Évaluations des clients U-Haul Moving & Storage at Texas Ave

Computer systems were down causing significant delays.

Everything went smooth, no issues. Staff was great.

Very professional and quick service

We were told that we would be able to drop the truck off in Navasota (77868). The guy who checked us out was very friendly. He wrote down a number for us to call after we moved and said they'd be able to tell us which of three Navasota locations to drop the truck off. After a long hot day or loading the truck, I was ready to turn on the AC and listen to the Aggie football game for. 30 minutes while we drove to Navasota. The radio worked fine, but the AC would only blow hot air. Finally, about a mile from my destination, the compressor randomly kicked in and it started cooling. We unloaded and called the phone number the guy in college station had goven us. It was a phone number for direct tv! We called it repeatedly, checked the number he had written down. It was direct Tv. So we looked up another number for u-haul and called. We stayed on hold for about 20 minutes. Then a person who was very nice and friendly came on. But she told us none of the Navasota locations were accepting vehicles, so we would have to drove the truck back to College Station....after our long, hot, sore day of moving out of the only house I've ever owned (since 1994) and with boxes upon boxes still to unload, our bed to assemble, etc. We had to stop and drive back to the city we moved from to drop off the vehicle. The employees were great; the system was not. And the truck was hot with the ac on the fritz.

Picking up truck was quick and easy. Gentleman assisting me was polite and helpful. Great experience!

Trailer that the boxes were on was broken at the hinge.

Blankets were left in trailer. One tire had very low air pressure which we discovered after the trailer was loaded, and we were ready to leave. Fortunately, the tire held for our trip halfway across the county.

No concerns

Thanks to all who assisted me with this atypical reservation which I had to modify three times. There was a young lady who helped me on the phone on Friday afternoon, Oct. 9, then a gentleman named Tom who helped me early Saturday morning on Oct 10 and a gentleman named Rickie who helped me when I finally hooked up later that day. All were professional, courteous and helpful.

Great team here.

Had quite a disagreement about "a required deductible" I had to pay for a cracked blind spot side-mirror. The personnel finally called someone to clarify that the insurance I purchased covered the entire cost of a cracked blindspot side-mirror, so paying a deductible was not appropriate. Personnel needs to be aware of the coverage and the extent of the coverage as it is portrayed on your website.

Made a reservation the night before for a 5 x 8 trailer. Went to pick up: trailer measured only 4.3 ft x 9 ft. No explanation. Had to rent a 6 x 12 ft trailer - which ACTUALLY measured 6 x 12. Manager said had no 5 x 8 ft trailers. Why was this not communicated when I made the reservation? The other trailer cost me 1.8x as much. Not a good experience. UHaul did not deliver as promised. Your Trailers NEED TO BE AS BIG AS YOU ADVERTISE. Manager tried to tell me that the measurement referenced wheel width - what a complete crock, as proven by the accurately measured 6 x 12 trailer.

All Good

Ensure the customer understands the advertised dimensions are not the actual dimensions of the rental. Promptly check in equipment when returned such that customer is not double charged.

The employees were not wearing masks. Given the state of the country and the global pandemic, if did not feel that everything was being done to keep safe.

I can't think of much they can do to improve.

After-hours drop off box was a mail slot in garage door that was not well indicated vs. yellow mail box on instructional video.

Tire sensor but everything else was amazing! All the moving supplies you could think of!!

I was very pleased.

Pads were not placed inside rental equipment and I was too far away to return. Please have them double check their order.

Customer service representative at the counter was very courteous, professional and efficient!

They were very friendly (all 4 employees that I interacted with). They also were able to supply several leads fo me to hire assistance in unloading the truck into 3 storage units, which I was unable to do myself.

N/A

The van was clean and nicely maintained. We walked in with no reservation and walked out with wgat we needed. Made it extremely easy. We will definitely rent from them in the near future.

both pick up and return were fast and easy.

Got there 20 min before closing they were great they seemed to care They were professional and polite In and out 20 min

I didn't get the guys names that were there on Sunday September 13, 2020 around 12:45, but they did a great job handeling some interesting customers around me. One customer came in and basically handed them some cash and told them to make sure his girl "ebony" is taken care of, and then walked out the door. They weren't sure what she needed. and then there was another customer on the phone who you could tell we being difficult and the employees there were doing there best to accomidate. All I needed was the keys to a van, and given everyting else it was a good experience.

nothing, great job!

The passenger side truck door seal didn't work and was loud. This also made the door hard to close.

Great service.

Christina did her best but my experience was AWFUL from reservation on. My other review (since apparently two contracts are required for the same rental) explains it in more detail.

Kristina did her best to help save my business, but l will never use Uhaul again. My experience, from start to finish, was unacceptable. My location was changed without notice, I was told the only way to get it would be to pick up Friday, but it was Saturday. My truck wasn't there. It took over an hour to get the tow haul later that day. I was argued with by young, lazy, incompetent employees, hung up on by one, and spent over 2 hours on hold. Never. Again.

They seemed a little busy, and short-staffed.

None of the employees inside the building were wearing masks as ordered by the Governor of Texas for all businesses & public buildings as of July 3rd. The trailer had a nail in one of the tires when we picked it up. All the tires were low on air & all the lug nuts were loose. One brake light was out. Because of the delay to have the tire changed I called the 800# to ask for the drop off time to be adjusted. Asia told me (after quite a long hold) that she changed our drop off time to 1200. However, when we dropped off the trailer in Kerrville exactly at 1200, we were told we would be charged for an extra day. Luckily, some special district manager was there so he/she was able to make the correction but this should have been done when I called Uhaul Tuesday.

Please actually check all of your equipment before you let customers use it. The 10' moving truck I was given had a locked padlock on it and was therefore unusable. I assume whoever used it before me left it on and the employees at U-Haul didn't check the truck or notice. I waited on hold with customer service for half an hour only for them to transfer me to the College Station location who then didn't pick up the phone. I also rented a dolly and moving blankets and was charged for them even though I never received the equipment.

Nothing everything was great

This space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.

Online pickup process was easy to use.

Hire better help. I have rented from this location many times in the past and everything went well. This rental (Contract# 27518398) check in process was a nightmare. Checked equipment in, a trailer and an appliance dolly for 3 days, and everything seemed to go OK. Verbal acknowledgement that all was OK and that I'd receive a receipt shortly by e-mail. When I got home 45 minutes later looked at final receipt and I was overcharged by $150 for "non-return of appliance dolly". Tried calling 5 or 6 times with no success, waited on hold last time for 40 minutes with no answer and finally had to drive 30 minutes back to the location to get resolved and get the $150 overcharge reversed. Total aggravation, wasted 2 hours of my time and a round trip back to the location. Totally frustrated by the incompetence.

The people at this location were very helpful.

I came Back at the time I was Told and was charged twice😡

Problems with uhaul share upon dropping off truck

The most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn’t emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn’t owe anything. I want nothing to do with this facility. The right hand doesn’t know what the left hand is doing.

Excellent

great service, easy to return equipment after-hours.

The people at the location told me they did not have the trailer I wanted to rent but there were 4 on the lot when I arrived.

I had the phone pickup option which is supposed to be quicker, but the "skip the line" part to get my keys did not work--I had to wait in line anyway. They also gave me the wrong dolly from what I ordered. Also none of the employees were wearing masks and one was coughing which is unacceptable and made me feel unsafe. They were friendly but some of these concerns could have been improved.

I ask for a pick up they give me wherever they want not fear at all

A leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.

The place was clean, well-lit and made it easy for us to place and remove items.

Nice place a little over crowded which is probably to be expected since it was the day before classes started at Texas A & M nearby. Helpful and courteous staff.

Manager Kristen and staff were excellent!

This option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.

Good friendly service!

Thank you for making this such an easy process!

My experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor’s mask order for public places. It’s infuriating to me that I was paying them to endanger my life (I’m at risk of complications if I contract COVID-19) and the health/lives of other customers.

Manager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!

I first needed the storage when my daughters apartment was flooded. Staff was very understanding and provided all the assistance we needed to get the emergency taken care of.

Never had any issues. They were always willing to help and were always respectful and courteous.

I waited almost an hour in line to try and get a storage unit I had reserved to find out they were not accepting card payments, so I had to pay and process it online. So I stood in line just to ask a question. The systems had shut down earlier that morning and they were having a difficult time. There also weren’t enough people working to handle the amount of people coming in. I don’t blame the employees, but I wish there was a better process that could’ve been put in place to make it more efficient.

After my first attempt all was done beautifully .

Had no issues the 4 1/2 years i had it. Everyone always helped when we were in a tough spot and made it convenient to have.

Me.Trevor Walker is an awesome employee. He was such great help!!

Just great and helpful.

Had storage for 5 years. Everything was outstanding. Than you.

Nice not to be dumed down when having a hard time! Staff very helpful.

Thank you for your help

Employees were always very helpful, patient and understanding..

All was good

N/A

It was great. Thank you.

If you want an answer, give enough room. I will say the only unfriendly staff person is Ms. Garcia, manager. The rest you need to know but obviously do not care if you will not take the info.

Great facility, parking is very cramped though, especially if more than two or three people are trying to access the storage facility.

It was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. $85 a mo is too much.

I was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude

Staff was very friendly and went above and beyond to assist us.

The staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.

Thanks for the storage service. It met our needs very well.

the phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.

Very busy facility but employees handled extremely well

Very busy facility during certain times more help needs to be hired.

Great job..thanks for all your help...

Poor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.

.

Would definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.

I had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.

With the amount of work load they have , I found customer service to be very professional and attentive to our needs.

Your employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.

The service was great and the process didn’t take to long to purchase a storage

This location has a great team and facility. Helped us with a truck for our move and storage.

Very good experience from start to finish.

Very helpful and accommodating

Very helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.

Had a long wait but service was great

If reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.

From Lubbock to College Station, our move was seamless.

very good, clean facility and was very secure

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

Thank you

We rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!

Manager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.

just what we needed, plenty of room for moving around a trailor

The staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.

Staff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.

The experience of picking up our U-Haul and then renting a storage unit couldn’t of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it

The water fountain was never cold.

Employees were very helpful and friendly.

Professional people and a very nice facility.

You could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.

All my storage needs were met

I've used several storage units around town but this specific location is by far the best!

All of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.

The process could use some speed to it

Great

The only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.

Staff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.

Friendly, organized, and helpful. Would highly recommend to anyone coming to CS.

The staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.

Professional and helpful

I needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!😊

Computers were very slow good 45 minutes to complete the paperwork. Too long just to check in.

I like. Thanks

Everyone seems to want to help all the time witch is nice.

Everyone on the staff was incredible. Josh and nick truly know customer service!

Will Smith helped me and was so helpful and very professional. He is a great employee.

Great experience. Great customer service.

Great customer service. Easy in-Easy out!

Y'all were incredible

Very convenient location and friendly staff.

It can be super packed so try to organize the equipment better.

It was all good

Worked well

Access to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.

Great experience!

It an excellent location

The staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.

The manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!

The Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.

We were very impressed with the U-Haul facility.

Customer service was top notch!!

Would use this location again!

Nice place