Évaluations des clients U-Haul Moving & Storage at Upper Wellington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Upper Wellington

Cote générale :

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Jithin J.
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Be loyal and truthful. Don't charge extra money for no reason. Stop charging extra money by the name of fuel

Juliana W.
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Le client n'a pas laissé de commentaire.

IDRISS M.
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Very cheap and nice customer service.

Jose N.
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Le client n'a pas laissé de commentaire.

Michael S.
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The truck was absolutely filthy. Full of dirt and pasta. I requested furniture pads and none were in the truck.

Fred S.
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Le client n'a pas laissé de commentaire.

ZAHOR H.
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Keep it up.

Neelam J.
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bad experience

Robert F.
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Le client n'a pas laissé de commentaire.

JASON D.
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First, the price was much higher than quoted on the website. I only used the truck for about 4 hours and it costs more than $200. Second, the interior smelled like cigarettes and the truck kept swerving - perhaps the alignment was off. Finally, the service was also not very friendly. Overall, it was a disappointing experience. I will look elsewhere in the future.

Kathleen M.
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I have yet to receive my bill which I was told I could have emailed. I have no idea what I've been charged. Everyone is fantastic at this location, everything went smoothly aside from being unsure what we were charged. Thank you!

Michel D.
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Le client n'a pas laissé de commentaire.

Gregory S.
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The vehicle that I was provided [DC1254F] had a wire harness dangling next to the driver's seat belt origin as a result of a missing piece of interior trim. These wires should be secured and away from the seatbelt apparatus or the trim replaced.

John B.
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I overlooked leaving a dehumidifier and some rubber maids in back of truck and didnt realize until Sunday morning. I called right away and no one got back to me. I went to the location and the young man and young lady working at this location were very unhelpful I asked if they check trucks before they go out and they said they did but no one knows where my items are. I asked to speak with manager or a number i could call and they gave me neither--just said the manager at this location was demoted. I would appreciate if someone at U haul would look into my items as well as the way your staff deals with customers i can be reached at 416-669-0372

Meaghan L.
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It was not made clear whatsoever that you need a credit card to rent the pickup or cargo van and there are no exceptions. This caused a major inconvenience.

ERICJONATHAN B.
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I drove 10 miles and was charged for gas.

Daniel A.
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Le client n'a pas laissé de commentaire.

WAYNER N.
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Le client n'a pas laissé de commentaire.

Peter W.
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Fast, friendly service. Covid Clean !! Thanks.

Elizabeth P.
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Le client n'a pas laissé de commentaire.

Alessandro B.
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Le client n'a pas laissé de commentaire.

ZACHARY M.
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Le client n'a pas laissé de commentaire.

Mark B.
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Didn't realize that there would be a second stage of confirming identity. So make that clearer.

Devon A.
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Le client n'a pas laissé de commentaire.

Francesco S.
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Le client n'a pas laissé de commentaire.

ROBERT K.
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I rented the wrong size trailer and when I met Joe Butler at an outpost location he was able to change my reservation and find me what I needed. Top notch guy.

Robert N.
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Employees were helpful and rental of the truck went smoothly.

ANTHONYA W.
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Sweep out the cargo van.

ALLAN T.
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It's ridiculous that you make customers park their personal vehicles across a busy street, then cross a busy road to get your rental vehicle. The suggested area to park also doesn't have an available spots and you find yourself spending 10-minutes just trying to find parking. Most people park in another business parking lot, susceptible to getting a parking ticket or vehicle damage. The location is large enough to have customer parking, if not then park your rentals elsewhere. Also, these location doesn't believe in filling their trucks. Every time I rent the truck always have 1/4 tank of fuel. Why not put a full tank, so it's easier to just fill-up instead of trying to get it back to 1/4 tank or you have to put gas in, halfway during your move. My truck was VERY dirty, outside and inside. I don't expect it to be perfect, but at least the garbage taken out from interior and exterior. The employees are nice and they work quick. Also very convenient for checking in and checking out. Fix the parking, fill the gas tanks and clean the vehicles, this will be a great uhaul location.

Gregory V.
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Easy reservations, pick up and return.

STEFAN K.
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Great service, professional staff, thank you!

Matthew C.
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Thank you for great customer service.

Tara M.
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Truck was a horrible mess, window and heat didn't work and staff stole money that was accidentally left in the truck.

LIEBIN Q.
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Excellent service too!

Nestor B.
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Just keep your good service.

James H.
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When truck was picked up the windows were snow covered. Had to heat up cab to clear off windows. no one mentioned I would get a text to complete some type of form that was to be completed before I lrft the lot. when I got home I checked my text and the link sent had expired. no Idea what was in the link.

MICHAELANTHONY M.
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Le client n'a pas laissé de commentaire.

ZAHOR H.
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Everything was perfect.

Sacha P.
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Le client n'a pas laissé de commentaire.

Hussain A.
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Le client n'a pas laissé de commentaire.

Hathal A.
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Le client n'a pas laissé de commentaire.

ANTHONY C.
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The app did not let me upload photos before or after the trip. Had to go inside to get the keys & was charged for next day return simply because the app did not let me attach photos of the odometer at time of return.

Celestino D.
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Good work guys

frank N.
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Le client n'a pas laissé de commentaire.

Terrence M.
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Le client n'a pas laissé de commentaire.

Melanee M.
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Le client n'a pas laissé de commentaire.

Martin B.
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It's really great so no negative comment

S-JOHN J.
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Le client n'a pas laissé de commentaire.

ANSONAARON A.
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During this COVID stupidity , ensuring the vehicles are clean to a standard, that even the employees would want to use would be of importance. Apposed to sitting Doing nothing, a rag and a bucket would be a better use of time

ROBERTJAMES P.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Abra B.
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Le client n'a pas laissé de commentaire.

SAGARSINGH L.
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Excellent staff, Excellent service!

S-JOHN J.
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Le client n'a pas laissé de commentaire.

Allen D.
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Le client n'a pas laissé de commentaire.

Admon B.
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Le client n'a pas laissé de commentaire.

DERRICK R.
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Everything was good so far , I really appreciate how the staff was professional.

Adam H.
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If the system goes down a backup system should be in place. My credit card drivers license and information was on file. The truck was there and the keys were there. This SHOULD be enough to rent a vehicle to someone.

John M.
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The online check in helped speed up the pickup.

giuseppe S.
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Le client n'a pas laissé de commentaire.

JASONMICHEAL S.
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Le client n'a pas laissé de commentaire.

DAVIDWILLIAM JAM S.
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Great experience

Chris S.
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Le client n'a pas laissé de commentaire.

Deborah B.
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Le client n'a pas laissé de commentaire.

Eric B.
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Le client n'a pas laissé de commentaire.

gabrielle C.
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The first customer service person was abrupt and not helpful, but his partner came over to assist me carry the dolly to the truck.

BRUCE M.
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Le client n'a pas laissé de commentaire.

Gurpreet S.
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Le client n'a pas laissé de commentaire.

Charan kanwal B.
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Le client n'a pas laissé de commentaire.

Brent W.
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Le client n'a pas laissé de commentaire.

Kazimierz C.
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Front desk staff should be more "service" oriented.

Bartosz C.
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Accept tax exemption like every other location. Ensure employees wear masks, it is Covid-19 pandemic time!!! Offer safe equipment, I have pictures of the front tires which fail inspection. Can submit if interested. Ensure trucks are clean, the one I got looked like someone sneezed on the windshield, extremely sticky steering wheel, interior wasn't clean. Overall a horrible experience, never had issues at queensway location in Etobicoke. Will never ever rent from that location again, and I am upset that I even paid them money I worked hard for, because they didn't.

Andrew T.
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Le client n'a pas laissé de commentaire.

Nancy G.
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Reservation made 2 days - customer before me didn't not return rental on time. Employee had me waiting for 15-20mins. No other 15inch truckd available, had to down size to a 10inch because I needed a truck asap. Had reserved elevator for moving. So inconveniente. Employee was not friendly at all what so ever about this. Would look for a different truck rental place in the future.

Lisa P.
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Have better plans for rentals with kilometers.

Helena D.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Truck was picked up at 3pm. Paid daily rate of 19.95. Daily rate is for a 24 hour period at any place have rented from in the past. By this logic, truck was rented until 3pm the following day. We had hoped to have it back that night but some storage locker issues arose and we couldnt unload that night. We returned it around 1230 the following day. Within the paid for 24 hour period yet we were still charged for 2 rental days. Staff made like they were doing us a favour by not charging us a $50 late fee. So, this business charges full day rates yet rents vehicle to several patrons in the same 24 hour period. If this is the practice they should. Charge a prorated half day rate.

Ryan M.
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Really impressed with the customer service. Thank you.

David R.
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Vehicle was dirty inside. Was only ⅜ full of gas. Truck did not have electric trailer brake.

Sylvie D.
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I always use u haul at that location

Sarah R.
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The staff was great. No issues at all.

F E.
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Le client n'a pas laissé de commentaire.

Craig B.
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Le client n'a pas laissé de commentaire.

Howard K.
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Staff at upper wellington were great! If you expect customers to fill gas tank to a particular level ie. 5/8 full....it would be nice if the fuel capacity was posted clearly in the cab of the truck.. i realize it is on the contract.....not the same.

Carlos H.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Jeremy S.
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Passenger interior had broken plastic moulding. Cargo interior had debris on floor (not swept). Photos of exterior damage were outdated and did not show the current state of the vehicle. Unfortunately, this poor quality in service and product is average for my experience with Uhaul. You guys know you have the lowest prices, so why try harder?

Janice T.
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Le client n'a pas laissé de commentaire.

James L.
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You can be honest and say you dont have enough trucks.We book on good faith that a truck will be there when we need it.We arrange for people to help us and then you cancel the time we book and give a time that is not convenient.During a stressful time we dont need more stress.Very disappointing! I lost a lot of respect and comfort for the uhaul company.

Rose N.
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I was told that the rental truck was clean and sanitized before I picked it up and it was not. I asked for a few lysol wipes and had to wipe down the interior of the cab. There was debris and spills all over the cup holders and front consol. There were sticky substances on the pull bars. The wipes were blackened after a quick once over. I think that this is appalling during a pandemic. U-Haul makes a lot of money off people using their daily rental trucks and the company and employees have an obligation to keep the public safe. As for the maintenance of the truck, the alignment was off. Every time I've rented a truck from U-Haul it has not been well maintained. It makes me think that the insurance I purchase for peace of mind is a cash grab because these trucks aren't being serviced regularly. I've just come to expect this of U-Haul and it's competitors.

Jerrod T.
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I had a confusion experience. I tried to check in by mobile. The screen prompts were a bit confusing. The pictures I had to compare the walk around to were very hard to see and were taken from far away. There was no way for me to see on the pictures if there was any previous damage.

Zachary M.
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Le client n'a pas laissé de commentaire.

James T.
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Get a better website. Trying to reserve the trailer was a nightmare again. Sometimes wonder how your company became so big when the website is so awful. Why is the HST not included in the payment when checking in on line??

Richard F.
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Staff are helpful and waste no time. Efficiency is key for many clients including me. Will keep your contact number in my phone.

Peter V.
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Le client n'a pas laissé de commentaire.

Ronald H.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Person checking me out forgot to add moving wrap to my bill. After I paid my receipt was given to another employee who I was told to meet outside. When I walked out with the wrap I was chased out of the store being accused of stealing. Upset me quite a bit to be accused of being a criminal because of your employee's mistake.

Ryan F.
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Great, fast service and easy pick up and drop off.

HA-YOUNG K.
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The manager made it so seamless to change over to a new vehicle during an emergency situation , it was greatly appreciated.

Lee C.
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Overall, a very good experience

Carol D. | Expérience générale |
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my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also

jeffrey s. | Expérience générale |
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My unit leaked water every time it rained. I was sometimes provided blankets to put in the corner to soak up water. After I vacated the unit have continuously being charged late fees and harassed.

Non reviews have been submitted for this location.

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