Customer Reviews for U-Haul Moving & Storage at Taunton Rd

12 612 évaluations

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 5/23/2022: 7h00 am à 4h00 pm

Services dans cet établissement :

Pour nous contacter

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 5/23/2022: 7h00 am à 4h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Not a thing. Rented U-Haul before over 30 years. Best staff. Best service. Best teamwork. Best experience hands down

OWEN P. 
Évaluation :
1

Service Pathetic,counter person needs to explain clearly what is required

Evert R. 
Évaluation :
5

Check-in, attachment of trailer to my car by team member and then check-out all went quickly and without any issues. This location is my preferred location to go to as I'm always happy with the service and staff.

Mandy N. 
Évaluation :
2

when someone reserves a truck with a 1 way trip, there's going to be complex logistics in that person's schedule for that day. Changing the reservation to a round trip, and changing times and dropoff locations sporadically really messes up a plan and makes things more costly. For the love of god, please, if you take the reservation, keep the reservation. If you cannot keep the reservation, don't take the reservation. My rental was changed from 1 way to round trip with 5 changes in pickup and dropoff locations. That's not acceptable.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart H. 
Évaluation :
5

All staff were incredible!!!

Christine W. 
Évaluation :
4

Checkin was slow (short staffed - the one person checking people in was working very hard!) but everything went OK eventually. Return of the trailer was quick and efficient.

DONALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diann W. 
Évaluation :
4

The truck was in the far lot. There was some garbage in the back of the truck. The fuel gauge was at a 1/16 of a tank. Disappointing that before you can even start your move you have to find a station to fill the tank.

Brian H. 
Évaluation :
5

Everything was great, except I returned after hours, the website form didn't let me click ‘continue' after saying trailer was clean and uploading a picture. If I said no it wasn't clean the orange continue button worked.

Brad M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ji K. 
Évaluation :
1

1,5 hour wait to actually pick the truck up - and then you tried to charge us for keeping it longer when you made us wait to pick up the truck

Brant H. 
Évaluation :
2

Checked in online and still had to wait 46 mins in line for a tow dolly trailer. While pulling the trailer a 3' metal cover fell off in traffic and looks like it only had 1-2 screws holding it on.

Jason C. 
Évaluation :
1

Another "unclean" rental unit. Further to, returned early, employee who checked it in, tells me the price, go inside to pay, and the cost is almost 30 dollars more. UHAUL has become a very unfavorable business to deal with. Say one thing, do another. CUSTOMER SERVICE is deplorable.

Jim Alan T. 
Évaluation :
5

For me, there was not much more that could have been done. I tried to upgrade to a bigger truck a day or 2 before my rental date, but there was nothing available. I was impressed how hard they tried to find me a truck. But no luck. As it turned out the 10' and 3 pick up trucks plus an SUV did the trick. The price was very reasonable, the truck was in good condition, and everyone was friendly and accomadating. Merci.

Gabriele M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

loriann L. 
Évaluation :
5

I believed the location is doing great.

Emmanuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksiy K. 
Évaluation :
4

Dear U-Haul Experience Personnel My recent rental of a 4x8 enclosed trailer had the follow experience. During my return after picking up a futon and a small trunk. Very light load. In the righthand lane of highway 407 just east of the 412 the righthand side trailer tire had a blowout. Was able to the safely of to the shoulder of the highway. The time was about 7:45pm on Sunday May 8,2022. Someone from roadside assistance answer in about ten minutes and said they would send help to fix the tire. Very pleasant and caring person on the phone. At 8:55 pm this text came in 20 HOURS TORONTO TOWING INC is on the way with an ETA of 90 minutes. Please let us know if we can be of further assistance. My reply was Thank you I will be checking in once the ETA expires to ensure they have arrived- please let me know if they show up before then. Yes thank you While waiting for help i called my daughter to come and get my wife and take her home as waiting 90 minute was going to be to long for her to wait and she had work in the morning. My daughter showed up at 9:40 pm. At 10:00 pm the tow truck from Toronto towing arrived. Trailer was un hitched and loaded onto the flatbed tow truck. Now head to the location that the roadside assistance people pick to have the tire repaired. They are here. Heading to Tim Horton We are at the Tim Horton between the beer store and the Petro Canada Thank you for the update. I will contact you with the eta and name of the Service Provider for the tire Ok Just to confirm the address is 5899 Baldwin St S Whitby Ontario, L1M 0M1. Correct? I assume it is as I see no address signs. I am on baldwin st just north of the 407 in a plaza parking lot with a Tim's Beer Store and. Freshco. I am between the beer store and the Petro Canada You have an eta yet As of right now, I have an eta of 2 hours, I am trying to find a better eta for you. I apologize for the delay Ok Two Hour ETA. I was told via a phone call that they would not dispatch the tire repair people until the tow truck got me to the repair location only then would they send tire repair. I assumed that when they sent the tow truck that they could do the repair not have to wait for another 2 hour for the next service personnel. At 11:15 pm I got the following text CONCRD TIRECRAFT (CSA)B NORTH YORK is on the way with an ETA of 90 minutes. Please let us know if we can be of further assistance. Customer Time: 11:15PM Thank you Hello Mr. Shaw, I apologize for the delay. A 90-minute eta was the earliest I could get. I will follow up with you at that time to confirm the tech is on site. Thank you Ok we are not going anywhere. At 12:45 am I got the following text Hello Mr. Shaw. Has the Service Provider arrived on site? At No I am still waiting At 12:50 am I sent the following text Any update on the eta I will contact the Service Provider for an update on their eta. Thank you for your patience Ok at 12:53 am At 1:13 am Hello Mr. Shaw, the dispatcher is trying to reach the tech. I will contact you back in 15 minutes to see if he has arrived Ok At 1:37 am I sent Any update It has been 2 hours 25 mins now I am so sorry Mr. Shaw, I just got off the phone with the dispatcher and they are unable to reach the tech. Now what How far are you from your destination? 45 mins About 45 mins Can you provide me your destination address please in the event we can you home? Thank you (Location address was given) That was at 1:47 am and that a 2:28 am the follow text came in JIMS TOWING SERVICE is on the way with an ETA of 60 minutes. Please let us know if we can be of further assistance. Customer Time: 2:28AM Thank you At 3:22 am I sent the following. By the way the truck that showed up was not a flatbed truck so it took time to get it hooked to the tow truck. Truck is here all hooked up. Text when we get there That is AWESOME!!!!! news Mr. Shaw. Thank you for the update At 4:04 am i sent the following text The trailer is now at my home address XXXXXX XXX XXXXXX . Please have the tire repaired anytime after 8:00. My wife will be home if you need someone. Thank you for the update and your patience Mr. Shaw. It was a pleasure speaking with you and I will take care of it from here. Teresa W Thank and good night One last question Mr. Shaw. Would you like us to contact Mrs. Shaw with the eta for tomorrow and what would be the best number to reach her? Text both me at this number and her number is XXX XXX XXXX. She is only available before 10:00 am. After that text me. Thank you Thank you and good night, Sir. That last text came to me at 4:27 am Here it is 8,5 hours later and still the tire is not fixed but i am home. I would like to say the the roadside people were always checking on me by text and in person calls. But i am glad my wife was no the one travelling and being left in a parking lot in the middle of the night for almost 6 hours in the dark. The next contact did not come at 8:00 am like i requested but at 7:10 am KAL TIRE WHITBY #843 is on the way with an ETA of 120 minutes. Please let us know if we can be of further assistance. Customer Time: 7:10AM KAL TIRE WHITBY #843 is on the way with an ETA of 120 minutes. Please let us know if we can be of further assistance. Customer Time: 7:11AM At 9:10 am the following text came in This is U-Haul, Has the technician arrived to replace the tire yet or is the service complete? No nobody At 9:16 am the following This is U-Haul. We just spoke with KAL TIRE dispatch. Technician is on another call nearby and will be there in about 45 minutes Ok At 9:42 am the repair truck showed up He is here now Thank you for keeping us updated. Please let us know when they have completed the service. At 10:15 am this txt came in This is U-Haul. Has the technician completed the tire replacement yet? They brought the wrong tire and can get the right one until tomorrow. Please call me The roadside people called and i told them that Kal Tire brought the wrong size tire. They brought a 14 inch tire but the tires on the trailer were 13 inch. I was told the they did not have the right size tire in stock but could get one by tomorrow and that they would be back. Roadside person said they would get back to with a solution. While waiting Kal Tire called me and blamed me for give them the wrong size tire information. I had nothing to do with telling Kal Tire anything and was not pleased that they were calling me personally trying to lay blame. At 11:04 i got the following text JIMS TOWING SERVICE is on the way with an ETA of 180 minutes. Please let us know if we can be of further assistance. Customer Time: 11:04AM Ok thank you At 12:00pm the tow truck was loaded and the trailer was off to the Taunton Road Uhaul center were i rented it from. I have been a very loyal customer with Uhaul and have never have a problem before with your equipment. I feel that that time to resolve the blown tire was way beyond reasonable from a customer point of view, From approx 8:00 pm on a Sunday until the trailer was final gone from my position at noon on Monday was 16 hours to resolve the problem. No offer of compensation has been offered for my inconvenience. I thought maybe the rental fee would be refunded but was not and maybe my next couple of rentals would be complementary. Looking forward to hearing from you in regards to the experience. B Shaw

brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENROY S. 
Évaluation :
3

Everything was fine until I returned the truck. I was charged a $25 cleaning charge because there were several small insects in the front grill area. Clearly gouging the customer.... ridiculous.

Bruno W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
1

Photos sent at time of pickup. This location is going downhill fast. This is suppose to be the flagship location in Oshawa. Cleanliness of the vehicle was disgusting. Again photos sent. I've also commented on another section a more detailed comment. No wonder this location is constantly looking to hire.

JAMES T. 
Évaluation :
3

Make the vehicle is in good mechanical condition. Fuel should be full to start and full when returned. None of this estimating.

jeff R. 
Évaluation :
3

Fire the employee who called a day before the trailer was due back at 7am on a sunday to threaten me saying if it wasn't brought back on time the trailer would be reported stolen. I had called the previous Friday to let them know I'd have it back on Monday. Extremely unnecessary

meghan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

The truck had a bunch of issues the rear door was no working very well need kid gloves to make it work some what correct. The engine was making a bad revving noise. The Staff was great and all else was great might be time to retire that truck .

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

loriann L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeener S. 
Évaluation :
5

Clean the trucks after used and got charged but no clean up!!! Would like to be refunded for clean up charges 647 676 1142 is the number I can be reached on..... thank u

Daniel T. 
Évaluation :
5

It all went smoothly, wouldn't change a thing

PIERRE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan T. 
Évaluation :
5

All good

Jean M. 
Évaluation :
5

Nothing negative to say.. pickup was quick and easy

Devin W. 
Évaluation :
5

Inside windows were very dirty. Had to clean them myself.

Brent S. 
Évaluation :
3

I made a reservation a month in advance to make sure I had a truck for my move. When I got to the location I was advised there were no trucks available. Very disappointed

Pawel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristian E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl O. 
Évaluation :
5

Fuck all ! 😀

Peter L. 
Évaluation :
3

Site very small and street access difficult very busy road.

Lawrance M. 
Évaluation :
3

Make sure the truck does not smell like weed, had to keep the windows open over night to get the smell out and spray ferbreeze in it to get the smell out

Jason F. 
Évaluation :
4

Supplies had mis-priced stickers.

Trevor D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Boris D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis U. 
Évaluation :
4

Clean the cargo area.

Randall W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
5

All was good

DAVID D. 
Évaluation :
3

Communication between the central contact centre and the online booking tool with the actual location was horrendous. I spent too much time calling back the location only to be bounced back to the central number whose reps would provide conflicting info to that of the location, which caused unnecessary confusion and time wasted on the phone. The service from the people that worked at the location was good enough - the rep at the front desk was doing his best to service people as efficiently as possible where he was clearly understaffed as the only person working (the line was long). Unfortunately, the trailer we rented smelled extremely awful, like cat urine. We had to spray the inside with a bacterial spray to neutralize the smell, and leave the trailer door open for the evening to air it out as best we could. The odour saturated the moving blankets we used - thankfully, not our furnishings.

Brian S. 
Évaluation :
5

Great staff

Mark V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raj K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

The whole UHaul experience for me was so good. I highly recommend due to staff, customer service and return. All seamless.

Penny F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john E. 
Évaluation :
5

Excellent associate handled everything and cost including insurance was very impressive.

george D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim M. 
Évaluation :
3

The manager was quite efficient and quick thinking to correct an issue created by U-Haul reservations.

Mark P. 
Évaluation :
1

CHECK-IN: Poor. I had to wait to be served even though I had checked in online with driver's license uploaded. The check-in process should be much more automated with something like a check-in KIOSK. EQUIPMENT - Poor: The trailer hitch mechanism was broken and I had to wait for it to be replaced. PEOPLE - the front desk was ok. The outdoor service guys were very friendly and worked quickly. Too bad they had to work with bad equipment.

MIKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny B. 
Évaluation :
5

Nothing was needed with the truck to improve for the next customer, checking in and picking up our truck went smoothly but I would recommend having more then one employee work g when opening on Saturday mornings as the li rip off people waiting to get their keys for there reservations was long and the person was their by herself and had to operate all 3 computers because the original one she was on was acting up and very slow to process things.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham R. 
Évaluation :
5

Initially arrived and they did not have a trailer available. After some time, they finally got a trailer that became available. Not sure how that happens when you book so far in advance?

Greg S. 
Évaluation :
4

We did a mobile check in and pick up before the store was open. Smooth experience, except that I ordered 24 furniture pads, a utility dolly, and a furniture dolly. However when we got the truck, there were only 6 pads and a utility dolly in it. I asked about it when I dropped the truck off, and the guy said “oh you should have come to tell someone before you left the lot with it.” But the store wasn't open yet, so there was no one to tell or to have this corrected. And I was still charged for all of the equipment I had ordered.

Darrell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WES H. 
Évaluation :
1

I am just being honest. I needed to rent a utility trailer to move an ATV and some other items from a house my Mom had sold. Life has been hectic as of late and with the unfortunate passing of my father there was some things that needed done. I had reserved the trailer online for 9:30 a.m. that way I could pick it up in the morning and get some stuff moved before my family and I spent some time together and reminisced about the memories we shared with our father growing up in the house we were leaving. Anyway I shared that because I'm sure we all have had moments like this and companies need to know that not only do customers help grow and maintain there businesses but we have an array of situations going on in our lives and sometimes count on companies to value our time as much as we value their services. I should note that the employees were nice and respectful but for some reason I spent 2,5 hours at that location to pickup a utility trailer that I had reserved online. (I am not exaggerating) Camera's would prove it if someone wanted to have a look into it lol. Anyway just to let you know I am a quiet person when it comes to long lines and choose to suffer in silence where some as I'm sure you have seen from time to time are very upfront about their displeasure in the employee's. Which I do not agree with . There boss can address them if necessary. Anyway I waited in the line for approximately 1,5 hours to complete the rental contract and when it was my turn I showed the employee my reservation and they said yes I see it here, although we don't have any of those trailers available. I wasn't shocked as I was anticipating that response from them as that would be exactly my luck. So I said but I have a reservation and to be honest I just said it knowing it wouldn't change anything. I just wanted to point out the obvious and have that Jerry Seinfeld moment. So after a pause the employee searched and tried to find an alternative trailer that had the measurements necessary to fit the ATV . So they found one , printed out the paperwork and almost 2 hours later off to get my trailer I go. Oh but wait, the guys in the back are having a difficult time locating the trailer and then it dawns on them that trailer isn't there , it's off being rewired so it's not available. The clock still ticking and I'm suffering in silence not solely because of the problem with the reservation and trailer availability and slow lineup in the very cold windy day but also because I dropped a sheet of 3/4" plywood on my foot the night before preparing for the move and literally broke my toe , which is extremely swollen and bruised badly. Which as I stated before that we all have things going on in our lives which companies and employees tend to take for granted. My mom is extremely saddened and lost , stressed , confused and scared and I just want to get things done at her house for her and make sure to take some of the stress away so she can focus on herself and take time to grieve. I'm now going to be late for our planned family gathering . Anyway After some phone calls and getting exact measurements of the cargo we were finally able to leave U-Haul with a utility trailer. Everything else went as planned but because of the morning delay picking up the trailer I wasn't able to get the trailer back during store hours and the return process on my phone wouldn't allow me to proceed without creating an account. Which I didn't want to do as I was pretty sure I would never use their services again. After another literally hour in the parking lot online and on hold for 35 minutes trying to complete the return contract without creating an account for the principle of it all , I finally gave in created an account and finished the transaction. Seriously though whether you believe it or not I am so respectful and patient when it comes to retail. I recognize that we are all equal and no one deserves to be harassed or belittled for doing their jobs. I have been witness to some very unreasonable people towards employees and it's disappointing. I just want companies and employees to recognize that our time matters too. Thank-you

Tom J. 
Évaluation :
5

staff where helpful

clifford M. 
Évaluation :
5

No improvement needed. Staff was excellent.

John K. 
Évaluation :
4

Friendly and efficient staff..great service..

Neil S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriele S. 
Évaluation :
1

Had to lineup even though I had a reservation and then the truck was not back from the day before. Had to wait 45 minutes for it to come back. And then I had to lineup to return the truck. In future I will use Home Depot or some other rental agency.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORNE G. 
Évaluation :
5

Increase staff presence

Demefwar U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
3

bit hectic and crowded in parking area

Gerald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Fast efficient service as always. I live the extended house of this location for pick up and return.

Eyan W. 
Évaluation :
5

great service

Dwayne B. 
Évaluation :
5

Everything was good..

yama J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKEEM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen C. 
Évaluation :
5

had to spray out the inside of the trailer due to dust and dirt before loading furniture. kid in the yard was working very hard. could have used some help. busy place. nice staff.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sivanesan K. 
Évaluation :
1

If you honor a reservation guarantee Make sure you credit the $50 Next time won't be driving 45 mins to another location to pick up Twice this has happened

Andrew D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
3

Online check in takes LONGER than in person and I still had to go inside to see the staff anyway… was quite annoying

Chantelle R. 
Évaluation :
5

I had left the back end with soil because one of the plants had tipped over on the move. I asked for a broom so that I could clean it up. The attendant insured me that he would take care of it. I was surprised and delighted that he took care of it for no charge. Wish there was better parking on site but all in all great experience.

JohnRoss W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sivanesan K. 
Évaluation :
5

I've always had excellent service from this location. Special shout-out to Cody, who is consistently very helpful and competent.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Very friendly service and helpful

patel P. 
Évaluation :
5

Friendly and quick service. The way it should always be. Thanks

PANAGIOTIS S. 
Évaluation :
5

Amazing experience from first call, to the young man that unhooked the trailer !!! Highly recommend Uhaul ! Thankyou TraVis

Travis G. 
Évaluation :
3

Check your trucks before sending them out. The moulding for the wind shy was flapping in the wind and there was a horrible squealing noise that I had to listen to for 3,5 hours. Plus the rack they left someone else's trash in the vehicle that I had to dispose of.

Judy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
1

I had to through away a lot of my things because there was evidence that there was rats in my storage unit. I have pictures. I reported it to the staff Saturday March 19th, 2022. And no one has contacted me about it at all. I need to be re-embursed for all the stuff that I've lost. For a company that's been around so long and that is so popular, I expected better.

Malika H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin p.  |  Expérience générale 
Évaluation :
3

Answer the phone more

JAYV M.  |  Premières impressions 
Évaluation :
4

Hi there, I would appreciate an email copy of my invoice.

Paul B.  |  Premières impressions 
Évaluation :
4

No lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.

Amal P.  |  Online Move In 
Évaluation :
5

It was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!

Duncan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALEE M.  |  Premières impressions 
Évaluation :
4

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Maureen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley F.  |  Expérience générale 
Évaluation :
3

Inside the storage there is no light, it is difficult to see what is inside

Juan C.  |  Expérience générale 
Évaluation :
1

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed   and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

KARENP C.  |  Premières impressions 
Évaluation :
3

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

leah d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolin A.  |  Expérience générale 
Évaluation :
3

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN S.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55' TV. She didn't hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S.  |  Premières impressions 
Évaluation :
1

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn't let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Ashish B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE S.  |  Premières impressions 
Évaluation :
4

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Brett L.  |  Expérience générale 
Évaluation :
5

Lighting is needed in the storage unit

Shelley M.  |  Expérience générale 
Évaluation :
5

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Ronald C.  |  Expérience générale 
Évaluation :
5

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Annette B.  |  Expérience générale 
Évaluation :
5

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

BRENT M.  |  Online Move In 
Évaluation :
1

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren't running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Laurig N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B.  |  Premières impressions 
Évaluation :
4

I believe the storage units are too expensive in comparison to local storage locations.

Suzanne L.  |  Expérience générale 
Évaluation :
4

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T.  |  Online Move In 
Évaluation :
5

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Deborah H.  |  Expérience générale 
Évaluation :
4

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Brett L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Expérience générale 
Évaluation :
2

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it's not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
3

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Meredith J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daryl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall M.  |  Expérience générale 
Évaluation :
1

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1,5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Moez H.  |  Premières impressions 
Évaluation :
1

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Lyndsey D.  |  Expérience générale 
Évaluation :
3

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Judith C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith d.  |  Premières impressions 
Évaluation :
3

Storage definitely needs better lighting and the hours need to be more convenient for customers

Rohan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cora c.  |  Expérience générale 
Évaluation :
2

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

DARRELL C.  |  Expérience générale 
Évaluation :
5

great work

kelly B.  |  Expérience générale 
Évaluation :
5

Everything went smoothly thank you

Rita A.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

David F.  |  Expérience générale 
Évaluation :
5

Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can't say enough about her! She was so very helpful and always pleasant! Thank you again!

MELISSA S.  |  Expérience générale 
Évaluation :
5

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

CHRIS L.  |  Expérience générale 
Évaluation :
4

Unit had a small leak in upper back corner

Ian S.  |  Expérience générale 
Évaluation :
3

Unfortunately it wasn't a good experience most of the times I had trouble getting into my unit the pad for the access code didn't work. Will be nice if they have extended hours like until 9 pm.

Ines T.  |  Expérience générale 
Évaluation :
5

Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Maureen F.  |  Expérience générale 
Évaluation :
1

Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

Tasha P.  |  Expérience générale 
Évaluation :
2

No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

melody p.  |  Expérience générale 
Évaluation :
1

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

daryl b.  |  Premières impressions 
Évaluation :
3

Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Laura F.  |  Expérience générale 
Évaluation :
5

Great knowledgeable staff.

Maureen F.  |  Premières impressions 
Évaluation :
4

Suitable for my needs

david h.  |  Expérience générale 
Évaluation :
5

Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

GRACE S.  |  Expérience générale 
Évaluation :
4

satisfifed

Joanne J.  |  Expérience générale 
Évaluation :
5

Very good location to deal with. Very pleased. Thank you.

Steve P.  |  Expérience générale 
Évaluation :
5

My experience was great, easy to rent and easy to get out of)

ANGELA L.  |  Expérience générale 
Évaluation :
5

I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

GRACE S.  |  Premières impressions 
Évaluation :
3

Overall my experience was fine, had a few issues, which was resolved quickly!

Todd C.  |  Expérience générale 
Évaluation :
5

Excellent service

BRIAN R.  |  Expérience générale 
Évaluation :
1

Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

Susan L.  |  Premières impressions 
Évaluation :
5

I will definitely use your storage units again. 2nd time I have used this service.

CRYSTAL C.  |  Expérience générale 
Évaluation :
5

Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Agnes W.  |  Réservation 
Évaluation :
5

Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Audrey T.  |  Expérience générale 
Évaluation :
2

Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

Angela B.  |  Expérience générale 
Évaluation :
3

2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

martin z.  |  Expérience générale 
Évaluation :
4

Clean and Accessible

Carol Ann B.  |  Réservation 
Évaluation :
5

It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

LYNNANN M.  |  Expérience générale 
Évaluation :
1

We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Clyde B.  |  Réservation 
Évaluation :
1

I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Peter L.  |  Réservation 
Évaluation :
1

DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

Jody H.  |  Expérience générale 
Évaluation :
4

Very good service when require extra space.

greg b.  |  Expérience générale 
Évaluation :
5

Very very professional and helpfull

Audrey T.  |  Réservation 
Évaluation :
1

Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.

turner h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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