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KEVIN B.Customer Reviews for U-Haul Moving & Storage at West Waters Ave
Testimonials From Recent Customers
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Things that can be improved: Booking and extending time on reservation methods. Explaining more your options when client comes. Spent 2 hours to get an extension of time (2 more hours) on reservations but was unsuccessful in getting someone in the line from the store or 800 customer service number. Finally had to give up and wait until they had to call me, ended up getting the extended time without extra charges (which I appreciate) but overall has been a good experience. Car was brand new too, which is a plus to the company.
Digno L.Everything was great
Joel C.Todo está bien
ROSMERY A.I don't with two different employees of yours and both of them were professional friendly I made the process of rental easy
Lane M.Nothing.
Walter M.Can't think of anything!
Paul B.Outstanding experience.
Tim J.Will never rent from this location again. The contract is written for 200 miles no matter how many miles you plan to use it. And falsely states the rental charge is $79. The correct agreement for the truck i rented was $19,95 a day, and 0,69 per mile. The contract should state that. The location i normally rent at always shows the agreement accurately.
SANDRA W.None. ,this is great
Carmelo S.They messed up my trailer reservation and gave me a trailer with a different RV # compared to the RV # I had on my contract. That complicated a lot of coordination when I tried to reserve the trailer for an additional day. I had to wait over an hour at the site just to resolve the issue with the CSR's working there. When I returned the trailer, the guy outside could barely remove the trailer from my truck and as he unhooked it, the trailer immediately went forward and hit my truck (luckily hit the trailer hitch and not my actual truck). I was standing there so I caught the trailer rolling forward before actual damage occurred. Overall, I was disappointed with the experience and do not look forward with renting equipment again from this location.
Luis M.All employees that I interacted with (making reservation on telephone and two at the store (picking up and dropping off) were polite, professional and did an outstanding job. Please commend them.
Rodger M.No tell lies about the gas, I mean the guy that receive the truck lie about the gas and pretend to charge the client full tank, but the tank is a one quarter full. Be honest with that
Flavio W.You're doing an excellent job
AMINATHA J.I have yet to receive my money back and I'm just trying to figure out why I have not
Kaleah D.todo bien mantengan igual todo
Juan L.Terrible wait. Only 1 person working the desk
James R.The service is extremely slow. There should be at least 2 people checking people out. There is alway only 1. We have multiple storage units here and rent equipment weekly. There should be special expedited services for VIP customers.
James R.Excellent service
Tamas S.My only complaint is that they were out of the blankets I reserved so I had to go to another location last minute to get some. Luckily I checked the day before so I had time to get some. A heads up would have been nice.
Michael K.I went to Uhaul three times and each time is took longer than it should. Only one representative at the counter. I was charged for an extra day, got the refund I was owed but took time out of my long day and no one could explain why I was overcharged. I did receive a call the day I returned it asking when I was going to return it and I told them it had been returned early.
Robin J.We had a truck reservation and when we got there, after waiting in line for 20min, there was no truck available for us. The clerk was less than enthused to help us. We ended up getting a van which worked out, luckily. But if there is not a truck available, I shouldn't be able to book one, as I could have made the reservation for a different day.
Scott W.Relocated to a location 20 minutes away and charge us for milage and gas. Was told i would be able to dispute the charge but never received the email. No notice was given about the relocation. Missed a pickup location due to this. Process took too long.
alexander julian D.We have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.
Donna W. | Expérience généraleKeep doing what you are doing!
Mike S.Customer service was good but rental service was awful
Gonzalo C.Truck was loud and door didn't close properly. When returning the truck there was only one employee working and 17 people waiting in line. Customers waiting a very long time with no help.
George B.Cannot see any improvements that are needed. They did a good job. I got in and got out they didn't waste my time.
George O.Pésimo servicio te engañan y además te roban no se puede confiar en ellos no chequie la cantidad de gas en el documento que me entregaron pero si le tome una foto antes de salir y cuando lo entregué me dijo el que me recibió qué esa foto no significaba nada que tenÃa que haber revisado el documento dónde aparecÃa la marca del gas además de su maltrato verbal horrible no sé cómo ocupan a este tipo de personas realmente no son buenos para llevar ningún negocio adelante sin palabras.
Yoel M.The only issue I had was the guy did not tell me I needed a lock. So I had to go buy a lock but other than that great place and service.
Judith D.Staff was very helpful.
Renee T.excellent customer service & communication. This is the second time doing business at the same location. Merci.
john P.Merci
Rafael S.Merci
jorge O.Have integrity first and foremost. Be clear about the online options you offer and never charge a customer for non-existent fees.
Ramsey C.It took me 1 hour to check out with prior reservation. I returned the vehicle an hour before the closing time but was charged 20 dollars for "after hour". Horrible experience.
Taimoor B.Rien
Jorge A.Excelent service
YOAN V.Nice customer service person, very helpful
Henry C.Smile
William R.Poor attendance
Michelle R.Van needed a wheel alignment. Radio was broken and apparently it has been like that for a while.
JEFFREY M.Rafael on Waters Ave U-haul in Tampa was awesome and made our rental experience a breeze.
Mercedes P.The truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money
CARMEN S. | Expérience généraleThe pick up location was great. The drop off was different. The employees barely gave verbal directions. They used hand signals instead. The guy removed the equipment from my truck & walked away. So, I asked is everything good because I started online truck return. I checked online to be sure. Overall, no issues or complaints.
Shameeka G.Great friendly people and there to help. Easy turn in. Thank you
Edward D.Actually reserve the vehicle for the costumer. The van I rented was not ready on time , was dirty (coffee cups and spills left over from the previous user), and the vehicle was given with mechanic issues. I wanted long for bad service
Trinity S.Arrived on time to my scheduled pick up for 10am. Received my truck an 1hr and 1/2 later and was able to check out on the premises. My reservation was done online. I dropped off my truck rental 1 1/2 hours later. So, now I have to pay the $20 after hours charge. In addition the reservation uses the time only that way. To turn in the vehicle took me atleast 30mins to do online. That was because the store location barcode was not in an obvious spot. I checked the door, truck side and other obvious ares where it could be. Finally found a barcode way high above on a memo above a padded multi lock. Return process was very different.
LATOYA M.Good service
Hugo P.The employees didn't know how to rent anything to me it took 3 of them and over an hour for me to get out and there was nobody in front of me. After all that I accidentally left my tablet in the van that I rented I come back and tell them about it and after tracking the kid down that checked in the van because he had the keys and had locked the van he told me he didn't see it but I left it in the door running navigation when it was finally found it was hidden in the back of the van turned off. Let's just say I won't be going back to this location
William D.They’re all professional.
juan s. | Expérience générale2 trailers were not serviceable the third was good. Staff VERY good at this location. Yes I will go back there.
Marlen H.New trucks will be a good services.
Alejandro R.Good service. Good experience
THOMAS S.Guillermo (sp?) was amazing. He was always friendly and very helpful.
Jonathan Scott S. | Expérience généraleNothing. All Eccelent
Jorge A.I did an express check-out and nothing about it was "express". Had only one person working---took almost 30 minutes for me to get u-haul, only to find out my dolly, hand truck and blankets were not ready. FYI: the person working at counter was very nice, but the overall experience not what I was hoping for.
Kenneth S.after the initial set up it was great and I would definitely do a pick up like this again
Latasha A.My experience at this location was excellent. The personnel were professional and courteous. I will go back.
Bronnel B.Very easy rental
Angela B.However, the after hour return procedure was not sufficient. I tried following directions to scan the locations barcode to show proof that I was there and I couldn't find the barcode.
TYRESIA R.Excellent based on what we needed
Guillermo M. | Expérience généraleCheck fuel levels!
Bruce D.Check in very nice and knowledgeable
steve s. | Premières impressionsMuy profecionales. En sus trabajos.
juan s. | Premières impressionsSlow service.
JESUS B. | Expérience généraleStaff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.
Kaitlyn M. | Expérience généraleThis place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.
Yulissa M. | Expérience généraleThe truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.
Nicole b. | Online Move InBien
Alberto S. | Expérience généraleThe staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.
Antonio G. | Expérience généraleThe manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence
Renita S. | Expérience généraleI explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it's very hot. Yet, I was charged! I want a full refund!
Barbara C. | Expérience généraleManager was extremely helpful. Thank you.
Dennis P. | Premières impressionsMr. Martin was very pleasant and patient.
Teasha W. | Premières impressionsAtención muy buena
Oleisy B. | Premières impressionsGreat affordable rates, clean and easy to use facility, convenient timings and friendly staff
RAVINDRA M. | Expérience généraleStore manager was a very nice guy! And very helpful.
Arthur M. | Premières impressionsI had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!
Mark K. | Premières impressionsExcellent service and ease of use
RAVINDRA M. | Premières impressionsDid NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.
Scott W. | Premières impressionsMuy buen servicio del agente
Maria I. | Premières impressionsThe staff was professional
MARTIN G. | Premières impressionsVery Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!
Samuel P. | Expérience généraleStaff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.
Richard H. | Premières impressionsMuy atentos sus trabajadores y profesionales, muy buena seguridad en el área.
MARIO Q. | Expérience généraleFue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio
felix w. | Expérience généraleThe facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.
Donna W. | Premières impressionsVery nice great service
CHARLES L. | Premières impressionsA great place to storage your belongings
RAFAEL R C. | Expérience généraleGood location,nice staff.
Roberto G. | Premières impressionsAmazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful
SHAWNIQUE H. | Premières impressionsEl personal muy profesional
MARIO Q. | Premières impressionsThat price was different
Alberto S. | Premières impressionsall very well😃
Enmanuel R. | Premières impressionsCame at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm
Moises S. | Premières impressionsEvery time!!!
Ronald G. | Premières impressionsHad some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.
Harold R. | Premières impressionsSame experience every time
Ronald G. | Expérience généraleMichael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!
Carlos M B. | Premières impressionsParking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.
RIchard W. | Expérience généraleFrom the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn't setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn't get insurance. Problem after problem with no GM willing to help.
Scott B. | Expérience généraleKeep up the good work. Thanks
Farrington J. | Expérience généraleRepresentative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.
maitland j. | Premières impressionsAwesome
Carmen P. | Expérience généraleGreat and fast service
Antonio J. | Premières impressionsThe management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!
Paula D. | Expérience généraleGreat place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.
Kamron L. | Expérience généraleHorrible
JARELLE G. | Expérience généraleVery courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.
Kristin L. | Expérience généraleAll went perfect and speedy.
Russell G. | Premières impressionsgreat cx service from you gentlemen pphelp me a front counter
tyrone d. | Premières impressionsVery professional
Carmen P. | Premières impressionsYankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.
david k. | Expérience généraleBien
Robert A. | Expérience généraleDanny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.
wendy k. | Premières impressionsThe employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.
MORGAN B. | Expérience généraleGreat Service :)
Angel L. | Expérience généraleMerci.
Jaime Q. | Expérience généraleU-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that's saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me
Andres M. | Expérience généraleThe hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.
pamela m. | Expérience généraleEverything went smooth
RIchard W. | Premières impressionsExcellent service à la clientèle
Amanda P. | Premières impressionsExcellent
Lourdes v. | Expérience généraleThanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it
Andres M. | Premières impressionsEveryone was courteous and helpful I would recommend this place to anybody
Pedro C. | Expérience généraleGood persons
Ismael S. | Expérience généralegood attention
Ismael S. | Premières impressionsTeam was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!
Tina F. | Expérience généraleBest storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Merci.
Siip Solutions D. | Expérience généraleDaniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent
Pierre B. | Expérience généraleThe location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.
Sylvia H. | Expérience généraleThe general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.
Rosalie T. | Expérience généraleExcellent
Bismeiry L. | Expérience généraleI felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return
Josephine J. | Expérience généraleGreat customer service and the associate was very knowledgeable in knowing what I needed.
Jessica G. | Premières impressionsOk
negron w. | Premières impressionsGreat experience. Very helpful.
Heather P. | Premières impressionsAbc
Jaime S. | Expérience généraleService was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.
bret h. | Premières impressionsMe gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.
Luis S. | Premières impressionsAucun
James D. | Expérience généraleThey rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.
Dennis S. | Premières impressionsThank you for my storage needs in your facility
joshua m. | Expérience généraleThe staff was amazing, efficient and knowledgeable.
Rosalie T. | Premières impressionsDanny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.
teresa b. | RéservationThe staff was always helpful, professional and with excellent customer service!
eloisa d. | Expérience généraleI paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100
Yamileth P. | RéservationPeople are very friendly and professional Thanks for service
carlos r. | RéservationThe staff was very helpful and professional with our U-Box,
Glenn E. | Expérience généraleProfessional and excellent customer service!
eloisa d. | RéservationMichael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.
nicole p. | Expérience généraleGood service, good place to storage.
gladys c. | Expérience généraleI got a good service at this U-HAUL facility . Merci.
Solomon D. | Expérience généraleThank you for keeping the place so clean
DENNIS C. | Expérience généraleThe staff was friendly and very helpful. I would recommend my friends and families to this storage facility
Audrey D. | Expérience généraleNothing further is needed.
Malory B. | Expérience généraleMerci.
melinda m. | Expérience généraleStaff was exceptional.
wilbert h. | Expérience généraleI would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!
Susan F. | Expérience généraleThe storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend
carla q. | Expérience généraleGreat staff!!!!
Lawrence P. | Expérience générale