When I was there a truck was ready. Professional service and very nice.
Kaoru NCustomer Reviews for U-Haul Moving & Storage at Tropicana
Testimonials From Recent Customers
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Lorretta and Richard are amazing people. They are friendly and kind. You will receive excellent customer service as well as genuine and embracing human integrity. Best place to rent at uHual.
George PMost any customer will have a very pleasant and affordable experience at this location with Loretta and her husband.
Cerise Wcool
Rudolph T | Expérience généraleEveryone was very helpful and friendly
Joshua LI loved the place Thank you
John V | Expérience généraleU-Haul Moving & Storage At Tropicana was great! It was always clean and felt safe. I also enjoyed that they always sent courtesy rent reminders.
Jared W | Expérience généraleRichard was absolutely amazing. He went far above and beyond to make my move a much more pleasant experience, and he was extremely informative. Saved me a lot of headaches, and even helped me out by helping me pick a much more convenient location to return my truck! I was pretty nervous about the whole experience, but Richard helped make my move so much easier. Many thanks to him!
Christopher Y | Premières impressionsBoth husband & wife were kind, helpful considerate & very clear with the instructions. Nice good people!
Susan P | Expérience généraleGreat people. Go above and beyond to help you if your in a tight spot. Location is very secure , clean , and well managed. Highly recommend this location .
Jason S | Expérience généraleI'm satisfied with this location..it's very clean & employees are very friendly
Jose Q | Premières impressionsRichard helped me with check out and return. He was thorough and friendly. The van was awesome. It was fun to drive. I will definitely use this location again in the future. Merci.
Anne SThe owners treated me like family
XSANNE L | Expérience généraleRichard and Loretta are wonderful to work with! They are always helpful with any and all needs and go above and beyond with their customers! Very secure storage facility! I would recommend this place highly!
Kami P | Expérience généraleStaff uncooperative and do not cater to clients needs. Blatantly lied to our faces about Ubox capabilities and provided no alternatives. I will not be using anything U-HAUL related again in my life
Preetham V | Expérience généraleAlso received great customer service at Jones location right around the corner.
THOMAS PAs always amazing customer service. The are my favorite people to rent from in Las Vegas.
Wendy RLoretta is AMAZING! Super sweet, helpful & kind. I will never ever forget her and will definitely stop by just to visit her whenever I'm in the area ❤️
Brittny H | Expérience généraleI think the customer service is excellent. Thank you Loretta and Richard for making it so easy to rent a UHaul.
Nicholas DExcellent customer service would recommend them highly
Roberta OGreat customer service as always.
Wendy RThe staff were nice and friendly.
ANTIONETTE BAnthony was amazing! Very professional, kind and knowledgeable. I will recommend directly to him and his location.
Rosa MThe owner and his wife were very kind and friendly. It was very easy to rent and also to return the truck.
Steven MThe managers were always helpful and I loved that that are husband and wife! They were always concerned when I didn't come to my storage for a while. I had it for 3 years since my husband passed away. They would always asked was I ok and I would tell them I had been sick. They would always wish me well as I would them. They are the best and don't ever let them go!!
Charisse A | Expérience généraleExcellent service
Antonio CAmazing service and clean location! Management team feels like family to work with.
Marnoel CStayed open a few minutes later to accommodate my rental return.
MARTIN LPerhaps more places to drop off our rental when we're done, especially because one space is disabled only. Both spots were free when I dropped off, so it didn't inconvenience me any.
EVAN WMr. Richard and Ms. Loretta, Thank you for providing me with a wonderful experience while living in Las Vegas. I want to thank you both very much and wish you both nothing but success, peace and health. I'll talk to you all soon! Merci.
Duke H | Expérience généraleFriendly owners/staff and extremely well maintained Uhaul van. Merci encore!
Rylan LRichard and anthony were very friendly and easy to deal with
marc sLoretta and Richard is very helpful. Always good vibes.
Gary SLoretta is always wonderful to work with <3
Taylor EI just wanna say thank you guys so much. I really appreciate you. And Mrs. Loretta thank you for everything ❤️ your a truly amazing !
DEIRDRE L | Expérience généraleThe staff was very nice and helpful
Georgina B | Premières impressionsRich and Loretta are awesome.
Emmanuel S | Premières impressionsLoretta and her coworker were both awesome!! Kind courteous patient and friendly
Howard Pevery thing was great!
jean gThe store manager was amazing friendly and really helpful. She made my experience at the U-Haul storage excellent and made me recommend this location to everyone I know
RODRIGO C | Expérience généraleLoretta was especially kind. She was so nice to me I literally had a tear in my eye . I was grateful to get the unit and to meet Loretta
Charmaine S | Premières impressionsRichard and Loretta go above and beyond to help.
HangingAroundTow SExcellent
Gertrude DThey were amazing and helped us navigate the storage process. The space isn't a new building, but they make it up in great service and welcoming demeanor!
Koleen S | Expérience généraleThe staff was very helpful and kind. I would recommend this facility to everyone.
Gloria M | Premières impressionsOffice staff were extremely knowledgeable and kind, made us feel very welcomed to our new community.
Selena A | Premières impressionsThe staff at this facility (The Gillettes) , are great people . Incredibly helpful and knowledgeable . Met all my needs and concerns and went above and beyond for me . The best storage experience I've ever had . Take security at this facility very seriously and treat you like your property is their own . They treated me like family . Rare nowadays
Jason S | Online Move InAlways great service and very friendly.
HangingAroundTow SDidn’t like Staff didn’t have change asking all kinds of irrelevant questions and I didn’t get the same deal as the person who made my reservation
Shanda S | Expérience généraleThe Gillette’s were very kind and accommodating during my years of storing with them.
ANITA J | Expérience généraleThe U Haul Van I rented was the cleanest and best maintained and driving vehicle I've ever rented from any company. The Husband and Wife who run this facility are 2 of the nicest people I've dealt with and they are geniuenly concerned with the quality of service they provide. They will be receiving all my future vehicle rental needs!
David WNothing to improve they are great. Definitely understand customer service. Favorite place to rent from.
Wendy RSecond time renting from this location. Male owner who's name I can't remember, is a great guy.
Todd MJust continue with what you are doing now.
Dawit Bowners here are EXTREMELY pleasant and accomodating! Uhaul however, as a company has a lot to work on. There are issues with your website which is NOT cool. It allows you to rent from a chosen site even tho no Vans available. We were given a call to change to this location but it was far away from our house than the other location that cancelled on us. We had to pay extra mileage ( 11 miles ) just to pick it up! but the owners more than made up for it with their pleasantness. Your very lucky to have them representing your company. Otherwise, I would never rent again from UHaul.
Clayton mMerci
Michael MA very professional and friendly staff helped us.
Anson C | Premières impressionsContinue being friendly and accomodating. Loretta and Richard are great.
Gary SManagement very courteous, friendly and helpful!
Ray L | Premières impressionsLoretta and Rich are true professionals. Made my move less stressful. Merci encore.
John GThe staff were nice and friendly and very accommodating.
Dominick T | Premières impressionsFor myself nothing. The general managers, Richard and Loretta are probably the best people I’ve ever dealt with at a Uhaul. And over the years I’ve used Uhaul a lot.
Eric PNocomentarios
Manuel S | Expérience généraleThere was never any issues with cleanliness or security here. The attendants were friendly, courteous and professional at all times. I am very satisfied the service I received.
Eulaine W | Expérience généraleLoretta & Richard were very Kind & Professional! They went out of their way to make sure we had exactly what we needed and their customer service was impeccable! They were very helpful, sweet, personable and knowledgeable. I am very very happy with the service they provided and the establishment is supreme and very cleaned and organized!! Thank you Loretta and Richard, you both are appreciated!!
Michelle J | Premières impressionsBig kudos to Loretta, Richard and Anthony! From start to finish renting this truck was THE ONLY THING ABOUT THIS MOVE that went smoothly! Easy and flexible to work with, considerate, caring about my ever changing needs and all of this EXCELLENT customer service at very affordable rates -- what more could a consumer ask for (free rental, not happening lololol) I would refer this team to anyone!
Cynthia JFriendly and efficient
Tony NReally great, hassle free and clean! My fav u-haul (dont tell decatur)
benjamin nLoretta and Richar the best couple…. Excellent service
Celia L | Expérience généraleRichard and Loretta were fantastic. Explained everything throughly and were very friendly. Will go back
Max GThis husband and wife team were absolutely beautiful amazing people and made smoothe and fast!!! You are fortunate to have them represent your company!!!!!
Kimberly MOutstanding customer service. Always friendly and helpful. Loretta does an excellent job
William B | Expérience généraleWell train...excellent in customer service.
Marquise AI wish I knew the name of the lady who helped me in the office . She was very kind and polite she even gave me a compliment. Those kind of ppl just make your day :)
Michele HLoretta , the manager, was great !
Michael JWay to expensive .. overpriced and the ramp was filthy. Lost several hundred dollars . Had my movers wait until I went to the store and bought a broom and pan. I personally had to clean out the ramp. I was moving my personal items from vegas to Texas .
Esperanza F | Expérience généraleI got way to many charges on my account, I ended up canceling my storage and haven’t received my refund, the uhual truck over charged 3 times and I haven’t received my refund either.
Fiorella M | Online Move InWhat more can I say about this center besides that every time I rent from them and I mean this location I am overwhelmed by how well my experience was once again. They have made my move into my new house stress free. Thank You guys and have a wonderful Christmas
Gianguido CI have been coming here for years and every time I rent here it is a hassle free, and totally a five star experience. All the staff is marvelous They make you feel as a valued customer. I know there are other locations all around this area but why? this place rocks Thank You all again
GIANGUIDO CThe lady working the office was very nice and explained everything.
Daren FAmazing customer service. They made my stressful moving experience so much more pleasant. Loretta and Anthony work great together and I'm grateful I was able to be helped by them.
catherine bExcellent customer service! Easy pick up and delivery! Merci!
DOUGLAS KThe operators of this storage facility was very accommodating, always helpful and available. The service and customer service was above and beyond my expectations. I would wholeheartedly recommend this facility and anyone seeking storage.
Francine W | Expérience généralevery nice experience, great staff
John T | Premières impressionsTHANK YOU FOR YOUR WONDERFUL SERVICE AND FRIENDLY APPROACH. Honestlly speaking they are great for your service.
Melkamu ZExcellent service à la clientèle
THEODROS W | Premières impressionsThere was money taking from my account that I have no idea what it was for
John A | Expérience généraleOne thing: I disagree with the policy of rotating vehicles between properties because when a vehicle is available but far away, it greatly increases the mileage and total price for rental. However, most customers naturally prefer to start close to their old home since it would save them money.
JEFFREY MFantastic customer service.
Kelly WRichard and loretta were very pleasant, cordial and had the van ready fir me on time, they also were flexible. I would highly recommend them and will use them again.
RUBEN DLoretta has exceptional customer service. Very pleasant and so helpful. Thank you very your excellent service.
Catherine C | Expérience généraleThey are always very nice and helpful.
JUAN CVery friendly
Catherine C | Premières impressionsLORETTA (The Owner) was absolutely amazing. Perfect customer service.
TATIANA MI was very satisfied with my experience
JOANNE LStaff are very friendly and welcoming
Melenie ZI would like to personally thank Ms. Loretta and her team for helping me and my daughter's.
Jason T | Expérience généraleYou guys were a great help from start to finish!
PORSHIA RVery friendly staff. Very clean truck. Thank you!
Sean SVery nice staff & facility
Yvette V | Expérience généraleNothing to say Thank you
WILMER AGreat and friendly staff. Love the service.
Paul JVery nice, very helpful, answered all my questions, took time to show me a lot and explaining everything Wonderful experience
Danny M | Premières impressionsCustomer service was great!
Eric M | Premières impressionsThe owner rock know who you are always around to help best storage I have ever used 50 years of storing stuff
David M | Expérience généraleCustomer service was amazing! The owners are very thoughtful and sweet! Definitely would recommend people to come to this uhaul.
Pauline MAwesome service and great pricing. Definitely recommend using U-Haul for any of your moving needs
PAULINA GNice clean truck. Ready to go at appointment time. Very nice staff as well.
Ryan JLoretta and her husband were so helpful and so pleasant. They had solutions for any situation and were genuine in their concern of me as their client. So glad I used their facility
Stephen L | Expérience généraleThe first location in Jones and Hacienda and Decatur/Oakey are not good they send me to far location and l help myself to get to Tropicana/Duneville location and I glad to see Loretta they act not interested to me when l asked for other location they didn’t know???? I am planning to rent a truck too.
Antonia S | Premières impressionsTrès sympathiques et professionnels. I ordered a larger unit but after speaking with the manager she helped me get a smaller unit for less money. Very happy with overall process.
William L | Premières impressionsI was given a truck with less than 1/4 tank of gas and no paperwork upon pick up. I was also given the wrong drop off address and it cost me at least 2 hours out of a very busy day and really screwed everything up for me, also costing me a $35 Uber ride. I was definitely not satisfied. The customer service was nice after I was finally able to get someone on the phone after being put on hold more than 3 times for almost an hour each time during this whole experience.
Jason R | Premières impressionsfelt like I was treated very wrong after all the money we paid
Martin M | Expérience généraleThe most friendly and caring staff
Stacey A | Premières impressionsLoretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.
Tasha B | Premières impressionsMost crooked owners ever!! I didn't sign up for auto pay and when I told them after payment that I was moving out they took another payment with auto pay without my consent!! Greedy old people. Had to flag it with my bank and they then gave me my money back 2 weeks later before the bank finished the investigation.
Cory E | Expérience généraleLoretta is a peach very friendly and helpful
David M | Premières impressionsOwners make up rules as they go along and don't inform customers of what's going on. Poor customer service all around. Won't be coming back.
Caleb F | Expérience généraleThe lady keep sending me empty pdf files for 5 mo. After that I received a bill for $1,800. I sent a number of email stating her husband watch me move out in March I remember because he said he didn't trust my sons. HE CAN AND SOLVE IT.
LaBaron S | Expérience généraleLoretta and her husband were terrific and very helpful. We had a difficult move from Oregon. Loretta was the first person we came into contact with when we arrived in Las Vegas and was truly a breath of fresh air. Thank you Loretta and Richard, you made that portion of our move comfortable. - Bruce & Colleen
Bruce W | Expérience généraleLoretta was very helpful and friendly, excellent experience.
Jacob M | Premières impressionsThe staff was friendly and accommodating, and the storage facility is nice. I would definitely recommend this facility to others!
Joseph K | Premières impressionsLoretta is a great person, she help me and make everything easy
Lorena M | Premières impressionsI really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come here
Charisse A | Premières impressionsThe staff are wonderful people. Nice and helpful. They make you feel like family. Merci.
Louis P | Premières impressionsThey were the nicest people I've encountered during my whole move .
Beyonka W | Premières impressionsI and my mobile mechanics business are new to Clark County. As both, a business owner and consumer I can appreciate great customer service and Laretta & Anthony were the best. Very happy camper here.
Diedree E | Premières impressionsExcellent storage facility the staff is great they are very friendly honest and made me feel as though my belongings were secure. Wherever they have a facility is where I will trust my belongings.
Jeremy T | Expérience généraleThank you for the fine service!
Cynthia L | Expérience généraleMerci
LaBaron S | Premières impressionsI just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.
Derrick C | Premières impressionsGreat service. Very friendly staff, reassuring me how safe and secure the facilities are and how convenient everything is to get to. Merci!
JOSEPH O | Premières impressionsGood experience
Eric P | Premières impressionsThe staff were the best always helpful and caring.
BARBARA B | Expérience généraleI was very pleased with The staff they was very friendly & helpful. Special thanks to Mrs Loretta & Ritch. I would use U-Haul in the future if ever needed again! And I would highly recommend to friend
Theresa B | Expérience généraleVery good 15 foot truck from Los Angeles to Las Vegas also good mileage.
Ralph I | Premières impressionsMerci
BRANDON A | Expérience généraleExcellent service. Friendly and accommodating.
Harry P | Premières impressionsVery professional and kind. Thank you
Edwin D | Premières impressionsReally sweet people managing the property. They even backed the trucks in for us.
Jeffery B | Premières impressionsFriendly folks
Alan L | Expérience généralethe staff was very polite, respectful, very helpful , thank you richared and Loretta.
Melshaw W | Premières impressionsStaff and management very helpful and friendly. Would frequently call if a payment was missing and the overdue charge was about to hit. Great people, highly recommended
JAY F | Expérience généraleSuper friendly
Alan L | Premières impressionsall good
Craig C | Expérience généraleGreat experience, super friendly managers and clean and well maintained facility. Will definitely be my only choice if looking for another storage unit.
Zondree B | Expérience généraleStaff was very friendly and accommodating. Unit was spacious. Only downside was that we were given a drive-up unit near the end on the left side, so we were forced to park on the right and walk.
Howell S | Expérience généralevery nice
Craig C | Premières impressionsLoretta and Richard were extremely nice and caring about keeping my belongings secure. Always helpful and friendly! Cannot recommend enough.
Natalia l | Expérience généraleThe owners here are awesome! They keep the place nice.
AMBER S | Expérience généraleLoretta ,Richard and Anthony where very kind and helpful at all times during my years at Uhaul !!. I am very thankful for that!
GARY P | Expérience généralemoving made easy!!!!
CORINE M | Expérience généraleFantastic experience! Thank you for all your help!
DIANA R | Expérience généraleExcellent
Melinda H | Expérience généraleVery please with the service here and all U-Haul Facilities.
UHAUL D | Expérience généraleThe staff were most kind are all times. I was treated above and beyond what anyone would expect. I moved in after a back surgery, recovering. I needed at times to familyassist me. They understood me.
TERRESA O | Expérience généralethank you for the great service, good price, friendly people, and the one free month of storage! amazing!
Noel g | Expérience générale