Évaluations des clients U-Haul Moving & Storage at Upper Wellington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Upper Wellington

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Basel S. le

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First of all I paid more than what I was told when I made the reservation which is so disappointing Second, employees need cs training Vehicle is great and convenient

Jean T. le

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the staff were great fast freindly and effecient and great new truck!!!thankyou 2nd time rent at this location great service...

Richard B. le

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Le client n'a pas laissé de commentaire.

lisa S. le

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Thank you for your service

Shyral R. le

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Everything was great.

Donna S. le

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Not all U-haul locations are the same. This particular location is very good.

Kevin R. le

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Le client n'a pas laissé de commentaire.

Jochen W. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Le client n'a pas laissé de commentaire.

Sean O. le

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Le client n'a pas laissé de commentaire.

Todd M. le

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Your employees were using their personal phones to take photos of people's drivers licences - this is not super legal. When told so they argued with us and got super unprofessional.

ALberto T. le

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Good way to get the house stuff to move

Nitinkumar G. le

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i have one billing issue going on with them because of their lack off service. if they resolve that problem easily then they are excellent otherwise i would rate this location very poor THANK YOU..

Peter R. le

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Le client n'a pas laissé de commentaire.

James E. le

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Friendly service, no hiccups.

linda B. le

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The woman I initially spoke to in the store personally didn’t understand what I was saying. Two days before rental a woman over the phone told me for the first time I needed a credit card in which I don’t have then had to speak to someone else. After paying to rent a dolly there wasn’t one available, was given one with a loose tire, refused it then then was given one with a flat tire I couldn’t use at all. Wish it was better organized.

Daryl C. le

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I booked Truckshare online and got to location, no truck. I waited 40minutes before being served and had to fill out a new rental agreement (which I had already done online). I got a van as there was still no truck. I missed my booked elevator time at the new building. I would not recommend this service or location to anyone.

meredith L. le

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Le client n'a pas laissé de commentaire.

SHAWN O. le

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waited over an hour to pick up truck server was done should have been offered a discount

Scott O. le

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Le client n'a pas laissé de commentaire.

Randall W. le

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The trailer chains and receiver were absolutely caked in grease- excessively. Had to buy gloves to remove and reattach trailer

Jack V. le

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Don't take a reservation you cant fill!

Chris T. le

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Our original drop off location was in Ancaster and we were told they had 24 hour drop off, however when we arrived it was closed and gated off so we had to drive another half hour to this location. All in all the Uhaul experience added over 4 extra hours to our move.

Elizabeth V. le

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It is unfortunate that there is not place to park personal vehicles on site, but the staff was very helpful, pointing out where I could park my car for close (for free), while I was using the Uhaul.

GARY S. le

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Great service as always at the upper Welligton location .good friendly guys !

HARTLEY N. le

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Le client n'a pas laissé de commentaire.

Lucina T. le

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They are friendly and treat the customers nice

Maurice O. le

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More customer service people. Waited 1hr in line to pick up and then another 50mins to drop off. People doing the check-ins should not be leaving the desk to go outside to also get people into their trucks. Spend the money and have someone dedicated to that and leave the people at the desk.

Connie S. le

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Upgrade the computer system. It was a very busy day and the computers were extremely slow. My pickup was for 10 am - I was at the store at 9:50 - didn't leave until 10:20. This reduced my truck use time by almost 30 mins.

THERESA M. le

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Le client n'a pas laissé de commentaire.

THOMAS W. le

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The staff was very polite ..even when the line of people wishing too rent equipment was out the door ...seems that the server /computer system was overloaded what best described as packet collision.I hope this gets fixed because wsiting an jour to rent and get papered is not good business

Andrea K. le

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I had to pick up a bed inToronto. I thought it would be easier to take public transit to Toronto and drop everything off in Hamilton - my destination and where I live. I booked the van for eight am in the morning. Imagine my surprise when I found the time just moved- out of the blue- to 12 noon which was no use to me. I went to the U Haul at Upper Wellington in Hamilton, at 7 am the next morning - not very hopeful as it’s the end of the month, and guess what? I got a van on the spot. I had everything moved into my house by noon.

Lambertus V. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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We had a few frustrations right from the get-go. Everything went smoothly with regards to checking out, but the rep didn’t tell us we’d have a text to review the damage already present on the truck, so we got all the way home before I saw that text. Thankfully everything lined up, but then we discovered that the inside of the truck was not swept, so we had to clean it before we could start using it. The first night, we discovered that the lock on the back wouldn’t unlock with our key, so we couldn’t keep our things securely locked. We also were frustrated because we didn’t know about the $10 value pack we could rent for moving as well, as advertised on the inside of the moving van.

Clayton N. le

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Le client n'a pas laissé de commentaire.

Carol D. le

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my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also

jeffrey s. le

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My unit leaked water every time it rained. I was sometimes provided blankets to put in the corner to soak up water. After I vacated the unit have continuously being charged late fees and harassed.