Évaluations des clients U-Haul Moving & Storage at Washington Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Washington Blvd

Cote générale :

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Joseph H.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew K.
Évaluation :

Vince & DJ helped me at pick up and drop off. They did a good job pointing me in the right direction. I didn't like the online pickup on my phone. It was slow and I had to enter information for a second time. The lot is big and Vince showed me where van was located and got the dolly for me.

Ronald M. | Expérience générale |
Évaluation :

Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!

stephanie l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sumio N. | Premières impressions |
Évaluation :

Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.

Susan H.
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Good customer service.

Joseph L.
Évaluation :

You're doing great just keep it up

Roy E.
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Although my needs were met in providing me with the necessary vehicle required, the gentleman who waited on me was not the most pleasant agent I've encountered. As a retired Veteran, I believe in complete customer service and just did not feel this.

Conrad S.
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It's local and I've been using this location since they opened. The last time I rented a truck I told the person that I had my own insurance but he charged me anyway. Not listening just automatically charging me.

Shane R.
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Le client n'a pas laissé de commentaire.

Herman S. | Expérience générale |
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A Lot customers were just leaving junk In the building but overall it was good.

Courtney D.
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Be up front about the rental return time during the transactions not send a message. Picked up truck paid for 26 footer at 10:30 am got message that it was due back at 7pm had to end in the middle of my move to return truck have to rent a nother teuxk plus pay for extra storage do to t his. I don't think i will be utilizing UHAUL again unless it is for a quick job not to move my home possession.

Betty M.
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Employee was very knowledgeable, rental process was very fast which is nice for the customers, and employee was very personable.

Nathan H.
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Le client n'a pas laissé de commentaire.

Carolyn B.
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Le client n'a pas laissé de commentaire.

Tal H.
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Le client n'a pas laissé de commentaire.

Karin A.
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Le client n'a pas laissé de commentaire.

Darryl G.
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Le client n'a pas laissé de commentaire.

Raven M.
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Le client n'a pas laissé de commentaire.

Kirk S.
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The check-in app did not work properly for me. Everything went fine until I was asked to scan the reverse of my DL, which proved to be impossible. I spent several minutes with a UHaul rep on the chat and could not resolve it, so I just went inside the location and checked in, in person, which was very quick and efficient. But I did waste about 15 minutes before that trying to do the check-in through the app.

Brandon R.
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Le client n'a pas laissé de commentaire.

marty M.
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Le client n'a pas laissé de commentaire.

Christopher T.
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Le client n'a pas laissé de commentaire.

Anna B.
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Le client n'a pas laissé de commentaire.

Mark G.
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They were very professional and helpful.

Michael M.
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Le client n'a pas laissé de commentaire.

Joel S.
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Le client n'a pas laissé de commentaire.

stephanie L.
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Have rented from this location multiple times over the last couple of years. Customer service has definitely declined. What a shame.

Daniel B.
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The people at the Washington Blvd location were really professional and helpful. They went out of their way to make my move a success. Thank you.

James S.
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Super easy fast

Christina K.
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Le client n'a pas laissé de commentaire.

Joseph E.
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Le client n'a pas laissé de commentaire.

Richard B.
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Very organized for a considerably larger operation I have ever experienced. Easy to find, and compared to other locations, this one had what I needed, when I needed it.

Lee H.
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For a truck with 124000 miles it was in excellent condition. From a retired mechanic

Matthew W.
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Le client n'a pas laissé de commentaire.

Alexander G.
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Le client n'a pas laissé de commentaire.

Liana Joyce K.
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Le client n'a pas laissé de commentaire.

Callawe B.
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Found a mask and dirty paper towel that slid from under my seat. Old cigarettes along with other random things between the seats

Donna C.
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Le client n'a pas laissé de commentaire.

Oliver F.
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The person who helped with this transaction was great!!

Jonathan W.
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Vince and Jake were both great and got me in an out quickly.

robert C.
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Le client n'a pas laissé de commentaire.

Henry K.
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Always good. Manager is smart and attentive. Staff is engaging and follow eastern protocols.

Peter B.
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Le client n'a pas laissé de commentaire.

Michelle B.
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Le client n'a pas laissé de commentaire.

Fred T.
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Le client n'a pas laissé de commentaire.

Abhishek G.
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Keep up the great customer service.

Michael L.
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We rented a truck while moving and Kevin, Caleb and Helen were nothing but helpful. They were all very friendly, helped us find what we were looking for and made our moving process seamless!

Lisa E.
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Le client n'a pas laissé de commentaire.

Lee S.
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Le client n'a pas laissé de commentaire.

John G.
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Always an exceptional experience with Uhaul our company rents a truck at least every other week thank you Golden Treasures

Robert R.
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Le client n'a pas laissé de commentaire.

Christian W.
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Le client n'a pas laissé de commentaire.

Charles D.
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Great experience - Helen and Vincent were very polite and helpful when I dropped off the truck.

Glen M.
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The fellow that hooked up the trailer and took care of me was outstanding

David H.
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Le client n'a pas laissé de commentaire.

Nancy C.
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Get people who actually want to work, and don't take thier bad day out on the customers! I guess he is the night manager at this location, but he is rude and disrespectful. Gave me a problem because I felt UNSAFE in a vehicle that the brakes were squealing, and the van did not stop properly. He told me thats how all the vans were....I had to argue for 30 minutes on my safety because it was not appropriate for him to write that in the notes/comments on why I wanted to switch to a new van. Day time staff are polite as always, as well as the day Supervisor!

GERRY P.
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friendly efficient service

Frank P.
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Le client n'a pas laissé de commentaire.

Rhonda S.
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The staff that I dealt with were very professional and helpful.

thakur V.
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Le client n'a pas laissé de commentaire.

Romero J.
Évaluation :

Nothing

Matthew L.
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The associate I worked with, Kevin, made the check in process a breeze.

Donald R.
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Wonderful prompt service. Complete great team. I will definitely keep further reservations at this uhaul location. Great job Vince and team y'all were a lifesaver for me and my family.

Michael B.
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Inaccurate price base on mileage!!!!

BILL G.
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Le client n'a pas laissé de commentaire.

Kimoni H.
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The customer service from my agent was great. He answered all my questions the check-in and check-out process was very efficient.

Ryan M.
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N/A

BRUCE M.
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I was overcharged for the safe move insurance and blankets from what I did online but they did fix and make it right.

BRIA D.
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Le client n'a pas laissé de commentaire.

Evelyn C.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Great folks. Very helpful and quickly took care of crediting me for the lack of pads and dollies.

Patrick B.
Évaluation :

when returning truck was helped by a gentleman named "Caleb": excellent service and great soft skills, really friendly attitude and competent, carefully explained next steps. great experience. when picking the truck up experience was night and day, associate seemed tired, bored, mumbled through the interaction. I'd say that he probably got me through the rental as efficiently as possible but hard to tell given the general attitude of boredom. also, no mask. not even a mask left pulled down: no mask in sight. Having said this, it WAS near the end of day on a Saturday, maybe the kid was just having a bad day. for the drop-off, rating is an easy "Excellent". combined experience: "Average"

joseph S.
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Le client n'a pas laissé de commentaire.

Joann B.
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Le client n'a pas laissé de commentaire.

Nemesio V.
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Kevin, who assisted me because there was some weird error with the online mobile checkin, was an excellent employee. He was attentive, professional, engaging, and efficient.

Chett W.
Évaluation :

Nothing...

Joseph S.
Évaluation :

The employees were friendly. Thank you!

Beverly J.
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Everything was handled very professionally. When I wanted to upgrade it was not a problem. I would definitely use them in the future, although I am not hoping for another move in the near future.

John S.
Évaluation :

The Rodi Road office took my reservation and did not have a van available when I arrived. Very poor situation

Clarence P.
Évaluation :

I had with the brakes some trouble at times needs to be looked into

TONYARAE B.
Évaluation :

Honestly. They staff was great. However the owner could be more informative when servicing customer to explain paperwork etc. The young gentleman Perry however was amazing . He walked me through everything was very patient and very polite

Caleb B.
Évaluation :

Le client n'a pas laissé de commentaire.

William L.
Évaluation :

Le client n'a pas laissé de commentaire.

dianne R.
Évaluation :

Le client n'a pas laissé de commentaire.

Carissa A.
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Le client n'a pas laissé de commentaire.

Ge Y.
Évaluation :

👍👍👍

Pravin T.
Évaluation :

Working and open on a Sunday: thank you very much to the dedicated employees that keep things running smoothly for this busy location!

VERONICA R.
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Le client n'a pas laissé de commentaire.

DeVaughante L.
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Le client n'a pas laissé de commentaire.

Shannon B.
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Le client n'a pas laissé de commentaire.

joseph F.
Évaluation :

The truck I wanted was not available at the location I wanted. Instead I had to pick up from this location but was given a fair discount. 100% satisfied with that. The only real issue I had was that I could not pick up with my phone. So I had to wait to speak with someone. No problems with him either, did a wonderful job.

Michal W.
Évaluation :

Le client n'a pas laissé de commentaire.

Steffi O.
Évaluation :

Staff always superhelpful and friendly at this location

James P.
Évaluation :

Le client n'a pas laissé de commentaire.

William R.
Évaluation :

I checked in online which really saved time when I got to the store to pick up the truck. Their network was down when I called to place the order so there were some details that didn't make it into the request. The only problem was that a dolly that was requested on the phone didn't make it onto the order. When I pointed it out to the person checking me in, he noted it but when I got to my first location I discovered is wasn't in the truck. Fortunately, our second stop required us to drive past the pick-up location so we got the dolly then (although it still had not been captured on the order).

Richard W.
Évaluation :

Good, friendly, and helpful service from start to finish.

jason G.
Évaluation :

Easy and efficient! Would use this location again and recommend it to anyone. The movers you suggested were great has well. Thank you!

JON W.
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Le client n'a pas laissé de commentaire.

Sherida S.
Évaluation :

Vincent and mike were absolutely wonderful. I left there confident and ready to take that ride to Philadelphia. Y'all definitely can use more men like the ones in Pittsburgh. Thanks Vincent and Mike for taking care of me.

MARY S.
Évaluation :

Usually I don't go to this location because the staff is rude and basically ignore anyone who walks in. This time I was just dropping off a truck that I had rented in Philly. The guy checking me in was very professional. So I hope that means things are turning around here.

Kenneth S.
Évaluation :

Great service, professional service

Ryan N.
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Le client n'a pas laissé de commentaire.

Juan A.
Évaluation :

when I drop it off it was after hours but everything was easy

Linda P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Penelope B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Murat S. | Premières impressions |
Évaluation :

Great service. Quick.

Alaysza M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sponce C. | Premières impressions |
Évaluation :

Your staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.

serena h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra R. | Expérience générale |
Évaluation :

Kevin and Kyle are tops!!!! You have a great team. Thank you UHaul~

Kristin R. | Premières impressions |
Évaluation :

I wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour access

Glendine M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Linda P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Scott M. | Premières impressions |
Évaluation :

Vincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!

shannah m. | Expérience générale |
Évaluation :

Staff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.

Natalie P. | Expérience générale |
Évaluation :

The store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!

oscar h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

stephanie l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWN J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda S. | Expérience générale |
Évaluation :

To Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.

Natalie P. | Premières impressions |
Évaluation :

Vince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.

kesha e. | Expérience générale |
Évaluation :

Late fees liens too much money

Ethan R. | Expérience générale |
Évaluation :

Terrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closed

David H. | Premières impressions |
Évaluation :

We appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.

Jalen P. | Premières impressions |
Évaluation :

The U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.

Michael R. | Expérience générale |
Évaluation :

Third rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.

KIMBERLY N. | Premières impressions |
Évaluation :

The workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.

yiriyah a. | Expérience générale |
Évaluation :

It was great

Oluwaropo O. | Premières impressions |
Évaluation :

antwan and vince were very professional and pleasant

ALONZO C. | Expérience générale |
Évaluation :

I've never really had a bad experience with using U-haul

Joe S. | Expérience générale |
Évaluation :

When I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.

Sandy G. | Expérience générale |
Évaluation :

The cost of the unit was way to much!!! 😢 I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.

Cynthia J. | Expérience générale |
Évaluation :

I moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.

john l. | Premières impressions |
Évaluation :

Vince and Mike did everything possible to make this simple!

Michael R. | Premières impressions |
Évaluation :

Vincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.

tiera m. | Expérience générale |
Évaluation :

Everyone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍

Sandy G. | Premières impressions |
Évaluation :

Professional Very helpful Clean

Tuarone T. | Premières impressions |
Évaluation :

I apprecaite the fast service, the awsome storage and Vincent te Manager.

Shana L. | Premières impressions |
Évaluation :

It was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.

Alberto S. | Expérience générale |
Évaluation :

The two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!

Phil C. | Expérience générale |
Évaluation :

Ok at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3

Alicia J. | Expérience générale |
Évaluation :

The staff (Donald) and facility at this location are excellent. Thank you!!!

SHAWN J. | Expérience générale |
Évaluation :

Overall good experience

Jerri G. | Expérience générale |
Évaluation :

Mice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.

Kelly C. | Réservation |
Évaluation :

I cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!

Ken H. | Réservation |
Évaluation :

Bad

Jerwin C. | Expérience générale |
Évaluation :

No complaints

SAM P. | Expérience générale |
Évaluation :

Friendly staff.

nadine t. | Expérience générale |
Évaluation :

I love the staff and they remain calm during very busy settings

Robert C. | Expérience générale |
Évaluation :

Excellent service. Mark was very helpful. I would happily use this service again !!

Alicia J. | Réservation |
Évaluation :

Nice!

PETER A. | Réservation |
Évaluation :

I was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delays

john l. | Réservation |
Évaluation :

none

troy h. | Expérience générale |
Évaluation :

Unorganized staff Rude staff Took 3 hours to get unit Worst customer service experience ever

Yasmin D. | Expérience générale |
Évaluation :

It would be nice to see a pro rated per hour rate.

ITAY G. | Expérience générale |
Évaluation :

Easy access, clean, and secure.

devdatta n. | Expérience générale |
Évaluation :

Worst service.They are not aware about online orders.Did not deliver on time.Rude staff. I had to waste lot of time calling customer care just to figure out about my order.They overcharge & rip u off

Non reviews have been submitted for this location.

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