Évaluations des clients U-Haul Moving & Storage at Wilma Rudolph
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Wilma Rudolph
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Jason G. le
I won’t recommend ANY Uhaul location to ANYONE ever again after the horrid way I’ve been treated and accosted by Uhaul customer service! I’ll use Budget or Penske from now on!
Tammy H. le
The clerk that waited on us was great I would go there again if I needed to
Clint G. le
Good
Clachette C. le
It smelled horrible when I walked in the facility. There was no service with a smile. The guy had to redo the whole storage transaction and set up. The process took almost 1.5hr.
Katricka W. le
Horrible customer service
Mizpa L. le
Nick was extremely helpful and attentive..Very smooth transaction from beginning to end. Thank you!!
Kenneth D. le
They did a great job on the hitch install. Their customer service was outstanding!
Dustin T. le
Great!
GREGORY H. le
The tow dolly was not available to pick up until the day after my reserved pickup date. Uhaul double booked it and simply promised me a discount for the inconvenience. When I picked it up, the manager gave the discount only after I pushed him for it and he wasn’t nice about it. I reserved it weeks in advance, I called two days prior to confirm, I was on time the day of pick up, I feel like I did everything I could have done, but was completely helpless. When UHaul failed to fulfill their end of the reservation agreement, it caused me to have to do a 9 hour drive in one day instead of two. I would drive to Nashville before using this U-Haul again.
roy h. le
Customer service was outstanding
Ann J. le
Very friendly
rachel w. le
Great employees had a fantastic time interacting with them. 5 out of 5 would use again.
Phillip D. le
Great facility with a good staff. Would use again.
joycelyn y. le
Nothing
mike w. le
Your system was down when I first went to pick up the trailer. You should have paper copies to be filled out when tech goes down. The system did come back on line and the manager called us so I went back to get the trailer. No other issues.
Daniel S. le
Great service. Even helped me with the situation that the Springfield location messed up.
estelle s. le
Great customer service from Shawn, Nicholas and Thaddeus :) They were 5 star!
Mary S. le
It said to park U-Haul and wait in our vehicle for someone to assist us, but no one was out there and then someone drove by in a golf cart and asked if we were good. It took another few minutes to get someone to help us. He was unable to complete the return and had to get a third employee involved. we were the only customers on-site and it took over 30 minutes and a total of 4 employees to return the vehicle.
Karen R. le
My husband and I didn’t have a very great experience with uhaul. This was our very first time ever using uhaul’s services and just from this one experience, I won’t be back. We reserved a 17” uhaul, the gentleman over the phone took my card info and what not to reserve it for us, to start, he gave us wrong pricing, and then sent us to a location that had 2 locks on the gate, that you couldn’t access what so ever. We called uhaul back, explained our situation, and got put on hold for over an hour, while we were on hold we drove to another location close to us, but that was closed also, even though their owners and staff said differently. After the mix up they finally got back on the phone and sent us to, what’s now the 3rd location, which was a 30 minute drive, got there and the guy who helped us was also rude to top it off. The time we spent on hold and driving to the other location could’ve been time we spent moving. We weren’t very happy with our overall experience, and I would not recommend them to anyone
Jessica G. le
Easy in, easy out. Customer service was excellent. The tech even recommended a place to have lunch since we were new in town. Great experience. Thank you.
terri h. le
it was fine
Ronald T. le
I was totally impressed with the overall performance from both locations. They both went beyond the call of duty to help me meet my needs as a Customer. They both represented UHaul, on Customer Satisfactions at its BEST. If you have other locations that are not meeting or exceeding "Customer Satisfaction". I highly recommend that you allow the them to benchmark these two locations.
Agee G. le
Thank you the experience of driving a brand new truck, corporate is stepping up their game and moving into the big leagues.
Al S. le
None
Daniel B. le
Clueless service. Told me one thing on the phone and then changed once I got there. (Just to get off the phone)
CHRISTOPHER Z. le
Door alarm never armed correctly. Unit had nasty ceiling insulation that fell unto our stuff all the time. Terrible mouse intrusion. Staff was nice.
John D. le
I was not able to see the inside of the tires. On the trip, the tread of one of the tires came completely off the tire. After the tire was removed from the trailer, upon further investigation, the entire inside of the tire was almost completely bald. It appeared as though the tire was never rotated or there was something bent on the trailer that caused the uneven wear.
carl g. le
Quick & courteous service both on pick up and then upon return, no problems !!!
Agee G. le
Thanks for your professionalism.
Miranda j. le
The traffic ??
donnie j. le
Customer service was great! Never rented a trailer before and now I’m going to do that more often. Straightforward and the equipment was better than I had anticipated.
Elizabeth l. le
The customer service was horrible. They were unfriendly and didn't know what they were doing.
Tommy A. le
Great service , definitely going back for all my moving needs . Thank you guys 5 stars all the way ... Tommy
john f. le
Dolly lights inop at start of trip. Leak in left middle edge of roof, causing a 1000.00 mattress to be ruined. Thanks
Stephen S. le
Uhaul is excellent and easy to pick up and drop off. Keep up the amazing work!
Joseph M. le
Need a better enteral software system which shows up too date availability and shows all communications leading up to the rental, I was told both two people I would get two discounts due to two separate issues trying to get to rental picked up on the final two days .
Agee G. le
The young people there are not the lazy type, they do what has to be done.
Samuel E. le
U-Haul is the way to go! Thanks for providing after hours drop off with web-based checkout. Very easy to use and helped me save some $$.
Agee G. le
Thanks guys
Frank B. le
The staff was very friendly and promptly got me in and out. Just keep up the good work
Samuel E. le
The credit card terminal was not working, so it took a little longer to get checked in, otherwise great experience and pleasant employees.
nancy c. le
Didn’t catch the guys name that checked us in, he was excellent
Agee G. le
Big shout out to the young man that checked to truck back in, and the other young man, that helped me at the counter that morning.
JEFF K. le
The pickup went without a hitch. No suggestion for improvement
Agee G. le
The General Manager there displays an abnormal level of professionalism, that exceeds this industry's standard. Thanks guys
Rick B. le
Great staff very helpful
Douglas G. le
Truck really smelled of putrid smoke and ashes still in truck. Would be really helpful to have a no smoking policy for your vehicles. Fortunately I was only in the truck for a short time for a local pickup and delivery but had to roll down the windows even for the short time to try and get rid of the smell.
Agee G. le
Truck was top is the line.
sojourner W. le
N/A! Keep up the good work!
Robert H. le
The staff at this location was phenomenal and went above and beyond every time I was there. Friendly and helpful, they made sure I had the information I needed.
JONATHAN E. le
Kevin and his team are great.
Agee G. le
Reliable and always right on time.
daniel m. le
I can't think of anything.
Montana C. le
The person checking us out was having trouble with the credit card machine and swiped our card multiple times, as well as entered our card number manually. We didn’t realize until a couple days later that we’d been charged for our truck rental twice by accident, and we don’t think the employee realized it either. So just be careful with those card transactions.
Vladimir P. le
Great place to store your things
Pairpassa F. le
This U-Haul location was great. Nick was so helpful, super friendly and very professional. I really appreciate the service !
Jason R. le
Just keep doing a great job
JORDAN H. le
They told me over the phone and in person that the price would be 226. When I got there to pick up my reservation they somehow messed up the reservation prior to me picking it up and didn’t make it for a cross-country trip. So the price went from $226 to $990. Thanks for fucking me over UHAUL. I will never rent from here again.
Jaime B. le
Quick drop off and attentive employee.
CHRISTINA C. le
Nicholas was an excellent employee to work with. He is a great asset to your company.
Ted A. le
The address I was given to drop off never answered their phone so I called the third place and finally found one open. This time,frame was,noon til,4pm.
paula d. le
Everything went very well!
Regina H. le
Couldn’t use phone to turn in No help Called customer service Still don’t have email for cost and drop off
Jessica J. le
The service was quick and professional.
Agee G. le
Enjoyable experience
Mark i. le
Awesome service. I think I was there for a total of ten minutes
Robert F. le
I rented a storage in 122 , metal frame at top of door was bent door would not op properly told employees, it was never fixed in my 3 month rental . Was completely stuck when I checked out
STEPHEN M. le
Nice customer service
DUSTY S. le
The customer service at the store was some of the best I ever had. I highly recommend this uhaul for storage and uhaul truck rentals! Very impressed
Gary S. le
You guys were Great! By far the Best uhaul place I've been.
Prestegious M. le
This Uhaul location continues to impress me, sometimes the rental truck is already pulled around awaiting me, before I can step back out the door.
Megan H. le
I was given a lot of attitude and I was very stressed because we just moved across the US and just needed some nice customer service. I was very upset and had to leave and allow my husband to handleb
Jermaine R. le
Great service
David E. le
Always a professional staff, even when faced with unreasonable, challenging customers!!
Taylor W. le
Personnel were very helpful.
Briana g. le
Very friendly staff yet not very professional. A little too laid back on the job.
Fred B. le
The only concern was the ceilings and the insulation falling and covering our belongings in the unit.
patrick t. le
Our move into the storage unit was handled in a very professional way. The on duty personnel was helpful and we'll able to handle any questions that we had. The units were clean and easy to access.
Jack S. le
every Uhaul employee I interacted with was fri8endly, professional and efficient.
Debbie f. le
I can’t say that I’m happy with the service but I am hoping my situation is rectify soon
steven k. le
Hours of operation are very accommodating
Eric B. le
The only reason I’m taking a star away is because the access card we had never worked for after hours. Not a huge deal but tripping the alarm every time was kind of annoying. Kevin is great!!!
Vanessa B. le
Had a climate control unit that was often hotter than the outside units. The system was broken for a while. The manager is very unprofessional. He was hard to reach whenever and never returned calls.
Keidra O. le
The workers who were present were very patient, understanding and helpful. Despite having a rude customer verbally attacking them for somebody else mistake, they NEVER changed THEIR attitude with me.
DELLA R. le
I liked the convience of the facility but I didn't like the business part. It seems every time I made a payment; there was always confusion. It seem there was alway a mix up somewhere.
Jesse T. le
Nice to have a place like this when you are in the process of moving.
Jonathan D. le
I will never use uhaul again. You sit on the phone for hours and every person is a liar. I suppose to have 2 months free and you charge 94.00 for a 4x6. Uhaul is a rip-off.
Julie S. le
Horrible customer service.
Michael C. le
Fast and easy check out
Briana M. le
Friendly staff, down to earth.
Kenyetta K. le
Thank you
Tom L. le
Had to change reservation because my closing was delayed. I was not happy that my credit card was charged 6.95 web self storage in Phoenix. What is that all about? Please credit my acct back $6.95
David E. le
The ladies that reserved my vehicle and storage unit were well trained and exhibited great customer service!
lakisha g. le
My access card didn't work most of the time and there was residue from the ceiling on my furniture but other than that the storage was good
Mark S. le
Had my stuff in a climate controlled unit was very clean and handy to get into when I need to staff very helpful and knowledgable
Shallene C. le
My unit had Installation falling down from ceiling. I reported it, but nothing was done.
BERNARD INNES R. le
Staff were great and really helpful-
DAVID M. le
All of the staff was very friendly despite having some unruly customers.
KALEIGH T. le
"air-conditioned controlled" unit is not supposed 2get above 85degrees, but always was. Insulation falling down on my stuff inside the unit. "Access card" never opened the door