C  |  Expérience générale 
Évaluation :
5

Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Agnes W  |  Réservation 
Évaluation :
5

Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Audrey T  |  Expérience générale 
Évaluation :
2

Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

Angela B  |  Expérience générale 
Évaluation :
3

2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

martin z  |  Expérience générale 
Évaluation :
4

Clean and Accessible

Carol A  |  Réservation 
Évaluation :
5

It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

LA M  |  Expérience générale 
Évaluation :
1

We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Clyde B  |  Réservation 
Évaluation :
1

I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Peter L  |  Réservation 
Évaluation :
1

DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

Jody H  |  Expérience générale 
Évaluation :
4

Very good service when require extra space.

greg b  |  Expérience générale 
Évaluation :
5

Very very professional and helpfull

Audrey T  |  Réservation 
Évaluation :
1

Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.

turner h  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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