Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

Évaluation :

4

Improve return when returning a truck . Had to wait on someone to come check and complete my return because he was helping another customer. So i had to wait!! Someone should always be there ready to receive your return.

Évaluation :

5

Nothing everything was excellent

Évaluation :

5

Nothing yall was great and thank you

Évaluation :

5

Great fast service. Everything was easy and smooth. Thanks

Évaluation :

3

I the pick up I reserved on line was not available and they only had a old , beat up, nasty 10 foot truck to give me. Drove awful and was really hard for a handicap person to get in. Agent gave it to me at the same rate as the pick up but in reality I should have gotten it cheaper than the pick up. What a down grade.

Évaluation :

4

The van had brakes that squealed and a tpms system service required warning on. It ran and got us where we needed but I'm surprised to see this on a van with decently low miles. Not really a fan of Chevy though. Lol

Évaluation :

5

The best service!

Évaluation :

5

Continue to do what you do,thx

Évaluation :

5

All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.

Évaluation :

1

Have the right truck ready at the right location and relay the actual right pick up time.

Évaluation :

5

Customer rep Bryan was EXCELLENT in working to correct some minor problems and make things right. He is the reason I would come back. Also, I really appreciate the ability to rent a pickup for 19,95 per day plus mileage. Please keep renting the picups!!

Évaluation :

4

We found some used masks so I think it could have been cleaned a little better, but otherwise the truck was well maintained.

Évaluation :

5

Great customer service, very helpful.

Évaluation :

5

The 2 young men who assisted me went far beyond what I expected. They were more than helpful and very courteous. Your lot on Wilma Rudolf is a tight fit, but that cannot be helped. Those 2 young men were extremely buissy but still managed to give every customer I saw the best service they could

Évaluation :

5

Truck was ready , clean, and when I returned it it was paperless and painless. Great experience!

Évaluation :

2

Well - since you asked. When I picked up the trailer - I noticed & took pictures of the damage on it - so I wouldn't be blamed for it. It looked like it had been in a demolition derby-! While using the motorcycle trailer - I got pulled over by a police officer who told me that the reason he pulled me over was because the trailer wiring was dragging on the road. I got out & sure enough it was - & not by a little - but by a lot-! I'm actually glad that he pulled me over - because - if I had driven much farther - it would have surely shorted out & possibly damaged my vehicles electrical system in the process. Which would have mad me VERY unhappy-! Between talking to the officer & fixing the problem - it cost me about 30 min. that I DID NOT have-! I don't understand. The trailer was hooked up by the U-Haul staff. How can this happen-? I mean - it's not exactly rocket science-! Right-? Oh & here is another piece of info. - since you asked-! I had scheduled a 9-am pick-up on that Sun. morning & had arrived at 8:45-am - at which time I waited & waited & waited - along with several other people who showed up after me - including one of the employee's - who told me that the person with the keys to get in the building was not there yet. Well - he finally showed up at about 9:15 or 9:20-am - looking like he had just crawled out of bed hung-over-! By the time they got things moving - it was about 9:45-am before I finally got hooked up & ready to leave. More time that I DID NOT HAVE to waste. I had decided to not to make a big deal about this & just let it go. When I received an email about reviewing my experience at this U-Haul - I felt it my duty to be up front & honest about it. All & all - I was pretty disappointed with the whole thing-! Look - I get it. I am 68 years old & I have seen & done a lot of things in my life. We ALL have good days & bad days. I have in the past & will continue to use U-Haul - in the future. The ONLY way can fix these kinds of problems - is if the company is aware that there is a problem - so - the ball is in your court. Thank you for your time & I will see you the next time that I have moving needs. - Roger P.

Évaluation :

5

Nothing! Everyone there were very helpful and courtesy.. we recommend them highly !!! Kevin was especially helpful and has a great personality !!

Évaluation :

4

The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.

Évaluation :

5

Always more than happy to help and make sure we have everything we need.. a Huge thank you.!

Évaluation :

5

The employees and location are awesome.

Évaluation :

5

Very friendly! And very Helpful :)

Évaluation :

3

The site as has as entry there is very little area for in and out movement of vehicle traffic on a busy day, i watched as many people drove very close to each other, lucky that there are not more fender benders. also the back of the vehicle smelled of feline urine quite strong. which shows they push through these vehicles like a assembly line. I cannot recall the last time i was in a Ugaul but pleasant experience it was not

Évaluation :

1

I was billed for gas that I shouldnt have. I was told to drop it off with 3/4 tank of gas and thats what I did and I was billed for them to fill it up!!! Thats not what we agreed on.

Évaluation :

4

The prices you charge are extremely high. I also feel that some of the charges are actually double charged.

Évaluation :

5

Killer service

Évaluation :

5

Kevin and his crew are absolutely wonderful. I would always rent from them.

Évaluation :

5

Always our first go to location!

Évaluation :

5

Awesome customer service both pick up and drop off. These guys really rocked it.

Évaluation :

5

They exceeded all of our expectations

Évaluation :

5

Friendly service and the truck was in great condition.

Évaluation :

3

When we tried to return it after hours we were unable to do it correctly because we could not find our reservation online. It was frustrating but the workers were able to check it in for us the next morning

Évaluation :

4

Easy to set up and access 24 hours is convenient.

Évaluation :

5

Fantastic workers

Évaluation :

5

Overall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

I had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional 20 $fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged 20 $

Évaluation :

4

Staffing and facility clean. Location wise just a little tricky on getting in and out of. Honestly before many years ago was not an issue. The street has so much traffic congestion with new commercial development. They are now developing easr of interstate 24 where i just moved. Perhaps a new uhaul location right off exit 8 wgich is in the middle.

Évaluation :

4

The steering wheel has a sticky substance on it and it smelled like smoke, but the employees were friendly, very prompt and customer service minded. I'd definitely use them again.

Évaluation :

5

I really can't think of anything.I had great customer service all went well.

Évaluation :

5

S.O.

Évaluation :

2

The staff was great, however the location is very congested and the lot is small which makes it hard to maneuver with a trailer connected.

Évaluation :

4

The Storage facility 139 is not well lit. It is difficult to see inside the space.

Évaluation :

5

The staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.

Évaluation :

5

On duty manger Daniel was courteous and professional.

Évaluation :

5

Shout out to hard working employees at the lot outside. Always a smile and very friendly. Moving isn't easy, and we were exhausted, love them coming out to inspect and handle the paperwork. Contactless was so appreciated. You Nailed the customer service experience. The Thompsons' Clarksville.

Évaluation :

5

All around greatness

Évaluation :

1

I got charged a cleaning fee for no reason

Évaluation :

5

The staff is wonderful to work with.

Évaluation :

5

Best customer service I've experienced in a long time. Employees were extremely helpful and courteous. The young men that checked me in and out both were professional and respectful.

Évaluation :

5

I had a little issue dropping the car, because they gave me wrong location, otherwise the teams on Tennessee was assome

Évaluation :

3

The information about the gas level and mileage for the truck I used was incorrect. They changed it on the paper copy they gave me but did not fix the error in the system. When I returned the truck, they insisted that I was good to go and they would send me my final receipt by email. When I got the receipt I saw that they charged me more than they should have because they did not take the corrections into account. I am very busy and haven't had a chance to make it back to get this corrected. This should not be happening - employees need to make sure they're all on the same page. A correction made by one employee should be noted and everyone should be aware so as to not waste a customer's time and money.

Évaluation :

2

I ride reserved on line. Since my daughter was picking the truck up on her way I stopped by to make sure everything was ok. I specifically as about payment. He said I used a credit card everything is good to go. When my daughter got there she was told she had to pay for it. After calling me and getting hot under the collar I gave them my # again and they got it to go. I made a special trip to the pick-up site and still had problems when they got there.

Évaluation :

5

Turn in was quick and easy no issues.

Évaluation :

4

have allitle more fuel in the unit when one picks it up.

Évaluation :

5

I have rented from this location for many years, and never a disappointment!

Évaluation :

2

First I had a reservation for 3:30 the van didn't get there till after 3:30 the van smelled like cigarette smoke and the front window was so filthy it looked like some was poured all over it. The guy who checked me in disappeared to go smoke which caused me later in leaving and an extra hour on movers

Évaluation :

4

When I was returning my rental. the first young man was nice and polite to me. Their was a second employee that came out to help. The first employee said to the second employee look. The second employee said yea the customer that was returning a truck he was a Douche bag. I guess he said that because of how the customer parked the truck.

Évaluation :

1

Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost 15 $-25 $more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to "maintain superior cleanliness standards." Military discount advertised on the website but I was told uhual doesn't do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.

Évaluation :

3

Get more room for a 26' foot truck to move around

Évaluation :

5

Engine light.

Évaluation :

5

Great attitudes and customer service skills

Évaluation :

1

It wasn't the roadside it was Uhaul on Wilma Rudolph Clarksville tn

Évaluation :

5

Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.

Évaluation :

3

Sometimes the locks are rusted from the rain and it's hard to get into the storages. Oiling them would truly help.

Évaluation :

5

I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!

Évaluation :

4

So far so good! Great customer service!

Évaluation :

5

It was simple and easy.

Évaluation :

4

The insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!

Évaluation :

4

Good enough tbh.

Évaluation :

4

employees are very professional and pleasant, but the place is to Congested to move around and the storage prices are to high I was able to find a place almost 30 $cheaper and had plenty of room.

Évaluation :

5

Costumer service was superb, they very helpful, professional went above and beyond to help me. Thank you very much you are the best.

Évaluation :

2

Mice droppings all over my property and i have rented many storage units at other places in the past. Never had a problem like this before and I had a inside unit.

Évaluation :

5

I actually have already recommend this facility to other people in my opinion it's the best one around. Staff has always been warm friendly and knowledgeable I'm sure that this kind of environment can only be created by good leadership.

Évaluation :

4

All the employees were friendly and helpful, in person and on the telephone

Évaluation :

3

The storage was dirty and insulation was falling from the roof. The place smelled like urine.

Évaluation :

5

Excellent

Évaluation :

5

The employees at U-Haul on Wilma Rudolph very polite very informative and it was a very pleasant experience to do business with this company I have rented several trucks from them and have had several positive interactions with this company

Évaluation :

2

Some animal got into my storage unit, destroyed my couch, recliner and 50in flat screen tv, there is nothing they could do about it because I didn't have insurance, had to buy all new stuff

Évaluation :

5

All the staff were excellent. The manager Kevin Chambers was very friendly, knowledgeable, and organized. He is a great example of a leader.

Évaluation :

5

Very helpful

Évaluation :

4

The only thing I didn't like about it, was that occasionally somebody would park a truck and one of the lanes and you couldn't gearound them to get to your own unit. All the isles are very narrow.

Évaluation :

5

Easy in and out

Évaluation :

5

Never had a problem.

Évaluation :

3

When we completed loading this busines closed without informing us what to do with the truck keys .We are from Nashville and the UHaul truck we were driving we had key that we did not know what to d

Évaluation :

5

Very friendly and helpful. Easy process!

Évaluation :

1

Completely unhappy with my decision to use this facility.

Évaluation :

4

Good staff. Very helpful.

Évaluation :

1

Storage had a leak which ruined some expensive household goods and because i didnt put insurance on the unit the claims adjuster wouldnt do anything for me.

Évaluation :

4

Quick and efficient check in. The 1 month free rental space is a great help.

Évaluation :

4

The door lock was broken and took significant effort to open every time. Also, my belongings were filled with sunflower seeds and other nuts by rodents during the winter. Everything else was good.

Évaluation :

3

This is my second time using the facility in a year. My furniture had rat feces on it and the boxes had feces and ruin on them. My kids mattresses had insulation on them. Field mouse was dead on rug.

Évaluation :

5

Nothing at this time

Évaluation :

5

Manager and staff are very helpful and accommodating. It made the whole process easy and efficient.

Évaluation :

5

Good job

Évaluation :

5

Excellent service

Évaluation :

5

Overall a wonderful experience

Évaluation :

5

Extraordinary service, made me feel like an important customer. it is very rare to encounter this high level of customer service in today's world.

Évaluation :

4

S.O.

Évaluation :

5

Awesome customer service and all the guys was very helpful and new what they was doing!!

Évaluation :

2

It smelled horrible when I walked in the facility. There was no service with a smile. The guy had to redo the whole storage transaction and set up. The process took almost 1,5hr.

Évaluation :

1

Horrible customer service

Évaluation :

5

Nick was extremely helpful and attentive..Very smooth transaction from beginning to end. Thank you!!

Évaluation :

5

Great facility with a good staff. Would use again.

Évaluation :

2

Door alarm never armed correctly. Unit had nasty ceiling insulation that fell unto our stuff all the time. Terrible mouse intrusion. Staff was nice.

Évaluation :

5

Didn’t catch the guys name that checked us in, he was excellent

Évaluation :

5

Great staff very helpful

Évaluation :

5

The staff at this location was phenomenal and went above and beyond every time I was there. Friendly and helpful, they made sure I had the information I needed.

Évaluation :

4

Great place to store your things

Évaluation :

2

I rented a storage in 122 , metal frame at top of door was bent door would not op properly told employees, it was never fixed in my 3 month rental . Was completely stuck when I checked out

Évaluation :

4

Nice customer service

Évaluation :

5

The customer service at the store was some of the best I ever had. I highly recommend this uhaul for storage and uhaul truck rentals! Very impressed

Évaluation :

5

You guys were Great! By far the Best uhaul place I've been.

Évaluation :

5

This Uhaul location continues to impress me, sometimes the rental truck is already pulled around awaiting me, before I can step back out the door.

Évaluation :

1

I was given a lot of attitude and I was very stressed because we just moved across the US and just needed some nice customer service. I was very upset and had to leave and allow my husband to handleb

Évaluation :

5

Great service

Évaluation :

5

Always a professional staff, even when faced with unreasonable, challenging customers!!

Évaluation :

5

Personnel were very helpful.

Évaluation :

2

Very friendly staff yet not very professional. A little too laid back on the job.

Évaluation :

5

The only concern was the ceilings and the insulation falling and covering our belongings in the unit.

Évaluation :

5

Our move into the storage unit was handled in a very professional way. The on duty personnel was helpful and we'll able to handle any questions that we had. The units were clean and easy to access.

Évaluation :

5

every Uhaul employee I interacted with was fri8endly, professional and efficient.

Évaluation :

1

I can’t say that I’m happy with the service but I am hoping my situation is rectify soon

Évaluation :

4

Hours of operation are very accommodating

Évaluation :

4

The only reason I'm taking a star away is because the access card we had never worked for after hours. Not a huge deal but tripping the alarm every time was kind of annoying. Kevin is great!!!

Évaluation :

1

Had a climate control unit that was often hotter than the outside units. The system was broken for a while. The manager is very unprofessional. He was hard to reach whenever and never returned calls.

Évaluation :

5

The workers who were present were very patient, understanding and helpful. Despite having a rude customer verbally attacking them for somebody else mistake, they NEVER changed THEIR attitude with me.

Évaluation :

2

I liked the convience of the facility but I didn't like the business part. It seems every time I made a payment; there was always confusion. It seem there was alway a mix up somewhere.

Évaluation :

5

Nice to have a place like this when you are in the process of moving.

Évaluation :

1

I will never use uhaul again. You sit on the phone for hours and every person is a liar. I suppose to have 2 months free and you charge 94 for a 4x6. Uhaul is a rip-off.

Évaluation :

1

Horrible customer service.

Évaluation :

5

Fast and easy check out

Évaluation :

4

Friendly staff, down to earth.

Évaluation :

5

Merci

Évaluation :

3

Had to change reservation because my closing was delayed. I was not happy that my credit card was charged 6,95 web self storage in Phoenix. What is that all about? Please credit my acct back 6,95 $

Évaluation :

5

The ladies that reserved my vehicle and storage unit were well trained and exhibited great customer service!

Évaluation :

4

My access card didn't work most of the time and there was residue from the ceiling on my furniture but other than that the storage was good

Évaluation :

5

Had my stuff in a climate controlled unit was very clean and handy to get into when I need to staff very helpful and knowledgable

Évaluation :

4

My unit had Installation falling down from ceiling. I reported it, but nothing was done.

Évaluation :

5

Staff were great and really helpful-

Évaluation :

4

All of the staff was very friendly despite having some unruly customers.