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Mark T.Customer Reviews for U-Haul Moving & Storage at Waverly Rd
Testimonials From Recent Customers
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The truck was ancient with all kinds of marks and damage but it was sturdy and got me through my move. Merci.
David H.>The Staff Member who un-hooked my Trailer was excellent but during the 20 minutes I waited in my car for service, he must have helped 5 prior customer to get their equipment from the inventory and hook them up. >Only to say he should be commended and that perhaps you may need to hire or staff the facility with 1-2 additional personnel on the day before major holidays i.e. Thanksgiving. And, it was cold. >Thanks, great job! **DO NOT POST MY COMMENTS**
Paul H.The staff at the Waverly U-Haul have been exceptional each and every time I went to the office or called. They are polite and more than willing to assist with what's needed. Great location. I would have continued renting at the location if I could have afforded a larger unit but sadly the prices are not competitive in this area.
Autumn L. | Expérience généraleThe employees are always nice and helpful. The equipment is well maintained,
Richard T.Staff was so helpful!!! Great facility.
nicholas P. | Premières impressionsThe drop off facility was great, personal was friendly and helpful.
MIKE H.Excellent all around!
Diana H.The passenger-side rear tire had 0 psi and the front was 42 psi. the other side were both 60 psi +
Jeff L.Well, kept up. Thank you much.
Leroy G. | Expérience généraleI just remembered when asked if we'll cleaned and maitenced that there is a headlight that was burnt out. Your customer service gentleman was absolutely great. He was friendly, knowledgeable, and professional. I have rented quite a few Uhals throughout life and I must say this was the best customer service I have received as well as the least amount of time spent from start to finish. I hope that you will let him know what a great job he does and thank you.
Ann V.Show how to to adjust the mirrors. Also tell them they have to press button dash to get transmission to work correctly.
bob S.Online registration tricky, great in person customer service each time!!
Miki M.Mileage rates are too high and it would be appreciated if U-Haul offered a discount for senior citizens.
Chris H.The truck was the worse! It made a lot of noise and had poor acceleration. In addition, there was only 1/4 of a tank of gas.
MICHELLE B.More instructions about how to return the vehicle would have been nice. I waited in line a while before realizing that I could just walk the keys up to the counter.
DOUGLAS W.The app wasn't working properly at pick up, I wasn't told where the vehicle was when I went in to get the keys. And the vehicle had transmission issues, it had trouble accelerating and when you slow down it lunged forward.
Brian W.Excellent service from pick up to drop off.
Alan S.I thought I had registered online but checking still took 10-15 minutes.
David L.Nothing that I saw.
Harriet M.The customer service upon return of the truck was not good. There was no one at the counter for an extended period of time while 2 of us were waiting in line. Also, the truck return area was backed up so there was no more space for other trucks as they came in. However, the employee who helped me at pick up was great!
Erica V.If someone only uses the uhual for 15 minutes because they ended up not needing it and only drives five miles they should not be charged $50
michele H.Customer service was excellent around here customer service is all time low but you guys were magnificent thank you and God bless you
LONDELL M.Sweep it out for the next customer.
CHRISTOPHER JAME M.Great Service! Access was great , staff was very helful and Awesome!
Kenaan L. | Expérience généraleNice trailer. Well engineered. Towed nice.
JOHN P.Christopher in particular was very helpful and represented this location very well. Very knowledgeable and resourceful. I look forward to my next time using this, my neighborhood U-Haul location.
Charles D.Everyone, I met that work. There was very, very friendly and very helpful. The manager was extremely helpful and everything he did for us.
MICHAEL L.Let your customers know about the deposit and that its gonna take forever to get it back!! Big disappointment!!!
shannon B.Chase, U-haul team member was amazing and delivered top notch service. He made the process of checking out easy.
Tekea N. | Expérience généraleFriendly staff. Quick drop off.
Brian D.No suggestions
John G.Give the young black man who helped me a raise (20's, dread locks). He cares about his job and it shows he was so helpful and friendly I wish I could remember his name (so I can only describe him…WAVERLY rd. Lansing mi
Shayne I.No improvements needed in relation to this rental. Appreciate both the effective setup of rental and return as well as the friendly service. I love it when Chase is working-- great service and recognizes me as repeat customer.
Kevin O.Car dolly worked great, employees were helpful.
Jeffrey M.Customer service at this location leaves a lot to be desired, will never go here again, I'll drive across town and use another location in the future.
KENNETH ERIC H.I was very satisfied with the truck and items rented. Would use your services again.
Audrey S.There should be a way to reduce rate when a truck is not needed for full time. We were finished and returned about 4hours early.
Robert S.They had the mileage wrong, charged us $120 AFTER they said they would not, and overall not great service.
Ashley B.All went very well. The two gentleman I worked with were great!!
Terry D.Still waiting for my final return receipt. Two employees said they would send it... nothing...
John R.Make the website quicker when downloading pictures.
Ventura I.The truck was fine I liked having the X's on the damage but more would have need nice because there was a lot of minor scrapes and small damage that I took pictures of. The wiper blades were in real bad shape! This is the 2nd truck in a row with this issue
David K.Awesome Customer Service. AAAAA++++++
Debby D.I was very disappointed that U-Haul has changed their policy to include forced insurance. This greedy move now makes it cheaper to rent a truck from Home Depot. I have enjoyed using U-Haul for years because I do not own an automobile and on occasion, i have to rent a van or truck to get larger items that wont go on a bus or bicycle. I am very disappointed in U-Haul for creating a loophole, leasing vs. renting, to take more money out of my pocket. Shame on you.
GREGORY SCOTT K.Everything was great. Staff was very helpful and moving helper that we used for the first time were beyond excellent.
Ruthann J.Better communication. I wasn't aware that the store would be closed before I returned the truck and was not given instruction on that procedure.
susan C.Charging rate plus mileage plus fuel is scam - my $19,99 rental actually cost over $50. Also, all of your Lansing locations are in awful locations, with nothing close to MSU
claire S.The first unit I was given was filthy wit my a dead mouse or rat in it. The staff provided conflicting information at various times and inaccurate information and the manager also didn't tell me all of the information that I needed to know at times. I do appreciate that the manager sought to make things right at times but I was still out a lot of money as a result of the lack of information. I will say that the move out process was smooth and I was provided the final receipt promptly as I requested which I greatly appreciate.
Eryn H. | Expérience généraleThe staff at Waverly Road location are nice and helpful!
devin D.This is my trusted site. No matter what side of town I'll always use this location. Friendly workers
Meisha J. | Premières impressionsThe hand cart was left at the house by the workers will return. There was a small area at back of unit that appeared to be mold.
martha d. | Expérience généraleEfficient operation, staff friendly and v helpful. Units are clean
cheryl g. | Expérience généraleI don't remember the ladies name but she helped quick, she was good with my daughter too. I always love Waverly u haul
Robert R. | Premières impressionsThere are things like receipts, laundry detergent bottles and bags left in the halls and on the carts. Otherwise, excellent.
Mary Z. | Expérience généraleLove doing business with this company!
Bobbie B. | Premières impressionsThe only problem I had was not receiving my discharge papers for the storage unit, until just now! I was moved out of the storage unit on April 8th. Otherwise good service.
stacie b. | Expérience généraleN/a
teri p. | Premières impressionsThe men and women who work here absolutely rock!!! And this is the only place that can be trusted to protect your belongings. No one else compares.
Sean w. | Premières impressionsI rented 2 storage units and paid for a full 30 day period on both (not my first months payments), I then vacated about 9 days into that 30 day period and am not being reimbursed for the time I was no longer there. Uhaul is making a double profit, very bad business and I will not be returning for any services. I'm very upset about this. I have used Uhaul many times and am now quite disappointed. (note that the staff I interacted with during my time there were friendly, my issue is with the lack of reimbursement which I completely disagree with)
STACY S. | Expérience généraleAs soon as my next check comes l will pay you the rest of my money for the storage units. Also PLEASE TAKE JASON WORDENS NAME OFF MY BILL HE DOESNT HAVE THE FUNDS TO OAY FOR IT. I WILL PAY FOR MY STORAGE. THANK YOU IN ADVANCE
Patricia C. | Premières impressionsNice to have a storage facility not trying to screw me out of money for once. Cheers
Erik h. | Expérience généraleNo complaints. I wish there was an easier way to load and unload from the smaller units. There's only one garage door, and one car can take up that space at a time. I managed with what I had, but it was still a bit inconvenient. Other than that, 10/10. Would rent again.
Cameron P. | Expérience généraleI had a bunch of questions for the gentleman at the counter. They were so nice and helpful. 10/10 customer service! So glad I chose uhaul for my moving/storage needs!
Sahara G. | Online Move InMoving in was great. The cashier didn't remind me that my 1st month was free. I asked for the free month and was told that I would receive it in November. Received an email that U Haul had charged my credit card. So I went into the store and was told that I owe for the insurance on the FREE month and I wouldn't owe anything until January. I asked how did we get to January? Let's straighten out November because I didn't authorize you to charge my card. She told me that she couldn't reverse it. I thought this was poor customer service & the payment should have been reversed. I'm not happy with U Haul.
JOANNE M. | Premières impressionsReserved online. Quickly able to set up when I arrived to the office. Very easy process.
Christopher D. | Premières impressionsMerci.
Jennifer D. | Premières impressionsIt was an easy move in and move out process. They are the only storage facility I would use.
Marina R. | Expérience généraleNeed more help in the area where you rent.
Vickie w. | Expérience généraleI had a really really bad experience with your company. I was told I would have one month free storage, which I don't feel that I got because the fee for the moving truck was the price of the storage unit plus a little extra. The vehicle I rented smelled like wet dog which made all of my stuff smell like wet dog. I altered the office manager at the storage facility. He called whoever he had to call, and I was told to leave the truck at the storage place. The next day my card was charged for not returning the truck to the original office. I put in a complaint and then was dodged by the manager at the original office and the manager at the storage center was no longer the manager to help me get a refund. Plus I told office many times that my address was wrong on my paperwork. By the time I got it fixed I was so far in the hole with storage fees because I forgot about it with everything else I had going on in my life and really needed the reminder messages.
VERONIKA KAYE P. | Premières impressionsThe general manager his entire staff is great
ANTHONY S. | Premières impressionsThanks
Diana C. | Expérience généraleBrian was very helpful and professional. I highly recommend this particular location.
Marillene G. | Expérience généraleThe storage latch is hard for me to open and everytime need to seek onsite person's help, also units are having garage type doors and had to put good effort to lift them up. Also somebody did cut my lock and when complained they didn't spend tome to findout what happened. Definitely not a good experience to have unit for long time
Ashok C. | Expérience généraleContacting the location about payment issues that kept occurring was extremely difficult. Your location almost never has the phones available to speak with location specific representatives and redirects its calls to a call center constantly.
ARIC ALEXANDER M. | Expérience généraleBrian was excellent (over worked ) as never seemed to be stressed. You have a great employee
marilyn c. | Premières impressionsDoor was very hard to open and close, and even latch.
Dakota P. | Expérience généraleWould use U-Haul in a minute Store hours were great. We could stop be any time we ran out. Staff was very helpful, taking boxes to our car. Great going Waverly U-Haul- Lansing,MI
James S. | Expérience généralethey made me purchase the advertised " included lock". The staff was not the friendliest or most professional.
Nicholas H. | Online Move InVery polite helpful help me find where to go thanks so much
Eloise J. | Premières impressionsI want to say Mallory Wey was extremely helpful with my needs. She helped me get what I needed. Need more people like Mallory as employees. :)
tiffany d. | Premières impressionsFriendly and professional staff
sheryl m. | Premières impressionsStaff was wonderful. Christopher and another gentleman went the extra mile to help my moving experience to fall in to place. Ty so very much
Stacey M. | Premières impressionsI wasn’t happy that I move my stuff out the day after I paid the storage fee and they still charged me for the entire month but other than that everything was fine.
Chisa S. | Expérience généraleAll the staff at the Waverly Rd location, in Lansing Michigan have ALWAYS been very friendly and very helpful. 😊
Jamie S. | Expérience généraleSome of the staff wasn’t as helpful
Kimberly T. | Premières impressionsKept charging me for late fees even though I had auto pay. Kept harassing me and trying to pull money out of my account for a month after I sent numerous phone calls and emails saying I moved everything and wanted to cancel. I will never ever recommend this uhaul to anyone. The most unprofessional and scam business I've ever dealt with. Also the manager kept talking about the most ghetto experience he's ever dealt with to his employees
Jacob B. | Expérience généraleThe sliding mechanism is very difficult to move. The staff was very friendly.
Theresa M. | Premières impressionsI’ve used uhaul’s services for years have rented pick up trucks,cargo vans,all sizes moving trucks and my second time renting storage unit very satisfied
Karen S. | Expérience généraleEverything went great had a small issue and reps were able to take care of me I will definitely rent again
Jay L. | Expérience généraleTreated me with upmost respect
THERESA RENEE G. | Expérience générale