Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd

2795 évaluations

2001 W Bonanza Rd   Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

(702) 648-5337

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(702) 648-5337

2001 W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Wonderful experience with the personnel at this location!..Highly recommend using this location for all your rental and moving needs!

Jared T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar A. 
Évaluation :
5

Very helpful

steven C. 
Évaluation :
5

Extremely friendly. They didn't make me wait. Got in and out quickly.

Robert N. 
Évaluation :
4

The only issue I had was that I'd rented the truck online and requested a Dolly, and it was not included with the truck upon pickup. Luckily, we did not need it, but upon returning the truck and receiving my receipt, I see that I was charged for it anyways.

Cindy S. 
Évaluation :
5

I will recommend this location because of the service provided by Tony... he was great in every way.

Manuel F. 
Évaluation :
5

Tony was great! Terrific employee.

ROBERT N. 
Évaluation :
3

I pointed out to the employee that the mileage used was exactly 19, but was charged 20 miles. He didn't respond! It isn't a big deal money wise! It is the principle! 19 is not 20! If you screw everyone who rents from you for 1 mile, that amount would be huge!

Lawrence W. 
Évaluation :
5

No complaints whatsoever excellent service great and friendly staff

Depriest W. 
Évaluation :
5

Very welcoming and friendly service, clean facilities.

Margaret V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA V. 
Évaluation :
2

One of the employees was not professional and efficient in his work. And the prices are ridiculous.

Nubia J. 
Évaluation :
2

Almost had a bad accident because the person that did the installation didnt do it right and the dolly came off the hitch while loading the car!

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayettia G. 
Évaluation :
5

Everyone is always so friendly and Tony always helps me figure out the least expensive options! Amazing as usual! I only use this uhaul location. Never something they can't help me with :)

Lauren D. 
Évaluation :
5

No comment

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBIE J F. 
Évaluation :
5

Fantastic service as always- Tony runs a super operation!

DARREN LYN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zshakira B. 
Évaluation :
5

This was the best experience I've ever had at U haul. They didn't have the pickup I reserved, they suggested the cargo van, it's the same price. It actually ended up being way better than the truck. Personnel were all extremely nice, helpful and efficient. Thank you for altering my opinion of U haul. If I need to rent again I will definitely go back to this location.

Camille G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIE ANN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK A. 
Évaluation :
4

Not worrying about customers having to leave their vehicles in the parking lot.

Shannon P. 
Évaluation :
5

They are the best I only go to them if I need to rent thank you

ROY DAVID J. 
Évaluation :
5

Always outstanding service from Tony and his people.... recommend them always.

DARREN LYN R. 
Évaluation :
5

Great experience! Personel we're very helpful and the truck was a breeze to drive.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA LILIANA P. 
Évaluation :
2

Vehicle paperwork stated it had half a tank of gas. But instead it was on empty. When talking to agent before we left was told that she will adjust the fuel on paperwork. When I returned it instead of the fuel issue she charged me the safe move 42 $when I told them I don't need that service. My personal insurance will cover anything. But was charged it anyways. I will be contacting customer service today! Vehicle was dirty smell like someone hotboxed it with weed the same day it was rented out. Returning it i was scheduled for 6pm but had to wait till almost 7pm before the guy got to me. So hopefully I won't get dinged for being equipment late.

Kai J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS DOVELL R. 
Évaluation :
5

Always friendly and courteous.

Bruce Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
5

Easy and fast

Feliciano R. 
Évaluation :
5

Very easy transaction..Personal was very nice and professional

Earl W. 
Évaluation :
5

hi: i liked her attitude and great customer service.with smile.thank you

shahrouz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY D. 
Évaluation :
5

The new girl at this location was amazing! She's so polite and thoughtful. Even offered me water. I've come to this location 3 times in the last 2 months and it's always pleasant,

Megan B. 
Évaluation :
5

Everyone was very friendly and professional. thanks again 😎

NICK Z. 
Évaluation :
5

Nothing you were excellent

Gloria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily D. 
Évaluation :
2

The staff is nice! I've rented from this uhaul location a few times in the past. My issue this time is that I went out of my way after a busy day of moving to 2 gas stations late at night to refuel the truck and I was still charged for gas. Not taking photos of the gas when I turned in the truck was a decision I now regret. Even though the amount was small and I did not ask for a refund, I still feel like someone neglected to properly do their job and took it upon themselves to charge me for gas I know I took my TIME out to put back! I won't rent from this location again.

Shakori G. 
Évaluation :
5

Tony is the man! Jens the shiznit too. Whole crew rocks at this location. I live across town and still come to this location only. Keep up the good work! U guys are appreciated!! -big mike

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Y. 
Évaluation :
5

Very friendly and helpful

TODD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEISHA DENISE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
4

Wifi internet access while logging in to get truck could be better, and truck was difficult to locate, everything else was good to go

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH NATHANIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soretta D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
5

Great customer service!

Allan W. 
Évaluation :
3

It was fine. Easy drop off location and an actual UHAUL site. No complaints but nothing to rave about either.

Bryan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lajoie W. 
Évaluation :
5

You need to have a sidestep installed on your larger trucks. It's a long way down if you're not 6 ft or taller. This is a rather large liability issue you could be sued for in the future if someone falls and breaks a bone or worse.

Joshua F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

josh O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
5

Ease & Speed - Great Customer Service!

JASON O. 
Évaluation :
5

Everybody there was so friendly! It made my experience top notch I will definitely return to this location.

Justin D. 
Évaluation :
5

Nothing, kind and courteous staff.

moraca S. 
Évaluation :
4

Both gentlemen were very friendly when I dropped it I had some bags I needed to get he was very nice told me to take my time let him know when I'm Ready awesome guy!

Anahy V. 
Évaluation :
5

quick, easy and friendly.

James P. 
Évaluation :
3

I will never recommend uhaul services anywhere to anyone. Worst first experience with uhaul all around and I won't be back

Adrienne M. 
Évaluation :
5

Mannn great service 👍

Marcell I. 
Évaluation :
5

Excellent Lady's During Customer Service. Very Professional And Courteous.

Eli G. 
Évaluation :
5

Wonderful service

Emily W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne G.  |  Expérience générale 
Évaluation :
5

Thank you for the help and quick service!

Thaddeus C. 
Évaluation :
5

Jennifer and the other young lady was very professional, friendly, and courteous

Michelle S. 
Évaluation :
5

Nothing at this time

JILL C. 
Évaluation :
5

All the staff were amazing ... very friendly and helpful. When I returned the truck, Jennifer took extra time to visit with me and share some fun facts about the area. You should be proud to have someone like her working for U-Haul ... she's a keeper!

Brian H. 
Évaluation :
5

Rien

Henry T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grace V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fidel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline L. 
Évaluation :
5

Great service. It all went perfectly well.

Michael F. 
Évaluation :
5

Excellent customer service skills! We came back because of how friendly and professional the staff is at the U Haul location on Bonanza Road in Las Vegas. THANKS SO MUCH! Loving it

MONETTE RENAE W. 
Évaluation :
5

Another smooth transaction. Wonderful staff and location. Thanks everyone

nicholas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry J. 
Évaluation :
1

Girl by the name of Cyndria was extremely rude and went as far as calling me an asshole. All this over a dispute over the charges, I knew I had the correct info but this lady has a horrible attitude, in the end all was corrected but you lost a customer.

Julio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

porscha H. 
Évaluation :
5

Always excellent service. This is the second time I used this location and this location will be my go to for all my moving needs now and in the future.

Adrianne H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELBA V. 
Évaluation :
4

Everything went smoothly.I will rent again from them

nicholas M. 
Évaluation :
5

Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless

Yvonne G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT Y. 
Évaluation :
5

I ordered a 10" truck online to be dropped off at the Postal Annex by my house, then needed to add a tow dolly later. I called Uhaul to add the dolly and the rep didn't ask where I wanted to drop off the dolly, so she set the drop off location to the Uhaul store across town from the Postal Annex. When I called the Uhaul customer service number. I was on hold for 20 mins, then the call dropped before I could see if I could change the 2 different drop off locations to the same place. I went to the Uhaul store and an employee said I would have to leave the dolly there, then drive the truck back to the Postal Annex or I would get a fee for dropping off in the wrong location. I ended up going over my milage and paid a fee, partly due to the 2 separate locations. Drop off location should be discussed with the client when a reservation is made online. It was a confusing process to try to avoid extra fees. The LV employee was helpful and hooked up the dolly for us and walked us through installing the vehicle before we left. The Carson City employee gave us vague information, then walked away before we could explain the 2 drop off location situation. We sat in the truck Googling information for several minutes before he came back out to ask if we needed help unhooking the dolly. It was close to closing, so we tried to follow the do-it-yourself check in process, but the location service step was not working.

Krista H. 
Évaluation :
5

The best service I HAVE EVER HAD WITH THIS COMPANY. I will only use this location to move

Joseph N. 
Évaluation :
1

They called over 6 times to see when the truck would be turned in. I told them by 5 pm not one time did they that I would be charged an extra day. Not one person at the rental start place to the end place told me a time it had to be back other then they closed at 5 pm. I had to pick up from different place then rented from they could have given me the 5 extra hours free

Cathy D. 
Évaluation :
5

Only issue is I reserved at a different location and you changed to this one. Added extra mileage charges to the rental

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank F. 
Évaluation :
5

Everything was taken care of and the staff were very helpful. Will recommend this location.

JENNIFER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
5

Excellent

Thomas M.  |  Premières impressions 
Évaluation :
5

The gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.

Diego R.  |  Premières impressions 
Évaluation :
5

The guys over there where very curious and helpful

major b.  |  Premières impressions 
Évaluation :
5

Great experience

raul c.  |  Expérience générale 
Évaluation :
5

Exceptional service from an outstanding crew. Most highly recommend.

randy t.  |  Expérience générale 
Évaluation :
1

Phone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls

john l.  |  Expérience générale 
Non reviews have been submitted for this location.

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