I'm so thankful for the experience I had for my six month stay in Jacksonville North Carolina. The Customer Service was awesome and Thank You For Serving Me.
Shirley H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Western Extension
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My stuff was on the 1st floor in the climate controlled unit for a few months. When I came to remove items there was mold on a lot of the items. I just threw them away. Very disappointing
James C | Overall ExperienceScarborough movers were professional and courteous.
DAVID M | Overall ExperienceExcellent customer service!
Climetine C | First ImpressionsThe woman that works there has a bad attitude. Pretty sure there was a leak in my unit. I found a water drip line for water. Looks like it ran more than one down a wooden headboard and my entire unit molded after I specifically talk to them when I got the unit about wanting to avoid mold. Nobody said a word when I went to talk to them after I found the mold in my unit they said oh are you on the first floor so I wanna know why nothing was said to me about the first floor not having air-conditioning when I specifically told them I wanted to make sure I avoided mold. Nobody told me I needed to move to an upper floor unit. I don’t know if it’s because the facility was basically brand new and the people didn’t know what they were doing, but all of my things are ruined. Don’t store your stuff here never would recommend.
Jordan F | Overall ExperienceExcellent staff ad management in Jacksonville NC
ROBERT J | Overall ExperienceThe guy working has been awesome and has great customer service. However, the number in the box to call the manager after hours is not the correct number for Tanika Prewitt. I struggled hard when I was locked out after hours.
LANEY J | First ImpressionsExcellent staff
Larry Y | Overall ExperienceGreat staff
Mary M | First ImpressionsEveryone was wonderful thank you for everything place was absolutely awesome all from customer service to cleaniness I security etc. was awesome. Definitely will refer and if need will be back. Thank you so much
Kisha C | Overall ExperienceYall need another elevator for the establishment due to high traffic on weekends
Christopher H | Online Move InTanika was very knowledgeable, friendly, helpful and an asset to any company.
brian h | First ImpressionsI was very happy to rent love the facility your manager was extremely helpful and pleasant her information that i was given was spot on and i will be referring it to other if they need storage ! Thank you
Robert R | First ImpressionsClimate control was only on the 3rd floor. That was not disclosed upon getting my 1st floor unit. All my things have mold on it. Its only been 4 months
Nayesha M | Overall ExperiencePricing is high for just storing items.
ALBERT Z | Overall ExperienceWe were lied to when renting the unit. There are signs that state it is climate controlled, maybe 200 feet from my unit, which was apparently the exception. A majority of my belongings in the unit were covered in mold. When we brought this to their attention, they were no help. I counted 4 signs on the property that all state the facility is climate controlled, but apparently that’s not true. Several of my belongings are ruined and irreplaceable.
Dazen B | Overall ExperienceWe came to get our stuff out of storage and everything we own was covered in mold. Manager was super friendly and had no issue explaining to me that this has been an ongoing issue she been trying to resolve with her bosses however it did take almost a week for anybody to get back to me on it. One of the staff members got nasty with my husband for telling his friend to check on their storage unit as frequently as they can because of our experience with mold, which was uncalled for. He was quite literally trying to save another family from going through the issue we are now going through. You can literally see the mold on some of the beams up by the ceiling.
SKYE R | Overall ExperienceNew facility with great access even during inclement weather. Staff was very accommodating even when I needed an extra space right next to my original. They also reserved my truck for a one way move and closed out my account in a timely manner once I vacated the space. Highly recommend this location.
ROBERT D | Overall ExperienceThe manager/Staff were professional and efficient. The facilities is a three story. Climate controlled building. That has small medium large storage units. Facility provides rolling carts that help transport your items. We will likely use in the future.
Christopher D | Overall ExperienceGreat experience all around..amazing staff
Albert S | First ImpressionsThe GM was the kindest person to my family and I. We were going through such a hard time over the summer and her flexibility and willingness to help us find a solution so that we could keep our belongings means everything to us. We will never forget! Bless her heart and I pray that she is abundantly blessed, always!
Marah P | Overall ExperienceAwesome facility and even better staff. They were very friendly and helpful!
JACOB T | Overall ExperienceOutstanding management and staff. I would recommend this place to anyone who has storage or vehicle rental needs. Simply the BEST Uhaul in the state of NC.
JAMES H | Overall ExperienceTanning and staff were fantastic!
PHILIP T | First ImpressionsThe two desk workers were AWESOME!!! Seriously- give the lady who helped me a raise. She came up with an awesome solution the met my needs and exceeded my expectations.
JACOB T | First ImpressionsThe UHaul staff, especially the manager Tanika, are excellent. This is the best run facility I’ve experienced. Tanika consistently goes above and beyond to assist customers, has personally helped us with our needs. I highly recommend this Uhaul location to everyone.
JAMES H | First ImpressionsLeviticus is amazing, patient, and knowledgeable. Awesome asset to your company.
Monica H | First ImpressionsMy confirmed reservation was not available. I was forced to upgrade to a larger unit with a greater price. This is bait and switch. I've been a good customer, and this kind of treatment is not acceptable.
Ken V | First ImpressionsThe computer system was down, holding people up couldn’t ring up anything
ELLEN R | First ImpressionsThe employee was nice and happy to help, he was a little short staffed though since he had to be in the warehouse and the main office by himself
JAMES S | First ImpressionsGreat! So far. Just got it.
RICHARD D | First ImpressionsThe staff is friendly. The building is clean.
Sirloreco W | Overall ExperienceAbsolutely love the facility and the staff was helpful
William B | First ImpressionsIt was very clean and I liked that it was inside and cool. I didn’t even breakout in a sweat.
KARLA M | First ImpressionsEverything was very smooth, clean and quick! I would recommend them 100%
Kenia W | Overall ExperienceVery friendly
tanya A | First ImpressionsThey went above and beyond
MATTHEW S | First ImpressionsM
ANGELIAH C | First ImpressionsThe staff was extremely knowledgeable, accommodating, helpful, and friendly. The staff made the Self-Storage selection and purchase process easy, with their professional experience.
John E | First ImpressionsEmployee who rented storage unit to me was very helpful, showed me everything I needed to do to access unit. She made process very easy and quick. I feel having storage accessed inside with convenient hours and able to pull my vehicle in when unloading my personal items makes a big difference. This can help if weather is bad. I also like that U-Haul has everything you need right there. This makes your whole move so much easier. I feel secure knowing you have access only buy keyless entry. This helps that not just anyone can get to your property. At this time I feel this will be a good experience.
Elana C | First Impressions