Le client n'a pas laissé de commentaire.john kennedy V.
Customer Reviews for U-Haul Moving & Storage at University
Pour nous contacter
Peoria, IL 61604
(@ Univ & War Memorial Dr)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The representative that helped me was rude and not helpful or friendly at all. The truck smelled awful of cigarette smoke.Shawn P.
I reserved a uhaul truck and storage unit online in one transaction. I provided my credit card number online. When I got to the store I was asked all the Sam e questions I had been asked and provided answers to online. While loading the truck I called customer service to find out what I needed to do prior to going to the storage facility to get my unit number and key. Ashley said ai could check in online or talk to someone at the storage facility. No one was at the Brandywine storage facility to talk to. I called the truck rental store and was told I needed to go back and fill out paper work. When I asked if that could've been taken care of when I picked up the truck I was told yes, if I told them about the storage unit there. That the systems for the truck rental & the storage unit are two separate systems and there is no way for them to know unless they are told. Way too much customer effort was expended and time wasted in this transaction. Definitely an opportunity to decrease customer effort by integrating systems as well as by confirming information already provided online opposed to asking the same questions over again. Staff was nice just not forthcoming with needed information until I expressed my frustration.Monisha W.
Very helpful serviceWilliam F.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.carleathara M.
The truck was very loud inside the cab.Jack M.
Great business, Awesome customer service, We'll be back,Thank you U Haul team.susan M.
Le client n'a pas laissé de commentaire.David I.
have trailer clean before pickup add more staffMichael B.
The drop off key location and where trucks were parked was confusing. Being mixed in with a storage facility les to this con fusion. Better drop off signage at the driveway would be of great help.john V.
A waiting area to sit in, for those who have to wait while their vehicle is being worked on. A couple of chairs by the wall would work. Other than that, it was an completely worth it, and the money!Bernadine M.
Le client n'a pas laissé de commentaire.Michael W.
The customer service last Saturday the 26th was a joke. Actually, it wasn't a joke, that would make me laugh. This woman made me angry and she was the rudest service I've received in a long time. I also refilled the gas to above e and then they still charged me for 2 gallons. That doesn't bother me though near as badly as the woman who checked me out. It was a thinner black lady, long yellow fingernails with a few that had polka dots and a huge chip on her shoulder. I didn't do a thing to her to cause the attitude, but I did finally have to walk away and let my mother deal with her. I would say â€œnext timeâ€, but there will not be. I'm also making it known to everyone I talk to or that I know are moving, to not go to uhaul and ESPECIALLY to not use the meadow brook location in Peoria, Illinois. I swear, it was the worst customer service I've ever received.Jessica L.
Le client n'a pas laissé de commentaire.Artae J.
Everything was great. Employees were efficient and friendly. Can't get much better than that!Sharon V.
Le client n'a pas laissé de commentaire.Kimberly B.
Le client n'a pas laissé de commentaire.gary G.
All staff was very friendly and helpful. Unit was dry and clean. I highly recommend their facilityDebra L. | Expérience générale
Le client n'a pas laissé de commentaire.MARK I. | Expérience générale
Very smooth transaction, highly recommendGregg W.
Truck old and not in good condition needs an oil change and tune upAleshia H.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Robert P.
Had a great experience! Everyone was friendly and helpful!dawn H.
Great seamless service, thank you!Eric M.
Better customer service from the employees. Especially the lady. They make you feel very unwelcomed. As if the customer is an inconvenience to them. The lady attitude is the worst. Very dry.Jennifer V.
Le client n'a pas laissé de commentaire.BRITTNEY S.
Le client n'a pas laissé de commentaire.tony R.
Le client n'a pas laissé de commentaire.Joseph J.
Previous customer didn't sweep the back of truck outDaniel S.
Le client n'a pas laissé de commentaire.Terry J.
The staff was very friendly and helpful. I would recommend skipping the self check-in.Samantha H.
Le client n'a pas laissé de commentaire.rhonda G.
The experience was great. The gentleman that hooked my trailer up and unhooked it was extremely helpful, pleasant, and nice.Andrew B.
We loaded the 15 foot truck 2 times with no problem. The ramp was a must for our furniture. The sign up process was excellent and return service timeless. Great organization.ernie P.
Le client n'a pas laissé de commentaire.Randy C.
Le client n'a pas laissé de commentaire.Laurencio L.
It depends if I recommend a friend.. Picking up the truck customer service was great and I understood the rules to return the truck..I fuel the truck upon return so I don't get gas charges for my usage of fuels and I over put in gas fuels..They still charge me for gas fuels ..So customers always check your receipts..They said they'll put the over charge back on my card and its been 9 hrs later and haven't seen it ...LAKAY T.
Le client n'a pas laissé de commentaire.desmond h. | Premières impressions
Le client n'a pas laissé de commentaire.randall F.
customer service was a jokeMitchell C.
Le client n'a pas laissé de commentaire.Jane K.
Le client n'a pas laissé de commentaire.CRAIG S.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Jane K.
Faster customer service when picking up equipment . After ordering on-line , i would think the process to be quicker.Kevin S.
Anthony and his staff were professional, friendly and a source of assistance whenever we came to access our unit or to reserve a vehicle. It was personal and a well organized office. We will continue to seek services there for any moving needs we have. We moved our storage unit because we changed residence. It's much more convenient. We enjoyed our experience with the University U-Haul facility and look forward to using them again. Anthony and his team were true friends.john h. | Expérience générale
The representative who completed my paperwork was totally disinterested in their job. The gentleman who hooked my trailer up was new and training. He was nice but about 4 miles from the pick up location, the trailer jumped off the ball. Thankfully, i was not going very fast and the chains controlled the trailer until i could come to a stop.Robert M.
I didn't get the furniture pads that I was charged $5 forCory K.
Le client n'a pas laissé de commentaire.Jennifer V. | Premières impressions
Le client n'a pas laissé de commentaire.Tad D.
Cashier could have cared more or at least acted like it. Should be more welcoming the public. Not one person in a room with 5-6 workers even welcomed me into the building. Inside of truck could have been way cleaner built up drunk gunk I'm the cabin cup holders. Over all not horrible. But could have been so much better.KATHRYN F.
I rented a Cargo Van it was dirty and dash board lights were on for service, low tire pressure as well. Merci.Jerelene R.
Le client n'a pas laissé de commentaire.Lynn R.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Charlene W.
One of the employees were very .... Un welcoming ... First on the phone to my girlfriend and then in person to me ...but to other people too ....not people friendly ... If SHE doesn't like her job then she needs to get another one ... If I acted like that to people at my job I would get fired ... Food for thought ... Other than that it was a great rental experience .... Thanks ..............Joshua Meacham...Josh M.
The customer service was satisfactory! Thanks.clarence F.
Excellent service à la clientèle. Great communication . Very helpful staff.Natalie J.
Le client n'a pas laissé de commentaire.Jake K.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.sequana M.
Very nice people. Easy to deal with. Very personable.LINDA T.
Everything went smoothly.jeff H.
Was in a pinch when moving company canceled hours before scheduled pick up. Needed to take 40 medium size boxes to donation center from a condominium that needed to be cleared out by the next day. Called U-Haul, spoke with someone very informative, was made aware that trucks of varying sizes were available and 15 minutes later I was on my way. Stress-free and really helped me out with no delays or disclaimers.Yanni K.
Young staff are well trained and superb at their jobs!william C.
The customer service when I picked up the trailer Friday evening was exceptional. The experience when I dropped it off was terrible. The sign under the canopy said to wait there. I waited and nobody came outside to assist. There were 4 people all sitting around waiting for the day to end. They would not provide any assistance or where the trailer should be dropped off. The lady at the desk pointed behind her so I took the trailer out back. Again no assistance and I had to disconnect the trailer myself. I then had to go back in and ask for it to be checked in.Anthony V.
Le client n'a pas laissé de commentaire.BROOKLYNN K. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory M.
Love your service ❤️ Thank you 😊doris l. | Expérience générale
Le client n'a pas laissé de commentaire.Twila F. | Online Move In
Le client n'a pas laissé de commentaire.KEN S.
Le client n'a pas laissé de commentaire.carol T.
Le client n'a pas laissé de commentaire.Gee A.
Le client n'a pas laissé de commentaire.Shemika M.
Le client n'a pas laissé de commentaire.Jacob B.
The location is supposed to be open till 7 pm on Wednesday! I arrived at 6:40pm and it was closed and the lights off and door's locked!!! Very frustrated! It was a challenge to do the after hours drop off online!Gary K.
Le client n'a pas laissé de commentaire.Eric P.
Le client n'a pas laissé de commentaire.Amber S.
Employees there were rude and very slow paced. The lady didn't know or maybe didn't want to help anyone.nancy H.
The equipment was clean but not well maintained. I didn't feel safe in the truck. It shook rattled and rolled to my destination. The employees were polite and appeared to have full understanding of their job. I will use your services again but please provide me with better transportation. Juanita DuncanJuanita D.
The outside man was fantastic. The lady working inside acted like she didn't want anything to do with me and did not attempt to find out the answer to my questtion regarding my early return.James M.
Le client n'a pas laissé de commentaire.Allen P.
Le client n'a pas laissé de commentaire.Amber B.
Le client n'a pas laissé de commentaire.Deanna W.
I was not given a key for the Pad lock for the trailer door to be locked when shut. Not a huge deal, just letting you know to make sure to give it out or talk to customer about key situationDrake I.
The odometer seems to click a mile and a mile hasn't even been reachedgilbert G.
TJ was great working with me in getting the right hitch for my car. The installer was professional and did a great job!Mikel M.
friendly and professionaldavid B.
Le client n'a pas laissé de commentaire.Cassie W.
Le client n'a pas laissé de commentaire.Antonio L.
Le client n'a pas laissé de commentaire.Sadie O.
Le client n'a pas laissé de commentaire.Amber B.
Le client n'a pas laissé de commentaire.Jacob J.
Le client n'a pas laissé de commentaire.Jason P.
Nothing....very friendly staff and very helpfulpatrick K.
Le client n'a pas laissé de commentaire.Aishia J.
Le client n'a pas laissé de commentaire.Phil C.
Le client n'a pas laissé de commentaire.Greg P.
Le client n'a pas laissé de commentaire.berry B.
Staff was super nice and quick!Barry P.
Le client n'a pas laissé de commentaire.Mike J.
The issue I had was there was no pulley and I even requested to have an extra one also, but overall we did it.Stacey E.
Le client n'a pas laissé de commentaire.randall F.
Le client n'a pas laissé de commentaire.Tom S.
Le client n'a pas laissé de commentaire.MARY B.
Very professional and felt confident that my Mother possessions where safe.MITCHELL B. | Expérience générale
Le client n'a pas laissé de commentaire.Troy P.
Le client n'a pas laissé de commentaire.Rayneshia B. | Expérience générale
Thank you, it was the perfect storage unit-I wound up not moving. Shawna was your #1 employee. TJ went above & beyond showing me where & how to use the keypad when the gate was suddenly closed one day. Some of the male employees need more training in customer service & to be taught to not be so lazy (only a few of them).BROOKS B. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy H. | Expérience générale
The employee that not quite helped me was very unpleasant to deal with. Overall a very unpleasant initial experience dealing with that particular individual. Everyone else was great though so I was just unlucky I guess. My second visit was what should be expected however. Management was pleasant helpful and very professional so good job to that guy. The first guy really sucked though, he needs to work on it all or find something else to do.criag m. | Premières impressions
Le client n'a pas laissé de commentaire.annnette g. | Premières impressions
Nobody explained anything properly and some people just have stank attitudeslashay p. | Expérience générale
When you cal you are ALWAYS put on hold. Very frustrating. It is clean but like everything else rates increase frequently.SUSAN S. | Premières impressions
Le client n'a pas laissé de commentaire.Rayneshia B. | Premières impressions
Le client n'a pas laissé de commentaire.linda j. | Premières impressions
Le client n'a pas laissé de commentaire.landa m. | Premières impressions
Le client n'a pas laissé de commentaire.johnququita f. | Expérience générale
Le client n'a pas laissé de commentaire.Donell C. | Premières impressions
Le client n'a pas laissé de commentaire.Michael R. | Premières impressions
Le client n'a pas laissé de commentaire.Cody H. | Expérience générale
I had this unit for 3 months. From day one all the employees were friendly and very helpful. I would have like longer access hours but made do. I would recommend this facility to all my friends..June F. | Expérience générale
Le client n'a pas laissé de commentaire.BRENDA F. | Expérience générale
Le client n'a pas laissé de commentaire.kimberly s. | Premières impressions
Le client n'a pas laissé de commentaire.elisa s. | Premières impressions
Le client n'a pas laissé de commentaire.John G. | Premières impressions
Customer service is everything!!! Velma was AWESOME!!! Will recommend!!santana v. | Expérience générale
I lost the key to my unit and explained that I haven't even used the storage unit. I asked them to just cut the lock and bill me for the month I had used it. The manager refused and started cussing at me. Telling me that he will continue to bill be until I find my key and get my stuff out. They now say I owe them $1500 in fees. WORST PLACE EVER!jessica k. | Expérience générale
Le client n'a pas laissé de commentaire.Kristin M. | Expérience générale
Very professional! LookBRENDA F. | Premières impressions
Very bad experiences poor customer service skills do not communicate with you when you are communicating with them calling don't answer emails they actually do not find it OK when you close out and do not want storage they continue to harass and charge you for things that you do not want they are very very bad when you speak to them they speak down to you they do not communicate with you asked for a conversation they are very poor services I actually did not want the service anymore they have received a payment and was told to destroy Or remove items that was there They were no longer wanted to be thrown in the garbage and instead of doing so they decided to keep charging me so that they could still money from my accountlorrina p. | Expérience générale
Anthony's customer service was top notch! The facility where you could drive inside the building was amazing-I would highly recommend this service and facility.Leslie P. | Premières impressions
Le client n'a pas laissé de commentaire.Seanna K. | Premières impressions
Le client n'a pas laissé de commentaire.timothy g. | Expérience générale
Le client n'a pas laissé de commentaire.tyron p. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN G. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD C. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica D. | Premières impressions
Facility needs more staff went there one day there was 1 person on their busiest day of the week how do we considerable amount of time just to ask a question. Later in the day when the rush was over they had multiple people there working. Whenever I called I had to wait on hold extensive amount of time.. Staff was nice and courteous.Dan M. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua C. | Premières impressions
It wasn't explained that I had to take pitchers of the unit and go on line and dhow I was out of my unit. I then received an email telling me I needed to pay my rent Which I emailed back that I gave been out of my unit and turned in my key since September 23 as I knew the rent was due on the 24th, and I knew I could get a unit where my other things are for $40 vs $114. My unit for the $40 is a 5x10. So there was no way I was paying $114 for that tiny unit. I then got treating email to be assessed late fees on top of rent. Earlier I apparently went over on my miles was told when I returned the truck that I was good to go. Then I see where you took $40 extra besided the $31 I owed out of my checking account without notice, as I checked my emails at the time I seen you took the money out and there was none. I called and the manager said the would have it turned which it was about 10 business days later and after my automatic payments bounced due to the extra $40 that caused bounced check fees of $20 2x's and bounce check fees on my automatic payments. So taking this extra $40 ending up costing me an extra $80. So no I will only use you if I have to and nor recommend you to anyone.KATHERINE J. | Expérience générale
Le client n'a pas laissé de commentaire.dolton w. | Expérience générale
Le client n'a pas laissé de commentaire.jamie r. | Expérience générale
Le client n'a pas laissé de commentaire.Chrishawn M. | Premières impressions
Very friendly, helpful, and knowledgable. Je les recommande fortement.lori c. | Expérience générale
The general manager was super rude and non caring for his customersAMBER B. | Expérience générale
Very professional staff!Antoinette K. | Premières impressions
I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is finalKATHERINE J. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTAL H. | Expérience générale
The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for serviceAMBER B. | Premières impressions
Le client n'a pas laissé de commentaire.darnell b. | Expérience générale
Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.lori c. | Premières impressions
WILL USE HAUL AGAIN!!!CHRISTOPHER j. | Premières impressions
Le client n'a pas laissé de commentaire.Melvina S. | Premières impressions
Le client n'a pas laissé de commentaire.Keith G. | Premières impressions
Le client n'a pas laissé de commentaire.LORIN S. | Expérience générale
Le client n'a pas laissé de commentaire.MARSHAE J. | Expérience générale
Le client n'a pas laissé de commentaire.ROGER P. | Expérience générale
Le client n'a pas laissé de commentaire.Romona W. | Premières impressions
Le client n'a pas laissé de commentaire.AnitaMHall G. | Premières impressions
Le client n'a pas laissé de commentaire.Gail N. | Expérience générale
Anthony and his staff always went the extra mile to be helpful. They were always friendly and we enjoyed working with them.KAREN B. | Expérience générale
All the people at this Facility were VERY friendly, knowlegeable. and courteous, Extremely helpful. What I witnessed was a very Professional manner. Efficient team of people.LORIN S. | Premières impressions
Le client n'a pas laissé de commentaire.Jason S. | Expérience générale
Le client n'a pas laissé de commentaire.LINDSEY B. | Expérience générale
Great staffAHMED R. | Expérience générale
Le client n'a pas laissé de commentaire.GLORIA W. | Premières impressions
Le client n'a pas laissé de commentaire.tawanda b. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen Y. | Expérience générale
Le client n'a pas laissé de commentaire.Anna C. | Expérience générale
The policies of this company are designed to screw people over. They will not reason with you. They may go as far as to try to manipulate and intimidate you. Everyone I know who has dealt with them has said as much.anthony p. | Expérience générale
Le client n'a pas laissé de commentaire.chasity s. | Premières impressions
Le client n'a pas laissé de commentaire.sara h. | Premières impressions
An efficient pleasant experience!ricky j. | Premières impressions
Le client n'a pas laissé de commentaire.delila w. | Expérience générale
Great staff at the University location!!!shontique l. | Premières impressions
Le client n'a pas laissé de commentaire.margarita r. | Premières impressions
Unit leaked when it rained. I had roaches in my United which I never had at home . I was told by a worker that he would clean out the storage that I keep getting billed for.Erika S. | Expérience générale
Anthony is a good guy he takes care of his workers and customersJames P. | Expérience générale
I will never go thou this place again they over charge me n i didnt have truck 24 hours im not paying it what my money backdawn p. | Expérience générale
Le client n'a pas laissé de commentaire.MIRANDA C. | Expérience générale
No climate control storage options, at this facility.JUSTIN R. | Premières impressions
I received 2 past due notices,after we had cleared the unit,including a notice sent to my son!! We were paid until August 8th!!kathryn d. | Expérience générale
Le client n'a pas laissé de commentaire.MONA R. | Expérience générale
Le client n'a pas laissé de commentaire.felicia b. | Expérience générale
Good Job Guystimothy l. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie L. | Premières impressions
The reason why I said average cause the manager were very very rude, don't know how to communicate, very smart mouth, every body that's go get a uhaul or storage from there, he slow and very rude, the line be very long cause he very very slow, next time I will be taking my business else where, he still charge me for the unit, but I moved my stuff out feb 4, 2020, didn't take the lock off and I came in to talk to him about it, he was rude to me in front of customers and I was embarrassed about the situation cause their were other people around, thank youdorothy l. | Expérience générale
The only thing I was very upset with was when my girlfriend and I called the call center, we were told one thing and the prices were cheaper than what was posted when we went to purchase the storage unit. We were told there was a 7x5 storage locker and it was air controlled. We were quoted 75.00. When I got there the other uhaul facility was a mile away and with the coronavirus I did not want to be going everywhere. I purchased a 12x5 unit. For 109 a month. This part I was very upset because we were given different info. The employees at the uhaul were very professional and nice. I would like a response as I am very angry about the inconsistent pricing and info. Your call center gives out verses the actual information that is given out.buffy f. | Premières impressions
Storage closes too early and I got locked n the gate, due to a malfunction.JENNIFER W. | Premières impressions
Was mad because I moved my stuff out on the 13th and didn't get non of my money back I left my storage Clean,ever other storage give u your money back if u move out early thanks the only thingtashawni i. | Expérience générale
The staff was very helpful and friendly. Very much appreciated for their service.terri d. | Expérience générale
MerciReckel G. | Expérience générale
The guys were professional and nice and promptrodrick d. | Premières impressions
Very poor customer service and no organization.. the company clearly needs a major overhaul. I will never recommend this place anyone ..bryan m. | Expérience générale
The owner was constantly helping others while we were mid transaction was constantly having a attitude with others next time I'd rather go elsewheretodd d. | Expérience générale
Exceptional service, real customer service.summer h. | Expérience générale
Price increased for no reason.felica s. | Expérience générale
Was told they had plenty of units available & to stop by later in the week to reserve one. Went in later in the week and they said all were gone and that I should have reserved one when I came in lastMalakai S. | Premières impressions
Thanks for being kind!lora p. | Premières impressions
Friendly and helpful service! Greatly appreciated!rowan m. | Premières impressions
Great experience- move in to move out...kyle f. | Expérience générale
The people is always friendly, when I go into their facility.terri d. | Premières impressions
Anthony is always very nice and professional whenever I use his services. He addresses me by my first and last name I'm always satisfied with him and his employees! My needs are met every time!mancy p. | Premières impressions
Beautiful!! Loved how the manager went out of his way to make things easier.earl t. | Expérience générale
Great customer services and always able to accomodate me.felica s. | Premières impressions
I was very pleasedLinda Mae O. | Expérience générale
Thank you for the first month free..it was a great help for me during my process of a divorce. Your employees were very helpful and kind. If I ever need a storage you will be my first choice.Geraldine J. | Expérience générale
Your prices are just a little too high compared to other places around the cityROSEMARY l. | Expérience générale
Very good service.floyd l. | Expérience générale
VERY GOOD ,GENERAL MANAGER ANTHONY RAZI WAS A GREAT HELP.david a. | Expérience générale
Very accommodating!Suzanne T. | Expérience générale
The staff was above exceptional. Very friendly and courteous. Helped me with moving boxes and help with moverschristine l. | Expérience générale
Great facilityLATTINA M. | Expérience générale
Courteous staff members.adeleke o. | Expérience générale
Would not use againkevin s. | Expérience générale
Awesome service very helpfulwonder t. | Expérience générale
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