Customer Reviews for U-Haul Moving & Storage at Taunton Rd

12 275 évaluations

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKBENNETT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MOHAMMAD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurent R. 
Évaluation :
4

Hi there, I would appreciate an email copy of my invoice.

Paul B.  |  Premières impressions 
Évaluation :
3

how about getting the fuel right upon returning

STEPHEN L. 
Évaluation :
5

Overall a good experience for first time using uhaul. Truck smelled a little bit nothing major Will definitely be a repeat customer when I need another rental

JOHNFERNAND J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mushahid K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLEN C. 
Évaluation :
4

Some of the staff need basic business etiquette training.

Lisa H. 
Évaluation :
4

No lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.

Amal P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen R. 
Évaluation :
4

Cliff was great to deal with.

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIBROM H. 
Évaluation :
4

There was no lock provided in the storage unit as mentioned in the email/text message I received from uhaul. I had to purchase one from the office. The entry way to the storage unit building did not have a slope where I could drag/push the cart loaded with heavy stuff. I had to lift the cart up, which made it difficult. Otherwise the experience was seamless and facilities are good.

AMAL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELTHOMAS P. 
Évaluation :
3

Store is so crammed with stuff it can be closterphobic for some customers

Kelly N. 
Évaluation :
4

Your staff were awesome, very friendly, quick efficient and explained everything The only issue, room to move. Too many things packed in too small a parking lot and it puts stress on getting in and out without damage. The lot is not laid out very well at all. I would choose another location just because of that but they were the only ones with a car hauler, which really sucked towing into that lot. I had zero room to make a turn or back it up. Take the trailers to a place with more room.

DERRICKR F. 
Évaluation :
3

I was a bit dissapointed, when i picked up the trailer the lights weren't working then when we finally bent the wire it worked. Once we got the lights to work we had a rear marker burned out in the back. I think quality control is important, im disappointed I wasn't offered a discount as im a regular.

CORNELIUSD Z. 
Évaluation :
5

Great staff, very helpfull !

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

All went well with this rental. We are very happy with the staff and the equipment. Thanks

GARRY G. 
Évaluation :
1

Reservations was at Jug city at 1330 Ritson road unit 1 for 11am. Sonny guaranteed he would be there at 11am went to pick up the moving truck the place was closed. Spoke to uhaul customer service they rebooked me to the uhaul 515 Taunton road picked up the truck battery died Had to cancel the move....I hope I don't get charged for this waste of my time I would like to be contacted at 416-230-9289 to discuss this issue.

RAMNARASH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANMICHAEL C. 
Évaluation :
5

Friendly service very helpful..would recommend to anyone

DOMENICO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
4

Check trailer door for easy open and closing. I was unable to open the door! I had to return to pick up another trailer, it cost me time and extra fuel expenses.

ALLANW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARALYNN ROCHELL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine P. 
Évaluation :
5

Make it possible to upload drivers license from PC and make it possible for Customers not to use their phones if they walk in and want to pick up their equipment.

OLEKSANDR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDLEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELJOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Perhaps stop customer to do what your employees supposed to do like checking in an out. This should be discussed as customers pick up the rental. Not everyone has signal nor have phones.

EDGARDON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT O. 
Évaluation :
5

Clean the truck and remove the dirty covid mask the last customer left behind.

Kevin C. 
Évaluation :
5

Only thing is make process faster if possible

ROBERT O. 
Évaluation :
5

They do a very great job. The fellow check it while I was there. Said it was find. . I returned it in The same state I received it. If you noticed. I have used your service many times in the last year. I trust in your service.

BASTIAN V. 
Évaluation :
5

Super easy and convenient. Would use the services again for sure.

SHANE H. 
Évaluation :
5

Your after-hours process does not work and needs to be fixed. This is twice that I have tried to use your app and it doesn't work. The first time your software couldn't find my location and the second time when it asked for me to take a picture of the returned equipment, it wouldn't let me upload a photo or take a photo; the camera screen was black and no photo could be taken and I couldn't complete the process. Very frustrating and in need of repair at your end. Don't offer a service that you haven't checked out to see if it works or not.

Kevin B. 
Évaluation :
5

Very friendly service. Accommodating and helpful

RAJA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKHIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELD B. 
Évaluation :
4

Not sure how the avoid the lines works since I filled everything out online because you still have to get in line to sign papers but overall great job people!

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent G. 
Évaluation :
5

Trailer I rented needed sweeping out and exterior was covered in road grime but worked well no issues. Insuring equipment is clean before renting would be great.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jagpreet S. 
Évaluation :
2

This was far and beyond the worst experience I've had moving, and it's all thanks to UHaul. I had my truck booked over 3 weeks in advance to be picked up on Sunday, November 28th from a location in Toronto that I chose due to its close proximity to my house. I was then completely blindsided when I got a call from a UHaul representative in the late afternoon on Friday, November 26th saying that they misplaced my truck. This is clearly a MAJOR obstacle as I had plans to move my entire apartment to a new city in 2 days... I was told that there was a truck I could use in Oshawa, and that I'd get 100km extra in mileage as well as $50 off my rental cost. I had no option but to accept that despite the major inconvenience. So I commuted an hour out of my way, just to drive the truck back in the opposite direction that I was going in order to load it up with my belongings in Toronto. Once I had the truck loaded up and began my drive to Montreal, I was less than shocked at this point to realize that the truck was in no way equipped for winter driving in the snow. On the highway, I was forced to pull over every chance I had to manually de-ice the windshield, because the wipers did absolutely nothing. As a cherry on top, once returning the vehicle in Montreal and receiving my final bill, I realized that there was never $50 taken off the cost like I was promised. Quite frankly, $50 off is nothing considering the amount of hardship I was forced to overcome due to UHaul's poor service and it's vehicle. Overall, this was hands down one of the worst company experiences I've ever had. It's safe to say that I'll never use UHaul again and am making sure others don't have to go through similar situations as me with this unfortunate company.

Jeremy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN N. 
Évaluation :
5

Can't think of anything

John M. 
Évaluation :
3

We had no direction on the use of the trailer. Thus we had difficulty unhitching the trailer at the drop off location. Trailer was dirty and no one instructed us to look over the trailer We took pictures to upload but your system didn't take them

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eyan W. 
Évaluation :
5

The service was fantastic. The current staff is super friendly and super helpful. They solved a huge problem we were in, and they saved our asses! Bravo Bravo Braco

Rodney D. 
Évaluation :
5

I tried to return after hours. On self return I couldn't upload the pictures.

THELEPAN V. 
Évaluation :
5

Windows were covered in ice and snow There was no brush or ice scraper so I could not remove it Recommend having windows cleared or have a scraper in the truck

Marcel T. 
Évaluation :
5

All was excellent!!

LINDAANN Z. 
Évaluation :
5

Lady on the counter was really nice. Made it easy. The dude in the back was efficient and friendly. The line up could move faster in the am , but realistically it's covid and you can't have that many people working in a confined area. So I think everything was great .. and people just need to be patient.

KENNETH M. 
Évaluation :
3

Your staff didn't seem happy to be working. The man I dealt with was reminding his colleague of protocols but had what looked like a vaping device on the counter. Not a great impression

CLANCY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENEG C. 
Évaluation :
5

Excellent staff at this location!! Professional, helpful and well organized. We are moving from Ontario to British Columbia which is stressful at best, but they made this part of the move stress free!! Thanks to everyone!

JEFFREYP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYGREGG SAN M. 
Évaluation :
3

The equipment and truck were fine. The front desk staff were not helpful. 4 staff members at the desk who were more interested in chatting with each other about their new cell phone than focusing on the customer. When returning the truck, the front desk staff again ignored me when I walked in as they were talking. Eventually they noticed me and said to just pull around the building and honk. The one person working in the back (Marshall) was very helpful, checking me in, while also repairing a truck as the rest of the staff did nothing. Waste of everyone's time when they could be helping.

JOHNMICHAEL S. 
Évaluation :
4

Only issue I have why we get after hours delivery charges?

Farid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANELINDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DYLANISAAC T. 
Évaluation :
4

Pick up guy was nice.

NICHOLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC K. 
Évaluation :
4

The cab of the truck was fine as was the exterior. I did not look in the back until we were loading and found it had not been cleaned out. I should have looked before leaving the lot but the situation was stressful and urgent. When I returned the truck the attendant was not very pleasant and basically scolded me although I was not charged any extra. I had assumed the back would have been cleaned prior to renting the equipment out again.

Shelley B. 
Évaluation :
4

Please make sure the trailer is swept out but still love u haul Taunton and Wilson

WILLIAM T. 
Évaluation :
5

Quick and easy pick-up

SCOTTJAMES I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie D. 
Évaluation :
5

If you want cars to be filled with gas after use, have them filled full and then ask for the same instead of having customers guess how much it was previously

ANTHONYB P. 
Évaluation :
2

I have rented from this location many times, there is ALWAYS a problem (not sure why I don't find another company or location other then it's the closest to my home). Yesterday, it was time to play find the vehicle!! The employee sent me on a wild goose chase to find the van I had rented. After coming back 2x to office (he acted like I was in the wrong and bothering him for not knowing where the van was), he finally went around the back and behind the rental storage units to find the van that he handed me keys too!! Meanwhile, there were several vans located just outside the door! What a joke!!

ROYD R. 
Évaluation :
3

The truck truck was dirty and smelled really bad. You could tell that the inside wasn't cleaned after each use. I was choking so bad that I had to roll down the windows despite the cold. It smelled like weed and unwashed bodies combined. Dash board and corners of the truck had food crumbs all over. This is my 3rd time renting a truck from this location and this experience remains the sane. The trucks always smell.

Ebanehita Joan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAID A. 
Évaluation :
5

Excellent service!

DOUGLASRAYMOND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISP H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

Always had great service from this location

FRANCISCO S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig E. 
Évaluation :
4

2nd time I have used this place within 3 weeks. Both issues I have had is finding the vehicle after being given the keys!

NIMESH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIZCLAUDIO AL L. 
Évaluation :
1

Was also double charged and over charged

BRENDAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSONGILBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
2

Before i get into the issues, John who met me outside of normal business hours was pleasant, helpful and professional. First issue, for a mid month move, i couldn't get a truck the size i wanted and wasn't able to get the size i wanted because it wasn't available. Granted, my move date came together very quickly for a number of reasons and i booked a little more than a week out but it is mid month. Very surprising. The thing that upset me most on this was not that i couldn't pack everything and i have to go back. It was that the drop-off location for my truck had 3 trucks the size i wanted sitting in their parking lot and i know they hadn't been used in a while based on the the amount of snow on them. The trucks are available but it appears that either U-Haul does not want to rent them for some reason such as winter safety, or the company os doing a poor job of inventory control. Second issue, truck and trailer were fine but there was zero convenience to this rental. I had to pick up and drop off the trailer at a completely different locations, adding stress to what is already going to be a stressful day. Maybe this is already being contemplated or the company does not see revenue to offset the cost of transporting the "in desire" trucks to markets guaranteed to rent them. Going forward, I will use pods to save on the frustration. I will say that everyone I dealt with in person was really good. Polite, empathetic and professional so I believe your corporate culture is very strong so hats off to you for that. However, you need to look at your inventory control because you are probably costing yourself money at a minimum and for me, failed to provide me the service I expected. Simple comparison for you. Check your 20 or 26 foot truck total in Almonte, Ontario. Then take a look at how long the have been there and how small this population is.

Scott H. 
Évaluation :
5

Nothing , this location is so friendly and helpful

RODNEYJAMES W. 
Évaluation :
2

This location needs more workers as the person who is responsible for the returning vehicles is by himself and there were 5 or 6 vehicles waiting to be returned which caused havoc on the property for those vehicles that were trying to leave as well as the office had another 5 people waiting to get their vehicles!

Arthur D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISAJ A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JARRETT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHERH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
1

Guy/girl they at the front desk is useless , didn't want to book me a storage unit unless I did it through my phone which I didn't know how to. Eventually (after 15min of standing there complaining he did it on his computer) Truck has a broken air vent

RICHARD H. 
Évaluation :
5

It was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!

Duncan M.  |  Expérience générale 
Évaluation :
3

Make it easier for late night trailer drop offs. There should be a separate area for trailer returns and truck returns. Finding a spot that was not blocking other equipment and was not blocking entrances or parking spots is a challenge. Additionally you need to consider making more room to allow better turning area for those picking up and dropping off trailers as it is currently limited due to the significant volume of other trailers and equipment in the main lot.

VICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALEE M.  |  Premières impressions 
Évaluation :
4

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Maureen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley F.  |  Expérience générale 
Évaluation :
3

Inside the storage there is no light, it is difficult to see what is inside

Juan C.  |  Expérience générale 
Évaluation :
1

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed   and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

KARENP C.  |  Premières impressions 
Évaluation :
3

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

leah d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolin A.  |  Expérience générale 
Évaluation :
3

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE S.  |  Premières impressions 
Évaluation :
2

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it's not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C.  |  Premières impressions 
Évaluation :
1

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

daryl b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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