Le client n'a pas laissé de commentaire.Jeremy X.
Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Pour nous contacter
Pittsburgh, PA 15206
(N Of Penn Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Uhaul employees were very respectful and kind and were friendly to extend their service n not charge me for a few minutes after hours. MerciLISA W.
Very good service.👍👍👍Ge Y.
Continue your excellent service to future customersRamona S.
Le client n'a pas laissé de commentaire.Ebony M.
Le client n'a pas laissé de commentaire.Ron S.
Charged me a 25 dollar cleaning fee when nothing was left in vehicleClayton C.
Best customer service I have had in a while. My reservation was handled by Edward Mathews. He took care of every detail and got me into the rental much faster than I expected. I hope he's there the next time I rent!Derek M.
Working with Vince at getting a uhaul truck was the easiest and the best decision I've made in my move out. Super respectful staff and everything went perfectly as the truck was clean and the lot was very easy to maneuver. Recommended uhaul on Washington Blvd for all who need a truck to move in the pittsburgh area.BABAK B.
Le client n'a pas laissé de commentaire.Mukut D.
Le client n'a pas laissé de commentaire.Bruce R.
Le client n'a pas laissé de commentaire.JEFF B.
Edward was really professional he got me and out! Very informative.Jacqueline G.
Le client n'a pas laissé de commentaire.kim M.
Le client n'a pas laissé de commentaire.Dana M.
Le client n'a pas laissé de commentaire.Tongshuang W.
Le client n'a pas laissé de commentaire.Ricardo L.
Le client n'a pas laissé de commentaire.Jomarie H.
When I return my truck using the self-serve option on phone, it opens a website and won't allow me to upload dashboard images (click the "+" icon and it doesn't respond)Jeremy X.
Le client n'a pas laissé de commentaire.Angela M. | Expérience générale
The people here were super friendly and helpful. No unnecessary questions and had me in and out in just a few minutes.AJ M.
Le client n'a pas laissé de commentaire.Paul M.
Hire friendlier front desk staff.Steven M.
Rental of trailer was for 3 days one-way (Fri to Mon). I returned the trailer on Saturday evening. The attendant promised a receipt sent within 5 min from disconnecting from my vehicle. I then had to follow up on Sat evening, Sunday afternoon and Monday evening to get closure of this transaction. Spent hours on hold waiting to talk to a rep. Could not get through directly to the location and was being routed to a helpless call center. Finally call center got a hold of store manager and requested action to close out transaction. Minutes later receipt (promised to be delivered on Sat) arrived with an additional late charge for a day. What a scam!!! Unprofessional, disrespectful and seems there is no accountability for such performance. I'll dispute the false late charge, of course, but based on such experience and lack of customer support, will stay away from UHaul in the future.BORIS R.
Got charged incorrectly and when I called to get the issues resolved I was hung up on.Dipmani K.
Trailer was not cleaned thoroughly prior to pickup. Rub rails were not matched. Straps fit one side but not the other. Had to improvise tie-down solution.DAVID N.
The front â€œgrandmas atticâ€ truck roof leaks when it rainsShane M.
On line reservation was easy and rather pleasant. Attendants we're as far as one could get to pleasant. Maybe chalk it up to the covid blues, but the employees overall (with minor exception) simply didn't want to be there or care about the great product they had to offer or the importance to customers of just having a sense of pride in what their company had to offer. Even though the 10' truck I received was old and beat up (over 110k miles, torn seat covers, etc), we all expect that from a rental vehicle given how little others who rent it care about it's longevity; however, it doesn't take much to make that expected experience a bit more enjoyable with a better attitude from those who are the front folks at the counter. Hope this helps!bernard R.
DJ was super helpful in trying to keep the parking lot organized, he was cool and calm under pressure, and made the experience super easy.Michael L.
Don't say that a customer is going to receive cash back for giving truck back with 1/4 tank when the truck was empty when they get it. Tell them it is only a credit towards the final bill. I wouldn't complain if I had been told this instead of expecting that back upon turning in my truck.cheri M.
Le client n'a pas laissé de commentaire.Jennifer N.
I was charged for fuel even when I returned the truck with more fuel than it had when I picked it up. I only drive FOUR miles. The truck had moving blankets scattered in the back when I picked it up which I did not order and quite frankly were in my way. I was charged a $25 fee for leaving blankets in the truck!! It was a hassle trying to get this resolved and it's still not resolved.Amy B.
Very nice service.👍👍👍Ge Y.
keep up with oil changes both times i rented oil change light kept coming onDavid G.
The staff at the Washington Blvd facility didn't have an idea of the processes there! When I had questions or wanted to close my contract they didn't know how to respond. They asked among themselves trying to find out how to do their job. Very disappointing experience.Karina S. | Expérience générale
it was nice to start with a full tank! dj, my customer service rep was great!Jeffrey J.
Le client n'a pas laissé de commentaire.Giang V.
Great serviceBarbara Mims L.
Le client n'a pas laissé de commentaire.Andrew C.
Returning the 15 foot truck to this location was easy. Just drove into the property, left the truck and returned the key to the person at the front desk. It was pretty busy and had to wait a few minutes but overall, an easy return. The final contract was sent via email to my phone.James G.
Le client n'a pas laissé de commentaire.RAMON Y.
Le client n'a pas laissé de commentaire.CASEY S.
Le client n'a pas laissé de commentaire.MELISSA S.
Le client n'a pas laissé de commentaire.Helen D.
Personnel is great and the check-in and out service is fast!Robert P.
Auto World Lease & Sales Clt LLC location needs better signs leading customers to the office.Mary L.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Abby K.
Le client n'a pas laissé de commentaire.Ryan S.
I had an issue (now resolved) with being charged for an additional day and for gas that I did not owe.Stephen K.
I would not recommend uhaul to anyone. Moving is stressful and uhaul didn't honor our reservation made two months in advance. Made us drive 4 hours for a rental, didn't provide our car towâ€¦ and told us all this 24 hours before a move. Awful way to do business - left us with little choices but to just say, fineâ€¦Dylan K.
Hard working man at the office desk! They were understaffed, and it was a busy time of year! My experience went smoothly.Richard R.
Van pulled to the right in a terrible way. Had to use it on a 700 mile trip and constantly oversteering to the left to keep it centered was not fun.Dimitri L.
They were very helpful and accommodating to my needs.CORY T.
The bed smelled like it had been on fire.Samuel S.
Le client n'a pas laissé de commentaire.Jasmene H.
Le client n'a pas laissé de commentaire.Yihang X.
The worst customer service I've ever had.Jami R.
Please mention how to move the side mirrors. I tried to push them and they did not move.Stephanie T.
Le client n'a pas laissé de commentaire.Gina G.
Le client n'a pas laissé de commentaire.Thane T.
The staff is very rude! they do not give complete and well indications about the service.JHOAN G.
Le client n'a pas laissé de commentaire.Brian W.
Dj Jackson was great help, would highly recommend!Danyel U.
Dj was very helpful! He made my experience great. I will be back when I need another truck! Merci.Brande S.
I had to sweep out and then damp mop the truck cargo area.A S.
Le client n'a pas laissé de commentaire.Chassity C.
Le client n'a pas laissé de commentaire.Heather G.
Le client n'a pas laissé de commentaire.Kelsey M.
Le client n'a pas laissé de commentaire.Ebony M.
Le client n'a pas laissé de commentaire.Ross S.
Good experience friendly staff and professional service thank youFred P.
Le client n'a pas laissé de commentaire.abdelatee E.
Hire more people that pay attention to detail like the ones you currently have at this locationJeffrey T.
My initial order was cancelled they said I selected pick up at 4:00 am. I went into the store to order and the associate entered the info. Incorrectly. Why would the computer program even let someone select 4:00 am? There should be something that catches that error upon entering the info. You're not even open at 4:00 am. Should be caught before cancelling an order.Judith W.
I reserved a truck to be picked up in Penn Hills. I arrived there and was told they hadn't had trucks in years and had to go to Washington Blvd. I got my truck there, delaying the start time of my move by an hour. I then sat in extended rush hour traffic because of the location change, delaying my start even longer. When I was able to start the move, I discovered that there was no furniture dolly. This made the move significantly harder and longer, but it's still on the receipt. Then my move ended up hours longer because of evening rush hour traffic that would have been missed if I got the truck at the time and location I reserved. I called to say I would be getting the truck back later and the phone person said nothing could be done about my additional costs due to the substantially later and longer move due to Uhaul's mistakes. I was also told that the furniture dolly would be removed from my bill but it's still on there. Aside from excellent customer service at the pickup location when I got the truck, this was a horrible experience with horrible customer service across the board by Uhaul and I will never make the mistake of using your company again.Ian M.
Very good service.👍👍👍Ge Y.
Le client n'a pas laissé de commentaire.Katey B.
Le client n'a pas laissé de commentaire.Beth F.
Le client n'a pas laissé de commentaire.Umang R.
Le client n'a pas laissé de commentaire.Marcus L.
Le client n'a pas laissé de commentaire.Ann S.
Le client n'a pas laissé de commentaire.Sharon D.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Maxx G.
Job was done quickly and wellPersis S.
Le client n'a pas laissé de commentaire.Krista D.
They didn't check my trailer in for 2 days leading to overtime charges. U-Haul has not been helpful in resolving this issue in a timely manner.Craig S.
Le client n'a pas laissé de commentaire.Landis E.
Staff was very helpful and professional. They knew what they were doing and were very efficient in helping me to rent and return the rental item.Jeffrey H.
Le client n'a pas laissé de commentaire.Rudolph R.
The young lady was super sweet and helpfulArlene N.
Le client n'a pas laissé de commentaire.jim P.
we didn't really interact with anyone. Just left the truck.john N.
Very nice service.👍👍👍Ge Y.
Made the process quick and easy!Anne C.
VInce was extremely helpful - thank you!Alan R.
Make sure that the equipment works well the drivers side door wouldn't close properly and I could hear the outside from the door. I was afraid that the door would come out while I was driving.Ondii G.
Le client n'a pas laissé de commentaire.Dennis H.
Tommy and the manager were friendly and helpful.Ron G.
Le client n'a pas laissé de commentaire.Nicholas M.
D.J was the employee who checked me in and I found him to be very helpful and friendly. The location was good because it was close to my house. My only complaint is that the rental smelled like cigarette smoke. Otherwise I would use uhaul again.Alexandra B.
I would say the facilities conditions were excellent except for there are no lights inside the unit. Everything else was fineDianne W. | Premières impressions
Le client n'a pas laissé de commentaire.Isaiah F. | Expérience générale
Le client n'a pas laissé de commentaire.Walter M. | Expérience générale
Le client n'a pas laissé de commentaire.SHAYLA L. | Expérience générale
Two staff couldn't find my online reservation and had to be processed as a walk-in; am concerned about double-billing. The first building access code provided did not work. The call button on the door did not work; had to go back to the other store to get help. The actual building has water-logged hallways and smells like a dead body.Christopher W. | Premières impressions
DJ was very helpful and I'd recommend him to anyone. Very supportive and assisted me with every step. Merci!John C. | Online Move In
Le client n'a pas laissé de commentaire.Shanel W. | Premières impressions
Le client n'a pas laissé de commentaire.TAMIKA P. | Expérience générale
Le client n'a pas laissé de commentaire.alberta t. | Expérience générale
I Thank you for keeping all my possessions secure and protected when needed.Renee D. | Expérience générale
The issue isn't whether or not the storage facility had enough light or if it was clean enough either my issue is I paid the cost $124 for the month which was due November 21st was only in there 1wk and what you chose to refund to me was $2,81 of that which was paid. POOR BUSINESS!!!!!!!!!!!!!!!!!!!!Tracey L. | Expérience générale
Le client n'a pas laissé de commentaire.dorian d. | Expérience générale
U-Haul Moving and Storage on Washington Blvd is a hard working storage and truck rental business. The staff is on point and knowledgeable. The Eastside of Pittsburgh where this U-Haul store is located is in a very difficult area and neighborhood. Vince the Manager, Helen T. also know the area and how to deal with the residents and customers. Along with the rest of the crew the U-Haul on Washington Blvd is a valuable and necessary part of the community! I wouldn't trust my items for storage or truck rental to any place else! U-Haul Moving and Storage on Washington Blvd...You're the TOPS!!!!Sharon T. | Premières impressions
Austin kyra and ezra were all big helps keep up the good workEdward M. | Premières impressions
The office wasn't open. I didn't know that the dolly wasn't placed in the rental truck prior to leaving. There was no way that I could get one during the hours that I moved. We had a hard time getting furniture into the storage unit as a result. The employees were friendly and professional. Ultimately we got everything done. It was not an easy task though.carmen b. | Premières impressions
The only issue I had was that the power happened to go out for 2 days making it difficult to move into the storage unit....but the manager was very understanding and gave me a discount on a second unit, so I am very satisfied with this location.Benjamin B. | Online Move In
Le client n'a pas laissé de commentaire.Camille R. | Premières impressions
Le client n'a pas laissé de commentaire.Dariusz W. | Expérience générale
Le client n'a pas laissé de commentaire.Trevor K. | Expérience générale
Le client n'a pas laissé de commentaire.Britt B. | Premières impressions
Le client n'a pas laissé de commentaire.Richard D. | Expérience générale
Le client n'a pas laissé de commentaire.keyata d. | Expérience générale
AucunAnthony J. | Expérience générale
Le client n'a pas laissé de commentaire.lawrence d. | Expérience générale
Le client n'a pas laissé de commentaire.SHELIA H. | Expérience générale
El Gerente del lugar fue muy atento y amable, nos ayudo a bajar el carro de la plataforma ya que realmente lo hizo el solo, muy servicialFRANCISCO C. | Expérience générale
Le client n'a pas laissé de commentaire.shonda b. | Expérience générale
Le client n'a pas laissé de commentaire.Carmen A. | Expérience générale
Le client n'a pas laissé de commentaire.yosef f. | Expérience générale
I think it was Kevin at Washington St location in Pittsburg PA that checked us in, and was very pleasant and attentive.Richard D. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas B. | Premières impressions
Thank you so much for your help and great sevice . You all went ab9ve and beyondrobert w. | Expérience générale
Le client n'a pas laissé de commentaire.lawrence d. | Premières impressions
Le client n'a pas laissé de commentaire.robert w. | Premières impressions
Vincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.Shane w. | Expérience générale
I am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.Sponce C. | Expérience générale
The young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.Leslie G. | Premières impressions
Everyone was extremely helpful and I will continue to use them for all my moving and storage needs.Shane w. | Premières impressions
Friendly professional staff. Vincent and team are great. Todd Pittsburgh 15238Todd P. | Expérience générale
Le client n'a pas laissé de commentaire.GREG M. | Premières impressions
Le client n'a pas laissé de commentaire.jay b. | Expérience générale
Le client n'a pas laissé de commentaire.Fheelan H. | Expérience générale
Uhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd PittsburghTodd P. | Premières impressions
Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!Ronald M. | Expérience générale
Le client n'a pas laissé de commentaire.stephanie l. | Expérience générale
Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.Sumio N. | Premières impressions
A Lot customers were just leaving junk In the building but overall it was good.Herman S. | Expérience générale
Le client n'a pas laissé de commentaire.Linda P. | Expérience générale
Le client n'a pas laissé de commentaire.Penelope B. | Expérience générale
Great service. Quick.Murat S. | Premières impressions
Le client n'a pas laissé de commentaire.Alaysza M. | Expérience générale
Your staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.Sponce C. | Premières impressions
Le client n'a pas laissé de commentaire.serena h. | Expérience générale
Kevin and Kyle are tops!!!! You have a great team. Thank you UHaul~Sandra R. | Expérience générale
I wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour accessKristin R. | Premières impressions
Le client n'a pas laissé de commentaire.Glendine M. | Expérience générale
Le client n'a pas laissé de commentaire.Linda P. | Premières impressions
Vincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!Scott M. | Premières impressions
Staff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.shannah m. | Expérience générale
The store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!Natalie P. | Expérience générale
Le client n'a pas laissé de commentaire.oscar h. | Expérience générale
Le client n'a pas laissé de commentaire.stephanie l. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN J. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond p. | Premières impressions
To Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.Amanda S. | Expérience générale
Vince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.Natalie P. | Premières impressions
Late fees liens too much moneykesha e. | Expérience générale
Terrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closedEthan R. | Expérience générale
We appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.David H. | Premières impressions
The U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.Jalen P. | Premières impressions
Third rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.Michael R. | Expérience générale
The workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.KIMBERLY N. | Premières impressions
It was greatyiriyah a. | Expérience générale
antwan and vince were very professional and pleasantOluwaropo O. | Premières impressions
I've never really had a bad experience with using U-haulALONZO C. | Expérience générale
When I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.Joe S. | Expérience générale
The cost of the unit was way to much!!! I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.Sandy G. | Expérience générale
I moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.Cynthia J. | Expérience générale
Vince and Mike did everything possible to make this simple!john l. | Premières impressions
Vincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.Michael R. | Premières impressions
Everyone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍tiera m. | Expérience générale
Professional Very helpful CleanSandy G. | Premières impressions
I apprecaite the fast service, the awsome storage and Vincent te Manager.Tuarone T. | Premières impressions
It was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.Shana L. | Premières impressions
The two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!Alberto S. | Expérience générale
Ok at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3Phil C. | Expérience générale
The staff (Donald) and facility at this location are excellent. Thank you!!!Alicia J. | Expérience générale
Overall good experienceSHAWN J. | Expérience générale
Mice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.Jerri G. | Expérience générale
I cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!Kelly C. | Réservation
BadKen H. | Réservation
No complaintsJerwin C. | Expérience générale
Personnel amical.SAM P. | Expérience générale
I love the staff and they remain calm during very busy settingsnadine t. | Expérience générale
Excellent service. Mark was very helpful. I would happily use this service again !!Robert C. | Expérience générale
Nice!Alicia J. | Réservation
I was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delaysPETER A. | Réservation
nonejohn l. | Réservation
Unorganized staff Rude staff Took 3 hours to get unit Worst customer service experience evertroy h. | Expérience générale
It would be nice to see a pro rated per hour rate.Yasmin D. | Expérience générale
Easy access, clean, and secure.ITAY G. | Expérience générale
Worst service.They are not aware about online orders.Did not deliver on time.Rude staff. I had to waste lot of time calling customer care just to figure out about my order.They overcharge & rip u offdevdatta n. | Expérience générale
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