Customer Reviews for U-Haul Moving & Storage at Washington Blvd

6 353 évaluations

2929 Washington Blvd   Baltimore, MD 21230
(Near Caton Av)

(410) 644-6226

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 644-6226

2929 Washington Blvd
Baltimore, MD 21230
(Near Caton Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Worst experience ever for renting a usual. Returned my truck on time they called me 4 hours later asking me if I was keeping it even though it was returned. Took an extra 100 out of my account because they couldn't find the truck. Which clearly was on video returning it. Was told I would receive a call by 7 never did. Had to go down there twice just for a receipt. Still haven't received my $100 back.

Amy C. 
Évaluation :
4

I was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sick

towanda h.  |  Expérience générale 
Évaluation :
4

I didn't need the furniture pads so I tried to return them. I got the run around. The two U-Haul places I went to would not accept them. The person on the phone gave me wrong information.

Mark C. 
Évaluation :
5

The woman who helped me (whose name I don't remember, but she was working the afternoon of Sunday 1/16/2022) was kind and helpful!

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haydee H. 
Évaluation :
3

Tires were extremely low. Gas gauge was incorrect. Person said they would fix the contract, and never did. I was charged $40 extra for gas that I wasn't responsible for when I turned in the truck.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIGUADALUPE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHELLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S.  |  Expérience générale 
Évaluation :
5

Always great staffs and professional service, in/out quick.

Masoud M. 
Évaluation :
5

Nothin keep Mr Ralph

CRAIG H. 
Évaluation :
1

Location didn't have equipment after office confirmation.

DIANA A. 
Évaluation :
5

The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️

Dara P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

excellect

Hau M. 
Évaluation :
5

Very helpful and professional!

Dale C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
1

It's been one of the worst experiences in my life. I will be filing a written complaint.

Jerlean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

Staff very helpful.

Robert C. 
Évaluation :
5

Continue to be top notch and customer service friendly Thank you

Valerie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlyn C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Damian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DASELESS M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY or Barbr W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRESTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayanna M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robery M. 
Évaluation :
5

I thought the therapist forgot it was excellent

VANNESSA C. 
Évaluation :
1

Inconsistency, poor customer service. Changes to agreement without prior knowledge.

Oluwadamilola O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor L. 
Évaluation :
5

Make sure a pickup location switch that's done by corporate or computer generated is communicated to customer in a timely manner.....way b4 arriving at location for pickup.

ISHMAEL G. 
Évaluation :
5

Danielle was very professional and kind.

VICTORIA S. 
Évaluation :
4

The white woman in the office needs to learn professionalism. Saying things like “I'm not thinking about these customers. These customers can kiss my butt.” isn't professional manner. In addition, she has a nasty disposition. On another Mr. Ralph is customer friendly and supportive.

Jahmia S. 
Évaluation :
4

The Palm Bay staff was also incredibly helpful and knowledgeable. Best customer service I've had in a long time!

Christina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farrah M. 
Évaluation :
4

You have done it i use to rent from you many years ago and stop because of the customer service and shady vehicle rentals but you have definitely improved over the years i gave had to rentals and they were smooth and i was pleased.

Valerie H. 
Évaluation :
1

Better customer service

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalila B. 
Évaluation :
3

N/C

Wanda T. 
Évaluation :
5

Ralph was awesome to work with!!

JASON EVERTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Lashawn and Nia were excellent and very friendly. Lashawn calm me down when I was told about the mandatory insurance.

YVETTE C. 
Évaluation :
5

Doug was awesome !the customer service was great ! I will be renting at this location miving forward !

Aleshia H. 
Évaluation :
5

Rien

ANTIONE P. 
Évaluation :
5

I had a low tire pressure light on when I took possession of the truck, the uhaul rep came out and took. re of my concerns

Tonya B. 
Évaluation :
5

The 2 counter workers on Saturday morning, Nov. 20 were amazing. One was a young woman and the other a middle-aged man. For some reason the place was PACKED with people renting trucks. The line was ridiculously long, yet these 2 workers remained patient, courteous, helpful, and respectful to all the customers despite the pressure and everyone being frustrated with the wait. I cannot commend them enough. Also, the tall man who received our return at 3pm was also very pleasant and helpful. Other than the wait, which none of them could help, the experience was excellent.

John C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Doug, I think it was Doug, was awesome. He's basically single-handedly running things are this location 2929 Wash Blvd. Baltimore. Friendly, fast, and just made it a good experience despite the insanity at this location.

MICHAEL H. 
Évaluation :
5

long lines for customer service so you really need to reserve with extra time factor in because you wont be walking in and out in 15 minutes especially on Saturday morning. But over all the staff made it happen and were very professional and supportive

Valerie H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jimmy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
2

The person who checked me in and took my card information gave me a truck that hadn't been inspected. I know this because the lady who came in with the key to the truck said it hadn't been. The truck didn't have a dolly, and when I was on my way to return it, I stopped to get gas and found it had a rag stuffed in the gas tank, instead of a gas cap. I had been driving around all day with my children in this truck. The lady who was there in the afternoon when I returned the truck was very apologetic and told me she would not charge for gas since I didn't want to mess with the rag hanging out of the gas tank, and also take 30 dollars off of my rental. When I received my receipt I had been charged for gas. Not a good look for your company, or your location.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
1

Better customer service. There was none. Just attitude and rudeness. They don't even acknowledge you waiting to be helped and don't give consistent information

ROBIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
4

Overall, a good experience. I had to ask for help when I was returning the truck how to access the storage facility, as the employee who had shown me to my storage unit had not done so. Otherwise, quick, responsive, and helpful would be how I would describe the staff.

Rebecca B. 
Évaluation :
5

Nothing everything was great

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAYTON S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
3

Service was great. My only problem was that I was informed that the cargo van that I was renting would be large enough for a queen size mattress, however it wasn't. I was forced to transport the mattress lopsided. Thank God the mattress didn't get ruined. Through it it got the job done .

Pleas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline P. 
Évaluation :
5

Great service, concerned with safety...

JB K. 
Évaluation :
5

Great customer service from both employees who assisted me.

Latrice M. 
Évaluation :
4

Make sure the truck is smelling good as well as cleaning the truck. I normally don't complain about the smell, but this time the smell was very fowled and just needed some air fresher. Overall my experience is always good.

FRANCES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janette Y. 
Évaluation :
1

Spent an hour to pick up a pre-registered reservation. They maxed out my credit card by charging it 4x's. Whichh made my balance too high to use the my card for anything else. Still had to pay more t get truck while having 4 pending transactions. So actually 5 by payments before I was out the door. I would recommend home depot as I was recommended but. My reservation was for 7 at a well rated spot then it was changed aas I recieved a phone call to do such. I got to the new location which also meant more miles for me from my home which in the end cost me yet more money just not good from beginning to end. Not to mention driving with every warning light on in vehicle even the engine light.

ANGELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keirra J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K.  |  Premières impressions 
Évaluation :
5

I love this location. But the Russell street location i would not recommend to anyone. The guy is rude and not knowledgeable about the company. Once I got to the Washington blvd location my experience got better. even though I was inconvenienced the nice lady took care of me

MYKIA G. 
Évaluation :
4

Had a problem with one of the rental trucks not running as proper as I would had felt safe driving. Please ensure that all of your vehicles go thru a overhaul after each long distance runs

BRENDA W. 
Évaluation :
4

The staff was friendly and made the experience well worth it.

CECELIA B. 
Évaluation :
4

Faster service.Lomg wait for yrailet..

LEROY S. 
Évaluation :
1

Many people had reservations at one location they arrived including me to be told that our trucks weren't at this location. Then arrive at the relocation site to be told our trucks weren't there. I made a reservation a week in advance and nothing. Very inconvenient. Lucky guy gave me 10 inch which caused Me to do multiple trips which cause my rate to increase. I should be prorated for this extreme inconvenience

Virginia A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DARICK M. 
Évaluation :
5

Very professional staff. Courteous and efficient. Especially Jorge Cruz, who checked me back in. Really an outstanding individual who made the simple act of returning the gear a positive, memorable experience.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo M. 
Évaluation :
5

At Baltimore tunnel in Maryland there was no cash line to pay toll.

eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana m c.  |  Premières impressions 
Évaluation :
4

Doug and the gentleman who checked me in were great.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul U. 
Évaluation :
4

I don't think the truck I got should be on U-Haul. It has close to 200K miles on it and was difficult to drive. Also, the website wasn't responding while trying to pick up the equipment. I had to install the app to get the job done after wasting 40 minutes.

Hasibul H. 
Évaluation :
5

Very helpful managerial staff. A mistake was made by the location in Philadelphia and they fixed the problem and didn't charge me for the mistake.

Tonika B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDRIA B. 
Évaluation :
3

I had ordered furniture dollies and pads and neither were in the truck

Carissa P. 
Évaluation :
5

Excellent customer service upon arrival!

Matthew M. 
Évaluation :
3

I did not receive my fuel credit - it was on “e” empty upon pickup. I was informed that I'd receive a credit. I returned the vehicle extra clean with 3/4 tank.

Deborah T. 
Évaluation :
4

Accept cash bcuse when I reserve my van lady on phone said u all take cash but i brought cash the man said no u all don't take cash so I have to reserve it for next week I just saying make certain adjustments with cash.

Davetta P. 
Évaluation :
5

Nothing, everything was excellent, glad you guys are here to help us who don't have trucks and dollies and other stuff that the public needs to get a job done!!!! Wish I could have thought of a solutions like this to the public!!!!!!!!!

JAMES T. 
Évaluation :
5

Location was great. The young lady working the desk on 10/8 was incredibly helpful. She ensured the equip was correct, hooked up the trailer, and got my contract finished. Returning the trailer was also very seamless. I returned early and the gentleman only charged for the time I had the trailer. I would definitely recommend this location

CRAIG P. 
Évaluation :
5

Great customer service and very understanding

HENRREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEIBANI B. 
Évaluation :
4

Overall, this is my favorite location due to size of property and it's always guaranteed that the inventory is up to date. During my pick up, as I was leaving, my friend who drove me was looking for me in the lot so I could follow her and was driving through slowly. The woman working around 7:45AM was (I think) moving some trucks around and screamed out the window to my friend “Move. You're fucking up my rotation!” and asked her to move or hurry up. Cursing customers out is absolutely insane and I cannot believe she spoke to her like that. For that alone, I will probably not be returning.

Danika G. 
Évaluation :
5

The side view mirror (on the right side) of the truck was stuck, it could not adjust. The attendant/ employee could not find the right allen key to adjust it and the sun visor on the right side was broken. I was given a different truck. The right side sun visor on the second truck was badly damaged other than that, the second truck was fine.

Victor F. 
Évaluation :
5

Great service

RAYMOND E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIC H. 
Évaluation :
1

The truck was not ready until 2:15pm instead of the 10am. Attended put down 1/2 tank fuel instead of 1/4!!

Quentin G. 
Évaluation :
2

close down

Rahman O. 
Évaluation :
1

I am frustrated that I got overcharged for fuel. Tank was not 1/2 full as marked on contract. Also, got charged a $20 after hour fee that I was not aware of. I thought after hours drop off was free.

Daniel C. 
Évaluation :
2

Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute

Michael O.  |  Premières impressions 
Évaluation :
5

Doug and the crew are very nice

Danielle D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONIA L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maurice b.  |  Premières impressions 
Évaluation :
3

Need to install a lift for the second floor.

Andres O.  |  Premières impressions 
Évaluation :
5

Mr. Ralph is very professional and courteous.

ELIZABETH L.  |  Premières impressions 
Évaluation :
5

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

andrew N.  |  Premières impressions 
Évaluation :
5

Mr Ralph was very nice pleasant and very helpful.

towanda h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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