Customer Reviews for U-Haul Moving & Storage at University Square

887 évaluations

44 Hammond St   Worcester, MA 01610

(508) 762-1257

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(508) 762-1257

44 Hammond St
Worcester, MA 01610

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly helpful respectful and all the staff were very nice and very professional with costumers.

Hector S.  |  Premières impressions 
Évaluation :
1

I understand that I made a reservation for 2 days. However I only kept the truck for one day. I returned it after closing on Saturday evening the 25th. I was still charged for two full days of using it though. I will not recommend this location again to anyone. I was overcharged and had to fight to get even $13 credited back to me when it should have been almost $60.

SUZETTE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE M. 
Évaluation :
3

I was told i didnt purchase something that I did, was charged for it and never received it

Kendyll S. 
Évaluation :
5

All around a great experience and the manager will go out of his way to help meet a customers needs.

Ashley G.  |  Expérience générale 
Évaluation :
5

Everything was perfectly fine. Wouldn't change a thing.

Felix A. 
Évaluation :
5

The staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10

WhitneyA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
2

My truck was moved to a different location and I was never informed.

Kian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Continue to serve your community.

Kwame A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lissette R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussein A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

justina r.  |  Expérience générale 
Évaluation :
5

They are very nice people

JOHN O.  |  Premières impressions 
Évaluation :
5

The staff at uhaul was professional and courteous.

Richard P.  |  Premières impressions 
Évaluation :
1

Had to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I'd rather store it in a cardboard box outside and take a bus.

Alexis C.  |  Expérience générale 
Évaluation :
2

I rented a van and returned it 2 hours before the return deadline. There were no other customers in the store. The associate asked me for the keys and told me that I'd receive an email with my receipt. I never received an email. The next morning, I received a phone call claiming that I never returned the van. I was also charged more than I was quoted.

Vanessa P. 
Évaluation :
3

Long line and slow customer service, Christine saved the day with her speedy and noledgeable help.

eden W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salah K. 
Évaluation :
5

Very professional

patrick L. 
Évaluation :
4

El gerente que tienen es una persona irrespetuosa que no sabe tratar al cliente de mi parte no vuelvo alquilar en este lugar fue una experiencia fea cual me pusieron una deuda de $890 por algo que dicen que rompí y nunca tu vieron evidencia nada la cual es un robo así lo veo de mi parte no confío en esto mi consejo siempre cheque y tire foto antes de entregar para que no pase lo que yo pase 🙏🏻

Eduardo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorraine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Everything was great.

JONATHAN T. 
Évaluation :
5

Excellent service. Staff was helpful, knowledgeable and personable! Have already recommended this location to several people! Keep up the good work!

helen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWAME B. 
Évaluation :
4

Ok for now

Alfred O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ely N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ely N. 
Évaluation :
5

There is no room for improvement. The facility is well-lit, very clean, well-merchandised and appears to be in grand opening condition. The staff was immediately available, knowledgeable and friendly. They made the experience stress-free and enjoyable. A+++

Claudia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciro T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE D. 
Évaluation :
4

Van cargo area had quite a bit of dirt on the floor - footprints mostly

Matthew H. 
Évaluation :
3

The size of the trailer was miss leading and didn't work out for what I rented it for was to small wouldn't fit a 48 inch wide 4wheeler so had to use a friend truck to move my 4wheeler

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis P. 
Évaluation :
5

Friendly staff. Quick turn around. Clean store. Everything you could ask for.

Royden C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yelisse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN R. 
Évaluation :
2

The initial vehicle that was given to me could not turn on. The battery must have depleted. The 2nd vehicle that was given to me was parked way to close to the truck right to it. I had to slip underneath the side mirrors and squeeze into the the truck. The app kept on crashing, so I had to go in get my reservation. I tried resetting my password but never received a verification code in my email or text message.

Timothy C. 
Évaluation :
4

I was quite disappointed with the service received when picking up the van. The one I received was covered in bird feces, I was also told that the van was parked in a certain location but could not find it in that location. After having to ask again, I was directed to the van which was crammed so tight into a parking spot that the side view mirror was touching the other van's side view mirror. Luckily I folded back the mirror before pulling out of the spot. I had no time to ask for a new van and was forced to keep the one I was assigned. The van should have been clean and ready for me to pick it up.

Rachel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ely N. 
Évaluation :
5

The install time should be a little more transparent. Uhaul offers a customer time to wait w the car. The install time of 3 hours is not a wait w the car kind of option. Other than that no complaints. I dealt with an employee named John who is excellent and professional.

John M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charrles O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Honestly,all was good.

Gilberto A. 
Évaluation :
5

I think I was overcharged. They told me that 80 something dollars was going to be charged to my card, but they really charged over 90 dollars.

Edward D. 
Évaluation :
3

Online check in is a disaster and employees need better training in it. After I checked in online, I followed the instruction to go inside to retrieve the key. The associate in the store either was being lazy or truly didn't know how to operate a computer because when I asked him to verify the status of my rented dolly and other equipment and to pull it up on his computer because I was having trouble with UHaul's check in system, he said “well you have your phone right there so why don't you just do it?” He continued to act inconvenienced by the fact that I had rented two moving dollys and that I would need them, rolling his eyes as he pushed them outside. Then when I noticed scratches on the truck that I didn't want to be responsible for, he again tried to shrug off the responsibility of helping me document the scratches. Just a completely unacceptable way to treat a customer.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Huy, was very helpful and knowledgeable with a bubbly personality.

Franco P. 
Évaluation :
5

I was struggling with the ignition and key. I was afraid that it might malfunction. One instance I racked my brain to remember what the cause could be??? I turned the wheel out of its locked position and it turned..

karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul P. 
Évaluation :
5

Not much to improve. Staff are super friendly and efficient. Store location is organized clean and well run!

Greg C. 
Évaluation :
5

The equipment is clean but it is too old it's need to be change

ERIC N. 
Évaluation :
5

Everyone was great. My experience was very smooth.

Mary W. 
Évaluation :
5

Friendly and knowledgeable staff, vehicle came with a full tank of gas, and very clean.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob G. 
Évaluation :
5

Very pleasant people behind the counter and helping in the yard.

Matt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
4

The amount of gas in the vehicle was wrong on the paperwork. It said almost full but there was only a bit more than 3/4 of a tank. This was a big lie and should never happen. I had to put in more gas than I used to not be overcharged by uhaul. It is a great breach of trust and there is no easy way to make a complaint. Uhaul should not lie about the gas in the tank and there should be an easy way to address that issue. I feel I was taken advantage of.

Stephen D. 
Évaluation :
5

Nothing-Great customer service

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa M. 
Évaluation :
5

Staff was very courteous and efficient in processing the rental. Overall very good service.

Douglas P. 
Évaluation :
5

Nice friendly staff. Helped be with hooking and unhooking the trailer I rented.

Faisal R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lesli V. 
Évaluation :
3

Why is the gas estimate on paper a rectangle instead of a circle. This leads to miss calculation and frustration when refueling the truck. Please make the two accurate and similar to each other, a rectangle is not easy to compare to a circle

Evelyne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS M H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M. 
Évaluation :
1

I set my location for one spot and two days prior to my trip you changed it to 30 minutes In a different direction. Also the dolly IpId for was not available at the location

Tyler N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIA T. 
Évaluation :
5

Great service

Bill R. 
Évaluation :
1

Make sure gas level are at the appropriate levels that you say it's at and walk out like you use to to make sure the truck is ready to leave and at what you say it's at I've never Hurd a company talk so much shit about each other and bash one another like one is better then the other every time I came in for a truck someone was saying they ain't doing someone's job and because someone called out they feel they don't have to help each other in different positions that's what a job is about I don't understand why people are so unprofessional there I would rather go to a different uhaul but this one is more convenient for me

ANGELA H. 
Évaluation :
5

The manager, took care of me and was super courteous and attentive to my needs. Very knowledgeable and customer oriented.

eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Electricla & Lighting R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perla R. 
Évaluation :
5

Always excellent service from U-Haul University Square on Hammond St! Angela is great with customers and is always very helpful. Equipment is clean and maintained well. Storage is secure and well accessible. Very happy customer!

jack R. 
Évaluation :
5

If Christine helps you all you moving desires will be fulfilled, lol, I couldn't of been happier ,nor have I ever had easier experience with a rental, thanks and I can only pray my next experience is as easy as Christine made it earlier, thankyou

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemarie B. 
Évaluation :
5

Excellent service à la clientèle. Keep up the great works. Folks at this center were outstanding. Thank you so much!!!

victor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leandro D. 
Évaluation :
2

I was told that I didn't need to stay to confirm my final rental price yet I was charged 2 gallons of gas when I had stopped to put gas 2x, spending $20 at the corner gas stations right before dropping it off and the gas line was well above the 5/8 not under it. Next time it should be mandatory for the person to stay and confirm information being put on the truck return because that was not correct.

Lilibeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill F. 
Évaluation :
4

The staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!

Jessica S.  |  Expérience générale 
Évaluation :
5

Nothing at all for me

Peter F. 
Évaluation :
5

The customer service was beyond exceptional and they took care of us and went above and beyond! Thank you so much!

NICHOLAS D. 
Évaluation :
2

Storage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.

Blair M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juliana O. 
Évaluation :
5

This is my second rent from this location.THE STUFF IS EXTREMELY FRIENDLY HELPFUL AND PROFESSIONAL. THANK YOU SO MUCH.

TOMASZ P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mona R. 
Évaluation :
5

Huy was awesome, very courteous and business like. Merci.

david m.  |  Expérience générale 
Évaluation :
5

The general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can't thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!

Genesis C.  |  Expérience générale 
Évaluation :
5

John was excellent. He was friendly on the phone during scheduling before my appointment then during install he also had the foresight to call and ask about my hitch and ball as the one I had did not fit the new receiver. Even after the job was done he walked me through the work and ensured I was roadworthy and a happy customer before I left. Highly recommend this Uhaul location!

Ryan S. 
Évaluation :
5

Fantastic customer service.

ALAN H. 
Évaluation :
1

I went to the Framingham location to pick up a trailer and it was not there i was told I would get 50 dollars off my charge and that when I went to the Worcester location that the trailer would be all set I went to the Worcester location and I did not get 50 dollars off and the front desk clerk was not helpful

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica J.  |  Expérience générale 
Évaluation :
5

Josh was great, made it easy to use the storage facility Thanks Josh!!

david m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muriel R.  |  Expérience générale 
Évaluation :
2

The first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn't go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn't recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was "sorry" and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there's a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a "sorry" .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I'm not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.

amanda e.  |  Expérience générale 
Évaluation :
3

store staff are rude call me dumb because forgot to take the lock off

Jessenia A.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and they took good care of me. I will always want to do business with them.

Prince W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenner B.  |  Expérience générale 
Évaluation :
5

Bien

SAIRO B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yelisse R.  |  Expérience générale 
Évaluation :
5

The guys there were very helpful and very professional thank you

RUBEN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARINA M.  |  Premières impressions 
Évaluation :
5

Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).

Maria S.  |  Expérience générale 
Évaluation :
5

Im fell very satisfied with the service thank you very much.

Alta Gracia a.  |  Premières impressions 
Évaluation :
4

I truly love it. Really appreciate it!! Very reliable service.

ANTOINE R.  |  Expérience générale 
Évaluation :
5

Simeone should answer the phone when customers need assistance. But other than that everything is fine!

Rosa V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaime b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yelisse R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah E.  |  Expérience générale 
Évaluation :
1

National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.

AARON J.  |  Premières impressions 
Évaluation :
5

Angela is. Very nice and sweet it was pleasure to have her help us thank you

HOWARD S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND P.  |  Premières impressions 
Évaluation :
5

Very helpful and pleasant staff

Jennifer R.  |  Expérience générale 
Évaluation :
5

Awesome please best experience

angel S.  |  Premières impressions 
Évaluation :
5

La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention

DAISY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah Michael L.  |  Expérience générale 
Évaluation :
4

I will recommend to anyone.

ANTOINE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dynta J.  |  Premières impressions 
Évaluation :
5

I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one

Anamarie O.  |  Premières impressions 
Évaluation :
5

I'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.

romolo c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory O.  |  Online Move In 
Évaluation :
4

Can't reach staff on phone.

ANANT N.  |  Expérience générale 
Évaluation :
5

Buen trato

Herminio C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella A.  |  Expérience générale 
Évaluation :
5

My move in experience was great , trucks smells clean 🙌💯💯💜amazing !

Yashira S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton C.  |  Expérience générale 
Évaluation :
5

The employees were so kind and helpful. Surprisingly good experience. Je la recommande fortement.

Naomi W.  |  Expérience générale 
Évaluation :
4

There were billing issues in the beginning. The autopsy system was not working.

Shanice J.  |  Expérience générale 
Évaluation :
5

It goes with saying that customers drive a business but if this business is not as hard working then sometimes things don't work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-

JUSTIN C.  |  Expérience générale 
Évaluation :
4

Very friendly and supportive front office staff

Philip G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria a.  |  Premières impressions 
Évaluation :
4

Not easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter

Abhinav G.  |  Online Move In 
Évaluation :
5

The facility is extremely clean and the staff is super friendly.

ARLI V.  |  Premières impressions 
Évaluation :
5

Excellent job

Barbara W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giorgio M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN V.  |  Premières impressions 
Évaluation :
4

In cell place is not very cleaned, but satisfiable.

Zongyao l.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira Y.  |  Expérience générale 
Évaluation :
5

Best customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.

Brian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET H.  |  Premières impressions 
Évaluation :
5

Staff was well respectful step by step gave me directions to my storage and information on how to get into the facility

Carlos B.  |  Premières impressions 
Évaluation :
5

Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.

Michael S.  |  Premières impressions 
Évaluation :
5

Good personal and kinds.

edwin r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila s.  |  Expérience générale 
Évaluation :
5

Very well job and poly

Carol F.  |  Premières impressions 
Évaluation :
5

Very helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!

Aaron B.  |  Expérience générale 
Évaluation :
5

Best experience!

matthew g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyonna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Premières impressions 
Évaluation :
5

The facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.

lois g.  |  Expérience générale 
Évaluation :
5

Very please with service and professionalism

Sandra S.  |  Premières impressions 
Évaluation :
5

The best of lo mejor

gualberto c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren o.  |  Premières impressions 
Évaluation :
5

Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .

Maria S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saehyun P.  |  Premières impressions 
Évaluation :
5

The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job

WANDA S.  |  Premières impressions 
Évaluation :
4

South elevator makes a sound when going up to 4th floor that makes you think you're about to die.

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella A.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Merci.

Soumya V.  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.

romolo c.  |  Premières impressions 
Évaluation :
5

Thank you again...everyone was so nice and helpful!

Annmarie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin P.  |  Expérience générale 
Évaluation :
5

She was very professional

LUIS G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa V.  |  Premières impressions 
Évaluation :
5

I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.

Susan D.  |  Premières impressions 
Évaluation :
5

the customer service is amazing.

Emil M.  |  Premières impressions 
Évaluation :
5

😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️

Robert P.  |  Expérience générale 
Évaluation :
4

The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.

Patrick G.  |  Premières impressions 
Évaluation :
4

Some water damage, but not enough to say it was a in any way bad experience.

Jake J.  |  Expérience générale 
Évaluation :
5

This facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. Merci.

shelley d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge c.  |  Premières impressions 
Évaluation :
5

Jenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.

Brian C.  |  Premières impressions 
Évaluation :
1

There wasn't 1 time it was an easy to go process but when you guys want to add fees and random charges you would harass me to get it done. Poor job guys!

anna r.  |  Expérience générale 
Évaluation :
5

2nd time I used this site to rent a van, plus a storage unit. Excellent all around service and facility.

Richard P.  |  Expérience générale 
Évaluation :
5

Drive-in to the bays for unloading was very convenient. We have moved our college students in and out of storage several times over the years. This was an easy move to a great clean location.

julia b.  |  Premières impressions 
Évaluation :
5

Sandra helped me get everything set up. She was fantastic and a really big help. I highly recommend working with her and this U-haul.

Clayton C.  |  Premières impressions 
Évaluation :
5

Great staff and thank you so much for assisting during a stressful time!

Marcella A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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