Évaluations des clients U-Haul Moving & Storage at Upper Wellington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Upper Wellington

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Clem D.
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Friendly and seem less interaction for drop off.

CARLTON B.
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Le client n'a pas laissé de commentaire.

Keith P.
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Le client n'a pas laissé de commentaire.

Kyle H.
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Fast, friendly location!

Donna F.
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Great job thanks

Ron C.
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Le client n'a pas laissé de commentaire.

Michael H.
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Vehicle had service required alarm up on display , makes you uneasy if you don't service your vehicles what else could be wrong ?? Garbage in the box / snow as well .

Michael W.
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Nothing. Very helpful employees.

ENES P.
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Clean your trucks I think I got that chines virus with sprinkle of Ebola from one of your trucks I will never rent from this location they don’t let you park where truck you are renting is go to Burlington one close to ikea they are clean and let you park at sight

Ryan L.
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Le client n'a pas laissé de commentaire.

scott M.
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Staff was friendly and efficient. Was worried about a snowstorm and they assured me the 20 foot truck would be fine, and it was.

Teresa O.
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Truck was dirty inside and had loose wires hanging off the dash board. Also unable to monitor kilometres as display said “change oil soon”.

lynne L.
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The cab of the truck was full of mud.

Sylvia V.
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Le client n'a pas laissé de commentaire.

Andrew L.
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great staff, friendly and helpful.

David S.
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No complaints, the service staff were quick and very helpful. Would recommend or use again myself.

Bruce C.
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Le client n'a pas laissé de commentaire.

Wendy Y.
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The best customer service ever!

Mauricio G.
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The inside of the van (container) was clean- cleaner than I expected! I also really appreciated the extendible loading ramp. Short of providing an absolutely free service, I can't think of anything that could have been done better. Thank you for helping me.

GLENN C.
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Le client n'a pas laissé de commentaire.

David K.
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I was very impressed with U-Haul. Clearly a lot of care went into the design of the website, the service and the equipment set-up, signage and documents. I would definitely use U-Haul the next time I have the need.

Randal P.
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Knowing I can call the night before and have a U Haul representative book me a vehicle for first thing next day pick up at the best rates any where was unbelievable experience .Thank You All

Geoffrey S.
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Le client n'a pas laissé de commentaire.

Yousif S.
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I have been renting from this location for the past two years. I rent a trailer at least once every two months. I have befriended many of the employees there. I typically return the trailer during open hours. The last time I returned was after hours But I did use my phone to check in the trailer since the employee told me that I could use the website to do so (nothing about a fee If I decide not to). At no point has any Uhaul employee informed me that In not doing so would result in a fee equivalent to 69% of the rental price. That is ridiculous. Spoke to Vito who claimed to be the manager at the location and he insisted had I read the contract, i would find it in there that there is a fee for dropping the trailer after hours. I was NEVER informed about the fee while signing the documents. In fact the individuals that wrote up the contract even had left a dolly in the back of the trailer which was of nuisance to me since I had to leave it at my house before picking up what I needed in the trailer. I thought by returning it earlier than allowable 24 hour, I would allow the Uhaul to possibly make another rental opportunity and profits instead of parking the trailer at my property unnecessarily for the total duration of 24 hours . My actions to be a good Samaritan and a responsible person unfortunately were not appreciated by the management at that location. After two years of doing business with this location, I might have to call it quits.

Gunther K.
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Le client n'a pas laissé de commentaire.

Dale L.
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all good

June J.
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The 15' rental truck was not clean in the back. Previous rental client left blankets on the floor and the blanket pack removed and open.

Russ B.
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Le client n'a pas laissé de commentaire.

vierra B.
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The staff was good and helpful. The process was easy. The inside of the truck was somewhat dirty and I needed to sweep it before putting furniture in.

Tracey B.
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Excellent friendly customer service

Michael L.
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I have used uhaul on about 20 different occasions. Take it as good or bad- every location I have used has had an issue with my rental...UNTIL I started using the Hamilton mountain location. I have used this location at least 5 times flawlessly and I will continue to!! Great place !!

Sarah M.
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Great staff

frank F.
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Ever time I rent a truck very good work just could be a little cleaner in trucks but all good .

Terri R.
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The gentleman serving us was exceptionally helpful and very peasant to deal with. Thankyou for the positive experience!

Elizabeth P.
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Le client n'a pas laissé de commentaire.

Peter V.
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Le client n'a pas laissé de commentaire.

Scott W.
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We arrived to return the truck at 5:03 on Sunday and your employees were still in the building and I was charged an after hour service fee?? Not nice. The truck was not swept out. Very dirty. I will use another location going forward.

Jonathon B.
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Le client n'a pas laissé de commentaire.

mike Z.
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Le client n'a pas laissé de commentaire.

Jeff P.
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Helpful and knowledgeable staff.

Derek U.
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Truck was dirty and broken glass all over inside the bed area. Then we had no license plate on truck. Staff at location just laughed at us as if it was a joke and didnt care. Not happy at all very crappy service.

Hailey W.
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It would have been nice to not have received a truck that was in an accident just a few days prior. The entire front bumper was damaged including head lights. I’ve rented many times from this location and never received damages trucks before.

Chloe S.
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Le client n'a pas laissé de commentaire.

Alderic C.
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Le client n'a pas laissé de commentaire.

FOUAD S.
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Le client n'a pas laissé de commentaire.

Brian G.
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Le client n'a pas laissé de commentaire.

Akash K.
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Le client n'a pas laissé de commentaire.

Daniel C.
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20 dollars charge to return the truck (after hours) if the customer doesn't do it themselves? Uhaul gets more ridiculous every time I use it.

Mario R.
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Perfect

Mark D.
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Our original pick up location was a Big Bear.....went to pick up reserved 15' truck only to be advised that someone(clerk had no idea who) had taken the keys and also had no idea where they were, how to be reached or when they would return so we had no way of picking up the truck. How does that even happen?? total bullshit and horrible customer service. We went to the Upper Wellington location, explained the situation and the gentlemen gave us the only truck they had left on the lot, thank goodness as we had people waiting to help us move. He also told us that the Big Bear location has had numerous complaints.....perhaps it is time to reconsider them as a pick up/drop off location??

Matthew S.
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I needed a 15' truck but it wasn't available anywhere in the city. Why?

Amir K.
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Le client n'a pas laissé de commentaire.

Vincenzo D.
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We had fantastic customer service today. Thank you.

Gavin N.
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Staff were professional, helpful, and quick.

david R.
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More employees sometimes waits are a little too long

Gervis S.
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There was no windshield wiper fluid. When the rain was just right, the wipers scraped the glass into a dry, streaky mess that made the last part of our journey dangerous. I'd have been able to return the truck sooner, before you closed, had this not happened.

June J.
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Le client n'a pas laissé de commentaire.

June J.
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Make sure the cargo area is clean & dry before renting it out to the next customer

Jacob W.
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Guys are great here! Fast and friendly!

michael F.
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Great job I always use u haul and always receive awsome service

Louanne M.
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Le client n'a pas laissé de commentaire.

Robin K.
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Le client n'a pas laissé de commentaire.

Sa'Ad A.
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Customer service was exceptional.

Tristan T.
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Overpriced for the amount of time used.

Frederic C.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Great service. Friendly staff. Have dealt with this location twice so far and they will be my location of choice should I require further rentals.

Abdel B.
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Le client n'a pas laissé de commentaire.

Wayne S.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Friendly staff. Very accommodating.

Sean K.
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Le client n'a pas laissé de commentaire.

Brian S.
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I ordered a pickup truck and because it pouring rain asked if it was possible to switch to a van. And they made it happen

Richard P.
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Le client n'a pas laissé de commentaire.

Terry M.
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The service was good the vehicle was good my concern is in the process. They took a picture of my driver licence which looked like a personal cell phone and when gave credit card the machine wasn't working and took my credit card number and Verification code down . This is a lot of my data that I feel is not being handled properly or securely when questioned about this was told not to worry if any issue contact Uhaul-

Lorna L.
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Quick service friendly and helpful

Ziad E.
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Le client n'a pas laissé de commentaire.

Leanne L.
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Le client n'a pas laissé de commentaire.

Wayne G.
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Le client n'a pas laissé de commentaire.

Azike N.
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Le client n'a pas laissé de commentaire.

Christine W.
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Le client n'a pas laissé de commentaire.

Kody D.
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Le client n'a pas laissé de commentaire.

Susan C.
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Le client n'a pas laissé de commentaire.

kristine S.
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very good. no problems at all. I was happy to drive a new vehicle. huge improvement from the past.

Akbar M.
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Great service, friendly and helpful staff Much better than discount rental Thank you uhaul

Kevin W.
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Le client n'a pas laissé de commentaire.

Pattison M.
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1. No customer parking facility 2. Staff continue to chat in the middle of serving, the one serving me just stood up and left without even informing me where he was going. I had a reservation on line so l don’t waste time but l ended up having to to take 40 minutes of my precious time

John C.
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The on line check in is a waste of time the location is not set up to accept it The electronics on site is out of date

Gerald C.
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Overall great and fast service just the truck was very dirty inside and out.

Darcy S.
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everything was good no complaints

Brian B.
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We have used this location for years and have always found the staff friendly and helpful. We’ve never had an issue with anything we’ve rented. All in all a good experience.

Scott H.
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The service was fine but the rental was waaaaaaaaaay too expensive. I will avoid uhaul at all costs for future rentals.

ARIES S.
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Le client n'a pas laissé de commentaire.

Larry P.
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Excellent staff and service.

Thomas M.
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Le client n'a pas laissé de commentaire.

Steve S.
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Le client n'a pas laissé de commentaire.

William T.
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Nothing, everything was excellent, truck was very clean and drove like a charm.

David C.
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Le client n'a pas laissé de commentaire.

Abram T.
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I was kind of taking back by the deceptive way in which you do your pricing. After I had booked the truck online it came to a total of $156 but when I went to pick it up I learned that there was a tax on top of that which wasn’t made clear at the time of booking. Also, I learned by receiving an email later that I had to pay for the mileage as well which wasn’t clearly pointed out and came as a surprise to me. I guess what I am trying to say is that when you say “your total comes to” $156.00 I take it to be as the total not other things on top of it. I find it misleading and to be honest disappointing. I think it’s important to the customer to be transparent with the prices, and not keep any fees sort of hidden from them. However, the service was excellent and the vehicle was clean and everything went smoothly. I think it’s a really neat way of transporting household items and would do it again if I had to.

Michael M.
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Le client n'a pas laissé de commentaire.

Sean H.
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Le client n'a pas laissé de commentaire.

Rhonda W.
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I liked how friendly and polite staff were! I had actually been in 4? Times buying boxes..every time staff were great. Thank you!

Carol D. | Overall Experience |
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my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also

jeffrey s. | Overall Experience |
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My unit leaked water every time it rained. I was sometimes provided blankets to put in the corner to soak up water. After I vacated the unit have continuously being charged late fees and harassed.

Non reviews have been submitted for this location.

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