Customer Reviews for U-Haul Moving & Storage at W W White

2777 évaluations

4502 Rigsby Ave   San Antonio, TX 78222
(@ S Ww White Rd)

(210) 333-3131

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 333-3131

4502 Rigsby Ave
San Antonio, TX 78222
(@ S Ww White Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY T. 
Évaluation :
5

Employee was busy with other customer so we had to wait for a while, but that's expected on a Saturday morning. He was courteous and efficient. He got us on our way quickly and was willing to answer any questions we had.

RAYMOND C. 
Évaluation :
5

Bien

DONALD W. 
Évaluation :
5

Gerald was awesome and so helping!! We went ahead and reserved our moving truck for next month so we can have the customer service.

TIFFANY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cecil H. 
Évaluation :
5

He was very professional and working hard to service all customers.good job

SHERRY S. 
Évaluation :
2

I reserved dollies and 2 dozen blankets, but only after I arrived to pick up the truck did anyone inform me that none were available. I can't move furniture without both items. They put me in a jam. They provided zero help for me to contact other U Haul locations to find dollies and blankets. They were happy to sell me blankets though. I ended up paying 100 $for ten blankets. I had to scramble to borrow dollies and blankets from friends. What's the point of making reservations for equipment if you are told at pick up that none is available? Don't wait until then to inform your customers of your shortage. The truck was clean and operated just fine. Drop off was simple.

JEFFERSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
1

Worst experience ever. We left a sealed box in the truck by mistake and when we went back to ask for it, they claimed they throw everything found on the trucks into the garbage. We checked the dumpster and found some of the items from our box in there, but no box or the rest of the stuff, which added to more than 2 $K in value. Needless to say, a Police report has been filed and we will be putting an official compaint.

ROSA A. 
Évaluation :
3

Yall can improve on cleaning in the insides of the trucks it was a okay and the guys were nice

Melinda S. 
Évaluation :
4

For some reason the details of my online reservation didn't carry over and so I had to go through options again. This lead me to forget packing blankets until it was too late. Cost is quite high. Work on fuel efficiency of truck.

MICHAEL I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR A. 
Évaluation :
5

Thank you for your professionalism and help when I was in need of a Uhaul. I'm very appreciated. Have a blessed evening.

ERNESTINA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUANITA V. 
Évaluation :
1

This was my first and last time using UHaul. I used a 15' truck for 6 hours and was charged a total of 500 $. I had to contact customer service twice and speak to 2 supervisors TWICE to get all the wrong charges refunded. The person at the counter never recorded that I returned the truck at 6 hours and so I was charged all these fees. That was not my fault and it was out of my control. Worst experience. I will never recommend UHaul to anyone and if anyone talks about getting a UHaul I will make sure to direct them somewhere else.

Eliz C. 
Évaluation :
5

It was very expensive but the service was excellent.

VANESSA M.  |  Premières impressions 
Évaluation :
5

Rien

jose S. 
Évaluation :
2

My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.

Clifton C.  |  Expérience générale 
Évaluation :
3

Make sure inside of the truck is clean and well maintained. Dash board needed to be wiped down and someone left an open bottle of water on the passenger side. There was also a message on the dashboard screen that the tire needed maintenance. The agent does not listen well. I kept having to repeat myself several times.

JONATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
5

Troy the Manager was great and communicated well. I will be using this location for all my Uhual needs.

TRISEAN S. 
Évaluation :
5

The guys were kind & helpful. They helped me hitch on the trailer and were also quick in getting me in and out when I returned it. Great service!

STEVEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN PATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Very professional

EARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Nothing I can think of. Everything worked perfectly.will return to this location again.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAH I. 
Évaluation :
5

S.O.

YVETTE R. 
Évaluation :
1

Made a reservation for a 26' truck show up and no truck. Why let a person make a reservation and not have a truck. If one isnt available then say its not available.

JAMES S. 
Évaluation :
5

Friendly . Rep knew what he was doing

sleepnumber J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhirmesia C. 
Évaluation :
2

When I picked up the truck and trailer it was unswept and the person just back truck up, hook trailer and walked away without doing a walk around or even checking the lights on trailer. On my way from the uhaul place to my house (2,5) miles away the tire light came on so I stopped and added air. Later that night the light came on again and we found a large piece of metal lodged in it. I called the roadside number and that gentleman was great. He had someone out within an hour and had the tire replaced. I believe his name was Ian. That piece of metal was an old Allen wrench. It had been in there for a while. Other than that everything went smooth.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITNEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN S. 
Évaluation :
3

The brakes on the truck were BAD had to push the peddle all the way to the floor for it to stop. The guys at the desk were very helpful and courtesy

EDGAR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA T. 
Évaluation :
2

ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere else

MARISA M.  |  Premières impressions 
Évaluation :
5

This is a review of the website, not the site where I picked up the truck from. Stop bombarding me with page after page of add ons to my truck rental. It's disgustingly greedy and ridiculously annoying. If you really want to show us those items, put them all on one page instead of multiple pages. This really turned me off the rental, and the only reason I didn't go to a different company to rent was because UHaul was the only one currently available. The store where I picked up the truck from was excellently run. The guys there were quick and I had no trouble picking up.

NATHAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Troy was very professional and very respectful 5 stars ⭐️

TAUREAN S. 
Évaluation :
5

The app for return could not verify my location

raul F. 
Évaluation :
5

Shoutout to Troy, he was professional, welcoming, and genuine. He answered all of our questions as first time customers and made it a smooth rental experience overall!

TRISTEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE R. 
Évaluation :
5

Hire employees with qualities similar to Troy!

willie J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline D. 
Évaluation :
5

When I picked up the dolly I wasn't given any instructions, I had to ask since u had no experience using one, but when I returned the key the following morning that person was excellent, he handed me my receipt and I asked where do I drop the dolly he said it's already unhooked and you're ready, that was real l y awesome he is truly on the ball. Please I hope he is rewarded for his excellent professional svc. (The guy working this morning is whom I'm talking about.)

BENJAMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM JOSEPH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agustin r.  |  Premières impressions 
Évaluation :
5

The service was great, both guys at the front desk were attentive and kind, the process was quick and the perk was the restroom was suuuper clean! Better than Target. Would definitely come back!

ZULEIMA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTIAN P. 
Évaluation :
5

Fast Service

MARIO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky P.  |  Expérience générale 
Évaluation :
5

Always a great atmosphere at this location

ARNULFO H. 
Évaluation :
5

I rented a truck on 6-7-21 at 1030am and even tho my reserved vehicle wasn't there the guys there got me into another vehicle quick and easy. all 3 of your employees working on that Monday were helpful ,respectful and cool. Appreciate yall

Aaron S. 
Évaluation :
1

Very Poor customer service .. Tried to call several times to return equipment with no answer .. Initially spoke to employee walking to my vehicle with zero (0) response while looking at me .. Did not speak to me until leaving and wanted to know how I paid .. His only words were literally "cash or card", to which I had to ask what he was talking about and only then did he have to make a complete sentence which seemed to bother him that he had to repeat himself .. When I stated card he said "you good" ?? .. As I was leaving it was almost an insult that he shouted out "have a nice day" as I was shutting my vehicle door .. Will definitely find a different location if i use U-haul again

Kevin L. 
Évaluation :
5

No improvement necessary. Service was quick. No issues.

CESAR G. 
Évaluation :
5

Sales guy was professional and prompt

KASHAUNA J. 
Évaluation :
4

Smooth riding. Double axle trailers are the way to go.

ASCENSION R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATTY G. 
Évaluation :
5

Nothing, it was perfect!

Sonia G. 
Évaluation :
5

I like to commend the great care for the costumers in special from Gerald. He always go the extra mile.

Manny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Griselda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LE JAVION T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Excellent service à la clientèle

Denise G. 
Évaluation :
1

First the truck was on empty. Barely any gas. The lock on the truck was broken so we had to watch our stuff. Third I still got charged 20 dollars more when I checked the truck in online before I dropped it off.

Erica R. 
Évaluation :
5

continue having the guys that work for this location they are super friendly, provide excellent customer service and they are just amazing people. Definitely my preferred store from now on. I live 30 minutes away from this location and I honestly don't mind the drive because the South park location the manager is an ass rude as hell and does not give a rats ass about any customers. Now the Rigsby location is amazing. Please fire the manager from South Park location because he is a total ass to everyone. I have reported him 4 times and he is still there and continues to be there.

IMELDA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENULFO M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTIQUE NIKIA S. 
Évaluation :
5

Put fuel in the trucks. I got the truck I rented with no fuel

RUDY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jahi O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KENNETH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
5

This staff understands customer service! Extremely accommodating!

RODNEY B.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Serena A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dvantenea M.  |  Premières impressions 
Évaluation :
3

told us we had a full tank of gas when we got truck but only had a half a tank. yet paperwork still said tank was full

Doeothy H. 
Évaluation :
3

I had reserved the 10ft truck and when i arrived to pick it up they did not have one , so they rented me the 15ft - even though it was for the same price at 19,95 - this BIG vehicle used more GAS and then they gave me a truck with 1/4 tank and told me that it had 1/2 TANK and I told them that the tank was at 1/4 - I put gas back into this BIG truck up to little less than 1/2 TANK JUST like they gave me and when I returned the TRUCK I told the guy I put gas up to the line just LIKE they gave me AND I WAS STILL CHARGED $ MORE MONEY FOR THE GAS ----- I ONLY USED THIS TRUCK FOR 4 HOURS - AND THIS BIGGER TRUCKUSED UP MORE GAS ---- I WOULD LIKE TO GET MY REFUND FOR THIS GAS!!!! I used this truck to move stuff that my parents had in their garage - NO furniture - !!!!! and it was a one time trip to my house and then back to UHAUL I am not happy about having to pay for this GAS

SARAH S. 
Évaluation :
3

The equipment was horrific. I'm not sure that's a problem with the location, or if it's just that U-haul doesn't maintain their vehicles well. The truck I rented needed a transmission overhaul. It wouldn't get out of second gear. Add to that that the steering wheel had tons of play in it. I've driven U-haul trucks before and this one was just a menace. If a less experienced driver gets behind the wheel of this truck or could be a very dangerous situation. I hope this is read and taken seriously. Merci.

CYNTHIA S. 
Évaluation :
5

Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍

Lashera G.  |  Expérience générale 
Évaluation :
3

Awesome service. We've rented from this location 3x in the last month. The guys are so friendly and professional.

JAMES C. 
Évaluation :
5

Everything was perfect I gave them a high score I like the way they treat the customer and they did a good job I will recommend this tour to anybody who needs a U-Haul thank you and God bless you

JOSE G. 
Évaluation :
5

Troy is great. Nice guy. Knowledgeable. My only complaint is the truck smelled like marijuana and cigarettes. And I'm pretty sure the transmission is toast. Great experience with store and Troy though.

CURTIS C. 
Évaluation :
5

Nothing, staff was friendly and professional. Returning was nice gentleman.

CHRISTIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor G. 
Évaluation :
5

just make sure they put gas back in when upon return always it will help the other person out and they dnt have to go get gas when you on a time limit to start moving service was excellent and friendly

STEPHANIE L. 
Évaluation :
5

Nothing needs to be done to improve this location. Troy and Darrell were great. Great customer service & very professional. I would definitely use this location in the future.

NAOMI V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram S. 
Évaluation :
5

I have been renting trailer s and storage from this location mangers and staff are very helpful

Daniel S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN MICHEL F.  |  Expérience générale 
Évaluation :
5

Hands down Troy & his team are the best!! I highly recommend this location.

Valerie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H.  |  Premières impressions 
Évaluation :
5

Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!

Sylvia C.  |  Expérience générale 
Évaluation :
2

Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked

JUSTIN H.  |  Expérience générale 
Évaluation :
5

Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Merci

Elida C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimbra F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon l.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

herbert k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

herbert k.  |  Premières impressions 
Évaluation :
5

Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything

CAROLYN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M.  |  Premières impressions 
Évaluation :
5

excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service

ALAN MICHEL F.  |  Premières impressions 
Évaluation :
5

You guys were great thank you

Kassandra O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlese H.  |  Expérience générale 
Évaluation :
5

Mark was very helpful and listened to all my needs a great employee

lucila r.  |  Premières impressions 
Évaluation :
1

You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don't even know if my belongings are still there so if I lost all of my things and the agreement wasn't honored I won't do a thing for Uhaul or do business with y'all again. Horrible, greedy company!

Jacqui H.  |  Expérience générale 
Évaluation :
3

Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings

Sulema R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kathy Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry G.  |  Premières impressions 
Évaluation :
5

Troy is very helpful and the best

tenesha f.  |  Expérience générale 
Évaluation :
5

I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.

Alexis S.  |  Expérience générale 
Évaluation :
5

Staff were very helpful and professional.

brian a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmela V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J.  |  Expérience générale 
Évaluation :
5

Great Service.

Marlese H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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