Le client n'a pas laissé de commentaire.MICHELLE G.
Customer Reviews for U-Haul Moving & Storage at W W White
Pour nous contacter
San Antonio, TX 78222
(@ S Ww White Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SHELMA P.
Le client n'a pas laissé de commentaire.KIMBERLEY W.
Le client n'a pas laissé de commentaire.CHRIS C.
Everything was great. Fast friendly service.JASON M.
Employee #1 tells me to wait for employee#2 who just stepped out to pull out a vehicle for a customer. Employee #2 returns starts helping me then stops to socialize with another customer who walked in after me. Employee #1 then starts helping another customer who walked in. Service here was horrible on this day.STEPHEN D.
Le client n'a pas laissé de commentaire.Sandra T.
please make sure you have an accurate email address.david H.
Le client n'a pas laissé de commentaire.BERNADETTE B.
Le client n'a pas laissé de commentaire.KRISTI S.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.VICENTE B.
I fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.BRIDGETT A. | Expérience générale
Le client n'a pas laissé de commentaire.GLEN S.
Le client n'a pas laissé de commentaire.ANGEL M.
Le client n'a pas laissé de commentaire.GEORGE KELLY L. | Expérience générale
Customer service could be more friendly.MARIA M.
Very nice and fastJohn M.
TROY... is awesome....he would be an asset wherever he worked!!!WILLIE S.
Customer service was great and representative (Diamond) was courteous and very professionalGabriel A.
No, just keep up the great jobSAUL C.
Great customer service ðŸ‘ ðŸ‘Œ ðŸ‘STANLEY B.
Le client n'a pas laissé de commentaire.AARON E.
Le client n'a pas laissé de commentaire.MARY F.
Le client n'a pas laissé de commentaire.BENJAMIN G.
Mr Hardy was very pleasant i very satisfied with the service I received thank u so much for making my move easyLETICIA O.
The manager there Troy Hardy went above and beyond to help me out. I was very impressed with him.VICKI B.
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.TRAVIS M.
Le client n'a pas laissé de commentaire.Timothy H.
I have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayersbrian a. | Expérience générale
Nothing very efficient.Paul P.
Thank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay SafeVANESSA M. | Expérience générale
Le client n'a pas laissé de commentaire.Charles M. | Premières impressions
Be there during your business hours and answer your phone. Change your answering message to say you won't return any calls. I had to go to another Uhaul location. This place sucks!JAMES W.
Don't overbook the reserved truck. I ordered a 10 ft but had to take the 17 ftDerrek B.
There was zero customer service! The employee that issued me the trailer didn't check the functionality of the trailer at all! I barely made it 10 miles before I found out that the drivers side tire wasn't good. I lost an entire day of travel because I had to wait for the tire to be replaced. The worst uhaul location I have ever used!!!DANA C.
The location seems to be in a bad part of town and not very user friendly to return equipment after hours. Also it is hard to find the key drop box. if i had been alone i would have been afraid to stay very long.VICKI B.
Le client n'a pas laissé de commentaire.MIGUEL G.
Double check to make sure the trailer hook on right. Ours came off while driving on the highway.RICHARD G.
LOCATION IS TO SMALL !! PARKING IS LIMITED FOR CUSTOMERSALBECE W.
Le client n'a pas laissé de commentaire.Bruce A.
Le client n'a pas laissé de commentaire.Nicholas N.
I was waiting for an to pick up my rental when I was in line Troy decided to help some woman who complain about the wait and help her before me when I was the next in line He was rude Threw my credit card at me and when I expressed to him that He was rude ti the wrong person and shouldn't be rude to me , I told him I was going to make a complaint to corporate and he threw me another card said he take it I said no I would call call corporate myself I'm sure there are cameras to show the rudeness and unprofessional behavior every thing I said he gave me negative feed back they also blocked my car in after hours I had to move the trailers by hand myself to leave the location in a area that is high risk at that time Im sure you can review the camera once again to show how I had to move your equipment to leave the location I'm so unhappy and embarrassed that I had to be apart of the kind of work ethic that should never take place in any situationJANETTE G.
Le client n'a pas laissé de commentaire.Montique S.
Le client n'a pas laissé de commentaire.WARREN L.
Le client n'a pas laissé de commentaire.VICTOR S.
Le client n'a pas laissé de commentaire.Robert M.
nothing just keep up the great jobSAUL C.
Perfect experience with the guys at uhaul that helped me with car hauler rental. Very professional and much appreciated.Mark L.
Le client n'a pas laissé de commentaire.SHIRLEY T.
Employee was busy with other customer so we had to wait for a while, but that's expected on a Saturday morning. He was courteous and efficient. He got us on our way quickly and was willing to answer any questions we had.RAYMOND C.
Gerald was awesome and so helping!! We went ahead and reserved our moving truck for next month so we can have the customer service.TIFFANY R.
Le client n'a pas laissé de commentaire.KATHLEEN P.
Le client n'a pas laissé de commentaire.Cecil H.
He was very professional and working hard to service all customers.good jobSHERRY S.
I reserved dollies and 2 dozen blankets, but only after I arrived to pick up the truck did anyone inform me that none were available. I can't move furniture without both items. They put me in a jam. They provided zero help for me to contact other U Haul locations to find dollies and blankets. They were happy to sell me blankets though. I ended up paying 100 $for ten blankets. I had to scramble to borrow dollies and blankets from friends. What's the point of making reservations for equipment if you are told at pick up that none is available? Don't wait until then to inform your customers of your shortage. The truck was clean and operated just fine. Drop off was simple.JEFFERSON M.
Le client n'a pas laissé de commentaire.GEORGE G.
Worst experience ever. We left a sealed box in the truck by mistake and when we went back to ask for it, they claimed they throw everything found on the trucks into the garbage. We checked the dumpster and found some of the items from our box in there, but no box or the rest of the stuff, which added to more than 2 $K in value. Needless to say, a Police report has been filed and we will be putting an official compaint.ROSA A.
Yall can improve on cleaning in the insides of the trucks it was a okay and the guys were niceMelinda S.
For some reason the details of my online reservation didn't carry over and so I had to go through options again. This lead me to forget packing blankets until it was too late. Cost is quite high. Work on fuel efficiency of truck.MICHAEL I.
Le client n'a pas laissé de commentaire.GERALD F.
Le client n'a pas laissé de commentaire.ARTHUR A.
Thank you for your professionalism and help when I was in need of a Uhaul. I'm very appreciated. Have a blessed evening.ERNESTINA A.
Le client n'a pas laissé de commentaire.JUANITA V.
This was my first and last time using UHaul. I used a 15' truck for 6 hours and was charged a total of 500 $. I had to contact customer service twice and speak to 2 supervisors TWICE to get all the wrong charges refunded. The person at the counter never recorded that I returned the truck at 6 hours and so I was charged all these fees. That was not my fault and it was out of my control. Worst experience. I will never recommend UHaul to anyone and if anyone talks about getting a UHaul I will make sure to direct them somewhere else.Eliz C.
It was very expensive but the service was excellent.VANESSA M. | Premières impressions
My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.Clifton C. | Expérience générale
Make sure inside of the truck is clean and well maintained. Dash board needed to be wiped down and someone left an open bottle of water on the passenger side. There was also a message on the dashboard screen that the tire needed maintenance. The agent does not listen well. I kept having to repeat myself several times.JONATHAN L.
Le client n'a pas laissé de commentaire.Rosalind T. | Expérience générale
Le client n'a pas laissé de commentaire.YVONNE R.
Le client n'a pas laissé de commentaire.Wendy C.
Troy the Manager was great and communicated well. I will be using this location for all my Uhual needs.TRISEAN S.
The guys were kind & helpful. They helped me hitch on the trailer and were also quick in getting me in and out when I returned it. Great service!STEVEN Z.
Le client n'a pas laissé de commentaire.JOHN PATRICK J.
Le client n'a pas laissé de commentaire.ROBERT R.
Very professionalEARL C.
Le client n'a pas laissé de commentaire.charles E.
Le client n'a pas laissé de commentaire.EDWIN R.
Le client n'a pas laissé de commentaire.Kristi B.
Le client n'a pas laissé de commentaire.JOSEPH B.
Nothing I can think of. Everything worked perfectly.will return to this location again.DOUGLAS S.
Le client n'a pas laissé de commentaire.LEAH I.
Made a reservation for a 26' truck show up and no truck. Why let a person make a reservation and not have a truck. If one isnt available then say its not available.JAMES S.
Friendly . Rep knew what he was doingsleepnumber J.
Le client n'a pas laissé de commentaire.Jhirmesia C.
When I picked up the truck and trailer it was unswept and the person just back truck up, hook trailer and walked away without doing a walk around or even checking the lights on trailer. On my way from the uhaul place to my house (2,5) miles away the tire light came on so I stopped and added air. Later that night the light came on again and we found a large piece of metal lodged in it. I called the roadside number and that gentleman was great. He had someone out within an hour and had the tire replaced. I believe his name was Ian. That piece of metal was an old Allen wrench. It had been in there for a while. Other than that everything went smooth.MATTHEW S.
Le client n'a pas laissé de commentaire.WHITNEY E.
Le client n'a pas laissé de commentaire.CHARLES E.
Le client n'a pas laissé de commentaire.PATRICK K.
Le client n'a pas laissé de commentaire.NATHAN S.
The brakes on the truck were BAD had to push the peddle all the way to the floor for it to stop. The guys at the desk were very helpful and courtesyEDGAR R.
Le client n'a pas laissé de commentaire.MONICA T.
ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere elseMARISA M. | Premières impressions
This is a review of the website, not the site where I picked up the truck from. Stop bombarding me with page after page of add ons to my truck rental. It's disgustingly greedy and ridiculously annoying. If you really want to show us those items, put them all on one page instead of multiple pages. This really turned me off the rental, and the only reason I didn't go to a different company to rent was because UHaul was the only one currently available. The store where I picked up the truck from was excellently run. The guys there were quick and I had no trouble picking up.NATHAN N.
Le client n'a pas laissé de commentaire.Robert B.
Troy was very professional and very respectful 5 stars âï¸TAUREAN S.
The app for return could not verify my locationraul F.
Shoutout to Troy, he was professional, welcoming, and genuine. He answered all of our questions as first time customers and made it a smooth rental experience overall!TRISTEN D.
Le client n'a pas laissé de commentaire.JESSE R.
Hire employees with qualities similar to Troy!willie J S.
Le client n'a pas laissé de commentaire.Elisa A.
Le client n'a pas laissé de commentaire.Madeline D.
When I picked up the dolly I wasn't given any instructions, I had to ask since u had no experience using one, but when I returned the key the following morning that person was excellent, he handed me my receipt and I asked where do I drop the dolly he said it's already unhooked and you're ready, that was real l y awesome he is truly on the ball. Please I hope he is rewarded for his excellent professional svc. (The guy working this morning is whom I'm talking about.)BENJAMIN C.
Le client n'a pas laissé de commentaire.NORMAN W.
Le client n'a pas laissé de commentaire.agustin r. | Premières impressions
Le client n'a pas laissé de commentaire.Becky P. | Expérience générale
This staff understands customer service! Extremely accommodating!RODNEY B. | Premières impressions
Le client n'a pas laissé de commentaire.Dvantenea M. | Premières impressions
Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍Lashera G. | Expérience générale
I have been renting trailer s and storage from this location mangers and staff are very helpfulDaniel S. | Premières impressions
Le client n'a pas laissé de commentaire.James C. | Premières impressions
Le client n'a pas laissé de commentaire.ALAN MICHEL F. | Expérience générale
Hands down Troy & his team are the best!! I highly recommend this location.Valerie R. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL H. | Premières impressions
Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!Sylvia C. | Expérience générale
Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leakedJUSTIN H. | Expérience générale
Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. MerciElida C. | Expérience générale
Le client n'a pas laissé de commentaire.Kimbra F. | Premières impressions
Le client n'a pas laissé de commentaire.sharon l. | Expérience générale
Le client n'a pas laissé de commentaire.herbert k. | Expérience générale
Le client n'a pas laissé de commentaire.herbert k. | Premières impressions
Le client n'a pas laissé de commentaire.Jose M. | Premières impressions
excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your serviceALAN MICHEL F. | Premières impressions
Mark was very helpful and listened to all my needs a great employeelucila r. | Premières impressions
Le client n'a pas laissé de commentaire.Terry G. | Premières impressions
Staff were very helpful and professional.brian a. | Premières impressions
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