Customer Reviews for U-Haul Moving & Storage at Washington Blvd

5924 évaluations

2929 Washington Blvd   Baltimore, MD 21230
(Near Caton Av)

(410) 644-6226

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 644-6226

2929 Washington Blvd
Baltimore, MD 21230
(Near Caton Av)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cedric T. 
Évaluation :
3

Very far from my home to pick up. The employees were not very friendly except the one that helped us put it on our truck. Plus we returned it a day early and they still charged the full amount. The first time we rented one they refunded us that but not this place. But we got everything moved and hopefully we won't have to use this service again.

LAURA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deven C. 
Évaluation :
5

Keep doing what you are doing and keep working with the customers as you did with me when things had gotten a bit difficult 😊

Alice T. 
Évaluation :
4

No comment

ELKANA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESAELIZABETH S. 
Évaluation :
2

My pickup location was changed at literally the last minute- while I was in a Lyft on the way to the original location, so I had to change the drop off location inside the Lyft and it ended up increasing my Lyft fare by 15 $. and then even after saying no to the insurance I kept getting charged for it. It was refunded but still the whole experience was a unnecessary headache and I was already dealing with the stress of moving

MIRZA K. 
Évaluation :
5

I enjoy going and Renting a truck from Washington Blvd it's very convenience for me thank you for all you do

REGINALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
2

My account was charged three different times.

Troy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAIN L. 
Évaluation :
5

The gentlemen who helps with returns was a god send.

MEGHAN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R. 
Évaluation :
4

When I got to the place to drop off the van. It's a bad area. Like really bad. I was alone at 9 pm by myself (a young lady) when trying to pull up the check yourself out website. The link was broken. There was no service and my Lyft was on the way. As I'm waiting. 2 men who also returned their equipment , looking shady as a weeping willow circling the parking lot. I got my phone out to call police. Just as I was , car showed up. Literally just in time. There needs to be as Irtysh at this location or at least a camera or 2,, I felt totally unsafe and for these reasons I won't return. Also the whole fiasco with my reservation etc. do better uhaul 😢

RACHEL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kammler T. 
Évaluation :
5

The two gentlemen that worked there were great and very helpful! Willie and the older gentlemen behind the counter.

AMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jae I. 
Évaluation :
5

Great folks here too!

SUSAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayanna M. 
Évaluation :
5

Great service

Clifton L. 
Évaluation :
5

Everything great

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

The customer service was excellent!!! Rodney, Ralph & Doug helped me with choosing the right trailer for my move as well as how to make sure my load was secure. I will definitely recommend this location!!

WOODROW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
5

The owner was very nice and down to earth. I would recommend his establishment 10/10.

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arian M. 
Évaluation :
3

Your billing service is terrible. I was contacted 8 months after my rental finalzied for additional charges. I paid them and then 12 days later got texts telling me the charges were declined, however when I check the payments, they clearly show on my credit card. Not to mention when I try to reach customer service, i'm on hold for a MINIMUM of 20 minutes and then the person I get can't explain anything to me, in fact they couldnt' even see the charges I was being texted about. I don't think I'll use UHAUL again if possible. And I will not recommended it anyone.

Annette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Thank you Ralph

Sarah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara D. 
Évaluation :
3

I felt the cost of the uhaul was extremely high. I have never paid that much for a uhaul in the past the extra 25 fee I never. I had my own insurance and have never been told I couldn't use it and that I had to pay the 25 fee

Aliceson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth M. 
Évaluation :
5

Thanks for

Moctar G. 
Évaluation :
3

Didn't like the fact that you gave me 90 miles total. It took nearly 15 miles to get to the location that I was moving. It's about 70 miles from Baltimore to West Virginia. Then it was another 15 miles from Ranson to the drop off location. So a person pays 344 dollars and gets restricted on how many miles they get to drive. Yes, it wasn't a whole lot more but I could have got a rental anywhere else and get unlimited miles.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
4

Keep up the wonderful work.

terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONTYNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEIBANI B. 
Évaluation :
5

Incredible location and such an easy after hours drop off!

Lambert R. 
Évaluation :
5

Was a great experience

tiffany D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary M. 
Évaluation :
5

This is my favorite location! The people are always nice and they really help you with everything!

SHERRY B. 
Évaluation :
5

The two gentlemen who placed the trailer onto my hitch and connected the wiring harness were FABULOUS! The billing/desk person was amazingly HELPFUL!

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosemarie O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherri G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Rental was perfect!!!! Facility was clean and well organized

Andrew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha N. 
Évaluation :
5

Initially made a pick up appt for BP/nursery road. I took an Uber there to only find out the one and only van had a flat and apparently was flat for some time. Very inconvenient. Called and was transferred to scheduling and the associate wasn't empathetic. Took another Uber to (out the way) to Washington blvd location and Ralph Williams was great!

Hilary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pratricia M. 
Évaluation :
5

I absolutely loved it. I wish I would have remembered the guy's name that assisted me, but he had been working for the company over 10 years. He was a gentleman maybe in his early 50s and was extremely efficient and thorough. He sanitized the key and my cards prior to giving them back to me. The truck completely smelled like it was sanitized!!! I felt safe renting the UHAUL truck.

Carmen C. 
Évaluation :
5

Great customer service!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherene F. 
Évaluation :
5

Outstanding service

Khalid S. 
Évaluation :
5

Excellent customer service and the vehicle was very clean and ran great!!

Katherine T. 
Évaluation :
5

N.a.

Charlotte S. 
Évaluation :
5

The website software changed during my contract which only allowed me to pay and obtain a receipt as individual boxes. The first few months I received one receipt for all 3 units. Also I could not pay one day prior to due date. Other than those two hiccups everything was great. Stacy and Dan ( driver) who concluded delivery were more than helpful! Thanks You

Ruth W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifford C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine K. 
Évaluation :
5

The U-haul staff team at this location are the most efficient and friendly I've come across. My experience was phenomenal. This is not my closest location, but I make a point of coming here. The customer service is nothing short of outstanding.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIAJUANA M. 
Évaluation :
5

This was my first visit (although I reserved online). The service was excellent! Very professional office. No improvements needed.

valerie L. 
Évaluation :
5

Everything went really well, from the reservation check in to the pick up - the staff was very helpful - the vehicle ran great and the drop off/check out was quite smooth!!

KATHERINE T. 
Évaluation :
5

i'm truly very satisfied with the service

ALONZA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIGAIL B. 
Évaluation :
3

Nobody was outside to give back the truck key as originally stated but it was no big deal to go back inside.

Coleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C. 
Évaluation :
5

Staff members are AWESOME helping to hook up the trailer for us!

Lauren N. 
Évaluation :
5

Extremely Helpful !!!!

Monica I. 
Évaluation :
5

fast and great service

MALISHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adja H. 
Évaluation :
2

The back of the truck was dirty no one cleaned it. Filled with charcoal dropping. The stirring was off. Truck need an alignment. The side view mirror won't adjust. I really want my money back. Thank God I made it to my destination without having an accident. This place has gone down hill.

Shaurese H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNE KERRY V. 
Évaluation :
5

I was very impressed by the woman who helped me she was very friendly and helpful and organized. She suggested several things but not pushy. All went well. Very happy. 5 stars

Emil B. 
Évaluation :
5

I've been to this location several times. And every time all of the employees are very nice. Our most recent trip was not a dull one. A man can in just to cuss out the female employee there. All who were working handled it gracefully. The situation did not escalate and he promptly left when he saw how his words did not effect the employees. I will most definitely come back to this location.

Jacqueline R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlesha K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Forrest D. 
Évaluation :
4

State that there is a charge of twenty five dollars for insurance along with the nineteen ninety five rental charge.

Stanley H. 
Évaluation :
2

1. Cleaning wipes for high touch surfaces 2. This process was supposed to be contactless and online. I had to go inside because the dolley I reserved wasn't in the truck. 3. I was supposed to receive a credit for additional mileage because my location was moved to the opposite side of the city. 4. I was charged twice for excess mileage. 5. I was charged incorrectly for an additional day even though I dropped the truck off 10 hours prior to the reservation ending. 6. I should be reimbursed for the initial mileage overage when customer service said they gave me complimentary miles for moving me to the opposite side of the city. In all of my years of using uhaul to move (2007 -2020) this has been my worst experience. I will no longer use uhaul services based on this horrible experience.

Phylisia T. 
Évaluation :
5

Excellent costumers service

Zaid A. 
Évaluation :
5

the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.

larkhiea s.  |  Premières impressions 
Évaluation :
5

Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!

brenda t.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ian J.  |  Expérience générale 
Évaluation :
1

All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.

Kayla T.  |  Expérience générale 
Évaluation :
5

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

andrew N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D.  |  Expérience générale 
Évaluation :
5

Yes I would recommend a friend to use uhaul storage!!

JAMES W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony M.  |  Expérience générale 
Évaluation :
5

The owner is the best ! He make sure he take his time and work with everyone

TUWINA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINE P.  |  Expérience générale 
Évaluation :
5

Mr Ralph was very nice pleasant and very helpful.

towanda h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S.  |  Expérience générale 
Évaluation :
5

It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. Je les recommande chaudement.

Albert C.  |  Expérience générale 
Évaluation :
5

Outstanding service.

Maxine A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald D.  |  Expérience générale 
Évaluation :
5

The staff was very friendly especially Ralph

ERICA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD M.  |  Expérience générale 
Évaluation :
5

The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now

Connie J.  |  Premières impressions 
Évaluation :
2

My merchandise was sold in error

Sharon manning m.  |  Expérience générale 
Évaluation :
3

The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.

marcy k.  |  Expérience générale 
Évaluation :
5

The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful

Cynthia L.  |  Premières impressions 
Évaluation :
1

U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free

Keith T.  |  Premières impressions 
Évaluation :
4

L

Natasha S.  |  Expérience générale 
Évaluation :
5

Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

Romain K H.  |  Expérience générale 
Évaluation :
1

I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

brittney r.  |  Expérience générale 
Évaluation :
1

You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

CHARLES B.  |  Premières impressions 
Évaluation :
4

Manager at this location is awesome!!!!

Tylon D.  |  Expérience générale 
Évaluation :
1

My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Sharon W.  |  Expérience générale 
Évaluation :
1

Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

Niral P.  |  Expérience générale 
Évaluation :
5

Very kind gentlemen at this location and professional

tenika n.  |  Premières impressions 
Évaluation :
4

I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

Shala F.  |  Expérience générale 
Évaluation :
4

There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

jewel j.  |  Expérience générale 
Évaluation :
5

This Location is ALWAYS top shelf. I could not be happier

JOSEPH V.  |  Expérience générale 
Évaluation :
5

Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

Francine J.  |  Expérience générale 
Évaluation :
5

THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

tressie c.  |  Premières impressions 
Évaluation :
4

Staff friendly and very helpful.

Stacy H.  |  Premières impressions 
Évaluation :
5

If I could of continued to work I would have kept my space could not afford to pay for the unit

ERIC C.  |  Expérience générale 
Évaluation :
4

Aucun

Shala F.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Chanika N.  |  Premières impressions 
Évaluation :
5

Been coming to this facilities for years.Overall friendly.

LESLEY C.  |  Expérience générale 
Évaluation :
5

Very good experience.

Roderick H.  |  Expérience générale 
Évaluation :
5

Aucun

JANE M.  |  Premières impressions 
Évaluation :
5

I really like the people and their services

CHARLES B.  |  Expérience générale 
Évaluation :
5

They Were Very Nice

Kisha H.  |  Premières impressions 
Évaluation :
5

Bien

sharae g.  |  Expérience générale 
Évaluation :
5

Great service, value, commitment

Shawn F.  |  Expérience générale 
Évaluation :
1

This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

Renee G.  |  Expérience générale 
Évaluation :
5

Everthing was great. No problems

NAJAH W.  |  Premières impressions 
Évaluation :
5

very satisfied with your service

Yulin W.  |  Expérience générale 
Évaluation :
5

You guys are great keep up the great work

Allura B B.  |  Expérience générale 
Évaluation :
5

Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Sabrina w.  |  Expérience générale 
Évaluation :
5

Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Danielle T.  |  Expérience générale 
Évaluation :
1

Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

Claire B.  |  Expérience générale 
Évaluation :
1

That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

ANN T.  |  Expérience générale 
Évaluation :
4

The manager Ralph was very customer friendly and supportive!

APRIL H.  |  Expérience générale 
Évaluation :
3

Very long lines every time ive been in there

denise f.  |  Expérience générale 
Évaluation :
4

I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Staff professional,very helpful and courteous.

constaince w.  |  Expérience générale 
Évaluation :
3

Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

Chantelle W.  |  Expérience générale 
Évaluation :
3

Need more people staffed, the wait is too long to get to a representative.

makeba m.  |  Expérience générale 
Évaluation :
4

Thanks

CHARLOTTE K.  |  Expérience générale 
Évaluation :
5

Excellent Service

GRETA W.  |  Expérience générale 
Évaluation :
2

I was never at the facility so those questions really don't apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

Frank B.  |  Expérience générale 
Évaluation :
2

Some of the people working there were very rude

alicia l.  |  Expérience générale 
Évaluation :
5

I've never had to use storage before for my first time there was a great experience great customer service and a clean facility

Brennan K.  |  Expérience générale 
Non reviews have been submitted for this location.

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