Évaluations des clients U-Haul Moving & Storage at Taunton Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Taunton Rd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Leigh R.
Évaluation :

Le client n'a pas laissé de commentaire.

AMBERLYNNE S.
Évaluation :

The lady who was at the desk when I rented the truck is amazing!!!! I adored her! So friendly, and funny too.

BRITTNEELL M.
Évaluation :

Terrible vehicle!!! As soon as it hits 60km the truck shakes uncontrollable. It's a Hazzard to drive and for other vehicles on the road. Other cars honking difficult to control and stay on the lane. Very very disappointed in this truck. I paid a bit over $200 it wasn't worth a dime. When back at the uhaul Taunton rd the return vehicle guy rambles on how to drive it.. turn off heat etc are you kidding me. Jeopardize my life and my passenger. Then went inside to pay the $24 ish difference on my bank card I tell the inside man it's a terrible unsafe truck. He says yes we know it's an old truck.!!!!!!! What!!!!! Why are you renting it out???,, it was 26 ft truck. Went from Oshawa to Blackstock and my rental apt is in Ajax. Do you know how nuch traffic there is on the road. My relative is a durham police officer I was about to phone him to complain and he could of followed me back to Oshawa uhaul. Never never never again. I have rented uhaul trucks in past many years ago but never never again. My life is Worth living. Brittnee Mcdonald

OMAR M.
Évaluation :

Le client n'a pas laissé de commentaire.

KAITLYN RENEE A.
Évaluation :

Le client n'a pas laissé de commentaire.

Daryl M.
Évaluation :

Awesome staff, quick and friendly service! No complaints at all, 5 stars!!!

HEATHERM H.
Évaluation :

Le client n'a pas laissé de commentaire.

GILLIANM S.
Évaluation :

A had reserved a furniture dolly and none were available on the day....not happy about that...

Edward C.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMESR B.
Évaluation :

These trucks need to be 4wd in Canada as getting around in the snow is very difficult and very irritating considering you charge top money for these trucks as I can rent 4wd from other rental companies for almost the same amount with unlimited mileage .

Matthew H.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIANR E.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrell B.
Évaluation :

Le client n'a pas laissé de commentaire.

WESLEYRICHARD H.
Évaluation :

Free coffee

judith D.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERTG W.
Évaluation :

Van was buried in snow. We had to search for it in the lot and clear a foot of snow off with our hands. Upon returning van, the guy wasn't friendly and we had to go into the office and wait in line for 10 min to return it. We had good service here before and was not impressed this time.

MICHAEL N.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHERD N.
Évaluation :

The only thing that I would say wasn't the best was the drop off. I waited quite awhile. Then I went in and was told just drop it any available spot. I went to unload it and the yard guy started yelling for me bit to unload there. He should have come and have me instructions as I sat there for 15 mins watching him walk around the yard.

MICHAEL B.
Évaluation :

Parking for customer owned vehicles while using their rental.

Leah T. | Online Move In |
Évaluation :

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

CLAUDETTE M.
Évaluation :

Employee misinformed us of the policies you have in place, misquoted us due to this and did not inform us they closed at 4 and we would be charged outrageous fees for dropping the truck off after 4pm though we had the truck until 6:45

TODDG D.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNA M.
Évaluation :

After booking the truck on the phone, I reived a text with link to website. I tried to adjust pick up time, do early check in, but consistently site said you have no reservation. I had to call to do everything and was worried I would show up for my truck and be told you have no reservation.

Jeremy T.
Évaluation :

Truck was in good working order just asked that the pictures be updated trucks got dings all over it lol but over all was happy went well and the inside could have been Clean but all in all satisfied got the job done

Rand E.
Évaluation :

The day was rainy and when we opened the trailer to load the furniture the floor was wet so obviously a seam was letting water in - overall not a big issue

Hamad I.
Évaluation :

I booked truck at 850 king w oshawa they changed the pickup even though truck was avilable and booking was confirm

Dason L.
Évaluation :

Thanks

Christopher S.
Évaluation :

Clearing the windshield of snow.

Kevin I.
Évaluation :

Le client n'a pas laissé de commentaire.

CASSANDRAZ D.
Évaluation :

Great service. When I went to pick up van it wasn't available at my preferred pickup location, customer service found the next closest location and reduced the mileage charge. Everything went well. 👍👍

JUSTEN L.
Évaluation :

Le client n'a pas laissé de commentaire.

David M.
Évaluation :

Everyone was professional, helpful and cordial.

Amreen A.
Évaluation :

Amazing customer service. Staff was very helpful and friendly! Appreciate your assistance.

Angelo I.
Évaluation :

Why would you only have 1 hour parking but don't notify at time of booking?? If people knew, they would get dropped off rather than have to scramble last minute. There was no brush to wipe snow off windshield and I had to use my own. Tires on truck were bald and I could not make it up my driveway. The guy that helped me inside was helpful and he was the only positive part of my experience.

JAMESR H.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIELAI B.
Évaluation :

Le client n'a pas laissé de commentaire.

CATHERINE T.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID W.
Évaluation :

The team member working the desk was sending people outside to get the returning trucks inspected but there was no one there to do it. We and other customers explained this to him and he was very argumentative. After explaining this two times he came out himself to check the trucks over and was a little rude as this seemed t be an inconvenience for him.

Joseph W.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah H. | Expérience générale |
Évaluation :

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Amanda S.
Évaluation :

Great experience !

DAJONROY D.
Évaluation :

Le client n'a pas laissé de commentaire.

HAMMADTANVEER H.
Évaluation :

Customer service and friendly staff.

Nishanthan A.
Évaluation :

Le client n'a pas laissé de commentaire.

SALMAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAELS G.
Évaluation :

Outstanding service from Victoria and her team.

dennis K.
Évaluation :

If there's a vehicle booked, and you know which one it is, could you please set it aside at an easily accessible location for the customer to retrieve and drive off with? With so many vehicles at this location, and parked so tightly, it makes getting out quite nerve-wracking (and also difficult to inspect prior to driving off). Establishing a 'pick up gazebo' (similar to the drop off one currently there) would be awesome. Also, please save more space for customer parking, especially for those that will be leaving their vehicles at the location while using the U-Haul vehicles. Parking at this location is excessively limiting.

Brett L. | Premières impressions |
Évaluation :

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Angela F.
Évaluation :

Cant say there is any need for improvement. I use uhaul frequently and have no complaints.. Maybe a discount lol

KHOA D.
Évaluation :

Le client n'a pas laissé de commentaire.

TIMOTHYB H.
Évaluation :

The best location that I have ever dealt with , pretty streamlined checkout system, even with out a smartphone.

Ronald P.
Évaluation :

The only issue was in regards to the after hours return process. Following the instructions for the "uhaul.com/Share" app exactly as instructed resulted in a failed attempt to complete the return process. Loggin in resulted in a notice that I had "no rentals or reservations"! Therefore, unable to return something I did not have! I did call the 1-800 number, soke to a rep and explained, they logged in comments to my file of the events, and still I received an email receipt the following day with an added charge for the after hours drop off without completed the return process online! I had to go back, explain and get credited. An added trip and time because your process did not work and also being billed for having returned equipment of a 24 hour rental 12 hours early where you could have rented it again an added revenue! Not a pleasant experience! Blaming the process not the location! All staff at this location were very courteous.

ALFREDJAMES A.
Évaluation :

great service and very professional thankyou very much

Fernando P.
Évaluation :

Le client n'a pas laissé de commentaire.

ARUNKUMAR J.
Évaluation :

The wait was more than 20 minutes, also despite uploading the license during booking had to do it all over in the store. The computer at the store was competing with snail interns of speed.

TYLER G.
Évaluation :

Was half hour late to pick up. Was told by desk associate I am lucky he's working because most employees are difficult when client are late for the reservation. When I was told on the phone I didn't need a reservation. Weird to guilt clients for something they're told they don't rally even need. I was trying to be courteous to you guys to have the day planned accordingly. When it came to drop off I had to wait outside for close to 20 mins while the guy struggled with his electronic check in gun. After 20 mins I was handed the sheet and told to to hand this to the guy at the desk. After another 20 minute wait for the line inside of course. I've used this location in the past and it's ever been smooth or professional. Never again will I use Uhaul for cargo van needs here and there. Big box stores offer the same with less headache

DAVIDP A.
Évaluation :

Le client n'a pas laissé de commentaire.

John E.
Évaluation :

Prices changes from online quote, drop off location moved 20 minutes away, would never recommed

Cindy C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul M.
Évaluation :

Outside and inside of trailer was filthy.

RAYMONDGERARD S.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL C.
Évaluation :

Better communication regarding the modality of return and self check out.

COLINA A.
Évaluation :

Counter agent and return agent were courteous, efficient and extremely helpful.

IFTIKHARAHMAD Q.
Évaluation :

Victoria was super nice and helpful

Rob S.
Évaluation :

The person at the location in Oshawa was very nice to deal with.Didnt get here name.

David M.
Évaluation :

N/A

Imina E.
Évaluation :

Le client n'a pas laissé de commentaire.

aric D.
Évaluation :

I rented online. The 6 furniture blankets were not placed in the truck as required. Had to go in and wait for somebody get some. Was told the person I needed was in the back lot. After 10 minutes went back in...again, and asked where this person was. Another person found him and I then got the blankets which should have been ready to go.

MONICAD F.
Évaluation :

Le client n'a pas laissé de commentaire.

MARKO P.
Évaluation :

Great customer service .

michael G.
Évaluation :

Very professional

Kevin P.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANG R.
Évaluation :

Staff very knowledgeable and helpful attaching and detaching trailer . Most satisfied

MAGEDSHOUKRY KAM G.
Évaluation :

Very helpful and nice staff

PAUL C.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

Great service! Helped me get through the online paperwork that I did find a bit confusing. It was effortless when returning the vehicle. I would recommend this location and will be using them again!

DEREK C.
Évaluation :

Have been dealing with this location for years and the staff are always excellent in providing service.

BABAK S.
Évaluation :

Over charged for 50 kms driving with a truck, how much gas can your trucks take? 80$?! Unbelievable The truck was picked up dirty but returned clean!, no place to be charged another unacceptable 25$

Mark V.
Évaluation :

Victoria and her staff are wonderful, my favourite UHaul location

Nicholas H.
Évaluation :

Le client n'a pas laissé de commentaire.

MAGED G.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan H.
Évaluation :

Dash/cup holders not clean, too expensive probably would use an alternative if possible

ROBERTS S.
Évaluation :

Can you keep the has full in the trucks it's easier to fill it with the right amount

ROBERTS S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gordon J.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank A.
Évaluation :

Staff were helpful and I was in and out in 15 minutes

Scott F.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVIDB B.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAELF D.
Évaluation :

Fast efficient service and easy returns.

MICHAELA R.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTINB L.
Évaluation :

Engine light was on, was told not to worry about it, as it wasn't a big deal, a very tension drive to Orillia

Martin L.
Évaluation :

Didn't have truck I reserved 40 days prior to date, had to use a smaller one. Which resulted in me having to rent another truck( more money for UHaul

TYLERM D.
Évaluation :

I reserved at one location and never did get the confirmation call from u haul the next day as i was told. Called toms food store the day before my rental to confirm if it was going to be there and that guy asked me to wait as he had customers and set the phone down. Heard him dealing with customers selling lottery tix etc for 5 mins and he never came back to phone so i hung up. Then i messaged uhaul asking if i had a truck and uhaul called me back said all good i got a reservation. Showed up to toms food 9 am guy screamed at me said i told you we didnt have that truck. Called u haul they said yeah you got reservation diff location. Once got to uhaul all was smooth but they just switched my location without telling me is all that was annoying

Randy H.
Évaluation :

Le client n'a pas laissé de commentaire.

Wenge Z.
Évaluation :

Very helpful and convenient.

JAMESA H.
Évaluation :

The Staff at the Oshawa Taunton Rd facility are fantastic. Everything was quick and very well organized even during this pandemic. The truck was clean but smelled like marijuana (not anything uhaul can do about that) but the back tires were so bare I considered stopping at the scales on the 401 to have them looked at by the MTO. I repeatedly got stuck if I stopped on the smallest bit of snow. The staff member accepting the return even commented that they have trouble in their own lot. I understand tires are expensive and consumable, but with this truck it's a safety issue. At one point stopped in an unplowed lot with an inch of snow and a slight incline it was 45 minutes getting the truck out.

thilaka v. | Premières impressions |
Évaluation :

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it’s not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

THILAKA D.
Évaluation :

Le client n'a pas laissé de commentaire.

AMIR R.
Évaluation :

I think the prices are not reasonable for each mile. Lower prices are highly suggested.

RALPHTHOMAS P.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew T.
Évaluation :

Le client n'a pas laissé de commentaire.

Sterling R.
Évaluation :

Make sure that the furniture pads are in the rental truck. This is the second time that I paid for furniture pads and I didn't get any.

Peter N.
Évaluation :

Similar experience as my other reviews. Very busy location but minimal staff working. The staff are courteous and helpful.

ANDREWSCOTT JAME M.
Évaluation :

Le client n'a pas laissé de commentaire.

James Y. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

John G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Meredith J. | Premières impressions |
Évaluation :

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Lori C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Daryl S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sherry t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Randall M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Moez H. | Premières impressions |
Évaluation :

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1.5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Lyndsey D. | Expérience générale |
Évaluation :

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Judith C. | Expérience générale |
Évaluation :

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Carrie D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

judith d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rohan c. | Expérience générale |
Évaluation :

Storage definitely needs better lighting and the hours need to be more convenient for customers

cora c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DARRELL C. | Expérience générale |
Évaluation :

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

kelly B. | Expérience générale |
Évaluation :

great work

Rita A. | Premières impressions |
Évaluation :

Everything went smoothly thank you

David F. | Expérience générale |
Évaluation :

Everyone was very helpful.

MELISSA S. | Expérience générale |
Évaluation :

Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can’t say enough about her! She was so very helpful and always pleasant! Thank you again!

CHRIS L. | Expérience générale |
Évaluation :

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

Ian S. | Expérience générale |
Évaluation :

Unit had a small leak in upper back corner

Ines T. | Expérience générale |
Évaluation :

Unfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.

Maureen F. | Expérience générale |
Évaluation :

Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Tasha P. | Expérience générale |
Évaluation :

Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

melody p. | Expérience générale |
Évaluation :

No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

daryl b. | Premières impressions |
Évaluation :

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

Laura F. | Expérience générale |
Évaluation :

Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Maureen F. | Premières impressions |
Évaluation :

Great knowledgeable staff.

david h. | Expérience générale |
Évaluation :

Suitable for my needs

GRACE S. | Expérience générale |
Évaluation :

Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

Joanne J. | Expérience générale |
Évaluation :

satisfifed

Steve P. | Expérience générale |
Évaluation :

Very good location to deal with. Very pleased. Thank you.

ANGELA L. | Expérience générale |
Évaluation :

My experience was great, easy to rent and easy to get out of)

GRACE S. | Premières impressions |
Évaluation :

I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

Todd C. | Expérience générale |
Évaluation :

Overall my experience was fine, had a few issues, which was resolved quickly!

BRIAN R. | Expérience générale |
Évaluation :

Excellent service

Susan L. | Premières impressions |
Évaluation :

Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

CRYSTAL C. | Expérience générale |
Évaluation :

I will definitely use your storage units again. 2nd time I have used this service.

Agnes W. | Réservation |
Évaluation :

Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Audrey T. | Expérience générale |
Évaluation :

Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Angela B. | Expérience générale |
Évaluation :

Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

martin z. | Expérience générale |
Évaluation :

2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

Carol Ann B. | Réservation |
Évaluation :

Clean and Accessible

LYNNANN M. | Expérience générale |
Évaluation :

It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

Clyde B. | Réservation |
Évaluation :

We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Peter L. | Réservation |
Évaluation :

I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Jody H. | Expérience générale |
Évaluation :

DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

greg b. | Expérience générale |
Évaluation :

Very good service when require extra space.

Audrey T. | Réservation |
Évaluation :

Very very professional and helpfull

turner h. | Expérience générale |
Évaluation :

Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.

Non reviews have been submitted for this location.

Retour
Haut de la page