Customer Reviews for U-Haul Moving & Storage at Taunton Rd

13 058 évaluations

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Michal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jigneshkumar P. 
Évaluation :
4

The windshield was so dirty I could barely see out of it.

Trevor M. 
Évaluation :
3

Please reeducate employee to pay more attention to what they are doing. The last person who helped me put a rental on my account from 8am to 7pm only. I was being so confident that I thought they knew what they were doimg. He even asked if I were going to return it at 7pm and on the same day and I answered no because I always rent for 24 hours, and never 11hours. Now I was charged for extra day for nothing. I am trying to dispute this and hooe they will correct theorbown mistake. Merci.

EDGARDON B. 
Évaluation :
3

The front desk didnt know what guys in back were doing i kept being sent back and forth with both telling different instructions.New guy was short and rude with us.Regular guy in back was very nice and accomodating . when i picked up truck gas level was wrong on paper so guy signed off on it. I went to pay and was charged for this gas. Lady said she took it off my bill and she only removed part of this extra gas. Very frustrating experience. New guy told us we had to check in on phone and we were clearly there on time . Not what you want to deal with after a long day of moving.

gail V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA G.  |  Expérience générale 
Évaluation :
5

Parking is a problem.

JOSEPH O. 
Évaluation :
4

The staff were very professional. The only “negative “ piece is the lack of parking for customer vehicles for short term rentals.

SUSAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTG P. 
Évaluation :
4

My location was switched at the last minute - after several phone calls stating that the original location would be open. This set me back 3 hours in my move time. The operator at the time of the call was very abrasive and not really helpful.

Leslie Samuel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

very happy with my rental.

Phil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

nothing

michael B. 
Évaluation :
4

Double check all the equipment to make sure it is hooked up properly

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
3

Trailer brakes locked up continually. It appears fluid level was low. This is the 2nd time in a row I have rented a trailer with maintenance issues. Last trailer lhad holes (plural) in the roof and leakage occurred casing damage to contents.

alan M. 
Évaluation :
5

As per dual everything was fine.

ROBERTC S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
5

Have another staff member on hand to help speed up the service as the wait time was 20mins with 1 person taking on guests.

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MUHAMMAD H. 
Évaluation :
5

Excellent service. The person who hooked up the trailer and unhooked is excellent. We rent it every year.

David J. 
Évaluation :
4

Truck was rough to drive no worry about falling a sleep to busy steering

Michael O. 
Évaluation :
5

Great customer service in this location Thanks

KRUPAHARAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin N. 
Évaluation :
2

Had a reservation for a.15' truck. Was told the reservation was for a 10' truck. Spent too much money in renting it because you had to pay for the kms. Better to just hire movers. It's cheaper and easier

Jinnel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
2

How about when a customer requests dolly's and the customer service rep. even mentions that you ordered dolly's that they tell you there NOT in the truck?? Maybe, it would be a good idea to mention to the customer they are actually in the store and you need to grab them and put them in the truck? Usually the dolly's are in the back of the truck. Also, maybe when a customer rents a truck it could be placed somewhere at least close to the store entrance and not tucked at the FURTHEST point possible away from the door?? This location, unfortunately is the closest to my home is awful! I rent several times a year and there is ALWAYS a problem! Either the truck is dirty, not running very well, I tried to order from Home Depot as much as possible, unfortunately on short notice nothing was available. Do to the fact the dolly's weren't on the truck, I need now to go back to grab the stuff that we needed the truck for in the first place.

Roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben A. 
Évaluation :
1

Truck felt like it was falling apart. Gas did not match what the record said it matched. I tried to go on the link to dispute it in the link did not work. I put $50 in worth of gas which is more than I actually used. And I still got charged an additional $18 on fuel charge. awful experience

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kajamohaideen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Have more space in the yard for trailer returns, outside of normal office hours. Found that the return of the trailer took longer than it should have due to uHaul staff not available, and isle very narrow for trailer return.

STEPHEN C. 
Évaluation :
5

Staff were friendly and helpful - a pleasure to work with. Much improved from previous experiences at other locations.

Alasdair M. 
Évaluation :
5

Outstanding customer service

Trevor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia C. 
Évaluation :
5

Very friendly and professional customer service. Merci.

Erika G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Rented a 15' truck. Several things I noted, which need to be changed/improved on. 1) Dolly in truck - I did not need the dolly or blankets that were in the truck and U-HAUL would NOT remove them. I was not advised of this, and did not find out until I opened the back of the truck. It was space that we needed for our move. 2) Safety - There was no safety talk or walk around the vehicle. Was not advised of how to lock back or use things, blind spots. 3) Furniture Dolly - The furniture dolly has a hole in the middle? Very bad design. I had to add wood to cover the hole, otherwise it was useless.

Nicole M. 
Évaluation :
5

Only one person was at the front area processing customer's information. She was quite busy, therefore the wait was longer than we anticipated. Maybe another person could be there to assist in these transactions.

DAVID B. 
Évaluation :
5

Give some leeway on return time. Missed return windows by 33 mins and was charged another “period” for insurance.

Craig V. 
Évaluation :
2

Show a little more respect to your volume customers.

Randall W. 
Évaluation :
5

There is no onsite parking at all. I don't think your firm should be telling people to park in another firms; parking lot (Canadian Tire). The staff are quick and they sign you in and out in a quick professional manner.

JOSEPH O. 
Évaluation :
5

Customer services was amazing friendly easy to talk to employees.

Michel P. 
Évaluation :
5

Be as helpful and courteous as they were today.

Betty S. 
Évaluation :
5

Truck had an ABS warning light on and steering wheel was off centre. Check in was excellent and staff was really friendly.

Valentino B. 
Évaluation :
5

Great staff inside and outside. Very helpful to get me on my way and process the return when I got back. My 3rd time using this location for my moves over the past 5 years. Cody was especially helpful. I dropped my wallet in the parking lot and he got back to me right away. Richard Cunningham

Richard C. 
Évaluation :
5

Rien

MICHAEL C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rajeev M. 
Évaluation :
4

Job done, no problems.

tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger P. 
Évaluation :
5

Everything went great

BARRYM T. 
Évaluation :
5

Customer service was personable and very pleasant

Laura N. 
Évaluation :
2

Very satisfied with the moving service and the individuals who provided these services in Ottawa. However, the customer service by UHAUL itself just prior to the move after a reservation had been made 3 weeks prior, was very poor. Examples: last minute changes for truck up in another city 1,5 hours away with me eventually having to accept a truck at another location 1 hour away and having to scramble to pick up the truck a day earlier to stay on schedule for several other moving arrangements, being told the day prior to pick up that I was getting a different truck than what had been reserved and only when I strongly objected (Tauton Rd) I was given the truck size that I ordered at pickup time but was not given moving blankets ordered, several unsatisfactory phone calls to UHAUL during which there were lengthy delays, multiple transfers and staff who were polite but seemed unable to resolve problems due to operational system constraints. UHAUL Recommendation - Be transparent and deliver what has been agreed upon.

Katherine A. 
Évaluation :
5

All good. Maybe you could create a more accurate pickup time schedule to decrease lineups and wait times.

Mike T. 
Évaluation :
3

App is disappointing. Should be able to login and see my reservations.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannot M. 
Évaluation :
5

It was a long weekend and it was very busy so we had to all wait longer there was only one girl Natasha Harrison working in front but she Handled it very well in the future there should always be two working in the front it's a professional business and should run as such it was my first time at u-haul and i was moving from a four bedroom home and had people waiting so it took longer for the move my overall experience was not too bad truck was empty of fuel so I had to fuel up also before the move so I lost more time there also so I had to keep the truck longer I had to call back to keep the truck longer and adam was very professional people like him makes the company looks good and did take some stress off of me the move was already stressful thank you for listening

steven G. 
Évaluation :
4

Got set up quickly ... a bit of a hick-up on the return. it seemed like the staff were there when I arrived and someone directed me where to put the trailer at 520... I backed in went to the front at 535 and everyone was gone ,,, They could have said they were closing ... not good

JeanPierre F. 
Évaluation :
2

First off I didn't book my trailer at this location I booked it at 850 king st. E with confirmation given by email and a phone call. After a few hrs. I received another confirmation stating I could pick up the trailer at your location since I didn't receive the new location until after 5 in the evening I wasn't able to shop elsewhere the one I orginally booked was 4 mins and 3 kms away from where I live I had to then drive so far out of my way 10 km and 15 minutes away when I asked the attendant in the office I was treated poorly as if I wasn't important enough to even answer she looked at me and gave me the impression that I made the mistake I live in Whitby 8between whitby Oshawa there is a lot of uhaul sites I could have gotten the trailer from I didn't appreciate the off handed attitude that she have me a shrug dosen't make a customer feel important when had to return the trailer I arrived to a long line up and no fault to Marshall who works there he was so busy and by himself that I was upset for him and myself that your company would not have enough staff to check the vechicals in that we had to wait as if my time wasn't important or my business you really should have two people working at a time also that morning the young man I didn't get his name was barely able to move as he stated that he had been sandwiched between two trucks just before I received my the trailer how crazy is it that you run your shop this poorly

Sofia W. 
Évaluation :
3

Waiting in line 45 minutes to get my rental. Need faster service

Perry M. 
Évaluation :
5

This is the only location you see Uhaul, other locations you can only see a box and so complicated to the vehicle.

Ahmad A. 
Évaluation :
4

Must have more counter staff on a long weekend when most people are getting their kids off to school

tony A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony A. 
Évaluation :
3

The trailer was old, beat up, dented, and very loud when being towed. The chains holding the tail gate were a confusing series of small chains that did not inspire confidence. I was glad to return the trailer. It is time to retire it.

Tim V. 
Évaluation :
5

I have been dealing with the Taunton & Wilson for many years for all their services, never a disappointment. The staff is always helpful when and if needed. Great professional team of employees. Thank you Victoria , See ya next time. Mike Calderone

Michale C.  |  Expérience générale 
Évaluation :
5

Always a great experience here. The guys who meet us around back to unhitch are always friendly and chill.

Jeff C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

The lady behind the counter was super helpful and working hard

MOHAMMEDZAID M. 
Évaluation :
3

I do not like the general UHAUL policy where you take a picture of my driver's license. This is super important personal information that can be hacked. Pickup of the trailer was pretty smooth and fast. Return was a disaster. We noticed not enough staff and a line up of vehicles to be returned. We just had a trailer so we talked to a staff member who told us we could unhook it if we wanted to and he would quickly check it in. We ended up waiting a good 30 minutes or more to get it "checked in" after we unhooked the trailer ourselves. In the meantime other people were helped before us that actually stayed in the return line. Not acceptable at all.

Stephanie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alistair F. 
Évaluation :
4

It was a long weekend before school starting and VERY BUSY and there was only one person checking people in. It was a HOT DAY and you had to line up outside for quite awhile. Given that people can select times by the 1/2 hour you should not overbook like that and make your customers uncomfortable before their day even begins. Also, there was a problem that with the truck they had for me and originally claimed there were no other trucks available, when in fact, there was. It was alarming for me to arrive and be told we have no truck for you. What ought to have happened is that they be PREPARED for me showing up and research vehicles. Apparently the one that was found was from your one way fleet, but they could have found it before I arrived and said "we can let you have this one but it has to be back by the end of the day" -- which is ultimately what happened, but as a person who has anxiety, it was not a pleasant experience.

Constance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MuhammadAnas F. 
Évaluation :
4

Actually have the equipment available people paid for, or give refund if it's not available

Laura S. 
Évaluation :
3

Parking lot was blocked when I returned truck had to come back next day for my car.

Vickram M. 
Évaluation :
3

The trailer was filthy, dirt all over the floor, items left in there that I had to clean out. It would also be more ideal to have a more user friendly way to return rentals after closing. When I called uhaul I couldn't follow the instructions they seem to be tor tech savvy individuals. Other than that my experience was great. Staff was very friendly and worked quickly.

Lisa L. 
Évaluation :
5

Well done

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn W. 
Évaluation :
1

I rented from this location because the size of trailer was available. I reserved the trailer 4 days in advance. When I arrived to pick it up they said they did not have that size and gave me a size bigger for the same price thinking that was a reasonable solution. It cost me $100 dollars more to pull that trailer so thanks for nothing. You tripled my cost of renting a trailer. Will rent from Home Depot next time

David W. 
Évaluation :
5

Busy place and unsure where to drop off. Once located easy drop off

Emanuelle S. 
Évaluation :
4

We rented a 6 x 12 enclosed trailer to move some furniture. It towed very well behind a half ton pickup.

Bert M. 
Évaluation :
5

The entire process was well done.

Neil P. 
Évaluation :
1

I tried to use a gift card that they gave me because they messed up my order and they did not return my money. The 515 location and the manager is garbage!

Austin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mingliang L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abhijith V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danna S. 
Évaluation :
5

Very good experience.

Janet K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B. 
Évaluation :
4

Arrived after hours so no option to speak to anyone, so had to do this all through the mobile check in. No lock with the unit, though I was told there was one. Luckily I brought my lock from my other storage unit so it worked out nicely. Would have been a huge pain if I didn't bring my lock. When returning the truck we almost dropped the keys in the key drop without reading the notice above the key drop, asking us to take pictures of the truck. There was no light on this area so we almost missed this VERY important/required step of the truck return process (this was about 11PM, so very dark). Please install a light so we can see this signage before keys are accidentally dropped.

Alex H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAYV M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen T.  |  Expérience générale 
Évaluation :
5

Friendly staff excellent customer service and very convenient location

Trevor M.  |  Premières impressions 
Évaluation :
4

I use the storage unit for 6 years. In all that time I had only issues in the beginning with my automatic payment. It did take some time but they were resolved because of the diligence of the staff there. I did not choose to pay the extra fee to access my unit after 5 p.m. I felt the fees were high enough that that should be included. Like I said staff was great head office mediocre. I would recommend this storage site Thank you

Sharon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Periklis M.  |  Expérience générale 
Évaluation :
1

I had to through away a lot of my things because there was evidence that there was rats in my storage unit. I have pictures. I reported it to the staff Saturday March 19th, 2022. And no one has contacted me about it at all. I need to be re-embursed for all the stuff that I've lost. For a company that's been around so long and that is so popular, I expected better.

Malika H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin p.  |  Expérience générale 
Évaluation :
3

Answer the phone more

JAYV M.  |  Premières impressions 
Évaluation :
4

Hi there, I would appreciate an email copy of my invoice.

Paul B.  |  Premières impressions 
Évaluation :
4

No lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.

Amal P.  |  Online Move In 
Évaluation :
5

It was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!

Duncan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALEE M.  |  Premières impressions 
Évaluation :
4

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Maureen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley F.  |  Expérience générale 
Évaluation :
3

Inside the storage there is no light, it is difficult to see what is inside

Juan C.  |  Expérience générale 
Évaluation :
1

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed   and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

KARENP C.  |  Premières impressions 
Évaluation :
3

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

leah d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolin A.  |  Expérience générale 
Évaluation :
3

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN S.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55' TV. She didn't hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S.  |  Premières impressions 
Évaluation :
1

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn't let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Ashish B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE S.  |  Premières impressions 
Évaluation :
4

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Brett L.  |  Expérience générale 
Évaluation :
5

Lighting is needed in the storage unit

Shelley M.  |  Expérience générale 
Évaluation :
5

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Ronald C.  |  Expérience générale 
Évaluation :
5

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Annette B.  |  Expérience générale 
Évaluation :
5

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

BRENT M.  |  Online Move In 
Évaluation :
1

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren't running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Laurig N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B.  |  Premières impressions 
Évaluation :
4

I believe the storage units are too expensive in comparison to local storage locations.

Suzanne L.  |  Expérience générale 
Évaluation :
4

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T.  |  Online Move In 
Évaluation :
5

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Deborah H.  |  Expérience générale 
Évaluation :
4

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Brett L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Expérience générale 
Évaluation :
2

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it's not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
3

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Meredith J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daryl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall M.  |  Expérience générale 
Évaluation :
1

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1,5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Moez H.  |  Premières impressions 
Évaluation :
1

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Lyndsey D.  |  Expérience générale 
Évaluation :
3

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Judith C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith d.  |  Premières impressions 
Évaluation :
3

Storage definitely needs better lighting and the hours need to be more convenient for customers

Rohan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cora c.  |  Expérience générale 
Évaluation :
2

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

DARRELL C.  |  Expérience générale 
Évaluation :
5

great work

kelly B.  |  Expérience générale 
Évaluation :
5

Everything went smoothly thank you

Rita A.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

David F.  |  Expérience générale 
Évaluation :
5

Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can't say enough about her! She was so very helpful and always pleasant! Thank you again!

MELISSA S.  |  Expérience générale 
Évaluation :
5

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

CHRIS L.  |  Expérience générale 
Évaluation :
4

Unit had a small leak in upper back corner

Ian S.  |  Expérience générale 
Évaluation :
3

Unfortunately it wasn't a good experience most of the times I had trouble getting into my unit the pad for the access code didn't work. Will be nice if they have extended hours like until 9 pm.

Ines T.  |  Expérience générale 
Évaluation :
5

Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Maureen F.  |  Expérience générale 
Évaluation :
1

Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

Tasha P.  |  Expérience générale 
Évaluation :
2

No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

melody p.  |  Expérience générale 
Évaluation :
1

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

daryl b.  |  Premières impressions 
Évaluation :
3

Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Laura F.  |  Expérience générale 
Évaluation :
5

Great knowledgeable staff.

Maureen F.  |  Premières impressions 
Évaluation :
4

Suitable for my needs

david h.  |  Expérience générale 
Évaluation :
5

Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

GRACE S.  |  Expérience générale 
Évaluation :
4

satisfifed

Joanne J.  |  Expérience générale 
Évaluation :
5

Very good location to deal with. Very pleased. Thank you.

Steve P.  |  Expérience générale 
Évaluation :
5

My experience was great, easy to rent and easy to get out of)

ANGELA L.  |  Expérience générale 
Évaluation :
5

I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

GRACE S.  |  Premières impressions 
Évaluation :
3

Overall my experience was fine, had a few issues, which was resolved quickly!

Todd C.  |  Expérience générale 
Évaluation :
5

Excellent service

BRIAN R.  |  Expérience générale 
Évaluation :
1

Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

Susan L.  |  Premières impressions 
Évaluation :
5

I will definitely use your storage units again. 2nd time I have used this service.

CRYSTAL C.  |  Expérience générale 
Évaluation :
5

Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Agnes W.  |  Réservation 
Évaluation :
5

Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Audrey T.  |  Expérience générale 
Évaluation :
2

Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

Angela B.  |  Expérience générale 
Évaluation :
3

2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

martin z.  |  Expérience générale 
Évaluation :
4

Clean and Accessible

Carol Ann B.  |  Réservation 
Évaluation :
5

It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

LYNNANN M.  |  Expérience générale 
Évaluation :
1

We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Clyde B.  |  Réservation 
Évaluation :
1

I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Peter L.  |  Réservation 
Évaluation :
1

DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

Jody H.  |  Expérience générale 
Évaluation :
4

Very good service when require extra space.

greg b.  |  Expérience générale 
Évaluation :
5

Very very professional and helpfull

Audrey T.  |  Réservation 
Évaluation :
1

Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.

turner h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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