Évaluations des clients U-Haul Moving & Storage at Taunton Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Taunton Rd

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Peter N.
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Le client n'a pas laissé de commentaire.

Tina B.
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Le client n'a pas laissé de commentaire.

PETER N.
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Upon returning the equipment there was a lengthy wait as there was only one yard employee working. Wifi did not work outside

James R.
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Le client n'a pas laissé de commentaire.

MICHAELW B.
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keep doing what you are doing, works for me.

Jerzy W.
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Le client n'a pas laissé de commentaire.

Michaeline C.
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Took over 45 mins to even get to counter to rent a truck and then was quoted 400 deposit for a truck rental when on the phone they said it was only 100 deposit

Ryan S.
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Le client n'a pas laissé de commentaire.

DILANNOEL P.
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Le client n'a pas laissé de commentaire.

Brian E.
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Judt keep on being the friendly and courteous staff that you always have been. 10+

Pramod J.
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Keep it up

Wayne W.
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Fast, friendly and professional. I didn't realize how easy it would be. Online check- in prior to picking up was a great idea.

robert G.
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Le client n'a pas laissé de commentaire.

darren M.
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Chose to do the mobile pickup option for the first time and it did not go well. Arrived to find my truck not in the main lot, called and spoke to a rep, as I was talking I decided to wander to the back lot behind the building next door where there was some trucks. Spot looked like a maintenace yard, it was pitch black out as I picked it up at night. Found my truck to be back there and blocked in. Rep on phone changed my truck to a different one, trying to do the picture verification in the pitch of darkness because there was no lights sucked as well as the lock wouldn't open on the truck, finally opened the back and got the keys, interior light did not work and there was so much spilt coffee in the cup holder it was like tar wiping it out and I had to stop to clean the inside of the windshield it was so dirty. Once I finally was able to drive away everything went well and returned it using the app which was ok

Lauren W.
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Le client n'a pas laissé de commentaire.

Kyle K.
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Le client n'a pas laissé de commentaire.

MARGARETLORRAINE L.
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Le client n'a pas laissé de commentaire.

Darel D.
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Le client n'a pas laissé de commentaire.

SIMON E.
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Well when I went to return the trailer there was only one cashier in 20 something people inside so much for social distancing and they were lined up outside kind of ridiculous they have three counters and no one there working except for one cashier had to wait at least 45 minutes to pay for my rentalnext time I guess I'll just let it go to my credit card $22 and some on cents I just figured I would pay with debit instead of charging it and paying interest what a mistake that was

henrica G.
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Not sure if I'd recommend....I waited in line and did the preliminary paper work. Then I had to go to my car and take pictures of license and download. This took several tries. The wifi was terrible. Then I had to line up again ....and the lineup was longer. The whole process took way to long.

LISA T.
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Lately I've been renting frequently with moving and getting daughter to university. I ALWAYS use this location and have never had a problem. Other people I know have tried different locations and have had headaches.

Terrell L.
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Le client n'a pas laissé de commentaire.

KESTON J.
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Hire me..

ENZOM B.
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Le client n'a pas laissé de commentaire.

EDWARDC N.
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Checking in and out was faster than expected. And the staff were nice. ( I've read some reviews that were opposite ). When returning the trailer I noticed one light was out on the left side - would suggest that you repair it. Thank you it went well. Tes

fernando A.
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All was good

KWAME A.
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great service

AISHASARAH-JEAN B.
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Le client n'a pas laissé de commentaire.

PATRICK S.
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Staff at this location are simply amazing! They each were very helpful in finding a suitable truck to assist us with our move . Though we had to change our moving schedule due to unforeseen issues with booking and the overall move , they were very understanding and were able to accommodate us. The employees were all very positive, warm and extremely hard working when it comes to the satisfaction of the customers. They each worked great with each other and demonstrated their teamwork excellently, all while the line up was out the door and with different needs from each customer they put everyone at ease and made us all feel like we were more than customers, but apart of the uhaul family. Our experience was great and we would definitely recommend this location to all friends and family.

JEFFREYJAMES O.
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This was the first time I had a little bit of disappointment with this location. On Saturday I arrived to U-Haul 5 minutes before closing to notify the staff that my friend, the driver, is on his way and did arrive as one of the staff members was about to lock the door at 7pm. Myself, I would have stayed the extra 5-10 minutes to check the truck back in but then I am a nice person who is all about customer satisfaction but unfortunately the staff that night would not do the check in return. I would highly suggest that U-Haul tell employees that if a customer returns a vehicle right at closing time, go ahead and check them in. That extra 5-10 minutes goes a long way with your customers.

Thomas U.
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The Corporate experience was very good. The representatives I spoke with were knowledgeable, helpful and very professional. I made three calls, each call I was on hold approximately 15 minutes. At the retail level, the employees were focused and efficiently helped me as quickly as possible. I would have appreciated a brief tutorial on the text message to confirm the condition of the vehicle prior to leaving the lot. Two issues stood out as problematic: 1. Serious irritation: When I pick up the rental, it had three-eights of a tank of gas, and I was informed that if I returned it with less that, three-eights of a tank, I would be charged. I knew I was travelling in excess of 150 kms through rural Ontario, but how much gas to purchase so that I would end up back at three-eights? I took a guess and returned the rental with five-eights of tank, but received no compensation for the extra gas. I feel that I have been taken advantage of and the retail office is double-dipping: the first dip is charging the previous customer for not filling up the tank, the second dip is relying on customers like me slowly refill the tank over time. Going forward, I expect the tank to be filled before I take the rental (Great idea, if I really need the rental, who has who over the barrel?). The rule of returning the rental with the same amount of fuel is being abused by this rental office. 2. A minor annoyance: Next to my vehicle was another that was oddly parked and at the back end was only inches away from my rental. It was difficult to enter my rental and then to back it out of its parking spot.

JOHN W.
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I paid with my debit and they took a deposit amount as well. Today when I received my receipt it said that I would be receiving a check in 4 to 6 weeks my deposit amount. Make sure you ask if you use debit.

John M.
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Le client n'a pas laissé de commentaire.

Stuart D.
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Keep doing what you are doing.

david M.
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i was really pissed trying to return the rental. I was told had to do it online and the 1st clerk wasn;t willing to show me how to do it. As it turned out you had to stand outside and directly UNDER the wifi box to do it finally. I don't want that kind of hassle returning something

Daniel B.
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Ty

Antonio D.
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Le client n'a pas laissé de commentaire.

ANDRE HENRIQUE D.
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Le client n'a pas laissé de commentaire.

TAMMYJE N.
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Great friendly staff. Easy pick up and drop off. Great experience.

YUSUF G.
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Le client n'a pas laissé de commentaire.

John V.
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Le client n'a pas laissé de commentaire.

BRENTMICHAEL W.
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Representative working at front was very short and did not explain the process well.

HARESHKUMAR GOPA A.
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Le client n'a pas laissé de commentaire.

Jhorrion B.
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Le client n'a pas laissé de commentaire.

Ryan R.
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No comment

Chris C.
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We reserved 2 of the larger trailers for a move. One of our helpers was limited on time and we planned on getting as much as we could moved in the shortest number of trips possible. When we showed up they had canceled one of the trailers on us and only had one large trailer available. They compensated us by giving us a smaller trailer and charging us for 2 small trailers which was a nice gesture but it didn't help the move go quickly. This is not the first or the second or even the third time that this specific location has messed up. In the past I've booked trailers on the web site and when I've shown up to the location they say that it has to be back in an hour or two as they have it double booked when I've booked it for the full day. I've rented from other locations and never had issues like I do at this specific location. It's been a few years since I've rented from uhaul and I'm not impressed to see that things haven't changed at this location.

fred B.
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Le client n'a pas laissé de commentaire.

MARK V.
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Although I inspected the trailer when I picked it up, I did not notice that the interior stunk like slipped motor oil. As we began to load the trailer with bedroom furniture, including a mattress, we had to stop and wash the floor of the trailer. It was very obvious that the previous renter used it to transport used motor oil and it had spilled but was never cleaned up. Thank you.

Andrea G.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Le client n'a pas laissé de commentaire.

Lourdes M.
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i wish you have a boaster seat for short people to drive

kupaharan M.
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Waiting time long

KATRINAGRACE D.
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Le client n'a pas laissé de commentaire.

Catherine C.
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Le client n'a pas laissé de commentaire.

Ryan K.
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Le client n'a pas laissé de commentaire.

barrie N.
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Excellent service at counter The girl was really friendly and very quick running 2 terminals at once dealing with customer

Michael C.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

GUNTHERC H.
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Le client n'a pas laissé de commentaire.

Ian B.
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Le client n'a pas laissé de commentaire.

CLIFFORDF S.
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Le client n'a pas laissé de commentaire.

PATRICKJOHN DODD R.
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Rented a 15 ft. truck to move some furniture. Everything went smoothly. Good experience. Easy check in and out.

James Thomas W.
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The truck we booked months in advance for 9am was going to be returned until 4pm. After 2 hours of trying to fix this I was sent from Warden Ave to Oshawa to pick up a truck. This put me back almost 5 hours on my move. We finished our move well past midnight. Even with the same size trucks on the lot at Warden they wouldn't release them to over come their mistake. Worst

Jeffrey C.
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Service was excellent and great measures put in place for distancing

Sohail A.
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There is an error in your billing. I left the trailer last evening Oct 25th. during business hours. I was at your location around 6:20 and there was a lineup for returns, the trailer was unhooked from my vehicle by your staff at 6:45. I shouldn't be charged for 3 days and for the after hours service. Please fix this error and send me a revised invoice for 2 days rental only. Thanks, Sohail Anwar. Contract # 81957752

Gilles D.
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Le client n'a pas laissé de commentaire.

David D.
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When booking on line their system does not charge you the sales tax so you must pay the tax upon check in, Pretty Dumb.

MICHAEL K.
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Le client n'a pas laissé de commentaire.

JORY M.
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Le client n'a pas laissé de commentaire.

greg S.
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Cab box was “Construction dirty” as I was only picking up a 3 piece sofa, I was disappointed I did not bring a sheet to keep the dust/dirt off the material. My fault I guess for not doing so. Took me a lot of extra time to set up due to the vacuuming and cleaning needed after the transport.

toivo T.
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Le client n'a pas laissé de commentaire.

ralph P.
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Le client n'a pas laissé de commentaire.

JeanMichel R.
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Le client n'a pas laissé de commentaire.

APRILD S.
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Staff was very friendly

kevin M.
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Le client n'a pas laissé de commentaire.

joel P.
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The 15-ft truck that we rented was very clean in the cab and in the box when we picked it up the only thing I would suggest is the truck drives like a tank but I don't know if that's because it's a moving truck.

Joann M.
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The man who hooked up our trailer was absolutely wonderful to deal with. He was very knowledgeable, and gave us pointers on driving while towing a trailer. He was also the person who disconnected the trailer on our return. He explained to us why the chains go on a certain way etc. Very friendly and a pleasure to deal with. Keep up the good work.

ZALMAY D.
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The truck inside smelled , it would be better if they keep the cabin smell free.

Sean G.
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Don't have any issues, service was excellent

ANNEM C.
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Le client n'a pas laissé de commentaire.

Meaguel F.
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The person before me smoked in the truck so it had a faint sent of cigarette smoke. The back of the truck had no bulb, may have been my fault forgot to inspect the truck before leaving the location. Other than that everything else was excellent.

Ian B.
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The computer system does not work well, The fact that you have uploaded all the work to the customer so that you could save money on employees does not sit with me as a consumer

Clarizza C.
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Le client n'a pas laissé de commentaire.

melissa K.
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Le client n'a pas laissé de commentaire.

Jamie B.
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Le client n'a pas laissé de commentaire.

DEANR H.
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Employees are pleasant and work very hard to help customers in this very busy location

BORIS S.
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Le client n'a pas laissé de commentaire.

RONALDT K.
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Let customers prepare take pictures of id

RUTHM R.
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self login has problems. Need better directions

daniel F.
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Victoria the assistant mgr was excellent. Dee was also excellent.

ROBERT G.
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Have a staff member that was knowledgeable about how to return the truck after hours and someone that cared enough to show the customer where the truck was parked for pickup instead of saying “ I'm not sure where your truck is, it's somewhere out there”.

Andrea G.
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Le client n'a pas laissé de commentaire.

Meredith J. | Premières impressions |
Évaluation :

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

MICHAELROGER W.
Évaluation :

The new way to pick up and drop off the truck is awful. They send you an email and expect you to know how to do it all. The staff wasn't helpful and just kept saying, we sent you a text or email about it. I couldn't imagine someone older that is no technical renting a truck! Awful! The truck was in poor working order. The parking there is awful, there is not enough room to get out or get in. It's very stressful to pick up and drop off. I am just glad I am done moving!

Lori C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Chris L.
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Le client n'a pas laissé de commentaire.

MEREDITHM J.
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All the staff I dealt with were absolutely amazing!! They went above and beyond to help me out with all my questions and were extremely friendly which made the long wait bearable. The computers obviously need to be upgraded as they are extremely slow at all the locations. The self return of the truck was absolutely ridiculous when their was a staff member right there that could confirm everything. The fact I had to take a ton of photos and go through a long process to check in, then to find out that I still needed to go into the store to find out about my refund for the deposit...I've used Uhaul several times and honestly the self check-in to return the truck is the most frustrating thing ever. Apparently they did it when Covid came about but the fact a staff member was checking the truck over at the same time I was taking the photos required didn't make sense. Also, I know a lot of people who don't have cell phones, seems unbelievable but it's true. It took a lot longer to return the truck then it should have.

Hasan Z.
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Very friendly staff. Excellent experience

KHALEDMAHMOUD SA E.
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Le client n'a pas laissé de commentaire.

JAMESP F.
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Supply more in store help

Chris V.
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Rented a van. Was brand new, reverse camera and very clean. Fast service. Knowledgeable staff.

PAULR K.
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The return policy is VERY unclear at this location. However, an incredibly helpful (and busy) employee in the yard helped me and a number of others unhook their trailers and get them into position and checked in on line.

Daryl S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

sherry t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrea P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Randall M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Moez H. | Premières impressions |
Évaluation :

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1.5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Lyndsey D. | Expérience générale |
Évaluation :

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Judith C. | Expérience générale |
Évaluation :

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Carrie D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

judith d. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Rohan c. | Expérience générale |
Évaluation :

Storage definitely needs better lighting and the hours need to be more convenient for customers

cora c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DARRELL C. | Expérience générale |
Évaluation :

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

kelly B. | Expérience générale |
Évaluation :

great work

Rita A. | Premières impressions |
Évaluation :

Everything went smoothly thank you

David F. | Expérience générale |
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Everyone was very helpful.

MELISSA S. | Expérience générale |
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Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can’t say enough about her! She was so very helpful and always pleasant! Thank you again!

CHRIS L. | Expérience générale |
Évaluation :

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

Ian S. | Expérience générale |
Évaluation :

Unit had a small leak in upper back corner

Ines T. | Expérience générale |
Évaluation :

Unfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.

Maureen F. | Expérience générale |
Évaluation :

Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Tasha P. | Expérience générale |
Évaluation :

Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

melody p. | Expérience générale |
Évaluation :

No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

daryl b. | Premières impressions |
Évaluation :

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

Laura F. | Expérience générale |
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Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Maureen F. | Premières impressions |
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Great knowledgeable staff.

david h. | Expérience générale |
Évaluation :

Suitable for my needs

GRACE S. | Expérience générale |
Évaluation :

Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

Joanne J. | Expérience générale |
Évaluation :

satisfifed

Steve P. | Expérience générale |
Évaluation :

Very good location to deal with. Very pleased. Thank you.

ANGELA L. | Expérience générale |
Évaluation :

My experience was great, easy to rent and easy to get out of)

GRACE S. | Premières impressions |
Évaluation :

I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

Todd C. | Expérience générale |
Évaluation :

Overall my experience was fine, had a few issues, which was resolved quickly!

BRIAN R. | Expérience générale |
Évaluation :

Excellent service

Susan L. | Premières impressions |
Évaluation :

Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

CRYSTAL C. | Expérience générale |
Évaluation :

I will definitely use your storage units again. 2nd time I have used this service.

Agnes W. | Réservation |
Évaluation :

Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Audrey T. | Expérience générale |
Évaluation :

Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Angela B. | Expérience générale |
Évaluation :

Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

martin z. | Expérience générale |
Évaluation :

2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

Carol Ann B. | Réservation |
Évaluation :

Clean and Accessible

LYNNANN M. | Expérience générale |
Évaluation :

It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

Clyde B. | Réservation |
Évaluation :

We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Peter L. | Réservation |
Évaluation :

I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Jody H. | Expérience générale |
Évaluation :

DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

greg b. | Expérience générale |
Évaluation :

Very good service when require extra space.

Audrey T. | Réservation |
Évaluation :

Very very professional and helpfull

turner h. | Expérience générale |
Évaluation :

Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.

Non reviews have been submitted for this location.

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