Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

Évaluation :

5

ORDER A DOLLY AND WASN'T AVAILABLE.

Évaluation :

2

Truck runs terrible. The ramp malfunction. Overall , worst experience ever in renting at Uhall. I don't believe you maintain your vehicle. I would not feel safe if I had to use it on the interstate. Customer service not friendly.

Évaluation :

5

Everything was great!

Évaluation :

5

This location on Wilma Rudolf is top notch. The employees are exceptional. Thanks to them for giving 1st class customer service.

Évaluation :

5

It was quick fast and easy. The guys that helped me were wonderful throughout the entire process.

Évaluation :

4

The motorcycle trailer I rented did not have trailer lights wired properly and they did not work. Due to this, I was pulled over for not having proper marker lights.

Évaluation :

5

The attendee that took care of us, Mr. Charles Esaw was awesome, very professional, polite and a very nice gentleman.

Évaluation :

5

I'm starting to believe that I'm locked into this location for life, as the owner of Prestigious Moving Services! Great service Kevin and crew!

Évaluation :

2

Truck smell like cigarettes very bad and the windows was very dirty

Évaluation :

5

Nothing for me. The gentleman who helped on both ends were great.

Évaluation :

5

I will always use U-haul.

Évaluation :

5

Honestly you need to make another entrance besides Wilma Rudolph... Getting in and out is a nightmare. Other than that.. Service is excellent!

Évaluation :

5

The staff at the WR road location are the best - absolutely above expectations in all ways. Friendly, helpful, and easy to talk with. I'm glad I used this location - I can't imagine there is a better team anywhere in Tennessee.

Évaluation :

3

The actual moved out date was ( I have a time to prove that I am telling the truth) 5/7/2022. Then I started to work in Greenwood MS 5/9/2022 building a saw mill.

Évaluation :

5

😁😁😁😁😁

Évaluation :

4

My issue was when I returned the vehicle the evening prior to the returned date. We put gas back in the tuck before returning. We parked & gave the keys to the agent. I asked if there was anything further that needed to be done and was told no. The next morning I received a call asking when we would be returning the vehicle, I explained the above. A few minutes later I received a invoice and we were charged for gas?? I called and explained, the rep also indicated that with the miles used which was little it did not even match the gas we were charged. I was told to send over a copy showing gas purchased. I did that and nothing else has been said, and no refund of the gas charged,

Évaluation :

5

S.O.

Évaluation :

5

The staff at this location are great!

Évaluation :

3

I would recommend that your service center communicate better with the local offices. I specifically told the individual that I spoke with that I needed to pick both trucks up Friday night and needed them for all day Saturday, instead she entered the reservation for me to have them back by 5 am Saturday morning. That needs to be fixed!!!!!

Évaluation :

5

They made it very easy to rent from i am 66 years old they made it very easy and comfort for me to drive the truck I am so glase that they have automatic truck now it was so easy to drive

Évaluation :

5

The facility where I dropped my truck and trailer off was great. But I will more than likely receive a cleaning fee due to the negligence of the facility where I picked the truck up from. The facility where I picked the truck up from did not clean the cab out and left sand, food debris and sticky residue on the cup holders.

Évaluation :

3

I found it unacceptable that y'all disconnect the Tow/Haul function and I personally KNOW that it makes the vehicle's use more gas! I have used UHAUL many times before, and NEVER had any issues with ANYTHING… but the way this truck drove (gear or transmission issues) could change my next rental. However the customer service was great! Chris was very polite and informative during my time in the store! He deserves recognition for his service in my opinion!

Évaluation :

1

did not contact me before giving away my rental due to late arrival. no other trucks available.

Évaluation :

3

Trailer caused truck to vibrate really bad at recommended 55 mph towing speed.

Évaluation :

5

The two gentlemen who checked me in and out we excellent. Explaining the bill ect.

Évaluation :

4

This site is in a bad location. Staff were very friendly and helpful, but the lanes are narrow and traffic on the adjacent road is normally bumper to bumper after lunch. right turns only out of this site, Also auto transport tires were dangerously low when i go it back to the house… the trailer should have been checked by staff before given to a customer.

Évaluation :

4

Having problems with being double billed on credit card. Also charged for 2 extra days when the equipment was sitting on the lot. Not looking good for uhaul.

Évaluation :

1

Will speak with the dm asap

Évaluation :

2

When turning in the equipment or vehicle have the employ who takes possession of vehicle confirm with other employees that the vehicle is turned in to avoid confusion that may charge the customer a late fee.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The guys there helped me and my husband out with no issues. No complains at all

Évaluation :

5

Didn't receive a receipt for my rental. Was provided a receipt for the rental confirmation, just not a summary of total charges. Asked the rep for a receipt, he stated he would email it to me. Submitted a request to Uhaul and have not yet received a response.

Évaluation :

5

Charles was polite & professional. Appreciate the help.

Évaluation :

2

The person was rude, wouldn't allow me to ask a question without talking over me

Évaluation :

4

return was fine.

Évaluation :

5

Chris Thomas and Kevin were awesome..they both took care of us. Super service

Évaluation :

5

Excellent

Évaluation :

3

The staff setting up the rental went above and beyond. The one who helped me when I picked up the truck was good, but didn't tell me I had to take pictures and use my phone to turn the truck in. I waited about 15 min because the sign said someone would come out and help. A gentleman opened the door in the back, but didn't ask if I needed help. The truck had a lot wrong with it, including a low tire (the sensor was on), the tow button kept turning on, drivers seat had the foam sticking out in places (should have had at least a cover), very noisy while driving, drivers Sun visor was broken and hanging vertically. I've rented a lot of UHauls, this was the worst experience ever. Not happy!!!!

Évaluation :

2

I ended up paying for someone else's contract and it cost me $348. Then I was charged for my contract $119. The fact that $348 was taken out of my bank account, caused my bank account to go into the negative and overdraft! Now I have to wait for the $348 to be placed back into my bank account. Mean while it sits in the negative!!! I am not trying to sound mean oh, but the staff needs to pay closer attention to what truck is going to what customer.

Évaluation :

5

The young man who helped me with the rental was very nice and polite.

Évaluation :

5

Very nice location and staff was helpful .

Évaluation :

5

Different customer service different city. It's like say a night. They treat their customers with respect

Évaluation :

2

The truck was on a quarter an the haul light was stuck on but all an all they where ok cause it got the job done ..so there ok

Évaluation :

5

My guy that picked up the uhaul deserves a raise for sure.

Évaluation :

4

- They forgot to put my furniture covers and boxes in the truck; I had to return and get them - The moving help cost was confusing; I ended up paying more than I expected

Évaluation :

2

We had roaches in our moving truck. There was a very rude employee there. Bomb the trucks for roaches etc. Retrain employees in customer service or terminate them. I have so much more to say, but have other things to do.

Évaluation :

5

Please increase the available selection of vehicles. Merci.

Évaluation :

5

My experience was great, the staff was very professional and helpful, and the trailer I rented was in good condition. I don't have any recommendations for improvement at this time

Évaluation :

5

Excelent customer servives

Évaluation :

4

I reserved a trailer on line. My receipt said my total would be $269 when I went to pick it up the gentleman that checked me out told me the fee on the card reader said $302,63 which was a different amount and he said that amount is if I was paying cash, we'll I didn't pay in cash. When I checked my bank account that was the amount I was charged was $302,63 not $269 . So I'm asking why did I get charged the higher amount. Not very happy with this

Évaluation :

5

Charles helped me with both the rental and the return. Excellent communicator and very professional and patient. I felt at ease and I trusted his competency.

Évaluation :

3

Didn't have truck I requested upon arrival, but store manager got a larger truck, for same price. Offered a $20 credit to take truck to a certain location, but a different location was printed to return.Did I receive my credit..?

Évaluation :

5

Staff is always friendly & Mr. Kevin

Évaluation :

3

The only thing I didn't like about my storage building was stuff falling from the ceiling all over my belongings I think it was like insulation that's why I moved out.

Évaluation :

1

The staff was very friendly and knowledgeable. The storage unit was horrible. My entire home was in a large unit and 75 % of everything I owned was rat-infested. I have had to throw away anything that was fabric. It literally had dead baby mice bodies in my children's box strings and clothing. I choose this unit thinking cause it was on Wilma in a busy part of town it would at least be pest and mice-free. IT WAS NOT!! I have left 2 messages for Management to call me back and have not yet heard from anyone. Were the rats traveled on the ceiling beams the insulation was coated in all my belongings 2in thick. I am out a very large amount of funds replacing all my mattresses lien, and clothing. I would recommend using only plastic totes to store anything here. The rats ate through all the boxes I had. I am truly heartbroken that I've had to replace everything while having to move this week. I would never recommend anyone placing their family items here at this unit.

Évaluation :

1

Now stop asking me to review you. It's been 30 times.

Évaluation :

5

My customer service rep that took care of me made me a very satisfied customer if I was a manager for uhual I would recommend him a pay raise.

Évaluation :

3

The mileage in the truck was off by 200 miles that they said the truck was at

Évaluation :

5

Très professionnel et serviable!

Évaluation :

2

All of my things got wet, a lot was meldew and had to be tossed. Just not what I expected.

Évaluation :

2

It was easy to rent a U-Haul it was easy to rent a storage for the free month however the prices that change based on the month of the year seems very sleazy and underhanded it's very wrong for you do that. Simply because of the way you price your equipment I will not be recommending it to anybody until it is fixed you need to have consistent prices throughout the year and that doesn't mean make everything more expensive throughout the year. Have some decency.

Évaluation :

5

The whole staff was pleasant and worked with all our needs

Évaluation :

2

While staff and hours were great there are other issues....insulation is coming off ceiling and was on top of my belongings and on my mattress.....not very well maintained....didn't notice it when I unloaded my stuff....went back to add more stuff and had to figure out what was on my belongings...had I noticed it I would not have rented ....I have pics if interested

Évaluation :

5

We had our belongings stoed for almost a year. No issues with nice or even bugs. Staff was always friendly!!

Évaluation :

1

The storage unit was the worst i have ever used .i would not recommend this serivce to No One.we had 3 tvs stolen from the unit.and there was mice in unit they eat my daughters belongs..stuff was falling from the ceil.for it to be secure how did the stuff go missing?this was crappy service.i would not recommend to no service member i work with.

Évaluation :

5

The staff always acknowledged me when ever I entered the building and always heard more than one ask what can I do to help you !! We moved from Minnesota and if and when I need a trailer or a storage unit this is the only place I will go !!

Évaluation :

2

Nice or rats were in my storage and poop all over my stuff as well as ate all my dry beans.

Évaluation :

5

Chris was very helpful, friendly and knowledgeable about all of my questions and concerns thank you Chris and uhaul

Évaluation :

5

Staff was excellent. Very helpful and courteous. Well managed facility.

Évaluation :

5

The staff was great and extremely helpful! Very good experience here.

Évaluation :

1

My storage unit looks like it got mold falling off the top of it and could get on to my items

Évaluation :

5

Very nice people and helpful

Évaluation :

5

Fantastic employ! Great attitude!

Évaluation :

5

Staff is courteous and helpful. Would recommend

Évaluation :

3

Uhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a month

Évaluation :

5

Great staff friendly and helpful !!

Évaluation :

5

All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.

Évaluation :

4

The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.

Évaluation :

5

Very friendly! And very Helpful :)

Évaluation :

4

Easy to set up and access 24 hours is convenient.

Évaluation :

5

Overall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.

Évaluation :

3

I had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional $20 fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged $20

Évaluation :

4

The Storage facility 139 is not well lit. It is difficult to see inside the space.

Évaluation :

5

The staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.

Évaluation :

1

Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost $15-$25 more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to "maintain superior cleanliness standards." Military discount advertised on the website but I was told uhual doesn't do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.

Évaluation :

5

Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.

Évaluation :

3

Sometimes the locks are rusted from the rain and it's hard to get into the storages. Oiling them would truly help.

Évaluation :

5

I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!

Évaluation :

4

So far so good! Great customer service!

Évaluation :

5

It was simple and easy.

Évaluation :

4

The insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!

Évaluation :

4

Good enough tbh.

Évaluation :

4

employees are very professional and pleasant, but the place is to Congested to move around and the storage prices are to high I was able to find a place almost $30 cheaper and had plenty of room.

Évaluation :

5

Costumer service was superb, they very helpful, professional went above and beyond to help me. Thank you very much you are the best.

Évaluation :

2

Mice droppings all over my property and i have rented many storage units at other places in the past. Never had a problem like this before and I had a inside unit.

Évaluation :

5

I actually have already recommend this facility to other people in my opinion it's the best one around. Staff has always been warm friendly and knowledgeable I'm sure that this kind of environment can only be created by good leadership.

Évaluation :

4

All the employees were friendly and helpful, in person and on the telephone

Évaluation :

3

The storage was dirty and insulation was falling from the roof. The place smelled like urine.

Évaluation :

5

Excellent

Évaluation :

5

The employees at U-Haul on Wilma Rudolph very polite very informative and it was a very pleasant experience to do business with this company I have rented several trucks from them and have had several positive interactions with this company

Évaluation :

2

Some animal got into my storage unit, destroyed my couch, recliner and 50in flat screen tv, there is nothing they could do about it because I didn't have insurance, had to buy all new stuff

Évaluation :

5

All the staff were excellent. The manager Kevin Chambers was very friendly, knowledgeable, and organized. He is a great example of a leader.

Évaluation :

5

Very helpful

Évaluation :

4

The only thing I didn't like about it, was that occasionally somebody would park a truck and one of the lanes and you couldn't gearound them to get to your own unit. All the isles are very narrow.

Évaluation :

5

Easy in and out

Évaluation :

5

Never had a problem.

Évaluation :

3

When we completed loading this busines closed without informing us what to do with the truck keys .We are from Nashville and the UHaul truck we were driving we had key that we did not know what to d

Évaluation :

5

Very friendly and helpful. Easy process!

Évaluation :

1

Completely unhappy with my decision to use this facility.

Évaluation :

4

Good staff. Very helpful.

Évaluation :

1

Storage had a leak which ruined some expensive household goods and because i didnt put insurance on the unit the claims adjuster wouldnt do anything for me.

Évaluation :

4

Quick and efficient check in. The 1 month free rental space is a great help.

Évaluation :

4

The door lock was broken and took significant effort to open every time. Also, my belongings were filled with sunflower seeds and other nuts by rodents during the winter. Everything else was good.

Évaluation :

3

This is my second time using the facility in a year. My furniture had rat feces on it and the boxes had feces and ruin on them. My kids mattresses had insulation on them. Field mouse was dead on rug.

Évaluation :

5

Nothing at this time

Évaluation :

5

Manager and staff are very helpful and accommodating. It made the whole process easy and efficient.

Évaluation :

5

Good job

Évaluation :

5

Excellent service

Évaluation :

5

Overall a wonderful experience

Évaluation :

5

Extraordinary service, made me feel like an important customer. it is very rare to encounter this high level of customer service in today's world.

Évaluation :

4

S.O.

Évaluation :

5

Awesome customer service and all the guys was very helpful and new what they was doing!!

Évaluation :

2

It smelled horrible when I walked in the facility. There was no service with a smile. The guy had to redo the whole storage transaction and set up. The process took almost 1,5hr.

Évaluation :

1

Horrible customer service

Évaluation :

5

Nick was extremely helpful and attentive..Very smooth transaction from beginning to end. Thank you!!

Évaluation :

5

Great facility with a good staff. Would use again.

Évaluation :

2

Door alarm never armed correctly. Unit had nasty ceiling insulation that fell unto our stuff all the time. Terrible mouse intrusion. Staff was nice.

Évaluation :

5

Didn’t catch the guys name that checked us in, he was excellent

Évaluation :

5

Great staff very helpful