Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

2 645 évaluations

2830 Wilma Rudolph Blvd   Clarksville, TN 37040

(931) 648-0500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(931) 648-0500

2830 Wilma Rudolph Blvd
Clarksville, TN 37040

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The young guys in there are so professional. They know their job well

Courtney M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alain L. 
Évaluation :
4

The vehicle has 155k and the steering is loose, the vehicle would away side to side, there was a vibration felt in the wheel around 45 mph, and lastly, there's a misfire in the motor. This is causing poor fuel economy.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH D. 
Évaluation :
5

Robert was very professional and courteous.

DEVERY G. 
Évaluation :
1

Educate your employees, if I had time I would have came into the store to discuss this with the manager. I was told 4 different things by 4 different employees and still haven't got the correct information.. extremely disappointed and dissatisfied.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
5

The staff always acknowledged me when ever I entered the building and always heard more than one ask what can I do to help you !! We moved from Minnesota and if and when I need a trailer or a storage unit this is the only place I will go !!

THOMAS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

A great helpful staff at this U-Haul location. Even with my everchanging rental needs caused by weather and funeral changes, I was taken care of very politely and with a can do attitude. Thanks to each of you for making a very difficult trip home without a vehicle a better experience. Thank You.

PATRICK B. 
Évaluation :
5

The service that I received was excellent. Smooth, easy and great customer service when I picked up and dropped off the truck.

AARON O. 
Évaluation :
1

The truck I was provided was in very bad condition, shook terribly over 30MPH and broke down on the side of the highway full of my stuff. This truck being rented out is careless negligence from the store it was provided.

DALTON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
1

When we arrived at the location we were told we had to drop off the Dolly at a different location. So we drove to that location to drop off the Dolly and they said they don't take trucks so we had to turn around and drive back to the 1st location to unload the truck and drop off the truck. But they didn't have a manager on duty so we couldn't check the truck in and had to go back the next morning and do the check in process. So we made 4 trips to the u-haul to turn in a truck and a toad alley that was supposed to have been at the same location where our storage space was. The whole point of calling u-haul is to have a centralized yeah it's drylized place that coordinates all this stuff for us after driving to 3 places to pick up the equipment and equipment and 3 trips to 2 different places to drop off the equipment this was not an organized centralized place I could have done all this on my own through different places getting the lowest price. And when you call u-haul and ask them for any help they just tell you to contact the local place they don't want to answer any questions...

ADAM S. 
Évaluation :
3

The drop off address was not the same location as on reservation. Had to drive back and forth twice.

Adam S. 
Évaluation :
5

Everyone was great from the moment I walked in. Very helpful and went out of there way to make sure everything was top notch.

ANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANCE V. 
Évaluation :
5

Wonderful experience once again!

Agee G. 
Évaluation :
2

The pick up location was faat and professional, but ny original pick up location was not. I was scheduled for a 9am pick up and the buisness did not answer their posted phone number, nor was anyone present. I waited over 45 minutes and had to call uhual to pick up at an alternate location 16 miles away. Not a happy customer.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY M. 
Évaluation :
4

There was a piece of trash in the trailer, but it did not affect the space or use. The associate was very helpful and a second even brought out a wiring harness. It was not needed, but appreciated that they anticipated the need. Overall a very good experience.

ALEJANDRO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marsha P. 
Évaluation :
5

Friendly and efficient.

Wayne B. 
Évaluation :
2

Nice or rats were in my storage and poop all over my stuff as well as ate all my dry beans.

Tieasha B.  |  Expérience générale 
Évaluation :
2

They charged me an extra 10 dollars, the price I got the day before install did not have this price included. I was disappointed that this was charged once work was completed

ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA E. 
Évaluation :
4

The service was very professional

DAVID S. 
Évaluation :
5

Chris was very helpful, friendly and knowledgeable about all of my questions and concerns thank you Chris and uhaul

BRANDI R.  |  Premières impressions 
Évaluation :
5

Managed with perfection!

AGEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

Keep your head held high because you all deserve it

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronkeisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagdish P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISSA L. 
Évaluation :
4

I was told to return the truck with 3/4 tank of gas. I did this and was still charged a fuel charge of 11,50 $ for 3 gallons of gas. I don't know how I a supposed to know exactly how much gas is in the tank right to the gallon. Seems like a money grab. Otherwise everything else was very good.

Roger K. 
Évaluation :
4

Very nice and welcoming

Donnel S. 
Évaluation :
5

Staff was excellent. Very helpful and courteous. Well managed facility.

David T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHALON F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
3

Wash wind sheild

KATHLEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARISSA T. 
Évaluation :
4

Trailer was mell maintained, however, there was busted ranch packets and other debris on the trailer. It was a short notice reservation.

AARON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence L. 
Évaluation :
5

Everything was great the only downside was that we forgot the dolly when picking the uhaul up.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Overpriced and the truck ran like shit

JAMAL B. 
Évaluation :
3

The service was excellent, as we're the hours. It is just in a very challenging location to get in and out of. WR is too, too busy.

Kimberly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathanael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHANAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S. 
Évaluation :
5

The guys at the Wilma Rudolph location were great and the only redeeming factor for using this service. I had way too many issues with my uhaul. I reserved a uhaul at a different location and when I went to go to do after hours pick up on my phone it told me to go to a different location when the truck I needed was at the original location. I got no notification of the change. That was extremely inconvenient. 2nd problem, I couldnt even return the equipment using the app. I got stuck on taking a pic of the odometer and it wouldn't go through. Tried calling customer service and wait time was just too long. Had to drop vehicle off, keep uhaul key with me, and return the key back to uhaul in the morning. Again the guys at the store were great. Nonetheless you need to fix your reservation system and app or have more reps available. This was my first time using uhaul truck and will likely be my last due to the frustration I faced with getting and returning the uhaul. I dont see a point in using this if I reserve equipment at one location and the equipment is there but the app won't let me check it out cause I need to go to a location I never made a reservation at. Makes no sense.

Daniella M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
2

The location itself is in a good central area, but there are still some cons to this location. When you're renting any van size bigger than 20, it can be difficult to drive out of the parking lot and jump into ongoing traffic. Overall, The customer service is excellent and surpasses the standards! Thank you, Mr. Nicholas, and Mr. Thomas for all your help.

SHENA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS E. 
Évaluation :
5

Super service

AGEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi H. 
Évaluation :
5

They are on my side about the way I received the trailer and how it should have never left the lot in bend Oregon.

DOMINIC K. 
Évaluation :
5

So cool how you can have someone waiting for you to take care of the return.

Rafael G. 
Évaluation :
5

Chris is amazing!!! He is helpful and thoughtful! He makes sure we are all ready before we go and helps 100 % all the way through! Have worked with him twice and would ask to work with him every time!!

LESLIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

This location was very friendly and helpfully. Employees were in uniform, communication was done by walkie talkie- very quick and professional.

JOHN G. 
Évaluation :
5

#1 Uhaul in Clarksville, TN., hands down!

AGEE G. 
Évaluation :
5

Everyone was very kind.

VERONICA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark B. 
Évaluation :
1

Absolute worst experience ever! I would never recommend a UHAUL. We had to swap trucks 3 times in 2 days due to major oil leaks in both trucks and one of the trucks almost broke down on the interstate and the 3rd truck we got the air conditioner stopped working. We had the truck half full and had to transfer everything over. We had to call roadside and waited over 2 hours. The truck wouldn't let you drive over 40mph. It was the worst experience ever! Maybe if you kept up with maintenance of the trucks, then this would not have happened. Horrible!

Lisa P. 
Évaluation :
5

Staff was Excellent they showed that they cared about the customer and the job

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY B. 
Évaluation :
5

From what I see there's nothing to improve the employees they are quick to help you out with any situation manager Kevin does a great job running his staff

MAURICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Absolutely best service in town, from the GM of the location to the Brown shirts! Chris Was the best help hands down! I offered to tip him and he would not accept it instead he told me he's doing his job and he's honored to be able to help! You don't find honest customer service anymore and that's what won me over forsure! Kevin Chambers Keep up the great work.

CHRISTOPHER T. 
Évaluation :
5

This is the only location I'm even happy with spending our money at, and our company spends a lot!!! Keep up the great work! (PRESTIGIOUS MOVING SERVICES)

AGEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESAMARIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
4

I had to point out to the person hooking up the equipment that the safety chain for the car on the dolly was broken. More knowledge about what everything is for on the equipment would be good.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUL WAN P. 
Évaluation :
5

Very friendly staff

KIMBERLY B. 
Évaluation :
5

The staff was amazing!!!!!!!!!! Just wonderful and helpful and patient and truly kind!!!!!

Tiffany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos G. 
Évaluation :
5

Nothing -- Service was exceptional, and ALL of the employees were super helpful and friendly. I loved that they acted as a team and helped each other out! (We dealt with a major U-Haul dealer near downtown Clarksville a year ago and had a terrible experience with a lazy employee who didn't even have his shoes on all the way, and we couldn't believe what a difference the Wilma Rudolph Rd U-Haul staff were this past week in comparison! 5 stars by Wilma Rudolph Rd staff vs 0 stars w/the other location!) This location goes above and beyond to help customers!

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig W. 
Évaluation :
5

The fella who checked the truck in was Super nice and fast.

NICOLE B. 
Évaluation :
5

The staff was great and extremely helpful! Very good experience here.

Ryan J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jenifer e.  |  Expérience générale 
Évaluation :
1

My storage unit looks like it got mold falling off the top of it and could get on to my items

Cherier L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcus b.  |  Expérience générale 
Évaluation :
5

Very nice people and helpful

JAMES G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantell G.  |  Expérience générale 
Évaluation :
5

Fantastic employ! Great attitude!

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Staff is courteous and helpful. Would recommend

George C.  |  Expérience générale 
Évaluation :
3

Uhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a month

Arllie E.  |  Expérience générale 
Évaluation :
5

Great staff friendly and helpful !!

THOMAS S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Premières impressions 
Évaluation :
5

All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.

tara n.  |  Expérience générale 
Évaluation :
4

The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.

erik e.  |  Expérience générale 
Évaluation :
5

Very friendly! And very Helpful :)

Tina G.  |  Premières impressions 
Évaluation :
4

Easy to set up and access 24 hours is convenient.

Jennifer B.  |  Premières impressions 
Évaluation :
5

Overall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.

Cameron N.  |  Expérience générale 
Évaluation :
3

I had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional 20 $fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged 20 $

SAMANTHA L.  |  Expérience générale 
Évaluation :
4

The Storage facility 139 is not well lit. It is difficult to see inside the space.

Samantha S.  |  Expérience générale 
Évaluation :
5

The staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.

Rick W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NeCarla G.  |  Expérience générale 
Évaluation :
1

Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost 15 $-25 $more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to "maintain superior cleanliness standards." Military discount advertised on the website but I was told uhual doesn't do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.

Rebeccah W.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.

Karen w.  |  Premières impressions 
Évaluation :
3

Sometimes the locks are rusted from the rain and it's hard to get into the storages. Oiling them would truly help.

Farica M.  |  Premières impressions 
Évaluation :
5

I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!

arik b.  |  Premières impressions 
Évaluation :
4

So far so good! Great customer service!

Latrice W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salena W.  |  Premières impressions 
Évaluation :
5

It was simple and easy.

JULIE L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

anighsia w.  |  Expérience générale 
Évaluation :
4

The insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!

Samantha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claira D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen w.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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