Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

Évaluation :

3

I couldn't get the storage unit I reserved a month in advance, had to settle for a bigger unit

Évaluation :

4

I would suggest in the future making sure that when trailers are returned wiring harnesses are "accidentally" apprehended and left behind. We had an extender for our vehicle and the person who unhooked the trailer detached it from the truck instead of detaching the trailer itself. We did not realize this until having returned home.

Évaluation :

3

Making sure the equipment is in the truck or given when the customer picks up the truck. I paid for a dolly and never had it at all so I paid for something that was never used or available to me

Évaluation :

5

These young men do what must be done!

Évaluation :

1

Terrible service at this location, walked into the office and no one was there, waited for about 20 minutes for someone to show up to ask about renting a unit. When someone showed up I asked to rent the smallest unit they had, was given a 5x10 unit and told it was $69 a month. No problem, paid for a month upfront. Went to the unit and fount that there was no lock in the unit like I was told and the roof was leaking. So I went back to the office and they moved me to an interior unit and told me not to worry about the $10 difference in the price, they would take care of it. Within 3 days of paying for the first month at the price I was given I started receiving emails stating that not only did I owe the $10 difference, but a $20 late fee. I went into the office 3 times to ask them to fix the account and remove their lock from my unit only to receive more emails and a notice of lien in the mail.

Évaluation :

1

Your staff is disrespectful Kiera Chris the GM has a foul mouth and Adam his boss is a manipulative child who has absolutely no spine when dealing with his staff

Évaluation :

5

Friendly staff. Convenient location.

Évaluation :

5

Have more people like Gerard working for the company. He was professional, polite, and quite helpful.

Évaluation :

5

Dropping off was so easy. Even though it was on a Sunday, I was in and out like a drive-thru. Excellent staff.

Évaluation :

5

Counter reps were kind and professional. Was a pleasant experience.

Évaluation :

4

Quicker return I waited 10 minutes for employee on returning

Évaluation :

5

Nothing, it was easy, affordable, and fun! Thank you!!

Évaluation :

5

Excellence needs no improvement!

Évaluation :

5

when arrived no one was at front desk, but was told worker had walked off job leaving one 1 worker Jos. he was very patient with all of us waiting. his customer service skills was above and beyond!! Uhaul you have a good one, dont let him leave. Thank You Jos

Évaluation :

5

Don't like the new rental rules put in place. If I give my license to verify me at the counter I shouldn't also have to take a picture bc I don't know how yall are using those pictures of people faces. I don't like how I have to accept insurance rental coverage when you should ask if the person has their own insurance. There are better ways to go about making sure you all equipment doesn't get stolen or damaged.

Évaluation :

5

Exodus service

Évaluation :

3

The truck was perfect while having it and when I returned it something was wrong with the back of it and they were trying to blame me for it but things like that will happen to any truck when they're constantly being used. I probably wouldn't go back unless they give me a new truck cause I'm already broke and I felt like they were trying to break me more

Évaluation :

5

This is a great location every thing was ready to pick up and when I called to extend my rental for another day they handled it quickly with a great attitude which made them a pleasure to work with.

Évaluation :

5

The service that I received from UHAUL on Wilma Rudolph was top notch. I was so stressed and overwhelmed from moving, but they made the process so easy for me and my movers. I would definitely give them 5 stars and will be a returning customer for my future needs.

Évaluation :

5

We had an AWFUL experience at the Sango Storage uHaul location and had to switch trucks at the Wilma Rudolph locations. The GM at this store went above and beyond to make up for the failure of the truck and poor communication at the other location. He and his staff were wonderful and extremely accommodating! Highly recommend this location!

Évaluation :

5

Did not know what area to drop off. Should have clear signs posted for after hours

Évaluation :

5

Installer did a great job...and was quick to get the job done...Thanks!

Évaluation :

4

The truck that was rented to me had a few issues. The keys did not immediately work to start the vehicle; I had to fumble with it for a few minutes. The tire pressure light was on.

Évaluation :

5

Awesome service…

Évaluation :

5

Was told he couldn't do military discount because they are a corporate site.

Évaluation :

5

All employees were very nice and professional. The hitch installer worked diligently to install the hitch after running into a couple unforeseen issues. Thank you all, Keep up the great work. ~Jess

Évaluation :

3

I ordered a phone pick up. When I wanted to pick up it was changed to a personal pick up and I had to come back. Then my order was canceled since i.couldnt come back accactly 1 hour later. I didn't get the ordered blankets. The after hour return took forever because the cell connection on that location was slow, I guess everyone there uses ATT?? It would be helpful for other customers if wifi login is available to send all the required pictures !

Évaluation :

5

The guys were friendly and knew what they were doing!! Very helpful

Évaluation :

5

Easy to drop off and staff were extremely helpful.

Évaluation :

5

This experience was great. No improvement is necessary!

Évaluation :

2

upon my initial arrival, seemed as if the staff was new as they were being shown how to do the move-in administrative tasks. got sent to the wrong entrance door and had to go back to the office; then when re-directed, went out to the correct door and was unable to open it, so went back to the office again and had my code supposedly "fixed"; went back to the door and still was unable to enter, so went back again to the office to complain. I was a bit upset having just driven 16,5 hours and having to repeatedly walk back to the office and wasn't as pleasant as I should have been, but the staff really needs to get their act together.

Évaluation :

2

returning the equipment was fine, but the storage facility personnel must have been new as had to return to the desk 3 times after the original visit to get into the storage area due to being told the incorrect location and then not being able to enter the exterior door.

Évaluation :

4

The 26' truck I rented had over 199 000 miles on it. It sounded like it was falling apart. The engine was sputtering and the AC only worked once you got on the open highway, driving at higher speeds. It felt like it wasn't going to make it to its destination.

Évaluation :

4

Drop off was an easy and smooth process, unlike my original experience in San Antonio at theCarry on Food Mart.

Évaluation :

5

I've always had a good experience at the Wilma Rudolph Blvd U Haul. Friendly service and very helpful.

Évaluation :

5

The two men at this location was very helpful. I love all the space to drive in and out of this facility! Wish all U-Haul locations could be this spacious. Merci.

Évaluation :

3

Hard to get a hold of locally, always got sent to the central office, which they cant helpnyou with questions on storage on specific site. Automatically charged my card with no notice, and rates have gone up twice in a year. Insulation falling all over my items. Decided to go with somebody cheaper, cleaner and better customer service. Ever since Kevin Chambers has left, the customer service has went down.

Évaluation :

1

My storage unit was Invest with water bugs

Évaluation :

2

I returned the fuel gauge one the full mark. I even have a photo to prove it. I only drove it less than 20 miles and they charged me over $7 and it was the next day. There isn't anyway 20 miles was 2 gallons of gas.

Évaluation :

1

1. Never reached out to notify me that the 26" foot that I requested wasn't available. Even after I prechecked online and the reservation was confirmed 5 days in advance saying it was. 2. The "fuel level" is a joke. They said the vehicle had 3/4 of a tank but when I opened the vehicle and started it it was well below 3/4. It was actually 5/8 of a tank. I filled the vehicle to 3/4 because I knew if I returned it at the actual level they would charge me. ( I took pictures at the lot to capture their mistake). They still ended up charging me for 2 gallons. What a joke of a store. I've used uhaul on several occasions and have never had an issue. I will never use the uhaul & storage located on Wilma Rudolph in Clarksville, TN ever again.

Évaluation :

1

Had no dollies, carts, or blankets to rent but was all too happy to sell you some. Manager seemed annoyed and dismissive that customers would expect what they reserved to find they basically had nothing.

Évaluation :

5

Chris was very welcoming understanding and I appreciate u. He has great customer service and very patient.

Évaluation :

5

Always great service!

Évaluation :

5

The check in to get the truck was quick and easy. I was in and out in under 15 minutes.

Évaluation :

4

The online check in site is incredibly slow. I think it took me almost 15 min to check in online which defeats the purpose. Truck wasn't too dirty but there were empty chewing tobacco cans and a spit bottle in the truck bed. Makes me wonder how thoroughly it was inspected between uses.

Évaluation :

5

Both of the personnel that worked with me did an outstanding job. Showed fourth. Professionalism, knowledge of the product I needed and courtesy.

Évaluation :

5

No complaints 👌

Évaluation :

5

Very helpful staff despite being busy.

Évaluation :

5

i was given a broken truck, but then it was corrected by the store manager he was very helpful.

Évaluation :

1

I reserved a storage unit two days prior to my move in date. The day of move in I assign to unit 52 which was occupied, I was then given unit 87 which was also occupied. After 2 hours I was sent to the Providence location and assigned unit 110 which was also occupied. I was finally given unit 402 but nearly fell and broke my hip because the floor was soaked with wax and bug spray according to the staff personnel. The worse thing about my experience is that I made my reservation for a unit that was priced at 64,99 and because the properties failed to update inventory I am now being charged 30 more . I was forced to delay my departure until the next day and nobody thought to offer anything for my inconvenience.

Évaluation :

2

The unit that was trying to be offered to me was not cleaned out. The ceiling was falling out of it. Insulation was all over the unit. The person before me made an insurance claim and they still tried to give me the unit when I ask for a new unit, they said that one other was available. We went to go look at the unit and it was already locked and issued to somebody. The location of this U-Haul and storage is not the best. I would not recommend anybody to go there.

Évaluation :

3

Storage unit was full of leaves,mouse droppings, and cat feces. Doors need to I fit tighter, and walls should go all the way to ceiling.

Évaluation :

5

This really doesnt have to do with the storage but i would recommend u changing the in town mileage to unlimited.

Évaluation :

3

Location is in a bad place for depending on vehicle size. In order to make reservations the business can inquire what type of equipment is being brought to the location for better accommodation.

Évaluation :

5

Thanks to all for YOUR HOSPITALITY I'm still a customer of your company and will be in to pay off the past two months and empty in late November as far as I can get to the time I have free. Thanks again for being reliable for me.

Évaluation :

5

Best customer service by far.

Évaluation :

4

Great staff

Évaluation :

5

Easy quick , glad they had some storage units ready and available . Truck was ready when I arrived as well .

Évaluation :

1

The A/C was not working ever, therefore most of my stuff were poorly preserved, In addition, there was no light, we had to move our stuff using our phone's flash light

Évaluation :

2

The unit appeared to have rat infestation. The ceiling foam was dropping on my contents. The unit smelled like it had a moisture problem.

Évaluation :

4

Staff were professional and friendly.

Évaluation :

2

The staff is very friendly and did an excellent job getting us a truck and set up for the storage. Unfortunately the storage unit was very dirty and there was substance dropping from the ceiling. I cannot have that stuff dropping down in my furniture and clothing. I am actually at the store now requesting to cancel the storage and be refunded.

Évaluation :

4

Overall, I had a good experience. However, there was a problem with rodents getting into the unit and damaging several items. The units need to be upgraded because the insulation falls into the contents of whatever is stored inside. Mr. Chambers is very personable and seeks to resolve problems when they arise.

Évaluation :

2

The manager "Kevin Chambers Jr" was incompetent to service our company's needs of providing invoices early so we could make payments on time. My company was willing to pay month's in advance if only a simple invoice could be provided in a timely manner and that was never done and they would constantly lock our unit and threaten to kick us out due to non payment but we couldn't pay because we never would receive an invoice.

Évaluation :

5

I had absolutely no problems at this Uhual, I would highly recommend.

Évaluation :

5

Rook was super helpful

Évaluation :

3

There is installation falling in on the ceiling's in your unit's. The employee said it has not been replaced in years. This needs to be resolved. Respectfully, Samuel

Évaluation :

5

Lo unico es que cuando llame para cancelar estuve esperando 30 min. Y nadie contesto en la tienda.

Évaluation :

5

Every member of the staff at this facility are amazingly friendly and extremely helpful. The customer service to everyone who walked into the building were greeted and taken care of very efficiently in my opinion. I must say I am totally impressed.

Évaluation :

1

Worker by the name of Chris at Wilma Rudolph location was very passive aggressive and threatening due to the fact that apparently my vehicle was in the way while I was moving my belongings into the storage unit. I have never felt so threatened or belittled by a man that acts like a child nor have I ever experienced unprofessionalism to that extent.

Évaluation :

5

The staff at the WR road location are the best - absolutely above expectations in all ways. Friendly, helpful, and easy to talk with. I'm glad I used this location - I can't imagine there is a better team anywhere in Tennessee.

Évaluation :

3

The actual moved out date was ( I have a time to prove that I am telling the truth) 5/7/2022. Then I started to work in Greenwood MS 5/9/2022 building a saw mill.

Évaluation :

5

😁😁😁😁😁

Évaluation :

3

Didn't have truck I requested upon arrival, but store manager got a larger truck, for same price. Offered a $20 credit to take truck to a certain location, but a different location was printed to return.Did I receive my credit..?

Évaluation :

5

Staff is always friendly & Mr. Kevin

Évaluation :

3

The only thing I didn't like about my storage building was stuff falling from the ceiling all over my belongings I think it was like insulation that's why I moved out.

Évaluation :

1

The staff was very friendly and knowledgeable. The storage unit was horrible. My entire home was in a large unit and 75 % of everything I owned was rat-infested. I have had to throw away anything that was fabric. It literally had dead baby mice bodies in my children's box strings and clothing. I choose this unit thinking cause it was on Wilma in a busy part of town it would at least be pest and mice-free. IT WAS NOT!! I have left 2 messages for Management to call me back and have not yet heard from anyone. Were the rats traveled on the ceiling beams the insulation was coated in all my belongings 2in thick. I am out a very large amount of funds replacing all my mattresses lien, and clothing. I would recommend using only plastic totes to store anything here. The rats ate through all the boxes I had. I am truly heartbroken that I've had to replace everything while having to move this week. I would never recommend anyone placing their family items here at this unit.

Évaluation :

1

Now stop asking me to review you. It's been 30 times.

Évaluation :

5

My customer service rep that took care of me made me a very satisfied customer if I was a manager for uhual I would recommend him a pay raise.

Évaluation :

3

The mileage in the truck was off by 200 miles that they said the truck was at

Évaluation :

5

Très professionnel et serviable!

Évaluation :

2

All of my things got wet, a lot was meldew and had to be tossed. Just not what I expected.

Évaluation :

2

It was easy to rent a U-Haul it was easy to rent a storage for the free month however the prices that change based on the month of the year seems very sleazy and underhanded it's very wrong for you do that. Simply because of the way you price your equipment I will not be recommending it to anybody until it is fixed you need to have consistent prices throughout the year and that doesn't mean make everything more expensive throughout the year. Have some decency.

Évaluation :

5

The whole staff was pleasant and worked with all our needs

Évaluation :

2

While staff and hours were great there are other issues....insulation is coming off ceiling and was on top of my belongings and on my mattress.....not very well maintained....didn't notice it when I unloaded my stuff....went back to add more stuff and had to figure out what was on my belongings...had I noticed it I would not have rented ....I have pics if interested

Évaluation :

5

We had our belongings stoed for almost a year. No issues with nice or even bugs. Staff was always friendly!!

Évaluation :

1

The storage unit was the worst i have ever used .i would not recommend this serivce to No One.we had 3 tvs stolen from the unit.and there was mice in unit they eat my daughters belongs..stuff was falling from the ceil.for it to be secure how did the stuff go missing?this was crappy service.i would not recommend to no service member i work with.

Évaluation :

5

The staff always acknowledged me when ever I entered the building and always heard more than one ask what can I do to help you !! We moved from Minnesota and if and when I need a trailer or a storage unit this is the only place I will go !!

Évaluation :

2

Nice or rats were in my storage and poop all over my stuff as well as ate all my dry beans.

Évaluation :

5

Chris was very helpful, friendly and knowledgeable about all of my questions and concerns thank you Chris and uhaul

Évaluation :

5

Staff was excellent. Very helpful and courteous. Well managed facility.

Évaluation :

5

The staff was great and extremely helpful! Very good experience here.

Évaluation :

1

My storage unit looks like it got mold falling off the top of it and could get on to my items

Évaluation :

5

Very nice people and helpful

Évaluation :

5

Fantastic employ! Great attitude!

Évaluation :

5

Staff is courteous and helpful. Would recommend

Évaluation :

3

Uhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a month

Évaluation :

5

Great staff friendly and helpful !!

Évaluation :

5

All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.

Évaluation :

4

The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.

Évaluation :