Évaluations des clients U-Haul Moving & Storage at Washington Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Washington Blvd

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Burt P. le

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Le client n'a pas laissé de commentaire.

Alvia L. le

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Le client n'a pas laissé de commentaire.

Charnelle F. le

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Le client n'a pas laissé de commentaire.

kassoum D. le

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Best ever service and affordable. Thanks again.

Shirneka M. le

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Le client n'a pas laissé de commentaire.

Darla S. le

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It wasn’t where it was listed, took over 1.5 hours to get the truck.

Gabriel D. le

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Le client n'a pas laissé de commentaire.

marcy k. le

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The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.

Ernest F. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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Le client n'a pas laissé de commentaire.

danyelle H. le

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Great Customer Service-Representative was multitasking and made sure everyone was being helped while answering phone with limited help. Very professional

Robert P. le

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Le client n'a pas laissé de commentaire.

Frank V. le

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My husband and I were packing and moving ourselves. Unfortunately we had a very heavy (about 500 lbs) tool chest that got away from us and injured my husband bad enough he needed an xray. The delay was going to cause us to miss getting our things to storage that evening. When I called the office to explain and extend the time we needed the truck into the following morning, they told me just to go hire someone else to complete the job and return on time. No concern or help for an emergency situation. After calling the 800 number I was informed that I could return the truck by 11 am. We have rented from other locations before as well and unfortunately your franchise partners do a poor job representing you no matter which location we have used. Next move i will be looking elsewhere.

Herman B. le

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Le client n'a pas laissé de commentaire.

MICHAEL N. le

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Keep up what you are doing. They have a fine team.

Abdalla E. le

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Great service!

james M. le

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Le client n'a pas laissé de commentaire.

Victoria E. le

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Everything was great. Imani Harris was very nice. She was kind and understanding when I changed my return. I observed everyone working there They are a hard working group. They work well as a team. Thanks to them all for the great service.

Tavon H. le

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Nothing

Emerald M. le

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Le client n'a pas laissé de commentaire.

Veronica B. le

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N/A

Ishmael G. le

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Le client n'a pas laissé de commentaire.

Keith B. le

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Great service

Monique R. le

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Le client n'a pas laissé de commentaire.

Leonard Z. le

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Don't leave packaged condoms in the area where the cup hoders are.

Megan S. le

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Le client n'a pas laissé de commentaire.

Monique Y. le

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Everyone at the Washington Blvd location are wonderful.

Rosemary T. le

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The associate at this location was excellent and very professional and made turning the truck very easy.

Eric W. le

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I do think that you should combined both facilities together and have one in house selling point, thank you

Frank B. le

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The lady who helped me get set up and the trailer hooked up was excellent.

Kristin H. le

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Not have the customer waiting so long. Have accurate gas and mileage reading on the paper you give the next resident

Towanda Q. le

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Le client n'a pas laissé de commentaire.

Calvin H. le

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Make sure the mileage is correct on the rental before leaving. Don't leave in a dirty rental the one i had was very dirty with no gas in it had to put gas in it before i started to move

William T. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Luis Carlos B. le

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Le client n'a pas laissé de commentaire.

Robert O. le

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Excellent and friendly staff!

James M. le

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Very professional

Robert F. le

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Le client n'a pas laissé de commentaire.

Jose D. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Hello There I ordered this online and When I g

Daniel L. le

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Le client n'a pas laissé de commentaire.

Tasha B. le

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Mr. Ralph is always a pleasure to work with at 2929 Washington Blvd location.

Keith B. le

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Le client n'a pas laissé de commentaire.

James H. le

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Waiting too long to be helped.

Cynthia L. le

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The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful

Cynthia L. le

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All employees at both locations where very kind, knowledgeable and well mannered. Great keepers

Brian S. le

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My pickup location was changed at the last moment, from something very close to something far away. Please try to minimize this kind of issue.

quinnetta P. le

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Le client n'a pas laissé de commentaire.

sharon P. le

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The person who took my reservation over the phone was very helpful and the person who checked us out was very helpful too.

Crystal M. le

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Le client n'a pas laissé de commentaire.

Shaun D. le

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Le client n'a pas laissé de commentaire.

Gwynette G. le

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Le client n'a pas laissé de commentaire.

Gary P. le

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Le client n'a pas laissé de commentaire.

Marybeth O. le

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Le client n'a pas laissé de commentaire.

Wanda F. le

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Le client n'a pas laissé de commentaire.

Eureka F. le

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Le client n'a pas laissé de commentaire.

SEAN D. le

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The Trailer I received was unsafe and the tires where delaminating. All 4 tires where dry rotted and didn’t hold air. Then when I bring the discrepancy’s to the attention to roadside I get accused of stealing the trailer and it gets picked up. As per the CSM she said she didn’t believe that I was going to return the trailer. Even though I was still legally allowed to posses the trailer in my lease window. Never have I ever been accused of being a thief and been disrespected as I have with this Uhaul location and with the company as a whole.

WANDA P. le

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Le client n'a pas laissé de commentaire.

HENRY T. le

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Le client n'a pas laissé de commentaire.

Gail R. le

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Made on line reservation for 26 foot truck and wasn't there when arrived. Had to take a 20 foot truck. Also submitted all info ahead of time and had to do all over again. Was told certain items included and then told they were not.

Gregory V. le

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This location is great, the owner, employees and experience went well overall. However, a problem occured where I was assigned a faulty tow dolly for my car. The truck equipment was new, clean, drove well, and handled my move perfectly. The tow dolly unfortunately broke and my car detached from the dolly and suffered minor damage. Although an uncommon problem, I would recommend to try and inspect this sort equipment to the best ability possible or update/maintain equipment more regularly. I can't help but think what would happen should this have occured on the interstate.

Ayana J. le

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I was charged triplple the amount due, right before the Christmas Holiday. I now have to wait 10 business days to get my refund back on my card.

Jolene E. le

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Le client n'a pas laissé de commentaire.

Ninita P. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Le client n'a pas laissé de commentaire.

DIONNE B. le

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Very friendly staff.

John K. le

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Le client n'a pas laissé de commentaire.

Cordelia C. le

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Hello to present and past users of U-haul I like the convience of the many different location and the availability and size of the vehicles, and also the prices I think they are very reasonable..

Sarah R. le

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The customer service associate that took the truck from me was very helpful and nice.

hermond L. le

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The service was very good everyone was so helpful and friendly.

Chris L. le

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Le client n'a pas laissé de commentaire.

Alan M. le

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Le client n'a pas laissé de commentaire.

Francisco L. le

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Le client n'a pas laissé de commentaire.

Aisha U. le

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They were very nice and got me in and out very quickly ????

David F. le

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Unlike pick up, this location was extremely helpful and truck return could not have gone smoother. Always better to rent and return at actual Uhaul service centers rather than storage facilities with Uhaul trucks as an addition.

Howard W. le

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Good service

Natasha H. le

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Received a dirty vehicle because they're not cleaned upon return. No one to check me in, then of course I get charged for a cleaning fee for someone else's trash, after the vehicle was supposedly checked before I received. Can't get a refund. Poor customer service. Placed on hold for 10 minutes probably to do nothing.

Robert J. le

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Extra rental agent when opening to quicken service. the agent was doing his best but 1 man needs help at opening when everyone want to start their day.

clarence S. le

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Le client n'a pas laissé de commentaire.

Keith T. le

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U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free

janice S. le

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Le client n'a pas laissé de commentaire.

James G. le

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I have rented from U-Haul several times over the last decade, and this was by far the best experience I've had. Mr. Ralph was quick and professional in getting me set up prior to taking the truck out, and Mr. Rodney checked me in as soon as I returned the truck, and was efficient while doing so. The next time I need to rent a U-Haul, I will be using this location again.

Michael P. le

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I wish more companies operated like uhaul. Always such a simple process

Talitha H. le

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Le client n'a pas laissé de commentaire.

Paula M. le

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I did not reserve here my online reservation was switched and i was sent here A VERY BIG INCONVEINIENCE NEVER AGSIN!

Dedre A. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Le client n'a pas laissé de commentaire.

Newman S. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Le client n'a pas laissé de commentaire.

David K. le

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Le client n'a pas laissé de commentaire.

Kiera J. le

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Very friendly and good service.

Prophetess Rain M. le

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I was very impressed with the man that handled my order. He made this experience exceptional with his Customer Service. He was very informative and friendly. I was a walk in and he treated me like I had a reservation. He made sure I had what I needed and I was in and out in no time at all. It's been years since I used this particular location, but I was happy to know that the high quality of customer service was still there. I actually saw the other guy who was (African American) that waited on me back in the 90's still there. That goes to show that his service was great as well because it brought me back to this location after all this time when I needed Uhaul again. These two men are the epitome of what Customer Service is and they should be rewarded for that.

Latrice M. le

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Wonderful Staff, I will rent from this location again.

Jasper H. le

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Le client n'a pas laissé de commentaire.

Roberto P. le

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Great service, I had a location mixed with another, they changed my reserve to the closer location asap with no problems. Loved it and helped me in a pinch.

Natasha S. le

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L

Natasha S. le

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Le client n'a pas laissé de commentaire.

Melissa K. le

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The only problem I had, the girl checking me in tried to tell me that I had to drop off my truck at Pulaski highway. I had reserved to drop it off in Annapolis, which is where I was moving to. She made me call to “change the location” turns out that it was set up correctly the whole time. Minor inconvenience but still confusing.

JOHN H. le

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Le client n'a pas laissé de commentaire.

Cristina B. le

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I was thankful that they have me a new truck n reliable. this was the first time I drovea truck n was familiar after an hour drive. I was happy for over all performance of the service.

Lisa R. le

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Le client n'a pas laissé de commentaire.

Romain K H. le

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Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

brittney r. le

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I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

CHARLES B. le

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You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

Tylon D. le

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Manager at this location is awesome!!!!

Sharon W. le

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My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Niral P. le

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Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

tenika n. le

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Very kind gentlemen at this location and professional

Shala F. le

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I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

jewel j. le

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There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

JOSEPH V. le

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This Location is ALWAYS top shelf. I could not be happier

Francine J. le

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Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

tressie c. le

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THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

Stacy H. le

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Staff friendly and very helpful.

ERIC C. le

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If I could of continued to work I would have kept my space could not afford to pay for the unit

Shala F. le

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None

Chanika N. le

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Great customer service

LESLEY C. le

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Been coming to this facilities for years.Overall friendly.

Roderick H. le

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Very good experience.

JANE M. le

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None

CHARLES B. le

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I really like the people and their services

Kisha H. le

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They Were Very Nice

sharae g. le

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Good

Shawn F. le

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Great service, value, commitment

Renee G. le

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This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

NAJAH W. le

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Everthing was great. No problems

Yulin W. le

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very satisfied with your service

Allura B B. le

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You guys are great keep up the great work

Sabrina w. le

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Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Danielle T. le

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Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Claire B. le

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Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

ANN T. le

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That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

APRIL H. le

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The manager Ralph was very customer friendly and supportive!

denise f. le

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Very long lines every time ive been in there

Elizabeth R. le

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I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

constaince w. le

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Staff professional,very helpful and courteous.

Chantelle W. le

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Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

makeba m. le

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Need more people staffed, the wait is too long to get to a representative.

CHARLOTTE K. le

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Thanks

GRETA W. le

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Excellent Service

Frank B. le

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I was never at the facility so those questions really don’t apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

alicia l. le

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Some of the people working there were very rude

Brennan K. le

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I've never had to use storage before for my first time there was a great experience great customer service and a clean facility

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