Customer Reviews for U-Haul Moving & Storage at Texas Ave

Évaluation :

5

Excellent customer service

Évaluation :

5

The GM of this location took his time and dealt with the Wilmington mistake in the phone with them and central UHaul office to make sure I wasn't going to be charged extra (because I would have been). He was wonderful even though the Wilmington office tried to pass the buck.

Évaluation :

5

Always friendly and helpful staff.

Évaluation :

5

Thanks

Évaluation :

5

I need to commend the staff. Quickly processed my rental, loaded me up competently and with absolutely no fuss. The mechanic even helped with the trailer hookup because it was so busy. 10/10

Évaluation :

5

Big Tom is awesome.

Évaluation :

5

Nothing to improve upon just an amazing experience, hats off to Darrell & Dannie for their quick on their feet customer service ... we were well taken care of. I highly recommend this location also the exceptional service. I hope this is a Flagship store for all Uhaul training! It can't get any better than this.

Évaluation :

4

I had to bags of furniture pads and in one of them the pads were damp and moldy.

Évaluation :

4

The trailer I rented had definite issues above 55 MPH. Felt like the wheels needed balancing.

Évaluation :

4

Fortement recommandé!

Évaluation :

4

Everything was clean and the man who helped me was fantastic. The only thing that bugged me is the inside of the cab smelled like cigarette smoke and I had to ride windows down most of the way and i bought an air freshener to cover it

Évaluation :

5

Tom was welcoming and efficient. He adjusted my reservation to meet my needs when we talked at the pick up counter. The return was was seamless with another helpful employee making this easy.

Évaluation :

5

Great crew, great customer service! Walter is running a great uhaul service center!

Évaluation :

1

Customer ser

Évaluation :

3

Not friendly at all

Évaluation :

3

It was closest one for us to drop off but the guy there was too busy on his phone to be helpful.

Évaluation :

2

The computer system went down which isn't any one persons fault. However I was at the counter for OVER AN HOUR just to get the Uhaul checked out to me since the system was down. Create some plan to use when the system is down.

Évaluation :

5

Have used this location several times. Quick and easy.

Évaluation :

5

Customer service was excellent. The entire staff was very helpful, especially Jeremy.

Évaluation :

5

Be on time when you open the store

Évaluation :

5

The crew was outstanding. Ended up working with 3 different employees. I only recall Kevin's name, but there was a young lady and a gentleman in the Maint section who also helped. Great attitudes and customer service! Thanks!!

Évaluation :

5

Awesome location to rent a Motorcycle trailer to transport your bike to the shop or home.

Évaluation :

1

Pickup was great but return was not. It's been 6 days since return and still dealing with being charged when I was supposed to receive a credit.

Évaluation :

2

My uBox arrive fours days late. The WA staffs were really unfriendly. Uhal charged my storage fee. Reference 3061167, when they did not deliver my box pass the month. I am expecting my refund and they have to reach out to me...I will never use their service...HORRIBLE! I will reach out to Mr. Edward Joseph and let them know what kind of customer service this company is providing...

Évaluation :

5

Please get back to me about the problem.

Évaluation :

5

My experience was very good, however the truck lot was behind the office location and is not easily accessible during bad weather, so having the unit ready for customer delivery at the office would be greatly appreciated. Thanks

Évaluation :

5

Good staff and does a great and efficient job

Évaluation :

3

Questionable drop off procedure. Was told to just leave the key with the counter person. No paperwork verifying miles, fuel or drop off time was given. Penske's check in and drop-off procedures are much more professional and clear.

Évaluation :

2

Did 24/7 droop off but key drop off was not available. had to go in store to return key. masks were not being worn. chose the contactless drop off for a reason and was disappointed I still had to enter, especially since masks were not being worn by employees

Évaluation :

4

I have only used U-Haul one other time. So I was not aware that you could drop off the equipment after hours. Had I been told that I could have dropped off all my trailers the same night I picked them up which would have been easier since I had three of them but only two trucks in the morning to return them with. But overall this is a great place to rent from and the general manager, Tom was Excellent.

Évaluation :

4

Two young men waited on me and looked the computer and started laughing and walked away. Finally another gentleman took over and helped me.

Évaluation :

5

Very easy to return the trailer and the employee was a very positive person. Will definitely use them again. Merci.

Évaluation :

5

By far, our favorite location. Always professional, friendly, courteous and so helpful.

Évaluation :

5

no comments

Évaluation :

4

Entire process was smooth and efficient. The employee who helped me was courteous and friendly.

Évaluation :

5

This is the 3rd time in the last 6 months that we have used this location. I can't even begin to describe the amazing assistance we experienced from all of the personnel here. All of them on each occasion were friendly, courteous, professional and knowledgeable. On our last trip, we considered Penske because of the lift, but talked ourselves out of it because of our great experiences with Uhaul.

Évaluation :

5

Le service à la clientèle était génial. He helped through the entire process.

Évaluation :

4

No one checked the condition of the truck, but it was easy turning the truck back in. Facility was clean and people were friendly.

Évaluation :

5

All good!

Évaluation :

5

The truck we rented smelled like it had been smoked in. Other then that is was fine.

Évaluation :

5

Not suggestions. Thank you!

Évaluation :

5

The storage holding area was not cleaned out upon pick up. There was dirt visible.

Évaluation :

5

Great experience. Nice staff. They noticed damage to the windshield that I know occurred on my trip. I had purchased damage coverage, so after the Supervisor did all he had to do on the damage file, etc; I was good-to-go. Great team!!

Évaluation :

3

The app would not work so I had to go inside each location. The pick up location was slow at getting anything done and the drop off location just told me to leave the truck and they would check it in. I left not knowing if they would do that before time expired as they were no helpful or communicative

Évaluation :

5

Staff is absolutely EXCELLENT!

Évaluation :

5

Secure and clean friendly facility.

Évaluation :

5

Exceptional place to rent a storage unit.

Évaluation :

5

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

Évaluation :

5

The staff was friendly and helpful.

Évaluation :

2

This space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.

Évaluation :

2

The most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn't emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn't owe anything. I want nothing to do with this facility. The right hand doesn't know what the left hand is doing.

Évaluation :

4

A leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.

Évaluation :

5

The place was clean, well-lit and made it easy for us to place and remove items.

Évaluation :

5

Manager Kristen and staff were excellent!

Évaluation :

5

This option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.

Évaluation :

5

Good friendly service!

Évaluation :

5

Thank you for making this such an easy process!

Évaluation :

3

My experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor's mask order for public places. It's infuriating to me that I was paying them to endanger my life (I'm at risk of complications if I contract COVID-19) and the health/lives of other customers.

Évaluation :

5

Manager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!

Évaluation :

5

I first needed the storage when my daughters apartment was flooded. Staff was very understanding and provided all the assistance we needed to get the emergency taken care of.

Évaluation :

5

Never had any issues. They were always willing to help and were always respectful and courteous.

Évaluation :

4

I waited almost an hour in line to try and get a storage unit I had reserved to find out they were not accepting card payments, so I had to pay and process it online. So I stood in line just to ask a question. The systems had shut down earlier that morning and they were having a difficult time. There also weren't enough people working to handle the amount of people coming in. I don't blame the employees, but I wish there was a better process that could've been put in place to make it more efficient.

Évaluation :

4

After my first attempt all was done beautifully .

Évaluation :

5

Had no issues the 4 1/2 years i had it. Everyone always helped when we were in a tough spot and made it convenient to have.

Évaluation :

5

Me.Trevor Walker is an awesome employee. He was such great help!!

Évaluation :

5

Just great and helpful.

Évaluation :

5

Had storage for 5 years. Everything was outstanding. Than you.

Évaluation :

5

Nice not to be dumed down when having a hard time! Staff very helpful.

Évaluation :

5

Thank you for your help

Évaluation :

5

Employees were always very helpful, patient and understanding..

Évaluation :

5

All was good

Évaluation :

5

S.O.

Évaluation :

5

It was great. Thank you.

Évaluation :

1

If you want an answer, give enough room. I will say the only unfriendly staff person is Ms. Garcia, manager. The rest you need to know but obviously do not care if you will not take the info.

Évaluation :

4

Great facility, parking is very cramped though, especially if more than two or three people are trying to access the storage facility.

Évaluation :

5

It was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. 85 $a mo is too much.

Évaluation :

1

I was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude

Évaluation :

5

Staff was very friendly and went above and beyond to assist us.

Évaluation :

5

The staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.

Évaluation :

5

Thanks for the storage service. It met our needs very well.

Évaluation :

1

the phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.

Évaluation :

4

Very busy facility but employees handled extremely well

Évaluation :

5

Very busy facility during certain times more help needs to be hired.

Évaluation :

5

Great job..thanks for all your help...

Évaluation :

1

Poor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.

Évaluation :

5

.

Évaluation :

4

Would definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.

Évaluation :

4

I had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.

Évaluation :

5

With the amount of work load they have , I found customer service to be very professional and attentive to our needs.

Évaluation :

3

Your employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.

Évaluation :

5

The service was great and the process didn’t take to long to purchase a storage

Évaluation :

5

This location has a great team and facility. Helped us with a truck for our move and storage.

Évaluation :

5

Very good experience from start to finish.

Évaluation :

5

Very helpful and accommodating

Évaluation :

5

Very helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.

Évaluation :

5

Had a long wait but service was great

Évaluation :

2

If reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.

Évaluation :

5

From Lubbock to College Station, our move was seamless.

Évaluation :

5

very good, clean facility and was very secure

Évaluation :

4

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

Évaluation :

4

Merci

Évaluation :

5

We rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!

Évaluation :

5

Manager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.

Évaluation :

5

just what we needed, plenty of room for moving around a trailor

Évaluation :

1

The staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.

Évaluation :

5

Staff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.

Évaluation :

5

The experience of picking up our U-Haul and then renting a storage unit couldn't of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it

Évaluation :

5

The water fountain was never cold.

Évaluation :

5

Employees were very helpful and friendly.

Évaluation :

5

Professional people and a very nice facility.

Évaluation :

1

You could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.

Évaluation :

5

All my storage needs were met

Évaluation :

5

I've used several storage units around town but this specific location is by far the best!

Évaluation :

5

All of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.

Évaluation :

3

The process could use some speed to it

Évaluation :

5

Excellent

Évaluation :

5

The only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.

Évaluation :

5

Staff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.

Évaluation :

5

Friendly, organized, and helpful. Would highly recommend to anyone coming to CS.

Évaluation :

5

The staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.

Évaluation :

5

Professional and helpful

Évaluation :

4

I needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!

Évaluation :

5

Computers were very slow good 45 minutes to complete the paperwork. Too long just to check in.

Évaluation :

5

I like. Thanks

Évaluation :

5

Everyone seems to want to help all the time witch is nice.

Évaluation :

5

Everyone on the staff was incredible. Josh and nick truly know customer service!

Évaluation :

5

Will Smith helped me and was so helpful and very professional. He is a great employee.

Évaluation :

5

Great experience. Great customer service.

Évaluation :

5

Great customer service. Easy in-Easy out!

Évaluation :

5

Y'all were incredible

Évaluation :

5

Very convenient location and friendly staff.

Évaluation :

4

It can be super packed so try to organize the equipment better.

Évaluation :

5

It was all good

Évaluation :

5

Worked well

Évaluation :

2

Access to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.

Évaluation :

5

Great experience!

Évaluation :

4

It an excellent location

Évaluation :

4

The staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.

Évaluation :

5

The manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!

Évaluation :

5

The Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.

Évaluation :

5

We were very impressed with the U-Haul facility.

Évaluation :

5

Customer service was top notch!!

Évaluation :

5

Would use this location again!