Évaluations des clients U-Haul Moving & Storage at Washington Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Washington Blvd

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Eugene L. le

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Le client n'a pas laissé de commentaire.

Shanna T. le

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Le client n'a pas laissé de commentaire.

cynthia s. le

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Everyone was curious and professional. The work was done one time.

Ian C. le

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Le client n'a pas laissé de commentaire.

Carolyn E. le

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Making sure that the gas gauge matches the customers contract.

Nicholis V. le

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Le client n'a pas laissé de commentaire.

Megan F. le

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Le client n'a pas laissé de commentaire.

Davon R. le

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Le client n'a pas laissé de commentaire.

Sonya C. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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The driver, Tanesha, who dropped off the empty containers then picked up the loaded containers, brought the loaded containers back and picked up the empty containers, was awesone. Thank You!!

Shelby S. le

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I was called after I had left the property and asked to come back because they forgot to put the requested dollies in my truck prior to pick up. This held up the moving process.

ROBIN D. le

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Always great!!!!

Kelly K. le

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Le client n'a pas laissé de commentaire.

CHARLES F. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

CHARLES B. le

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You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

Delphine H. le

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I went there to do a one way and the little Mexican? told me they didn't have any. He told me I needed a reservation. I called another location at 11:30 and they gave a pick up at the very location 2929 that told me they didn't have any availability. Racist

James K. le

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All around: Very good knowledge of equipment. I was a breeze to pick-up and return. Very friendly personal.

Michael V. le

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Had a great experience at this location. Staff is friendly and helpful.

FREDRICK B. le

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Awesome Customer Service Very Friendly Clean Facilities

William S. le

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Le client n'a pas laissé de commentaire.

Ian D. le

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Agents were unprepared for me. When I said I had a reservation no one seemed to know what to do and spent another half hour finding someone who could actually help. Once they did they sent me to the wrong truck which was in another location about a mile away. Was told to wait outside in 90 degree weather and was finally provided a new truck that was almost out of fuel and had been running for god knows how long with the ac on and the doors open.

Kelsey G. le

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Le client n'a pas laissé de commentaire.

richard b. le

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Le client n'a pas laissé de commentaire.

Linda P. le

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Refund issues

Darlene B. le

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Le client n'a pas laissé de commentaire.

Antonio R. le

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My mileage allotment was but that doesnt take into account getting the truck from the pick up location and im subject to where you guys tell me to drop it off which was 10 miles away from my move in location.

William U. le

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It was a great experience. Everyone was helpful and pleasant.

Lewis B. le

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Nothing

Tiffany F. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Harold B. le

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Le client n'a pas laissé de commentaire.

Irini B. le

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Le client n'a pas laissé de commentaire.

Fred L. le

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Le client n'a pas laissé de commentaire.

Rodney B. le

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Everything was fine with the whole process.

Tylon D. le

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Manager at this location is awesome!!!!

Enat T. le

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Le client n'a pas laissé de commentaire.

Neil H. le

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Help during prime time , two people checking in customers and answering phones created a line which equals a longer wait .

Emily S. le

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Never again will I use Ubox. Everytime I call I'm on hold for a minimum of 15 min. I asked for proof that they had the correct final address and after being passed to 3 different departments I still could not get any written proof (email). I was on the phone for over an hour!!! They changed delivery time for 1st delivery day a week before and final destination delivery time the day off.

Trina S. le

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VERY long wait on a Saturday at the end of the month. All customers had reservations. Additional counter staff would have been helpful.

donna h. le

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The customer service at this location was outstanding . Dana went out of her way to handle all of my needs for moving out of state. I appreciated everyone's assistance with the entire process, Ralph was very helpful, and also the man who hooked up the flatbed to the truck. They all made this a positive & safe experience. Great team work!!! Thanks

Adina O. le

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This was not the original location that I was supposed to pick up my uhaul from, because I showed up to the assigned pickup location at the time I was scheduled to pickup my uhaul based on the reservation I made, and they did not have my truck. I was then sent to a different location to pickup my truck, who did a good job of remedying the situation, however I am very disappointed with uhaul overall. I don't understand why I wasn't given a call to be told that my truck would not be at the assigned location. Why bother making a reservation if the truck isn't even going to be there? It made my moving day, an already stressful day, even more stressful than it needed to be.

Ramond B. le

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Le client n'a pas laissé de commentaire.

Teresa T. le

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Le client n'a pas laissé de commentaire.

Gibson D. le

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Le client n'a pas laissé de commentaire.

Miranda B. le

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This is not a review of the drop off location specifically, but more a combination of the virtual drop-off process and this location. The online drop-off website started off fairly straight forward, but I was very confused about where to park the truck. It was very clear on the website and the signs around the lot that if I parked the truck the “wrong” way, I would be charged $30, but there was absolutely no information on the webpage or signs around the lot about specifically where to leave the truck when dropping off.

TREVON J. le

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Le client n'a pas laissé de commentaire.

Lorinda B. le

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Include straps and fillet as part of the package.

Sharon W. le

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My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

David J. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

John M. le

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Incorrect fuel listing causing me to be overcharged. I brought it to their attention and nothing was done. They told me to tell the person at the dropoff which was closed upon my arrival. I tried using the help feature to dispute the charge as I have a picture of the fuel and mileage and they just went ahead and overcharged me. Poor customer service.

Sabrina J. le

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Le client n'a pas laissé de commentaire.

Douglas N. le

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Le client n'a pas laissé de commentaire.

Tyeka C. le

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The online pick up option needs to a much easier process.

GILL F. le

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....wait time.

Hamada H. le

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Le client n'a pas laissé de commentaire.

Mansi D. le

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Le client n'a pas laissé de commentaire.

Terrence M. le

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Le client n'a pas laissé de commentaire.

Henry C. le

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Nothing

Dante M Y. le

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Le client n'a pas laissé de commentaire.

Ernest B. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

rachael s. le

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Rude delivery person, was 4 hours late

Pandora G. le

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Le client n'a pas laissé de commentaire.

Antonio G. le

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Great and attentive service. I will definitely be renting from there again

Albert S. le

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Le client n'a pas laissé de commentaire.

Terrence W. le

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Le client n'a pas laissé de commentaire.

Jamie K. le

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Great customer service. Very friendly and hardly any wait time.

Michael V. le

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The staff is friendly and knowledgeable. However they were a bit understaffed. I was hoping to be in and out and ended up spending 20 - 30 minutes there. The trailer I received was not clean at all. There was a lot of dirt in the trailer as well as other garbage including chicken wing bones that I had to clean out myself.

Ashley W. le

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Joseph Homa was SO incredibly helpful, kind, professional, knowledgeable, and efficient on getting me in and out in a timely manner. And when other circumstances came up, he was very accommodating. Please give this man a raise or a promotion, he was the best person working that day and you need to treasure him as a employee! I've used UHaul before and this experience was way better than the last.

Lenora B. le

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Le client n'a pas laissé de commentaire.

David C. le

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Truck leaked during rain and my mattress was soaked when I arrived at destination.

Jason W. le

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There was roaches all in the back of the truck and I had to take time to kill them because I had no time to take the truck back. I told management the next day when I took the truck back and they didn’t even say a word just took the keys and said thank you for choosing uhaul. $25.00 if I bring the truck back dirty but it’s full price for a roach infested truck with a exhaust leak.

CLARENCE B. le

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The people were friendly and helpful and the truck drove well.

Scott S. le

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Le client n'a pas laissé de commentaire.

Ilan C. le

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Le client n'a pas laissé de commentaire.

ALAIN V. le

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Le client n'a pas laissé de commentaire.

Emily B. le

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Le client n'a pas laissé de commentaire.

Anne B. le

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Tanesha was excellent

Niral P. le

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Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

Mukund P. le

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The truck was very damaged when I got it and would make engine noises as I drove it. I stored my things in the storage facility at the location and rats/mice came in my unit. I had to throw away my furniture and boxes because of all the damage and feces.

Melissa S. le

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Very helpful staff - called beforehand to help me with the mobile check in so I would be ready when it was time for me to pick up. Also was helpful while we were there even though it was outside their normal hours.

Christopher S. le

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Everything was as advertised.

DAVID P. le

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I was first told to go to Catonsville, we got there early and waiting in line, there was an employee who clearly stated that she did not open until 7, it was probably 6:40. At 7 am I went in and got in line and was told to go into another line (after the two employees finished their conversation) I was told I had to do everything over the phone and she could not help me. She said she did not have my truck and I had to call the schedule line. She scheduled a pickup at another location. So this took much longer than I planned and I had to travel much further than planned but the owner at the second was super helpful.

DANNISE S. le

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Le client n'a pas laissé de commentaire.

Carlos G. le

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To send a specific email/text saying how the address has changed IF it applies to the customer. Also, to have someone call the day before as I was originally told would happen.

Wade H. le

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Le client n'a pas laissé de commentaire.

Sandra C. le

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I had reserved a truck and transport. The pick up was changed to a location 30 minutes away and the equipment was not ready at the designated time. The transport was at an unmanned lot and I ended up waiting for 1 hour to have the truck taken to the lot to have the transport connected. I was on a set schedule, and the fact that I had to wait for the equipment that long added stress to the whole day. I feel the equipment should have been ready for me at the designated time an location without the added wait time.

Eric O. le

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Le client n'a pas laissé de commentaire.

wendy d. le

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Please consider having more than two (2) salespersons on duty during peak traffic times. The > 1 hour in-line wait time was excessive. Once the head of the line is reached, service was friendly, informative, and helpful.

Will B. le

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Stop giving customers the run around. Sent me to a location that was out of my way/area. Not convenient at all.

Corliss W. le

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Reserved a 26 ft truck and when I got there my truck was in Pennsylvania so all they had was a 20 ft truck. This caused a stressful situation because now we were forced to make 2 trips instead of one. I had to pay a moving crew twice.

Donald b. le

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Doug was knowledgable and professional

ANTHONY D. le

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They did a great job

MATTHEW A. le

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Le client n'a pas laissé de commentaire.

Carly B. le

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We worked with Joe at the front desk and he was wonderful. Friendly, knowledgeable and efficient!

joshua s. le

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not all of the charging ports worked on the car

Malcolm K. le

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Excellent group of employees

Dante M Y. le

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Le client n'a pas laissé de commentaire.

AEM Rubayet E. le

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Le client n'a pas laissé de commentaire.

Sharon R. le

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The location was lovely, but understaffed. I felt really bad for the woman who was working there, as she was the only person on the site at the time, and there were so many customers!

Zayar T. le

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Le client n'a pas laissé de commentaire.

Zofia K. le

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Le client n'a pas laissé de commentaire.

Shawn B. le

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Doug was very helpful. I had made my reservation online and it was not right. Doug fixed it for me.

Samuel C. le

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Excellent customer service in helping me rent a truck during a difficult time for the holidays. Would recommend uhaul to everyone.

Valencia N. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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hand out the requested number of blankets. having two bags handed over one assumes they know how many are in the bags and that the customer not expected to count them prior to leaving. otherwise, they did what is expected.

Claus L. le

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Le client n'a pas laissé de commentaire.

Linda deGreif S. le

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Too many furniture pads. My TV and an antique family treasure chest of drawers had one of the feet supports ripped off at some point. The box recommendation was off for the 2 bedroom apartment. A lot of my items would not fit and I ended up having to get rid of them. That could have been caused by the helpers hired, though. Overall, this was a pretty inexpensive and painless way to move from Maryland to Oregon.

Wayne P. le

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Le client n'a pas laissé de commentaire.

Andrew C. le

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This location is on the edge of a sketchy part of town but the place is clean and the people were very friendly.

Lauramarie P. le

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Le client n'a pas laissé de commentaire.

Frank H. le

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I think that customers should know before renting to be careful not to fill up more than you started with before returning it. And when you do return it keep it for the entire time. There is no compensation for anything on your part only more payment. Greedy pos

JORGE M. le

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Very quick service. Nice store.

Wanda F. le

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Nothing. You were great.

MICHAEL E. le

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Teach your associates how to deal with the public if they're having a bad day at home stay home

Karam J. le

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Le client n'a pas laissé de commentaire.

Ben S. le

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Le client n'a pas laissé de commentaire.

Stacy E. le

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Nothing it was a positive experience.

Will D. le

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great job

tenika n. le

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Very kind gentlemen at this location and professional

carlene b. le

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Thanks for the timely assistance

jason d. le

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I used a car transporter that was in pretty much rough shape. The rails were bent, it was muddy from I guess the last person, and the left week well was bent and awkward to open and close. Other than that service was great.

michelle d. le

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Fix the app, mobile pick up

Michael M. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Le client n'a pas laissé de commentaire.

Georges M. le

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Le client n'a pas laissé de commentaire.

ruth h. le

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I wish they had hitches installed on Saturdays. While the service was great and they were very accommodating it was difficult for me to get there during the week

Henry S. le

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Make sure the mileage and fuel amount is actually right. My fiance got a van the mileage was off by like 50$ and the fuel amount was also off. He went back in to get the paper work fixed so we were not charged extra. Which that was fine, but when he returned the truck that was different. They tried to say he used more miles then he actually did and said the fuel was off. We only went 9 miles and he returned it with more gas then what was originally in it. They fixed it in the end, but still was a hassle.

Dean M. le

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Le client n'a pas laissé de commentaire.

danar j. le

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Keep up the good work

Felecia B. le

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Make the drivers seat adjustable for Heights for short people Over all it was a positive experience

Enrique G. le

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Give the trailer rental for free.

MARVIN B. le

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Le client n'a pas laissé de commentaire.

kevin c. le

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No a thing

Nora T. le

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Le client n'a pas laissé de commentaire.

Addison O. le

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Very good!

DERICK W. le

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Le client n'a pas laissé de commentaire.

RUFUS C. le

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Le client n'a pas laissé de commentaire.

edaly l. le

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All good

CHARNETTE A. le

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Le client n'a pas laissé de commentaire.

Erin M. le

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It took a bit longer to drop the truck off than we anticipated, but overall it was a smooth experience. The man helping us was kind, polite, and efficient.

BETTINA W. le

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There’s always a long wait at this location.

christopher L. le

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Faster check out on technical end. Employees excellent...

ANNETTE J. le

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Le client n'a pas laissé de commentaire.

Shala F. le

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I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

ashley f. le

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Very professional and made sure my family and I had a smooth process!! We will definitely be returning to this location when we need their services again!!

Mike G. le

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Nothing. This is the only Uhaul I get my trucks from because of the great staff. Ralph, Tinesha, Doug, Donna and Joe are the best. Always provide outstanding customer service.

jewel j. le

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There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

Emanuel K. le

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Le client n'a pas laissé de commentaire.

Charles R S. le

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Le client n'a pas laissé de commentaire.

Valencia N. le

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Le client n'a pas laissé de commentaire.

Douglas J. le

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No comment everything went fine.

Dynasti B. le

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The first gentleman that I was dealing with didn’t know where my reservation was he didn’t keep the lines of communication open. He was very standoffish , like he didn’t wanna be at work. Then to my rescue was Mr.Ralph he was a true angel and made everything work since he seen how long I’d been waiting over an hour for confusion with my reservation. Mr Ralph was very professional , courteous , personable and very understanding! Thank you Mr Ralph for saving my day and making it a lot better after the ordeal!

James A. le

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Le client n'a pas laissé de commentaire.

Daniel G. le

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Le client n'a pas laissé de commentaire.

Laura I. le

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Le client n'a pas laissé de commentaire.

JOSEPH V. le

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This Location is ALWAYS top shelf. I could not be happier

Francine J. le

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Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

tressie c. le

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THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

Stacy H. le

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Staff friendly and very helpful.

ERIC C. le

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If I could of continued to work I would have kept my space could not afford to pay for the unit

Shala F. le

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None

Chanika N. le

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Great customer service

LESLEY C. le

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Been coming to this facilities for years.Overall friendly.

Roderick H. le

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Very good experience.

JANE M. le

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None

CHARLES B. le

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I really like the people and their services

Kisha H. le

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They Were Very Nice

sharae g. le

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Good

Shawn F. le

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Great service, value, commitment

Renee G. le

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This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

NAJAH W. le

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Everthing was great. No problems

Yulin W. le

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very satisfied with your service

Allura B B. le

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You guys are great keep up the great work

Sabrina w. le

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Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Danielle T. le

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Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Claire B. le

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Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

ANN T. le

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That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

APRIL H. le

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The manager Ralph was very customer friendly and supportive!

denise f. le

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Very long lines every time ive been in there

Elizabeth R. le

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I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

constaince w. le

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Staff professional,very helpful and courteous.

Chantelle W. le

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Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

makeba m. le

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Need more people staffed, the wait is too long to get to a representative.

CHARLOTTE K. le

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Thanks

GRETA W. le

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Excellent Service

Frank B. le

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I was never at the facility so those questions really don’t apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

alicia l. le

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Some of the people working there were very rude

Brennan K. le

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I've never had to use storage before for my first time there was a great experience great customer service and a clean facility