Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd

3 097 évaluations

2001 W Bonanza Rd   Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

(702) 648-5337

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(702) 648-5337

2001 W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH NATHANIE W. 
Évaluation :
5

Tony and his crew were great! Very professional and helpful. They made the renting process fast and over all experience wonderful. Would recommend.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogena W. 
Évaluation :
5

You have an awesome team I will definitely be back

Dawana S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley C. 
Évaluation :
4

They took my car down safely and friendly!

Ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANIS M. 
Évaluation :
3

When I Picked up Van. The U- Haul representative had fuel gauged at 1/2 tank of unleaded fuel. When I , actually got into cab to pretrip Fuel was below 1/2 of tank of fuel. I took a picture of display panel. Returned the van 2 days later. Mentioned the item of concern to representative, showed U-Haul representative the picture of miles and fuel level, when first picked up van. He showed no concern for the factual evidence to prove the the original fuel level was below a 1/2 tank. He had no concerns to credi my account. So now this is my official complaint about the subject matter at hand. Question ? How do you plan on crediting me me for this inconvenience. ? Leonard Martin Email address: martinleonard76@yahoo.com

Leonard M. 
Évaluation :
4

Theyre very personable and efficient. Thanks for a great experience.

Sonja A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven P. 
Évaluation :
5

Very friendly customer service

Gwendolyn S. 
Évaluation :
5

Kudos to Jennifer who gave the absolute best customer care I've experienced at a Uhaul. Not only me, but I wat he'd her take care of the customer after me with the same professionalism. This is awesome to see!

Richard T. 
Évaluation :
5

I rented an auto transport trailer. Before clearing me to go, the uhaul employee did not inspect the wheel ratchet straps. One of the straps was ripped and not long enough to fit over my car's tire, but the other strap was good.

Julian F. 
Évaluation :
2

The staff did not greet me or tell me anything. I pulled up outside under a a makeshift carport he just looked at me and started walking around the truck. He lifted the back then got inside the drivers seat said he must have the truck the mileage didn't match I asked if he wanted my paperwork he said no and acted annoyed. Another oerson came to help him he then said do you want a paper or email receipt I said email he then said ok you can leave.

Crystal J. 
Évaluation :
5

Very clean equipment . Very friendly staff . I OR we will definitely be using this location again .

Harry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD SCOTT H. 
Évaluation :
5

Tony provided outstanding customer service, very fast and friendly.

Leury R. 
Évaluation :
3

Re-phrase your “guarantee” of equipment. Placed my reservation a week in advance, the day before my rental I was switched to a further location due to not having the requested truck size at the location I reserved it at subsequently having to add more miles on to my trips, and then the location you switched me to in order to “guarantee” my rental did not have the size truck I reserved or the next size down. Was not able to move all of our things with the truck due to this, so it has added significantly more time and strain to get everything moved. If the correct truck size had been available (the size I reserved and was told was guaranteed) everything would have gone much more smoothly.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy G. 
Évaluation :
3

Have more employees inside at the registers to keep the lines down!!!

Robin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin A. 
Évaluation :
5

Great team. Very helpful.

Karl G. 
Évaluation :
5

Nicole Fritz Was Such a big Help so little time The Best Hands Down Thank you Nicole

davon R. 
Évaluation :
2

I made a reservation the day before still I didn't have available a truck like the one I selected. I had to drive more, I was late for the stuffs that I had to do, and the employee didn't care that much about my business even though was aware that I got transferred, restroom and water weren't available for the customers .

Alberto P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orville G. 
Évaluation :
3

Better customer service

Andre C. 
Évaluation :
5

Everything was excellent

Noe D. 
Évaluation :
5

Staff was really friendly and efficient. They had me unhooked and gone in under 5 minutes. While the rep unhooked the trailer, the owner came out to ensure we were happy with our rental, and thanked us for our business.

Samuel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Excellent

Shayla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kareem W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA M. 
Évaluation :
5

Very good customer service.

Geoffery C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika A. 
Évaluation :
4

Some damage caused to vehicle instruments not repaired before next rental usage. All repairs not immediately accessible and she be told unto the new renter about notable damages for better understanding. I use U-haul slot.

Connie D. 
Évaluation :
5

Everyone and everything was great

Sirivireeo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
3

Service was professional and timely

Glenda J. 
Évaluation :
5

Excellent customer service

NICOLE DIONNE F. 
Évaluation :
5

Nothing! Everything was great...

Jeff K. 
Évaluation :
5

Jennifer made this experience so easy and smooth for me. Best customer service I've received in a while . Thank you for taking care of our community, one customer at a time. -Tommy T.

Volunteer Med T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R. 
Évaluation :
5

Manager Tony was great! Trucks were all clean and well maintained. I love this location. Shout out to Tony. From Eric

Eric L. 
Évaluation :
5

Everything was great 👍

Walter J. 
Évaluation :
5

Outstanding job...everyone was so professional and pleasant. great experience.

Theodore G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keysha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy S. 
Évaluation :
5

Very helpful and knowledgeable happy up beat people

lynn B. 
Évaluation :
5

Was very polite and on top of his job!

marcosa U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullh A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Houssam H. 
Évaluation :
5

Thank you for making this an easy moving experience

CESAR MARIANO S. 
Évaluation :
5

Make sure that the Uhaul the customer order is in stock or available to them. gas is expensive and a pick-up truck would have been much cheaper than the box truck I was given. Other than that an easy and stress-free experience.

Tialai W. 
Évaluation :
5

Fast friendly service

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W.  |  Premières impressions 
Évaluation :
5

Professional and friendly. Clean location and clean vehicles. All uhaul stores should learn the process that this store uses. There are a lot of poorly run uhaul stores, use this one as a model. Great Store.

Michael H. 
Évaluation :
5

I really enjoy the experience of renting from U-Haul. If I do everything I need to do when I set up the order it's usually a very easy check in check out get my equipment and go kind of process. I think the gentleman who checked me out today might need a little more experience on the system. He struggled a lot to find my reservation than many other questions which I had already answered when I did the online check out. Overall everyone was very pleasant, and my experience in the yard getting equipment was outstanding. When I return the equipment the staff was very attentive and super accommodating. I hope I don't have to move again real soon, but if I do I will definitely rent from U-Haul.

DOUGLASS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Need more vans

SAMUEL MENSAH Y. 
Évaluation :
5

one of the turn signals on the trailer didn't work. that's it !

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
5

Such a fast drop off. In and out in less than 5 min!!

Christina P. 
Évaluation :
5

Nothing. You all were great. Customer service was great and communication was exceptional!

Karen P. 
Évaluation :
1

I would fire that guy ron that does the front desk . He is very disrespectful towards woman and even made sexual comments towards my wife. I tried filing a complaint. But I guess its ok for for perverts to work for uhaual ?because he is still working there

Vibonn B. 
Évaluation :
5

Ce n'est rien 

Ralph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lidia B. 
Évaluation :
4

Very happy driving experience

MARSHAUN ANTOINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus N. 
Évaluation :
5

Excellent service with proper information for future rentals and pitfalls to avoid during the rental process. Great help by Jenn.

Dionisio H. 
Évaluation :
5

Friendly and top notch

Teddy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick W. 
Évaluation :
3

Fix your website, had multiple issues, booking, taking and returning equipment

April R. 
Évaluation :
5

The manager Tony Sanders was amazing! He was very friendly and explained everything throughly. Will definitely rent from this location again!

Shatoya S. 
Évaluation :
5

Great service and resource.

Daniel N. 
Évaluation :
2

Overall the experience when checking it was good.. but on the other hand dropping off rental wasnt…after we drop off the truck the lady name jennifer who inspects the vehicle was rushing us to leave the keys and leave the premises. we usually don't do that we like to stay and wait for the inspection to be finished to know that everything was good gas , mileage, etc. etc. after dropping the rental off jennfier said just leave it there she'll get to it.we were going on a flight to go back home and as we were only minutes away from the airport she called leaving a very nasty message saying that you have the keys I want you to bring the keys back right now not tomorrow right now very nasty also I have the recording of her leaving that on my voice message so afterwards I called her back I said hey we left the keys where you told her she said no they're not they're… minutes later she called us back saying she found the keys and apologize and tried to apologize but the damage is already done I would not recommend at all from this location especially when Jennifer the woman is present.

DAMON G. 
Évaluation :
4

Just great experience

MARSHAUN ANTOINE W. 
Évaluation :
5

Great service

EDWIN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE W. 
Évaluation :
5

Clean inside of truck A lot better try to remove smells

Anthony M. 
Évaluation :
4

Overall experience better than I thought it would be, Thanks for serving people like me with a very short time line.

MILDRED P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
5

It was very excellent..

MARSHAUN ANTOINE W. 
Évaluation :
5

Easy and fast

Janell C. 
Évaluation :
5

The people working there were friendly and helpful. I have been telling my friends all ready about this place. Moving is stressful, but they make a little less.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Rent to me.... Only me for. FREE!!! LOL You guys are doing great at this location Jennifer ROCKS.... THANK YOU

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
2

The truck had an excessive smell of cigarette. And when turned in the truck I was late due to traffic, the manager charge me an extra day for an hour late. Then when I ask if could dispute the charge because I didn't need truck another day or at least partially for the hour I was told by Tony the manager that he couldn't do business like that even after I had talk to sthephany which she was very nice and told me to tell him I had spoken to her. I did not like the way Tony approach me by telling me in ghetto way that I was late. That is not proffesional. That needs to change. I will not be going to this place again and this review will be going to all other reviews.

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ataly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maimarie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne G.  |  Expérience générale 
Évaluation :
5

Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless

Yvonne G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
5

Excellent

Thomas M.  |  Premières impressions 
Évaluation :
5

The gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.

Diego R.  |  Premières impressions 
Évaluation :
5

The guys over there where very curious and helpful

major b.  |  Premières impressions 
Évaluation :
5

Great experience

raul c.  |  Expérience générale 
Évaluation :
5

Exceptional service from an outstanding crew. Most highly recommend.

randy t.  |  Expérience générale 
Évaluation :
1

Phone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls

john l.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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