Customer Reviews for U-Haul Moving & Storage at Washington Blvd

Évaluation :

1

My reservation time was 9am, I got there early parked and waited. At 901 the lights still were not on in the store. There was an employee going in and out so I asked if he can help me with my truck because I have a schedule that i need to keep. He said I had to wait 10-15 minutes because his coworkers weren't there yet. He ended up helping me about 5 minutes later and told me the truck was on the front row by the street. It was not. It was still in the return line and not clean. Another attendant had arrived at this time and when I informed her my truck as in the return line she informed me I had to wait again for her to clean in. All in all it set me back about 30 minutes to start my task. For a trip that was less than 5 miles total distance.

Évaluation :

5

Awesome experience as usual!

Évaluation :

5

Josh was great.

Évaluation :

5

Have more trucks.

Évaluation :

5

Was what I needed- the door could have worked better

Évaluation :

3

Employees sprayed vehicle out with water; left standing water on floor mats, door handles, rear cargo area, etc. I had to mop the vehicle and drain recess for doors due to standing water. Poor communication about the car dolly having to be attached by U-Haul personnel.

Évaluation :

5

there were too many furniture pads. I could not fit them in the container and I had to drive them down from Pa to Fl (along with other items) in a separate trip. I looked online to see if I could drop them off at a uhaul location before I moved but I saw that they have to stay with the box. There were so many. They took up the entire back cargo area of my forester.

Évaluation :

5

I rented a different piece of equipment from this same location less than a month ago and had a miserable experience. This transaction was flawless. It all depends on who is behind the counter.

Évaluation :

5

Check rented vehicles to insure the cargo area is dry after cleaning. Provide the renter or diver with information regarding adjusting mirrors and safety features in the vehicle.

Évaluation :

2

Make sure everything is working properly. This time , a headlight was out, which I did not discover until dark while I was on the road. Last time (and many other times) there was a check engine indicator on for my entire rental. Often, the mirrors are loose. Most of the time, there is a problem with the app (e.g.,pictures won't upload, key not in locker, etc.). When I try to ask a staff person to help, they do not seem to care.

Évaluation :

5

Very friendly, engaging and professional team

Évaluation :

5

The area was clean and easy access. Bathroom facility was clean.

Évaluation :

4

Washington Boulevard fixed what other location completely wronged

Évaluation :

5

Nice people working there

Évaluation :

1

Staff horrible

Évaluation :

5

Both of the delivery people were professional, kind and courteous.

Évaluation :

5

Great service

Évaluation :

2

Not include a unreturned dolly fee when one was never included , this is the second time I used yall and U-Haul added that charge when none was never available to me

Évaluation :

5

"Did your U-Box container(s) arrive on time?" I answered no because they said the container was going to arrive the 16th and it did not and I had no updates that's day. I started receiving messages the 18th about the final delivery, which then was going to be the 19th and I didn't know why. Then they called me the 20th asking if the box was going to be ready for pick up the 21st. Of course not, so they told me that the next available day for pick up was the Friday 26th. I said okay and scheduled it. But, I thought I already paid the whole month of September to unload the box at my own peace?? Very happy with the overall service and the calls I received regarding my box and the logistics. The only things I would highlight are the two things I explain above. Thank you for a great service overall!! I would definitely use it again.

Évaluation :

5

Everyone throughout the process was very helpful. Container delivered as promised.

Évaluation :

5

Everything was fine to me no need for improvement.

Évaluation :

3

The worker was very good, she tried to be helpful but was unable to allow us to upgrade to a 20ft because we were a one way. We would have had to return at that location which would have put us over our mileage. So we had to try our very best to make the 15 ft work. Please allow us to go to a bigger truck that we can return anywhere. Also we didn't get the dolly we needed.

Évaluation :

5

Excellent service!

Évaluation :

5

Well please staff excellent

Évaluation :

2

I didn't use the gas that the company stated I used on the receipt. They charged me for 3 gallons of gas unacceptable should be ashamed of themselves especially after they charge for all the bogus fees and mileage cost.

Évaluation :

3

I was largely ignored while I parked and unloaded my vehicle from a trailer, i wouldn't have hated having some guidance on where to park or eyes on the unload.

Évaluation :

5

The app does not work well. You can't go back to previous steps during pick up and drop off (edit contact info after moving on to the next page) and it marked my drop off as complete before I submitted the photos.

Évaluation :

1

Extremely bad experience, ever!!!!! (1), the staff mischarged others' bill (over 200) in my reservation. After I came to this location and told the staff, they helped me to solve the problem (I would like to thank the two staff members who helped me). But when we changed a car, (2) there was a very bad samll in the car. So we changed to another car, after using it for just one day, in our calculation, we only used around 12 miles, (3) but in the overall receipt, it is around 45 miles!! What the hell is going on? Is there any other mis-operation?

Évaluation :

1

How do you rent a small $19 truck for one hour and end up paying $102.00. This is robbery. I will never, never ever tell anyone to use U-Haul at this place.

Évaluation :

4

Someone should walk thru with the customer the controls in the truck to make sure they know how to they all works. There were many buttons , I did not what they were on the control consoles. I had a problem figuring out how to get the AC turn on. I only find out when I checking back in after I return the truck that AC did not . I spent a lot of time to figure out turn on the AC on a hot day. I was not told what type of gasoline I might need if I had to put in the truck if I need to fill the truck up during my travels .

Évaluation :

4

Make sure all trash from the last person is removed. There was an empty coffee cup and fast food trash behind the seats. Trucks near the parking lot exit need to be moved back a little, or not parked near the exit at all. Trying to exit onto Washington Blvd with traffic flying by, makes it difficult to see if it's safe to pull out.

Évaluation :

5

Amazing experience and the manager even found my wallet left in the truck and returned it. Thank you!!

Évaluation :

5

Rien

Évaluation :

4

Inside of truck cab wasn't particularly clean.

Évaluation :

5

No improvements necessary. I tried to rent a trailer, but my hitch elecronics were fried. Josh, Carl and Karen were quite helpful troubleshooting the problem and getting me into the right truck. Merci!

Évaluation :

3

Perfect example of 1 bad apple spoiling the bunch. The woman behind the counter and the young man that prepares die vehicles did a great job. The guy that worked in the building and takes you to your vehicles did not. He was rude, not helpful and is the reason for this poor rating.

Évaluation :

5

Great Price

Évaluation :

5

Got great staff we was making each other’s laugh and staff was very friendly and helpful great job

Évaluation :

3

On pickup, it seemed like the employees were short-staffed. They were doing the best they could with the resources they had, but it didn't seem like there were enough people on staff. Also, some customers were visibly upset and belligerent about difficulties they faced, which worsened my overall experience.

Évaluation :

5

There was no one there

Évaluation :

2

I was changed to app check in without being asked and the app was poorly functional. It required me to go in two hours earlier then planned to make sure no issues arouse due to the app. The staff was very nice but when I received my truck shattered glass was all over the bed. I brought up issue and they took truck to clean. When I arrived home and opened I found the glass in the alcove area was not addressed. Again glass was covered in the bed. It delayed my movers so I could spend 20 min cleaning it up. I was additionally given the truck with a quarter tank of gas. This is a very sad practice by u-haul. I will likely return back to Penske for future rentals.

Évaluation :

1

Everything lil boy was smart and sarcastic about everything

Évaluation :

5

The location had a long line and the employee handling everybody suggested we try the app for faster service. I ended up having to call in and the person I spoke to over the phone got my rental squared away and helped me proceed on the app. It wasn't ideal with the number of people that needed help but you guys made it work.

Évaluation :

3

Even after posting pictures they put my U-box in the wrong place and did not show up when they said they would.

Évaluation :

5

Many thanks!

Évaluation :

4

The equipment was clean however, the driver mirror needed to be tightened and a serious front alignment on that truck.

Évaluation :

5

Great experience! Moving can be very stressful and U -Haul made it a seamless process. The staff was friendly and helpful and all of the details were communicated in a timely manner. I would definitely recommend U-Haul to anyone looking for movers.

Évaluation :

3

apparently, since about a week ago, you must use the app to rent a vehicle. i had made the reservation on line, and when we arrived to pick up the truck, we had to download the app, and go through the whole verification process which took an extra 40 minutes. it didn’t work by the way and the young man at the location was able to override and help us anyway. but it was rather an annoyance

Évaluation :

3

Improve the check-in experience. The app is slow and has unnecessary steps. CS agents had to help everyone anyways.

Évaluation :

3

The U-Haul app is terrible and I did not like how the worker told me they cannot log me in to check the U-Haul truck out

Évaluation :

2

I found that they were not very welcoming or helpful

Évaluation :

5

Keep doing what you are doing well!✨️🫡

Évaluation :

1

The first cargo van i was given was completely damaged and the side door didn't open. It was dirty and the outside was marked up as if it had just been in an accident that morning. The second cargo van i was given was much better and cleaner. Customer service could have been better and instructions could have been clearer. The app glitches several times when I tried to return the vehicle so I had no idea if the van was checked in or not. Just a complete nightmare.

Évaluation :

2

The employees at this location were extremely unhelpful since U-Haul now requires that you do all check-in on their website. It took about 30 min to get all the nonsense information U-Haul requests online. Meanwhile there were at least 3 employees that I counted at this location that were not doing very much. So basically I had to do the entire check in process myself so that U-Haul can save money. It was complete nonsense. And once I had finally gone through all the hoops and was ready to pick up my van, the vehicle wasn't even where the app told us it would be. It was instead in a far off part of the parking lot with 2 other vehicles around it that required some maneuvering to get out safely. You guessed it, the staff was not helpful and no where to be found. After this experience, I will think twice before using U-Haul again. I'd rather give my money to a smaller company that actually cares about customers. U-Haul needs to stop giving their executives more money and perhaps consider paying their front facing employees what they deserve so that customers don't have to use their online platform to do the work for them. Shameful.

Évaluation :

4

This is a very busy location. They need more help their system went down we had to download and install your mobile app now it wasn't that difficult for me, but there were some older people there that were struggling with it and it wasn't because the system went down. It was due to a shortage in personnel.

Évaluation :

1

Vehicle was not clean, there were multiple pieces of trash inside and none of the charging ports worked.

Évaluation :

5

It was effortless I enjoyed printing

Évaluation :

5

The two employees were working hard, but took time with each individual, took care of my needs, made the process quick and easy, I returned the trailer, quick and easy..very happy with the whole process from start to end. Merci

Évaluation :

2

Wasn't my original drop of location. Went the original place which was 5 minutes from my destination only to be re-routed to another drop off location 25 minutes away. Other than the guys at Treadz....none of your employees were at all enthused about helping me.

Évaluation :

5

Pickup process was great. No lines. Planned on needing truck for two days, but finished moving in one and amount charged was cut in half. Everything went great

Évaluation :

5

Easy to find and personnel were friendly. The whole process was very smooth.

Évaluation :

4

Unable to speak to the local office to notify them of my move out. I ended up speaking with their call center. Sadly, the information was not passed along. Because of that, I was called when my payment wasn't received. (At least the direct payment had been cancelled.)

Évaluation :

4

I did self drop-off after hours and all went well as expected.

Évaluation :

5

I always use this location and always a good experience.

Évaluation :

5

Karen: the person who handled my rental was excellent and really knew what she was doing. Thank you Karen!

Évaluation :

5

Too many pads and taking too much space.

Évaluation :

5

Customer service was great

Évaluation :

2

Don't change the pick up location with less than 24 hour notice. And if you do that, allow me to pick best locations. This was over 30 minutes out and I complained directly after the change and received a call after the pick up time telling me basically that sucks deal with it. Whoever called me needs to be talked to about their customer service.

Évaluation :

3

It was inconvenient to recieve the u-haul truck with under 1/4 tank of gas. Our moving schedule was delayed because the very first thing we had to do was find a gas station and add gas to the vehicle.

Évaluation :

5

Very glad I was able to store my items here. It was really helpful to have moving carts available and the loading/unloading area was very accessible. Everything was well secured.

Évaluation :

5

The manager there, Joshua Barone, was extremely helpful. My reservation had to be altered and so they gave me a perk on the truck and assured me that the truck and storage space are available, and when there was a hiccup, he immediately drove over to the storage unit and assigned me a new one. He had given me his card so I had someone to contact for immediate assistance, in case of anything. Moving is stressful, and he was a source of peace on my moving day. Thank you Joshua!! Best U-Haul/self storage experience I have ever had (and I've had a lot). So grateful he was there. Also, the guys with One-Stop moving co. were also great, very polite and fast.

Évaluation :

5

Good no worries.

Évaluation :

4

All is good.

Évaluation :

4

Good service, only complaint is that U-Haul doesn't give refund for the days left in the month after our move-out from vehicle storage . As there is a waiting list, So U-Haul gets our money and rents our space to someone else; double profit. Not good.

Évaluation :

5

Very very nice and helpful

Évaluation :

5

The biggest problem were mice droppings, Kleenex and fabric, and a few dead ones in boxes

Évaluation :

4

The staff was very helpful

Évaluation :

5

Nikkie is a beautiful person

Évaluation :

5

20 years of consumer experience and I have been blown away by the excellent customer service I have received from Washington Blvd uhaul staff time after time and I am no ordinary customer It seems that every time I come with an extremely special circumstance yet they never cease to amaze me with their assistance knowledge and kindness I want to thank you as a long standing American company that continues to excel in treating all Americans with value because I believe if we all do this we all exceed

Évaluation :

5

Y'all are the best!! Thank you for everything!!

Évaluation :

5

Thank you for your support and services

Évaluation :

5

The facility is immaculate and the unit was also, I just don't recommend the upper units if you have heavy items, appliances, etc to store. Definitely chose a unit on ground level. Beyond that, I would rent storage units at this facility anytime. Denise

Évaluation :

3

No elevator, if bye your self u have too use steps if on the second floor. For the amount for storage it would be great and more convenient.

Évaluation :

5

Nicki had worked with me over the phone to bring my friend’s account current and worked with me yesterday to change names on the account as my friend has now died and still has things in the storage areas until they can be sold/moved out.

Évaluation :

5

D’accord

Évaluation :

5

Thank the wonderful staff for being so kind to us.

Évaluation :

4

Somehow the clerk forgot to give me the first month rent free, So when I rented a second unit, he gave it to me free, why not both units free first month free???

Évaluation :

5

Nikki could not have been nicer and more accommodating. Great place!

Évaluation :

5

Life saver 🫶🏾

Évaluation :

2

The staff when I moved in was quite condescending, asked unclear questions during the check in process (have you moved in to the storage unit already, they meant the online move in process but I interpreted it as physically moving in) and showed visible frustration when I didn't correctly answer the question. They generally talked down to me for the interaction. I had also bought a lock because I was unaware the unit came with a free lock. When we arrived at the unit, the staff member took the free lock back with them because I had already bought a lock. On move out, my move out request was not processed for a week. Only after I got a warning that I would be billed for another month and I reached out to the manager did my move out get finalized.

Évaluation :

5

I enjoy the worker they're kind helpful pleasant people to be around thanks guys and that's Washington boulevard in Pittsburgh

Évaluation :

2

Lots of confusion among the staff here. I cleaned out my storage unit and they said they would close the account, but they never did and I was charged an extra month even though unit was empty and I had done everything I was supposed to do.

Évaluation :

5

Asst. Mgr. Mike Nardozzi was very helpful and great to deal with. He secured a double storage unit for us, near closing hours, when we showed back up with a loaded T 20 moving truck because the final destination was unexpectedly occupied, beyond our control on 7/29. We came back 8/4 to complete the move. Mike also stopped by to check to see if our unit was satisfactory and working out for us, on his way home from Washington Ave. store on 7/29. I would use this location again without hesitation. Merci.

Évaluation :

4

Overall experience was really good, only complaint is the lot. Large puddles and mud made move in a bit messy but otherwise no issues at all. Merci!

Évaluation :

5

Only issue is that there wasn't a lock provided as expected, had to go back to counter to get a lock. Otherwise everything was great!

Évaluation :

5

Once I understood the move in / login process, I realized it was an easy process.

Évaluation :

5

Have not moved in yet.

Évaluation :

5

Always a good experience I have had three different storage areas over the last 7 years and always have had a good experience.

Évaluation :

5

Guy's were great Thanks

Évaluation :

5

I forget the gentleman who assisted me when I arrived to pick up a truck but he was great, knowledgeable, answered all my questions and gave me the best possible discounts and I also got a store. His customer service abilities were awesome!!! Thank you for such a great and easy experience.

Évaluation :

5

The staff were knowledgeable, patient, professional and kind with a pleasant face. That is very important and good customer care!

Évaluation :

5

I had a last minute reservation online and had a nice experience. The Staff Member on duty was friendly and very thorough with my reservation.

Évaluation :

5

Nice, clean, good experience!

Évaluation :

5

Vince is upbeat, friendly, knowledgeable, and laser focused on customer service and satisfaction. Took his time to explain all details and reviewed the site. This location is further away hit heard from Friends it's worth the extra drive and they were right. Thank you. 5 stars!

Évaluation :

5

Everyone was extremely helpful!

Évaluation :

3

Rodent damage to a few items

Évaluation :

5

exceptionally clean facility, including the restroom wheeled carts available at the entrance to assist with moving items very well lit, motion sensor lighting there's even an area to share gently used items that you no longer wish to keep with others who use the storage facility

Évaluation :

5

I can not complain I feel like family at least when I deal with Washington boulevard

Évaluation :

5

Le service à la clientèle était génial. I witness a young lady come in there irate and the young men still was professional in assisting the young lady.

Évaluation :

3

This experience would have a higher rating except that 1) I wasn't told the unit wasn't pull up and that stairs were required to access it - until after the contract was signed. there is no lift or ramp in the facility; 2) Uhaul connected me with a moving team to help get the things up and told me they were booking them at a 2 hour slot, but that it would be prorated for the 30 min that i needed them for. When they arrived they said their was no prorate and that has never been the case. I asked the Uhaul office about this and they said that I have to call Moving Help to resolve. For a busy person, this is not ideal to have to chase this down and make sure the costs were as promised. I tried to call once but the wait time was long so will try again.

Évaluation :

1

The staff at the Washington Blvd facility didn't have an idea of the processes there! When I had questions or wanted to close my contract they didn't know how to respond. They asked among themselves trying to find out how to do their job. Very disappointing experience.

Évaluation :

3

I would say the facilities conditions were excellent except for there are no lights inside the unit. Everything else was fine

Évaluation :

1

Two staff couldn't find my online reservation and had to be processed as a walk-in; am concerned about double-billing. The first building access code provided did not work. The call button on the door did not work; had to go back to the other store to get help. The actual building has water-logged hallways and smells like a dead body.

Évaluation :

5

DJ was very helpful and I'd recommend him to anyone. Very supportive and assisted me with every step. Merci!

Évaluation :

4

I Thank you for keeping all my possessions secure and protected when needed.

Évaluation :

3

The issue isn't whether or not the storage facility had enough light or if it was clean enough either my issue is I paid the cost $124 for the month which was due November 21st was only in there 1wk and what you chose to refund to me was $2,81 of that which was paid. POOR BUSINESS!!!!!!!!!!!!!!!!!!!!

Évaluation :

5

U-Haul Moving and Storage on Washington Blvd is a hard working storage and truck rental business. The staff is on point and knowledgeable. The Eastside of Pittsburgh where this U-Haul store is located is in a very difficult area and neighborhood. Vince the Manager, Helen T. also know the area and how to deal with the residents and customers. Along with the rest of the crew the U-Haul on Washington Blvd is a valuable and necessary part of the community! I wouldn't trust my items for storage or truck rental to any place else! U-Haul Moving and Storage on Washington Blvd...You're the TOPS!!!!

Évaluation :

5

Austin kyra and ezra were all big helps keep up the good work

Évaluation :

4

The office wasn't open. I didn't know that the dolly wasn't placed in the rental truck prior to leaving. There was no way that I could get one during the hours that I moved. We had a hard time getting furniture into the storage unit as a result. The employees were friendly and professional. Ultimately we got everything done. It was not an easy task though.

Évaluation :

4

The only issue I had was that the power happened to go out for 2 days making it difficult to move into the storage unit....but the manager was very understanding and gave me a discount on a second unit, so I am very satisfied with this location.

Évaluation :

5

Aucun

Évaluation :

5

El Gerente del lugar fue muy atento y amable, nos ayudo a bajar el carro de la plataforma ya que realmente lo hizo el solo, muy servicial

Évaluation :

5

I think it was Kevin at Washington St location in Pittsburg PA that checked us in, and was very pleasant and attentive.

Évaluation :

5

Thank you so much for your help and great sevice . You all went ab9ve and beyond

Évaluation :

5

Vincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.

Évaluation :

5

I am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.

Évaluation :

5

The young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.

Évaluation :

5

Everyone was extremely helpful and I will continue to use them for all my moving and storage needs.

Évaluation :

5

Friendly professional staff. Vincent and team are great. Todd Pittsburgh 15238

Évaluation :

5

Uhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd Pittsburgh

Évaluation :

2

Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!

Évaluation :

5

Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.

Évaluation :

5

A Lot customers were just leaving junk In the building but overall it was good.

Évaluation :

5

Great service. Quick.

Évaluation :

5

Your staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.

Évaluation :

5

Kevin and Kyle are tops!!!! You have a great team. Thank you UHaul~

Évaluation :

5

I wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour access

Évaluation :

5

Vincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!

Évaluation :

5

Staff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.

Évaluation :

5

The store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!

Évaluation :

2

To Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.

Évaluation :

5

Vince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.

Évaluation :

1

Late fees liens too much money

Évaluation :

1

Terrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closed

Évaluation :

5

We appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.

Évaluation :

1

The U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.

Évaluation :

5

Third rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.

Évaluation :

1

The workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.

Évaluation :

5

It was great

Évaluation :

5

antwan and vince were very professional and pleasant

Évaluation :

5

I've never really had a bad experience with using U-haul

Évaluation :

1

When I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.

Évaluation :

3

The cost of the unit was way to much!!!  I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.

Évaluation :

1

I moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.

Évaluation :

5

Vince and Mike did everything possible to make this simple!

Évaluation :

4

Vincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.

Évaluation :

5

Everyone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍

Évaluation :

5

Professional Very helpful Clean

Évaluation :

5

I apprecaite the fast service, the awsome storage and Vincent te Manager.

Évaluation :

1

It was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.

Évaluation :

5

The two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!

Évaluation :

1

Ok at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3

Évaluation :

5

The staff (Donald) and facility at this location are excellent. Thank you!!!

Évaluation :

5

Overall good experience

Évaluation :

2

Mice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.

Évaluation :

5

I cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!

Évaluation :

1

Bad

Évaluation :

5

No complaints

Évaluation :

4

Personnel amical.

Évaluation :

5

I love the staff and they remain calm during very busy settings

Évaluation :

5

Excellent service. Mark was very helpful. I would happily use this service again !!

Évaluation :

5

Nice!

Évaluation :

3

I was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delays

Évaluation :

5

none

Évaluation :

1

Unorganized staff Rude staff Took 3 hours to get unit Worst customer service experience ever

Évaluation :

4

It would be nice to see a pro rated per hour rate.

Évaluation :

5

Easy access, clean, and secure.