Évaluations des clients U-Haul Moving & Storage at West Waters Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at West Waters Ave

Cote générale :

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MARIO Q. | Expérience générale |
Évaluation :

Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.

felix w. | Expérience générale |
Évaluation :

Fue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio

NANCY R.
Évaluation :

I was under the impression that I would be getting a 8x12 trailer. When I arrived to pick it up I got a smaller size trailer and was informed that was the largest they had at that location. This resulted in me not being able to haul everything that I needed. Had it been a different time I would have never picked it up. This cost me time and money. Not happy

Peter S.
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Le client n'a pas laissé de commentaire.

Orlando F.
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Le client n'a pas laissé de commentaire.

Steven A.
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Le client n'a pas laissé de commentaire.

Janice B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Erica D.
Évaluation :

Inhave used thisnolace before and I was disappointed this time. The van was filthy, the gas tank was empty, and the tire pressure alert was on. I was told the tires were fine and the tire pressure gauge was broken. When I returned the van I was told that it shouldn't have been given out to me since it needed to be professionally cleaned.

Brandy H.
Évaluation :

I was actually charged 2 separate times for this Uhal pick-up truck....$199 that was agreed on & $213 once i returned it, i am expecting the second charge of $213 to COMPLETELY DROP OFF MY ACCOUNT OR IM GETTING IN TOUCH W/ MY REGIONS BANK.....i had the truck for 3 days & everyday they charged my card $22.73 & $22.74 + $199 +214 .....thats a LITTLE EXCESSIVE , so work w/ me & charge me the $199 that was agreed on ... Thank You Brandy Howard (813)400-7870

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

Song Ji L.
Évaluation :

The crew went out of their way to get me truck.

Noah T.
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Le client n'a pas laissé de commentaire.

Leonardo E.
Évaluation :

The manager/owner is extremely professional and courteous I do alot of business at this location because of how he and his staff treat there customers

Stephen J.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis C.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith B.
Évaluation :

Parking at this pick up location is difficult.

Donna W. | Premières impressions |
Évaluation :

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Jesse B.
Évaluation :

The storage unit had a few cockroaches and had a little dirt but other than that it was great.

Michael P.
Évaluation :

Great guys. Helpful

Frank G.
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Le client n'a pas laissé de commentaire.

Dharmesh P.
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Le client n'a pas laissé de commentaire.

Patricia G.
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Le client n'a pas laissé de commentaire.

Chris M.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

Joe T.
Évaluation :

Tire pressure alarm was on, but no problem. Bad tire pressure sensor.

Leonardo E.
Évaluation :

The manager is extremely professional and courteous

Colin L.
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Le client n'a pas laissé de commentaire.

William D.
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Le client n'a pas laissé de commentaire.

KIM L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dixie K.
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Le client n'a pas laissé de commentaire.

Dianne A.
Évaluation :

The service was excellent I was helped by a bilingual agent I wished I remembered he's name he was very polite and the best thing was that I was not over charged or asked for any high end matters to rent the truck it was a very simple fast and friendly transaction thank you again will be doing all my business in this location

Tarik H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Macayla D.
Évaluation :

I was unable to check the vehicle in using a mobile device. Uhaul customer service doesn't answer the phone. AND YOU COULD HAVE CALLED ME BEFORE CHARGING ME FOR THREE DAYS FOR A ONE DAY RENTAL - ALSO YOU COULD HAVE VERIFIED WITH YOUR CAMERAS THAT I RETURNED IT ON TIME

Angelo D.
Évaluation :

Le client n'a pas laissé de commentaire.

Anadalia P.
Évaluation :

Very polite and courteous. Staff was very detailed in informing how to return the trailer after hours.

Rasanjaya H.
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Le client n'a pas laissé de commentaire.

Arthur S.
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Le client n'a pas laissé de commentaire.

David J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Miguel Q. | Expérience générale |
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Le client n'a pas laissé de commentaire.

margarita E.
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Le client n'a pas laissé de commentaire.

ALEXIS T.
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Le client n'a pas laissé de commentaire.

Charlie C.
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Le client n'a pas laissé de commentaire.

JORGE S.
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Le client n'a pas laissé de commentaire.

Sophia J.
Évaluation :

The price is very high for just one hour 54 dollars just for pick up truck wow

peggy S.
Évaluation :

Keep up the great job 👍.

Pedro C.
Évaluation :

Truly just do the same for all customers as you did for me. This is great service. Thank you very much.

Sabine B.
Évaluation :

Nothing extrem friendly and helpful stuff

CHARLES L. | Premières impressions |
Évaluation :

Very nice great service

jennifer S.
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Le client n'a pas laissé de commentaire.

Elsa C.
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Le client n'a pas laissé de commentaire.

andy A.
Évaluation :

BE HONEST TO THE CUSTOMERS!!!! DON'T LIE ABOUT THE MILEAGE AMOUNT TO GAIN INCOME AND AVOID SENDING OUT RECEIPTS. ALL OF THE REPS ARE TRAINED TO LIE WHENEVER YOU HAVE A DISPUTE! I UNDERSTAND A LOT OF BUSINESS LOST REVENUE TO THE COVID 19 PANDEMIC, BUT DON'T TAKE IT OUT ON YOUR REGULAR CUSTOMER TO GAIN FROM YOUR LOSS DURING THE CRISIS!!!

Maria M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Duc T.
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Le client n'a pas laissé de commentaire.

KRISTIAN M.
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Le client n'a pas laissé de commentaire.

Brenda J.
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Le client n'a pas laissé de commentaire.

IRACEMA C.
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Le client n'a pas laissé de commentaire.

adolph A.
Évaluation :

Daniel was very professional. Very nice customer service.

Yoleidys M.
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Le client n'a pas laissé de commentaire.

Paul H.
Évaluation :

When I returned there was only one person on duty....I had to wait until he finished selling boxes to complete my return. there should in my opinion always be an inside person and a return person on duty at the same time.

Lizmary F.
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Le client n'a pas laissé de commentaire.

justin L.
Évaluation :

I had to pay 131 dollars For the uhaul and then another 30 for gas, and put more in then I took it and wasn't refunded

George P.
Évaluation :

nothing

STEVEN W.
Évaluation :

You could stop using C&B moving company. My move with them was a nightmare.

John G.
Évaluation :

Personnel over the phone I received on Wednesday afternoon was atrocious and actually hung up. Did not listen and was not providing best practices in customer service The individual at the location Friday Morning was responsive and handling multiple customers. Hire better and more people as most big companies greed takes over and you don't fill the stores with employees who are versed in those best practices of customer service and also shorthanded

David K.
Évaluation :

Le client n'a pas laissé de commentaire.

Shamela P.
Évaluation :

Customer service was horrible. The front desk lady was super rude to me. I checked in online as the printout instructed me to do and when i told that to your front desk receptionist, she got snappy and told me ..i can either check in with her or get out the way and do it by myself. The u-haul store (u-store) on linebaugh setup and reserved the truck for me, and also gave me a printout with instructions to follow prior to arrival. I was prompt with everything i was instructed to do and if i was not moving literally day of pickup, i would have just left the truck and horrible customer service t the door. The lady whom i worked with had dark hair and was shorter than the other representative. I wouldn't recommend anyone to deal with neither of them. The taller representative didn't try to make it any better. Overall that was by far the worse pickup ever. The drop off was hectic but the one man handled the long line like a pro. He was nice and patient.

Maurelle C.
Évaluation :

Everything was nice and clean. BEST Location I have ever used. Thank you.

Eric C.
Évaluation :

Le client n'a pas laissé de commentaire.

Denny R.
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Le client n'a pas laissé de commentaire.

Pedro P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

NAYARA M.
Évaluation :

Loved the speedy and kind customer service

Rosa W.
Évaluation :

Great service and friendly staff

SCOTT C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol D.
Évaluation :

After Budget Rental cancelled our reservation hours prior to pick up Dan saved the day. He was so great!!! He helped us so much and gave us a great price. He kept saying don't worry I'll take care of you and he did. Fast and easy...Thank you Dan!!!!

TERRESA F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Steven M.
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Le client n'a pas laissé de commentaire.

William D.
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Le client n'a pas laissé de commentaire.

Shola S.
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Le client n'a pas laissé de commentaire.

Alessandra M.
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Le client n'a pas laissé de commentaire.

Danail I.
Évaluation :

Customer service was terrible. Equipment was below expectation. The truck needed an oil change, tire censor was lit up the whole time and the left turn signal was burned out . At the return I requested the email receipt but had to go back in order to get one. Would not recommend that location to anyone.

Heather S.
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Le client n'a pas laissé de commentaire.

richard H.
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Le client n'a pas laissé de commentaire.

Cecil G.
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Le client n'a pas laissé de commentaire.

Bart B.
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Le client n'a pas laissé de commentaire.

ERICK D.
Évaluation :

Ensure that equipment is well inspected before renting it, so the customer don't waste time taking pictures and disputing scratches dents etc. Also ensure gas tank level matches the rental agreement documentation.

Donna Z.
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Le client n'a pas laissé de commentaire.

Jacklyn F.
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Le client n'a pas laissé de commentaire.

RAFAEL R C. | Expérience générale |
Évaluation :

A great place to storage your belongings

DREW S.
Évaluation :

uhaul died as soon as i left had to walk to a gas station and purchase gas can, gas, etc. ridiculous

Roberto G. | Premières impressions |
Évaluation :

Good location,nice staff.

Keibell M.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria D.
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Le client n'a pas laissé de commentaire.

Guelmis Y.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWNIQUE H. | Premières impressions |
Évaluation :

Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful

Donald B.
Évaluation :

Access into facility is messy. Not a fan of doing everything on phone.

Lane M.
Évaluation :

Nothing really the person that helped me was extremely friendly helpful and professional and made of course my rental experience to be excellent. Most all personnel that work there from this experience and others always been extra friendly and professional at all times so kudos to the management and yesterday with my

Joan C.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIO Q. | Premières impressions |
Évaluation :

El personal muy profesional

jesus B.
Évaluation :

Great service employee (did not get his name) was excellent.

Jeffrey F.
Évaluation :

Le client n'a pas laissé de commentaire.

LYNDA C.
Évaluation :

Answer phones

Keshona M.
Évaluation :

Michael was awesome

Alexander R.
Évaluation :

Le client n'a pas laissé de commentaire.

Alberto S. | Premières impressions |
Évaluation :

That price was different

ernesto B.
Évaluation :

Le client n'a pas laissé de commentaire.

NELSON B.
Évaluation :

Le client n'a pas laissé de commentaire.

Edna G.
Évaluation :

All in perfect order Manager always ready to accommodate offer assistance courteous very knowledgeable of products and services Coming in for 10 years highly recommend

Scott B.
Évaluation :

Le client n'a pas laissé de commentaire.

diana G.
Évaluation :

I rented trailer on 8/29/20 returned on 8/30/20 approx. 9:30a. The computer system was down and was told i would receive an email with confirmation on return and what i received was the paid invoice but no confirmation on return of the equipment. My dad had an experience years ago while in his 70's where he was charged for larceny on equipment that was returned and thankfully his nephew in moami had the proof of the return of the equipment. My dad was incarcerated overnite. The experience causedvhim a nerve condition and difficulty sleeping. Please have someone contact me with that confirmation on return of equipment.. Thank you. Diana Gutierrez 813 355 7140

Lawrence H.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul R.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN O.
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda C.
Évaluation :

Communication and what was told was not delivered.

FRANK D.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua K.
Évaluation :

Le client n'a pas laissé de commentaire.

ENRIQUE B.
Évaluation :

Representatives were super friendly and helpful. Daniel was amazing. Thanks again man. Overall 5 stars.

Jacqueline W.
Évaluation :

The team there helped in me manage an urgent need for a trailer in quick & efficient manner. They were very helpful and really nice during my stressful time.

Betsy S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

elanys m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ryan m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SUZEL Q. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Josue D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Enmanuel R. | Premières impressions |
Évaluation :

all very well😃

Moises S. | Premières impressions |
Évaluation :

Came at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm

Ronald G. | Premières impressions |
Évaluation :

Every time!!!

Harold R. | Premières impressions |
Évaluation :

Had some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.

Ronald G. | Expérience générale |
Évaluation :

Same experience every time

Carlos M B. | Premières impressions |
Évaluation :

Michael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!

RIchard W. | Expérience générale |
Évaluation :

Parking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.

Mary S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Veronica J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Scott B. | Expérience générale |
Évaluation :

From the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn’t setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn’t get insurance. Problem after problem with no GM willing to help.

Farrington J. | Expérience générale |
Évaluation :

Keep up the good work. Thanks

maitland j. | Premières impressions |
Évaluation :

Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.

Carmen P. | Expérience générale |
Évaluation :

Awesome

Antonio J. | Premières impressions |
Évaluation :

Great and fast service

Paula D. | Expérience générale |
Évaluation :

The management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!

Kamron L. | Expérience générale |
Évaluation :

Great place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.

JARELLE G. | Expérience générale |
Évaluation :

Horrible

Kristin L. | Expérience générale |
Évaluation :

Very courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.

Russell G. | Premières impressions |
Évaluation :

All went perfect and speedy.

tyrone d. | Premières impressions |
Évaluation :

great cx service from you gentlemen pphelp me a front counter

Carmen P. | Premières impressions |
Évaluation :

Very professional

david k. | Expérience générale |
Évaluation :

Yankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.

Robert A. | Expérience générale |
Évaluation :

Good

wendy k. | Premières impressions |
Évaluation :

Danny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.

MORGAN B. | Expérience générale |
Évaluation :

The employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.

Angel L. | Expérience générale |
Évaluation :

Great Service :)

Jaime Q. | Expérience générale |
Évaluation :

Thanks.

Andres M. | Expérience générale |
Évaluation :

U-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me

pamela m. | Expérience générale |
Évaluation :

The hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.

RIchard W. | Premières impressions |
Évaluation :

Everything went smooth

Amanda P. | Premières impressions |
Évaluation :

Great customer service

Lourdes v. | Expérience générale |
Évaluation :

Excellent

Andres M. | Premières impressions |
Évaluation :

Thanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it

Pedro C. | Expérience générale |
Évaluation :

Everyone was courteous and helpful I would recommend this place to anybody

Ismael S. | Expérience générale |
Évaluation :

Good persons

Ismael S. | Premières impressions |
Évaluation :

good attention

Tina F. | Expérience générale |
Évaluation :

Team was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!

Siip Solutions D. | Expérience générale |
Évaluation :

Best storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!

Pierre B. | Expérience générale |
Évaluation :

Daniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent

Sylvia H. | Expérience générale |
Évaluation :

The location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.

Rosalie T. | Expérience générale |
Évaluation :

The general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.

Bismeiry L. | Expérience générale |
Évaluation :

Excellent

Josephine J. | Expérience générale |
Évaluation :

I felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return

Jessica G. | Premières impressions |
Évaluation :

Great customer service and the associate was very knowledgeable in knowing what I needed.

negron w. | Premières impressions |
Évaluation :

Ok

Heather P. | Premières impressions |
Évaluation :

Great experience. Very helpful.

Jaime S. | Expérience générale |
Évaluation :

Abc

bret h. | Premières impressions |
Évaluation :

Service was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.

Luis S. | Premières impressions |
Évaluation :

Me gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.

James D. | Expérience générale |
Évaluation :

None

Dennis S. | Premières impressions |
Évaluation :

They rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.

joshua m. | Expérience générale |
Évaluation :

Thank you for my storage needs in your facility

Rosalie T. | Premières impressions |
Évaluation :

The staff was amazing, efficient and knowledgeable.

teresa b. | Réservation |
Évaluation :

Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

eloisa d. | Expérience générale |
Évaluation :

The staff was always helpful, professional and with excellent customer service!

Yamileth P. | Réservation |
Évaluation :

I paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100

carlos r. | Réservation |
Évaluation :

People are very friendly and professional Thanks for service

Glenn E. | Expérience générale |
Évaluation :

The staff was very helpful and professional with our U-Box,

eloisa d. | Réservation |
Évaluation :

Professional and excellent customer service!

nicole p. | Expérience générale |
Évaluation :

Michael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.

gladys c. | Expérience générale |
Évaluation :

Good service, good place to storage.

Solomon D. | Expérience générale |
Évaluation :

I got a good service at this U-HAUL facility . Thanks.

DENNIS C. | Expérience générale |
Évaluation :

Thank you for keeping the place so clean

Audrey D. | Expérience générale |
Évaluation :

The staff was friendly and very helpful. I would recommend my friends and families to this storage facility

Malory B. | Expérience générale |
Évaluation :

Nothing further is needed.

melinda m. | Expérience générale |
Évaluation :

Thank you!

wilbert h. | Expérience générale |
Évaluation :

Staff was exceptional.

Susan F. | Expérience générale |
Évaluation :

I would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!

carla q. | Expérience générale |
Évaluation :

The storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend

Lawrence P. | Expérience générale |
Évaluation :

Great staff!!!!

Non reviews have been submitted for this location.

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