The young man there was very personable, courteous and knowledgeable…
Linda G.Customer Reviews for U-Haul Moving & Storage at W W White
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fast friendly service
NOEMI A.Helps when u been a member and when my times got hard they worked with me as long as I was show effort!!
Joshua E. | Expérience généraleThese guys knew what they were doing. Very professional.
CHRISTOPHER E.Gerald is always helping. Great service! Wouldn't go anywhere else.
DELILAH G. | Expérience généraleGreat customer service my second time there will definitely rent from there again
JOSE P.Fast and efficient. THANK YOU !
DESHA W.nothing
jose L.Troy & crew were excellent, very friendly and very informative and best of all just plain helpful with box info which I needed.
OLIVIA C.Very good service. The guys were nice and very respectful. Will use them again.
CLIFTON J.The guy we dropped the trailer off to didn't sent our receipt until a week later, and is now claiming we owe a late fee. We dropped the trailer off EARLIER than our 5 day time slot.
BERNARD B.get some dollies
Curliss W. | Premières impressionsUnprofessional. GM was smoking a cigarette while hooking up my trailer. During Transport the whee tie downs came off of one of the tires. 0/10.
BRIANNA S.No complaints
WAYNE G.Excellent customer service.
CARLOS I.Staff was very friendly and accommodating
Meaghan B.More parking.
Charles E.Workers are rude as hell. No professionalism. Just straight attitude right out the gate. If there was another location on the east side, i would definitely go to it. Not this rigsby location
Byron M.This was the best group of staff members, who went above and beyond too help their customers. Great team work. Knowable about the services they provide and always doing it with a happy smile. Excellent service à la clientèle. I felt like I was family during my difficult times, but they make me feel welcome each and every time.
LINDA F. | Expérience généraleAttempted 5 times to Check-in over the website when I returned the vehicle at 2am. Had to call the location the next morning to ensure check-in was completed.
MICHAEL A.Fantastic service and great customer service
ALBERT H.No idea, Troy and his crew provide excellent care and contact.
KEITH BARR C.I've used this location before and the equipment and service is always excellent.
AURELIO Z.The staff was very friendly and helpful thanks a bunch…
GILBERT G.Need to have extra dollies available with big trucks.
ROGER F.Not a thing
RENA L.THE GENTLEMAN WORKING AT NIGHT AND THE ONES IN THE MORNING WERE SO RESPECTFUL AND POLITE
ELIZABETH D. | Premières impressionsI was running a lil late he waited soooo grateful to you Gerald!!!
JARRELL L.The service I have experienced in this store was completely unprofessional and they clearly have staff believe its alright to talk down to customers in an extremely rude and condesending manner. I have called in my complaint to your 800 customer service team but i take this matter very serious. I did return the vehicle late, understood but i do not deserve to be berated in your small store in front of your other customers. Furthermore, as they were checking the truck in outside they had just tried to charge my card on file $92,4 that charge was declined because my card has been disabled by myself. When i went into the store to get my invoice and to check out because I paid the $100. cash deposit I was now told that my balalance was $144.XX or amount similar. When I questioned the two different amounts being charged that is when I met issues. I was told i could not have a copy of the receipt, and to just pay it. Then I was told that and i quote "Its like when you go to walmart sir, you cant get a copy of the receipt before purchase." No you cant, however, if I went into walmart and placed a cash deposit for $100 and took an item out of the store and returned it, there would be a receipt to show what moniey is out and what money is in and what is balance owed etc.. This man talked so much crap to me at the store then told me to get out of his store he said you dont owe us anything just get out of the store because they were busy and had customers waiting. I again said i simply woudl like to see what I am being asked to pay. Was told no again and asked to leave store. I was not told he would still try and bill me and i refuse to pay anymore than I already paid and find not only now is uhaul trying to collect both a balance from that rental as well as a collections fees is not happening. The manager at this store is Troy Hardy at the 4502 Rigsby & WW White store Compaint file reference # 3501816
JACK C.The crew at this location was awesome! Keep it up.
JUSTIN M.I'm just upset i was overcharged on miles. rang up an extra 22 miles for some reason. prior to getting my rental i had a reservation that was misplaced. the truck had already been rented so it was a false hope. they downgrade my option as it was all that was there so whatever, i take it. do what i need & even give a notch more of the gas meter before return. the final receipt was just a ridiculous charge.
JULIAN M.No one assisted me upon arrival, I finally completed the return online and couldn't find the return key box. I finally found someone to drop off the key to, they had to see me on the cameras searching the building for a return key box. I believe it was on the garage door; which was full raised up, so no access to it.
Timothy B.It would be nice if the entrance for storage was 24hrs
Melanie S. | Expérience généraleThe person in charge was very professional and courteous. The truck was clean and ready for us to pick up on the date we had reserved it.
VICENTE L.great guest service
VERONICA C.Easy to drive the truck. Everything was great Thankyou Will see you again Marion collins
MARION C.I read reviews on this location before renting, so I anticipated some rudeness. I was not disappointed. I reserved the truck last week and went in yesterday to pick it up. The rep at this location (Derrek or Darrell) was probably one of the most rude people I have encountered as a customer. I pulled into the lot and saw someone that looked like an employee sitting in a u-haul truck. I went inside and there was no one at the counter. I waited for a while and then went outside to find help. He just happened to walk around the corner of the building and was about to walk past me without saying a word. I asked if he worked there, even though he was wearing a u-haul shirt. I told him I had a reservation and he told me I would have to go inside. He did not say hello or ask if he could help me. He said nothing while checking me in. This guy seems to have a genuine hate for his job or for people and has a mean look on his face. He did not say thank you, have a good day, nothing. Not sure what his problem is but if he worked for me and I saw him treating customers the way he treated me, I would fire him on the spot. That being said, the truck was clean and drove and ran good with no problems at all. The interior was a little beat up with ac vents missing, but everything worked and the price was fair. I may rent another truck this weekend to finish moving, but I will not return to this location.
JOHN D.Daryl I believe is his name, should receive "customer service training" He tells me not to do check and go ahead and leave. When I leave I noticed the gas was not at the level it showed on contract. It showed 3 quarters of gas on contract, when I'm driving out of parking lot I saw 1/2 tank. So I took a picture of it. I returned on time with less miles they said I used but forgot to see how many miles it originally had. So he stiffed me with 54 more for miles I didn't use. It was a horrible experience. From the beginning he didn't smile, when I said hi, he looked at me and said nothing. When I returned it, he saw me driving up waited in area for about 20 minutes, then I decided to go in, then he got up and shuffled to truck, not a greeting, no acknowledgement nothing. Then when he told me my gas was less, he didn't say anything, he was just going to charge me $50 for gas! I said hold up, it was not 3/4 it was 1/2, he said you got picture...I said yep I do. Then it took me awhile to go get my phone but eventually showed him picture, then he says yeah! He didn't say thank you or yes ma'am- nothing just "yeah." He didn't have a good attitude so I had to tell him, "You know you are rude, you didn't even tell me thank you for renting the truck, nothing." "If you treat everyone like this, I don't know how you still have your job." He didn't apologize or anything, he just said ok. Bad customer service, nothing was good about the experience. I will look on contract today n see if he overcharged for miles for sure n report it. A $19,95 turned into an $100 plus use!
ISABEL D.I was charged an extra $16 for mileage and I have no idea why as all I did was pickup, pack, move and return to the locations designated.
Raymundo L.The gentleman explained the process to return equipment and handed me a receipt. He was professional and answered my questions as well. He is a good employee in my opinion. Thank you Uhaul
RUBEN G S.Overall good experience
SYLVIA N.They were really nice, better service than the 6745 FM 78 San Antonio, TX 78244 United States
Mark G.N/A-Great job!
SHONDA S.They did awesome and took care of us very well
Shawn H.Very helpful staff, great prices and over all excellent costumer service !
DELILAH G. | Premières impressionsExcellent customer service, Great job !
Oziel V.No parking for customers . The van I rented had a messed up mirror.
Alexey F.The clerk assisted me with getting into a storage unit, as my plans had changed in transit and I could not unload at the house as originally intended.
Gary S.Diamond Smith was a good customer service representative
Marva S. | Premières impressionsPicking up the 5x8 covered trailer, Diamond was very Professional and polite and offered products to assist in my move, all went smooth on my move of my daughter's bedroom set across town and upon my return Mr. Darrell was also very Professional and polite. I have decided that this location will be my GoTo Uhaul for all my moving needs. Thank you Diamond and Darrell for a seamless and hassle free experience and I recommend you both be recognized at your next area meeting. Mr. C. Ramirez III
CIPRIANO R.The staff, Gerald, was very helpful and nice. There were several clients in the store and he acknowledged everyone and moved to take care of each one timely.
ANGELIA W.Start to finish everyone I worked with were happy to be there and more than helpful. Even though I can easily attach and detach a trailer, they did every bit of it from delivery to return. Great team there, highly recommend.
BRYCE C.U-Haul did not designate a drop off location for the one-way trip from Austin to San Antonio, TX. In fact, they said to drop it if at any location and to call the number to let them know the drop off location. Then, 3 hours before the turning deadline, U-Haul sent directions to drop off at a location 30 minutes away. When I called and spoke with Scheduling, I was hung up on after expressing the inconvenience of the late notice and change of expectations. I've never had such a poor experience with U-Haul. I do expect bettter!
JOHN F.Personnel like 'Troy' makes the difference!!!
WILLIE S.The man that checked me in and rented my storage unit was most awesome
William I.Agents very knowledgeable, prompt attention. Great crew. I was in and out in record time.
JOANNA C.Everything was great. Fast friendly service.
JASON M.Employee #1 tells me to wait for employee#2 who just stepped out to pull out a vehicle for a customer. Employee #2 returns starts helping me then stops to socialize with another customer who walked in after me. Employee #1 then starts helping another customer who walked in. Service here was horrible on this day.
STEPHEN D.please make sure you have an accurate email address.
david H.Mark was very helpful and listened to all my needs a great employee
lucila r. | Premières impressions