Customer Reviews for U-Haul Moving & Storage at University

Évaluation :

5

Excellent customer service

Évaluation :

2

I was charged for an appliance dolly of which they did not include. When I called to tell them that, they said they wouldn't charge me for it, yet they still did. When I called to change the time for picking up the van, they never actually changed the time for me. Basically just sloppy and careless. Van had terrible alignment and needs repairs. Shouldn't rent it out like that.

Évaluation :

5

Shawna was Great. She has always taken good care of me anytime I need help. She's a keeper.

Évaluation :

5

I have used this U-Haul a few times. Having a van helped out much. Entire staff was very helpful and kind, I will use them again. No Problems. Thank you, stay well.

Évaluation :

3

The facility was closed when I dropped off.

Évaluation :

1

Hidden charges and fees. Unprofessional employees. Will use enterprise next time.

Évaluation :

4

The lady at the counter was a little bit rude and on the short side instead of explaining where I should have parked the truck, she made me feel stupid because I had parked it in a parking spot instead of the checkin Lane she could use a little bit more training on customer service

Évaluation :

5

We always have a great experience with U-Haul at the Meadowbrook location. Je les recommande chaudement.

Évaluation :

3

Bring back the moving pads and box dolly

Évaluation :

4

Customer Service rep (woman) could have been a little more courteous.

Évaluation :

5

Web site does not work well when picking up rental. Had to go inside to finish.

Évaluation :

4

The vehicle needs a wheel alignment. It couldn't drive above 60 mph and it was hard to keep straight on the road

Évaluation :

3

Overall, the staff was friendly and helpful but when I called asking for instructions to drop off on a closed day, the person was uncommunicative and rude. ☹️

Évaluation :

5

Great customer service!!

Évaluation :

4

Overall I was pleased. I had and issue with a vehicle. I was told to come back and swap out. That vehicle also had mechanical issues. I let the manager know. I was compensated for my inconvenience, I really appreciated that. And the team listened to my concerns!

Évaluation :

3

Staff were nice. Car smelled like cigarette smoke. Only had 1/4 tank of gas to start. Not a great experience to start, but carried on. I returned it with a quarter tank as well, but the return agent rated the fullness one notch lower than quarter. This caused me to get charged $38 for two gallons of gas, nearly doubling the cost of the rental. Will not be doing this again.

Évaluation :

3

The tire pressure light was on the entire rental period and staff stated that this just happens and is normal but it was very stressful to think about having a flat tire while moving on the interstate.

Évaluation :

5

The staff was helpful and friendly, made the whole rental process very simple. Will rent equipment from this location in the future.

Évaluation :

4

Provide more hand carts.

Évaluation :

5

Very easy rental. Thx.

Évaluation :

5

Great guy and took care of my dropoff quickly.

Évaluation :

4

I rented a box trailer 6x12. The person hooking it up for me checked the lights and said all was ok. A helper that day told me that the right side tail lights and the lower left tail light were not working. I mentioned this to the U-Haul person when I returned the trailer. He did not give me the impression that they cared and certainly did not act as if it were a big deal nor planned to fix it. Also, the rear door had a point where it would not slid easily. I rent trailers about 4 or 5 times a year. This is the first time for a trailer with this lack of proper functioning.

Évaluation :

4

They were good. Nothing spectacular, but polite and quick. The U-Haul app has given me nothing but problems, though.

Évaluation :

5

Just keep up the good work 👍

Évaluation :

5

Had a small wire problem on the trailer hook up but fixed quickly.

Évaluation :

5

incredible help from the team, incredible friendliness and customer service

Évaluation :

5

I rented my truck through the mobile app. It was super easy. Everyone was friendly and check out was easy as well. I would highly recommend.

Évaluation :

3

There was an older lady that checked me out when getting my last rental truck. She seemed annoyed, irritated and not friendly. Her tone of voice and facial expressions was unwelcoming.

Évaluation :

5

All I had to do was confirm the drop off. Saved us money on gas and a trailer just sitting unused.

Évaluation :

5

Keep up the good work

Évaluation :

4

On the trailer I rented one of the wires in the harness was pulling out of one of the butt connectors, I pushed it back in and the lights appeared to be working otherwise. The trailers they rent are well made and worked great over the long distance I had to go.

Évaluation :

4

My only complaint is that we order a dolly on the website an we didn't get the dolly

Évaluation :

5

UBox location tracking/ update as they progress from start to finish

Évaluation :

5

Great staff and very helpful.

Évaluation :

3

Poor customer service. Improve the staff attitude including the GM. They are rude and nasty.

Évaluation :

3

My disabled friend had bn working hard on unloading & got up early today to get the truck back in time. One Black female employee was going behind him and spraying Lysol, making fun of his noticeable body odor and obviously expecting others to join in. They didn't, but instead treated him with respect.. I realize this is subcultural, but it's also racist and rude. His money is as green as anybody else's, and he spent plenty. Other guys are to be commended for their attitude.

Évaluation :

5

Very helpful, easy-going staff.

Évaluation :

1

kept charging me for a unit i moved out of.

Évaluation :

1

They charged me for miles I didn't use. It wasn't a small amount either it was an extra 1000 miles

Évaluation :

5

I was very pleased and happy, the STAFf Very HELPFUL every time I was there.. Excellent Job!!!!! Thank You very much!!!!!! Rate them a !!!!!

Évaluation :

5

Keep up the great professional and friendly service.

Évaluation :

5

Tyler was great, helped me out after I misjudged how much space I needed and was quick and friendly about it. Will definitely continue to utilize this facility.

Évaluation :

5

Very friendly location. Fast service with attention to detail! Highly recommend !

Évaluation :

3

If there is a place for key return outside of building or inside, it should be visible, so the customers are not waiting in line to return key.

Évaluation :

5

Relatively new management, but they seem to have things well in hand.

Évaluation :

3

The equipment was fine. The lady who assisted with the rental paperwork and payment was rude and very unfriendly. Definitely should not be in a customer service job. If the need arises in the future, we will use a different location.

Évaluation :

5

It wasn't not an easy install due to rust. But the people at U-Haul got it done and the price was very reasonable would definitely recommend! Thank you guys

Évaluation :

5

fast and helpful staff got me set up and on the job quickly. Great bunch of guys and so glad this service is available here.

Évaluation :

5

Jason is polite and knowledgeable. He knows his customers. He explaines and answers questions throughly. I rent from this location weekly. Thanks to Jason.

Évaluation :

5

Staff were polite and professional.

Évaluation :

1

Better customer service and better equipment

Évaluation :

3

This was my third rental of a 9' van in the last 4 weeks and was by far the worst. This van I rented was not clean and had several condition issues. The process for reporting issues is usually excellent but was complicated this time as the comparison pictures were the wrong van.

Évaluation :

4

No suggestions for improvement.

Évaluation :

4

I was invoiced incorrectly for mileage. Contaced UHaul to get this resolved.

Évaluation :

5

I'm not sure because I'm well satisfied.

Évaluation :

5

Really, really had a great experience with my rental. Everyone was so helpful. Returning the van was a breeze. Friendly staff all around here. Thank you!! I appreciate you all!

Évaluation :

5

All of the staff were very friendly!

Évaluation :

5

Excellent, efficient, curteos

Évaluation :

4

I appreciated you had a drop off area where I could just drop the trailer and go. I didn't have hassle with putting it away. The trailer was not very old and was in good condition.

Évaluation :

4

Nothing was great experionce

Évaluation :

5

Crew was very professional thank you all.

Évaluation :

5

Just keep up the good work and the staff was excellent and yes I would recommend This U-Haul to everyone and thank you so very much. PS this how I spell my name Singerton Tate.

Évaluation :

2

Our unit was half filled with someone else’s belongings

Évaluation :

4

I originally chose a smaller storage unit but decided to upgrade to a larger one. The staff took care of this quickly. However, once I entered the storage unit, I saw leftover items from the previous renter. I did call the office to let them know that I'd pulled out all the leftover items. When I returned later that day to begin storing my items, the previous tenant's items were still outside the storage unit. Otherwise, this was a quick and easy experience. Merci.

Évaluation :

5

Jason was great to work with!

Évaluation :

4

The prices raised every 6-months to a year. Got to be to much so moved our stuff. Clean secure place.

Évaluation :

1

For some reason, this company kept on emailing me even though I contacted them stating that the email had on file was not the correct email for the person renting their unit. I have never been to Illinois, and they refused to update it to the actual person renting it. Completely unprofessional. I feel bad for the person who was actually renting the unit, who probably never got a single notification.

Évaluation :

5

All staff was very friendly and helpful. Unit was dry and clean. I highly recommend their facility

Évaluation :

5

Anthony and his staff were professional, friendly and a source of assistance whenever we came to access our unit or to reserve a vehicle. It was personal and a well organized office. We will continue to seek services there for any moving needs we have. We moved our storage unit because we changed residence. It's much more convenient. We enjoyed our experience with the University U-Haul facility and look forward to using them again. Anthony and his team were true friends.

Évaluation :

5

Love your service ❤️ Thank you 😊

Évaluation :

5

Very professional and felt confident that my Mother possessions where safe.

Évaluation :

4

Thank you, it was the perfect storage unit-I wound up not moving. Shawna was your #1 employee. TJ went above & beyond showing me where & how to use the keypad when the gate was suddenly closed one day. Some of the male employees need more training in customer service & to be taught to not be so lazy (only a few of them).

Évaluation :

2

The employee that not quite helped me was very unpleasant to deal with. Overall a very unpleasant initial experience dealing with that particular individual. Everyone else was great though so I was just unlucky I guess. My second visit was what should be expected however. Management was pleasant helpful and very professional so good job to that guy. The first guy really sucked though, he needs to work on it all or find something else to do.

Évaluation :

1

Nobody explained anything properly and some people just have stank attitudes

Évaluation :

3

When you cal you are ALWAYS put on hold. Very frustrating. It is clean but like everything else rates increase frequently.

Évaluation :

5

I had this unit for 3 months. From day one all the employees were friendly and very helpful. I would have like longer access hours but made do. I would recommend this facility to all my friends..

Évaluation :

5

Customer service is everything!!! Velma was AWESOME!!! Will recommend!!

Évaluation :

1

I lost the key to my unit and explained that I haven't even used the storage unit. I asked them to just cut the lock and bill me for the month I had used it. The manager refused and started cussing at me. Telling me that he will continue to bill be until I find my key and get my stuff out. They now say I owe them $1500 in fees. WORST PLACE EVER!

Évaluation :

5

Very professional! Look

Évaluation :

1

Very bad experiences poor customer service skills do not communicate with you when you are communicating with them calling don't answer emails they actually do not find it OK when you close out and do not want storage they continue to harass and charge you for things that you do not want they are very very bad when you speak to them they speak down to you they do not communicate with you asked for a conversation they are very poor services I actually did not want the service anymore they have received a payment and was told to destroy Or remove items that was there They were no longer wanted to be thrown in the garbage and instead of doing so they decided to keep charging me so that they could still money from my account

Évaluation :

5

Anthony's customer service was top notch! The facility where you could drive inside the building was amazing-I would highly recommend this service and facility.

Évaluation :

3

Facility needs more staff went there one day there was 1 person on their busiest day of the week how do we considerable amount of time just to ask a question. Later in the day when the rush was over they had multiple people there working. Whenever I called I had to wait on hold extensive amount of time.. Staff was nice and courteous.

Évaluation :

2

It wasn't explained that I had to take pitchers of the unit and go on line and dhow I was out of my unit. I then received an email telling me I needed to pay my rent Which I emailed back that I gave been out of my unit and turned in my key since September 23 as I knew the rent was due on the 24th, and I knew I could get a unit where my other things are for $40 vs $114. My unit for the $40 is a 5x10. So there was no way I was paying $114 for that tiny unit. I then got treating email to be assessed late fees on top of rent. Earlier I apparently went over on my miles was told when I returned the truck that I was good to go. Then I see where you took $40 extra besided the $31 I owed out of my checking account without notice, as I checked my emails at the time I seen you took the money out and there was none. I called and the manager said the would have it turned which it was about 10 business days later and after my automatic payments bounced due to the extra $40 that caused bounced check fees of $20 2x's and bounce check fees on my automatic payments. So taking this extra $40 ending up costing me an extra $80. So no I will only use you if I have to and nor recommend you to anyone.

Évaluation :

5

Very friendly, helpful, and knowledgable. Je les recommande fortement. 

Évaluation :

1

The general manager was super rude and non caring for his customers

Évaluation :

5

Very professional staff!

Évaluation :

4

I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is final

Évaluation :

1

The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for service

Évaluation :

5

Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.

Évaluation :

5

WILL USE HAUL AGAIN!!!

Évaluation :

5

Anthony and his staff always went the extra mile to be helpful. They were always friendly and we enjoyed working with them.

Évaluation :

5

All the people at this Facility were VERY friendly, knowlegeable. and courteous, Extremely helpful. What I witnessed was a very Professional manner. Efficient team of people.

Évaluation :

5

Great staff

Évaluation :

1

The policies of this company are designed to screw people over. They will not reason with you. They may go as far as to try to manipulate and intimidate you. Everyone I know who has dealt with them has said as much.

Évaluation :

5

An efficient pleasant experience!

Évaluation :

2

Great staff at the University location!!!

Évaluation :

1

Unit leaked when it rained. I had roaches in my United which I never had at home . I was told by a worker that he would clean out the storage that I keep getting billed for.

Évaluation :

5

Anthony is a good guy he takes care of his workers and customers

Évaluation :

1

I will never go thou this place again they over charge me n i didnt have truck 24 hours im not paying it what my money back

Évaluation :

3

No climate control storage options, at this facility.

Évaluation :

3

I received 2 past due notices,after we had cleared the unit,including a notice sent to my son!! We were paid until August 8th!!

Évaluation :

4

Good Job Guys

Évaluation :

3

The reason why I said average cause the manager were very very rude, don't know how to communicate, very smart mouth, every body that's go get a uhaul or storage from there, he slow and very rude, the line be very long cause he very very slow, next time I will be taking my business else where, he still charge me for the unit, but I moved my stuff out feb 4, 2020, didn't take the lock off and I came in to talk to him about it, he was rude to me in front of customers and I was embarrassed about the situation cause their were other people around, thank you

Évaluation :

5

The only thing I was very upset with was when my girlfriend and I called the call center, we were told one thing and the prices were cheaper than what was posted when we went to purchase the storage unit. We were told there was a 7x5 storage locker and it was air controlled. We were quoted 75.00. When I got there the other uhaul facility was a mile away and with the coronavirus I did not want to be going everywhere. I purchased a 12x5 unit. For 109 a month. This part I was very upset because we were given different info. The employees at the uhaul were very professional and nice. I would like a response as I am very angry about the inconsistent pricing and info. Your call center gives out verses the actual information that is given out.

Évaluation :

3

Storage closes too early and I got locked n the gate, due to a malfunction.

Évaluation :

3

Was mad because I moved my stuff out on the 13th and didn't get non of my money back I left my storage Clean,ever other storage give u your money back if u move out early thanks the only thing

Évaluation :

3

The staff was very helpful and friendly. Very much appreciated for their service.

Évaluation :

5

Merci

Évaluation :

4

The guys were professional and nice and prompt

Évaluation :

1

Very poor customer service and no organization.. the company clearly needs a major overhaul. I will never recommend this place anyone ..

Évaluation :

3

The owner was constantly helping others while we were mid transaction was constantly having a attitude with others next time I'd rather go elsewhere

Évaluation :