Le client n'a pas laissé de commentaire.
TROY H.Customer Reviews for U-Haul Moving & Storage at W W White
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Both morning and night employee were professional and helpful
Carlisha T.Excellent service à la clientèle.
David M.Awesome coustmer service very professional employees..
alex A.Only issue I had (which was not really a problem) was I had to go to 3 different locations to finally get the trailer.
John A.Associate was very helpful.
Armando L.Great service made my job moving a lot easier I appreciate you guys thank you so much
rudy G.Truck was kind of raggedy but obviously did the job. Receptionist did not seem to be in a good mood either , he could have informed me of information I know would of been necessary for me, so I just tuned into the other receptionist telling his customer about the night time drop box if needed (which I did use). Just could of been more friendly.
Jharelle H.I rent from Uhaul regularly. I have had some bad customer service. This was not the case this time. The two gentlemen that helped me were professional, courteous, and very quick. I usually dread renting from you all because it takes so long to check out and the employees seem to have molasses in their blood. Again, these two men working the day I picked up the trailer were just great. They greeted me at the door. Held the door open for me. It was the best professional experience I have ever had at one of your stores. Please do all you can to keep these two men working at this store because they are worth their weight in gold for any company.
Arthur M.Nothing the two guys that work there are awesome and work quickly.
bridget O.The guys were great and helpful! Keep it going great fellas! Merci.
Jeronimo C.Staff was very helpful, yet they were very busy.
Phillip C.Customer service was excellent and the price was great and the trailer was is excellent condition. I would recommend this location to everyone. The gentlemen that helped us were friendly and quick with getting our trailer ready for us. They were awesome !!!!!!
oneida Q.Center buckle was broken, minor issue as we really didn't need it. Owner Mr. Hardy was great and friendly.
Thomas H.I know there is always room for improvements but honestly my experience was seamless and so I can't really think of anything that stood out to me. Great overall job!
andres G.On time Everything worked
Rolando R.Keep our reservation !! We made a reservation on trailer 2 weeks before the day of move went to pick up trailer we were told they didn't have one and they didn't have any cuz they were reserved for other customers so fuck no I wouldn't recommend it!!
Nita R.Great Experience! I was having trouble with the remote online check-in. The local manager walked me through the entire process. Very professional! I would recommend this location to friends and family!
Arthur S.make sure there is enough air in the tires.
Dave V.Service wayyyyy to slow. Employees just rude
Byron M.Very convenient location. Excellent service à la clientèle. Quick and easy to pick up and return rental.
Trina J.Excellent customer service
Roger S.I had made a reservation I get a time of 0800 for pick up and then day before pick up I get a new email saying pick up is 0915. I call uhaul and let them know I can make it at that time but I can be there at 1100. I show up to u haul they told my reservation was canceled and there is nothing they can do. I ended up getting charged over $250 and I just did not have a pleasant experience.
Ricky Z.Did not receive equipment that was ordered online and not truly aware it was 0,89 cents a mile and mileage was off by four miles so no I was not truly satisfied
Christobal T.Quick and easy drop off
Donovan M.Clean vehicle on outside would be nice But overall ok
Mary C.Yes 1st and most of all the driver air bag was not working. We arrived and started or 24/7 before 8am we didn't get all information till almost 9am we returned the vehicle 30 minutes later after a phone call alert them we were running late. We were 30min late and was charged double I will always send my friends somewhere else left with no gas and a bad drivers air bag.
Lawrence H.Apparently, they are having trouble with the tire sensor, and there was an unopen condom in the cab. Other than that everything was good. The service was outstanding, Troy, the attendant who assisted me was very courteous and friendly.
Celeste C.Outstanding service!
Simona F. | Premières impressionsThe van was dirty, there was trash in the back. The check engine light was on for the tpms. And the outside of the van was filthy. There wasn't enough information about the check in process ahead of time. I don't think I would use this service again.
Marissa B.Fix bugs for online process
Joe C.I'm a handicap veteran that has been shot 8 times during 3 wars and had my left foot blown off in Afghanistan in 2003 and they didn't even care if I was standing there for a few hours waiting for them to install my electrical wiring on my truck and never gave me any updates while I was sitting there sweeping up and being hungry. What a huge difference in employee attitude from a pick up to a drop which was 200 % much better dealing with Jeffnin Battle Creek Michigan. Like night and day ! Jeff was awesome and he explain everything to me and remove the trailer and even guided me to park it and checked me out without waiting 1 second ! You guys need more employees like Jeff at the Battle Creek Michigan location ! Thank you sir
Ryan G.Excellent.
Charmaine H.Every employee at this location were so polite and so helpful. Troy in the morning and the gentleman there in the evening who assisted me were THE ABSOLUTE BEST. MY EXPERIENCE WAS INCREDIBLE AND NOW I WILL FOREVER BE A CUSTOMER AT THIS LOCATION. THANK YOU UHUAL. GREAT JOB AND EMPLOYEES
Margaret F.Very fast
annette W.The employees were Knowledgeable and professional
David B.Good service all around
EARL C.Busy location early in the morning Next time I'll use the mobile method for service 2 customers outside of the store were arguing & cursing each other; young girl got out of vehicle crying & pleading for them to stop fighting. Made me feel uncomfortable and unsafe. However, this was not your store's cause in anyway; just made me feel unsafe in the event a weapon would be brought out.
Cynthia M.Excellent service à la clientèle
Joann V.I'm not saying my experience was bad overall. But I believe when a patron asks a uhaul clerk a question, the answer should never be "I don't know." About your online service, I was told by the same person that the manager could override my on-line order, if they wanted to. The truck was clean but it rode like the vehicles I drove in the Army. It was rough definitely needs some looking into. Now and days service us not the greatest in most places anymore.
Valentino C.Rien
Jesus G.Drop off location on the East side of town because there was no where to drop the truck off.. Please make sure that you're dropping off has storage space otherwise things we're fine, fair.. Thanks
KHAILAND K.Just keep do what they do . All is good
DANIEL ORACIO M.Keep equipment clean and maintain
RAMON Z.my reservation was for 8:30 I got there around 8:40 and the manager was nowhere to be found. We ended up findhing him on the property and he seemed upset. He did not even greet or os say anything really. I found it odd doing business with somone who doesn't even look at you or speak to you. When we returned it, that person was very clear either, all the asked if how we wanted our receipt then walked away. THis location definitely needs communication skills.
HEATHER P.The location(on corner of busy intersection) makes this uhaul abit difficult to get to, and the business lot is small so hard to move around when people are driving around lot. Other than that, the service was quick and employees were very nice and polite.
HILARIO R.Thanks for all the help. Would visit again
Kevin S.First off employee's with earphones on not giving full attention to customers. Secondly they were more worried about the food they received and splitting it up among them than taking care of the customers. Employees not properly trained, they could not work the system and print receipts.
GILBERTO M.Honestly I can't think of anything. And the reason for that is because the young men that helped me were exceptional. Very professional, all the while being very nice and friendly.
FRANKIE W.nothing
RUDY H.Thank you so much! Everything was perfect!
Sergiy M. | Online Move InKeep doing what you're doing
PEDRO R.I have rented from this location several times and always have a great experience!! Troy and his crew are very professional, courteous and make the transaction seamless!!!
JULIAN K.The Guys their at the Wwwhite Location very Professional I will keep going back
REGINALD B.Excellent service à la clientèle
DEBRA Z.S.O.
Shantai T.Friendly and helpful
DEBRA B.Service was great and representative was very helpful
JONATAN M.THE STAFF WAS OVER ALL FRIENDLY AND KIND AND VERY HELPFULL
ELIZABETH D. | Expérience généraleMy interactions with the staff in person and over the phone has always been friendly, helpful and professional, especially with Troy. My experiences have been positive.
WANDA D. | Premières impressionsHelps when u been a member and when my times got hard they worked with me as long as I was show effort!!
Joshua E. | Expérience généraleGerald is always helping. Great service! Wouldn't go anywhere else.
DELILAH G. | Expérience généraleget some dollies
Curliss W. | Premières impressionsThis was the best group of staff members, who went above and beyond too help their customers. Great team work. Knowable about the services they provide and always doing it with a happy smile. Excellent service à la clientèle. I felt like I was family during my difficult times, but they make me feel welcome each and every time.
LINDA F. | Expérience généraleTHE GENTLEMAN WORKING AT NIGHT AND THE ONES IN THE MORNING WERE SO RESPECTFUL AND POLITE
ELIZABETH D. | Premières impressionsIt would be nice if the entrance for storage was 24hrs
Melanie S. | Expérience généraleVery helpful staff, great prices and over all excellent costumer service !
DELILAH G. | Premières impressionsDiamond Smith was a good customer service representative
Marva S. | Premières impressionsI fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.
BRIDGETT A. | Expérience généraleI have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayers
brian a. | Expérience généraleThank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay Safe
VANESSA M. | Expérience généraleIt was very expensive but the service was excellent.
VANESSA M. | Premières impressionsMy experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.
Clifton C. | Expérience généraleROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere else
MARISA M. | Premières impressionsThis staff understands customer service! Extremely accommodating!
RODNEY B. | Premières impressionsThanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍
Lashera G. | Expérience généraleI have been renting trailer s and storage from this location mangers and staff are very helpful
Daniel S. | Premières impressionsHands down Troy & his team are the best!! I highly recommend this location.
Valerie R. | Premières impressionsTroy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!
Sylvia C. | Expérience généraleHad to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked
JUSTIN H. | Expérience généraleTroy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Merci
Elida C. | Expérience généraleRan into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything
CAROLYN H. | Expérience généraleexcellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service
ALAN MICHEL F. | Premières impressionsYou guys were great thank you
Kassandra O. | Expérience généraleMark was very helpful and listened to all my needs a great employee
lucila r. | Premières impressionsYou all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don't even know if my belongings are still there so if I lost all of my things and the agreement wasn't honored I won't do a thing for Uhaul or do business with y'all again. Horrible, greedy company!
Jacqui H. | Expérience généraleOnline this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings
Sulema R. | Premières impressionsTroy is very helpful and the best
tenesha f. | Expérience généraleI would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.
ALEXIS S. | Expérience généraleStaff were very helpful and professional.
brian a. | Premières impressionsGreat Service.
Marlese H. | Premières impressionsThe manager and staff was very helpful
linda r. | Expérience généraleMerci
CLINT G. | RéservationAlthough I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.
Debra S. | Expérience généraleExcellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.
SHARLENE c. | Expérience généralerear doors facing ww white rd need to be more secure
Yesenia F. | Expérience générale