Évaluations des clients U-Haul Moving & Storage of 13th Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of 13th Ave

Cote générale :

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ZACHARY H.
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Le client n'a pas laissé de commentaire.

PAULA B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

macdella A.
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Le client n'a pas laissé de commentaire.

Patrick P. | Expérience générale |
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one rear access door is currently not closing all the way which leaves the alarm going off.

DARIN W.
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I was charged for more than was on my reservation quote.

Joseph M.
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My closing date kept changing, so I had to extend my rental. After spending 20 minutes on hold ( this was the 4th call to this location & I was finally not disconnected) I was told that I was not allowed to make changes to my rental, as my driver's license was not on file. So my driver, who was working on a job site out of town, had to call to make the extensions. When my closing date changed again, my driver was told the truck was reserved to someone else that day, so the truck would have to be returned. Upon return, there were 3 trucks that size in the lot. I had to rent another truck to get my move completed; it was very inconvenient to have to switch trucks mid move and it took an extra trip because of the small truck size. The 1st truck cab smelled of cigarettes & the furniture pads were folded on the wheel box. Neither the pads or dolly (still connected to the truck) were used, but I was charged for their use. It took a lot of searching to find an itemized list of charges after returning the truck. It's been many years since renting from Uhaul, I after this experience, I cannot foresee returning in the future.

RONALD K.
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Le client n'a pas laissé de commentaire.

denise H.
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Everything was Awesome!!! Especially the Uhaul team!!! Thank you!!!

John F.
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Trailer worked great easy tow and the staff was excellent everything went very smoothly I would definitely recommend to another person

danie l M.
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Le client n'a pas laissé de commentaire.

Alex D.
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Le client n'a pas laissé de commentaire.

David L.
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Vianna, is a Special lady. To bad she married.

Miriam B.
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It was the highlight of our trip driving a U-Haul. Manager went beyond her duty to help us. She is professional, calm and empathic. Thank you!

PETER G.
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Le client n'a pas laissé de commentaire.

Jerald H.
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Le client n'a pas laissé de commentaire.

MITCHELL D.
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I called a week ahead of time to book a 26 ft. truck. i needed 26 feet. The battery was dead when I tied to start my rental. They said they only had a 20 foot available. A 26 foot was in the lot and one pulled up but i was told I had to take the 20 foot unit. No discount was offered even when I said I need a 26 foot. I was dealing with the manager who is abrasive and rude. Would never bother with this company again. Waste of money.

Matthew S.
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The experience was great overall, but I would recommend retiring or repairing this cargo trailer due to the back door and mechanism. One time it rolled very far up into the structure of the trailer and the hook got jammed in there, causing us to have to pull hard backwards and hope our fingers didn't get pinched. It seemed a bit beat up or dry/rusty.

SEI W.
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Le client n'a pas laissé de commentaire.

Angela L.
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Probably getting rid of the manager at that location or spend a few bucks and send her to customer service classes. I won't go back.

ELIZABETH F.
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Le client n'a pas laissé de commentaire.

Keenan N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Russell S.
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Le client n'a pas laissé de commentaire.

Julie A.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Le client n'a pas laissé de commentaire.

Daniel O.
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The Women worked hard and provided excellent service. Trailer interior had wall cushion bumper peeling off, but otherwise trailer worked great. Give the women a raise please.

KYLE K.
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Parking lot organization and traffic ways could be improved. Service was great.

tasha G.
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Leah Barber Is a good store manager very great with people respectful and tries to accommodate help in every way possible I really enjoyed having my stuff in the storage where she is she was always helpful very polite and willing to work with a person we need more store managers like Leah I would recommend anyone using Uhaul Storage at her location I want to thank her for everything she did for me and to let everyone know she is a good employee and very understandable.thank you for being the person you are. Will always remember you.

KAREN L.
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Le client n'a pas laissé de commentaire.

Paula B. | Online Move In |
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Le client n'a pas laissé de commentaire.

Scott J.
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Le client n'a pas laissé de commentaire.

PAULA LEA B.
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Le client n'a pas laissé de commentaire.

Amy R.
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Le client n'a pas laissé de commentaire.

Brenda L.
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Was told gas was almost full it was way under half and had to spend more money then should of on gas..as seniors this was more then we could afford at the time..no response from the office after contacting them..they promised to call back and never did..so very unhappy

BLAKE B.
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Le client n'a pas laissé de commentaire.

JERALD H.
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Le client n'a pas laissé de commentaire.

LOGAN A.
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The truck we rented smelled like cigarette smoke and had a little bit of garbage in the box.

Ricky R.
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Extremely quick and efficient drop off!

BRENTON H.
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Le client n'a pas laissé de commentaire.

Tonya O.
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Le client n'a pas laissé de commentaire.

Ronald H.
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Le client n'a pas laissé de commentaire.

ROSEMARY H.
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this rental was not a good experience all around. we normally use the Main Ave site. We were not able to get the size truck that we had requested and the site was moved to this site. Because of this we had additional mileage charged to us. and due to problems with the movers we ended up going over our time and received more charges.

MONIQUE A.
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Le client n'a pas laissé de commentaire.

Kayla H.
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The staff person was very nice but did not have a lot of knowledge about hitches.Which was her fault she was new there. Luckly we lived in town and came back about 2 hours later to get our trailer. I got a hitch installed (by a differnt uhaul in the MSP area ) for my daughters suv so when she came to Fargo she would be able to move our stuff to her place in Cannon Falls. If this Uhaul in MSP would have put the right hitch on it would have worked out fine. Long story short My daughter ended up taking my car that had the right hitch for the trailer we were pulling to cannon falls. It was an Inconvenience for us but we made it work.

JOHN H.
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I appreciate that they had the trailer that was reserved. It made everything go well.

PETER G.
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Le client n'a pas laissé de commentaire.

CURTIS C.
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I had a truck reservation for 1000, got there on time and it took over 30 minutes to pick up vehicle. Only one person was working, (on a Saturday) and service was very slow. It seems to me that there would be adequate staff working on what is the busiest retail day of the week. Vehicle return was flawless, I have to give credit where due.

Kimberly B.
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More workers on a Saturday. To busy.

LAURIE L.
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Le client n'a pas laissé de commentaire.

Sheila C.
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Great customer service

Tyler A.
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Le client n'a pas laissé de commentaire.

Narcis A.
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Le client n'a pas laissé de commentaire.

EUCLID P.
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Le client n'a pas laissé de commentaire.

Adam K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sondra B.
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Le client n'a pas laissé de commentaire.

David L.
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My only problem was the straps on trailer. Hard to release.

DANIEL B.
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Nothing.

DUANE L.
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Great staff- in & out quick

Troy R.
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Le client n'a pas laissé de commentaire.

MATTHEW B.
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I had previously reserved a trailer for Sunday 9/20. I live out of town and happened to be in Fargo, so showed up to pick the trailer up a little early and they said that it wasn't ready yet and was supposed to be back at 12:15 (my original pickup time). Fine., no problem. My time was approaching and I was making the 25 minute drive from my rural town to Fargo to pick this up and about 10 minutes before my appointment received a call stating that the customer would not have it returned by the time I needed it and would in fact have it back 5 hours past. That wasn't going to work for me and my arrangements for use of the trailer. They cancelled the reservation - I did not hear anything about the $50 guarantee - that was advertised on line. I was however, gracious that the lady remembered and took the time to call.

AMANDA H.
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Le client n'a pas laissé de commentaire.

DALE S.
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Le client n'a pas laissé de commentaire.

Christian T.
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Employees were down right rude.

Frank A.
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Fargo U-haul Very friendly, professional staff,

KARL S.
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Le client n'a pas laissé de commentaire.

Steven A.
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I was lucky someone was there.

shanna S.
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Store was very clean and had everything I needed. Leah was great to work she knew the products well.

NICHOLAUS K.
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Le client n'a pas laissé de commentaire.

todd w. | Expérience générale |
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Will continue to use U-Haul in the future.

Rachel A.
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Le client n'a pas laissé de commentaire.

Joshua A.
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Le client n'a pas laissé de commentaire.

MICHAEL R.
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Quieter trucks.

Bruce R.
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Unable to upload pics of license and clean trailer to complete paperwork online.

Colette A. | Premières impressions |
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I had 3 storage units. It was not explained to me that the alarm would be set when one unit was closed and the other units were still open.

Angeline M. | Premières impressions |
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everything was great

DANIEL B.
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Le client n'a pas laissé de commentaire.

Todd S.
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Le client n'a pas laissé de commentaire.

KALIKA T.
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Le client n'a pas laissé de commentaire.

DYLLON JEFFREY F.
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Le client n'a pas laissé de commentaire.

RAYMOND S.
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Le client n'a pas laissé de commentaire.

ANTHONY N.
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Le client n'a pas laissé de commentaire.

DARREN G.
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Le client n'a pas laissé de commentaire.

Darren G.
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Le client n'a pas laissé de commentaire.

SONIA K.
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Le client n'a pas laissé de commentaire.

SCOTT M.
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Le client n'a pas laissé de commentaire.

David T.
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The UHaul rep who dropped box off in Fargo, ND was OUTSTANDING in level of communication and effort. I was impressed with her guidance with box placement and follow up service. Although the box did arrive one day later than what I had planned, it wasn't a major problem. Thank you to Uhaul.

PAUL G.
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Le client n'a pas laissé de commentaire.

Bruce N.
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The truck interior was dirty There was a power steering leak. Truck had very poor power and front end was all over (both empty and fully loaded)

Janell S. | Premières impressions |
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Everything went really, really well until I went to try to get into Bay 3/4. I wasn't told that the bay doors were locked and I didn't know how to get in. I went back to the office but no one was there to help (busy smoking out front) so I watched the monitor to see what other people were doing and I figured it out on my own. I would have preferred someone explaining it to me correctly the first time.....that I needed to enter my code twice in two different spots to get in. Otherwise, it was a very positive experience, just 30 minutes of crazy frustration.

ASHLEY F.
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The one and only thing I would mention is to have more than one staff member available to assist customers, especially on the weekends; however, I do not personally know or understand their staffing needs, so my point may be mute.

David O.
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Busy and still super friendly. Got the trailer dropped in minutes and a confirmation on my phone quickly. Uhaul has this process streamlined. Trailer worked well and pulled easy, even though it is not a lightweight piece of equipment. Will use again when needed.

RICHARD A.
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Le client n'a pas laissé de commentaire.

shari E.
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Very slow.

Celeste H. | Expérience générale |
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The manager Leah was awesome throughout my entire rental period!

STEVEN H.
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Le client n'a pas laissé de commentaire.

Curtis C.
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Le client n'a pas laissé de commentaire.

KATHLEEN L.
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This location is so friendly.

Angela W.
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The gal that checked us in was awesome! She knew what she was doing, her service was fast and pain free! I would recommend your store to anyone! Stress free 100%!!

TALON W.
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Nothing. Had a last minute change up in my schedule. Apt was ready to move in n then was n then was at last minute. After i cancelled was able to rent a truck for my move. Awesome service

RICHARD B.
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Le client n'a pas laissé de commentaire.

Sharyn B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Patricia E.
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The place was packed for drop off it was around 530 pm blonde lady made us feel vert uncomfortable and rushed

Barbara F. | Expérience générale |
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AFTER I moved out (and staff was aware) I received a late payment notice for the unit 2 weeks later!

DAVID G.
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Le client n'a pas laissé de commentaire.

Carissa M.
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Both of the women working were unpleasant and rude. They were snappy and short with their comments. I felt that it was a hassle for them to even help answer questions. I was driving from Fargo to CO and they didn't mention or tell me about a mileage amount I had to stay under so I ended up being billed on top of what I already paid for the truck. I would never recommend this location to anyone and will never go there again.

david g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KURT K.
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Great product, great service. Helped me out on short notice and for that I am very grateful!

David G.
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Le client n'a pas laissé de commentaire.

Willis B.
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Le client n'a pas laissé de commentaire.

DALLAS N.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

Abdelmaek N.
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Le client n'a pas laissé de commentaire.

Susan J.
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Easy peasy experience from the reservation to pickup to drop off. Thanks for making our moving experience less stressful.

AMANDA S.
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Le client n'a pas laissé de commentaire.

Norma Jean N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Susan E. | Expérience générale |
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Everyone except the GM was friendly and pleasant.

Sophia G. | Expérience générale |
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My move out request took several weeks to be confirmed, which was not expected. The facility was very clean and easy to access.

CHRISTINE P. | Expérience générale |
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Loved the inside loading and unloading

Jamey R. | Premières impressions |
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Better communication is needed to explain the keypad security process for coming and going

Dwight O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Glenn K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adam K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DWIGHT D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

cassalyyn B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

isis k. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Sharyn B. | Premières impressions |
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Super easy!!

Angela B. | Premières impressions |
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Super super clean storage units very easy to access

adan c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Glenn K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

BRIAN L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

linda b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rita R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jason I. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nicole S. | Expérience générale |
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N/A

Jackson H. | Expérience générale |
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Very clean and well maintained facility.

Broderick T. | Expérience générale |
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Excellent service will use again thank you

Rita R. | Premières impressions |
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Wonderful staff and customer servie.

Eric L. | Expérience générale |
Évaluation :

The staff were all so helpful and friendly. I’ll definitely use U-haul again in the future. Thanks!

Verlane H. | Premières impressions |
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Very impressed by the cleanliness of the facility and how helpful the staff are with questions.

kyler r. | Expérience générale |
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Had a miscommunication I’m canceling a storage unit, but staff was very helpful in helping me to correct the error. Very glad to have helpful people during a move!

donald h. | Expérience générale |
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.

robert a. | Premières impressions |
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New, clean, helpful staff

Chris K. | Expérience générale |
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Having the storage unit free for one month with truck rental eased the burden of moving so incredibly much. I will come back to uHaul time and time again because of that.

Charlotte H. | Expérience générale |
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Could not be more convenient!

Daniel S. | Expérience générale |
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Took several attempts and several different employees to cancel the storage rental. Extremely unprofessional staff that took $104 out of my pocket with no regard to refund me the month I did not use

daryl l. | Premières impressions |
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Clean storage units and great security. Staff were very friendly and helpful.

Caroline F. | Premières impressions |
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The gentleman working were friendly and helpful.

lindsey g. | Expérience générale |
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Exceeded expectations in all ways. After hours phone calls were answered, facility was very safe and secure. No complaints at all, highly recommended.

Jaci O. | Expérience générale |
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Very happy with everything

Tina J. | Premières impressions |
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Excellent. Friendly helpful staff!!! Will rent again from uhaul

Michelle R. | Expérience générale |
Évaluation :

Great customer experience

Wesley C. | Premières impressions |
Évaluation :

Very good service. Very good location. I feel very safe keeping my belongings there.

camie jo h. | Expérience générale |
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Was treated unfairly and rude one minute into meeting with an employee. Was told our service dog was not allowed in the storage unit. She said the dog would poop and pee all over. Discrimination!

Daniel B. | Premières impressions |
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Excellent, clean, modern facilities. Lots of equipment to use to move your things safely and the nicest facilities I've ever seen

Amiee H. | Premières impressions |
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Leah was so helpful and accommodating! We were so happy we received our first month free! The storage units are so nice and easy to access.

Broderick T. | Premières impressions |
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The staff at uhaul are very nice

larry l. | Premières impressions |
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Staff was very helpful and answered all my questions

Alexandra R. | Expérience générale |
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Staff was friendly and helpful. Pod was staged indoors for unloading and ready upon arrival. Overall a great experience at Fargo.

Nicolaus B. | Expérience générale |
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the staff was wonderful and very friendly and understanding the manager was really respectful and helping in my situation I appreciate there hard work and every thing they do to keep things in order

BRIAN L. | Premières impressions |
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Very helpful

VENKAT S. | Premières impressions |
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The staff here are friendly and very helpful. They were able to clarify and explain all the details i was looking on, for storage rental units.

Rashon J. | Expérience générale |
Évaluation :

I will definitely use this uhaul facility again if needed they was very helpful and understanding thank you so much for everything

Duane T. | Premières impressions |
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The manager spokepoorly about another employeethat helped me complete myreservation for the van I needed. That was very unfortunate because the first employee I encountered was both nice and helpful

Jaci O. | Premières impressions |
Évaluation :

Super happy!

ken H. | Réservation |
Évaluation :

Very clean facility.

Non reviews have been submitted for this location.

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