The Washington boulevard location is an excellent place The manager and the workers that are below her... By title only ... The manager went beyond what I would expect. She was extremely polite and gave me a great deal there's also a worker there but I forgot her name she did the same ... You have an excellent team there I will suggest the Washington boulevard location to anyone who ask on where to go for U-Haul Thank you so much for your hospitality God bless .... Timothy Adams
TIMOTHY ACustomer Reviews for U-Haul Moving & Storage at Washington Blvd
Testimonials From Recent Customers
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Always do...recommend my friends.
MICHAEL EPay when you bring the truck back. Not before u start
FRANK SAfter driving 5 hours in snow and ice, when we stopped for gas another driver told us that none to the tail lights were working. We reported this to the drop off location.
THOMAS NMy son and I had an outstanding experience at U-Haul Moving & Storage at Washington Blvd, located at 1052 Washington Blvd, Pittsburgh, PA 15206. The staff were incredibly friendly, professional, and attentive. They went above and beyond to ensure everything went smoothly, even helping attach the tow for my son's car with great care and expertise. Their upbeat attitude and sense of humor made the process enjoyable-they joked around with us because we were Packer fans and made us feel welcome throughout the visit. It's rare to find a team so dedicated to excellent customer service. I would highly recommend this particular location for anyone needing U-Haul services. They truly exemplify what great service should look like!
STEVEN Fnothing
BARBARA VNo recommendations at this time. The Nicki team was organized, helpful, and prepared
ALAN GThe tire did not have enough tread to get me out of the smallest amount of snow.
Charlotte GEveryone was friendly and helpful, made sure I got what I needed!
LOUIS TLimited staff, long waits at times.
ALLISON TMrs. Nikki and her staff are professional and efficient. Always on top of every situation to solve any concern a customer may address.
MICHAEL EExcellent experience, would use them again for sure.
Dean SIt’s very excellent communication between employees and me because I am deaf Everything went very smoothly
LINDA MThank you The Washington Blvd for cation is always helpful
CAMALIA PGetting a truck that already has the fuel light on and the level well below 1/4 tank was very frustrating as it forced me to stop for fuel BEFORE even doing the move I needed to do. The result is I had to guess how much I was going to use on the trip and in the end only used half of what I put in, which was a loss for me financially since I returned it with 1/8 of a tank MORE than I got it.
Andrew BGreat staff
RICHARD WVery very nice and helpful
Dejon M | Premières impressionsGreat service. Van well kept. Customer service excellent. When I need a Uhaul Washington Blvd is my chioce.
NINA DMrs. Nikki (staff supervisor) showed utmost professionalism and flexibility towards my needs and got the job done fast. Very kind.
MICHAEL EBeing a U-Haul dealer in Buffalo I was familiar with the process, but everything was explained thoroughly, and everyone was polite and friendly.
DAVID DI had difficulty checking the vehicle out because of issues with the app. The combination locks to get the keys also are worn with obliterated letters on the dials and stiff mechanism.
ANTHONY LMake sure that the vehicle is serviced before you rent it out
SHAVON YNicky and crew, Keep up the great work. Thank you.
DARNELL DThe van has mechanical issues that was not supposed to be used on the road. I wonder if PennDot usually conducted evaluation on U-HAUL rental trucks annually. It was vibrating and jack seriously. I was so scared on the road and wondered why SUCH VAN has to be rent out for ROAD USE. Especially, for a woman.I AM A REGULAR CUSTOMER OF U-HAUL on Rodi Road. This would be my FIRST TIME of having A BAD EXPERIENCE. You can check my account for verification. I was not happy at all.
DORCAS BGreat business
LOUIS VDid not receive dolly that was paid for. Staff not really helpful or friendly.
Roya HVery good service. Kinds and patiences.👍👍👍
GE YEveryone was friendly and helpful through the entire rental process.
MICHAEL Hmake sure the hood is fully closed before my rental
Levy STruck had no high beams, no inside overhead light. It was very hard to find anything in the dark and get to know the vehicle. Upon return i got an extra charge of $20 for after hours drop off, which was not communicated to me on pick up and I don't understand why be fined for returning the vehicle early.
NOAM HThis location always does a great job! I'm not sure why my experiences are inconsistent but I'm glad we have this one close to home
STEPHEN NVery good service. Kinds and patiences 👍👍👍.
GE YDon’t see nothing else jus keep the good work flowing 🙏
JASON LEverything was fast and convenient. Thanks
JESSE BAll went well , easy process.
NASR YVery good service. Kinds and patiences.👍👍👍
GE YI have rented from this location before with no problem. This last rental wasn't so great. The truck I had began dinging, slow accelerating, the engine & traction light came & stayed on and it smelled like cigarettes. I had no where to pull over because the road I was on was very narrow so I had to call rode side assistance. I was able to get the truck back to the location. The employees, however, were very nice.
TERRI CThe biggest problem were mice droppings, Kleenex and fabric, and a few dead ones in boxes
Robert B | Expérience généraleYour customer service is outstanding. Keep up the great job and you will be top rated in Pittsburgh. KOODOOS to your store!!!
MAURICE JI couldn't scan the QR code.
NATHANIEL NVery good service. Kinds and patients.👍👍👍
GE YMy 2nd time using this location and I must say, it's the best one in pittsburgh. Fast and convenient service with honest employees.
BRYNDON MThe Manager Niki is an awesome Representative for UHAUL!!!
FRANK SThe staff was very helpful
Michael S | Expérience généraleThe service was just fine, keep being friendly and helpful.
LONELL FEasy pickup and drop off all using app
andre AHi. I'm writing in to report an issue I had with a UHaul Truck that I rented from this location last Sunday, 10/20 in order to move my personal belongings a distance of around 14 miles. Upon receiving the keys to the truck, I inspected the truck and saw nothing amiss. However, after loading the truck and driving for a few miles I begun to hear a metallic clank noise. I pulled the truck over and inspected it and found that, the moment I undid the latch on the back door, the metal bar that the latch hooks into (and what keeps the rear door close) immediately fell off. Upon inspection, it looks like it snapped clean off and had been ready to do so for some time. Luckily, it had managed to hold until then but I had to MacGuyver a way to keep the back door closed using a chain link bike lock that I happened to have in the truck in order to keep it closed. Because I had already traveled so far with a full truck, I decided to continue to my destination since I was able to keep the back door mostly closed with my bike lock. Frankly, it was a miracle that the door held on until I could pull over or else I would have lost everything in the truck. Upon returning the truck, I showed the staff member working returns the broken latch bar piece (which I had kept) and informed them what happened. They apologized and said that they wouldn't charge me for the damage. I would like to humbly request that I receive a full refund for my rental that day given the fact that I would have to assume that the truck I received was not inspected properly by staff between rentals otherwise they would have spotted the imminent failure of that crucial bit of truck architecture.
ANDREW MVery good service. Kinds and patiences.👍👍👍
GE YNothing service was excellent.
RAYMOND MNikkie is a beautiful person
Tonya M | Expérience généraleYou all pretty much has done a tremendous job
WILLIAM SAbsolutely 💯 A1 customer service Never have I been so happy to give my hard earned money to a company Thank you for being part of the real reason that America 🇺🇸 is a great place to live God’s blessings to U-Haul
DAVEEDA FBoth the staff in Pittsburgh and Raleigh were wonderful. Helped me with some delivery changes. Everything went well with delivery. Staff was friendly and professional.
rita fVery clean van. Tires were pretty bald but worked. It did not rain so it didn't become an issue. Otherwise, the van was super easy to drive and park.
Kristin RDisplay better overall customer service! I should not have walked so far out to get the truck I rented. Please get better soon this is a prime location!
MARY M20 years of consumer experience and I have been blown away by the excellent customer service I have received from Washington Blvd uhaul staff time after time and I am no ordinary customer It seems that every time I come with an extremely special circumstance yet they never cease to amaze me with their assistance knowledge and kindness I want to thank you as a long standing American company that continues to excel in treating all Americans with value because I believe if we all do this we all exceed
Daveeda F | Expérience généraleY'all are the best!! Thank you for everything!!
McKenna S | Expérience généraleThank you for your support and services
Adewale J | Premières impressionsThe facility is immaculate and the unit was also, I just don't recommend the upper units if you have heavy items, appliances, etc to store. Definitely chose a unit on ground level. Beyond that, I would rent storage units at this facility anytime. Denise
Denise G | Expérience généraleNo elevator, if bye your self u have too use steps if on the second floor. For the amount for storage it would be great and more convenient.
Sean R | Premières impressionsNicki had worked with me over the phone to bring my friend’s account current and worked with me yesterday to change names on the account as my friend has now died and still has things in the storage areas until they can be sold/moved out.
Metro F | Premières impressionsD’accord
jamie f | Premières impressionsThank the wonderful staff for being so kind to us.
Maryellen H | Expérience généraleSomehow the clerk forgot to give me the first month rent free, So when I rented a second unit, he gave it to me free, why not both units free first month free???
Robert B | Déménagement en ligneNikki could not have been nicer and more accommodating. Great place!
Silver P | Premières impressionsLife saver 🫶🏾
Chrishell P | Premières impressionsThe staff when I moved in was quite condescending, asked unclear questions during the check in process (have you moved in to the storage unit already, they meant the online move in process but I interpreted it as physically moving in) and showed visible frustration when I didn't correctly answer the question. They generally talked down to me for the interaction. I had also bought a lock because I was unaware the unit came with a free lock. When we arrived at the unit, the staff member took the free lock back with them because I had already bought a lock. On move out, my move out request was not processed for a week. Only after I got a warning that I would be billed for another month and I reached out to the manager did my move out get finalized.
Mrinal V | Expérience généraleI enjoy the worker they're kind helpful pleasant people to be around thanks guys and that's Washington boulevard in Pittsburgh
Patricia T | Expérience généraleLots of confusion among the staff here. I cleaned out my storage unit and they said they would close the account, but they never did and I was charged an extra month even though unit was empty and I had done everything I was supposed to do.
Amisha P | Expérience généraleAsst. Mgr. Mike Nardozzi was very helpful and great to deal with. He secured a double storage unit for us, near closing hours, when we showed back up with a loaded T 20 moving truck because the final destination was unexpectedly occupied, beyond our control on 7/29. We came back 8/4 to complete the move. Mike also stopped by to check to see if our unit was satisfactory and working out for us, on his way home from Washington Ave. store on 7/29. I would use this location again without hesitation. Merci.
GREGORY S | Expérience généraleOverall experience was really good, only complaint is the lot. Large puddles and mud made move in a bit messy but otherwise no issues at all. Merci!
Lawrence G | Premières impressionsOnly issue is that there wasn't a lock provided as expected, had to go back to counter to get a lock. Otherwise everything was great!
selena M | Déménagement en ligneOnce I understood the move in / login process, I realized it was an easy process.
Denise G | Déménagement en ligneHave not moved in yet.
Lorraine H | Premières impressionsAlways a good experience I have had three different storage areas over the last 7 years and always have had a good experience.
jay b | Expérience généraleGuy's were great Thanks
Patricia T | Premières impressionsI forget the gentleman who assisted me when I arrived to pick up a truck but he was great, knowledgeable, answered all my questions and gave me the best possible discounts and I also got a store. His customer service abilities were awesome!!! Thank you for such a great and easy experience.
Latoya R | Premières impressionsThe staff were knowledgeable, patient, professional and kind with a pleasant face. That is very important and good customer care!
DORIS S | Premières impressionsI had a last minute reservation online and had a nice experience. The Staff Member on duty was friendly and very thorough with my reservation.
Jon L | Premières impressionsNice, clean, good experience!
Lydia F | Expérience généraleVince is upbeat, friendly, knowledgeable, and laser focused on customer service and satisfaction. Took his time to explain all details and reviewed the site. This location is further away hit heard from Friends it's worth the extra drive and they were right. Thank you. 5 stars!
Jeff D | Premières impressionsEveryone was extremely helpful!
john l | Expérience généraleRodent damage to a few items
Curtis M | Expérience généraleexceptionally clean facility, including the restroom wheeled carts available at the entrance to assist with moving items very well lit, motion sensor lighting there's even an area to share gently used items that you no longer wish to keep with others who use the storage facility
Michelle P | Déménagement en ligneI can not complain I feel like family at least when I deal with Washington boulevard
Brian S | Expérience généraleLe service à la clientèle était génial. I witness a young lady come in there irate and the young men still was professional in assisting the young lady.
Maria P | Premières impressionsThis experience would have a higher rating except that 1) I wasn't told the unit wasn't pull up and that stairs were required to access it - until after the contract was signed. there is no lift or ramp in the facility; 2) Uhaul connected me with a moving team to help get the things up and told me they were booking them at a 2 hour slot, but that it would be prorated for the 30 min that i needed them for. When they arrived they said their was no prorate and that has never been the case. I asked the Uhaul office about this and they said that I have to call Moving Help to resolve. For a busy person, this is not ideal to have to chase this down and make sure the costs were as promised. I tried to call once but the wait time was long so will try again.
Christine G | Premières impressionsThe staff at the Washington Blvd facility didn't have an idea of the processes there! When I had questions or wanted to close my contract they didn't know how to respond. They asked among themselves trying to find out how to do their job. Very disappointing experience.
Karina S | Expérience généraleI would say the facilities conditions were excellent except for there are no lights inside the unit. Everything else was fine
Dianne W | Premières impressionsTwo staff couldn't find my online reservation and had to be processed as a walk-in; am concerned about double-billing. The first building access code provided did not work. The call button on the door did not work; had to go back to the other store to get help. The actual building has water-logged hallways and smells like a dead body.
Christopher W | Premières impressionsDJ was very helpful and I'd recommend him to anyone. Very supportive and assisted me with every step. Merci!
John C | Déménagement en ligneI Thank you for keeping all my possessions secure and protected when needed.
Renee D | Expérience généraleThe issue isn't whether or not the storage facility had enough light or if it was clean enough either my issue is I paid the cost $124 for the month which was due November 21st was only in there 1wk and what you chose to refund to me was $2,81 of that which was paid. POOR BUSINESS!!!!!!!!!!!!!!!!!!!!
Tracey L | Expérience généraleU-Haul Moving and Storage on Washington Blvd is a hard working storage and truck rental business. The staff is on point and knowledgeable. The Eastside of Pittsburgh where this U-Haul store is located is in a very difficult area and neighborhood. Vince the Manager, Helen T. also know the area and how to deal with the residents and customers. Along with the rest of the crew the U-Haul on Washington Blvd is a valuable and necessary part of the community! I wouldn't trust my items for storage or truck rental to any place else! U-Haul Moving and Storage on Washington Blvd...You're the TOPS!!!!
Eldolia W | Premières impressionsAustin kyra and ezra were all big helps keep up the good work
Edward M | Premières impressionsThe office wasn't open. I didn't know that the dolly wasn't placed in the rental truck prior to leaving. There was no way that I could get one during the hours that I moved. We had a hard time getting furniture into the storage unit as a result. The employees were friendly and professional. Ultimately we got everything done. It was not an easy task though.
carmen b | Premières impressionsThe only issue I had was that the power happened to go out for 2 days making it difficult to move into the storage unit....but the manager was very understanding and gave me a discount on a second unit, so I am very satisfied with this location.
Benjamin B | Déménagement en ligneAucun
Anthony J | Expérience généraleEl Gerente del lugar fue muy atento y amable, nos ayudo a bajar el carro de la plataforma ya que realmente lo hizo el solo, muy servicial
FRANCISCO C | Expérience généraleI think it was Kevin at Washington St location in Pittsburg PA that checked us in, and was very pleasant and attentive.
Richard D | Premières impressionsThank you so much for your help and great sevice . You all went ab9ve and beyond
robert w | Expérience généraleVincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.
Shane w | Expérience généraleI am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.
Sponce C | Expérience généraleThe young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.
Leslie G | Premières impressionsEveryone was extremely helpful and I will continue to use them for all my moving and storage needs.
Shane w | Premières impressionsFriendly professional staff. Vincent and team are great. Todd Pittsburgh 15238
Todd P | Expérience générale